I have visited the Beverly location 5 times this week. They have the management and employees. They are always nice and friendly.

Service and food was good. The problem is there is no way to contact them by phone or email. I left something at the store and can not call them to verify that it is there. This location is about 45 minutes from my house and do not want to drive all the way over there if they do not have the item I left behind/ read more

I was not impressed with location In Rosemont, Illinois. There's a kiosk where you order your food, I prefer to talk to someone, another persons job eliminated. The inside has the atmosphere of a warehouse. Food was good read more

Best Cheese Ravioli, Fettuccine Al fredo in the Northwest Suburbs. HANDS DOWN! There are many other items on the menu including a delicious Italian beef sandwich. Their salads are packed with goodness and the minestrone soup is delicious too. There are pizzas, burgers, hot dogs, crispy chicken sandwiches and a lot more. Excellent Old world Italian food! The food is excellent ! Nice size portions ! The menu pricing is very reasonable ! The kids menu has a kids pasta, or beef sandwich nice size sandwich included a fruit or fries option with a beverage. There are many other choices for children such as pizza and others items. Great place to take your children and grandchildren. For dessert there are cannolis and other items. There is also a Rainbow Ice Cream bar inside. The staff are very courteous, well mannered and attentive to your needs. The food is hand carried to your table. The eatery/restaurant is very clean! There are a few booths and tables & chairs for four. However if you have a larger group the tables can be placed together. The Buona Beef Lake Zurich location is brand new. This eatery is designed with pizazz and It was very well thought out by the designers. There's good music playing and a TV for sports fans. They cater food for family dinners and parties. You can buy pasta, beef and ravioli by the tray. The trays need to be pre-ordered. read more

Very good and warm food. Great service very kind and patient. Tables were spot less they are cleaning every time I go and is very like matching like when I think of buano beef I think of exactly how it looks read more

The beefs were great. Surprised how extensive the menu is although have yet to try any of it besides the signature sandwiches.

Tried for the first time time this week. Took a half hour to get through the drive thru for a sandwich and fries. Upon consumption, they were remarkably average. Will not come back read more

Arty was a terrific help and was super nice, friendly and assisted me with selecting my food choice

Awesome! Food and service were excellent. I would recommend to anyone! .........................................

Buona is the best. I usually go to the one in Rosemont but I was in the area here and went for lunch for the first time at this location. Food was delicious as usual but what really set the meal off was the service. The cashier was friendly and bubbly and same for the person who brought the food out. Someone came by a little after just to make sure everything was alright. I love when a restaurant knows how to treat a customer and the fact that they have the best Italian beef just makes this place amazing read more

I love Buona Beef EXCEPT TONGIHT. Beef was dry and tough little flavor. TERRIBLE. worse Italian beef I ever had. Should have returned it. MY BAD Hope it was just a bad sandwich. If not they won't make it read more

I've never been through a drive through that didn't have a drink holder! It was put to bags seriously????? I really didn't care for the spices they put into the juice. It's a bit overpowering for me. The staff was friendly and quick. read more

So disappointed Buona Beef took away their Specials, tonight would have been their pizza special. First they downgraded their rewards program, you have to buy way more, to get a reward now, verses their old rewards program. And Buona picks the rewards for your points now, not you, for instance only one salad option, no pizza options to chose from. And their everyday meal deal are not so much a "deal". So much competition out there Buona, no one need be loyal to just one chain. Many chain restaurants offer deals, hey you just might a new favorite place for dinner, and savings on your family food budget out. Miss the old Buona's rewards program and nightly specials. Not to mention a kiosk, just like cheap fast food venues now inside, except they are not cheap on the prices at Buona... read more

Website claims to open at 10:30 but when I just tried to order a 1/2 hour ago I was told they didn't open till noon. I guess they didn't need my business. read more

First time Buona customers, but it won't be the last. The staff were friendly and helpful; the food was very good. Thank you, Giovonni for making us feel so welcome, for the other manager on staff for helping us out with a special order request, to the cashier who came over to assist us with the self-order/checkout station, you guys rock. See you soon to try some of the other menu options, but the burger was good! read more

Great service even though we waited a bit we got 2 free beef gift cards and and the food is just amazing.

delicious food! great experienc! I highly recommend. I would go there every day if I could, but unfortunately I am too far away.

The food itself is good. I like the beef and the fries. My issue is with the service. I've tried the online ordering process via the app. Several times when I've arrived after the stated Ready time the order isn't ready when I get there. This last time after standing by the bin for a minutes I approached them to find out where it was. After a few more minutes it was ready. In the grand scheme of life it's not the end of the world. However, at other places when I place app orders and go there, the order is always ready. So on a day like today when the food isn't ready when I get there and I have to wait, then it makes Buona not be an option for me due to the slow order pick up process. I completed their e-mail survey. A few minutes later I received a call from Buona challenging the validity of the information I provided in the survey and questioning why I rated them the way I did. I told them if they don't want to receive honest feedback from customers, then don't send out a survey. At least I was providing them with the feedback and, thus, the opportunity to improve their service. Most don't say anything and simply stop going there, which is what I will now do. read more