Everything about this experience was horrible. Waited over an hour to get my car, and the pickup process after the counter was confusing and jumbled. When I returned the car around midnight there was no one there, which is understandable since it's after hours. However there were no signs or guidance at all on where to leave the car. I assumed the cars parked behind one another next to piles of trash and dirty children's car seats was where I should leave the car, so I did. I walked over to a spot labeled "shuttle" to wait for the shuttle to take me to the terminal. I watched it approach me, ready to get on. And then it drove right past me, and out of the parking lot, empty. I realized there were two employees inside the building (I had assumed they were closed) so I went inside and immediately received dirty looks from both of them, maybe because my eyes were bloodshot? Which was simply due to being exhausted and sleep deprived. I asked the man when the next shuttle was coming. He said "it just left." When I told him it had driven right past me, he was incredibly indifferent and basically said "tough luck" as he continued to shove peanuts or something in his mouth. I waited outside in the cold for the next shuttle for about forty minutes, until another employee happened to walk by and asked me if I was okay. I told him I was waiting for the shuttle and he radioed someone to pick me up. The other two employees inside really couldn't have cared less. read more

I'd leave zero stars if I could. DONT RENT FROM THIS PLACE! I wish I'd have checked reviews. Despite being there before we were scheduled to pick up our reserved car - it took over 3 HOURS after pick up time to get us in a car and on our way. Totally disorganized. No communication from staff. Except that our attendant told us it was like that everyday - so they clearly know there is a serious issue and they have don't absolutely nothing to disclose the long waits to customers (or, better, to STOP RENTING CARS beyond their capacity to actually rent them on time). As a result of our wait we missed 1 of 2 days of the event we flew into town for. Negligent business practices. read more

Not sure if I would even give them a one star. We arrived 12 minutes before our reservation and they tried to charge us another day. Our flight was at 540am. There was no one there checking cars in. The receipt said the car was checked in around noon. There were lines and lines of cars being returned. We were charged an extra day. We were back home by the time the car was returned. Tried calling and their customer service is closed. Seems like this location is trying to take advantage of people. read more

Easy process if you plan ahead! I bid and booked online at Priceline.com. It was easy! Walked up to the counter, gave them my name and boom...signed some nondisclosures and we are on our way to getting our rental. Our counter guy was nice. No fuss no muss! Returning the car was easy too. Drove up, followed the signs and someone comes, scans the car and clears us of vehicle responsibilities. Now we are on the budget bus to our terminal. Allow yourself at least 15 mins or more to return car and hop on the bus to airport! read more

Budget - Budget bus pickup area - Car Rental Near Me - Denver, Colorado

Hundreds of people lined up in the sun at over 90 degrees for hours to get a car. Cases of water seen behind the counter but not a drop for the customers. 40 years of traveling and I've never seen anything this disorganized and mismanaged. A Thursday in the middle of the day with no holiday should go smoother. Just wanted to warn people that will be very upset when they get there and see the lines. read more

Budget's parent company (Avis-Budget Worldwide) appears to be segmenting their business into two main types of customers: those who choose on price, and those who choose on service (which is more the Avis brand). You will often find Budget is the cheapest option of all on aggregator sites, but beware. If you are arriving close to a weekend, you are likely to face long lines at this location (which I confirmed with the agent at the desk). I waited over 2 hours starting at 1am on a Thursday/Friday night. I couldn't leave because the car was prepaid. I learned my lesson. Before booking, consider whether the money you save is worth a few hours wait to get your car. If that weren't enough, when I returned the car, my emailed receipt showed a charge of $30 for fuel, and mis-recorded the tank as 6/8, when I had in fact returned it full. I was able to get a refund for this after calling customer service, but it was still a bad experience. This is the first one star review I have given. It means "Not good", which is how I would have to describe Budget at least at this location. The staff were friendly, but that's not enough to make up for the other downsides. read more

