Darius was amazing! Great at customer service and listening to the customer. Would highly recommend

I personally had a horrible experience with this location. They charged me 714.00 and I still had to have my car towed to get repaired. This shop had terrible communication, correction NO communication with me. I had to call multiple times to get status on my vehicle. Once I waited 18 minutes the phone and still had to call back. I would NOT recommend this business read more

I usually don't have a problem with getting things done at this location, but their turn over rate is high, so the quality/work/time ratio isn't always worth it. read more

Called to schedule an alignment. Scheduled me for Tuesday at 5 PM, which would be the last available appointment. I was told. Got there at five. They told me that I was scheduled for 3 PM and they couldn't see me until next Thursday. Top-notch customer service guys you should be proud of your great service. You have lost several customers today because of this read more

I've been here three times, first was to get my brakes changed. They never stopped squeaking after getting the new brakes. I paid an additional $100 to have the rotors resurfaced, for the problem not to be resolved at all. So I got "premium brakes" so have the most annoying brakes I've ever had, the employee didn't care and said "yep sometimes brakes just squeak even if they're new" I've been getting vehicles serviced for 15 years and never in my life heard that or had this issue. The people who work here are SO rude and don't care at all. I went back to check the brakes squeaking and another tire issue I was having, had an apt at 9, I was there at 8:50, they didn't even bring my car in after an HOUR AND A HALF LATER! I finally just said screw it and I'll go somewhere else. When I asked for my keys back, no apology or explanation for the ridiculous wait or anything. I will never be back here or any other location of the business. read more

So not only did the guy do a bleed on my brakes without my permission then he said the master cylinder was going out and told him he was wrong. Well low and behold he was wrong. Next time don't have an attitude and listen to the woman who works on cars. Stop scamming people. I told you so stupid. read more

I dropped my car off to get brakes done. They called me back and not only did they say I needed new brakes but was told I needed new rotors, and new calipers. They quoted me at $1200. I asked for an explanation on how they determined that I would need all these new things and it just did not add up. They told me since the caliper was painted, the heat is messing with the piston causing it to stick....Luckily for me, I grew up wrenching on cars, so I told them I would just do it myself. I told myself, when I did my brakes if they were correct I would give Brakes Plus a 5 star rating but if I couldn't find anything wrong I would rate them bad. So here I am, the car only needed new brakes. It did not need new calipers nor did it need a new rotor. To me this is a dishonest business trying to take people that don't know about vehicles to the cleaners. After parts I spent about $50 dollars and two hours of my time. If you take your vehicle here, make sure you do your due diligence and maybe get a second opinion on what they say they need to do. They seriously tried to be slick and get me. read more

The slowest place ive been have an appointment and it benn 3 and 1 half hours, car has been on the lift for 30 minutes and has not been touched. Disappointing to say the least. read more

Recently had my front brakes replaced on my 2020 Jeep Wrangler with their "Premium" brake pads and after a month of driving with them they are squeaking when coming to a stop. The break pads that come from factory are definitely better quality! I can definitely feel the difference in breaking distance and quality of the pads. Not sure I would consider these to be worth the value you pay for. The service was great but like I said the quality of the parts do not match factory. read more

Called to check on my vehicle that they were servicing and talked to Chris on the phone, was told he was going to check on my car. Proceeded to put me on hold for 15 minutes and then asked what vehicle I was calling about. I repeated the details and then asked why such a long hold? He came back at me being very short and basically saying "look I'm trying to get you the info you need" (then what have you been doing for the last 15 minutes and why do you need the vehicle info again). When he picked the phone back up I asked for a manager to which he told me he was one, then again put me on hold after I asked for a corporate number. The next person that picked up was Denice asking what I was calling about. I explained the situation and that I wanted the corporate number to alert them of the rude behavior. He explained they were short staffed and refused to provide the corporate contact information. He said they could deal with the issue within the store. There was no apology from them or any semblance of any responsibility. I have worked closely with brakes plus before at a previous job and never had a complaint but this location was very rude. When I cam to pick up my vehicle they acted like nothing had happened. Just disappointed in my visit, hopefully the repair is much better than their customer service. read more

