5 stars! Over the top food and over the top service! I am not usually one to leave reviews but our experience was so wonderful, I felt inclined to! We have not been out to eat since COVID, and we were very pleased to be accommodated with touch free menu and touch free payment. I had the bacon cheeseburger, my husband had the ribs and steak, both were cooked to perfection and absolutely delicious. My fries were soo good, and nice and warm. I wish I would have gotten a picture of my husbands meal.. beautiful! Our server, Megen, was attentive, interactive and so sweet! The place was busy but she still had a smile on her face and time to converse with us a bit. She made our wonderful experience even more wonderful with her attitude, service, and friendliness. The manager even came by to say hi and ask how our meal was. We will definitely be back! Thank you read more

BJ's Restaurant & Brewhouse - New American Near Me - Mentor, Ohio

Went for dinner with my wife and son for his birthday. Asked server for beer recommendations and he suggested one for each. Spot on! Each of us has different dinners from a huge menu, with a salad for one to baked pasta for another and to a bacon burger. Each one drew raves! Finished up with a peanut butter s'mores desert, called a Poozkie, which was perfect for three. There is a wait, but load their app, call ahead and get bonus! Will be back since there beer selection combines there house brews and a good cross section of others. read more

BJ's Restaurant & Brewhouse - A finished Peanut Butter Pootzki (sorry for spelling) that was perfect!! - New American Near Me - Mentor, Ohio

I was at the north Olmsted one. DO NOT waste your money on the Mahi Mahi tacos. The shells were ice cold there was tons of cabbage and where was the meat? The fish was as big as a pencil. Inwas lucky to get 1oz of meat more like 1/2oz. Super disappointed. read more

Cold food...they have steaks on menu and no steKsauce. Bad service.was once a greT pla e to eat. No more..

We're so lucky here in Lake County - we have just about every kind of restaurant. And BJ's is an okay addition. If you're a beer drinker with a group of friends and want something better than Fridays... then you found the spot. Atmosphere is benign if not boring. Seating and decor are nothing special and will feel like every other restaurant on the planet. Let's remember, before we rip them a new one, that the place is new and the staff is too. So yes... there was a little slowness even at 4:30pm. And when our waitress asked if we were ready my husband said simply, "Yes" and she smiled at him and walked away. There were definite hold ups at the POS stations. Which is expected at this stage of the game - people are learning. BIG alcohol selection. And I do not drink. So I tried their "Botanical Blend" Peach Sunrise. Not bad. Hubby had black cherry root beer- GREAT flavor. Appetizer was spinach stuff mushrooms. MUCH better than Olive Gardens version of same. Not served dripping in oil and grease, with a little bit of cream sauce finish. But holy crap... let's talk menu size. Gordon Ramsey would marinara his pants... waaaaay too many options. Dinner was Jambalaya for me with a cup of chilli (my weakness) and hubby had deep dish ziti. Chilli was thick, meaty with a great flavor from the beer that's in it. LOVE IT. Jambalaya was one note... and would not stand up to anyone's creole Gram's recipe. It was well cooked. Just no biggie. Hubby said ziti was 4 stars out of 5. He actually ate the whole thing which never happens. With tip we spent $60. In the end, we'd go back. I'd seriously get take out of just that chilli to be honest... in a bread bowl... score! Give them time to grow. They'll put Max and Erma's under for sure. read more

