Out of all the locations in the Bay Area this has to be my favorite! Customer service is always quick and great. There's an option to either order at the kiosk or front desk. I came on a Saturday evening and ordered the rose black tea with boba. It tasted too sweet to my liking and one of the baristas (I believe named Cyndee) made me a new drink for free. I would highly recommend grabbing a drink while you stroll around Santana Row :) read more

Great Location! Staff is always so welcoming and helpful even when they are overwhelmed with customers! Most importantly their drinks are always consistently delicious and refreshing! I don't ever have to hope my drink taste good, because it always does! read more

Service was wonderful! Staff, especially Connor, were so friendly and supportive when helping me find a drink to order :) The cafe itself is so warm and cozy, and the drink was sososo tasty Def recommend read more

Boba Guys - Tenggara Coffee Cloud - Coffee & Tea Near Me - San Jose, California

I don't get the hype, y'all. Not that I'm implying that Boba Guys is bad, it just isn't anything special IMO. I came here to quench a thirst and went with something simple: Oolong Milk Tea + Grass Jelly The drink itself tasted very milky with the tea aspect muted. The grass jelly was good but again, it just tasted like I was drinking milk. 3 stars. Maybe I picked the wrong item but something as basic as this shouldn't be difficult to execute, right?? read more

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You know when you see a line out the door for boba, you need to wait in line no matter what. That is exactly what I did, I got behind the line and without knowing what drinks they had, I waited for the kiosk. Line took around 20 min before I was able to order, which is the Korean Banana Milk (Boxed milk from Korea with banana jam paired with oat milk) and my topping was tapioca. $11 Drink took around 6 minutes and there is no where to stand inside. I love the drink selection and location. read more

Date: Friday, August 29th, 2025 Time: around 8pm Party of: 2 Matcha Latte ($9.90) *24oz Iced *Boba *Almond Jelly *Grass Jelly *0% sweetness *Water - no milk After dinner, a girlfriend and I decided to get boba tea. Boba Guys was not too far, so we walked over and got some drinks. I adore almond jelly, so I love that BG offers this. I don't like milk with my matcha. (I know, weird.) Luckily they were able to modify and use water instead. I was very appreciative. The matcha was good and the toppings as well. The balls soft with a nice chew, the jellies silky and flavorful. There's isn't really any place to sit at the shop, so we sat outside at one of the tables in Santana Row. It was a little chilly, but I'm glad there's a place to hang since my gf and I wanted to catch up. A solid place to grab a tea. And I'm glad they can do a matcha without milk. REVIEW #3848 read more

Boba Guys - Matcha ($9.90) - 24oz Iced, Boba, Almond Jelly, Grass Jelly - Coffee & Tea Near Me - San Jose, California

This place is very small inside and can get really crowded. Waited outside for my drinks to be ready so can barely hear them call my name and had to squeeze my way in to get my order. You can order on the kiosk or at the register. Wasn't too crazy about the drink menu so I just settled. The strawberry fields lacked flavor and tasted just mostly like milk. Strawberry jasmine tea was super watered down barely any tea flavor. Not a fan of this place read more

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First time here and Faizan provided great hospitality. I asked for a recommendation drink and he gave me one of the best and refreshing drinks which was the strawberry Fresca. Would get it again read more

Went to boba guys for the first time and was unsure what to order, this worker named twilight was very sweet and helped me decide what to order! She recommended the lychee oolong which was perfect for this hot summer weather! Thanks to the service twilight provided me, I have now found my new favorite drink! read more

*Drinks* Ordered the banana milk with a shot of hojicha and the black sugar hojicha latte. I really like their banana milk which is my go-to order. I needed some caffeine today so I decided to add a shot. The taste was ok, but because of the shot I couldn't taste much of the banana milk ; - ; but that's not a problem since I decided to add it lolol. The boba was on the tough side with not much flavor to it. Also the drinks do not come with boba, you have to pay extra to add it. *Service* You can order on the kiosk or at the front. Service was quick. *Ambiance* There are other drinks to try and the inside was clean and not busy on a Friday afternoon. One chair next to the window. read more

Boba Guys - Banana milk w/ shot of hojicha and Black Sugar Hojicha Latte - Coffee & Tea Near Me - San Jose, California

