Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

Exceptional and fast service. Highly recommend taking your vehicle to Hilliard Automotive.read more

I am beyond frustrated with this mechanic. I went in for a simple oil change, and immediately after…read moredriving home, my brakes started making a roaring sound--something that wasn't happening before. The next morning, I woke up to find my car leaking oil, which was never an issue before. I brought the car back to them and explained everything, but after nearly two full days with no communication, I had to call myself. They told me they'd have an update in 20 minutes and that it would be ready by then. Instead, I received an estimate for over $1,000 worth of repairs. Keep in mind, I explained the oil wasn't leaking before the service, but they just kept insisting it was a "broken cover." They didn't even seem to consider that their oil change might have caused the problem. What's worse is they weren't even willing to take responsibility for any of it, only agreeing to cover a small part of the repairs--yet that still wouldn't fully resolve the leak. This place used to be amazing; I've recommended them to so many people because of their great customer service and unbeatable prices. But after this, I'll never be coming back, and I certainly won't be recommending them anymore.

I brought my 2015 Audi A7 to this shop for a coolant leak/overheating issue and ultimately spent…read morearound $3,000 on repairs including water pump-related work, belt/tensioner, hoses, diagnosis, etc. Initially, the staff seemed knowledgeable, and I appreciated that they identified an active coolant leak. However, after getting the vehicle back, the car continued losing coolant rapidly -- even while sitting parked overnight. I also experienced smoke from the exhaust at startup and additional oil leakage concerns after the repair. What became frustrating for me was the diagnostic process afterward. Once I returned with continued coolant loss concerns, the conversation shifted almost immediately toward "internal engine damage" and engine replacement, despite no combustion leak test, leak-down test, or follow-up compression testing being performed to confirm catastrophic engine failure. I understand overheating can potentially damage an engine, and I'm not disputing that possibility. My issue is that I did not feel there was enough confirmed diagnostic evidence presented before recommending something as major and expensive as an engine replacement. I also physically observed dried coolant residue and evidence of external coolant spray/leakage around the engine bay, and the vehicle was still losing coolant while parked and not running, which I felt deserved further external leak investigation before jumping to the conclusion of full engine replacement. To be fair, the staff did communicate concerns about possible overheating damage from the beginning. However, I left feeling more pushed toward a worst-case scenario than guided through a complete and confirmed diagnosis process. At minimum, I would strongly recommend that future customers request: combustion/block testing compression/leak-down testing and clear confirmation of leak sources before agreeing to major engine replacement recommendations.

This is the first service shop I've taken my Bentley outside of the dealership for service. I was…read moreoverly impressed with their professionalism, and detail when addressing my concerns. I was definitely apprehensive to exploring a non Bentley dealership/service station but those concerns were eased through the experience. Their workmanship was top notch and they'll continue to maintain my business!

My family has used Boulevard Auto for close to 30 years. We continue to come back for the excellent…read moreservice and honest work!

great folks ,great service quality work . Been dealing with for. Years . Trust the with all my…read morevehicles

Fixed up my vehicle at a decent price after another garage refused to service it because it was…read moregoing to be difficult (lots of rust as my vehicle has seen many northeastern winters). Paradise garage will be my first phone call next time.

Finding an honest auto repair place is like finding an honest politician these days. I am…read moreincredibly glad to say that Paradise Garage is the needle in a haystack in that regard. I went to Paradise Garage twice, once because I needed oil badly for my car (it burns oil occasionally, necessitating refills) and another time for an inspection. When I went for the oil, they happily gave it to me AT COST and without delay, leaving me stunned at their incredible generosity. I made sure to give my inspection business to them as well, and they were quick and efficient about it. In the past, I would usually go to Merchant's knowing I would be price-gouged and given unnecessary service. Now that I have Paradise Garage on my radar, suddenly the prospect of auto repair doesn't seem so bad anymore.

Great services Had state inspection oil change and break maintenance. Staff was efficient.read more

Update- the response from the owner on google shows you what kind of people they are. Nasty. And i…read moreactually didn't ask the tow company how much it was. I called, they told me what the cost would be because they understand business and how customer service works. It's called letting the customers know what is going on before you do anything. That's customer service. Not being a greedy company that doesn't take into consideration of people being elderly or possibly them not knowing how things work. A great business owner would have apologized for the awful experience.... Not made excuses for their poor practices My dad was recently in a bad car situation and this place told my dad, who is almost 80 that they would check out his car. When I was called, they told me the car was almost $800 to fix. I asked how much was the labor. The labor was over $500 and the parts were the remaining cost. They offered a 5% discount if it was paid in cash. I told them no thank you and that I would get the car towed. They told me that I was more than welcome to get the car towed once I paid the $159 diagnostic fee. I said, did you tell my dad (because he was the one there) about this fee before you checked out the car? They said no we did not but it's a common practice so it is what it is and it has to be paid or we will not be giving you your keys back. Honestly, guac isn't even $5 but chipotle makes sure they tell you that there is an additional charge. I left my home (45 mins away) paid the fee and got the car towed. Brenda that works there was SO KIND!!! She will go places in life with her personality and kindness... but for all the rude, non compassionate, lack of communicators, money hungry, greedy individuals that work there, i hope nothing good comes to them in life. They were the owners and the employees.

They were so fast and friendly! The man behind the desk was nice could be! I highly recommend!…read moreWould go back

I went here last Friday to get tires. I went to two other places first, but they couldn't get me…read morein. Crumpton's said it would be 45 minutes. They were higher than the other 2 places, but since they could get me in and out, I went with them. 2 hours later, I rolled out. My tires were evenly worn indicating that my car was driving straight. Now my car is dramatically pulling to the right.

We have had excellent service and repairs here. They are honest and thorough. We were able to get…read morein and out quickly.

Stay away from this shop! This is the only shop I've had…read morework on our vehicles for the last year. They did our breaks, replaced an ac unit and have done our inspections. With the ac unit, they never remounted the control arm, or reconnected the skirt, with the breaks, they only replaced one side of the pads, and in the process of all that someone scribed a swastika on our engine cover. Stay away from this shop.