Pre-Covid we use to eat in the restaurant about once a month. Sometimes the service was slow and wait times excessive. Since the whole pandemic thing, we've made several take out purchase since and still very much love their wings and drumsticks combo. My favorite is spicy and soy garlic. The only downside is the side dishes that come with it, coleslaw or daikon. Both are mediocre. Their customer service still pretty good. Both times I called in for my order and was able to pick up my order at the time requested. In conclusion, still delicious chicken with so-so sides and better to pick up than dine in. read more

Nice and clean. The chicken wings taste exactly Bonchon. Friendly staffs and good customer services. The only thing need to improve is the Bibimbap need more source to make it more spicy and flavors. Overall, this is a good place to stop by and eat after long walking of shopping in San Francisco premium outlets. read more

i have ordered here a number of times this year and every time has been a good experience - the wings have been very plump and juicy and the orders have always been made timely. i like the spicy one the most (the soy garlic is a little strong for my tastes); they also have other things on the menu - i've tried a few of them but they were only ok and kinda pricey. i'd stick with the chicken here read more

Sadly this place was disappointing!! First off we came here during lunch and it seems like this is the only location that doesn't serve lunch specials.. secondly we ordered chicken strips but when we got the food it just looked like tiny boneless wings.. third, when we took a bite out of the "chicken strips" it was DRY and TOUGH like jerky.. if you're ever in Sunnyvale, try the bon chon location there because it is the best bon chon in Northern California read more

the service is always good, but the last time i went was top tier. i brought my 7 month old baby with me and there was an older couple working (i'm assuming they're a couple) that were so unbelievably sweet and helpful as soon as i walked into the restaurant. they were pulling chairs up for me to set his car seat on, laughing and clapping with him, and even offered to walk him in his stroller while i ate. even though the food is incredible and the restaurant is always nice and clean, it's the experience of real kindness and service that will keep me coming back. read more

finally a closer bonchon!! still far, but so worth it. my lady and i had been going to the one in berkeley until this one opened up. i've ordered from here a couple times now and each time they've been early with my curbside pickup order. it worked out because i got there early each time, but if i was running late or arriving on time, my food would've gotten much colder. bonchon is bonchon. it's pretty standard at each location although they do have bad days sometimes. i'd say 2 of the last 3 times i came here, food was great. chicken is super crispy (as is the bonchon way). the one time, it was almost as is they didn't fry the wings at all. not crispy and tasted more roasted than fried. and another of those times, the spicy was SUPER spicy. i love spicy food, i just wasn't expecting it to be that spicy. it was spicier than normal. we usually split the lunch special of 12 or 10 or whatever it is. i get spicy and she gets the soy garlic. sometimes with a side of seasoned fries. if you haven't been to bonchon and you live closeby, you MUST try it out. kfc (korean fried chicken) at its best. read more

During the shelter-in-place, we have been doing all that we can to support local small businesses that we love. Bon chon was one of the businesses but after our last interaction with the manager, we are sad to say that we are no longer going to be eating at Bonchon anymore. We ordered the staples yesterday which included their fried chicken, fries and pork belly tacos. One of the tacos was missing the meat so we called and requested a refund. We were shocked by how poorly this was handled. The manager asked us "did you eat the other two tacos?" (Not sure what that has to do with the missing meat? ) and then stated that her cook does not make mistakes and there would be no refunds. She also stated that "we shouldn't get so mad". I don't believe that our request was out of hand nor do I believe we were particularly rude or angry. For us, it's not about the money but more the principle. We purchased a good from this business and they failed to fully deliver which warrants an apology at the very least. We didn't even get that! At the end of the day- we didn't want to continue to fight for a refund but have decided to just never eat here again. read more

Bonchon Pleasanton - The moment you realize your pork belly taco is missing the meat - Chicken Wings Near Me - Pleasanton, California

On December 8th they had a dog inside the restaurant at about 6:30 pm. Definitely not allowed or hygienic. Walked away and went elsewhere for food. read more