From the boba I got, it was pretty mid tbh. It tasted a bit watered down. I could taste the tea flavor though which was good. Honestly would rate it 3.5 but there's no in between. read more

Boba Guys - Coffee & Tea Near Me - San Jose, California

I got the matcha latte here! The service was so fast. Also Jadohn helped me figure out what to get the hospitality and kindness from boba guys was excellent! I 100% recommend Boba Guys! read more

There was once a time when I pledged my allegiance to Boba Guys; they haven't been a cool new pop-up in the Mission District for a while, & every new location I try makes me enjoy them a little less. I take full responsibility for messing up my own drink from their Santana Row location. I couldn't stop obsessing over their almond pudding, which I always add to my usual Jasmine Green Milk Tea, but I screwed up when I insisted they add it to their Mango Sticky Rice drink. Made with mango puree, rice milk, & black sticky rice, the creation itself didn't live up to its name. It was extremely sweet & the individual tastes did not meld well; the almond pudding just exacerbated these issues. If I'm in the area walking off dinner, sure, I might stop in for a milk tea, but I'll stick to something familiar & simple & not try to jazz up their seasonal specials myself. read more

Boba Guys - Mango sticky rice - Coffee & Tea Near Me - San Jose, California

FOOD: this plc deserves all the hype! high quality strong tea flavors! they KNOW how to elevate classics (black + jasmine)!! the pearls are sometimes on the mushy side, i'd honestly go just for the drink itself **adjustable sugar, (oat + almond milk options), cardboard eco friendly straws!! I ALSO LOVE THE LYCHEE OOLONG TEA !! they sell ube, matcha cookies which were decent SERVICE: served within 5minutes. fast, diligent, patient register + baristas!! no seating inside but chairs/table outside. nice backdrop for pictures!! read more

Boba Guys - TIE GUAN YIN BOBA MILK TEA + JASMINE GREEN MILK TEA - Coffee & Tea Near Me - San Jose, California

I go to this location frequently and always enjoy the drinks! I recommend the banana milk drinks (it tastes like real banana) and the fruit teas. The service is really great and quick even when the store's busy, big thanks to Matt who helped me during my recent visits. read more

Boba guys is so mid. Most of the time that I go, I regret it. But occasionally they'll have something good (like the seasonal black sesame). Their regular teas are whatever. The It's just a gentrified boba spot with a nice aesthetic. My boyfriend never tried it before and we were thirsty when we came across this shop, so we decided to go. Jasmine tea w whole milk and boba 5/10: it's not bad, but it's not great either because there's not enough tea flavor imo. It's pretty light. Not as good as happy lemon. They get points because the boba's good. Didn't even finish it. Yuzu pineapple Fresca added boba (seasonal) 3/10: yuzu and pineapple purée in jasmine tea. I was like how could this be bad? Nope, they proved me wrong. Their combination of ingredients does not work well together. It's so booty that I was forcing myself to drink it just to not waste it. Thankfully my boyfriend thought it was okay, so we switched. I'm mad that I wasted my sweet treat on this. I forgot that they have Tong Sui inside Westfield, which I would've chosen a hundred times over. I think pink pink is better too. read more

I remember trying Boba Guys for the first time in the city and loving it. This was a long time ago back when boba was still niche. This location in Santana Row was great. Order at the kiosk and drinks comes out very fast. read more

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My strawberry jasmine was so yummy!! Nathan made my drink and he was so friendly to talk to! I complimented his watch and he was so knowledgeable about them! Super good at conversation! read more

Good boba drinks and various options. I always appreciate Boba Guys. On this visit, it occurred to me that I wasn't offered an option for my drink to be less sweet so I had to wait for my ice to melt to make it more suitable for my taste. I should try to remember on my own next time but I got used to other places offering levels of sweetness up front and just felt a bit rushed here. read more

Boba Guys - Menu - Coffee & Tea Near Me - San Jose, California

tastes like any other boba guys LOL their drinks are kinda on the sweet side, even at 50% sugar however I've never had a bad drink from them lol - I can def always taste the tea pearls are also always on point service depends on who you get I think - I once forgot to go pick up for 15min & they voluntarily remade my drink when they saw me grab my cup bc they wanted me to be happy w it :D but another time I forgot for nearly half an hour (yay ADHD lol) and the drink was just sitting on the counter w no acknowledgement from the dude that was working order at either the kiosk or in person at the counter there's also merch for sale read more

