The customer service was not good The little white lady manager was very ignorant and set our food on the order online shelf when we ordered in and she didn't even hand it to us then the guy went and got a women that spoke Spanish cause he thought we spoke Spanish but were Italian all in all horrible experience in Naperville cause we were not totally white !!!! read more

The hamburgers aren't dry anymore, gluten-free buns are offered, and there's a gluten-free/dairy-free option for pizza. They all taste good too. Glad there are options to choose from. read more

A 20 minute wait (no lines, just slow) which culminated in them charging me double for the wrong order even after I told them it was incorrect. It then even took 7 minutes to process a refund because the manager couldn't work the cash register. Unfortunately zero stars is not an option, which would have been fitting for a team (including the clueless manager) who literally got everything wrong. Do yourself a favor and go somewhere else. read more

Great experiencd one of the most friendliest buona I've been to.

I went for lunch, & ordered thru the drive thru, the cashier was very friendly. They took my order fairly quickly. I got a 5 inch Italian beef w/hot peppers baptized heavy. Fries & a Dr. Pepper. It was all fresh & hot. They're a good alternative to Portillo's. read more

Buona - Pretzel Bacon burger $6.45 - Sandwiches Near Me - Naperville, Illinois

B.E.E.F it's what's for dinner! Growing up on great Italian beef in every nook and cranny of Chicago.. all I can say about the beefs themselves from Buona is that they are "sorta buona". They are ok, not as good as Portillo's (which are overrated, but tasty) but reliable and satisfying. Their fries are hit and miss mediocre. This day my french fries were not hot and tasted old, I was driving away with my hand in the bag when I discovered this... On a good day they are ok fries. I stop at this shop because it's convenient to work and home and I don't generally have to deal with crowds. One of the things that I really like about Buona is that they post their nutritional info online, a beef is not so bad if you are counting calories and need a splurge. I'm currently in the non-calorie counting continuous splurge mode... which will then lead back to my appreciation of the nutritional information being available. Just saying. read more

Buona - Out side seating... Because of the pointy corner lot, the drive through and parking can be tricky - Sandwiches Near Me - Naperville, Illinois

Awesome place clean atmosphere and nice polite employees. I order the original buona beef with sweet peppers, top notch sandwich. The beef had awesome flavor, and the sweet peppers was a greet touch and the bread was awesome as well. Second sandwich was Chicken Artichoke Panini. Great flavor and fresh awesome. read more

Buona - Sandwiches Near Me - Naperville, Illinois

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I'm fed-up with "Buona Beef" reviews comparing every sandwich with Portillo's. The common denominator is that both skimp on the actual portion of beef...period! Some days are better than others. We just want our money's worth! The beef flavor and texture are always comparable...it's the juice that counts! It just depends what you like. I like the robust herb juice flavor that willingly supports the beef. I like the charred sweet peppers and crusty fresh bread that brings it all together. And most of all, I like the fact that the service attendants don't act like robots on a assembly line... Who's comparing? read more

Buona - Sandwiches Near Me - Naperville, Illinois

I stopped here for lunch on St. Patrick's Day. I had a beef dipped with mozzarella, fries, and a drink. I really enjoyed the beef. Thinly sliced beef with the right amount of seasoning it was GOOD! I'm a bit of an Italian Beef snob after living off of Taylor St. for a few years and Buona did an excellent job on my visit. read more

Mike was very respectful and good at his job! Food was perfect and fast. Bathrooms were clean- which is good because I really needed a dookie. read more

Their chopped salad is beyond strange. An Italian salad with tortilla chips on top, huh?! And the dressing is grossly sweet, yuck. The grilled chicken sandwich was so overcooked it was inedible. They forgot the drink and the side with the kids meal. And the beef was mediocre. We'll stick with Portillo's. read more

WoW, YUM!! I had a great lunch here today! I had to stop and get some food on my way to the Premium Outlets in Aurora and had my choice of McDonald's or Buona Beef- well gee who won!? Well I was very impressed my chicken artichoke panini which was sliced, marinated, roasted chicken breast, artichoke hearts, provolone, roasted red peppers & pesto sauce. And I got Parmesan Chips on the side. Great lunch, great price. For $10 was pleasantly surprised! And my chicken artichoke panini will be a favorite if mine! It was just perfect! And the chips were very light and flavorful. Again- YUM!! read more

Good food and fast delivery. Have ordered several times for pickup and catering but no order for delivery. Not dissapointed! read more

I love Buona Beef, read my other reviews for another location....but fix your friggin air conditioner. Its 96 degrees outside and that's cooler than your dining room is right now, ridiculouslyhot in your restaurant. I am so close to asking for a refund, fvcking ridiculous. Making matters worse you brought out our burgers more than 5 minutes before our fries. read more

Love the Buona beef baptized. Great sandwich! Staff is always friendly as well. Today I got yet another Buona beef, and asked Luciano (a manager I believe) how the fries were, he said without Love the Buona beef baptized. Great sandwich! Staff is always friendly as well. Today I got yet another Buona beef, and asked Luciano (a manager I believe) how the fries were, he said without hesitation and with a smile, "I'll let you try them, but next time you pay double!" I'll be back and if I have to pay double, so be it! read more

Supper visit and first time to this location. Service was good and so was the food. Employees were friendly. I had the Italian Beef Sandwich with chips. read more

Buona - Sandwiches Near Me - Naperville, Illinois

The beef sandwiches used to more spicy and had more taste. Now they are bland. Not so happy with the beef's.