I have been ordering from here at least once every 2 weeks but after tonight I will never go back! During covid-19 we started ordering to go but even when I would dine in there has been a problem every single time and the management doesn't seem to care at all! Tonight I ordered the medium combo of 10 drumsticks and 5 wings with extra sauce but when I got home and got the plates out to feed my family I saw that they only gave me 10 drumsticks with no sauce whatsoever! I called back and told them I was on my way back so they could fix it and they said next time I came in they would give me a medium combo on the house if I just kept the ones I had. The reason I go there is because I like the sauce and the crispiness of the chicken together, not one or the other! I brought back the chicken wings and they agreed to fix the 10 that they had given me and give me an extra eight wings but the extra ones where the tiniest pieces of drumsticks I've ever seen! I never got any of the wing portions that were part of my combo and the extra eight pieces made it a total of 18 when I ordered 15 so I only got three extra pieces and they were so small it wasn't even worth the drive back there! My suggestion to everybody is if they have to have BonChon, take the extra 15 minutes and drive to the San Leandro location! read more

Bonchon Pleasanton - The "extra wings" vs the original order - Chicken Wings Near Me - Pleasanton, California

Very poor service. We waited for 40 minutes for our food and we saw everyone who came after us get all their orders. We ordered 2 simple things and a coke. But we didn't even get the coke at all. They didn't even come up to us after taking our order just to make sure we were ok but they did it for everyone else. So we walked out and they didn't even bother to stop us even though they were looking at us. read more

It's a MESS. We ordered a kimchi fried rice and a large chicken combo. The fried rice came out relatively fast. However, we were sitting at the table for an hour, noticing people who ordered later than we were getting their chickens first. My guess is that they have forgotten our order. They were claiming that we did not get the order because they were short one drumstick. Really? that's your excuse? You guys could not pull one drum stick from several to-go orders that went out before ours? After waiting for an hour and ten minutes, we left. While we were waiting, there was no update on the order, and they did not even fill our water cups. And yes, they charged for fried rice. But they were courteous enough (being sarcastic) to tell me not to pay tips (but I did anyway). Never again. read more

Worst Bonchon I've tried so far. Food - Too greasy. They must have fried the chicken like hours ago and re-fry before serving. You can tell that by looking at the color of chicken. And chicken is way too big for fries. The result? You can barely taste the sauce, even when you ask for extra glazed. Price - Ridiculous pricing policy. I asked for extra glazed wings and side of coleslaw and raddish. They charged $1 for extra glaze (when it was not extra glazed at all, duh..) and $2.5? for coleslaw. I wasn't even told that there were extra charges nor have had no experience of being charged of these asks in other Bonchon restaurants. I find it pretty sketch. Hall - I understand this is a newly opened one, but I must say that this place is VERY unorganized, making you wait for unnecessary amount of time. Hope they had more servers in the hall. Overall, I dont think I'd visit this place again. read more

I love there Korean fried chicken, specifically the soy garlic flavor. The chicken is crunchy and tasty. This restaurant never disappoints when I order food. Service is fast and on time. read more

Really friendly service. Nice ambiance. Good for sit down or take away. Chicken is super crispy, like glass, and it's really flavorful. The sides are pretty good and helps cut down the fried food. The seasoned fries are nice too. Definitely a good place to bring a bunch of friends and pig out...or if you're feeling like feeding your gluttony and eating it all for yourself. Only downside is it's pricey. I guess that's a good thing otherwise I'd be eating Bonchon all the time. read more

The chicken wasn't bad, but the experience was horrible. First of all there was a huge line, and the kitchen and the servers were obviously overwhelmed, but that's no excuse. After waiting for a long time in the line I decided to just order one set of 10 wings (half spicy, half not) to go. It took over 40 minutes for that order to come out, making my total time there close to an hour for one order of small wings. When I got home, I was flabbergasted to find there were 3 spicy wings and 6 regular ones in the box. That's right, I waited an hour for a small combo, and they both messed up the proportions and shorted me a wing! This location really needs to get their act together. read more

Worst Bonchon ever. I have been to several Bonchon locations in Boston, Mountain view and Sunnyvale. The wings from this location were dry and the sauce was not enough at all. The servers seemed like they do not know what they were doing. They needed more time on training before they opened. I do not recommend this location. read more

Last time I was there last week they only allowed takeout orders. But this could change anytime and color tier allows minimal occupancy,I believe 25%. read more

I have been to many Bon Chon locations elsewhere but these guys need to do some work. I understand they are newly opened and busy but my chicken wings were very greasy. I am a big chicken person but after like 7 or so, I couldn't eat anymore. Also sauce wasn't really blending in with the wings and tasted like eating unsauced wings. I hope these guys pick it up soon because my first experience wasn't up to the standards. read more

