Allen is amazing! I started by calling and asking a few questions about AC issues and Allen was really patient, understanding and was willing to show and explain exactly everything he did. He has a good crew too, you can trust all of them! I'd recommend everyone go here and I will be referring more friends and family. read more

I showed up at 7:00 at Walmart Auto for an oil change. Gave my keys 1 1/2 hour later I get a call. Auto guy tells me they couldn't get the part off to drain. So nothing was done. I went to BRAKESPLUS in AVONDALE. What a difference. Greeted by Hector (Mgr) with a hello and a smile. I told him my morning and why I wasn't too happy. Hector was so nice he said he will do best to get me first appt. Hector thought for another day but he was able to move thing and fit me in. Thank you to Pierre, Jason and the other Manager for your fantastic customer service. Why go anywhere else!!. You guys ROCK!! Hector, you went above and beyond. I truely appreciate you and your team for making this a VERY positive experience. See you 100,220 miles. read more

So grateful for Brakes Plus! Have been going here since I got my first car, and they always take care of my problems without costing an arm & a leg. Hector is always so kind & takes care of my needs either the same day or the next! So easy & a fast process, I don't think I've ever had to wait longer than 1-2 hours for my vehicle to be done Allen is also such a kind guy & is always in a great mood!! 10/10 read more

Great customer service! Quick and efficient. Affordable and setting up the appointment was super easy.

My husband brought his car in because some hoses came lose/went out. They told him that they would have it back to him by 10am the same day and his car is still at the shop. Their lack of communication and inability to be transparent has been frustrating. Thankfully we have a second car, but that leaves me without a car (which was needed because my daughter had an allergic reaction while my husband was at work and I had to figure out how to get her to urgent care). Needless to say, we won't be going back. read more

I had a check engine light on and needed help. They do so much more than brakes and oil changes. Jarrod was awesome at providing the help we needed. Brakes Plus diagnosed my vehicle, explained everything thoroughly, and completed the repair. Work was quality and affordable. I truly appreciated how helpful the team at Brakes Plus was. I won't take my vehicles anywhere else. read more

Great customer service. Will be coming back when I need my oil changed again.

2020 j need new brakes came back here just a few days ago.nothing has changed good customer service got my front and my back brakes done. Thank you guys for always taking care of the community read more

Took my car in for a full set of brakes at 10 am and it was ready by 1:30pm! Fast one day service! Kati as will be taking car of my car from now on! Less expensive than other area locals! read more

Jason hooked me up! Super informative, professional and went above and beyond for me! We will be taking all our cars here for work! Totally trust and recommend! read more

Best customer service I've ever experience at a vehicle related service provider! My first visit there (and defiantly not my last) I made an oil change appointment for a very busy Saturday morning. They got my car in right on time and gave me an estimated time of how long it was going to take. I decided to just stay there and wait for it to be finished. As I was sitting there they worked with a lot of customers on various things, and at least 2-3 times they actually turned customers away because they told them that they would save more money if they got it done through their car's dealer. That really surprised me and made me realize how genuine this company/location is. When it came close to the estimated completion time, they continued to check on me a let me know how much longer it was going to be until finished. When they let me know it was completed, I went to pay the bill and the Manager Alan decided that I waited too long and that he was going to take care of the bill for me. I couldn't believe that! What car place ever does that!? I wasn't expecting any special treatment at all, since the job was complete maybe 10 minutes after they quoted, no big deal in an extra 10 minutes, but to them it was a big deal! This is defiantly my go to place for any car related from now on. Very friendly, outgoing, genuine staff. Keep it up! read more

Brakes plus is the best! Ask for Hector. We had just moved to the area and needed the front brakes replaced on my Armada. It's a big, heavy car so I was prepared to spend a lot but their prices were great! Also got my oil changed and they pointed out that my alignment is off, as evidenced by my front right tire being bald (all 4 are Pirelli's $$$ from only a year ago!) So Hector referred me to Discount Tires to replace the one and return for alignment. Great service, great prices, great all around! Thanks again, Hector! Dave and Lindsey Blake read more

My car broke down by the gas station and this mechanic shop was the closest one I took it in and they gived me a bill of 4000 dollars I did my own research and I can buy the same parts they are asking for for 540 dollars instead of 1200 dollars from what they are asking for they were rude when I called them the worker gived me a big sigh and when I told them to call me back to get my car back my phone only ringed for 1 second they are disrespectful and if you don't know anything about mechanic they will screw you over read more

I chose this location because they had good reviews, I'm happy to say that they lived up to their reputation. They did a great job with my SUV. I knew I needed brakes so I was expecting the worst when they brought my estimate. They had good news, they told me that only the front brakes were bad. I would not have known either way, so I really appreciated their honesty. I had not been here before but I will definitely be back. read more

