This is my first time at theory burger and I recommend this place the costumer is trash and slow but food was amazing and drinks were to the designs in this place is amazing. read more

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Loved it! The staff was super attentive! Dalyn the manager walked around and made sure we were doing alright. If you tell the chef you want or extra spicy, he can make it happen!!! So pleased! People are sleeping On this place! Check it out! So clean. read more

This was a random selection on where we were going to eat. Go seated fairly quickly, put our drink order in and the tasty adult beverages took some time to get to us. My son accidentally spilled his sprite and the waiter wiped it all to the floor and left it for a while. So my son couldn't sit down until we cleaned it ourselves, the cocktails arrived and what was supposed to be a watermelon crush tasted like a mojito with a ton of basil (overload) and a tiny piece of watermelon, so not very good. The food was good. We waited for a long stretch of time for our check and for them to pick it up and run our cc. If the service were better we would go again. Forgot to mention we seen people waiting to be seated and they gave up and left. read more

Went during Happy Hour 4-5pm on Thursday and was charged regular prices. Waitress did want to change my check. Won't return. Food was avg. nothing special read more

An old friend was in Phoenix from Atlanta to see Elton John on November 12, 2022 so we decided to stay at the Marriott Sky Harbor to get to Chase Field easily. The afternoon of the concert, we were looking for a place nearby to grab a quick bite. We ended up at this restaurant. We should have left as soon as we walked in. There was no one to greet us. A flustered waitress came to the front & told us that we could sit wherever we wanted. That was not an option as every table that we walked by needed cleaning. We found a seat after walking to the back of the room. Our waitress was clearly overwhelmed because, other than a server behind the bar, there was only one other person to take orders and bus tables. There were obvious signs that the visit wasn't going to go well. The first indication was when the table next to us returned all of their mixed drinks, citing that they didn't taste right. I've seen ONE drink not being to the customer's tastes but never THREE different cocktails. We eventually got our orders. But my friend had to return her burger because she asked for no mayonnaise yet the sandwich had so much mayonnaise that the meat patty and all the "fixin's" literally slid out the other side when she bit into it. None of the food was well presented or tasted good. The ambiance in the place was sad and dismal. We would have done better by going to McDonald's! I would never recommend this place to anyone. read more

2 strikes this place is OUT! Boyfriend likes the Lone Star Burger as it has a substantial onion ring and good bbq sauce. The Service has improved since my visit 15 months ago and Courtney did a great job at 10pm on a Friday, there were maybe 4 tables total. However my all American burger was not good, the bun dry and tasteless it soaked up their sauce. Patty was juicy and tasted good once I removed that awful bun. Fries subtle seasoned but limp! While this place opens early it is not for Burgers bj ut breakfast at the hotel.... buffet. read more

Burger Theory - All American Burger and Fries - Burgers Near Me - Phoenix, Arizona

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Finally stopped here for a to go order after living in the area for some time. It's right next to Holiday Inn, probably leases space from it. Easy walk in through patio and parking is plenty for non guests. Patio area is large and spacious. I ordered the classic with fries and the bar tender was nice enough to ask if I wanted a water while I waited. The burger was huge and tasted good. There also lots of fries and they were thicker cut and had good flavor. I'll be back to try one of their other burgers soon maybe with some onion rings. read more

Breakfast Burger is what's for breakfast! And Ii's never too early for beer! Great dining room and even better patio! Can't wait for Sunday Funday! read more

Burger Theory - Breakfast Burger - Burgers Near Me - Phoenix, Arizona

Went here on a Sat Dec 19th. Arrived around 8:20 the only person we saw was the bartender who didn't even say hello all she said was "Just so you know we close at 9". Okay well it was only 8:20 so Heck 40 minutes before closing didn't seem too bad. Not like we got here at 8:55pm. Anyway she should have just asked us to leave as she told us to seat ourselves and after 15 minutes never even greeted us. Who closes a sports bar burger joint at 9pm on a Saturday anyway? If you refuse to serve people past 8 then why not close at 8? The woman was rude and pretty much useless. Will never be back here again. I'm sure it will be boarded up in a couple months anyway with this service. read more

Quick stop before hitting the road, food was really good and service was very friendly.

