I had my Nissan serviced this past weekend after sustaining some damage to my oil pan and I couldn't be happier with the service I was provided. Hamzah was professional, prompt, and knowledgeable throughout the entire time my vehicle was in for its service. I will be coming back to Brandon Nissan for all of my vehicle's services and I will be asking for Hamzah every time. read more

DECEPTIVE PRACTICES! Apple CarPlay is not supported wirelessly on Nissan Rogue 2026. This is a known issue as documented on the internet but was intentionally skipped over by employee, indicating that he "preferred" wired connectivity for answering calls privately on phone vs wirelessly (audible) via CarPlay. Also, I was also told that MY bank did not want to finance my loan, even though I have an excellent credit score/rating. The dealership indicated that BofA was lowest interest rate. When I got home, I spoke to my bank and was offered a loan a full TWO percentage points lower than what the dealer offered. (GOOGLE: "Do dealerships make money based on where your loan is financed"? ANSWER: Yes, dealerships make significant profits based on where you finance your car loan. The finance department is often a dealer's most lucrative profit center. They make money by marking up your interest rate or by receiving flat-fee commissions from lenders). Would NOT recommend this dealership!!! read more

I attempted to order a part for my Nissan and to have it shipped to me. I followed all of the info on their website and paid for the item and the shipping. Later, I got a message that said that they do not ship this item and that my money would be refunded. They appear to have a reputation for not shipping parts. Not a good look for a dealership. read more

They didn't ship my part and didn't return communications. I wish I could give a zero.

Their sales tactics will blow your mind!!! Walked in with a purpose, walked out with something I clearly stated I did want!!! Do they care? ITS ALL ABOUT THE MONEY!!!! How I wish I could sit with the owner and tell him exactly what his salesperson, sales manager and finance person did to me!!!! Perhaps it's all part of the car industry and the tactics they use read more

Went to dealer today to see a car that they have posted, email the sales man to let him know that I was on my way. He receive us outside & invite us to come inside to sit down a talk. After waist more than 10-15 min try to ask us the how I'm planning to purchase, talking about dealers fee, etc, etc to finally hey lets see the car & tested. Also manager came too not sure what difference that make. Ok now lets see the car & then out of nowhere ohh sorry guys the car just been sold 5 min ago. I look the sales man & the manager & tell both this is your selling tactic make me come to try to push me another car. Sorry but this is unethical & very unprofessional. If you have a customer that have clear what he wants you guys have to respect that & not force the customer to choose something different. That's poor customer service, misleading & very unprofessional. I don't want to put names here but definitely I will not want to make business with a dealership that use this kind of low profile tactics. FYI, I'm been visiting different dealership this week and I've been fine out the most common denominator on each one is that I barely see customers. So I respectful people for the time and their money because there is many many viewers around. Not recommend this dealer to anyone. read more

By far the worst car buying experience I have ever had. Our sales gentleman was VERY sweet, but upon receiving the offer for our trade-in, I declined and said we would not be purchasing the new vehicle. While I was explaining this to our salesman, the gentleman that was running our numbers behind the desk started making comments. I was invited into the office to speak. This gentleman's name is SEAN ROSS. Mind you - I am a petite young female holding my 1 year old son. This very large gentleman begins explaining to me how bad of a situation I am in and that I'm not bringing anything to the table. As I continue to explain that I'm not going to pay an extra $20,000 for the car he wants me to buy - he begins to get much more aggressive. The conversation escalates as he begins to tell me that they're not lying to my face and that I can just leave. Im beyond upset and while cursing wasn't my best option, it felt like my only option. As he continued to get more and more aggressive, his coworkers behind the desk kept asking him to stop - "Sean stop" "Sean stop" "Sean stop" to which he WOULDNT. To belittle, be aggressive, and outright rude to a young women is outrageous for someone who is supposedly the "General Sales Manager". I ultimately left crying (while still carrying my 1 year old) and have never received such horrific customer service in my life. Someone who is treating their customers like this is absolutely NOT fit to 1. work in customer service and 2. be a general sales manager. What a horrific representation of the Nissan company. We will absolutely NEVER be back here again. read more

My girlfriend bought 7000.00 in extended warranty, and other services, when she totaled the car,found out the dealership canceled the policys and,never offered a refund, or a reason why..crooks and fraud..please do not buy from them..have contacted the manager and owner no surprise no response...beware read more

