The ONLY reason this review is a 2 is due to the great food. We thoroughly enjoyed it. Unfortunately, the service was sub-par - beginning with the fact that the bartender (we sat at the bar - bad choice) didn't bother to offer bread with our meal - seems she was too busy chatting it up with her friends who were sitting at the bar and telling them what great service she provided). We moved from our original seats closer to the kitchen to the front of the bar because the volume of the music and the kitchen staff were both loud. The bar area where we moved hadn't been cleaned and even though the bartender did finally move the plates from previous diners, she didn't bother to wipe down the bar so large remnants of the previous diners food was left. Not a pleasant view for us as we waited for our meals. Some training on service would go a long way in improving things. Also, the wine shelves were filled with dust as was the area above the lower bar area. Pretty disgusting to look at. (I took pictures if you'd like to see them.) Along with the tip, we left a note on the bill so that perhaps the bartender would understand why we offered that amount and in hopes that it will help her to improve her service. read more

I dined at Bonefish Grill for the first time while visiting family near Baltimore, and LOVED IT. The food was great (I had the Forbidden chicken - delicious), but the SERVICE was OUTSTANDING. Veronique was our server, and she was patient, humorous, informative, and attentive to our party ( and we had a few diners who I personally would have hated to wait on if I was a server). The bang-bang shrimp was a highlight, and the coconut pie was a great ending. read more

Horrible Service from waiter and management. Took my family to dinner at the Bonefish in Gambrills. Had a 2 yo child which is usually helpful with a prompt wait staff and competent kitchen. Took 1 x hour for our food to arrive. Ordered tilapia and fish&chips. My wife who is usually not vocal when it comes to these things, requested to see the manager. Manager thought it would be great if we got a free dessert and told us his dishwasher just walked out. Didn't seem like more than an excuse, because the restaurant was only half full at 7:30 pm. The kicker was it took us about 20 minutes to get the check after requesting it. Had to walk up to a different waiter to get our check. The fish&chips and talapia were just ok, but I'm not taking my family back. read more

We went to the Crofton MD location for Valentines Day and it was truly the most disappointing experience. We had to ask for our table to be moved because there was such a back up at the reservation desk it spilled over into the bar area and our table was hit no less than three time by people waiting in line, After 15 minutes at the table waiting for our drink order as other orders were filled by the same waiter at other tables he finally came back to us to say he forgot what we ordered. One glass of wine was delivered in a glass coated in some type of sand. We asked the waiter to touch the glass and explain what was on it and even asked for the manger to come over to our table; which never happened. The dinner order was delivered wrong with food we did not order and we were never offered a dessert menu as both table's on either side of us were. Very disappointing having been to other location across the country and having a wonderful experience to have such a bad experience over all on Valentines Day. read more

good food! my sister really enjoyed her bang bang shrimp tacos said it was the best she had. my mother also enjoyed her fish tacos with mango sauce! it was a unique taste. slow service but somewhat attentive. read more

The food was just what we were looking for. Bang Bang shrimp was on point but thats not why I'm here. We sat down and Ola D greeted us and the service was all down hill from there. The appetizer and bread plates as well as empty drink glasses were never cleared until after we finished our entree. All of the food was delivered by the runners and we waited 15 minutes to get out check so we could leave. The reason for such poor service seemed to be because Ola D was very interested in the attention of the 3 men at another table. That isn't my business but we wont be back. read more

Food: ok, nothing fantastic. Service: good. Ambiance: bland to annoying. Tables crowded together and music overly loud. Forget conversation if you go there. read more

Food is always great but always a wait unless u hover at the bar waiting for someone to get up. Bacon wrapped scallops are great and so is the mango orange martini . read more

My fiancee and I returned to the same location for a Sunday brunch around 1:30 pm or so. We were seated about 15 minutes later. The restaurant was quite crowded. I ordered the steak and lobster muffins and she ordered the brioche french toast. We waited about 25 minutes (No bread while waiting - made us a bit hungrier, but hey no leftovers!). The food was worth the wait. My combo muffins were great and her french toast was equally good. We paid about $30, after a $5 coupon. The service was good, considering the crowds. We would return for brunch again. I did peek at the lunch (available Mon - Sat) menu while waiting and noticed that lunch prices were reasonable too. read more

Bonefish Grill gives you great value for your dollar. Food is well prepared with quick efficient service as well. It is great addition to the Crofton area. Definitely recommend and will of course dine here again. read more

Stick with the apps, avoid spcls or featured items. Most options limitted and yet costly to both your wallet and your internal organs!

