I needed a new tire ASAP, and I was able to bring it in right in! This was an awesome place to go,…read morewith excellent, friendly, service. I will recommend this to everyone!!

Mike and his team provided great service and response time for a basic exhaust repair on my 2019…read moreSentra. Thank you for an honest job well-done and well- priced! Jim

Fast response time to questions. Receive the information requested will follow up on monday to make…read morea feature appointment from my transmission diagnosis very good service

Competent, resourceful, personable, timely, & adequate prices! I called and made a same-day…read moreappointment and for once in my life- I was thankful my bad luck brought me to this tire shop. The mechanics were knowledgeable in diagnosing what caused my flat tire and showed me what they had found. Josh went above and beyond in finding the best possible way to get me back on the road after informing me my flat tire was due to damage on my wheel (as a result of a different mechanic). He was precise and knowledgeable- exhausting all resources to search for creative solutions that were cost/time effective and practical. Josh used language that I could understand when informing me of what he was looking for and why. All the while, he maintained a friendly and personable relationship. Josh greeted me warmly by name each time I returned to the store and promoted my safety in every service recommendation. The staff in the front of the house mirrored these characteristics and the individuals I met in the shop were honest and competent. I will continue to have my vehicle serviced here and found the wait times to be modest, despite the complaints of some guests while waiting. Tire changes are rarely predictable and even less likely enjoyable, however the staff at this location made the world of a difference.

I purchased a set of tires and additional services totaling $1,100.00. A week later, on the day of…read moremy scheduled appointment at 8:00 AM, the store opened late. Several walk-in customers arrived, and I was informed that my service was being prepared. However, the walk-in customers' vehicles were prioritized, and I observed that my vehicle remained unattended in the parking lot while I waited in the waiting room. Despite checking the service monitor, my vehicle was not listed. It appeared that I was at the back of the queue, and my truck was still where I had parked it. I attempted to cancel the service, but a representative stated it would take 45 minutes to finish my vehicle. then they brought it in the service area. After waiting for two hours, as indicated on the monitor, the walk-in customers were serviced first. My $1,100.00 purchase was treated with disrespect. My wife and I have been customers of Town Fair Tire for decades; however, this experience has ended our patronage. There are numerous businesses vying for our business, and we will be taking our business elsewhere. Goodbye, Town Fair Tire.

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

if you dont do oil changes take it off your list of services, why is every car place like thisread more

Great service and knowledge. Was there for about an hour and watch the operation help a number of…read morecustomers that did not have an appointment. Will definitely be going back.

I was waiting for my car to have a light bulb replaced and to check an issue with my gear getting…read morestuck when down shifting. Another customer in the waiting room shared it was her first time in the Sturbridge location and asked what I thought about Sullivan Tire. I expressed that the Sturbridge location provides excellent customer service and that I would highly recommend them. I ended up needing transmission work done and they gave me a name of a place to get my car checked out.

I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting