Alex has been incredibly helpful during my time at Park and Paseo. He's always responsive, professional, and genuinely cares about residents. Grateful for all his support! read more

Carly helped me find my package that was missing this past weekend since Amazon misplaced it. Thanks for helping me find it Carly I appreciate you taking the time to help! read more

Maintenance is great here! Had the pleasure of having Alonso and Luis R fix a few items/replace with natural wear and they do A+ job! Super polite and quality repairs. read more

I had a great experience with Alex at Resident Services. He was so kind, professional, and helpful in answering all my questions. Really appreciated how welcoming and patient he was! read more

First week moving in and things have been great, Toi was amazing throughout the whole process of moving I really recommend asking for her if interested in moving here! She's great read more

Broadstone Arden scammed me. Never ask to look at the rooms or they will charge you $50. Leasing manager told me not to worry and that I wouldn't be charged because I didn't end up signing the lease. I stayed for about 1 hour including the tour. Hallways smelled like cigarettes and strong perfume so I left. Fast forward 2 years they put the $50 application fee through collections and now I have collections debt on my credit and paid $100 to get it removed. I would never recommend this place to anybody. read more

Alex was the most helpful leasing agent I've ever worked with. A simple 5 star review doesn't do justice for how helpful he has been while dealing with some unexpected issues on my part with the move. read more

I have lived at Broadstone Arden since August 2020, and have been here to see all the growth and changes as both Archive and Atlas have opened to complete our community. Being one of the more tenured residents to live here, I want to address a number of the items I see in reviews on here that can be misleading and generally overreactions/unfair. This review will be long, but if you want to really have a sense of this place, take it from someone who's been here since the beginning and not someone that's unhappy because their application got denied due to poor credit.. First off, safety: In my two plus years living here, I really have never felt unsafe or seen any reason to believe this place is dangerous....are there some homeless people living a few blocks down towards the entrance to Route 55, sure, but acting as if this place is flooded with homeless people and vagrants is utterly ridiculous. With the security personnel and systems in place, this has been a non-issue for my numerous friends that live here/myself Second, ants: When I first moved in, the building was still new, and like most buildings that have new residents, ants can occur from time to time. I did have a lot of ants for a week or two, but after I sent in a ticket to have them spray my apartment down, I don't think I've seen a single ant since. It was honestly an extremely easy (and free) fix Third, community personnel: The maintenance people are exceptional with Jose and Luis running a great team of people that rectify any minor issues that occur quickly. Put in a ticket via the app and usually within a day or less it's taken care of. These apartments are also beautifully appointed/new, so they don't have a lot of the issues other competitors do. The cleaning crew works hard despite some residents not always being respectful of the shared spaces to keep this place looking classy. Again, no real issues here. Fourth, resident services: Once again, this is all about expectations and communication. Some residents complain here because they have no concept of the fact that there's over 1200 units being managed by a hard working, if not somewhat understaffed leasing/residential crew. When you speak with anyone from leasing or residential services, they are always friendly, sharply dressed, and professional in their approach to aid with your requests. I have had the pleasure of working with the one and only Toi on many occasions (she even gave me my tour two years ago and made it an easy decision to live here), and she is a dynamite example of someone who cares both about the community and residents who call this place a home. She is solutions oriented and has always been upfront and communicative regarding questions and concerns I've voiced. Fifth, amenities and events: We have rotating food trucks here almost 4-5 nights a week and at least 2-3 free, community driven events/night markets monthly that offer entertainment and food. In addition the building amenities like Parcel Pending for package delivery and the rooftop pool/gym can't be beat. It's a great value add compared to other properties nearby that really don't offer everything Park & Paseo does. Also, we now have a boba tea place and awesome cafe/bar that just opened on site! It's pretty epic. My recommendation: If you're looking for a fun community for people that work hard and play hard in their late 20s/30s, this is a great option to consider. My main tip is due to how busy leasing and resident services gets, if you need something, just go to them in office and set an appointment. You'll have more success going that route. read more

Broadstone Arden - View from my balcony! - Apartments Near Me - Santa Ana, California

Alexander at Resident Services provided excellent customer service and I am very pleased with the community and amenities. Thank you!