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A family of 6 of us visited last night for my friends bday. So it was 3 adults and 3 children. We tried to make a reservation for her bday but they only do reservations for parties of 7 or more. We get it but there isn't a lot of waiting room for 6 people. 3 of which being goofy children. When we finally got our table about 40 mins later we got the greatest server. He was funny and friendly and super efficient. I want to say his name was Chris but with 3 kids talking while he introduced himself I missed it. But he was wo fearful start to finish. My friend and her husband got a few rounds of drinks and they were always super quick! I got a flavored iced tea and it was delicious. They have a lot of good tea and lemonade options They actually have a lot of all options. They have a huge menu!!!!! We skipped appetizers because we were overwhelmed by options! So for entrees, my friend and I both ordered the shrimp arugula tacos, they were really good. I wish the cilantro sauce on it was thicker to actually stick to the taco because its very vinegarette-y it all just dripped out and I didnt really get to taste much of it. I sort of dipped the pita in the pool of it on the plate to try to capture the flavor! My friends husband got a salad that he claims was the best he has ever had. So wayyyy to go on that! It did look delicious. The kids all order from adult meals. They ordered the baked ziti, shrimp scampi and a meat pizza. The pastas were both delicious but I feel upstaged by the amazing garlic knots!! I wish we could have ordered a basket of just garlic knots. Soooo yummy. Thank goodness the kids were too full to finish and let me try their meals. I am not a fan of the thick crust pizza in general but the flavors of the pizza were good. I just personally am a thin crust person! Because it was my friends bday she got to pick a Pazookie (gigantic cookie made in a small pizza pan) and they have soooo many options. We were all too full so she got it to go. I voted for monkey bread because that's what I wanted to try most based on picture but I was out voted and we got the triple chocolate which looked good but I ended up too full to try but they all swear it was epic and the vanilla ice cream was really good as well!! I would definitely like to go back and try a pasta or maybe the ahi tuna salad that I was eyeing. Ohhhh and avocado egg rolls they looked good too. read more

I came in here on a Friday night for a date. It was busy but not overly busy. It was a Cavs playoff game night. We sat in the bar area. ALL seating in the bar are self seating, including booths. See an empty spot? Grab it! There is plenty of seating within. Big TVs to watch a sports game. Good for large parties too. I came here last year for my birthday and they were able to accommodate a large party on a Sunday. I'm actually coming back tomorrow for a family get together for my birthday. 20 people reservation set! The decor is really nice. I love that the bar is lighted with different colors. It's pretty when it's dark. There are plenty of beers here to choose from. It is a Brewhouse. I don't drink so I can't comment on it. Their menu is huge! Lots of choices and there is something to fit everyone's palate. I work at the Cheesecake Factory and their menu is similar to ours. We have better food though. Hehe I choice the grilled salmon with rice pilaf and I substituted the broccoli for the roasted beets. The salmon was great and had a lil more char than I would like. The beets were peppery! They should take that out. They were good tho, they had small bits of goat cheese in it. I love goat cheese! My date got a steak and devoured it. Service was better this time around. Our server was attentive enough. Last year I didn't have a good experience. Service was terrible. It wasn't even busy and our group wasn't that big. My burger wasn't cooked the way I wanted and my fries were cold and soggy. It took FOREVER to get our desserts. I haven't been back since until last night. For a chain, I'd say it's a good place to meet up with friends and family. Nice atmosphere. Prices are a little high but not outrageous. There is a ton of variety in the menu. Something for everyone. read more

BJ's Restaurant & Brewhouse - New American Near Me - Mentor, Ohio

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So.... I wanted this to be better. We came here because they had a Veteran's Day promo (my husband is a veteran) and we have never been on one. So.... first off.... this place is very poorly thought out. There is no barriers from the outside and well.... we live in Ohio, which is cold. So, every time someone opens the door there is gush of cold air that goes throughout the restaurant. We were close to the door, so we froze the entire time we were there. Honestly, for a chain.... they should know better. The service was strange. She was sort of attentive, but not really listening when you ask something. So, we had some mistakes with our order. I tried the beer, and it was not good. I love Hefe-Weizen (almost exclusively) and I get irritated when it is clear. The point is to have a cloudy, heavy beer. They did have a great deal of choices on their menu, it was the size of Genesis. I will say my tortilla soup is one of the better ones I have had. It needed a little sour cream on top but had very good flavor. It is a chicken base (not cheese). I got chimichurri chicken which was good. My mom and husband got steaks. They said they lacked flavor and were just ok. The sides were good. All in all, this is somewhere you go in the summer for adequate food such as Applebees or TGIFridays. read more