Definitely a HOTEL restaurant (belongs to the Holiday Inn & Suites). Burger patties are food service and pre-cooked (bartender/server never asks what temperatureyou would like). Burgers COLD and server NEVER came back around to ask how our food was until he removed our plates. Only redeeming factor AFTER waiting 30 minutes after ordering in a minimal capacity of patrons was hot yummy fries. Unless you have NO WHERE ELSE TO GO...don't bother read more

Hire servers with experience. Terrible service! Slower than molasses in winter. Had to ask 5x for tartar sauce... 5x for boxes. Then server.... She disappears. Have to get up and look for her, place has 2 tables seated. Won't let me do zero stars read more

I'm surprised by all the negative reviews. I enjoyed my burger. I had the Lone a star burger. Good amount of sauce with a large fried onion ring. Added some sweet potato fries, which by the way are super delicious. Washed it down with a spicy Bloody Mary. The Bloody Mary could have been more spicy but it still had a good taste. We sat outside, outside temp was around the 70's. So we enjoyed it. The negative review to that is that it's Bee season and the bee's interrupted our lunch. Overall the place isn't as bad as others posted. read more

Burger Theory - Lonestar Burger - Burgers Near Me - Phoenix, Arizona

Absolutely a major improvement over the previous restaurant located at the hotel. I am here as part of the University of Michigan Alumni for the hockey game. The hotel has made incredible remodeling done right. The restaurant has a great marketing options. I would suggest that you market the sports bar to area University Alumni clubs. A area (Dallas Tx) restaurant /sports bar recently reached out to our club and started hosting our watch parties every Saturday for the football season. The restaurant has more than doubled there sales and in return donates 10% of the sales to the scholarship committee. The Alumni club now uses there business to watch hockey, basketball and other games. The business is a little slow but with the right marketing it could become a great sports bar. I am sure that there are numerous local Alumni clubs that would love this venue. read more

Burger Theory - Absolutely a major improvement. My suggestion is to do some external marketing to various Alumni clubs or Sport Enthusiasts. - Burgers Near Me - Phoenix, Arizona

Wow !!! This place is a must for Phoenix. I had the Lonestar Burger. Ordered medium rare, yes it's real meat! Topped with cheese, bacon, onion ring, smothered in BBQ sauce, with a 1/4 pickle on the side. It was juicy, tasty, and perfect! I also tried the Buttermilk tenders. It coated perfectly with batter, and the chicken was juicy. And yes it's real chicken. The bar is nice and roomy, the patio is heated for the winter, and cooled for the hot summer days. read more

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Great burgers and service. My first time there and was told they had great burgers. I was not disappointed

I wasn't expecting much, but I was hungry and it was close by. I ordered an On the Border burger and was very surprised. Solid burger. The inside has a bar and lots of flatscreens playing sports. I overheard someone complain about the loudness, but I personally didn't even notice. There is also a patio area that is much quieter. It still has flatscreens, but the volume is much softer. There are also heaters on the patio ceiling for chilly nights out. read more

Short staffed. They need workers ,but food was amazing. Delicious appetizers , great salad and big juicy burgers. Definitely five star.

Food: I've gotten the Breakfast Burger (with mushrooms) and the Lone Star (with mushrooms and fried egg), and they were both delicious. The bun is a little heavy in my opinion, so the most recent time I went, I got the burger wrapped in lettuce, which I loved. The fresh crunch really complemented the BBQ sauce on the Lone Star. The one gripe I have is that because their fried egg was extra runny, the yolk caused the paper that the burger is served on to tear, and so since I was cutting my lettuce-wrapped burger, I ended up eating some paper... yuck! The shoestring-y fries were super hot and crispy and delicious though! Vibe: The first time I went, I got weird vibes, because it's directly attached to a Holiday Inn, but I've gotten used to it now. Inside, it has an upscale-meets-sports bar feel. The service is nice, but not the most efficient. Last time I went, there was live music. The guy had a great voice, and he was just playing acoustic guitar and singing, but he was a little loud (and I was at the booth furthest from him!) Parking is super easy, since it's part of the hotel. I've been working to take more pictures of food when I go out to eat,but I always forget when I come here...too excited to eat, I guess. Next time, maybe. read more

I can't even rate this place based on the food because I didn't get to try it. My family and I went in and sat down for 45 minutes after ordering our food. When I asked about how much longer it would take, the server said she would check. When she came back she said it would be about 5-10 minutes. Then I asked if I should just go somewhere else she said she will check again on how much longer. When she came back she said it would be fine if we went somewhere else because they hadn't even started our order. I'm very confused how it's okay to let a table sit there for 45 minutes without telling them they're not going to be served. Very frustrating experience. read more

we came in from seattle and a friend recommended this place the food is great but the server OMG ! we travel a lot and have been to our share of restaurants and met lots of waiters and waitresses this one by far took the cake super friendly knowledgeable with everything recommended me the lone star and she nailed it got to say the best experience I have ever had. I think her name was Flower but not sure Short Hispanic female read more