Lease start: December 2020 - current I love living here. I truly do. The staff is very friendly and the amenities are beautiful. However. Arguably, the biggest issue living here is theft. Packages are perpetually left out by mail carriers in the mailroom without any care. I wouldn't even say left, they are STREWN across the mailroom with reckless abandon. It is a different mail person/FedEx person/Amazon delivery person every time so the care of the mail/packages is laughable. There are signs in the mail room that specifically state to not leave packages out, but alas, they are left out EVERY SINGLE DAY. I see packages out there for days at a time. Someone could literally stop by and go shopping because there are packages left out there EVERY DAY. There is no procedure enforced for the delivery of packages. There are cameras in there, but let's be honest, who is actually reviewing the footage? I see no care of the deliveries by the people that walk in and out of the mailroom. I have reported feedback on this issue many times and nothing has been done. They *say* they are looking into it, but little progress has been made. I mean, are you *actually* looking into it, or are you just saying that to save face? Something needs to be done about this mail issue. Because I shouldn't have to get my packages delivered to a third party address for every single package when I pay THOUSANDS and thousands of dollars to live here. It's really getting to the point where I had to leave a Yelp review. Did I have to do this? No. Did I need to because action has not taken place? Absolutely. TLDR: I love living here. Packages are always getting stolen. Always. read more

Broadstone Arden - Packages are left out every single day and carriers ignore the signs left by staff not to leave packages unattended. - Apartments Near Me - Santa Ana, California

Alexander in the resident services office was extremely helpful and handled the issues I brought up in professional and friendly manner. Love living here and all the staff members are very responsive. read more

Thank you Alex & Bianca for making living here so much easy! You both have helped me with my packages thank you again! Any issues go to Alex and Bianca! read more

In simple words this is the most beautiful community out there. The world class service I receive from Residents Service is always above and beyond. In particular Adriana Renteria is always so helpful and calls me back promptly for any requests and takes her time to explain it to me. Service requests are always a 5 star as well. weather I request from the ACTIVE BUILDING app or call she always walks me through it. She is actually a big reason I love this community as well as her peers, they are always smile when I see them and ask me how I am doing. Thank you again Adriana for being so pleasant all the time. read more

I lived at Broadstone Arden at Apt. 340 for about 1.5 yrs. I recently moved out and went to a more affordable apartment. Broadstone Arden is a beautiful community with excellent customer service from their leasing and maintenance team. I absolutely enjoyed living at this community. The staff was very responsive to emails and maintenance requests. My experience had been great until I moved out. I did have them do an apartment walk through without being there. From my perspective I did not observe much damage to the apt. Usual wear and tear with some holes in the wall from hanging shelves, photos, and my TV. Before I moved out I did deep clean the apartment. However, I got my bill and saw the charges of a Full paint job of $395 + a "Painting Pro rated with 20 months remaining fee" of $219 (they charged me twice?)a full cleaning fee of $168 as well as a "minimum dry wall repair" of $100. I did put a move in deposit down of $500. They took out these fees along with the remaining utilities I owe from my deposit which came out to me owing $191.67 after. They sent me photos they took of my apt. but it was of everything and found I had "90 issues". I looked through the photos and saw picures of nail holes in the walls from photos/shelves I hug up and some scuff marks on the walls along with dusty areas. When I was touring the apartment I had asked if I could hang things on the walls and they told me it was not a problem. Once I received this, I was shocked. I immediately called their department for clarity. The rep did call me while I was at work so I was unable to pick up, I gave her a call back 10 minutes later and left a voicemail along with a email response back asking for clarity. I did not hear back so a few days later I called again and left a voicemail. I sent an email out 4/1 and heard nothing back. I then sent a follow up email 4/11. They responded letting me know to review the lease that they provided in the first email with the statement, I did review it and highlighted a few sentences. They then let me know my apartment was considered "Misuse, Abuse,Carelessness or neglect which was assessed and determined by the property". Right under this, they said they determined the charges are compliant with my lease terms and concluded my investigation. However, they never once answered any of my questions. I asked for clarity on charges and at this point I have not received any. The day I turned in my keys, i took photos and a video of my apt. I did not understand how this was considered neglected or abused. To me it looks like they do need to touch up the apt after someone was living there for about 1.5 yrs. I am asking for clarity and I am not receiving any. Before I left I had told 3 friends who were looking for an apt in this area. I recommended Broadstone Arden to them and they were excited to check it out. However, due to this incident, I updated them on the situation and advised them that the move out process was not clear and the cost is high. One friend ended up going to Avalon apartments in Irvine instead. The other friend went to Irvine Company apts near Newport and my other friend decided to move to Eaves. I was absolutely speaking highly of Broadstone Arden and sharing my experience but at this point I do not feel heard and still very confused. I have attached photos of how I left my apartment. Along with email exchanges of me trying to get clarity on charges. read more

