"Let me start by saying that this is the second time I've brought one of my vehicles to this business, and I can confidently say that I'll continue to be a loyal customer. These guys exemplify what every business should strive for: taking care of the customer and being honest, even when it doesn't directly benefit them.
During my previous visit, I brought in my car for new brake pads, and to my surprise, they were honest and advised me to wait. They explained that the noise I was hearing was due to the quality of my current brake pads, not their condition. This level of honesty and integrity made a lasting impression.
Recently, I visited a dealership where they insisted I needed a brake fluid exchange for my SUV, quoting a price of nearly $200. However, when I called Brakes Plus, they offered the same service for only $80. Additionally, the dealership claimed I needed an engine filter for around $70, while Brakes Plus charged just $30. It was clear that Brakes Plus not only provided affordable options but also offered transparency.
Today, when I took my car in for service, they once again demonstrated their honesty. They assessed the car and informed me that there was no immediate need for servicing at this time. I cannot express how grateful I am for their integrity. We were so satisfied with their exceptional service that I happily treated the staff to lunch as a token of appreciation.
Furthermore, I brought in another car on the same day, and they efficiently completed the service while generously providing me with a $20 off coupon. I want to extend my heartfelt thanks to the entire team for everything they've done.
To anyone seeking a trustworthy and customer-oriented business, I highly recommend Brakes Plus. They have earned my trust, and I'll continue to choose them for all my automotive needs. Thank you once again!" read more