We had to get our wiper fluid siphoned out due to adding soup and a fuse replaced. They took us in just before closing and took care of both in less than 40 minutes and guess what? NO CHARGE! There are good businesses still out there! We will take our cars back to them! read more

This place is a scam of a business, took my daughters car to get an alignment and they came back with an estimate of $1,000 for tie rods and a wheel bearing. Turns out the tie rods and the wheel bearing were just fine. The wheel bearing was brand new I had just gotten replaced. Save yourselves the headache and don't take your vehicles there. I'm glad their scam didn't work on me. Took my car to 303 alignment and took care of me just right. read more

Getting just my oil changed I was given a $1717.83 quote for replacing shocks and struts on my 2019 Toyota 4Runner (when only one shock was leaking). I passed on the service to figure out exactly what needs to be done. It's questionable to me if the struts need to be replaced but after reviewing the quote, Brakes Plus was overcharging on cheap Monroe shocks and struts by over $1,000. I looked up the exact part numbers in the Brakes Plus quote with several sources online and was "shocked". A reasonable parts markup is customary of course but the Brakes Plus quote was way over the top, especially for cheap parts. I just ordered much superior aftermarket Fox shocks for $322.08. The cheap Monroe shocks from Brakes Plus would have been $473.44. The cheap Monroe struts were marked up $428.09 each. Total rip-off on parts at Brakes Plus would have been around $1,007.54. In fairness, the labor estimates were reasonable. Buyer beware! read more

Christopher on tower road really made my day. I was 90 minutes late to my appointment for an a/c recharge and one of the employees told me I have to reschedule. I walked out and one of the employees Christopher really liked my car and I explained what happened regarding my late appointment. He told me to give him a second and when he came back he told me I can leave the car with him. I really appreciated this because this summer heat has really been scorching. read more

Brakes Plus - Brakes plus - Auto Repair Near Me - Aurora, Colorado

Brought my car into Brakes Plus on Tower Road. Cleaned up my brakes and checked my air conditioner that was running hot. Power went out in the store. These guys worked through it and didn't even charge me for the work. Great attitudes and great mechanics! Go to Brakes Plus on Tower Road and you will not be disappointed. Amazing job and I will go back! read more

Had an appointment at 10am my car wasn't touched until 11:30 am I left got a phone call at 1pm they were starting on my brakes and it would only take a couple hours (FOR REAR BRAKES) came at 4pm car still not done and they said it'll be another 40 minutes as they put another cars alignment priority over mines and it ran longer than expected. Was finally done @4:46pm. read more

They have mechanics working there, not technicians. The difference between the two is a technician knows how to diagnose a car problem versus a mechanic knows how to just put on parts. read more

Staff is useless and lie about their time estimates. On top of that, they quoted me at $1700 for an issue that wasn't there. I took it to a smaller shop and they fixed it for $80. Don't go here unless you want to pay for repairs you don't need. read more

The staffing was nice but it took them about an hour to even start on my car. My appointment was for 10 am, I arrived at 9:45 am and it wasn't until 10:40 AFTER I asked them what's going on with my car and why it was still parked where I left it because I was going to be late for work that the receptionist when in and checked and then finally came for my car, just to get the job done in less than 15mins (mind you when I called prior to my appointment to see how long the alignment would take they said 1hr - 1h30). So i don't even know if they actually did the job. read more

I am extremely dissatisfied with your service, which I find both terrible and seemingly biased. I was charged $300 for what seems to be nothing, and despite being informed that the issue was resolved, it remains unresolved. read more