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We truly appreciate Alonso from the maintenance team for going above and beyond to resolve the issue with our sink. He was persistent in finding a solution and demonstrated great respect for our home by wearing shoe coverings when entering and ensuring the area was clean before he left. read more

I met Alexander Fost today at RSC. He's so easy to talk to and always goes the extra mile to make the community feel like a true home.

We had a problem with our sink, it was leaking. Alonso came in, nice and friendly, and fixed our sink fast!!! He was super nice :) I will use him again. read more

This place is nice and luxurious from the outside and all but the problem here are with the bums entering the building easily. Maintenance team is nice and always helpful and fix your issues right away. With the rent hike, I'm not sure if it's worth it with getting your packages stolen. Or having a bum trying to open your door in the early mornings while you were getting ready for work. Thank you management and broadstone owners for not giving a flying f :) read more

Broadstone Arden - Bum trying to break in - Apartments Near Me - Santa Ana, California

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Alex was super friendly and nice; escalated the problem with our AC and fixed shortly after

Management put a box in the stairwell with a note that says "Please donate what you can to feed our homeless community and be mindful of the homeless seeking shelter in our stairwells. They need our help!" Why am I paying for a luxury apartment and being asked to be mindful of homeless people in my stairwells? This is an absolute danger to our community and rather than inviting the homeless people into our community, we should have security that actually cares about keeping them out. read more

Jeremy smith just transformed my view of the maintenance team. I wasn't the only complaining about that but now Jeremy work is flawless and fast. If u move here don't ever worry about maintenance because Jeremy will come within a day and fix all your problems under 10 minutes. read more

They definitely take care of you here. Jeremy does a great job with the maintenance and is quick with it too.

The maintenance crew here are awesome! Especially Alfonso Nunez! He went above and beyond to make sure my front door looks great!!!

Finally moved out after getting our own place and I can confidently say I'll never live in or even look at the direction of another Greystar facility again. Lived here waaaaay longer than we wanted to because of the pandemic (moved in 8/2020), and also bought a new house that had a few delays getting built. Nevermind the minor disorganized ridiculous stuff like them "not having our lease on file from when we first moved in" when we tried to ask for paperwork for a mortgage, or everyone giving us different answers on when our notification to move out should be. At the final move-out, they do a final walk-through and estimate your painting fees and damages, as well as your cleaning fees. We were told that our place looked like it was in pretty good shape and that everything appliance-wise looked like it was normal wear and tear. We were explicitly told during the walkthrough: - Don't bother cleaning unless you deep clean, you'll be charged for it anyways. - Don't bother with drywall damage from hanging your TV or desk unless you're going to make it perfect, Greystar have to redo the paint anyways. - Don't bother with touchup paint since Greystar will re-paint the entire unit. - The longer you've lived at Broadstone, the less you are charged for the paint. Since we were hitting close to 3 years we were given an estimate of about $100 in paint fees and maybe a "couple hundred" for the cleaning; maybe $100 for drywall repairs; maybe ~50 to take down our light fixtures cause we weren't allowed to borrow their ladders to do it ourselves. Well, final bill: - Paint fees $300 - Dry wall repairs and damages $265 (we did not have any major holes other than where the TV hung and a few pictures here and there) - Deep clean $360 - Added $80 to the pro-rated rent we already paid upfront on the 1st, we moved out on the said move-out date. - Added $20 pet fees - Utilities $300?? - Trash removal $50 (still charged despite moving out on the 9th) - But yay, $8 discount on the total bill since I'm paying direct deposit! Like woah. We didn't expect to get most of the security deposit back (we never do, all landlords we've lived with try to take as much as they can anyways); but we also didn't expect to owe them money afterward. If I need to pay for stuff fine, let me know so I can budget for it. Don't hit me with $700 more than I was planning for out of nowhere yo. Anyways, if you're going to live here, record everything they say. Too bad we didn't record our walkthrough. Make sure you get everything written down; and if they tell you anything make sure it's in writing/email. Never again, no thanks. Just happy to hopefully never deal with them again. read more

Wanted to give a huge shoutout to Alonso G. on the maintenance team! Alonso is such a kind and great technician that repaired multiple things around my apartment eagerly and efficiently. read more

TRUST REVIEWS FROM PEOPLE WHO HAVE LIVED HERE, NOT JUST TOURED THE PROPERTY -- STOP REVIEWING BECAUSE IT LOOKED NICE DURING A TOUR The staff is awful and Greystar will effectively make you their own pocket book. Kim, in particular, is nice at the start but tried to charge me more when I rented and has argued with me when she was (proven) in the wrong. You will never be able to budget effectively as your trash costs can vary between $65-200+ per month. Don't celebrate Christmas? Too bad, you're paying for it in trash fees. Don't frequent their businesses? Too bad, you're paying for their trash. Their poor building design a reason their trash fees are so high? Too bad, they'll claim it's the City of Santa Ana each time. Want to watch how often people don't pick up after their animals? Go to the gym for an hour. Heck, people take their animals INTO the gym. Greystar has stolen my deposit, refuses to engage with me, and frankly, the cost of filing small claims is higher than the amount I am "due" because they "gave" me a 30% discount. They violated CA law by not returning or explaining their claims in 21 days and will not back down. This is the ONLY reason I am not suing them. It's not worth it even though they now owe me $1k by law. Oh! Also, please don't forget this is the company named in the class action lawsuit that used to charge us $300 JUST to apply to rent. Not get the apartment... apply. Which there is now a law against. They felt free to do that. Consider that. Their maintenance of the property is awful (the gym was closed for months, they had water damage in a column of apartments, they DO NOT change air filters during fire inspections despite their mailers, roof pool was closed for months, gates needed constant repair). Most of their in unit inspections do not happen (as a WFH, I know). Their repair tickets take AT LEAST five days because they do not have enough maintenance personnel. They know the street around the property is getting louder, but make no efforts to improve this for residents. They DO send out whiny emails asking people not to speed in the parking structure. It's not residents making the noise. However, no one parking on the top floor (looking at you Level 1 & 2) on Level 7 parking seems to know how to drive and often FLY through the parking structure and tailgate. Why? Because they're not parking on their own floor. Those floors were taken for retail parking. And there is not enough guest parking. Which -- of course! elicits more whiny emails. You have to pay for registration to the parcel lockers. Your packages will rarely end up in them. They now charge you for "overdue" parcels (72 hours). The company delivers them even if you put the vacation setting on because Leasing and Resident Services refuse to get involved. Once per month I had a package stolen. Someone was so bold, they stole something, realized it had no value, then walked it back into the parcel area. Leasing and Resident Services will do nothing but send an email complaining to residents to pick up their packages in a more prompt manner. Yes, you read that right... it's YOUR fault other residents are stealing from you (no, it's not homeless people in the complex). Speaking of the unhoused. The bus stop next to the hotel outside is a 7pm drop off for meal services. The unhoused community swarms there. One gentleman (I call him Red Bike) also publicly urinates against either the ad sign on the property next to the floor unit or the ad sign right after the property. Lovely. If you go out for a walk in the park, just know that's what you need to account for... When you move in, document EVERY single item of damage no matter how small/petty. Otherwise, you can prove via images that you did not cause the damage, they will blame and charge you for it. They will also give you broken appliances (dishwasher backed up on move in, oven would set off the fire alarms so much I had to re-clean it). You WILL be charged three water fees (hot, cold, and base water). You WILL be charged insurance fees because they want that extra money despite you having coverage. You WILL be charged a clean fee, a repaint fee, a cabinet painting fee, and a carpet cleaning fee even if you return it in near the conditions you received. They will then rent out your unit within about eight days of receiving it -- but it's not wear and tear, it's YOUR fault. Every cent they can drain from you, they will. Greystar is too large to fight. So, give that a consideration from ACTUAL RESIDENTS. read more

