Purchased a used Chevy Tahoe from this location and they didn't tell me there was over $25,000 worth of work that needed to be done on the vehicle and it wasn't passing emissions when it was sold to me. How can a dealership in Waukesha County get away with that? Waukesha County requires all vehicles to pass emissions if you are a resident... yet they can sell you a vehicle that doesn't pass emissions? That's so backwards! I spoke with the General Manager and he just didn't care to resolve or find a solution or even have an answer for the unethical business that is a total clown show that he's running. read more

UPDATE as of 7/16/2019: Well, I decided to give Boucher 1 more chance after my previous very poor experience with my 2017 GMC Sierra. I revised the review to 3 stars, after the dealership saw the review and took care of the issue shortly after. Only after the review came out did a resolution finally come about, however I will say that it was handled professionally and I had no complaints after. Fast forward to last week: I took my Sierra back in to Boucher, not only because they are less than 10 minutes from my house, but also because I decided I would give them another chance for a warranty issue that arose on my truck. I had been going to another dealership prior to this, driving 30 minutes away for any of my service needs. I regret to say that I am going to continue driving to another dealer as far away from Boucher as I possibly can and I can say with confidence that I will never buy a vehicle from them and will advise anyone that asks about them to do the same. My Sierra started experiencing the classic 8 speed transmission torque converter shudder at 35k miles, explained in TSB 18-NA-355which was recently released by GM for this EXACT issue that has been plaguing these 8 speed transmissions since 2016. I explained to the service advisor what was going on and they got the truck in the following day for inspection. I also had a recent open recall for the electronic brake control module that needed to be reprogrammed. I got a phone call stating that the service tech test drove the vehicle and stated it was tire related and recommended road force balancing and/or tire replacement. Mind you, my original issue with Boucher and the service manager stems back to these tires, when THEY road force balanced them and replaced them originally. The service bulletin states that any vehicle equipped with the 8 speed transmission that experiences shuddering is covered for this fix and GM no longer requires a picoscope test for TCC shudder verification. Not only would they not perform the new Mobil 1 Transmission fluid flush based off of the TSB I referenced to the service advisor, but they did not even fix the brake recall issue while the truck was in the shop! I found this out when the other dealer informed me that the recall was still open and had not been done. Strike 3. I picked the truck up, took it to a Holz dealership and had it back in my garage the same day. I gave the service writer a vague, but brief description of what was going on, because I wanted them to diagnose it. It was properly diagnosed by the tech there, the transmission fluid was flushed and replaced according to the referenced TSB on my copy of the service report, and the recall was complete. The truck is fixed, and I actually like the 8 speed now! This TSB is the real deal fix finally! Why couldn't it be that easy? Apparently I have to diagnose issues with my vehicle, since the Boucher team can't seem to figure out GM TSB's! Also, letting a vehicle leave with an open recall on the brake system is just absolutely awful practice and complete lack of care. I passed this information along via phone to another service writer at Boucher last week. No surprise, there has been no response. They are absolutely, by far the worst dealership in the state, and I am confident in that. read more

The free coffee was good, besides that id say they tried to pass off a dented car to me and pretend like i was getting a good deal, ha

Bought my dream - 2016 suburban three months ago.. financial crew did amazing job and got me approved even tho had issues with my credit. Salesman was friendly and knowledgeable. Car delivery was pretty good Car mechanical condition: - tire blew 5 miles down a road after the car delivery, thankfully dealership took care of it. - brakes weren't in good shape, car was still shaking while braking. Spent money on brakes first month. - 19000 miles later, my Caitlyn Jenner (tranny) blew in the middle of nowhere ( somewhere in Texas) Onstar towed Burban to the closest dealership and (drum roll) ... now Chevy shop wants about a fifth of a truck price to drop new tranny in. Oh yes.. you can be like "but didn't you have extended warranty and you canceled it? O_o" yes I did, cuz there are lots of cheaper and better ones offers out there on a market. Why would I pay an arm and a leg for 30k miles when I could've paid half for 120? Yup. Exactly! Moral of the story - NO USED TRUCKS from Chevy unless you got your ass covered for another 300k miles. Or you will stay (_|_) naked, like me now. read more

Been using this dealer for years. Service guys have always been great. Treat you like family! Oil change today, in & out as scheduled. Great shuttle service too!! read more

Great customer service. Came in for an oil change and had an amazing experience with Jason. He was very kind. Will recommend my friends to go their for service. read more

BAIT AND SWITCH!!!!!! Sold us a certified pre-owned vehicle where the ac compressor is blown and refuse to fix it. Not only that but, they pulled a bait and switch on the sticker price. The sticker price was 12995 and our contract was at 14793. Mis-stated our income on financial documents which in addition cost us more on the financing charges. IF YOU BUY A CAR HERE VERIFY ALL NUMBERS MATCH THEY ARE NOT TO BE TRUSTED!!!!!! read more

Broght in Car for Oil Change. Also was told there were several software updates for the car. All done and car washed in an hour. Great Job. read more

Fue Vang was awesome as always! Wouldn't have my Regal serviced anywhere else.

Great experience! Ken accommodated me within 24 hours of my call, was incredibly thorough with his explanation of the process, finished the vehicle when he said he would and had the car washed for me. When I arrived late to pick up the vehicle the Service Manager was still there, walked me over to the cashier and explained the outcome very thoroughly. Well done Service Team! read more

I've been through 8 car buying experiences personally and this was the best so far. Danielle Blake (sales) and Bill Carlson (sales manager) were both fantastic to work with. Zero pressure and tons of patience as I asked for a lot of information about all sorts of different vehicle and financing scenarios. They made sure I got exactly the vehicle I wanted (acquired it from an out-of-state dealership) and gave me all the info necessary to choose the right financing option. Car buying should always be like this. read more

There is only ONE reason I now go to Boucher Buick. Bob Jeffries. He is a true professional, who knows how to take care of customers. The Buick dealership is beautiful, and clearly reflects the Boucher way of doing business. Having Mr. Jeffries there is just a true testament in Boucher's commitment to excellence. read more

I was in the search for a used car, i wish i would have found the perfect one there and bought from these guys. everyone that i worked with was so friendly. I even felt like i became friends with one of the girls who went above and beyond to try and find me what i wanted. I will recommend this dealership to everyone I can, and never forget the way they made me feel. thank you tarah and tony read more

I have had my Buick for 2.5 years. I have been consistently impressed by Boucher. Whether it's the driver who take me home after dropping off my car, the individual who just washed my car or the service representative, they are all extraordinarily pleasant, helpful, courteous, professional and all around wonderful. Just when I thought i couldn't improve my impression of Boucher, Fue went above and beyond to exceed all my expectations. I have an enclave with high intensity headlights. At 68K miles both went out within days of each other. I originally requested to replace them with regular bulbs, as I was extremely concerned about the $600+ price tag for new headlights. I soon learned that wasn't possible as my car came originally equipt with the hi intensity lights. Fue said there might be after market parts, he would see what he could do. To my utter amazement he got Buick to pick up 2/3 of the cost even $18k out of warranty. I still don't know how he did it but I was so grateful to Fue. Thank you Fou, thank you Boucher ... you have a customer for life. read more