The food tasted good. The service was okay, the young lady in the front was nice but she never called our number and left our food out for over 10 minutes before we had to go up and ask. Very incompetent. Not sure if we would go back again as we also had a bad experience in another location of the same chain. read more

Most disappointed Korean fried chicken experience ever! We were seated right away today at around 11:45 am. Placed our order and waited 30 minutes and still no food. We started to noticed tables arrived later than us got their food already so we flagged down the waitress and have her checked on our order. She came back and told us the kitchen was working on it and should be out in 5 minutes. 10 minutes later our orders finally arrived. However, both wing combos are lukewarm. We asked the waitress and she said it is the way it is! We were shocked! We had other Korean fried chicken before and NEVER had lukewarm wings. How can the wings be lukewarm when they were supposed to be coming out from the hot fryer! Water was never refilled! They only give you one paper napkin per person and no wet wipes provided. We've been to other Korean fried chicken restaurants that they always have extra napkins or even provide disposable gloves. The only prompt service was the check! Worse experience ever! read more

its been awhile when we ordered chicken here. And I could say the taste is still the same!! the best korean chicken

We tried drumsticks because most of the wings we've gotten were small. However, half the drumsticks in the order were only a little bigger than the wing pieces. Still like them bcs they are crunchy and flavorful. read more

Bonchon Pleasanton - Example of drumstick next to a wing piece - Chicken Wings Near Me - Pleasanton, California

My favorite chicken wings now, love their soy garlic and big portions of wings. They're also fast in preparing your meal for to go with orders. However, during our first visit, they mixed up our order with another table and it took so long to come out. Could be that they just opened then. But we still come back to get to gos. read more

Not good at all. Drenched in oil and just tasted all bitter because of it. Plain option tasted bland, seriously, no flavor whatsoever. Von's chicken is WAY better. Won't be coming back. read more

Finally. I've been waiting for this store opening since last year. I ordered their chicken, 1 large order and I thought it would not be enough for a family of 5 so I added extra of the small order. Their chicken pieces were big enough so I could've just had the large order chicken. The plain flavor was just too plain. read more

We miss Bonchon since we left Pleasanton they never failed us. It taste great I recommend their takoyaki and the chrunchy chickens

Great quality of food, but the wings were somewhat overpriced. The fries are extremely overpriced. You pay $8 for a pencil jar of fries. Pretty ridiculous. Not that much variety in flavors either. read more

The owners were are nice and inviting. We ordered to go. They packaged the fried chicken perfectly, so it is still crispy when you get home. My favorite dish is the pork buns. So good! read more

They are still in soft opening, so they are working out problematic service issues. We arrived for lunch at around 11:20am on a Sunday, before opening, and a line was already forming at the door. As soon as they opened, every table was filled. The three servers seemed overwhelmed by the full house. It was a bit off-putting to enter a restaurant with the strong smell of bathroom-cleaning chemicals hanging in the air, but after they got cooking, it smelled better. The chicken was tasty, and as crispy and flavorful as expected. However, after we waited for 20 minutes, the server came by to ask us what we had ordered, as he had lost our order and never put it in. After we ordered for a second time, the food didn't come for a long time. We saw many other tables get their food before us, including parties who were seated after us. After an hour, we flagged down a server and asked about our order. Finally, part of our order arrived. 2 dishes were missing, but we didn't care at that point. We just wanted to finish lunch and leave. They never refilled our water, either. We ended up taking most of the food home with us, since we had been there for too long. We might come back in a year, after they have had a chance to fix their serious service issues, but in the meantime, we'll get our Korean fried chicken fix elsewhere. read more

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My wife and I were very excited to see a Bonchon restaurant open in the area. The food is on par with other Bonchons. The soy garlic chicken and kimchee bacon fried rice are our favorites. The only complaint I have was regarding my takeout order last week. The service and food were great but when I checked my credit card charges, Bonchon double charged me for the same amount. I called my credit card company to dispute the second charge and had to waste an hour of my time trying to get this fixed. If it wasn't for this issue I would have given them a higher rating. Make sure you check your credit card charges! read more

Very good hot wings with reasonable prices. Highly recommended. The best place in Dublin area.