Husband and I stopped in with another couple on July 4th for lunch. we had no wait and were seated quickly. I ordered the ahi poke and watermelon & feta salad, husband got seared tuna salad, friends got burger and chicken sandwich. I will admit, my ahi poke was really good. It's hard to screw up avocado and tuna though. Husband said his salad was salty. Friends said their food was fine. Seemed like I was the only one who liked their food enough to say I'd come back. read more

I went to BJs last Friday night. Heard the food was amazing. We were greeted quickly. And seated after a few minutes of waiting...even though there were plenty of empty tables. Our waitress came immediately and I had high hopes for good service. Wrong. Let me back up. The atmosphere is great here! It's industrial but comfortable. I love the environment. Good for large parties, a date, family...it works for everyone! Our waitress was less than interested in us, or working at all. We received our food pretty quickly, which was delivered by another person. Our waitress never refilled our drinks, never asked how our food was. I had a burger, it was good, the fries were better...the Parmesan crusted chicken is a must have!!! It's amazing! We ate, had no drink refills, had to ask for our waitress to come back to order dessert. We ordered an amazing chocolate chip pizookie...it literally took over 20 minutes to get it. It was heaven! I'm not sure if the waitress never put it in...forgot then entered it way after the fact...not sure. She wasn't friendly at all. I'm giving it 3 stars for the atmosphere and the food...the waitress though...ruined my first time experience here. read more

BJ's Restaurant & Brewhouse - New American Near Me - Mentor, Ohio

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Went there for lunch and ordered the luncheon special for $12.99. It was the Enlightened Mediterranean Chicken Bowl. It was delicious but the amount on the plate was incredibly small, I was still hungry after eating. The waitress was nice and surroundings were clean and tidy. Probably won't go back because of small portion. read more

The food is chain food, basically ok if your hungry, text book style . the service has always been great. Come here for the seasonal beer which is good, the lunch specials are reasonable. read more

Ordered take out tonight for dinner. Had the family feast. It came with a salad, garlic knots, pizza, and pasta. The salad was very fresh. Had a large pizza with pepperoni and sausage. The pizza was absolutely fantastic. We also had the spaghetti and meatballs which was very good as well. The meatballs were actually amazing! The food was more than enough for the five of us. When I picked up the food you had the option of calling and having them bring the food out or going in to pick up. Everything was clearly marked and the staff inside were very friendly. A great experience. read more

Run from this restaurant!!! I am not a person to complain. I know restaurants are short handed, but...i ordered a glass of Riesling, they were out of it. so, I got the Pinot Grigio. When the waitress asked which one I wanted, I said, the cheapest...$9.75...a glass...crazy!!! My husband and I both ordered burgers, medium. They were beyond well done and the bun was crispy hard, like it had been sitting under the warming lights forever and yes it was COLD!! We waited at least 45 minutes from the time we placed the order. The couple we were with ordered ribs with a baked potato. Out of potatoes!!!! Her husband got the fried couscous Mac and cheese balls.... they were delivered with our check. Such a disappointing night out....I will NEVER go there again!!!!!!! read more

12/17: UPDATE We came at lunch and had an enjoyable experience. Our server Rob was personable and attentive. The food runners brought our food out while it was still fresh and then multiple staff hurried to get us anything we were missing. Our glasses were kept full. Hopefully this place has turned the corner and I'm raising my rating. My burger patty was made too thin and wasn't holding together because of that fact. Pieces were crumbling off when I picked it up. The other two burgers at our table were much thicker with integrity enough to eat. The flavor of the burger was excellent and I appreciate they obviously make them fresh. The soft buns were perfect and fresh. I wish they'd offer fresh cut fries instead of frozen. Great job on improving the service! 4/17: UPDATE I'm disappointed to not be able to change my rating on this restaurant. They've been open now in this location long enough to work out the kinks. While the food is somewhat unique and a lot of it is good, it's not all good and the service is still VERY poor! We sat at the bar on this visit during happy hour. We had to flag down the bar tender every time we needed to order something. The menus were sticky between every page! The sliders were small (with about 1/3 of the bun empty), boring (only a tiny patty and a couple pickle slices and shredded iceberg on the side), and dry and we needed to ask for ketchup to make them worth eating. The potato skins were decent, but didn't come out hot. The root beer wings were good. Tried their German beer this time and enjoyed that. I just cannot believe the number of staff they have on and how hard it is to get any of their attention! read more