Beefs and burgers are great! Salads are not my fave here. They do have great deals during the week. One of our local go to places. Food comes out hot and fresh every time. read more

This place unique and affordable! Buona offers skip-the-gym options. I came in and tried the Tuna Genovese, the order was ready in minutes. The cleanliness is admirable, there was at least two staff members cleaning while I was eating. Overall, a great experience for a fast food establishment. read more

Buona - Tuna Genovese $6.25... A multi-grain sub with tuna and back olives. It is one of the three skip-the-gym sandwich options - Sandwiches Near Me - Naperville, Illinois

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The chopped salad is the bomb. Beats Portillo hands down plus you get a variety of proteins to chose. Dressing is very good!!! Like everything on menu but was really surprised at the excellent chopped salad!! read more

Great Italian beef with extra sweet peppers and a grilled chicken avocado jack was delicious too. The place was a little short of staff we had to wait a little for someone to take our order but I understand it s Sunday evening We sat outside just the 2 of us and we felt the cool breeze on this Sunday in this early August after the rain subsided A perfect Sunday dinner. read more

The last three orders to go have been incorrect. Unless you have someone in the car with you who can literally open every item ordered, DO NOT ORDER TO GO. We've brought this to their attention several times before and there hasn't been an improvement. You would like to think if it's correct on the receipt, it would make it into the bag but you would be wrong. read more

My husband and I have been here plenty of times and this was unacceptable. Only positive was the tasty juice or ajus, then downhill from there. Ordered the largest sized Italian beef sandwich and it was barely filled with beef, got it baptized and wasn't very wet or hot...peppers were also lack there of...really wanted to get my money back but didn't want to make a scene with family there. Very disappointed. Hope they will respectfully read and resolve this or I will never go back. Plenty of other local joints to choose. Please make this right. read more

wow wow wow im italian and can honestly say best beef best combo!!!!!! sorry portillos and johnnies thanks buona!!!!!!!! read more

This restaurant is consistently good quality and fast. We go here all the time and have always had a great meal. Staff is awesome. We couldn't say a bad word about this place. read more

I can't tell if I didn't enjoy this meal b/c I was on the tail end of a long business trip or if the food wasn't up to standard. I got the italian beef and a chicago dog. Both were unimpressive. On the first or second day of the trip, I went to portillos and I found their italian beef to be way better. I can't put my finger on why Buona wasn't as good. At Portillos I got a chili cheese dog so I can't compare the dog but the chicago dog I got wasn't very flavorful. It had all the right components but there was something that was missing that I can't put my finger on. The restaurant looked nice, the staff was friendly and my co workers all enjoyed their meal. I feel bad b/c I wish I could my finger on why the place didn't score higher with me. read more

It has been awhile and this place is known for its hospitality and shakes! Was a bit disappointed when I recently ordered a shake and got what was clearly a cup of ice cream. It was just ice cream. My most recent visit I received an Italian sausage that was just bread and meat, which made it dry and difficult to eat and we got an avocado burger. I'm guessing the avocado must be mixed in with the hamburger meat before it's cooked, because there was no visible avocado on the sandwich. I will try them again but not for awhile. read more

Hubby got the combo and while the beef was excellent and a lot of peppers was a plus, the sausage was overcooked make it hard and dry. I had meatball sandwich, which was disappointing as the meatballs were definitely frozen and very little sauce. read more

Came to try Buona because we had been told that they had better burgers than Portillos... which I was skeptical to hear, since I absolutely love the Portillos burger. We ordered a double, with american cheese, and fries. It was all good, wasn't bad... but I don't think it came close to hitting the spot like Portillos. The fries were good, quite good, in fact. They were nice and hot, freshly made. The burger was large, but tasted more like... well, nothing. It was good because of everything else that was in it, and the size, but it didn't taste like much. I think if they seasoned the patties more, it would be worth the price. The restaurant was nice, and well kept. Very modern. The service was not too slow, but not too quick either, which makes sense since they are making it fresh. I don't think I would go back, personally, since Portillos is so nearby... But you might give it a shot. Just not worth the price to me. TIP: If you want burger + fries for $5, go to a Buona on Wednesdays! TIP: Don't go through drive-thru... the wait is very long. Instead, go inside read more

I really want to frequent this Buona but they constantly mess up our group orders. They really need someone in quality control. That being said, my guy should have checked the bags as well. read more