Ordered from there online parts store. Was emailed that can't honor order due to parts prices wrong. I asked what parts 2 business days later no response so I called was told can't sell you the parts till the site is fixed and that I should shop elsewhere. Problem not that part are prices wrong issue is communication and told can't sell parts till site is fixed blamed it on 3rd party. Then to say shop elsewhere. Very disappointed can't fix my car till get parts thought being a Nissan dealer would have been on up and up and helpful read more

GM emailed me with the total cost of 13.6k for a car, full out the door price. Drove an hour there for the second time that week to come in and make a deal and he hands me an estimate with the cost 14k. Told him i could barely afford 13.6k as it was but was willing to take up on that offer he previously made, he said we never discussed that over email and he'd not be making a profit. GM Rick was very rude as well and it took 4 days to receive a carfax of the car, he was very hesitant to send it to me off the bat too. read more

great experience with our salesman Tyler. however, the management team was shady, rude, and extremely dishonest. Every time the sale mgr came out, we received a different price. I was happy to cancel my deal after dealing with the GM. This dealership is why people don't trust car salesmen. read more

Great customer service. The sales member, Jamere who assisted me with my vehicle was nice and very punctual and so was the service staff. Would definitely recommend. read more

I bought a car from here 1 week ago, and the car wasn't even given an oil change before being sold. Car needs completely new brakes and rotors.... The person I spoke to on the phone made the comment didn't you notice this when you purchased it? We didn't go more than 30 mph on the test drive. Had it have been taken on the highway I never would have purchased this vehicle. I went where the car salesman told me to drive, do not buy a car from here unless they let you drive on the highway!!! They also take no care in cleaning or detailing before selling a car. The sales rep was very friendly but this place will sell you a car that needs a bunch of work. This specific nissan had been sitting on their lot for over a month which gave them plenty of time to take care of the needed items for it. 10/10 WOULD NOT RECOMMEND any to buy a car from here. This is a very crooked car dealership if you want a nissan buy elsewhere!!!! Also buying a second hand car it won't be the price you see online they'll tack on a couple thousand extra if you don't finance through them. If you buy a car in cash they have no interest and are rude about negotiating pricing. They false advertise different prices online. read more

Excellent experience. I was in sales for many years, so I know all the lines and tactics. Have to say jemere in sales gave it to me straight. No haggling, no underhanded sneaky sales talk. This is y I bought my beautiful Altima from them. The car is great, love it. Juan in finance is wonderful as well. Got me a small loan with my less than perfect credit. Best experience guys, thanks. Love my Nissan. read more

Unfortunately zero isn't an option for a rating, as this place is G-H-E-T-T-O. My wife took her brand new Frontier to this dealership, because it's closer to our home than Courtesy Nissan, for her first oil change and tire rotation. The Brandon Nissan service department scratched our rims with their impact wrench being careless and we can't get anyone on the phone to resolve the issue. The manager at the dealer won't take a phone call or respond and the receptionist is rude as hell. If they would have responded to us then I wouldn't be as upset, but now they get what they get and don't throw a fit. Word of mouth is EPIC! Lesson learned...Save your money and go the extra distance to Courtesy Nissan like we will do from now on. We will never go back to Brandon Nissan! I will never recommend them to anyone and I will bash their dealership every chance I get to anyone I speak to. read more

So keep it short and sweet the service tech by the name Brian laughed at me two times that I called him with a concern with my vehicle. When I explained to him that you guys told me I would not have this problem anymore you fix the problem when I expressed if there was anything that need to be fixed please fix it while I'm here not having to come back in a year in 10 months. To have the service technique manager tell me that it's 160,000 MI and I explained to him what does that mean it's a piece of crap now? Then he explains to me that his technician said that I was yelling at him that's why he was laughing but I had to remind David that this was the second time I brought this to your attention and if I was yelling at him the first time why didn't he mention that the first time. They're very dishonest people I told these people that the alternator is fried again just to have Captain Obvious tell me that the alternators fried again why would I ever have you tow it to your facility for you to tell me something that I told you and Brian so I told David and Brian David pretended to be a nice person probably a little older than me but I see he's just a typical dealership service technician which it's all about the numbers to them and how much they can sell you and how much they can get out of you I tried to explain to David and Brian that my girlfriend does the same job that you do so I know the game. I'll do nothing but report them to Nissan consumer affairs and the BBB right along with Google and whatever else I can put my voice on stay with these people and don't buy a god forsaken Nissan they're garbage. I have on Chevy Blazer that's a 2005 with 180,000 Mi on it that I've had for 7 years and has gave me other than maintenance problems no problems. Oh and by the way I will post pictures where they left out all the clamps to where they replaced the hood latch because David said they did that to make me happy when it's actually a recall that they didn't fix the first time or they did as a recall on the other part I don't know Nissan seems to be junk! And to put the cherry on the cake they didn't even put my undercarriage Plastics back on it's missing so I will be sure to post photos of that great job Nissan of Brandon. read more