The server is nice and helpful, but it took 15 min for someone to stop by. Maybe the host didn't communicate..? I will never know. read more

I've never had bad food from here!! Everything is so good. Yes it's a chain, but it's not the same ol boring food. The service is great also! (We always ask for Laura if she's there!) I recommend the tri-tip wedge salad. read more

Went with my daughter and 2 sisters...my sisters and I all ordered clam chowder..one with the combo of a salad. The combo came out first...she was just about done and my daughter's potato skins and my others sisters chowder came out. Then when theirs was just about done, along comes my soup. 3 bowls of the same chowder! Why staggered? We didn't eat at the same time. The chowder tasted great..Luke warm...but great. We asked the waitress..but she didn't understand the question. Wont go back. read more

Terrible service. Went to the mentor location at 3:30 on a Friday, we were one of five tables in there. Witnessed 2 servers arguing over who had to wait on us. Food took 40+ minutes. Had to ask for our refills when the food came, didn't get them until we had nearly finished eating. My burger was cold and over cooked. Kids boneless wings were also cold., we couldn't complain as there wasn't a server in sight. The whole experience was an hour and a half and it was us waiting for things we asked for. Never got the box we asked for as we were now late for our evening plans. We will never be back. read more

my experience was amazing because of Laura W. Such a kind, hardworking person who truly cares about her customers.

It is Hit or Miss with this Place,Either you will get a great waitress and horrible cooks to mess up your food or you will get an annoying waitress that ignores you and the food will come out decent. Rib night is a deal,the spicy Brussel sprouts are the best. Pizza night is worth it if the cooks actual cook it right and don't take 40 mins to cook sauce less burnt cheesy bread. The chicken sandwiches and burgers are pretty good. read more

For those of you who are old enough to remember the commercial where's the beef! I had a bison burger my wife bought me and the burger had to be half the size of the bun! Literally ate more bread than bison! It's all I could taste and very dry. For the money you spend with no side dish, no fries, no pickle, nothing, is crazy. I ordered a side of broccoli and the container ( small ) was not full. Very expensive for the amount of food you get and I walk away hungry still. read more

We went opening night and haven't been back. It was busy so clearly things were going to go slow but we waited over an hour for our appetizer after ordering. And then it came out cold. The food was ok but nothing to write home about. I got a pizza and it was essentially a pizza hut pan pizza. And I don't like pizza hut. I forget what my wife got so if that helps at all... We did thoroughly enjoy dessert. We got the beignet with strawberries. Very, very good. read more

Not a great experience....we have been to the Boardman OH location and really liked it....here not so much. Very nice waitress but burnt, really burnt appetizers...steak ordered medium was raw inside burnt outside. hubby ordered captain n coke for 2nd one stated they were out so he ordered something else....then they found it? Hubby got pasta and meatballs...meatballs were mushy :( Was told 30 minute wait, it ended up being 50 because the amount of call ahead seating....will not be back read more

BJs is wonderful. They have such a large menu, there is something for anyone in your family! Even the pickiest of eaters. If you like deserts the pizookie is the way to go! They have many different options and all of them are mouth watering! read more