The Beef debate continues. Who has the best? I won't say who I think is but I'll put together a list and you can decide for yourselves. Again, like my Portillo's review, this is aimed towards out of towners and those new to the area. Some refreshers from a prior post- some lingo that may help you: DRY: Very little gravy WET: We splash a bit of gravy on the sandwich JUICY: sandwich dipped in gravy (sometimes not fully submerged). Combo: Italian Beef & Sausage I could almost cut & paste my Portillo's review here & for the most part, it would stick. Here are some key differences between the two: 1. Hot Giadinera doesn't have the same bite but still a nice flavor, favoring olive versus peppers. It's STILL very good. There is a mild giadinera 2. Buona has 3 options of beef's to choose from: Piccolo (5 inch), Original (7 inch), & Maggiore (9 inch). 3. I hope I'm putting this right but Buona is almost like a very good Italian deli. They now (and have for some time) served pizza (thin crust, closer to neopolitan-style (go with the 4 cheese & add sausage or buy the supremo & call it a day). 4. They serve hot & cold sandwiches (roast beef served on a pretzel role is very good). Ever tried their Parmesan Chips? Give them a try & see if you like them (I do. I wish they sold them in stores). 5. Where most places offer a jumbo dog, Buona does a double dog (2 smaller hot dogs in one bun). For me, that's a bit odd and I haven't liked it. They also have excellent burgers as well. They offer BBQ like Portillo's, but I don't go to either spot for BBQ. I have Buona's BBQ one and it was good. Very effecient location during lunch time. A good place to eat. I guess I should consider eating off the beef menu. read more

A good beef sandwich. Big flavors in both the meat and the sweet peppers. Couldn't verify the ingredients in the gardinara so I left it alone. Everything was fresh and delicious but didn't quite measure up to Portillo's. There was a little less meat and a slightly smaller portion of sweet peppers. Other than that, I can't really put my finger on the differences but suspect that the impression of inferiority is likely driven by the flavor profile being a little more subdued. As a side note, the Buona brownie was nowhere compared to the Portillo's chocolate cake. That alone actually made me regret my choice but geography had a lot to do with the decision. One thing about native Chicagoans and beef sandwiches is that we all have our favorites but the others will usually do in a pinch. I supposed that sums up my experience with Buona... read more

This place is the bomb. Not the best Italian beef around, but I mean it's pretty good for the price you pay. I don't suggest getting the lunch special, if you do the math, you get less food for a dollar more. How that makes sense? No clue. Good staff, friendly guy that asked if we had menu questions and if we needed anything after we got our food. Stay their long enough and they'll even offer to throw away your food for you. Cashier didn't know what she was doing though. You can dine outside which is definitely nice, especially in this messed up Illinois weather we have. I got the Italian beef and I still believe that it is an outrage that they charge you 40 cents for peppers and cheese. Like that's just crazy. Really delicious though. read more

My favorite Italian Beef of all. I used to go to the original Berwyn location all the time. They get their bread from the Turano baking company down the street from there. But the Naperville one has it's advantages such as the expanded menu, drink fountain, and dessert area. The Italian beef has that special combination of their seasoned au jus, homemade giadinera (hot peppers), and the Turano bread that is addicting. Buona's is one of the few places around that I can count on for hot french fries that haven't been sitting under a heating lamp, in combination with the Beef sandwich is all sublime. read more

Though I like how large this restaurant is and it was clean, I was pretty disappointed in my sesame ginger salad. It was drowning in dressing and I felt like I could barely eat most of it. The chicken on top tasted good (I think they put the dressing on before the chicken) but everything else was drenched in too much dressing. I'm sure some people love it like that but in the future I will ask for much less dressing or it on the side. They still have a good selection here, including pizzas, and helpful menus. read more

3.5 stars. A solid 3.5 Beef sandwich was nice, albeit SWIMMING in grease. But, i guess that's the appeal of getting a beef sandwich. Their specialty sandwiches were nice too. I like how they've got samples in the display case, cuts back on all that unnecessary menu reading. read more

I have died and gone to Italian beef heaven!!! It was SO good. I could end the review right here. The sandwich was amazing. Great menu options. Quick service. Really nice seating and atmosphere - good and clean. TVs to watch sports. Definitely a return visit when in in the area. read more

Great & friendly service...food delivered to the table. Beef & Sausage combo with cheese and hot peppers is my recommendation with the pasta salad. read more

Buona - Beef & Sausage with pasta salad. Diet Pepsi. - Sandwiches Near Me - Naperville, Illinois

I really enjoy Buona Beef's menu. The solo pizzas are awesome. The beefs have great flavor. I love the giardenera The caesar dressing is awesome. The turkey panini is fiyya. Excellent menu. Great beefs. Portillos still best, but they are def awesome. Mmmmm Love Buona. read more

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I used to be a big fan of Buona beef, especially Italian beef sandwich. In my opinion, they dialed back a little bit. Beef wasn't as juicy as it was. Still love it though. read more

Buona - Sandwiches Near Me - Naperville, Illinois