Would give no stars if I could. What's the point of precheck in if you have one general line for everyone? Took us 73 minutes to get our car on a Thursday afternoon. It was awful. Two people at the counter. Once you get your car assignment you cannot walk to the spot and go. You have to queue in a separate line outside and wait for one guy to walk each person to their car. Back and forth, back and forth. It is awful. Spend the extra money and rent from Hertz. read more

I'd honestly put no stars if I could. The process of renting was simple and easy itself. We booked our rental on Southwest Vacations when we purchased our airline tickets. We knew at that moment there would still be fees/taxes around $100 that still had to be paid. No problem. We get to the counter the day of pick up - was told we pay those fees when we drop the car back off. We also had to give a debit or credit card for a hold - again no problem. Was also told the hold would be released the day the car is dropped back off. Not a problem. We drop the car off and the guy told us we were good to go. He said we didn't have to go inside so I was confused because of the fees/taxes we still had to pay. Instead budget took $209 out of our account. Even with the fees/taxes we should still be getting some of that back. It's been over a month and I've reached out to budget numerous times. We returned the car on time and with a full tank of gas. We opted out on all the upgrades they try to sell you. We just want our money back that's rightfully ours. There's so many other options with rental companies, I don't think we will ever work with budget again. This experience left a bad taste. read more

Employees who actually tell the truth would be a start. I reserved a car weeks in advance, a Toyota Corolla or similar and when I went to pick it up, they didn't have one available and offered me either an suv for an additional $300 which I didn't budget for, or an EV. I don't know anything about EVs, don't own one, never driven one, know nothing about them. The guy at the counter said it's easy, charging stations are everywhere, and it's convenient. Lo and behold, there are 12 charging stations near my hotel in Westminster and NONE of them were available. Either they didn't work, weren't actually there, or were for residential use only. I got left with less than 30% charge so I called Budget and they gave me such a run around. First they scheduled me to go to a random budget office to exchange the car, saying "it's a quick and easy exchange," and guess what? It was not because this office doesn't even have cars. Then customer service said "roadside service can bring you a new car to exchange," and roadside said that was a lie. So Budget customer service is absolute bologna. Never, ever again will I use Budget anywhere. First and last time and I'll be sure to tell my giant family to never use Budget either. read more

If you create an account at Budget you will be eligible for Fastbreak aka Clear service which saves you from needing to wait in the long line. I wish this was better advertised. Despite waiting in line for an hour, every other aspect of getting a car was quick and easy. read more

Frequent user of Budget Fastbreak . Only problem - long line for the shuttle bus. Two bus completely filled up, I had to take the 3rd. Everything else was fine. Name was on the Fastbreak electronic board (people, even if you rarely rent, sign up for the loyalty program. It's free. Walk to your car and show your license at the exit gate, Why go in the building?) Car was ready with my contract inside, Return was perfect. Arrival - from the time I got in line at the airport until I was out the gate, 35 minutes. On return - 22 minutes. ) read more

I am 21 and the lady was very helpful in finding me the best deal with the under age fee added onto it. She gave me a very nice car, the wait was about 20 minutes but the line was very long and bus there was also very full. A lot of families were in at the same time as me but picking up my car was very efficient otherwise. read more

I used to rent cars from this place. They call their process "express assign area." We waited for an hour. Missed our dinner reservation and we were charged money by the restaurant. They changed their process. You used to be able to get keys and walk to your car. Now they think they need to escort you to the vehicle. It takes a very long time. Budget also changed their policy to make you gas within 5 miles of the location and provide a receipt. This company has changed for the worse. Do not go here. read more

Below Average service, long wait at counter, long wait for car. It took us almost three hours from start to finish. Only employee who did seem to have soul was the girl who cheerfully checked our id on the way out through security gate. Never again. read more

