Tonight my sister and her two friends went into the Mt. Prospect BBW to dine in. While there they felt their server, an older female with reddish-brown hair, was rude to them. She seemed annoyed/inconvenienced to be serving them. She constantly started them down from the server's station along with another female server. They had servers visit their table more often than the tables nearby. My sister and her friends felt uncomfortable and pressured to leave quickly. At the end of their meal she asked what they would be tipping her. She did not return their receipt to them. I've been in the food industry for years as well as a previous employee of BBW, so it's disappointing to see how low serving exceptions have become. I hope this server gets written up or a warning for how she treats people. If she had an issue she should've gotten the APPROPRIATE management involved not other servers to bully this table. read more

So I came to this location in sort of a "funk" I had not eaten in several hours so my head was pounding. I walked in and sat at the bar and one bartender walked pass me several times but the one that actually stopped made up for that guy. As usual my food came out quick. I was able to catch a good b-ball game (U conn and Michigan), had beer, and met some interesting folks. *note to the men out there. DON'T sit at the bar and talk about your wife and kids and THEN give your number to the single woman at the bar...on a coaster no less. read more

One of worst experiences of all times. Generally people at the front door are nice and take good care of the customers. Strangely today, when almost all the area was empty, we were not given our requested seat. I felt like I'm entering a discotheque and facing a bouncer. Definitely I would not come back here. If the owner is listening, he should throw this guy out or give him some kind of training. read more

My experience here was A-OK. I came here during lunch. They had 75 cent legs which were a lot bigger than wings. I ordered two legs & an order of six wings. For appetizers we just had an order of Onion Rings. The Onion Rings came out very hot & tasted very fresh. There was a pretty big portion of them but they were over $6 so they should be big. The food came out & just like the appetizer they were hot & tasted fresh. The 75 cent legs were very big. I could have just ate those two legs & been full without ordering the order of six wings. Overall the place was pretty clean & the service was good. The food was good for being Hot Wings & Onion Rings. This was one of the better Buffalo Wild Wings that I have been to. The prices are a little big high for food that isn't on special but the 75 cent legs were a good deal. I would eat here again if I was in the area. read more

I came here with a group. It was like any other BWW. We had a nice server. Got our orders right, brought us drinks, was relatively friendly, kept the drinks flowing. If you like BWW then this is one of the good ones, I guess. Not much I can say about chain restaurants. Nothing really stood out to me from this experience. If you're looking for wings and a drama free experience (and maybe some sports in between), then this is the place to be. read more

So we were craving wings, and seeing as how all of our favorite Wing places have all closed down in this economic downturn, I thought that we could give BWW another try. Especially seeing as how they are borderline a monopoly in this field... First of all the place was disgusting. Seriously gross. There were napkins, straw wrapper, crumbs on the tables, seats and floors. The table was sticky and had food crusted on it, so we switched tables. Okay, so we decided to give our waiter the benefit of the doubt. It was busy and maybe he just didn't get to cleaning his section. Nope. Instead of cleaning or being attentive, he was just standing there watching the game -- the entire time that we were there. Sorry -- commercials don't require that much attention. We then decided to branch out and try something different. We ordered a Parmesan Garlic Chicken Flatbread Pizza and Fried Pickles. They were both so insanely salty (especially the pickles) that it felt like the salt was burning my tastebuds off. Seriously. And coupled with the lacking service (i.e. no beverage refills) it was a disastrous combination. All in all there were no saving graces for us. It will probably be a long time (if ever) that we will return. read more

I wasnt going to write a review but I'm still so annoyed with this place! Was there the Saturday after the 4th of July. It was dead so service should have been good but it was awful! Took 8 minutes to even be greeted, another 5 to have drinks hit the table . She was so slow, didn't refill our drinks, forgot my sauce for the wings that I asked to have on the side , never told us drink specials or checked on us to see how our food was tasting!!? But she had plenty of time to talk by the bar with the other co-workers ! The food came out like warm at best and did not taste good! When asked who the manager was we were told "oh I'll have to find them but it might be a little bit" what??? I asked their name not where they are and you should have grabbed them right away! And to top it off not even offered desert. This is highly disappointing! Will not be back to this location! read more

The food here is average just like every other Buffalo Wild Wings. What makes this location stand out? The slow service and super long wait times for your food. For example, on Nov 8, 2019 I ordered on line for pickup. I arrived about 5 minutes after it was supposed to be ready. I was told my food wasn't ready and the person behind the counter could not even tell me when it would be ready. I asked to cancel my order which wasted another 7-8 minutes of my life. Then I come to find out that my order was never cancelled. I had to call my credit card company to dispute the charges. (Another waste of my time) I know sometimes places are short staffed so I visited this place more than once. The slow service was prevalent each time. My latest on line order was the icing on the cake. Needless to say, I will not return to this location. read more

Last night this officially became my favorite BWW. My friends and I celebrated Super Bowl and showed up hours in advance to make sure we had a seat. My friend tried to reserve a table, but you can't technically be seated or guaranteed your table until 80% of the party is there; however, the manager talked with us and after we promised we'd have 7 people he let us sit and had the best table in the house cleared for us. Heavenly Massage showed up for 2 hours for this event and gave out free 5 minute massages. BWW was very courteous to them and made sure the customers all knew this was available. Then he handed out raffle tickets and let our friend call out some of the numbers during commercial breaks. If your number wasn't called... it didn't matter! Everyone was a winner. They had more than enough sponsor gear for all who wanted to come up and grab 1, 2, 3, 4 or even 10 things! When people got what they wanted he let my friends and I go treasure hunting in the leftovers. The atmosphere was the best. We were loud, we were somewhat obnoxious. Guess what! So was everyone else. But no one angered anyone, nor did any fights break out. It was the perfect place to spend our Super Bowl. Wings, alcohol, gear and good people! read more

We Went on a Sunday night. Service was very slow and order was messed up (but they corrected it). In recent months the service and standards have dropped. The Restaurant seems very understaffed. Not even servers for the crowd. read more

I'll give the ease of online ordering and late hours a plus. In terms of the quality of food, that's barely passable: BDUBS used to have a lot of appeal. Portion sizes are not comparable to the price paid. They barely give any fries with that boneless wings & fries combo. The wings themselves aren't textually good, but the garlic parm sauce hits the spot at least. The burgers aren't anything special and the potato wedges are not a good consistency anymore. read more

They've got lots of big screens to watch almost any game on and tasty wings thanks to their signature sauces and quality ingredients but their prices have been steadily going up for years and portions have been steadily going down. I'm a regular here and I'm pretty ashamed of being such such a loyal patron. They've messed up my order here on more than one occasion and it's extremely frustrating when it's a to-go order. Take tonight for example, where I realized that they gave me Asian zing instead of mango habanero only when I got home despite my receipt and my take out container being labeled correctly. read more

There's not much to say, it's a Buffalo Wild Wings. The Wings are great! The rest of the food is okay. We went to this location for the first time last night and I had to say that the staff was pretty good. Considering it's spring break and 12 teenagers preceeded us into the restaurant at 10:30 PM, the staff was amazing! Packed with kids of all ages, which I find to be a common theme with most Buffalo Wild wings, relatively attentive staff. About the only thing we had to complain about was that the NTN game sets ran out of juice real quick or weren't working at all. Otherwise, a pretty good Buffalo Wild Wings experience. read more

I have been going to this location for a long time. However, the food keeps getting worse each time I go. My family and I order food to go and the app wasn't even working when we tried to order. Then I get my food and I see this piece of hair in it. The sandwich was pre cut and I didn't even touch that side yet. I am completely grossed out by what I saw. I am upset because this place is the closest BWW to me. However, between the service and the food not being the way it should, it's very disappointing. read more

Buffalo Wild Wings - Hair in food - Chicken Wings Near Me - Mount Prospect, Illinois

BWW is great but this location is just crappy. Came here bc i contacted the manager abt an awful visit i had and sat down to a nasty dirty bar with salt all over it and took so long for our food ! So i would visit again just not this location read more