Just moved in and it's been great so far, the residence staff have been very responsive and attentive to any problems that I've been facing with my move in. They made the transition very smooth and the amenities live up to the hype. The location is great as well, highly recommend! read more

I had a great experience with Alexander at resident services. He was friendly, helpful, and even got me to laugh while answering all my questions! read more

STAY FAR AWAY. This was the most unpleasant, disturbing and horrifying living experience I've ever had. The dirtiest, unsanitary and most disgusting apartments. The cleaning people NEVER do their jobs. Most of the time they are sitting in the break room, the spa amenities or having loud conversations in their cell phones in the middle of the hallways during the middle the day. The hallways, amenities and parking garages were always filthy. I'm talking about if the parking garages were inspected they would probably be shut down for being so disgusting. Trash cans overflowing, dead rats and mice in the hallways, horrible pest issues are just the tip of the iceberg. The leasing office staff and resident service staff all need to be fired. There is literally ZERO communication when you try and get something done. When I moved in they make you pay for valet trash service (which was a crap shoot if they even showed up or not) and they give you a trash can to use. I had to call and email at least 10 times before I even got a response, told me multiple times it would be at my door and was never there. 4 months in I finally got my trash can. Another minor issue I had was a pin pad that's used to allow guest in every building. I had emailed resident services about getting a pin set up for me. They told me it was completed. Of course it wasn't. Emailed again, a week later i received a reply saying it's good now. Still not working. 1 month later a 4 legit code was generated and fix. If they can't deliver a trash can and a pin code they make you pay a 25 dollar a month service fee for imagine if you had a bigger more pressing issue. There is no accountable or professionalism displayed. You have to go out of you way and pester them like a 5 year old child to get the job done. The final straw was the homeless issue and being robbed twice! They have a cheap bike storage that anybody has access to in the garage. I put my bike in there with a lock. The gate to the bike storage was broken into and my bike lock was cut and stolen. Front office took ZERO responsibility to help. If you go there to this day the bike storage you can see is still broken into and my bike lock is still there cut and broken. Inexcusable. I paid for a storage closet 6 months before my lease was up to store items. Not even a month until paying for it, someone had broken into the storage unit and stole a majority of my items. Again, front office in kinder words told me to flip off and there's nothing they could do. They then proceeded to ask me if I had the clamp lock that would have prevented that from happening. Of course I didn't. Why would you give me a storage unit that doesn't have a deadbolt lock? The offices response was "oh, I don't know why we didn't give you a storage unit with the deadbolt lock, maintenance must have forgot". This is your response after I had over 1000 dollars of items stolen out of my storage unit in your property? I had to pull teeth to even speak to the manager and even more teeth to get a resolution. This happens because they have a horrible homeless problem and the "security staff" they hire just sit and joke around on TikTok all day. Take my advice: don't let the nice amenities fool you. You do not want to move here. You will regret it from the moment you sign your lease. read more