This is going to be a bad review on the operation itself and not the food. Who the hell closes at 2:30 and doesn't reopen again until 4:30 especially on the weekends. With covid and limited hours, isn't it common sense to stay open, especially when your located close to the outlets. Other restaurants are struggling to stay open and you have the audacity to close for 2 hours. Other locations doesn't close and yet you do. Are you disinfecting the chicken in those 2 hours you are close? You can't dine in anyways. Everything is to go. Or did I just exposed your work around labor laws so you shut down for 2 hours so your same employee can't get overtime. Hopefully this will wake you up and get your act together. We will see til next time. Hopefully?! read more

Overhyped, overpriced and overcooked!!! What a ripoff. We ordered the Family Meal which comes with one side. $41 for 12 wings and 6 drumsticks plus a "side" of coleslaw which was only 3/4 cup "for the family". We got half plain and half spicy. Both were extremely dry and overcooked. We had to use a steak knife to cut them. The spicy would have been good if it wasn't overcooked. The plain was... plain. We ordered at 7pm so this wasn't a "late order" issue. The Ranch 99 food court has better chicken for much cheaper. SAVE YOUR MONEY, read more

Tried to order via GrubHub and although order was confirmed (and them subsequently delayed...smstxt rec'd) when the driver arrived at the restuarant they indicated that they had never rec'd my order. When GrubHub reached out to them directly they didn't answer the phone. They were new on GrubHub, but I won't be giving them another chance. :( read more

Went with the family during their soft opening week around 6PM and there was a line out the door for people picking up their to go order. Finally fought through the line and got seated. 10 minutes go by and no one stopped to give us menus or offer water until I could flag one of the servers down. It took 40 minutes to get our food and when it finally came the chicken was overcooked with barely any soy garlic sauce on it. Not even a nod from the server to acknowledge the wait. Just dropped the plate of chicken down and back into the kitchen they went - never to be heard from again until I asked for the bill. Hope they improve and train the staff on customer service because I've enjoyed other Bon Chon locations and really do love the fried chicken. read more

Delicious wings!! Loved both flavors. They were very crispy and not greasy or oily. Definitely would get them again!

I would give a zero star if I could because my 3 year old daughter had to pee & they wouldn't let her go because I wasn't eating there I still took her & I was gonna buy a drink atleast when I got out the restroom & when I came out I had two of the lady's working there yelling & giving me attitude so instead of buying the drink I just left . Unbelievable that they wouldn't let a little girl use the bathroom they had rather let her pee herself never will I choose to go to there again read more

What a waste of time. Long wait for the damn fried wings and drums? Just get any fried chicken and add the "Sweet Chili Sauce" for Spring Roll and it will taste the same. Expensive and not worth the 1 hour wait. 9 piece wings for $13 bucks. It is extra if you want more radish. Unlike any other Korean restaurant. Just get $5 for 8 piece on Friday at Safeway deli. read more

Loved everything about this Bonchon location. I've been waiting for them to open and was kind of sad because I thought I wasn't going to be able to eat there today, but RJ made it happen. There was a long waitlist and they did close at 2:30pm, so it was my fault I got there 30 min prior to closing with a long waitlist. RJ did try his hardest to get us in and I want to thank him for getting us in before closing. My craving was definitely satisfied. What made it better was the great people who worked there. RJ, Chris and Jisoo was amazing. Great teamwork with great personalities. The food tasted great and same like all the other locations. Thanks guys! We will be looking forward to coming back again and again. read more

We were heading back home to LA after spending time with fam for the holidays and wanted to pick food up on the way. I ordered ahead and spent ~30 + tip on our dinner. We arrived a couple of minutes after receiving the ready text and the lady was still packing our order. While she was packing, I politely asked may we please have more napkins? (Anticipating our long journey and minimal stops) She said she put some in the bag. I explained that I saw but that wouldn't be enough and to please provide us with more. She still declined and I opened the bag and pulled out the few she provided and said this would not be enough. Finally she acquiesced and counted out 3 extra napkins to provide. As she handed them to me I did make the comment that it's a shame a predominantly finger food restaurant was so cheap on the napkins. The lady made it a point to lean over and aggressively mumble something about mental health to me. I neither understood nor wanted to continue this interaction so I left. This experience was very disappointing especially over something so nominal like napkins. Sadly we won't be coming back, the only reason we stopped was because it was close to 85° and it was an easy pickup. read more