I want to say what an amazing team Allen and the guys are!! We went in for my daughters brake replacement, just inquired about my dads a/c and to top it all off my alternator gave out in the parking lot of Taco Bell and they were able to accommodate all 3 cars! Thank you guys for being super awesome read more

Don't visit this location if you value your time. I called and made an appointment yesterday. I was told that it would take 1-1.5 hours to diagnose the issue and receive a quote. I brought my vehicle in at the appointed time today and had to repeat the issue and my name/phone number to get everything in the system, because they had NO record of my info or appointment. I asked if it now was going to take longer because the appointment got lost or whatever the problem was on their end and was told no, they just needed to wait for a lift to open and they would look at it. After waiting 1.75 hours, I asked how much longer and was told they hadn't even put it on the lift yet. No apology for losing the appointment, no apology or estimate of time for not having it on the lift yet. No thanks, I'll take my business to a company that knows how to input someone's name and phone number into a computer system prior to trusting them with repairing my vehicle. They don't deserve even one star. read more

great customer service first time coming in, i came in w my brake going really bad , explained good service would recommend coming back to this place. good price read more

Great friendly service. Could have replaced all brakes because I had several problems but fixed just what we needed done to get on with our. Vacation read more

If you are looking for an auto repair shop that is: 1. Friendly 2. Honest 3. Fair Then come see Jeff, Allen, Steve and the gang at this Avondale Brakes Plus! I just had my Kia Soul in for an oil change and needed to have my shocks and struts replaced. Not only were they able to work with me on the BEST possible discount available for a rather expensive service but even gave me a ride home so I didn't have to wait. In fact, every time I have taken my vehicles to them, I have been met by friendly staff and a great service experience. read more

My truck was in need of brakes and alignment. Chose Brakes plus from all the great reviews. Hector Reyes was great to work with. Very informative, honest and friendly. I will be coming back with my other vehicles and refer family and friends. Thank you Hector and crew! read more

The Brakes Plus team is absolutely amazing. As a transplant to AZ I struggled finding a car repair shop that is trustworthy and fair until I started to come to Allen's shop. The guys are always delighted to help, very informative and honest when communicating the problems and solutions. They completely rebuilt my AC system, replaced my radiator and have replaced various parts on my older rusty Ford Taurus. I have had no issues with any of these since. I would recommend this specific shop to anyone who is looking for a positive experience with mechanics they can trust. read more

2008 PT Cruiser + 2004 Toyota Tundra Allen was awesome, helpful, and bent over backwards to help with my vehicles. Him and the staff went above and beyond. Great service! Great work! - They'll shuttle you home if need be. I will definitely be returning. Nice to have a shop you can trust and a manager that is involved in all aspects. read more

I think I've already written at least one other glowing review for Brakes Plus Avondale, but I just had another super positive experience with them so I feel like I want to say it again... these guys are the BEST!! I have been a customer for the last several years and have never, not once, had anything less than stellar customer service. Their pricing is fair, they communicate clearly, they are very thorough and knowledgeable, super professional, always exceptionally courteous, I am just so pleased to have a reliable team of auto-mechanics to turn to when needed. This location is really managed well, I feel that they go out of their way to accommodate the needs of their customers, often going above and beyond. I am always quick to refer friends to them because I know they'll be treated well (and they always are!). Thank you, Brakes Plus Avondale, for being SO great! read more

Everyone that I interacted with was very knowledgeable and personable. They didn't try to scare me into getting services done. They went above and beyond to look into all of my concerns regarding my vehicle. read more

I just had one of the most awesome customer service experiences. Jeff Glore was so helpful, courteous, and made me feel like I was a friend and not just a customer. The service here is top notch, and you'll not be disappointed at all! read more

Great place with a great crew. I have been to Brakes Plus twice in the last month. First for a simple oil change, which went off without a hitch, in and out in a flash. Next was today when I asked them to install the new rotors and brake pads I had purchased. Got the car in right away, did a top notch job on the installation. Let me know what to expect and what to do if I had any problems at all. Allan, up front at the desk, treated all of his customers (I was there for a bit over an hour and saw him work) with good humor, honest analysis of their problems and a fair price for the repairs that were necessary. The world would be better if there were more like him in the business world. Anyway, I walked away happy and with new rotors and brakes on my little roadster. Would urge anyone in need of Brakes or service to visit THIS Brakes Plus. read more

Great job. Helped me out and got my car fixed. Friendly people and good work I appreciate it

Thanks for such an amazing experience guys. My first time there but mos def not my last. Jeff- thanks for all your attention to detail. See you guys soon. read more

I just want to say thank you to the staff in this location for always taking care of my 2 vehicles. Today I came in for my Honda civic, hector went above and beyond making sure everything was good to go and even gave me some pointers. They always offer a ton of coupons to help you budget. I'm overall impressed by the quality and dedication they give to their customers. Thanks to hector im able to have some AC. Not to mention, Allen the manager always came by to update me on my car and keeping me posted on how long it will be. I will coming again shortly for my next oil change. read more