The overall ambience is impressive but does feel a bit cold since there is so much space that is not utilized. Service was good and portions are large. The burgers are just ok. I ordered the classic which might be why it was so plain. They use a thousand island dressing on the burger with Garlic that they call KGB sauce which sounded interesting... it's just thousand island dressing. The price tag for a burger ranges $12-$18 which for the portion size is a bit more than most other places. Didn't find the burger worth it in the end. read more

Burger Theory - Classic burger - Burgers Near Me - Phoenix, Arizona

The food was good. Burger place with pretty good burgers and beers. But the bartender , Mark, was very slow, was not interested in working, seemed inconvenienced when you had the audacity of asking to order something because he never came to see if you needed anything, and was kind of rude if you said anything or asked a question. read more

Flew into Phoenix for the night before heading home. Got in late, so we wanted to find something close to our hotel. Burgers sounded divine, so we decided this would be the spot to check out. It's a nice spot. Your normal run of the mill burger place. We sat at the bar and had wine. Not crazy expensive, so that was a plus. For food, I decided on the Southwestern Burger. The burger was good, but lacking. It needed a kick... whether that be spicy jalapenos or some sort of hot sauce. Burger patty was pretty tasty. The fries were the star. We ended up eating fries with a side of nacho cheese sauce later because the burger didn't fill me up, and we wanted another bite that wouldn't break the bank. The bartender suggested that, and I was glad he did. Service was pretty good. The bartender was friendly. A little lacking in service, but still pretty good for the hour of the night we were there. Overall, a good burger place. Nothing that will knock your socks off, but it's good. read more

Burger Theory - Southwestern Burger. Good, but it needs a kick. A little boring. The fries are super fresh. - Burgers Near Me - Phoenix, Arizona

DAYUM DAYUM DAYUM This place was so freaking good. They breaded their own chicken and it's not frozen. If you like burgers gotta try the Theory Burger amazing. If you you're vegan I promise the grill vegetable has some lovin in it. Camillo the bartender made good drinks and very professional; everything served with a smile. read more

Burger Theory - This place is sooooo good! - Burgers Near Me - Phoenix, Arizona

We came here specifically for the dessert! I have a ridiculous love for everything s'mores & they happened to have something! The food was flavorful. I would describe it as well-seasoned American. I got the Firecracker Shrimp & some fries. My husband got a burger. Now for the good part, their desserts are called "Sweet Jars" which basically means it's layers of goodness all packed into a cute little mason jar! We of course got the S'mores one & also a Key Lime. The presentation was delightful & they tasted like heaven! I would go back just for some more of those jars! read more

Burger Theory - S'mores & Key Lime Sweet Jars - Burgers Near Me - Phoenix, Arizona

Hotel recommended this place. Menu looked promising. When our family arrived, the place was fairly busy. However it took a long time for one of only three staff to greet us. We waited ten minutes with no warm greeting and left. For such an amazing hotel, I would think they would pay attention. To staffing this promising place better. The waitress came to us and saw we got our own menus and walked away without a word. read more

Burger Theory has a lot of things I like about it, (Sunday NFL games and Bloody Mary bar) and some weird things I don't, (mostly average burgers and high prices). It's a three star rating in my book having eaten here many times since April of 2017 when we moved just down the street and am forced to go here. Service can be great, or you can wait forever and not be helped. Some food items are outstanding, like the salads and onion rings, some are just a theory still being studied...like the burgers. What's up with putting lettuce under the burger patty? Burger juice and mushroom juice all dripping into the lettuce for that delicious very wilted, warm lettuce we all crave, (sarcasm alert). Crispy lettuce on the side please! Or just bring me some of your awesome wings instead! Besides the well designed logo and menu plus great wings and fire cracker shrimp, there is a lot to like at this place attached to the Hotel with TVs everywhere that only show news or the golfing channel it seems, (except NFL Sunday my favorite day to stop by). Sunday games, good appetizer menu, and a manager that seems to have improved this place in recent months, has raised my review from 3 stars to 4. I will end by saying I took my brother and nephew here one day for lunch and the onion rings, fries, fish sandwich, cole slaw and chicken strips were all great! Service excellent. My brother enjoyed his burger with an egg on it as well, (not my idea of a good burger but whatever). We had a great time! Now I want that fish sandwich and onion rings tonight! read more

