I highly recommend Poe's Plumbing & Backflow. From the moment I called, they were professional,…read moreresponsive, and incredibly easy to work with. They were able to come out to our house much sooner than I expected, which was greatly appreciated. The service was excellent from start to finish. They were knowledgeable, efficient, and took the time to explain everything clearly. It's hard to find a company that combines quick response times with such high-quality workmanship, but Poe's Plumbing & Backflow definitely delivered. If you're looking for a reliable plumbing company that provides outstanding customer service, don't hesitate to give them a call. We'll absolutely be using them again in the future!

Had some serious blockage pushing sewage back up into the house through the toilets and wherever it…read morecould get out. They came out on a night call, initially couldn't fix it. Another company I called couldn't fix it either. Roto rooter total rip off wanted $10k for hydrojetting. Poe came back out next day with some different tools and different size snakes and cleared the blockage. Didn't charge an arm and a leg. Owner helped out and was very nice. Locally owned. Still wonder what my toddler flushed

I hired Clifton Plumbing & Heating to replace a sewer ejector pump at my home. The original pump…read morehad worked for around twenty years; the new one failed within only several months. When I later learned what their first technician had done, I was shocked: he cut the factory electrical cord, spliced it into an extension cord, taped it, and left the connection in and then it rained, and it ruined the pump. In my view, no competent professional would consider that a safe or acceptable installation. When the pump failed, the owner refused to treat it as a workmanship issue. Instead of standing behind their work, he insisted on charging me again to fix what I believe was their own defective installation. When I questioned this, he became aggressive and insulting on the phone, even making rude remarks after I mentioned that I am disabled. That kind of attitude is the opposite of professional customer service. A responsible company would install the equipment correctly the first time and, if called back within a few months, would make things right--not bill the customer a second time and respond with hostility when asked to explain. Based on my experience, I cannot recommend this business. Besides after I explained what happened. He constantly writes me and sends me bills, even though I write him and told him what happened. He's relentless and does not stand behind his product his business or those who work for him. Save yourself a big headache.

When you have a water leak and you can't find it, you want someone responsive, empathetic, and…read moreproficient. My Flume kicked up an alert that I had a water leak, and sadly after much personal elimination, I realized it was between the house and the water meter. For most people, this would be a blessing, but for us, it meant around 300 ft of mains pipe that turned out was buried under the drive. I found the leak detection specialists who spent a few sessions narrowing down the root cause by eliminating all alternatives, and then set about pinpointing. Once done, they tapped Chase on the shoulder and he came up to sketch out the steps we needed to take. Shore up the anomalies at the meter then excavate the pipe, fix and backfill. I think we saw 2 or three of his crews and tbh they were all really nice people... My only frustration is my retro game tee was correctly spotted and in a weak moment I stupidly said I'd get chase one if he gets me sorted :-) .. Well he did and it arrives in a few days so I'll be texting you Chase ! I think we were in the top 2% on a scale of difficulty finding the leak as it was a small leak .22Gal/min, well buried and under Asphalt. Its not a quick thing to fix as we were technically without running water to the house for around 2 weeks ( I cannot articulate how painfully stressful it was or how little fun it was to manually turn on and off the mains to fill the toilets and sinks for the day ahead as a military maneuver with my wife and I). I hate spending money but with he level of professionalism from both the Leak detection crew and Clifton it eased my wallet pain and they just delivered at a level that reassured us we were in the right hands ! I dont think Clifton come cheap but they deliver and I have a goto plumber now !... thank you ...

Jeremiah came on Saturday to clear a backed-up sewage line in my 70-year-old house. Snaking was…read moreattempted but did not work. I was charged only for the weekend call but not for snaking. Jeremiah returned on Monday with Cedric and cleared the line using water jetting. The work was completed in 1.5 hours, including post-work cleaning. They did not have to but still honored Yelp coupon for water jetting, which resulted in significant savings. Cedric took time to show using an in-line camera the precarious state of the heavily corroded cast-iron piping, explain and price the options for the pipe repair/replacement, and patiently answer my questions. At no point there were any surprise or unfair charges. Throughout my eight years of owning the house in Monterey, After Hour Plumbing & Drain has always been and remains my first choice for planned and emergency plumbing services because of their professionalism, reasonable response time, courteous and quality service, and advanced technology.

Came right out to provide a quote the same day. Quote included two options and alot of helpful…read moreguidance on the tradeoffs between traditional tank water heater and tankless. That allowed me to quickly decide on sticking with traditional, which they installed the next day. The quote was about 10% higher than I thought was fair, but the work was done very well and not rushed. Reliable and high quality work.