Horrible and dishonest. We scheduled a test drive and were assured the vehicle was there with three different phone calls from them and they have the keys for it their hands. Drove an hour to get there and see nothing but shady greasy salesman waiting to pounce. We go in and of course the person that is supposed to help us is busy but another "manager" will help us. We ask to look at the truck while we wait, they say it is in the back. Eventually another "manager" comes and tells us they just sold it an hour earlier but they have other cars for us. They did not have the courtesy to tell us it wasn't there, nor did they have the courtesy to say it was sold even though I was assured they had the keys set aside for us. Typical sleazy used car salesman who just want to make a sale. read more

BEWARE OF FALSE ADVERTISING ONLINE! They will advertise a much lower price for used cars and DOUBLE IT once you sit down to talk numbers, claiming that the advertised price is only for military personnel, trading in a Nissan, or financing with Nissan. If you point this out, their mask of politeness drops and they get aggressive and agitated. Both the service rep Elizabeth and the angry bald manager stood up and walked out leaving us sitting at the table confused. SHAMEFUL and EMBARRASSING service, please STEER CLEAR of this dealership or at least know what you're getting yourself into! read more

Purchased a used Nissan Rogue yesterday. Made the deal and was supposed to have 4 new tires put on the vehicle. When I went to pick it up today.....no new tires. The manager said he couldn't do it. I had hand written on the contract that I was supposed to get 4 new tires. The manager lied right to my face and said we never discussed that. I would urge everyone to find another dealer!!!!! Horrible ending......stay away from these shady dealers!! Edward was the manager. read more

I bought a 2023 Nissan Rogue Platinum edition. The experience was wonderful. My salesperson Jonathan was great. No pressure and very knowledgeable. He even followed up a week after the sale to make sure I was happy. read more

I've brought my vehicle's to them in the past. This time a made an appointment to have an oil change as well as my brakes to be fixed... key words made an appointment. When the guy came back to give me my vehicle I was informed that they didn't have to do my brakes as it was too late.. and that they closed at 7. Not once was I notified that he couldn't do my brakes. I wait for over an hour for an oil change. I was also charged for them replacing my key fob battery which I didn't ask for. I will never be coming back!!! 0/10 I will not recommend!!! read more

Brandon Nissan - They charged me for a battery replacement - Car Dealers Near Me - Tampa, Florida