A group of us ate there last night and what a mediocre dining experience! We decided to eat there before watching a movie at the theater next door. Our waitress was really, really "off" last night: 1. Got 2 orders wrong. Gave us attitude about the 2nd order she got wrong. 2. Asked for sugar for an ice tea, she returned with ONE packet of sugar. I've NEVER seen that before! Seriously, has anyone? 3. When ordering, she said that this particular entree didn't come with celery and dressing, but we then pointed it out on the menu. She responded by saying, "Oh, well that's a new item." I didn't know ribs and chicken tenders were new items at a chicken, rib, and burger joint! 4. She never brought out the celery and dressing for another entree and we had to ask for her to get it. We talked to the manager who was passing by our table and let him know his waitress was having an "off" night. He apologized and comped us for a burger and gave us a $10 gift certificate. I have to say that he handled it well. PROS: Good sauces for their chicken tenders and wings. I recommend the Carribean Jerk, Spicy Garlic, and Hot sauce. I recommend a the Carribean Jerk sauce if you order a chicken tender salad. Wings are decent, although a little more sauce on the wings would surely make them "finger lickin' good." CONS: Service! The hostess was nice but there seems to be no sense of urgency to get people their food in a timely manner. General sense of unhappiness among wait staff. IN SUMMARY: You're better off at Hooters or Buffalo Joe's. read more

This location is so-so. I would give it 2 stars but I'm a chicken fan. B-dubs in general has 5 stars from me. But this location is EH! I like that they added some dry rub flavors. Pretty good to me. This location in Mount Prospect is a teenagers hangout. Actually, I'd have to say that this and the one in Skokie is overloaded with teenyboppers. They make the waits verrrry long. Yeah Yeah...call me an old fart middle aged crabby lady. But I just hate waiting FOR--EV--ER just to sit down and eat chicken and drink beer with my family. The servers here are horrible! The service they give is not at all close to good. They are not attentive to their tables. If I was as cruel as some out in this world, I would leave no tip for the crappiness of service. But I know how hard it is in the world right now. They sit at their little order input machines/cashiers (WHATEVER) and chat with each other. You'd better make sure that when you see your server, you better catch them whenever they swing past the table because you will be left thirsty as hell if you don't catch them. The few times I have eaten here, we have always been left thirsty as hell or missing something from our order. I'd rather wait in a long line for a table at Hooters. If you're in the mood for chicken, make this chicken chain 2nd or your last option. read more

Absolutely disgusting! They gave me severely undercooked wings that I fear I may get salmonella from. The place was filthy, the food was disgusting, and the cooks in the back were not even wearing MASKS! I don't understand how this place hasn't been shut down by a health inspector yet. read more

My elderly mom is somewhat loosing her mind and I have found myself trapped in the suburbs looking after her. About once a week, I find an hour or so to escape in hopes of maintaining my own sanity. Last time I was at a Buffalo Wild Wings they were called BW3 and you had to pick your order up at a window in the kitchen. I seem to recall the food being better back then, but I tend to recall everything being better twenty years ago. I can't really say anything good or bad about the food. It is inexpensive chain restaurant food, it is edible and moderately flavored to please the masses. I know it is a beer and wing joint, but a wine selection consisting of more that a jug of red or white would be nice. In an effort to avoid the screaming children, I keep to the bar, which seems to attract a fair number of regular customers. Everything there seems to be clean enough and opposed to what others have reported, the service is speedy. Actually, the primary reason I return is the quick service that gets me back home before everything goes to Hell and mom winds up spray painting the dog or something... The other draw is the quick whitted afternoon bartender (Steve?) who provides me with enough amusement and distraction, which allows me to plod through another day granny-nannying in the burbs. I guess the Bar Louie on the other side of the shopping center may have better food, but I'm satisfied enough to keep returning here. read more

I luv coming to this place with my friends and co-workers. The atmosphere is always informal and fun; they have a ton of flat screen television to watch the games, not that Im much of a sport fan, and plenty of loud roaring sports fans. I have to admit though, the fans can be a bit lout whenever there is a football or hockey game on, but I still love to come here just to lay back with friends and have a pint of beer or two with my favorite chicken wings and a side of large basket of Onion Rings. Yes, their Onion rings are "Da Bomb !!!"; honestly, they are one of the best that I have ever had. The price is a bit steep at $7.95, but honestly, this is one of the best onion rings you will ever have, guzzle that down with a pint of beer and some chicken wings, and you are all set for the night. This place is known for their Chicken Wings; you can choose from a large selection of sauces....my favorite being the Carribean Jerk and the Hot Buffallo wings together with my basket of onion rings and beer. But they also have BBQ Chicken and Ribs, which are amazingly really good, as well as flatbread pizza. My friend hates chicken wings, but he loves to come here for their flatbread pizza. I can honestly say thought that I've had better hot wings at other places, like Hooters, but I like this place for their range of sauces and did I say the onion rings are "Da Bomb!!!" These two combinations with the beer and friends is what keeps me coming back to this place. Also its nice to know that they close at 2am in the morning, so when it is a late weekend and my friends and I are looking for a fun place to fill our late night munchies, we head over to Buffallo Wildwings......forget White Castles.....lol read more