Pretty terrible food and service. Sent back my spicy tuna bowl entree after only a few bites because it tasted funny and was an odd color and texture. They told me it was supposed to be like that because they're thawing the fish differently now (?) and proceeded to charge me for the meal without even offering a free dessert or drink. I don't think we'll be back. On a positive note, my drink and appetizer (potstickers) were good! Stick to those! read more

I've been to Bone Fish Grill 3 or 4 times over the past several months. My experience is that this place is consistently courteous and professional in their service. Also, the food is extremely good. The manager visited our table when my wife and I ate there a couple of days ago, and gave us the unexpected opportunity to express our feelings about the food and service. He was pleased with our feedback and promised to keep it up. My rating for them is an honest 5 stars. read more

On a busy night they seem to run out of what it on the menu and you are left questioning what's on your plate. Some of the food is good, but the drinks are what really brought my rating down. read more

While I have been pleased with other Bonefish locations, this one ins't their finest. Had to wait 30 mins for a table (which is fine as it was a Sat night). The bar was full so not much of a place for me so went outside. They did have a server run apps out (try one shrimp ect.) which was a bonus. Did not like how loud it was in there or how casual the crowd was....lots of guys wearing hats at the dinner tables...Maybe I'm getting old but isn't this a little rude? Oh well the place can't help the customers' manners. The food took too long getting to us and the second order of drinks didn't come for 10 minutes. I get it, they are busy but probably won't be for long if it takes as long as this on the norm. Food was OK and yes, the bang bang shrimp are excellent. Prices seem too high unless you catch happy hour specials which are very reasonable. Won't eat at this location again but will return to the others. read more

BEST CUSTOMER SERVICE I'VE EVER HAD. I created this yelp account just to review Bonefish at Waugh Chapel. The waiter was so friendly and professional, but still joked around with me and my family. We felt like even though he had to work on a Sunday, he was still happy to see us. I don't want to post his name, but you'll know if you get him as your server. read more

I made a reservation for my birthday on a Wednesday. We were so excited to be there- we never have time for dates and we had a gift card we'd been meaning to use for almost a year. Our service was good for about the first 10-15 minutes and then our waitress seemed to forget about us after the appetizer was dropped off. Luckily, the manager was walking around the room and stopped to ask if we needed anything. We had just gotten dinner maybe 5 minutes prior. I ordered a glass of wine to go with my dinner (which was about half way gone at that point). 15 more minutes went by- no sight of our waitress or the manager and then out of nowhere some blonde girl brings me a raspberry martini. Not what I ordered, but at that point I was going to take whatever I got. My boyfriend and I both started with cocktails and appetizers. Unfortunately for this server- we could have definitely had at least 2 or 3 more drinks as well as birthday dessert AND been tipped very nicely. I am also in the service industry- I know how this stuff works. Our server was very ungrateful, rude and unprofessional after the manager checked on us as well. I emailed the corporate managers a few days ago and have yet to hear from them. We will not be dining at this restaurant anymore- but I will give the chef many thanks- the food was amazing. It was the only thing that made this 1 hr trip for a special occasion worth while. read more

This was my first time going to Bonefish Grill. Several people told us about the wonderful food. My wife and I decided to try it for her birthday since it is really close to the movies and she loves seafood. It started out very well. We came in about 6:30pm and were seated right away. The waitress (Theresa) came up in less than 5 minutes and gave us the run down on specials and recommendations. We order 2 appetizers and got them fairly quickly. The appetizers tasted amazing. Both I and my wife said we could not wait for the main course since the appetizers were so good. Unfortunately, we did have to wait and wait and wait... Theresa came over every so often to apologize and tell us they were working on it but after a while of hearing that excuse you really don't care you just want your food. About 45 minutes AFTER we completed the appetizers we got our plates. My wife got the crab cakes. They were small and dried out as if they were cooked to long and her vegetables were cold. I got the sirloin steak and crab cake. My crab cake was smaller than my wife's and my steak was over cooked and tough. I sent the steak back and eat my tiny crab cake, cold vegetables and garlic mashed potatoes. About 15ish minutes later they brought out a new steak, it was still over cooked but not a tough as the first one. I did not want to send it back again because I did not was the chiefs "special" sauce added to my meal. Over all I spent $90.00 dollars for 2 people to have subpar food very slowly. I don't see us returning any time soon. read more