After waiting on a normal line to pay for our car (15 mins) the guy said, "Just go out to the white tent and pick up your car!" Sounded great. Until we got out there and discovered that the line was about 150 people. They said it would take 10 minutes. Closer to an hour. I've never seen anything like it and I tent a lot of airport cars. Lame. read more

Budget - This is the line to pick up your car AFTER you already waited on line to pay for your car. - Car Rental Near Me - Denver, Colorado

I was a first timer using Budget and was pleasantly surprised with the service and vehicle! In general renting cars at the Denver airport is a pain - you have to take a shuttle from the airport to the rental car location. They offer a shuttle bus (unfortunately the driver is hard to understand so it's a little confusing when determining pick up and drop off). Upon pickup, the line was short - awesome! That's when we met Michelle, she was great. We got a deal on an upgrade and left with a brand new mustang. Only 350 miles on it! I was shocked that Budget had such nice new vehicles! Michelle said that's very common - this renewed my faith in budget in general. Finding the car in the lot was a bit questionable. We were in row E but initially couldn't find E...keep walking, it's in the back. The layout should be less confusing. The car was great, we were able to drive through beautiful Colorado! Will consider using budget again! read more

Budget - Car Rental Near Me - Denver, Colorado

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Like other renters said, the wait times and process to pick up our car was terrible. Long line, no sense of urgency at the desk.

Budget left me to die on the highway. My tire popped on a 2021 car with less than 1500 miles on it while traveling to Colorado Springs. They left me there for 4 hours. It took until we threatened to call 911 and leave the car stranded for them to finally send someone out to rescue us, then they had the audacity to charge us close to $250 for the person to come fix our car! I am a type 1 diabetic that had no access to medical care while I was on the road and my blood sugar was beginning to drop. They did not care. My fiancee and I could have died and they did not care. Absolutely DO NOT RENT from Budget under any circumstances. Literally ANY OTHER COMPANY is a better option. read more

Fast break was closed and had to wait for a very long time to get my vehicle. Then had an issue arise and couldn't ahold of budget. Twice we finally got through and were immediately disconnected after waiting 10-15 minutes each time. Upon arrival, the parking lot was a mess and the workers were yelling at customers. 3 buses came by to drop off incoming passengers without stopping to pick up those waiting to get to airport. Worst car rental experience ever. read more

It's 3:28 pm Sunday November 21, 2021 and there is a HUGE line (at least 15 customers) and 2 workers. I saw at least 2 people in the back and none of them came out to help! No wonder this place has gotten such bad reviews. I should have checked Yelp and gone to Alamo or Enterprise (significantly better ratings). The 2 workers here seem great (one brunette & one blonde female) but when they don't get support from management, they will eventually leave. I just saw someone lurking about in the back and casually walk to a computer - zero sense of urgency. I will certainly think twice before choosing Budget. read more

Budget - Car Rental Near Me - Denver, Colorado

Denver Airport (DIA)- We were stuck to rent from Budget on 7/4 and it was a terrible and stressful experience. We got to Budget from the airport and upon disembarking the shuttle we saw masses of people waiting for cars in the hot sun. It was the 4th of July too! There were not enough vehicles and people had to wait hours. I paid almost $1000 for a 4 day rental and the fact that I had to wait for service blew my mind. Never again! In addition, we had to wait almost an hour to get back to the airport because there weren't enough shuttles. Budget had to enlist other car renter operators to facilitate. DON'T DO IT. BUDGET NEEDS TO MAKE CHANGES. What a rip off! Never Again. read more

This budget location ruined our trip to Denver. After waiting for 3 hours outside for one attendant to individually fetch cars, we were forced to rent an EV. The staff and management have no consideration for their customers as we waited outside with an infant for people to return a car we could rent. I'm baffled by the inefficiency at this business. Do not ever rent a car here. read more