I've worked in restaurants my whole life, so I'm a very easy going diner. I understand that things get busy, people make mistakes, all of that. Even if the service sucks on a particular night, I understand. Just because a server is backed up or running behind, I tip well. My server tonight did not deserve anything. I was dead set on giving her $0 for her unpleasant b***h attitude but when she came with the check, I chickened out and gave her a few dollars because I still felt bad that servers don't make much. My wife and I were sat at 7:12. At 7:27, our server came to our table and said she'd be right with us. At 7:36, she said she was dealing with a large party and that's why we had to wait so long. I thought that was a crappy excuse, but whatever. I'm cool, no worries, all that. We each ordered a soda and burgers, and I got a side salad. That was the last we saw of our server until she gave us the check. At 7:52, we got our sodas. At 7:56, I got my side salad. At 7:59, I got tired of waiting for someone who worked there to pass by, so I went to the front counter to get the silverware we were never given. I didn't check the time when we got our food but it was around 8:10. The burgers were super good. Their burger sauce they had is ridiculously delicious. Then we waited for the check until 8:20. We had assumed our server had gone home and we were just a forgotten table that food runners were taking care of but then our server we hadn't seen for half an hour showed up and asked if we wanted dessert. We sure did! The reason I wanted to go there tonight was specifically for those Pizookie things. Unfortunately, the service was so slow, we didn't have time to order them. We had already been there for over an hour and didn't have an hour to waste on waiting for dessert. When we told her we didn't have time for dessert she said "Are you suuuure" in a super condescending tone. What the hell did we do to you, lady? It's a shame but my wife and I both agreed that we weren't coming back. I know that's what customers say when they are annoyed and trying to make the manager or owner feel bad, knowing full well that they are going to come back in the future. I'm not just saying that for attention. This is the second time we've been to BJ's and the second time we've received poor service. Bye bye, BJ's Brewhouse. read more

I went into this place once to dine-in.. super long menu and no one at the table seemed to have anything that came out the way it was supposed to. Today I ordered it for takeout at work. I got the Mediterranean chicken tacos. They were okay but they only put in one "side" (co-worker and I got the same thing so there should have been two)... but the grains were stuffed into a container meant for ranch dressing.. it was pretty ridiculous. So I got $12 mediocre tacos. Never again. read more

BJ's Restaurant & Brewhouse - This is what $12 will get you at BJ's Brewhouse - New American Near Me - Mentor, Ohio

still waiting on a caesar salad and pizza for 45 mins.. not even a i'll check on your order. i've tea was terrible !!! there is literally a dozen people in here and slow as hell. no silver ware had to ask and no refill offers.. done not the first time . read more

I tried to come on a Friday night at 6PM on a Friday night with a party of 3. Call ahead wait was 80 minutes so my party and I decided to go elsewhere after we called back and found out that we weren't even put on the list. We tried again tonight with a call ahead wait of 30-40 minutes. What they don't tell you is that the call ahead wait is just putting your name on the list. Your actual wait time starts when you check in at the hostess stand. Okay. No big deal. Except that 30 to 40 minutes has turned into over an hour. Larger and smaller parties who arrived after mine were seated much faster than mine. I understand that it's a Saturday night but it's a little ridiculous. We went over after waiting for over an hour and we come to find out that when we called ahead to put our name in, we weren't even on the list. How is it that when I called ahead and checked in with my name and phone number upon arrival as instructed they somehow lost my information? Service was good but overall slow. Our server was great but it another 45+ minutes to bring out a salad and 2 burgers. The fries that came with the burgers were cold as if they had been sitting at the pass for a while so our server had them replaced with hot, fresh fries. The food was nothing to write home about. If you are expecting fast service, this is definitely not the place to come. We definitely will not be back as we have better service elsewhere. read more

Good beer - had a flight, liked all of them - tried the Piranha Ale, Brewhouse Blonde and Berry Cider. Nice lineup of different beers. Ordered large pizza for table on Monday - large pizzas are half off - good deal. We had cheese only pizza and is was pretty good. I would order it again. Side salads are very small! It is not worth the $4/5 for one. Waitress was friendly and service was good. Menu has a lot of variety - nice addition to Mentor. read more

Food tastes good.....once we got some silverware. I had to ask twice after the food was served. I ordered the shrimp and asparagus pene. There is very little asparagus and a half dozen shrimp. My friend's spaghetti and meatballs looks good. Server is friendly. read more

BJ's Restaurant & Brewhouse - Asparagus and shrimp - New American Near Me - Mentor, Ohio