I came to this dealership to purchase a pre-owned C-HR. I spoke with Alina via text prior to my appointment. Upon arrival, Alina took me to a different CHR than what we had discussed. I chalk this up to a possible mistake on my end, and asked instead to see the CHR I thought we discussed. When we got to the CHR I wanted, she said the price was $22,700. During the test drive, she said she was going to give me a great deal on the car. I never asked for a deal or a discount, she offered it on her own volition. We sat down to review the CarFax & out the door price. She brought the manager over to discuss. The manager gave me a pricing sheet that showed the price of the vehicle which now said something close to $26k before taxes and fees. I pointed out the incorrect price and reminded them that Alina said the price was $22,700. The manager claimed this was an online price that I could only get if I met "4 qualifiers", such as trading in a Nissan, etc. Alina did not disclose any of that information when she said the price was $22,700. The manager then insisted that I sign the paperwork with the incorrect price and claimed he would correct it after I signed. I insisted that he print out a new sheet with the corrected price. He became visibly agitated and begrudgingly printed a new sheet. However, the price was still incorrect. He lowered it some, but refused to give me the price she told me the car was. I told him that unless they bring the price down to what I was told, I wouldn't move forward with the discussion. After much back and forth, he brought the price down to what I was told. Then I reminded Alina that she stated she'd give me a great deal on the vehicle, and asked her what deal she wanted to offer. During the entire discussion, Alina was very quiet and wouldn't own up to what she had said. The manager very condescendingly said, "Speak up, Alina, we can't hear you". The manager claimed he was already giving me a deal by giving me the price that Alina originally told me the car costs. I insisted that I get a deal considering Alina offered me a deal without me even requesting one originally. The manager stepped away, then returned and showed me the out the door price but did not say what the new price point on the car was. I asked him if he dropped the price of vehicle per the deal Alina offered, and he said no. He was using the out the door price to mislead me into thinking I was receiving a deal. I thanked him for his time and said I'm not moving forward without the deal. He angrily got out of his chair and stormed off without another word. He didn't thank me for my time, he didn't offer a business card, he simply stormed off like a child. Later that night, the relationship manager called me asking about my experience. I told him what happened, and he kept repeating the situation back to me but with a twisted, self suiting version of the events. He'd say, "oh so you didn't buy the car because you didn't like the price", and "so you don't buy the car because you simply didn't enjoy your experience". I told him to twist it however he wants and hung up. He called me two more times back to back. I answered on the third call, and he said he wanted to earn my business. I told him the price point I'm willing the buy at, per the original pricing of $22,700, at a discounted rate of $21,000. He laughed and said, "now you're just going backwards!" He clearly didn't want to earn my business. I hung up. He proceeded to call me six more times, for a total of nine phone calls in a span of several minutes. This borders on the edge of harassment and was highly inappropriate. Under no circumstance should they have called me nine times in a single evening. They called me again the following day. This experience was highly unethical, inappropriate, unprofessional, and shady. They tried to take advantage of me. Do not give them your business. They use bait and switch tactics, misleading pricing, and harass you if you don't make a purchase. To Brandon Nissan, do not contact me under any circumstance. You will never earn my business and I am actively letting everyone I know the horrible experience I had. read more

Victim of a scam by this dealership. Offer me $2500 extended warranty for 100,000 miles. I tell them no thanks. Before I sign contract they offer 120,000 for $1900, that's much better so I take it. Today I bring my car in and apparently I now have the gold $1900 warranty not the platinum $2500 coverage and my repair is not covered. They led me to believe I was getting the same coverage, classic bait and switch. I need a new car in another year, I know what dealership isn't getting my business read more

Andy in the parts department is Totally Awesome! This guy goes above and beyond! Excellent! read more