I usually like simple wings and do not need anything fancy, but for some reason when ever I've had wings (bone in our out) here I wasn't the biggest fan. I did however have a late-night salad here the other day and was very satisfied! I ordered the Honey BBQ™ Chicken Salad (Fresh greens, pico de gallo, a blend of cheeses, grilled chicken and BBQ ranch dressing garnished with our signature Honey BBQ™ sauce.) My friends ordered the Chicken Tender Salad (Crispy chicken Buffalo Tenders™ spun in your favorite BUFFALO WILD WINGS® sauce and served over a bed of fresh greens, tomatoes, onions, croutons and a blend of cheeses.) I got the bbq sauce and bbq ranch on the side so that I can use very little sauce. The salad was fresh and actually very very good. My friend actually comes back for the chicken tender salad here. Who ever thought that a wings place would have very good salads. The giant projector screens had the blackhawks game on last time, which was a bonus. It was a Wednesday night so at 10pm the place wasn't filled with a big crowd either. The older waitress that we had was extremely nice she even had a conversation with us. 1 complaint that I have is that I almost froze here, even after we told the waitress. I was wearing a sweater and a scarf and I was freezing. I wouldn't go out of my way to come and eat here, but if I ever end up here I won't protest it. read more

This bdubs location used to be one of my favorites - but it has quickly gone downhill. A guest and I went for a late bite to eat and drinks on Black Wednesday. I wish I could attribute the horrific service and obscene wait time for our food to the fact that the place was slammed due to Black Wednesday, but it wasn't slammed. The restaurant side had maybe 2-3 tables seated, and the bar the same. We sat in front of one of the large projector TV's to watch the Hawks game, and in our server's (Efren) defense, he did greet us and take our order right away. That was about the only thing I can defend him on. We ordered: 2 tall Miller Lite's, as they were on special. 12 boneless wings, medium, extra bleu cheese and celery. 12 boneless wings, 1/2 honey bbq, 1/2 mango habanero, ranch and celery. basket of potato wedges basket of their new jalapeno poppers w/ cheddar and bacon (I wasn't impressed.) Boneless wings with medium sauce are my go-to, and my guest always gets honey bbq and mango habanero, so we knew what we were in for, and also roughly how long it should take. I want to say we waited at least 45 minutes, but it could've been longer. The food came out luke-warm. The extra bleu cheese dressing never came. When my guest made mention of it to our friend Efren, he just looked at us. I know it's a chain - but I almost expect more consistency in service from a chain restaurant. And it doesn't take 45 minutes + to fry up some nuggets and slather them in sauce. read more

Why do people come to bww? For the sauce! You can go anywhere and get chicken wings but we keep coming back for the sauces. Sometimes when we order the wings are not always covered in sauce, managers take note. read more

I have been going to this location once a week for lunch ever since they have moved my dept out to this area. The bartender here is a stich!!! By the third visit he not only new my order but he knew my name. Now when I come in and just as I am rounding the corner he has my ice tea ready for me. I don't really have too much to say about the food as I really only order the boneless wings and wedges with cheese. They have always been awesome here. What I do like most about this place is the abundant selection of sauces. I am still working on trying them all... but it has been kind of hard since the Mango - Habanero is the perfect blend of sweet and hot. read more

Bdubs....who the heck is managing this place. 30 minutes to get a drink. Martini made wrong and not full. Had to go to bar for napkins...oyyy. Lets see how long it takes for dinner. K... so the server is another story and it keeps going. Just wanted r waitress to know, my hubby always tips 30 to 40 percent. This is even with questionable service. He did not tonight and I threw some $$ down as we left cuz I know some peeps have a bad day. read more