Used them multiple times and had great experience each time. Everything explained and discussed…read moreprior to work being done.

This small business has given us the best service in our plumbing needs in Del Rey Oaks. Always…read moreon-time, professional and reasonably priced for the services rendered!

We highly recommend Rooter King plumbing…read more Alejandro, Janelli and their whole team were highly professional, efficient, on time and very courteous. They came out immediately ,after my call, evaluated and estimated the costs to repair our lateral line. The Rooter King team replaced our pipes within half day and cleaned up beautifully. They stayed on budget and were available for further questions and repair maintenance.

Did not go with your bid. Though, it was competitive and scheduling was easy. Will absolutely…read morecontinue to recommend your services and keep you at the forefront!

The entire crew, from Owner Tiffany, front office Frida & Maddie down to the entire field crew were…read morejust most personable and efficient. We had used other septic companies before we moved to Carmel and PSTS is head and shoulders above them all

I would like to thank Patty and all the people that helped from PSTS on working on our septic…read moresystem. Their prices were better than their competitors, they had good availability and came to the minute of their appointment time. The driver was courteous enough to phone before he arrived. His name was Victor and he was very polite, hard-working, and left the job site cleaner than it was.

The serviceman arrived promptly, which is always appreciated, but it went downhill from there very…read morequickly. Our washing machine was not draining fast enough to prevent spilling onto our floor, so we called to have it snaked. The serviceman then looked at out kitchen sink, which was not draining improperly, and said it was a mess and he could see standing water. He also told us that he could access a pipe just outside our laundry room, cut a hole and install a clean out juncture to prevent similar issues in the future. His estimate for this service, after several minutes outside in his truck was $2,200! When I refused, he told my husband that one service could not be done without the other. I said no again and told my husband to get another estimate. The service rep then came back with an estimate to simply snake the laundry and kitchen drains-- $492. Keep in mind, a few minutes earlier we were informed we needed both services. I again said no and at that point voiced my feeling uncomfortable with the entire process. We then got a referral from a trusted service person, and had a plumber in the house the same day who simply snaked the laundry drain, charging $250.00. This plumber checked his work by running water through the laundry drain. I have done several loads of laundry since then, and it works fine. We have no issues with the kitchen sink, where we regularly run a dishwasher. The other plumber told us it would be helpful to create a clean out valve on the exposed pipe that is outside, but there was no hurry to do so. We will not be calling the Mr. Rooter service again. I had to wonder if the service man thought we were loaded and raised the prices because of our upscale cars parked outside and remodeled kitchen with high end appliances and granite counters.

My review is mostly positive, albeit with a significant caveat that anyone reading this can decide…read morehow to interpret for themselves. Apparently a new family that owns the Mr Rooter franchise in Santa Cruz recently took over Mr Rooter in the Monterey area; they have excellent reviews in Santa Cruz (check them out), and the less-great reviews for the business in Monterey are based on prior ownership. Customer service was outstanding, some of the best I've ever experienced: they were extremely responsive, helpful, and friendly. The plumber who showed up was also great: capable, friendly, and patient. My caveat takes a little explaining: I have a fairly new tank water heater barely out of warranty (based on the installation date of the prior unit it replaced). The manufacturer offered a cost-free valve and pilot assembly replacement as a goodwill gesture. I got a quote from a different, highly regarded local plumbing business on the phone for the labor cost to install the new valve. I told Mr. Rooter that, and they said if I wanted a quote from them, I needed their plumber to do a no-obligation in-person estimate, which was fine with me. When the plumber showed up, he indicated there was actually a substantial charge for the estimate, as a credit to be applied to any work done. I decided to proceed. Further, the plumber recommended a full inspection and cleaning of the water heater, which more than doubled the cost of the work. After some discussion because I was shocked by the amount, I decided to proceed, which I think was a mistake. As best I can tell, the additional work literally involved just a couple minutes of shop vaccing a little build-up off the burner assembly; everything else the plumber did would have been part of replacing the valve and pilot assembly at less than half the price. Further, the plumber noticed the cold water shutoff valve for the water heater wasn't fully shutting off, which would have been an easy/quick/cheap replacement while he was onsite, but instead decided to quote me for a costly return visit to address that. Frankly, given what I paid for the whole job, I think this should have either been included in the job or offered at a very modest upcharge. (Separately, apparently the house water shutoff valve also needs replacement; that's appropriately a wholly separate job.) Given how much I liked everyone involved, it pains me a little to write these more negative parts of the review. And I've decided to still give a pretty strong overall rating, though anyone who reads this can decide how to weight the various parts of the review.