WORST CUSTOMER SERVICE EVER!!! If I could give them 0 stars I would. Don't come to this location. The managers are very rude and disrespectful. The managers were taking to each other behind the cash register counter the entire time I was there and didn't even acknowledge me. The associates don't even know their own hours of operation. I placed some items on hold for my husband and the associates in front of the managers told me several times that they closed at 8:30pm but it turns out they closed at 8pm so my husband ended up not being able to purchase an important outfit he needed for the following day. The store was literally empty with 6 employees working so I don't understand why the poor customer service. I will just make the drive out to the Norco location from here on out. read more

Come here to try on and then buy on zappos . They are cheaper on zappos, have free shipping and better customer service . They don't give you boxes either when you buy a pair of boots here . Tried on a pair and was given the floor display (right foot and broken in) and then the matching left foot that was brand new and stiff . Came back the next day to get two matching boots (because I want to break both in myself) and was told the store didn't have anymore . Lame . read more

Worst Customer service from Olga. My husband bought a pair of boots and returned them and was verbally beat up by Olga. A thousand questions and dirty looks from her. Really???? That's how you treat your customers Olga??? You wore them and I can't return them. He wore them for 5 minutes and knew he did not like them so we returned them. That's it!!!! Good job Olga read more

Lengthy, yes... I charged an American Express credit card for the amount listed above @ $146.76. A representative from their company called me the very next day and told me that my order hadn't gone through because of her clerical error in typing my American Express credit card number. She called and confirmed with me that she ran it "successfully" after I resubmitted the credit card number to her over the phone. She had ensured me that the order was completed and that they would be shipping the items out. I had never received a confirmation charge e-mail like the one above, so I took in confidence her word that the order was placed. I ensured my son, who the boot order was for, that his order was made and that his boots were being shipped. After two weeks of waiting, and with my son continually asking about his boots for special events he had, he became anxious as his event dates neared. He called again on Saturday, February 24th, 2018 to speak to a customer service rep from Boot Barn to check on the status of the shipping. My son gave Boot Barn the last order number we received... and he gave ONCE AGAIN the same American Express credit card number that I ALREADY gave. They apologized and said that they would give us free 2-day shipping for the purchase because of the delay, and because he had expressed that he missed one event due to their delay and the second event was coming up and he was hoping to have the order by then. The customer service rep stated to him that the order was complete and once again, I did not receive a confirmation e-mail and he also took in confidence their word at the order being placed. It is now Wednesday the 28th of February and the order did not come in on the 2nd day. I called today to Boot Barn and asked them what was going on and I told them all of the information I provided here, and they said they were "Waiting on an approval from American Express" and still had not heard if American Express had approved the amount. By this point I about lost it because I know that at any time I could walk into any store with my American Express and be approved, $145.00 does not even dent the amount of my credit line. I feel terrible that my son has earned this money he was going to put in my hand after I charged it to the card. He was expecting a reward and to go to have fun at his events. I then told Boot Barn that I was going to call American Express and ask if they had ever attempted to run my American Express card for the order, she did not seem to care about my issue. American Express just confirmed to me that Boot Barn has NEVER attempted to run this card (after giving it 3 times). This upset me so much because here I am expecting at least basic customer service from their company at Boot Barn, but this has discouraged me to even use their business. I don't understand how many encounters I'd have to have with their customer service reps to get one simple task done. The fact that the customer service reps didn't even run my card after 3 attempts is very frustrating. I've never had this issue happen, and now my son isn't even able to enjoy his boots after a promise of 2 day delivery. On the 3rd day, i was to find out the card hasn't even charged. If I hadn't been calling, no one would have sent me any information and MOST LIKELY would have been left unserviced by their company. I fully plan to express about my experience with this company to as many people as I can so that they understand that this company is not accountable, even for basic ordering online and via telephone. I want to know from this company how they plan to satisfy and resolve this matter. It has already conflicted with our personal plans, and that is only one thing. I am unsure what their company representatives have done with my credit card number and I feel like I need to be checking my American Express card account any day now expecting fraud and misuse. If it wasn't used immediately for the sole purpose of ordering shoes, what are their reps doing with the credit card numbers they are taking down?? read more

The store manager is a jerk. Poor selection and the sales people aren't helpful or authentic.

