After landing in Denver, we go to pick up our rental car. Shuttle service was fast out to the rental companies, and when we arrive at the Budget lot we got the car quickly, no long lines or anything. No complaints there. We didn't need anything fancy, it's just for a bit of getting around while we're on a trip, so we had originally booked a midsized vehicle that would do the job, and that's what we stuck with. This place, like all car rental places, is definitely about the up-sell. They did try it on several things until I gave the guy at the counter my special look which means "don't try to sell to me, if I wanted it I'd have paid for it when I made the booking". It's the usual, overpriced, additional insurance that you don't even really need if you have decent auto coverage yourself. I think the best up-sell was to try to get us into an SUV, however arguments like "it's more fun" and "you can go off road" are not really valid. My main counter arguments run along the lines of (1) well obviously we have more "fun" vehicles at home than we would rent - we just need this for a bit of getting around, and (2) if we really go off road traveling around downtown Denver or getting from Denver to Colorado Springs, the quality of roads must have really gone downhill since we last visited. That's why sales people love me so much :) Still, it did the trick! So we get the vehicle, there is some minor damage, I take pictures of it to be safe, make sure they note it and off we go. Really no problems. Bringing it back was a breeze, it took 2 minutes and we were straight on the bus back to the airport terminals. It does also bug me the weird charges some of these guys conjure up when you return, like "road safety" charges of $2 a day - but it added a whole $8 more than we originally expected to pay so I just bit my tongue on that one. If it's the roads that are unsafe, shouldn't we be the ones getting paid? ;) That's probably why they need you to take an SUV. read more

Worst experience in our entire lives. You have a reservation yet they make you and all the others who did the right thing wait over an hour outside in the heat for a car. I have never been tested with such disrespect. They last minute push the "fast track" option on you. To which, we did. And sure enough another long line! Here's a tip, if you can't fast track a process like getting a rental car, which you already reserved online, then stop selling so many cars! I will continue burying this company online until this gets rectified and we are granted a full refund. Never will you get our business again, nor will friends and family. read more

Was looking forward to having a smooth transaction after reserving a car and paying ahead of time. Car was not available which was very disappointing because it was a convertible that we had looked forward to renting. Was told there was one with a crack in it if we wanted to look at it. Well we did and car was brought up with major crack in window that would have been totally unsafe to drive, Finally was given a Jeep Wrangler and we were told to return the car with no gas as we would get a free tank by the manager. After walking to about the furthest area of lot only to find car deader than a door nail. Staff member that was in area came out and told us that the car should never have been rented out because it was broken. Trudged back to main area and was told a second car would be set up. Went out to car not cleaned well with small crack in windshield. Returned a week later and when car was checked in I told the staff member that I was told to bring back the car empty. When he handed me the itemized statement I was charged $178.00 for fuel. So I went to main desk area to get it cleared and staff member said where was it written on the papers that I would receive a free tank of gas. I explained what the manager had said and then he wanted her name which I didn't remember. It was obvious that he thought I was lying and I said the paperwork kept changing because of all the issues with cars. Then he asked if I could describe the manager which I was able to. He finally relented but was not happy. So much for Budget... read more

Holy crap I can't believe I rented a Nissan Sentra. That thing was a complete piece of crap. It felt like someone had beat the crap out of it for 25k miles and left it for dead on the side of the road. The gas cap wouldn't latch, there were dents everywhere that they tried to pin on me, and it was one of the least comfortable things ever. But hell, for $20 a day after taxes what do I care? They will try to upsell the crap out of you even if you say no so just deny everything until they give you your paperwork. Also, make sure to double check everything on the paperwork to make sure it is what you agreed to so you aren't getting duped. read more

Despite being told that my reservation was cancelled, the day before, when I arrived they had a car for me. Everyone was friendly, and the service was prompt and professional. read more

I had another great experience at the Denver Airport Budget this year. This time I booked using Fastbreak and was the only person at the dedicated fastbreak counter picking up a car. The car class I reserved wasn't available so they upgraded me for free. Also the shuttle to the location seemed to be running more frequently than last year read more