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Jeremy is such a huge help, so much that I just had to leave a review. He is consistently taking care of whatever we need and he does a phenomenal job. read more

I've been living here for over 2 years amd love it. Specifically the maintenance Team , just ask for Luis A for anything you need... read more

Update 2 - This past week 3 homeless men were walking around on the 5th floor. They made inappropriate comments about me and watched me enter my unit. The next day I saw 2 security guards down by the park just sitting on their cell phones? No wonder it was so easy for them to get inside the property. Update 1 - Someone's car was recently broken into and hot wired from the FIFTH floor. Meaning they were able to get passed "security" and walk all the way up without being noticed. Plus the entryway to the apartments from the 5th floor are broken leaving access for anyone to come in. Very concerned for my safety and the safety of the other tenants here read more

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Alex and Adriana at Resident Services are absolutely the best! Super helpful and knowledgeable and calm regarding any issues I needed help with! read more

I've lived here since Jan 2020 and just renewed for another 14 months on my lease. I'm in agreement with all the negative reviews that have been posted here....ant issues, loud noises, delay of hot water, no response from the leasing office, etc but the one thing that really ticked me off was my renewal process. Early Nov 2020 I went to the office to ask for my renewal options. Management pushed me away and said they will email me and that their office is closed due to covid. (Totally understandable) My lease was ending on Jan 16, 2021 and they did not email me till Dec 8. Once I got that letter, they only gave me a few options - anything less than 14 month my rent will go up as month to month basically $300 more which is pretty ridiculous since I can't even use any of the amenities cause of covid. I get it...covid is out of their control but at least work with me a little please???! I tried to call the office to see if they can do 12 months instead of 14. Took them 2 weeks to finally set up a call and basically they just said no. On top of that I noticed I was charged the full rent in Jan 2021 when my lease is suppose to end on the 16th. (This is before I even resigned) It should have been prorated....they never even caught it and was totally confused when I brought that up! Just another example of how disorganized the office is...DOUBLE CHECK EVERYTHING BEFORE YOU SIGN AND WHEN ITS YOUR LAST MONTH MAKE SURE THEY DON'T OVER CHARGE YOU (Cause apparently they don't know so you're gonna have to do the work for them) I really didn't want to move especially during covid so I just resigned with them. THEN ANOTHER THING CAME UP...they called me saying they messed up on the lease agreement when they emailed me. They gave me a 2 week concession in the lease terms however called immediately and said that was a process error. Ummm ok....Very unprofessional. And such a TEASE. Basically it's very frustrating working with them ONCE YOU'RE A RESIDENT **with emphasis** If you really read the reviews on here, most positive review are future residents but once you're locked in all these issue come up! I'll admit that management is really nice and I'm actually not the one to complain either but I was pretty stressed out with this renewal process. On top of dealing with covid stress myself... I didnt know if I had to move out...there was no wiggle room to negotiate on lease term (which is fine whatever I got over it) but then had to go back and forth on the renewal agreement and figuring out why my rent was overcharged all at the same time! I wouldn't want anyone else to experience what I went through... Oh and just to make a comment on the ant situation....I live in a studio and I understand pest control comes every Friday but when I had ants they showed up on a Sunday and when I told management about it they said they will charge me if I request for pest control to come right away. Basically they just want me to live with ants for a week until Friday came! If you're okay with that then that's cool but I wasn't. I just went to Lowe's and bought all these ant traps to deal with it myself since I got no help from management! Broadstone repeats that they care about their residents but I'm sorry I totally disagree with that statement...action speaks louder than words! No read more

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Spent some time at resident services and Alexander there was amazing he definitely knows what he's doing. 10/10 experience

