I am re-posting my review. For some reason, my review slipped to an area at the bottom that states: "unrecommended review". I don't know who would decide that, since I'm stating the truth about what actually happened. It is a long review, but I felt that it was warranted to explain my poor rating. Here it is again...
The name says it all....So it was a bitter experience for me and therefore the end for me too. It's a fun venue- a small, cozy but almost cramped bar/dining room inside and an outdoor seating area with picnic tables, adirondack chairs, a fire pit, outdoor bar and live band. Great casual atmosphere.It was a cool night so we opted to dine inside. We arrived for dinner at 8:20pm on a Saturday night. There was a wait list for the indoor dining room, so we asked to be seated at the indoor bar when room became available. We put our name in and asked if we could wait outside and enjoy the music until they were ready for us. We were told that they would call us when our seats at the bar became available. Well, that never happened. But it was ok with us because we were enjoying a glass of wine by the fire pit and listening to the music. Oh- I did forget to mention that we had to wait for 5 mins at an otherwise empty bar while 3 staffers chatted and yukked it up before even acknowledging that we were sitting there. But eventually we got served. The band finished at 8:55, so my husband went inside to check availability. There were several seats available and the patrons had turned over since we had been inside earlier. Again, I didn't mind because we were going with the flow and just enjoying our evening as it unfolded. When we were brought to our seats at the bar, the hostess asked us if we had looked at a menu outside. We told her that we hadn't because nobody had given us one. (That actually would have been her job.) We then asked the bartender for menus and he slapped them on the bar and said, "You have 1 minute to order. The kitchen closes at 9pm." I said, "Excuse me, but we've waited for 30 minutes to be seated so I expect to be fed." That was the point where he should have apologized for being so abrupt and then gone into the kitchen to give them a heads up that one more order was on the way. But no, instead, he proceeded to argue the point with me, telling me that it was the kitchen who makes the rules and I needed to order quickly. At that point, I was so upset, I couldn't focus on the menu and I honestly couldn't believe the attitude. We settled our bar tab and left. I asked to speak with a manager and my jaw dropped when the manager turned out to be Anne, one of the staffers at the outside bar who upon our arrival, was too busy chatting it up with the other staffers to acknowledge and wait on us in a timely manner. She had the good sense to apologize and offer to wait on us but at that point, I couldn't get out of there fast enough. She assured me that they were a very professionally run establishment and that they could do better. Sadly, I don't think that they understand the meaning of the word professional, courtesy, or how to work in the service industry. Interestingly enough, before we had chosen to go to Bitter End, one of my daughters friends had just told us that she dined there last weekend. Her experience was that the food was good but the service was poor/slow. I thought that we'd give it a try because anyone can have a bad night. Well after my experience, I've decided that it's just overall BAD. So for us, it's a one and done. Never again. read more