I'd give them zero stars if it were an option. We rented a van for a ski trip and during a heavy snowstorm found out the drivers side windshield wiper did not work. Drove 10 miles in a blinding storm through switchbacks with no guard rails leaning over to see out the passenger side while my daughter was telling me where the road was going by gps. I spent over 4 hours on hold waiting for customer disservice. Daniel, from California told me my three options were: 1. Keep the unsafe van. 2. Drive the unsafe van back to Denver for a trade. 3. They will pick it up and drop off a different one--but additional charges would ensue. I'll never rent from budget or avis again and am telling everyone else not to also. read more

Don't use Budget at Denver Intl Airport. Fewer shuttles than other rental car agencies, so you wait longer at terminal. And they added a $15 "convenience fee" to my $14 toll charge. Really, $15 just to charge the card they already had on file for the rental. Rip off!!!!! read more

How long can we make our customers wait in the cold? Poor customer service. The car I rented was dented and all scratched up.

Easy check in & out. Shuttle takes u directly to airport and helps unload your bags. Great customer service. Will definitely use them again. read more

Left my wallet in the vehicle I dropped off and struggled to find the car based on a paperwork mishap. Edgar out in the lot was EXTREMELY helpful and searched through all the cars and finally found it right before my flight. Him and the lot staff were the best, most helpful part of the experience despite the lackluster feel of the whole rental process. Edgar's quality service represents what Budget should strive for as a company. read more

Just bad. Long lines. Not enough people working to check people in. Apparently a mid size car is considered "full size" for budget. Opened our car and it was dirty and smelled of weed. Called customer service to try to exchange the car and was told we have to call each individual budget location in the area to see if they have a replacement. Bad experience all around. read more

Budget is a terrible rental place. Pick up service from Denver airport was terrible. Took 25 minutes to get picked up

This has been the worst car Rental experience of my life. First off, we waited for over an hour in-line. Then they were out of suvs (in Denver?!!!) and our only option was to upgrade. A $200 upgrade later (it was supposed to be a convertible) and it didn't even work. I called customer service three times (wasted 75 mins or so) with no resolve. Came to drop the vehicle off, tried explaining to the guy checking us in and he didn't speak English or even respond to my complaint. We got on the shuttle and sat for an extra 15 mins while they tried cramming an extra 15 people (standing - including toddlers and elders). I would ABSOLUTELY recommend that NO ONE ever rent from here. read more

The worst experience ever with a rental car company! I am waiting on a receipt when a woman speaking little English takes my car and drives off! No customer service greeting and farewell! When she comes back I asked for a receipt and she points to the office with a long line of agitated looking customers. I have an airplane to catch so I left with no receipt. I called for a receipt yesterday with the worst customer service! It took five calls to five different people to get my receipt! Two weeks ago I had the worst experience in El Paso with the same company regarding getting a receipt! My other experiences with the companies are positive and a receipt is printed out immediately upon arrival to release the car! Get with the modern times budget! And hire people a customer can communicate with! read more

Shitty bus service, waited 36 minutes in the 34 degree weather to have a bus pull up that was full. Next bus another 25 minutes. Driver was rude and didn't care about the hoards of people waiting. Standing In line for a rental car is stupid, I belong to other car rental agencies and just walk up to a car and take it to the gate to be checked out.there are hundreds of people in line, all this does is ruin the experience. Budget needs to either shit the doors or figure out customer service. Customers come first not them! read more

Over an hour wait to get a car. Had reservations but the line was amazing. I will never rent from Budget again. Like DMV. Not enough staff and tons of customers. Crazy. read more

Budget - Car Rental Near Me - Denver, Colorado

Dealing with your front desk staff was frustrating. You see, I booked online through Expedia for a certain type of car. But the front desk person said I'd get a much smaller car unless I wanted to pay extra. When I said no, he started offering me his employee discount, his manager discount, etc. Finally he said he'd "upgrade" me for free. Well, it wasn't an upgrade. It was the car I had already paid for. Very sleezy policy!! I'm personally offended! Plus, the shuttle to the airport after returning the car, was playing Christian music! Again, I'm offended! Do not play religious music! Finally, I really liked the car, but it had trash in it. Like used toothpicks, etc. Gross! Though I liked the car, I'm overall unhappy with you! read more