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Sorry, BJ's, I think we need to end this relationship. You're beautiful and you cook good food, but you're service makes me feel like you just don't care about me. In the theme of Festivus, below are my grievances: 1) The app's "Preferred Waitlist" is misleading. I logged in from home, added myself to the wait list and received a time of 25 minutes. I check-in and am told it will be 25 minutes, ok, fine, I'm already there. 50 minutes later, after speaking to a manager, we're seated. Either they quote you a lower time to keep you from leaving, when they know it'll be a longer wait, or the process is broken. I had to wait to speak with the manager because someone else was also complaining about their "Preferred Waitlist" experience. 2) Since we had 50 minutes to decide on our food, we ordered immediately upon sitting down. By checking-in with the app, I was able to track my ticket time by seeing the exact moment the order was entered. Ticket time: 40 minutes. Unacceptable for pizza, breaded chicken and kids pasta. After a bad service experience on my previous visit, I received a survey directly from BJ's corporate. I completed it and was provided a $15 coupon (as an apology) for a future visit, so we decided to give it another shot. Sorry, there are systemic service failures at this restaurant. This place has potential but they better hurry up before others give up on them too. read more

Fast service and terrible food with mediocre beer. As an exercise in capitalism, BJ's is an interesting concept. As food and beverage, it is awful. Dry, over-cooked food service burgers and overly-bitter microbrews are the order of the day here. Skip this if you're looking for, well, anything. It was packed though, so maybe folks dig the ambiance of hundreds of people packed ass-to-elbows while being subjected to a 90s on 9 playlist. read more

BJ's Restaurant & Brewhouse - Quality - New American Near Me - Mentor, Ohio

Have been to this location 3-4 times now and things have got better each time. I try not to review new establishments everyone needs some time to find good dedicated staff and to work all bugs out. They have been open 7 months now so things should be close by now. Spoke with the GM and they are still working out some bugs but things are getting better. We attended the Guinness beer tasting event the Food and service was excellent. This was the first tasting so they needed to work out some bugs but nothing occurred which would make me lower my rating. The GM ran the tasting and came in on his day off to do so he seems really vested in the success of facility. Remember it is Mentor and you need to expect to wait for some time if you go on a weekend. I recommend a week day evening or for lunch when you can walk right in. I also recommend the fried artichoke hearts as an appetizer. Two out of our party of three stated before they tasted them they do not like artichokes. You know where this is going not one left on anyone's plate. Would definitely order again read more

BJ's Restaurant & Brewhouse - New American Near Me - Mentor, Ohio

Very slow service and the waitress was very rude. We wanted to order more food, but she never came back and was short when she was at the table. read more

Second time here, wanted to make sure it was as good as I originally thought, and not just because it was new. Yupp, I found second time to be just as good. Came here for lunch with wife, pretty good lunch menu. 2 beers 2 sandwiches 1 app $30 not bad! -App: Queso and chips is great, they also refil chips. - Both of us had the buffalo chicken 5 cheese sandwich, fantastic, plenty of fries - Pumpkin beer is smooth, and Red ale just as good ill be here again To the managers, I recommend putting in a patio for the summer, I truly feel this place will be dead in summer if one is not installed, People like to drink beer outside! read more

We've been here a few times and we've never had a bad experience. Our server tonight was fantastic. She was very attentive and the food was brought out hot and quick. Very nice decor for a brew house and a nice place for a date night. Noise level is a little high when it's busy but other than that, great place. read more

BJ's Restaurant & Brewhouse - New American Near Me - Mentor, Ohio

I usually always order the Ahi salad which is fabulous. I ordered the shrimp with soba noodles. It's a cold dish and was really good. They have a rewards program. read more

BJ's Restaurant & Brewhouse - New American Near Me - Mentor, Ohio

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Service is very slow. Booths are small and therefore uncomfortable for larger people. Caesar salad with grilled chicken was unoriginal and just blah and ok I would have gotten a burger but they're all served with shoestring (McDonald's) fries. I do believe this restaurant will last less than 2 years. read more

Honey Siracha Brussel Sprouts are a must. Great beer, great staff, wonderful experience. Jambalaya is awesome! read more

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