Boba Guys - inside - Coffee & Tea Near Me - San Jose, California

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Stopped by Boba Guys at Santana Row and got the Strawberry Matcha Latte with tapioca boba -- and it was amazing! The drink was beautifully layered and tasted just as good as it looked. The strawberry added a nice sweetness that perfectly balanced the earthy matcha. The tapioca pearls were fresh, soft, and perfectly chewy. Staff was friendly and quick even though it was busy. The shop itself has a clean, trendy vibe, perfect for a quick stop while walking around Santana Row. Highly recommend the strawberry matcha if you want something refreshing and a little different! read more

Boba Guys - Coffee & Tea Near Me - San Jose, California

Boba Guys used to be one of my favorites, but with all the new boba spots, their quality and consistency just doesn't compare anymore. I've been to the SJ location several times, and there's always something off with one component of the drink. Last time I got the Lychee Oolong with boba, and the drink was so watery with a very subtle lychee flavor. This time I got the Hong Kong Style Milk Tea with boba; though the tea flavor was better, the boba was bland and undercooked. Service is efficient with the kiosk. This is more of a grab and go spot since there's limited seating. read more

We stopped in here as it was hot out and Hubby wanted a boba drink. I'm not a huge fan of boba because sometimes the boba itself isn't tasty. Such was the case at this shop, located right in Santana Row. Hubby got a milk tea boba, no complaints as he liked his. I got the Thai tea boba. The Thai tea did not have enough of the flavor I'd get from authentic Thai restaurants. Sadly, the boba balls tasted too firm, lumpy at times, and too chewy. I'd rather eat softer bobas. read more

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My son and I stopped in here while perusing the shops in the area. The staff was very friendly and greeted us when we entered. I got a Strawberry Matcha Latte which was DELICIOUS!!! read more

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I was strolling around Santana Row and I decided to pop in and try a drink from Boba Guys. The mango sticky rice drink was far from tasting like mango sticky rice. It's bitter and tastes too much like grapefruit. The mango purée taste completely disappears after mixing the drink. The milk itself is on the sweeter side and overpowers the mango. The small store is cute and aesthetic for pictures. I also like how pretty my drink looked but I was disappointed and very unsatisfied after trying it. Drink came out fast and cashier was nice so I appreciate the service. I'm sure the other drinks are better so maybe I'll come back to try something else next time. This review is specifically for this drink only and I would not recommend getting it. read more

Boba Guys - Coffee & Tea Near Me - San Jose, California

I've been to other Boba Guys locations and this one is always slow. It wasn't that busy when we went, but the cashier told me they ran out of matcha. They should've posted that somewhere because I waited in line to order the strawberry matcha only to find out they were out? Ended up ordering the jasmine green instead since I already waited. read more

I came here and wanted to get an interesting flavor... So I got the mango sticky rice with Boba and it was so interesting but yummy! Definitely a drink with extra carbs, which requires a little bit more chewing as well. But it was really nice to kind of save her the interesting and unique flavor! Service was really fast and the people were very attentive. Also was such a plus to be able to walk around Santana row afterwards! Wonderful ambience and a really cute place ! Would definitely be back again read more

I've had mixed experiences at the Santana Row location. A few years ago, I visited during business hours while the "Closed" sign was still displayed. When I pointed this out to the staff, the rude response was indifferent with no apology or explanation. I returned recently because I appreciate their use of organic milk, fresh made tea, and customizable sweetness/ice levels which is the best I've seen. And exceptional taste for the tea I ordered. However, the music was blaring so loudly it made the environment extremely unpleasant. I'm sharing this for the owner's benefit: better staff oversight is needed to ensure the atmosphere and customer service match the quality of the drinks. read more

My daughter loved her Ube Latte. We ordered for her entire birthday party through DoorDash, fast service and friendly staff. Perfect for the celebration read more

I love Boba Guys! Even though this location is super popular/busy, they are always really quick and efficient while making our drinks. The shop itself is always kept clean and tidy. Our go-to drinks are pictured below. My favorite is the strawberry jasmine with boba and whole milk, but the strawberry matcha is just as good! My friend tried the mango sticky rice drink, and she really loved it. I'm always getting a boba, so I signed up for their rewards program...I definitely recommend doing that! read more