Buffalo Wild Wings - Chicken Wings Near Me - Mount Prospect, Illinois

Good place for wings and a drink....scenario wed evening around 6 0pace us packed with kids n adults larger the group more attention the table gets good food...tried the new Mumbai masala wings traditional nothing much to say it was just ok. Our server looked like he just wanted to go home...overall it was just...ok. read more

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Always order take out from this bdubs and don't usually have any issues. Our food is ready on time, it has always been made well. But tonight, the server, Shawn, messed up our order after him asking me 3 times over the phone to repeat my order, and the manager (I unfortunately don't know her name) was super nice and made one of our orders on the house. Very helpful, they take care of you. read more

The waitstaff and bartenders are great-very personable! The atmosphere makes you feel like you're on display- too bright (can someone dim the lights please...?) The nachos are not good-chile is too salty and the salsa is not the tastiest. Can someone please explain why they charge an arm and a leg for a .5 ounce of dressing? read more

I get that I placed my order on the super bowl and that it would take a while. But I ordered at 4:30. Was told it would be delivered by 7:22. Okay but it's 8:51 and the deliver driver is still waiting at the store for my order. Don't take orders that you can't fill. read more

Ordered hours ahead, told order was ready. Waited 45 mins and still nothing. Go to to a local place like station 34 or Emerson's. They care about your business. read more

I come here only when there is an online deal. I order online and pick them up. We have visited other locations and had unpleasant experience, so I never dined in at this location. So far our take out experience has been good. Avoid weekends. At . All. Cost. read more

We are literally here right now, both last time and this time visiting this location we were ignored by multiple employees while waiting to be seated....with no line at the door. The employee who seated us threw the menus down onto the table and walked away with no further words. Then once seated, it took an exceptional amount of time to have our order taken and brought to us. The meal was provided with minimal sauce on the wings and our drinks ran dry multiple times. Time and time again this sole location let's us down compared to their other locations. read more

Service in this restaurant seems to be getting worse. Waited 20 minutes for our drinks. Restaurant was only a third full. Finally received our food and it was not hot. I ordered a second drink and never received it. When I got my bill I was charged for the second drink. Avoid this place. read more

Besides the bartender steve. Food is never on time. They have messed up my Order two weeks in a row. read more

I love BWW but this location has the worst service ever. They usually give you a chance to take a survey and you get $5 off your next order. I haven't gone there in a while because of the terrible service, but today I went. Order was right and the cashier was OK. I was getting myself situated before I left, and I hear the cashier ask a Ryan what he should do about the $5 off coupon. Uhh hellloo?! That should have gone to me. My husband told me this happened to him the last time he went. They don't want us taking surveys because they know the how crappy the service is there. So I definitely won't be returning to that location. read more

Wings are always good!! Wish they would bring back the Ghost Pepper wings! The beer is mediocre, they need to step up the beer game! I would like to see a couple of stouts (not Guinness) and more of a selection that hasn't been discontinued! Everything we asked for as far as beer is no longer on tap! read more

Buffalo Wild Wings - Delicious wings!!! Mediocre beer! - Chicken Wings Near Me - Mount Prospect, Illinois

Don't even bother with this BWW. They are understaffed and the few good employees they have are overworked. Way better options in the area. Peter the manager needs to learn people skills. read more

Great food, semi fast service but getting the bill will take a while, and afterwards, gettin you card back takes even more time.

So I came to get wings on my lunch break one hour lunch break and I been here the whole hour and still haven't gotten any of my food it took 15 minutes to bring me a cup of water cuz he forgot what I wanted to drink and i also tried placing an order while i was at work 25 minutes before I left and they had me on hold and never called me back . read more

The worst B-Dubbs we have been to. My hisband ordered a beer at 11:15 and the waitress said no alcohol as they already gave the last call. It was 11:15P we assumed it is because of COVID. Them when ordering out food she asked if we knew about the wing special. We did not and she said the wings are BOGO free. She did not tell us it was traditional only. We asked for boneless and she took back the traditional. Not a big deal. Well then we get our check and she charged us for ALL OF THE WINGS!!! $10 not a big deal but she took the wings back!! read more