It was a mess from the start but what brought me here was their charging me over our contracted agreed on price. No shuttle service - Avis was supposed to shuttle us but lied and said they didn't, first time. 1-800 number said we were on our own. Then second Avis guy said no they cover form 12:30-3:30. Rented us an imaginary car, then said chose one and go, had to return bc paperwork didn't check out. Finally on our way after a loss of 2 hours of sleep. Then upon return they charged us $30 more than the price I verified and that Costco rental car agreement had stated. An utter mess. Will never rent at Denver again and probably not budget because their fast pass certainly did NOT help us this time! read more

I would give them less if I could. This place is so poorly run and overcrowded it's reminiscent of the same conditions Airlines afford you after paying their exorbitant fees. Fitting since it's the next stop for most after DEN Intl. Save yourself the time and get TURO. Flush this Budget turd down the toilet. read more

Budget - Chaos - Car Rental Near Me - Denver, Colorado

Worst car rental experience in my life. Its 4am right now. We reserved a car online days ago, and have still waited more than two hours and haven't even gotten a car yet. My kids are sleeping on the floor. There is ONE person at the front desk! At least we'll probably make it in time to get the hot breakfast at our hotel! The poor people at the end of the line will have to eat the vending machine food! Updated to add: it took is 3 hours (2am to 5am) to get our rental car! Insane! read more

Do NOT give this place your business. It is a terrible company. After returning the vehicle on time with documentation, I was charged $884.79 for "extending" the rental. How it that possible when I am no longer in that state. It's taking days to resolve the FRAUDULENT charges. The reviews are accurate stay clear of this company. read more

2 hours in the plane. 3 hours in the car rental line with a reservation. Reports of 2 - 3 waits are constant since 2013. Agent spent 10 minutes on up sales as line grew. 10 kiosks, 3 agents. Never use Budget rent a car. read more

If I could give no stars, I would. The budget Rent-A-Car at Denver. International airport is a complete disaster. We waited for three hours to get a car. It took 90 minutes to see an agent. We had the car reserved months in advance. After you see the desk agent, they sent you out to a tent where they keep you waiting for another 90 minutes to get, a car that has just come in and needs to be washed- except there were many people ahead of us. I offered to take a dirty car, but when I went to exit with the dirty car, there was another 20 minute line to exit with only one agent. He told me the car that they had given me was not Road worthy and would break down. It took quite a while to make everyone reverse their car so I could get out of the line and receive another car, which took another 30 minutes. Never rent from Budget at Denver International Airport. Btw, they also own Avis. read more

I rented a car at DIA for $382.16. It started to give trouble as soon as we were out on Pena Blvd. We had to drive very slowly, in the midst of heavy traffic. it then broke down r on a city street. Budget sent a tow but would not take me back to the airport that night. Next morning, Budget took me back to the airort via Uber. I I asked for a differnt car & larger, at the same price, to compensate for the nightmare experience. The representatives agreed, ( after the manager came 4 times to the "Fast break" kiosk to authorize this). They would not print out the confirmation, saying that they had no printer. When I got home, they billed my credit card for $1366.3. I've NEVER received a revised invoice. Two or three weeks later, they DID give me a $437.12 credit. Then, they charged my credit card another $291. for the cost of the tow! read more

I turned my car I to an attendant on Sunday Sep 24 2023 at 935am and recd an email today advising the car is 3 days late. My flight was at 11:35am from Denver to home and my card was charged extra money for 3 additional days and I was told it will keep getting charged until they find the vehicle. How does this happen ???? read more

Most frustrating rental experience I've ever had. We rented a Tesla two nights ago. Nobody at the Denver counter told us about this car, or gave us any instructions except to return it with a full tank. We pointed it it was an E.V. We are trying to link our phones to the car with the app and it's asking for the QR code we first saw when we got in the car. We're told we need to reach the Denver counter. This is impossible. We've been shuttled around customer service and roadside assistance for two days. Their company has no business renting these cars, they haven't trained staff and offer zero support in the field. I plan on disputing the bill and posting this far and wide if I we can't get assistance with this today. read more