First time we tried the new Bonefish Grill in Gambrills.My daughter and I ordered 2 appetizers and 2 cocktails. As our waitress set down the second appetizer, she asked us, "Do you intend on ordering dinner tonight or are you just getting appetizers?" She was clearly annoyed as her tone was disrespectful. I responded that we intended to have dinner. The Bang Bang Shrimp and the Imperial Dip were both delicious. Our Hpnotiq Martini's were very good as well. The service was horrible. Our waitress was Teresa S. She cut off our conversation on 3 separate occassions- literally trying to drown us out mid sentences by raising her voice. The fourth time, I turned to her and told her that I was talking and returned to my conversation. She left pur table and dis not return to check on us until other servers atarted clearing our table and asking if we needed anything. If we had a mildly professional server, we would have enjoyed our night out. Service makes all the difference. Hopefully the management will teach Teresa S to yreat their customers with respect, or at least without disrespect. read more

I've eaten at Bonefish in Bentonville, Arkansas (which is fantastic from the decor to service to drinks and outstanding food), the Bonefish in Glen Burnie (which was okay food, but uninspiring service and not great atmosphere), and was INCREDIBLY excited about having a Bonefish Grill almost literally across the street from my home. My husband & I went in today for brunch. Normally, we are very easy to please people and think we are fairly laid back in general. The service today was the worst service I've seen. What I mean by that: Burger King has better staff and management. We waited about 5 minutes to be seated, and when it was our turn to be seated, the THREE hostesses staffing the front podium couldn't figure out to politely guide the customers by the door to stop blocking the path to the dining room. From there, we were seated at a table in the middle of the restaurant where we waited more than 10 minutes before we even saw a waiter. When we asked one of the hostesses about that, we got a kind apology and a, "Oh, I'll have someone sent right over." Seriously, another 10 minutes later, new customers were being seated and ordering appetizers and there we were, still sitting without even water. Wow. We were greeted 25 minutes into our visit by a very soft spoken waiter who didn't have a clue how to respond quickly to anything. He seemed shocked when we wanted to order our food at the same time as our drinks. After another 10 minute wait, we got bread and our beverages. I'm not kidding when I say it was another 20 minutes of waiting and we still didn't receive our food. Not only did we not receive food, our waiter never bothered to check our beverages for refills. This is absolutely the worst organizational cluster-F*!? I've ever witnessed. I understand shortage of man-power. We were told the staff was short handed and promised good service, which we didn't receive, nor did we receive our food. We decided after such a ridiculous wait to just leave. So much for celebrating Valentine's Day with a lovely meal. Managers need to train these obviously untrained brand new workers with attitude lessons. When customers are eager to tell you what they want and are polite, sauntering through the restaurant at a leisurely pace and neglecting them doesn't inspire clients to believe you care about serving them. It should not take 10 minutes to be seen. It should not take 20 minutes for ONE beverage. It should not take 40 minutes for a simple entree to arrive, ESPECIALLY at a chain restaurant where the processes of EVERYTHING are supposed to be refined to an artform, as they are in MANY other locations. Our family will not return. read more

What a perfect dining experience, start to finish! My wife has severe food allergies, and our server, Katie, was exceptionally concerned, attentive and diligent about that, while remaining completely professional and cheerful throughout. The same with the manager on duty, Bethany, who came by several times to make sure we were properly taken care of. We eat out a lot, and rarely find the perfect preparation of every detail of drinks and food, and that was precisely the case here. Salmon done to perfection, scallops done perfectly as well (when I couldn't decide on the sauce, Katie brought both on the side, and both were delicious). The hostess station greeted and seated us promptly and cheerfully (and even volunteered to babysit my wife's cellphone, which was dying, and recharged it for her). Can't say enough good things about this particular Bonefish, although our expectations were high, having been to several other Bonefishes in other cities. Kudos all around! read more

The food is consistently good. The service is usually really good. Recently we were invited by e-mail to do a chef's table so me and my grandmother went and the food was wonderful. The waitress and the manager was very knowledgeable about the food and very friendly. I love the bang bang shrimp so I don't mind that they are putting it everywhere. My grandmother even tried Ahi Tuna for the first time and said she would get it now because she never expected to like it. The thing I was surprised to like so much was the steak with white truffle butter. It totally blew my taste buds away in amazement. Usually I only like my steak medium rare and not well done but the steak was so tender, juicy and flavor was so good. I know what I will get next time I am there. They made some very good additions to the menu. I am also very happy that they let customers in to try the new things because Usually I stick with the one thing I like because I am not sure if I would like some thing different or not but this visit let me expand my choices or favorite I would get from here. read more