Awful experience renting from this place. The shuttle drivers had us stand in the cold outside the bus for 17 minutes waiting for the "go ahead" to load his bus, we waited 45 mins to get through a line due to a short staffed office (when I scheduled my pickup time), and finally I was told someone would be bringing my vehicle to me and after waiting another 20 minutes, I had to go find my vehicle in the lot myself. Horrible customer service - use a different provider. read more

Smelled like hot dookie inside the building. About an hour into my trip, discovered the Jeep I rented had no wiper fluid - super dangerous for a snowy and dirty trip to the mountains. You'd think it would be standard protocol to check fluids before and after every rental. read more

I was a little hesitant to rent from the Budget Car rental at the airport after reading the reviews but I had an excellent experience. As soon as I collected my luggage I went outside and about two minutes later a shuttle had arrived. When I got to the agency there were about ten people in front of me. I belong to Fastbreak and mentioned to someone play the desk and they took me next. There is a fastbreak counter in a different building but for some reason my shuttle driver didn't ask if anyone was fast break members. Car was brand new and loaded - I ran into a lot of snow and was nervous because I only rented a Ford Fusion and it was perfect. Drop off quick and easy! Highly recommend Budget Car Rental! read more

They charged us an additional large fee 2 weeks after our e-receipt with no explanation and no details on the receipt. Once I contacted them was informed it was for damage with no details. We had walked around the whole vehicle (and took pictures) with the check out lady and she said all damage was "no worries". Then we returning the car no one walked around the car with us to inspect for damage. We would never have been told what this additional fee was for if we didn't call them! The updated receipt still said all fees adding to original charge and then added $250 at the end with no details!!! I would not rent from this particular Budget and probably not from any Budget in the future! read more

I rent exclusively from Budget, and usually things go fine. Though we tend to only remember when things don't. I have FastBreak and it pays in places like this where people complain about long lines and having to wait to get a car. Reserve in advance and it'll save a lot of hassle. Usually. The shuttle bus that picks up at the airport makes two stops, the first is outside at the Fast Break area, the second is at the main reservation desk. I got off at the Fast break area. I called to reserve a specific car, a 2017 Ford Mustang, as I wanted to have a day to drive a fun car. Normally there is a board with sections or spot numbers for the reserved car next to your name. Mine was not on the board. This means I had to wait in line at the Fast Break area to speak with a rep. There was only one and she moved slow. I was already late from my flight being delayed, and the whole point of FastBreak is not having to deal with delays when getting a car. After getting up to the counter I was told they didn't have the car I had reserved weeks before. Totally unacceptable. So I had to select something else. Normally this would be fine as I just reserve a 'class' of car, but in this case I reserved a very specific year and model. How do you let me reserve it and then not set it aside for me?? So now after more delays trying to find the car I reserved and having to switch, now I'm really late and go to get my other car. What do you know, in the spot right next to the car I was assigned is the car I reserved! I walk back, have to ask the people in line if they mind me cutting back in, and have to go through the process all over. "You have the car I reserved. It's right next to the one you sent me to." "Oh really? Wow. That's great. Okay let me switch it for you. Can you go get it and drive it over here so I can swap the paperwork?" So now I go back to the car lot, get the Mustang, drive it over, get out, give here the keys so she can switch the paperwork. (After having to excuse myself for cutting back in line again, still only one person working after 30 minutes of this, and now 10 people backing up in line.) I get everything switched and I'm on my way. Sooooo, after all that it was fine. Because I had left. This was one of the more frustrating Budget experiences I've had. I've been renting from them about once a month for over three years. This was the first big kerfuffle I can recall, but boy was it trying. read more

I will never use Budget rent a car service again and here is why: 1. They refused to take ownership over their own mistake and their business relationship with 3rd party site - Priceline. 2. They messed up our drop off location 3. They messed up our drop off time 4. They were not willing to reach out to Priceline regarding the concern after we begged that this be our only accommodation 5. We got over charged 6. We had to pay additional parking fee because of Budget's mistake Horrible customer service experience, we were not asking much. All we asked was for them to reach out to Priceline for us. And they refused. Very unwilling to help us during a stressful time. read more