This is the most ridiculously unorganized rental car property we have ever been to and we have traveled all over the US. We stood in line for over an hour just to get our car, then we had to wait in another line to have our car brought up to us (which took another 20 mins), then the wrong car was brought to us, then we sat in a traffic jam in the Budget parking lot for over 45 mins trying to get out of the the actual parking lot. There is absolutely no oversight for this location and is by far the worst run rental property. I feel bad for the one employee who is having to check the cars, and help the other customers find their cars. He is a rockstar. The management here needs to change. read more

Budget - One employee with lines of cars and people waiting. This is unacceptable. - Car Rental Near Me - Denver, Colorado

It took forever for a bus to bring us to the car rental location which is nowhere near the airport. Then we had to wait in a long line for over an hour to check in. We're currently waiting in another line just to get the car. Who knows how long we'll be in this line. Save yourself the headache and choose another car rental place! read more

Absolutely horrible. Will leave you stranded at a national Forrest with no spare tire, and somehow expect you to go pick up a replacement vehicle. read more

Pick up may not have been the most efficient due to lack of staff and other costumers not doing pre registration but the vehicle we got was great and affordable. Drop off was a breeze. read more

On December 2018, I rented a minivan from Budget at COS and was a disappointment. I reserved a Pacifica and got an uncleaned Dodge. For January 2019, I decided to give a try to the Budget location in DIA. Well, at least this location gave me what my reservations established, a Pacifica minivan. When I went to the parking lot to pick up the minivan, the spot they assigned me was empty. I had to walk back inside the building, from the middle of the huge parking lot, and do the line again for them to give me a new spot number and paperwork. This time I told the employee the specific number spot where another Pacifica was, that way he will not send me to a empty spot again. He didn't apologized, he didn't even care! The day of the return, they employee at the drove off was so bitter at his job that I just smiled and said: "have a good night" just to pissed him more. Slow-paced, careless and unfriendly employees are the problem at this location. read more

0 star rating. Told it was 3+ hour wait with 2 employees with over 100+ people waiting to get their car. Oh wait, this is at Avis because we were dropped off there because Budget ran out of cars. Never again! It is 2:30am now still in line. read more

I almost gave them five stars until a snow storm hit and the windshield wipers didn't work! This was a mess! No visibility while driving. Super unsafe. read more

With Budget Rent a Car, a deal is not a deal. First, I was offered three defective vehicles until we found one that seemed sound. Budget apparently doesn't inspect their vehicles before offering them to customers. The first car had no spare tire and displayed a warning message with a lighted exclamation point in the dashboard that the vehicle must be inspected. The next two vehicles also had no spare tires. The fourth vehicle was just fine. It was a 4Runner with 18,000 miles. Everything worked. We enjoyed it for two weeks. Second, Budget charged about $65 more than the promised price from Travelocity in writing, a PDF copy of which I had provided to Travelocity (which I received from Travelocity in the first place). Although I complained to Travelocity, it provided no relief to my complaint. Travelocity reported that it contacted Budget, which related that I added insurance coverage, which I had not done. Next Travelocity reported that Budget reported that I may have changed my rental period, which I did not do. Finally, Travelocity reported that Budget related that the taxes had been increased. I was disappointed with the competence and integrity of both Budget Rent a Car and their renting agent, Travelocity. read more

Got off the plane and went directly to shuttle for budget car rental and this place was clean and ready to go for the customers coming in. It's nice a big airport has the shuttles that take you to the car rental buildings to pick up your vehicle. Soon as we got in the door they greeted us and welcomed us. Very clean inside and the manager or some gentleman was tidying up and fixing the ropes when we walked into the building. The lady helping us was very friendly and open and honest about the area and the ever changing weather during the timeline we were staying and she Rec come fed a few spots to go to and to be aware of the tolls for different roads that we may drive onto. They had a lot of cars to choose from and they upgraded us for free! Small Car to a small to a nice SUV. read more