Didn't carry what I was looking for, but the sales woman Michelle help me with looking for something that would fit what I needed and called every store to see if they had it. Really went out of her way to give good customer service. Debi the other salesperson helped us set up our email for customer rewards, thanks! read more

I spent the last week in search of a cowboy hat for my husbands trip to Texas. Four trips and two Boot Barns later, I finally found the perfect size and hat. The sales people here were super nice and helped me choose his hat. Their website is super misleading though- it made it seem like men only wore white straw or felt hats and women wore the brown straw hats. This boot barn isn't as large as the Norco one, but Norco probably gets a lot more customers. read more

Great staff! Super friendly and always there if you need them. Clothes are great and the boots are fairly priced. We love coming to this location to get everything we need. Plenty of parking and the store is kept clean and very organized. read more

I have literally never had such good customer service....ever in any type of establishment. The sales people are so knowledgable and so nice! I went in here with my boyfriend who hates to shop, we told them exactly what he needed and they we're on top of it. If we couldn't find the shoe in the color he wanted they offered to order it for him and call us when it was in. No attitude for having to do extra work. I honestly wish I needed more stuff from this store. read more

I have a question. Do you carry The Original Lee and Wranglers jeans. Also do you carry the short ankle shoe boot?. I just found your store. !!! read more

I moved here from Kansas due to the military a couple months ago and have been looking for a boot shop and I found my "one". Michelle and her team were beyond wonderful! Olga was kind and helpful with getting items and a gentleman (please forgive me I forgot his name) also asked if I needed help during my visit. I read the reviews and they could not be more wrong at least in my case. They all were attentive, stocked and so genuine with me. I have large, and I mean LARGE calves and Michelle was able to find me the boots of my dreams that could be stretched to my legs. Michelle stayed close by as I tried on numerous outfits in the dressing room and was always a call a way if I needed something. My total came out to over 200$ but I believe in the quality I purchased and the staff made it all the better! This store is about an hour away from my home but a tiny bit closer to my work - I will travel the distance for this team and products. I couldn't be happier, I don't know if ya'll actually see these or not but THANK YOU SO MUCH Michelle and staff! read more

I purchased a pair of Dan Post boots back in June (my own Fathers Day gift) and on Saturday night decided to go out. This was the 3rd or 4th time that i have worn this pair and when I was putting them on the pull tabs on my left boot broke. I was sad and disappointed to say the least. I called the next day and spoke to Michele the manager and she advised me to come on down and would take a look at them. She made my day! She advised me this is not a defect but she would let me replace them. They had the same pair of boots in stock and exchanged them with no questions ask. I have been purchasing boots for a while from Boot Barn and have never had an issue. The first and only time I have had an issue they took care of it with no questions or hassle. I didn't expect them to do that and was looking for options to repair them. I believe she went above and beyond and although i was a repeat customer, I am now a Raving Fan. Thank you guys! read more

Really bad customer service, didn't have was I was looking for. I tried several options but they were no help. I waited half an hour to get some assistance. I don't remember the ladies name, but she was pretty rude. We were trying to explore our options on hats, since they didn't carry what we were looking for, and they made it seem like we weren't going to buy anything or if we didn't have the money because it was too "expensive". Really bad customer service, I can't emphasize it that much. read more

I walked in and was extremely excited to look for a Gamblers Hat(a style of cowboy hat). A lady asked me if I needed help looking for a hat. I then told her I was looking for a Gamblers hat. She laughed at me and said there are our hats. I said well those aren't gambler hats do you have any and she responded with well what's so special about that hat? What does it do? And then she laughed and walked away. As a person that buys hats and boots often I swear I will not be buying or recommending anybody come to this boot barn. read more