Boba Guys - Strawberry jasmine tea boba with milk (right), jasmine green tea boba with milk (left) - Coffee & Tea Near Me - San Jose, California

I'm a sucker for their jasmine milk tea with boba, but today I was craving something sparkling/refreshing. I opted for the strawberry jasmine with less sugar. It hit the spot! read more

I tried a new drink from my normal strawberry matcha which they are famous for. I got the hojicha w boba and thought it was quite different and unique. Hojicha has less caffeine and a nutty flavor complex different to matcha. It's worth a try when you want something different, but nothing will beat the strawberry matcha. Boba texture is always so good here! Never too hard or too soft and chewy. My only complaint is when you online order you can't customize to no ice, but it can be done in person when ordering. Petition for more South Bay Area locations to open ! read more

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Great location on Santana row. The line moves pretty fast. The staff here are very nice. Minus one star because they don't put much strawberry in the matcha strawberry compared to other boba places. read more

Boba Guys - Coffee & Tea Near Me - San Jose, California

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Just okay--there was a bit of a wait, which is to be expected because it's in the Santana Row area. The drinks are quite expensive, pretty watery and honestly not that great. Maybe it was an off-day or the employee was rushed, but I wouldn't come back. They could do with better staffing. The place is also small and there's no where to sit. read more

I have passed by this place several times for a while and finally gave it a try? It's one of the smallest places I've been there with sort of an aesthetic interior. So I just got one of the originals with added boba (and reduced sugar). The drink.... Is okay? When you go to many places that feature boba drinks, you can sort of tell what's good and what's just generic. I didn't really find it special, it's like a usual drink you could get anywhere? I'm wondering if Boba guys does not specialize in Boba itself but other drink types. Who knows, all I can say is for people to taste different unique drinks instead? read more

Boba Guys - Boba rose - Coffee & Tea Near Me - San Jose, California

This place was busy. People were all over the place and the space is small. I ordered Hong Kong milk tea. There was something off and different about this tea that I just didn't like. Took a few slips and tossed the rest. read more

Boba Guys - Coffee & Tea Near Me - San Jose, California

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The ube latte at Boba guys is a bit too sweet and milky. The boba was good though, however. Service is pretty quick, you just order at a kiosk. Inside there's not really much seating. read more

Boba Guys - Ube Latte - Coffee & Tea Near Me - San Jose, California

Got the seasonal mango sticky rice drink and overall it was good! The mango puree was fresh and having it with milk did remind me of the mango sticky rice dessert! This drinks comes with purple sticky rice as a topping, which adds an interesting texture to the drink; my only complaint is there was too much sticky rice that it became annoying to drink and enjoy the beverage itself. Quick, friendly service here. No seating inside, but Santana Row has seating throughout. read more

Boba Guys - mango sticky rice - Coffee & Tea Near Me - San Jose, California

Boba Guys isn't my favorite boba spot, but it's a solid choice when looking for something convenient with fun flavors such as the iced strawberry matcha read more

Boba Guys - Strawberry matcha - Coffee & Tea Near Me - San Jose, California

Absolutely the worst boba experience I've ever had, and I've been to a lot of Boba Guys locations. Showed up right at opening (10:00 AM) on a weekend at the Santana Row location. The two employees were casually chatting in the back, completely ignoring the front. We placed our order on the iPad, and it took a full 5 minutes for anyone to even acknowledge we existed. Then, another 5 minutes later, they inform us that--get this--there is NO BOBA READY. At a place literally called BOBA GUYS. They said it would take "about 10 minutes" to cook. Opening time and zero boba prepared? Are you kidding me? We left to grab pastries nearby and came back later... still no drinks ready. The cashier station was completely unattended the entire time--one family walked in, waited almost 10 minutes with nobody at the front, and just left. Finally got our drinks at 10:38 AM--for an order placed at 10:00. Almost 40 minutes for boba that should've been ready the second the doors opened. This location is an embarrassment to the Boba Guys name. I will never return and will actively tell all my friends and family to avoid this Santana Row branch like the plague. Do yourself a favor and go literally anywhere else. read more