I used to love this location, I don't know how if management changed or what happened but is not the same anymore, the guys at the front desk act like they don't care about the customers. Had an appointment and 1 hour and 40 minutes later they haven't even started working on my vehicle, when I asked why they said it was because they other vehicles if that was the case what's the point of appointments! The way they handled this situation was so unprofessional, not even an apology was offered, it seem like they didn't care about my time being wasted. read more

I am mixed on this review. I have been here twice in the last month. The first time they did an alignment on my car. I dropped it off, walked over to a local restaurant for lunch, and it was ready when I was done (within an hour). It was really good. Right now I am sitting in the waiting area. I brought it back to have the alignment looked at again. After a long road trip it was pulling again. It was still under warranty, so I thought I would have it checked again. I made an appointment and showed up at the designated time. Again, I dropped it off and walked over to the same restaurant for a bite to eat. I returned an hour later and saw my car in the same spot. I was told it would be the next car in. I commented that I thought since I made an appointment I would be ahead of walk ins. I received an under-the-breath apology. Still waiting on my car (40 mins) later and I am feeling annoyed. Also, the WiFi password doesn't work. read more

Manuel is the best he solved my issue asap and was very helpful and kind iam a single woman and he took care of my problem thanks again Manuel! read more

I took car over there to get my Thermostat changes and they tried changing me 350 dollars to get it fixed. OUTRAGEOUS!! I fixed it myself, took 15 minutes and costed about 13 dollars. read more

Made me leave my car and pay for an uber only to call me at the end of the day to tell me they wont be able to get it done.

Rudest customer service ever. Ahmed was terrible. Did not get me in at time of appointment and was not willing to check my tires upon request. The waiting room is miserable- no beverages and super cold, no seating. Get better people. read more

Do not trust this location. I went in for new brakes, knowing that I definitely rode them past their limit. When I got the quote, I bout lost it with what they were quoting. They recommended 4 new rotors, and a caliper and quoted almost $1000. Knowing that I was afraid to drive my car with the brakes as they were, they used fear to try and force me into doing the repair with them before moving my car again. Thankfully, my brother recommended I call around to see what other pricing I could find. Not only did I find everywhere around DRASTICALLY cheaper, they all advised that it didn't make sense that I would need all new rotors and a caliper given the car and time between symptoms presenting and when I took it in. Ended up asking our in-house mechanic at work if he knew how to replace the stuff and he said of course and did it for me. Not only did I absolutely not need the caliper (none the things Brakes Plus said about the caliper were able to be replicated), but I also only needed 1 rotor. Had they been honest with me and quoted appropriately, I wouldn't have hesitated to get it done there, but to falsify testing and results in order to rack up a bill just because I don't know anything about brakes? That's a pretty terrible business practice. How about you stick to upwelling quality of products, not just making things look bad on paper to scare someone into buying something because you lack any true selling or business skill. Upon speaking to other coworkers, everyone had the same thing to say about brakes plus, if you want to get shafted on everything, go to them, if not, find a reputable local mechanic and don't trust the big name just because they are a chain read more

Brakes Plus - Auto Repair Near Me - Aurora, Colorado

Will end up costing me more money by having broken parts that did not exist before car was dropped off. Mark was the best and was willing to help before, but he is gone. read more

I have used brakes plus many times for different vehicles over the years.. Always good and responsive. Had Associate take my car in July 11, 2022, after trying a previous day. She insisted they put my name on the invoice, tie rods, A/C service, Alignment. Said would be a couple hours. Was ALL DAY. She had to sit and wait, could have done something else. No one got out for less than $600 all day. When done they refused to put invoice in my name, then manager was obnoxious to my associate about the request as his new employee (2 months on job) didn't know, and she needs to leave, or is not welcome (to that effect!). Unbelievable. She refused to return for A/C leak detection because of their hostility. They did take my payment card over the phone. Nice. read more

had an appointment at 8am an hour later at 9 my vehicle was still waiting to be pulled in for inspection worst service

These guys are great. Got my brakes done, rotors and sway bars. Took care of my car just right and even picked me up when it was done. Vibun is the best! Very friendly and kind! read more