Brandon Nissan - Car Dealers Near Me - Tampa, Florida

I am including the email I send to the general manager and service director that went unanswered: In October of 2021, I purchased a Red Dodge Caravan from OKCarz. When I drove it off of the lot, the check engine light came on. My husband, who has been in the auto industry for 18 years, had the vehicle scanned to determine which code it was. It was determined that the code was a solenoid or transmission code. The mechanic, at the time, told my husband that this code typically means the transmission needs to be replaced. Because the car is under warranty, I called OKcarz and they sent me to a mechanic here in Tampa. When I arrived, the shop was extremely busy. The owner of the shop scanned the code, determined that it was in fact a solenoid or transmission code, but then cleared it saying that it was a past code. As I was driving home, approximately five miles from the mechanic, the engine light came back on. This was in May. I called OkCarz and asked for another location that was more reputable. They sent me to your dealership to speak with Keith. I called Keith in May and tried to make an appointment. He informed me that he doesn't make appointments, and that I could drop the car off anytime but it would take several days to complete the diagnostic. I needed to wait until I was able to be without my car, and this is where the current complaint begins. On Saturday, August 13th, I dropped the vehicle off with Keith at Brandon Nissan and explained the issue. He told me he would get it taken care of, and I explained that because my husband was going out of town for the week, I would have his car to drive and couldn't pick the van up until Saturday the 20th. He said that was fine, and we drove back home. On Monday, August 15th, Keith called me but left no message. I returned his phone call on Tuesday, August 16th. When he answered the phone, he was unsure of which vehicle was mine or if he even had it on the lot. He then found the paperwork and told me "it was good to go" and they cleared the code. I asked what code it was, and he informed me that the mechanic hadn't written it down and there were no notes in the file but it was fine. I asked him to go speak to the mechanic to see specifically which code it was. When he returned, he told me it was a converter block code, but because he doesn't have a Dodge specific scanner, he couldn't be sure what it was. However, they test drove the vehicle and the light never came back on. I told Keith that this was hard for me to believe that two different mechanics told me what the code was, but now it wasn't the same code and nothing was wrong with the vehicle. On Saturday, August 20th, I went and picked up my vehicle with my husband. Keith was not present, but another "assistant service manager" helped us. He retrieved our file and asked if we had any questions. I said yes, what was wrong with the car? He then proceeded to tell us there were no notes, and then he went and spoke with the mechanic who worked on the vehicle. He came back and told us the specific code and explanation that the mechanic gave him. He said that the converter can sometimes fall out of spec when it sits on a car lot for too long and then gets turned on. I informed him that this light came on 6+ months after I bought the vehicle, and he shrugged his shoulders and said he didn't know. The light stayed off until Monday, August 22nd. On my way to work, the check engine light came back on. I called Keith on Monday, left a message, and he didn't return my phone call. On Tuesday, today, I called Keith and explained that my light was back on. He told me just to drop it off and he would take it to Chrysler to find out what was wrong with it. I explained that I didn't have that option, because we are a two car family with three kids. He then said, "Well, when you get that situated, give me a call." I asked him if I could bring the van by on Saturday, August 27th, for him to diagnose it, but he told me he doesn't have anyone there on Saturdays to work on vehicles. I, then, asked, "Then what are all of the mechanics there on Saturdays doing?" He said they only work on oil changes. When I asked him how the assistant manager was able to talk to the mechanic that worked on my vehicle when I picked up the van on Saturday, he was unable to give me a clear answer. Beyond the inability to understand how this circumstance happens, I am baffled at the level of incompetence and ineptitude of the "assistant manager" of your service department. The amount of liability your dealership would assume had my engine or transmission failed causing an accident should be enough to convince you to change practices and educate your employees in your service department. Update: my husband ran the code last night, and shockingly it is STILL the solenoid/transmission code. AND the mileage on my vehicle, per the paperwork, is the same as when I dropped it off meaning they never test drove it. read more

Brandon Nissan - Car Dealers Near Me - Tampa, Florida

Took my car after purchasing for AC not working. I really don't live close, and the car is still blowing nothing but hot air. I was told this is as good as it gets. Having the windows down is cooler than the AC read more

I'm not satisfaction with Nissan dealership and service because they don't have Nissan Collision Center Service in Brandon/Tampa area!!!!!! They said In Lakeland.. I talked to service and he said Lakeland Body shop in Lakeland .. I'm not sure correct business name but I think it partnership I'm not sure.. That stupid!!! Look at Ford Collision Center closer Ford Dealership in Brandon area!!!! Why can't we have Nissan Collision Center in Brandon/Tampa area I don't fuck understand!!!!! I don't want my vehicle go anywhere out of Brandon area to go over to Lakeland period!!!! read more

Brandon Nissan - This is sucks!! - Car Dealers Near Me - Tampa, Florida

Went into o get a price on trading my truck for a new one and price they came to show me was $52000 on a truck they advertise you can buy 41112. Offered 4000 less then another dealer and the truck was 5000 more the competition. Salesperson was nice but the GM came out like he was bother and rude. Stay away read more

I called and spoke to a service advisor recently to see if they match or honor another dealers service coupon because they were closer, spoke to a rude service advisor who when asked, said, no we don't do that!, have a good day and hung up!...never asked what I needed, nor offered any service specials they might be having. Guess the bad reviews I read about were spot on!! read more

I purchased a new Nissan Juke here and everything went smooth and pretty easy, as it should have, which is rare in the auto world. I have bought many cars and dealt with all types of car dealers. This place is top notch! The salesman was knowledgeable and helpful, and I was also introduced into to his higher up chain of command bosses, who were all nice. Along with shown the service center and given a contact there for my future maintenance needs. This place did not harass me non-stop, like some car dealerships, and was quick with the paperwork and getting me out the door with my new car. Very well trained and professional staff. I highly recommend this location. There were none of those sleazy cheap car dealer tactics used here. Very nice group to buy a vehicle from. I would buy a car from them again. read more

Bought a 2019 Range Rover that had a low battery notice when I test drove it. I brought it up repeatedly during negotiation and they assured me everything was fine . I continued to see a low battery notice and now the functionality is dissipating indicating a bad battery. Now they can't help me and I'm stuck trying to find a garage that can fix the issue sooner than the month long timeframe Range Rover provided. Second car purchased here but between this and them trying to rescind the buyback value they repeatedly sent me for my trade-in, I'll be taking my business elsewhere next time. They said they'd clean up the car and fill up the tank, which they didn't. This dealership is your typical shady car lot. read more