I've been at Broadstone Arden for 4 years now and enjoyed living here. The place is relatively new and clean and my studio has all the bell and whistles of a modern apartment, which I love. People I've met here (resident services, leasing agents, and even my neighbors) are nice. Recently, however, I submitted my notice to leave to find a cheaper place. Don't get me wrong but this place has really good competitive rent compared to other similar apartments nearby. It's just that I wanted to save more due to continual rent increase in this upscale neighborhood in OC (Irvine/Tustin/Santa Ana). Luckily, there's been a change of plan where it doesn't hurt me financially anymore to stay. However, more than a month has already passed, so I talked to a resident service rep, specifically Kimberley Smith, if she can help me stay even though the my unit already has someone who wants to lease it. She was so helpful and understanding and finally was able to coordinate with her team quickly to get me to stay while helping the other person find something else! I appreciate that so much! Shout out to Kimberley and her manager for being flexible with me! read more

I Lost my package! Alexander from RSC helped me find it! It was a whole thing! Thank you Alexander!!

SHOUT TO THE LADIES OF PARK & PASEO....... Kimberly,Rebecca,Blanca and Adriana My vehicle was toed because of a parking issue and these ladies worked tirelessly to get my car back, and I did not have to pay any fees. I came to them with this problem on a Tuesday afternoon and it was resolved by Wednesday morning. I am completely thankful. I honestly thought they would make this process hard but they made it so easy they don't know how much I appreciate their help. I am truly thankful. all of my experiences living in this apartment complex have been amazing. I have no complaints. Only good things to say about the employees and the apartment complex itself. read more

You cannot visit people who live here without your CAR GETTING TOWED. My girlfriend and I went over Super Bowl Sunday to visit her cousin and my friend who just moved in a week and a half ago. There was no visitor parking, so I had to park in the retail space down by the building. This was after hours so it should have been regular parking. Nope! My vehicle ended up getting towed! I spoke to the night security manager about why they decided to tow my vehicle, and he told me according to management rules the first offense is a citation and the second it would be towed. Interestingly enough, he decided to disregard that and towed it anyway. That towing company DTS was called by this night security manager at 5:25pm (after business hours) and my vehicle was picked up at 6:35. How convenient, it was towed after the towing companies working hours, so if you wanted your vehicle back that night you had to pay $510 or pick it up at 8am the next day for $370. This is completely unacceptable and shady to say the least. When I spoke to the other night security officer he told me 7 other vehicles had been picked up by DTS that evening around 5-6pm as well. This points to predatory towing because one car (Black Mercedes SUV) the tow truck had picked up that night had disability placards on the license plate. This is an illegal tow and violates California Vehicle Code 22651 which allows only Santa Ana or Irvine PD to authorize a tow of a handicapped vehicle. I will be looking into this further since the towing practice seems to be predatory. read more

Broadstone Arden - Apartments Near Me - Santa Ana, California

The response to my review says the parking policy is in the best interest of the residents. Two things I want to address with that stupid ass comment. 1. I never said the policy was bad entirely. I even said in my review that I understood the need for the policy. My contention was the with the fact that there was no notice before, during, or after my car got towed. I also said it was selectively enforced. Still, I see certain vehicles parked every day in guest parking. 2. I strong object to them using the words "best interest of our residents." If that was truly the case, they wouldn't have changed a big chunk of the already limited guest parking to 2 hour retail parking only. Let's be 100 here. Most of the people using the retail shops here are residents or guests of residents. There was no need for them to take away so much guest parking to designate to retail. That is not in the "best interest of [your] residents." One more thing I want to address in this update: some of the positive reviews. I honestly believe some of these reviews are fake. One says that resident services is responsive. That hasn't been my experience but I'm sure some people have had a positive experience. I think reviews like that are fake because of how they defend resident services. That specific review says that they can sometimes take time respond. And that should be expected with 1200 units. Fair point. Except one thing. This isn't discount housing. This place is advertised as luxury apartments. If they're understaffed, that's a self inflicted wound. You don't go to pay for Versace and expect Walmart service. If they're understaffed, hire more people. read more