Like other posts said: Manager Eric is rough around the edges. Other Employees are nice. My review is based on experience with manager. I am from Gilroy. I had alignment done in Bruce's Tire Los Banos, CA bc i was visiting family over there. After alignment I had lost turning capacity, I couldnt park to the right in a parking lot, so i took it to Bruces' Tire in gilroy (Los banos is 1 hr away). Phone Call: I broke down the symptoms to Eric and asked if they would look at it no charge-all of a sudden his tone dropped as said, "Sure bring it in" and hung up. A few days later I came in, and eric and I debated for 15 minutes about the alignment. He wouldn't even look at the car, said that alignment is 100%, My settings are factory (its normal not to be able to turn) and that he would charge me to look at it. I asked his for his card, after telling him about calling corporate, called him out on his attitude over the phone, and over the counter, and told him that Im aware he doesnt want to help clean up another branchs' mess. He told me that his family owns the business so that it wouldnt do any good for me to call, and I told him the other branch isnt better either bc the owner George is a chain smoker (even though he would smoke outside, the entire waiting room reeked like cigarrette smoke, and I didnt want to go back there). Finally he pointed to my after market steering wheel and said that was the problem...it wasnt. He basically tried every attempt to turn me away. He agreed to lift it up no charge, but before that, he attempted to turn me away again... He brought out his alignment tech (turned out to be a nice guy) and all THREE OF US WERE ARGUING outside of the store, about the alignment. He finally agreed to look at the car (eyeballed it, turned my car on and moved the steering wheel around a few times). I had full turning capacity before I got my alignment, and his tech also confirmed that my right turn was 'limited' after he took a drive in it. We argued some more, and he finally budged and lifted up my car to check the alignment. The tech said he loosened everything up and redid the alignment, no changes were made, ultimately it was all in my head. But turned out that my issue was fixed?.....praise God. At the end of it all I walked back in apologized to Eric for overflow of heart, and he also apologized for frustration on his part, REVIEW: 2 Stars because this was not a good experience for my first time in the Gilroy branch. I would have gaven them 1 star, but they fixed my issue, so that is a sign that they have good mechanics here, another star was given. OPINION: If you have to go back and confront the manager, stand your gaurd, he is a smart guy, and liek every business owner he doesnt want to waste time fixing something he didn't break....but he will budge. read more

My daughter and I were traveling from Fresno to San Francisco and stopped at the Gilroy outlets. Upon climbing back in our car to continue on to San Francisco I noticed the Charging Indicator light was on which indicates a problem with the Alternator. I asked for the name of a local repair shop and I was sent to Bruce's. Matthew Abeyta took care of us from start to finish - he was friendly, courteous, helpful - even giving us cold bottles of water!! He checked out my car, diagnosed the problem, ordered the part and took care of the repair the same afternoon which was great as otherwise my daughter and I would have had to spend the night in Gilroy! He even fixed my broken glove compartment for no additional charge. Great shop with great service - I would highly recommend it! read more

I was recommended to try Bruce's tire after several big name shops could not repair my tire pressure monitoring system . I replaced all 4 sensors and tires before going in to Bruce's tire. I was greeted by Matthew . He listened . He diagnosed the problem . He had the correct tools . He has the knowledge . He corrected the problem . I was in and out in 10 minutes. He said he did it for good will even though I had purchased the tires and sensors elsewhere . I found them word of mouth ... I work for a very large company in Santa Clara County . I plan on recommending them to everyone I can . They will do all my automotive work I can give or send them . Matthew went above and beyond . Nice to know another journeyman . ,, Thanks Matt read more

Heard great things about this place, went there myself to have a couple things checked and at first no one even wanted to take the time to give me a rough ballpark estimate on one of the things I needed done. Finally a guy went on the computer and gave me a rough estimate of parts and labor in no time at all. Why couldn't they have done that when I first asked? Or even the 3rd or 4th time I tried asking? To the one guy who finally helped me, can't remember your name but we talked quite a bit, thank you very much. You made the entire experience worth it, will look for you the next time I come in! read more

The 2 is because I've had good experiences at this place in the past with Sergio and Carlos. Unfortunately, they lost a customer today because their mechanic needs more training on how to speak to customers. Stopped by for an oil change and was immediately and aggressively told to move my car because I was "blocking the road." Standard practice at any oil change place is to pull up to the bay and be helped. There was also no other customers in the entire place. Now I know why. Hope this helps management improve customer experience for future customers. read more