My son has a tire with a nail in it. We took it to Brandon Nissan to fix. They fixed it, well they didn't. They somehow lost the wheel lock for that tire. We did not discover this for a few days. This put my son in danger. The incompetence here is unbelievable at times. read more

Brandon Nissan - Missing wheel lock - Car Dealers Near Me - Tampa, Florida

Saw a used car at Brandon Nissan advertised on their website. Called spoke to a sales person, asked about the price. Sales Person confirmed the price and availability. Made an appointment for the next day, arrived on time, sales person was ready and vehicle was ready. Test drove the car a 2020 Nissan Rogue and liked it. went back inside my sales person said she was going to get the numbers together. 10 minutes later the sales manager showed up and put down a piece of paper with an out the door price that was TWICE the amount listed on the website. I pulled up the website on my phone and showed it to him, he immediately was irritated and things went very bad from there. He said that that price was only good under the following conditions: 1) active or retired military, 2) trading a Nissan vehicle 3) financing with Nissan. I suggested we finance with Nissan, the response was this car is too old and Nissan will not finance..... MY response was then why did you put it on your website for that price if the only condition I could qualify for was unavailable due to age of vehicle? Sales manager got angry at this point and started talking very condescending to me and my family. He stood up and said that the website said restrictions apply to those prices. I asked why I was not informed over the telephone of these restrictions? I would not have wasted my time or theirs if I had been aware the out the door price was DOUBLE the advertised price. At this point the sales manager was so mad he could barely contain himself and was standing over the table with several onlookers both customers and employees. I stood up knowing this meeting was over and stepped a bit closer to the sales manager so that I did not raise my voice or let onlookers hear what I was going to say and told him I was very disappointed and that in my opinion this dealer was falsely advertising car prices as some sort of click bait to get people to come to the dealership so they have a good chance of ripping them off. I also told him I would be ashamed of doing this type of advertising, right is right and wrong is wrong. Sales manager very loudly responded for me to "get out of his face" and that they were not falsely advertising and he was not ashamed of anything. At this point there was quite an audience watching, so I simply walked out the door. I want to be clear the sales person was super nice and very professional zero issues with her and would give her 5 stars personally. I am 55 years old and have purchased many cars in my time. This is by far the very worst experience I have ever had at any dealer anywhere. I can live with a difference of opinion on how to run and manage a dealership, but to be treated that way I was treated by the sales manger is completely unacceptable. Moral of the story here is beware of Brandon Nissan, advertised prices are not the actual prices dealer fees and conditions apply. I personally will not set foot back in this dealership period! Leadership of this dealership needs to be fired! read more

I saw two cars on their website, emailed and received a response from Tony M. on Friday afternoon verifying they were both still on the lot. Arrived Saturday morning at dealership open, and after getting out of his morning meeting, Tony was pleasant and apologetic, but informs us that they both sold Friday evening. I let him know that while this was possible as they were in the business of selling cars, I thought this was highly improbable, so I asked to see the paperwork for one of the cars with yesterday's date on it so I knew he wasn't lying to me. He then said that one of the vehicles sold for $4000 over the advertised price because of extra repairs that needed to be done. That didn't make any sense whatsoever. Then, he brings his manager Trey over to tell us rudely that he would never show us any paperwork, and that the cars were shipped off to auction Friday night. Notice the change in story. One or both of them were lying. He then offered to help us find something else. I told him low mileage, under $10k. He responded "Oh, a unicorn. Good luck with that, we don't have anything like that." To which I responded, "You are still advertising two of them online today, and I had written confirmation yesterday that you did." He then said, "I guess we are done here" and got up and left. The whole time this conversation is going on, the four salesmen in an office right behind our table were swearing up a storm...all sorts of curse words were being stated loudly enough for everyone in my family to hear them. Beware of bait-and-switch advertising, rude management, and crude behavior if you come here. read more