I walked in to ask about car alignment and Jeff was able to get it done that same day. He explained some issues with my tires and gave me some recommendations. Everyone was so helpful and i will definitely be back. read more

Super helpful! They really took the time to sit there and explain to me what was going on with my car (I already knew partially but not so much in terms) and they were honestly the best customer service I have ever gotten. Seriously, I love this place read more

It was my first time taking my vehicle there, my expierience was great! Everyone was nice and they provided great customer service ! I'm very pleased and I am going to take my service there now ! I can trust these guys with my car ! I had an air conditioning issue and they told me exactly what needed to be done at the same time they will ask you what it needs before repairing and they also let you know the price . I would recommend this place to anyone !! read more

Mechanics You Can Trust. I have only positive praise for Brakes Plus. They take care of all of our cars from brakes, steering, alignments, timing belts, vacuum leaks, a/c, shocks and struts. Beakes Plus keeps their customers informed as to the status of the work being done on their vehicles and will never leave you inconvenienced for transportation. The staff at Brakes Plus are friendly, professional, and knowledgable. They answer all of your questions and even provide options for what to do with repair or replacement issues. I have never question their honesty and integrity, and that is not easy to say for businesses these days. I would recommend this Brakes Plus to anyone in need of maintenance or repair on a vehicle. It's a reassuring feeling finding mechanics you can trust. read more

Ok so i needed an alignment, tried this place. One guy entered my appointment in the computer, the other guy lost it, made the whole thing seem like it was my fault, then they hurried through the procedure to make it up to me... not cool. Lack of customer service, lack of respect for private property, wow, I guess since they did get the job done, i will squeeeeeze 2 stars, but it is not worth your time, if you can, please find some other place Have fun read more

I was so happy to learn that some companies understand the value of good customer service and how caring about the customer experience will lead to long term customers! I went to Brakes Plus for my last oil change b/c they were close to my house. I was happy to discover that they know what they're talking about, don't try to talk you into anything you don't honestly need, and do their best to get you the best deal cost-wise they can! As I sat there waiting for my oil change/tire rotation I noticed that most of the people coming in were return customers from the sounds of it (not something you see everywhere) which told me people liked and trusted this place when they had options of where to go. Well I went back for my 2nd oil change today at Brakes Plus and was even more impressed! I had an 8am appointment for my oil change and a 9am Allergist appt around the corner. They put a rush on my oil change to try to get me out before my Dr. appt even though I said I'd gladly walk the few blocks. When the oil filter they needed hadn't arrived in time they handed me the keys to their Brakes Plus car and told me to take that to my Dr. appt and they'd have my car ready when I got back. . . and they DID! I work in customer service and have been totally disheartened with how most companies nowadays don't seem to care AT ALL for customer service. Brakes Plus is a great place who does good service and has fun, friendly employees. . . but on top of that they REALLY CARE about keeping you as a customer! I've already made my sister switch to getting her oil changed here too! :) read more

When I called to make an appointment I spoke with Mark who was more than helpful. Quoted me great prices for my brakes and oil change. Even offered coupons! Which was great because I was on a tight budget. I came in the next day, everyone was very friendly, great customer service! It was a little more than I expected to pay but only $30 more. Very clean Lobby with direct TV, and free WiFi. I would definitely recommend this place read more

Brakes Plus - Front lobby - Auto Repair Near Me - Avondale, Arizona

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Mark, Mike and Tipp rock. Honest, and friendly with great customer service. This place is busy so if you are expecting a "Jiffy Lube" fast oil change it ain't gonna happen. Drop car off! I grew up in a repair shop and have been a service advisor and was very happy to find a place to trust. They have done simple oil changes to replacing an engine for me. Super happy. read more

I have been taking my vehicle to Brakes Plus for 9 years, since moving here to Arizona, and within that 9 years I have never been disappointed. As soon as you enter the door, you are welcomed immediately by staff and management. Their attentiveness with the customers needs is admirable, and predisposition of honesty and quality of work serves with great integrity. Thank you so much, Mr. Allen Stoner. You have a great team. read more

I have always received the best service from this company, including today. Without my asking, Jeff, the service person looked up my account (on paper because their computer system had been upgraded), and found that my radiator had been replaced relatively recently. He got me a $200+ discount! These people have been consistently caring...and Jeff raised even their "normal" high quality service to new heights! Don S read more

I'm proud to be a return customer of this particular branch. Jeff has become a part of our family and it's always a pleasure to see a familiar face. The team here works quickly to service your vehicle, that's always a plus when possible. Jeff and the staff here at brakes plus, provide a great service to the community. You can relax while your vehicle is being serviced and they'll even offer you a beverage! Thanks for all your help at this convenient location, it's appreciated. read more