We waited for the shuttle in 2 degree weather. After being driven past 20 times by the Hetrz, avis, and every other shuttle available, we decided to jump on the Enterprise shuttle to get near the rental locations. Upon arriving to Enterprise, they were very organized and had approx 20 people in line, but were sold out. We decided to walk to Budget, a mile away, only to arrive to nearly 100 people in line with only 2 counters open...Seriously? We ditched our reservation with budget all together and walked another mile to Hertz, where we encountered zero line and were given a car within minutes. Lesson learned, will not do business with again. read more

Waited in line for over an hour for a vehicle. At least 60 people in line behind us. Get kiosks! Took 15 min to get luggage and out of the airport just to wait over an hour here. They just had a rep open up and they told us to step back and wait until we are called up. Fun times!! read more

This was the worst experience in 20 Years of renting cars. I was lied to by the service rep about the car that I was receiving. The car was dirty with McDonald's food bags under the backseat. That was the least of my problems. I was told it was a 4 Wheel drive car and it was really an all wheel drive car when driving in the snow this is a big difference! The Windshield wipers did not work and there was no fluid to clear the windows during a dirty road snowstorm. When I called the manager he laughed at me and told me they had no other cars to rent. When I told him to bring me a new car he laughed at me again and said we don't do that here! I feel as if the company put my families life in jeopardy And laughed at me when I asked them to correct the issue. If you want my recommendation I would not even consider budget Rent-A-Car ever ever if you care about your life your family and a company that cares about you. My review is biggest piece of shit ever and I'm not talking about the car I'm talking about the manager and the way the company representative represent the organization! read more

Tuesday afternoon at 2pm. Currently 37 customers in line and 3 Budget employees at the counter! Enough said.

Word service in USA. After an hour in line waiting to sign a contract, I decided to look for another rental company. I have to give it a one start, because I was not able to choose 0 starts. read more

I was shocked to arrive at this budget to see easily over 80+ people crowded in a small space not wearing masks. There absolutely no enforcement of socially distancing and entire groups were all inside. Budget should have accounted for the massive amount of reservations at the same time and could have allowed one person per party to wait inside and also enforced mask wearing of customers. Absolutely ridiculous during a time of covid pandemic. read more

I wish I could give them 0 stars, but that is not an option. There were many issues. 1. Waited a very long time for the shuttle to come. 2. long lines when we got to the location 3. They had trainees helping out due to the long lines. Although she was very friendly, she did not tell me that she was going to charge me an additional $30 a day for my car. I have tried calling the customer service to explain my situation, but they told me I was a liar. Never rent from these guys. I will talk to Hotwire to tell them not to book their cars. Budget Is Horrible!!! read more

My second time here very nice attendants but it is the slowest rental car counter I have e ver experience. Who on their right mind spends 20 min giving directions about what scenic drives to do In CO when u have a line of 10 people waiting!!! Not to mention that they never have enough people at the counter. But they do have good rates! read more

If I could give this place 0 stars, I would. We flew in from Portland pretty late on a Thursday evening, and the line was out the door. I counted the associate stations and there were 20, but only 2 associates working that night. We were in line for no less than one hour and twenty minutes. It's the last thing we wanted after such a late flight. When we finally got to the service desk, the attendant was super rushed and barely made eye contact with us. Also, there were peanut shells all over the floor, it looked like a roadhouse. This whole experience with Budget was completely unacceptable. read more

Does yelp allow negative stars? It's midnight and I'm half way through the line, been here for over an hour.