The reply from management is a canned message. I don't want anyone to think this company actually cares. I have already contacted the general manager because I wanted him to know the level of stupidity and shadiness of Lin. In case you don't remember from the original message, Lin, is the lying moron manager who deliberately deceived me about prices to get me in the door. Then he tried to bait and switch, and sell me a much cheaper vehicle "because I already made the trip in." I told the GM what happened and told him I already bought a new car. Since then I have gotten 3 more emails from him asking how the car buying process is going with Auto Nation and if I'm satisfied with Auto Nation service. This proves they don't care at all since I already bought a car somewhere else and relayed to the General Manager my disgust with the company & Lin. If I lied and was as shady as Auto Nation at my job, I would be in jail. I guess the difference is that I have a college degree, a license, and I work for a credible company. You can get a job at Auto Nation without ever completing 3rd grade. Avoid this place!!!!!!!! Avoid a lying, ugly, shady man named, Lin!!!!! read more

I have been a service customer here for several years and I have continually seen service get worse. A few months ago I dropped my car off for an oil change and tire rotation and although I had a morning appointment, they kept my car all day and over night. I wasn't a happy trooper. My most recent visit was due to an engine light staying on. I made an appointment on-line, and because of COVID, I didn't want to sit there and wait. Many of the workers sporadically wear masks, and I don't want to subject myself to that. We dropped our car off the night before using the drop off box. My appointment was for 9:30 am. At 12:30 I hadn't heard anything so I called Craig, my service person and he said there were 2 cars in front of me? WHAT? I had a 9:30 appointment, how could I still have cars in front of me after 3 hours? Why wasn't my car worked on at 9:30, which appointment was made based on other things I had going on that day? He texted me at 2:30 to state that there were still 2 cars in front of me. What's going on? I called him. He said it's like a doctor's office and that you wait until he can see you. If I had been sitting there waiting since 9:30 my blood pressure would have been through the roof. I asked to speak to the service manager. He did call me after a little while and stated that they take care of people that wait for their cars, and not based on appointment times. WHAT????? Who ever heard of such a thing? This reminds me of a Seinfeld episode at a car rental agency. They can take appointments but don't keep them. I told them we needed the car back and that if they couldn't fix it by our picking it up at 4:30, then they shouldn't repair it. We arrived at exactly 4:27 and the car was done. 7 hours to replace a sensor, which the service manager told me is a quick fix. We own two 2016 Rogues and I can't even fathom replacing them with another Nissan based on this poor service department. read more

I usually really like having my car serviced here. There has been a recent hiccup but they worked to correct the issue with me, therefore I have to give them a decent review. I like that there is a free shuttle service to get back and forth if you don't wish to stay on site while your car is being serviced. The customer service agents are always courteous. They offer Veteran/Military discount!!!! Huge plus in my book as a Veteran! I can't give them 5 star until they have a car wash. This is the only Nissan location I have been to that does not have this service. Maybe an option should be to give us a free basic wash at a nearby car wash or even a discounted car wash. That's my suggestion! read more

Ladies and gents looking to purchase a vehicle from this dealer beware. I just left this deal looking to purchase a Nissan Titan. I allow them to inspect my 2018 Honda Accord as a trade in. After about 15 mins the manager comes to and tells me I have a issue with my locks that's causing my dash lights to flash and the lock are clicking while driving, LIES!!! And try's to offer me 11k for a car that has a MMR of 15k. If they had said there is some wear and tear on the interior and the rims have some scuffs, we can do 14k. I would have taken the and we could have done a deal on the Titan and I would have gone above the monthly payment I told them I wanted to be around. But the sales manager I spoke with straight out LIED to me. Not even know my brother is in the business as well. Ladies and gents know you vehicles you want to trade in because these guys will try to give you a stiff one. The sales person I was working with was a cool kid. Working to support his family, and these guys grimy BS. Screwed a sale for him. Signed Im Out Check These Foos read more

I did not have a good experience with the sales manager at Brandon Nissan. First, he told me that the car I was interested was available and on the lot. When I arrived 30 minutes later, the car was sold. Hmmm. Next, we test drove a 2019 Nissan Sentra SV. The car's internet price was $14,448. This was a fair price so I offered the full amount plus tax, tags, and $1000 dealer fee. Some how the manager was only willing to sale the car for $19,700. He said the difference was government fees and wheel locks. Really? I will not go back there. read more

Shady, extremely rude & the salesperson, Sam, lied right to my face not to mention saying I was "one of those people" #brandonnissan #buyerbeware #shadybusiness read more