Update The free car wash with every oil change has been…read morediscontinued. The car wash is next door, but the 1500. a month plus in a wash fee was not in the future for the new owners. They bought all 5 locations , 3 in Tucson and 2 in California. I am hopeful the service quality will remain n

After having a really good oil change here and enjoying my experience, I went back to them when I…read morehad AC problems and paid three grand to have it fixed and was assured that everything would be fine and two months in it is broken again and they told me it would be $450 for one hose that wasn't part of the AC kit. If you're going to assure someone that their car will be fixed, you should replace all of the hoses in correlation with that. I most likely will not be back to this location specifically.

Ben going to them ever since we moved here! Its convenient and their thorough, can pretty much call…read morefor an appointment last minute. They can even drive you back to your house if needed!

Disappointing Service and Billing Practices…read more My family has spent thousands of dollars with this business, but our recent experience was the final straw. We were charged over $300 for an inspection related to an issue that had already been documented and discussed with staff in 2024. We had previously decided not to pursue the repair due to the cost, yet we were still charged for a diagnosis of a known problem. When we raised our concerns, the owner offered several explanations and only provided a partial credit, which we found unacceptable. Unfortunately, this wasn't an isolated incident. In the past, we were charged more after incorrect parts were ordered for a repair, and on another occasion a quoted price changed when we arrived to pick up the vehicle. Based on our experiences, we will not be returning and cannot recommend this business.

Came in for a broken stud on a wheel extender. They were unable to fix the problem so I wasn't…read morecharged. I was given other options for repair. I was pleasantly surprised with their honesty. I have been here before for other automotive repair reasons and I've always found this location to be honest, fair and reasonable.

Brake Masters should stick to whatever they do best and not have customers think they can diagnose…read moreand fix anything wrong with their vehicle. I received a call within an hour saying that they could not fix my engine but was promptly told to pay the expensive diagnostic fee and go elsewhere. This is totally wrong. I asked that they credit my card back and I also called their Corporate Office for a resolution. I was told that I would hear back within a couple days and now it's been five days. Needless to say I'll never trust them again.

To start, I cannot say enough about how well this business is to deal with. All of the people you…read morewill deal with Peter the owner, Melissa the office person and Mark one of the technicians are noting but super dealing with their respective roles. I have doing buiness with them for two and a half years, and several vehicles being serviced. They have performed the necessary work with top quality parts and services, and have also saved me a significant amount of money over what other auto repair business have quoted for the same repair issues. They have even on several occassions come to my home and picked up a vehicle rather than have me drive one with a potentially serious issue. They have also picked me up at home and driven me back. I highly recommend them for any auto repair issues that you may have

I called them this morning and asked about a tire fix for a slow leak and emissions testing; while…read morethey don't do emissions testing, if ever I have a problem I am confident they would be able to fix it! The staff were professional, efficient and knowledgeable. They told me to come in asap bc they had a window of opportunity to look at and repair my tire, and they kept their word;even showed me the culprit of my slow tire leak. I was so relieved and grateful; they are a great value and I will be back for any and all future repairs I may need. They check all my boxes! PS. They also recommended an emissions testing place that was impeccable as well!

Called last minute to get oil change Sean said to come in. Currently sitting in waiting room…read morewaiting for my car! Awesome very friendly and fast service!

Called the day prior to ask if I could make an appt for next day (Sat) for two new tires to replace…read moremine. Had two other new tires added a couple months ago. Verily easy to schedule on phone and went in next day. Greeted by Sean as I entered Sat- and just the nicest person to visit with as he got all set for me. My appt was at noon and although al the service itself was a tad delayed, it worked out well for me. I had a really nice waiting room with coffee choices and water available to get if wanted. TV in there but not on and truly all I need is phone to get things done. When appt was complete, I was already in lobby and Sean let me know only one tire guy there due to call outs and explained why it stretched a bit. It was fine, I understand and then as checking out, we chatted and spoke about the awesome rural places we both reside. He spoke of his family and way of life and that few minutes just made it so much more pleasant to get this necessity completed. I had seen great reviews on this BrakeMax - and when needed, it is where I will continue to go because of the service and value (same price as my rural places- which is great too!) I received. Thank you !

I have been to this location two times so far and I must say they were fantastic. The first time…read morewas for A/C service that wasn't working. They recharged it and checked for leaks. It has been working great ever since. The second was today and I had multiple things done. I had the oil changed, the tires rotated, the front differential serviced and the left front wheel bearing changed all in about three hours. they did a great job and it was worth every penny. I really appreciate all the work they did and now my Toyota Tacoma is purring again instead of growling like it was. Thank you guys so much.

Scheduled an appointment the night before, and they were prepped for me when I came in this…read moremorning. So friendly at the front desk and they filled up all my tires and checked even additional possible services my car may need so quickly. I was out of there within 45 minutes and they didn't even charge me since they said there was nothing they could fix! Will be coming back. Great people, great service

Carlos and the team is phenomenal! They go above and beyond my customer service expectations! You…read moreimmediately get greeted by the team and feel welcomed which is amazing. The team is very friendly and knowledgeable. I love bringing my vehicle here because I know they do great and honest work.

I went to a location a few months ago to get my spark plugs and oil change. When I picked up my car…read moreit sounded strange when it started. I went back two separate times to figure out what was wrong with my car, and they told me they do not do engine work, and I ended up going to the dealership. I was told the wrong oil; oil filter and spark plugs were put in my car. This resulted in me not having my car for almost two weeks and cost me over $2200 in repairs and other costs. Do not go here, I tried several times reaching out to get my car looked at before going to the dealership and even playing several videos on my phone with how my car sounded and they still refused to look over my car. If I could give this place zero stars I absolutely would.

Great Service! I've been very happy with the service I've…read morereceived here. The work is excellent, and I appreciate how knowledgeable the staff is and how they take the time to explain what's wrong with my car and what they've done to fix it. They're fast, reliable, and actually friendly, which makes a big difference when you're trusting someone with your vehicle.

The extent of my knowledge of automotive repair is how to check fluids, change my oil or a tire…read more Beyond that, I turn to Friendly. Over the last 7 years I have tried a number of local & national chain repair shops, but once I tried Friendly, I stopped looking. If the name of your business boldly implies how you treat your customers, you best do it & they do! Their quotes are fair, yet comprehensive, their attitude is (you guessed it) friendly and their work is prompt and well done. What more could you ask for? This year on Yelp I want to find all the good businesses in the area and highlight them and Friendly Automotive is one of the first that came to mind. Find them off of Ina Road, not too far from I-10. They're tucked into a hodge podge of small businesses. In business for 25 years in Arizona and take care of all makes & models of cars. Don't you wish all businesses were named for how they treat their clients? Life would be so easy. TLDR: Honest, friendly, stress free auto repair at fair price. Family yowned for 25 years.