Wish I could give -stars. Horrible wait times. Try to up sale you on bigger cars when you don't need it. Will pay way more then what they say you will over the phone. Definitely won't be going back to this place for a car. read more

I chose Budget through Costco Travel services, thinking they were alright if they were doing business with Costco. I needed a vehicle for 6 days while in Denver visiting friends and family. I requested an intermediate SUV, thinking I would get a Ford Escape, Kia Sportage, or Toyota RAV-4. Their own website uses a Ford Escape as an example. Nope. They tried to stick me in a Jeep Renegade, which has nothing "Intermediate" about it. Their rationale was that "intermediate" is their lowest level of SUV. The starting MSRP on the Renegade is over $5,000 below all of these, so stop trying to rent it out as a nicer vehicle than it really is! I immediately said no thank you, and asked what else they had. Unsurprisingly, they had nothing else in the intermediate category available, despite hundreds of vehicles on the lot. I ended up with a Nissan Murano for an additional $8 a day. The Murano was OK, but it had some issues. It was extremely dirty, inside and out, and smelled like cigarettes despite several no smoking stickers. There were saliva suction cup and barefoot toe marks on the dashboard and windshield - ick! Do you not clean these cars before you hand them over to people? In addition to the nastiness up front, the rear center seatbelt was frayed, making it dangerous to put someone in the center. Outside, it was absolutely covered with scratches everywhere. Every single surface on that car was scratched or dented, and I made the gate attendant note it in his inspection. I could not have made the car look any worse if I tried. We also had to put air in one of the tires, and determined that it appears to have a slow leak. Returning the vehicle was a hassle. The return queue was backed up pretty far, so several of us were standing outside of our cars, waiting for attendants. When the queue cleared up a bit, one attendant came up to us and nastily said, "You need to move your car up!" I snapped right back and told her gladly, since there was now space to do so. Don't get rude with me, because I'll give it right back to you. I can't believe Costco associates with this company... read more

horrible!!! hou wait in line?!! this place sucks!!i will never rent from this company ever again!! read more

Budget - This is the worst! 2 hour wait in line!! Never again! You stole 2 hours from my life! - Car Rental Near Me - Denver, Colorado

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0/5!!!! Literally the worst rental car experience I have ever dealt with. For starters, our rental car crapped out on the first day with the nearest rental services being 2 hours away. After spending hours on the phone and going through automated systems, being hung up on multiple times, they finally told us a tow truck would be there within 4-6 hours so we stayed up all night waiting for the tow truck. After 10 hours and still no tow truck or new rental being delivered, called customer service again where I was told that I need to reach out to the tow company (Empire Tow company) myself. Attempted calling the tow company for 5 hours straight with no answers. No resolution from budget customer service. Was only told that they can try again with another tow company. At this time, we were told 4-6 hours and there will resolution and it had been 18 hours without a car ruining our first two days on vacation. Finally after almost 24 hours without a rental car, it was resolved. To make this experience even worse, they charged an additional $598 fee for turning the vehicle in a 3 hours later than the initial reserved time. When explaining to them that I shouldn't be charged for this fee considering I paid a full days car rental without even having a car, I was told I need to speak with customer service in person. I WOULD NOT RECOMMEND BUDGET CAR RENTAL EVEN TO MY WORST ENEMY DO NOT WASTE YOUR TIME OR MONEY!!!!! read more

I'm not surprised at the bad reviews My stepdaughter is trying to get a car she has already been charged for and apparently a CREDIT CHECK was done and now she's not able to get a car because she's never had a credit card. I understand the car rental process But to have charged her debit card for nearly $500 before she arrived, to tell her when she got there that she couldn't rent a vehicle and hold her money hostage for at least three days because you will not give her a refund has to be illegal somewhere read more

The airport Budget car rental experience was awful from the start.  I had rented and confirmed my SUV rental reservation agreement through Expedia prior to going to Colorado and was not happy at all to hear the Budget rental car employee tell me that Budget did not honor any agreement by Expedia other than the reservation for the SUV itself.  He proceeded to inform me that the cost to rent, now that we were there with all our baggage and no alternatives, that the cost would now be $726.50.  This was a huge difference from the previously agreed upon contract through Expedia of $475.34 total (to be exact $251.16 difference). Then no response when you send in and call a complaint. NEVER USE BUDGET CAR RENTAL FROM THE AIRPORT ANYWAY, I CURSE THEM!!!!! read more