JD and the guys at Bruce's Tire & Auto are awesome! I was passing through Gilroy last week and noticed my tire pressure light was on. JD immediately checked the pressure and found that the tires had been over-filled. He showed me how to check the manufacturer's suggested pressure (sticker on inside driver's door, which I should have known) and reset my tires. Then he reset the automatic warning light and I was on my way. When I offered to pay, JD wouldn't accept any small amount. Grateful for such kindness and professionalism in Gilroy! read more

I blew out a tire on my camper on the way through Gilroy. I talked to several other locations that were not very interested in helping me get back on the road that day. Once I got Bruce's on the phone I knew I was in good hands. From the starting phone call to the owner getting his hands dirty to make sure everything was back in place at the end these guys really went the extra mile. I can't recommend them enough. I hope I don't have another blow out but if I do and I'm in the area I know where I'm going to get it fixed. read more

Bruce's Tire in gilroy is awsome! Great customer service over the phone as well as roadside assistance! They helped us on the side of the road with our rv tire repair. They found us a tire that was a close match b/c our tire was not in stock and we needed one right away b/c we were stuck on the side of the road. Everyone else i called for roadside couldn't help us but Bruce's did! They were so helpful and very fast so we could get on our way. I would defiantly recommend Bruce's to anyone. Thank you so much for your help! read more

Just signed up with Yelp to give a big review for a solar company. But it will be not fair if I will not say few good words about you first. From regular oil change to scheduled maintenance, scary breakages and repairs and of course tires and wheel works - serviced 4 family cars with Bruce's Tire in Gilroy for last 6 years. Confidence at the front desk, Matt and Eric, thank you. Reliable job at the back. Can't imagine better service for my cars. No wonder all of them run like new being 110k minimum miles old. read more

I can't seem to find the 6th star to roll over in order to rate this place. Great service!!! :) Eric and Kevin are like the dynamic duo of Tires and Repair. They not only rescued my car with a new set of tires, but made the hour it took just fly bye with great conversation and just watching them run their business and take care of other customers who needed this or that done. Now my ride is smooth and quiet and ready for rain. read more

I had taken my car in because I needed new tires. I am beyond satisfied with their exceptional customer service. Unfortunately, they did not have the tires I needed. Instead of sending me off elsewhere, they went above and beyond to get me the tires I needed and in a quick, timely and professional manner. Will definitely continue to bring my business here as they clearly take care of their customers. Thanks again Bruce's Tires! read more

I had a tire with a leak due to a nail, so took it in Saturday morning and I got immediate service. Both the front-counter person who greeted me, and the person who did the work, were very friendly. In and out in just a little over a half hour.The mechanic even gave me the nail as a souvenir. And best of all, it was absolutely free!! If you're looking for outstanding service and work, I highly recommend you go to this place. read more

This place is awesome. I am new to the gilroy area and needed some work on two of my cars. I saw their commercial on TV, and decided to give them a try. What a great experience. Very helpful with great communication. They do so much more than tires. I love to support local businesses and this one has been in business since 1936 for a reason. I will be having all of my auto work done here in the future! read more

My buddy and I have been here before for tire related needs, and was very happy with results. Took my 1965 Mustang convertible in today for a complete alignment. Dropped car off and picked it up when ready. Eric and the guys are very nice, and friendly. Also, they are reliable, professional and reasonably priced. That's why we keep coming back.........................Thanks, guys, for a great job !! read more

Excellent Experience! I had a screw stuck in the tread on my right rear tire. I went to them to get it repaired. I had a coupon for a free flat tire fix. They did not even care about that. I was told not to worry about it. The people were friendly,professional and polite. I was in and out in a short time with a repair fee of $0.00 I highly recommend Bruce's Tire based on my visit! Thanks All!! read more

Best service I've gotten when it comes to auto shops. Mathew was a big help when it came to installing a new alternator into my Ford Expedition and they were nice all the way through. Even after I was leaving I noticed my interior lights were still on and I brought it back, they still helped me out. All the guys there are very helpful and knowledgeable. Definitely going there from now on. read more

I have been going to Bruce's in Gilroy for the past 15 years or more. Through the years I have received excellent customer service from Adrian, Kevin, Eric, Matthew and now the new crew continues to do so. I am now bringing a fifth vehicle here for all my oil changes, maintenance and the occasional breakdown. They are just good people! read more

This place is awesome. I have used their services for about a year. I have had 3 flats patched and 1 set of tires put on. They are always friendly and are always able to help quickly. They have the most affordable prices in town. They even patched a nail hole for me for free! I highly recommend this place for any tire issues. read more

If I could give more stars I would, highly recommend Bruce's. They went above and beyond my expectations! They went on a hunt to find the specific wheels and tires I needed in such a fast and professional manner. Their customer services is truly the best! Glad I chose to come here and will definitely be coming back! read more