Stay away from this place if you're looking for fleet service. They had some "policy" that a representative from our company had to sign the work order so they could send it in for payment and then we could come back LATER to pick up our vehicle. Like I have an abundance of people hanging around and can just send someone up there just to SIGN A DOCUMENT. Give me a break! read more

I took my jeep here because it was overheating.They did the radiator test and said nothing was wrong with it. It still was overheating. I took my jeep to the Autotech and Tune they fixed it. Brakes Plus on Tower Road is BS. Dont go there. read more

This place makes Wal-Mart's customer service look like Disneyland!! Discount Tires reported that the alignment on our front wheels were off, so we decided to visit this place because it was in a convenient location. Eventually, had to make three visits here for them to finally try to make us purchase $900 worth of services that was deemed unnecessary by Stan's Alignment! The first time we visited this place, they said they were closing, so we should return anytime Monday morning, "appointment unnecessary." Went at 9:00am Monday, was basically told to pound sand, unless we had a six hour window, so we made an appointment for Tuesday morning. When we arrived Tuesday morning for the $58 alignment, we were told that they would not do our alignment unless we purchased an invoice of services they said was required ($900)! Overall, they were quite belittling and rude from all the visits. Lesson learned, would like to refer business elsewhere! Paid $68 for all four alignments, received great service and longtime customer! Dear, this franchise and corporation, you suck! read more

Promised me a ride home so they could keep the vehicle. Specified the importance of an appointment and that they would be prepared. I cleared that day, was on time for my appointment. After relying on their promises, they blew off the agreement to take me home and didn't care at all. The appointment and their promises meant nothing and they were completely cavalier not caring if I gave them the work or not. They could not do and did not care about doing what they promised. I will NEVER use Brakes Plus again for anything. read more

They are always super caring and have Your best interest at heart! And the manger Rick is always very helpful very recommended place read more

Thank you so much for the great service! Jamie was such a great help and gave me a ride back to work! I will definitely be back with any other problems my old Subaru gives me. read more

If I could choose less than 1 star, I would. I took my vehicle in for an alignment. Instead they decided to loosen up several bolts on my vehicle. Those bolts caused over $1,000 worth of damage. When I ask them to cover the cost of repairs they declined and asked me never to return to their stores. Who would have thought that an alignment would cost so much money? The best part was that some of the bolts that they had removed were installed with Loctite, which means they will not back out. In addition one of the bolts has never been messed with since the vehicle was assembled. read more

I will never be coming back here. I had an appointment at 1 o clock to have 2 studs being put on my car. I didn't end up leaving till 4 that day. I asked many times if it was done and I could see it just sitting there with no one around. Finally the last time I asked, the guy mentioned oh yeah he's finishing up and then I saw the tech go back and finish it. When the tech pulled my car out , he reved it and stepped on it and I knew it was my car since I have a loud exhaust. I'm disappointed in the lack of respect for my personal belongings right In front of me. Also for making an appointment for a certain time for something that shouldn't take more than 3 hours. read more

AWFUL!! No urgency, sense of customer service, and making an appointment means nothing. Had a Saturday 9am appointment scheduled and dropped my car off right on time. the rep up front assured me we would be taken care of. Came back 1 hour and 45 minutes later to find my car still sitting in the SAME spot I parked it earlier in the day. My husband commented that they didn't touch it yet but since I've been a faithful Brakes Plus customer for years I told him there was no way as I've never had issues with the speed of their service. When I checked in with the rep that helped us earlier my husband had called it: they haven't even touched it. I reminded the gentleman I made an appointment. He went to the back (mind you NO ONE WAS WORKING. they were all crowded around a work table TALKING) then came out to tell me I was next. I took my keys and told him I'm going elseware. He didn't bat an eye. If they can't get the simple steps of prompt & reliable customer service down-imagine what they'll do to your car. Never again. read more