We picked this place based on location and unfortunately Google reviews which gives this place 4 stars {head shake} . I am not sure if the folks on Google understand what good service and good food are. Anyway, let's start with the service. When we walked in my first thought was great we will get our food quick, it's not busy. We were starving. There were only four other tables sat at the time and one had their food. Our server greeted us got our drinks and took our order within 10 minutes. It then took 40 minutes for our food to come out. At the 30 minute mark I asked if our food was going to be out soon, it's burgers and fries, no reason to take that long. Our server looked at me with a blank stare and then said "it should come out soon, we are just really busy". The look I gave her said it all because she knew she fucked up by saying that and quickly mumbled she would check on it. When it did finally come out the bar tender brought it to the table. The moment he laid it down he took off without asking if everything looked right or if we needed anything else. I knew immediately that one of the burgers was wrong. Our server was no where to be found and we had get up and go to the bar to tell him that we got the wrong food. He eventually came over and took the burger offering to make it correctly. We declined, why would we wait another 40 minutes, at this point there were double the tables sat. Our server never came back to fill drinks or ask about the other food. She finally just dropped off the check, mumbled that they didn't charge us for the burger that was wrong and left. No, I am sorry for the mix up, no attempt to make it right at all. As for the food, we paid $20 for one burger and $17 for other. Seriously Five Guys is ten time better and a hell of a lot less money. Save yourself the trouble and go to a good burger joint like Rehab Burger Therapy or Zin Burger and leave this crap for the hotel patrons or Google fans. read more

The food is very fresh service is very good. The decor is very relaxing and comfortable.

Dreadful. Terrible service. Terrible food. One of the worst dining experiences I've had in a long, long time. Arrived to a "Please Wait to Be Seated" sign at about 1:30pm on a Monday. My colleague and I didn't see anyone else in the restaurant. At about the 5 minute mark, with two other people standing behind us, I started to wander towards the back when the bartender suddenly appeared and indicated we could sit anywhere. Another 8 minutes went by before we were greeted at the table by a waitress. We placed our entire order, I ordered my burger medium rare and verified she has it correct. The food came in about 10 minutes, not bad. That was the last time we saw our waitress before we had to flag her down, in an empty restaurant, to give us a check. My burger was cooked well. It was terrible. But we didn't see any staff while we ate. No one. Everyone was in the back. So I smothered my incredibly dry hamburger in ketchup, choked it down (without any beverage refills) and after paying, left happy to never return to this dreadful restaurant. The waitress never checked on us after the food came. Not once. Not even when she brought the check did she inquire if we enjoyed the meal. read more

Average Burger Theory is a restaurant/bar connected to the Holiday Inn in Phoenix. The atmosphere is a trendy sports bar that is modern and clean. On this visit my lunch companion and I ordered a burger and a side of fries. I have to admit, the burgers were good, but nothing really stood out. The burger was well cooked and juicy and the french fries were hot and crispy. However, considering sides are extra, I think $10 for that burger is a little much. I don't mind paying extra for a gourmet burger, but this burger really wasnt gourmet. Total for two burgers, one order of french fries, and two sodas was $29. The staff did their job; they were accommodating without being intrusive. I recommend you give Burger Theory a try and decide for yourself if its worth the extra cost. read more

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There aren't a lot of options around this part of town. We were happy to stumble across this restaurant attached to a Holiday Inn. Obviously burgers are on the menu. I had the Breakfast burger which is a bacon cheeseburger with a fried egg and gotta say it was very good. My daughter had the cowboy and said it was cooked perfectly and tasted delicious. We both had onion rings that were also really tasty. There is seating inside and out and the COVID protocols are in place. The service was very good. The reason for four stars is the price. We drank water and had 2 burgers and it cost us nearly forty bucks. I'm not likely to eat here again just for that reason. read more

Yum. Was really happy with everything. The vegetarian burger is one of the best I've ever eaten. The Cobb salad was excellent. Large serving, all ingredients very fresh. I rarely have dessert. The Apple crumb was so good I could've eaten two! read more

Burger Theory - Burgers Near Me - Phoenix, Arizona

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I've been eager to try this spot since they opened at the hotel. Food looks good, local craft beer and a beautiful remodel- what more could I ask for within walking distance? Well, I can't imagine going back. The problems started when my waiter, a nice young guy, brought me the menu. See, something was very wrong with what could be an amazing local draft list on happy hour. I saw that the Brown had the same description as the White Ale, and that the Kolsch was named incorrectly (Gold Road, not Old Road), the KiltLifter description had a typo and the Sonoran White Chocolate was described as a fruity hop bomb. I called my waiter over to let him know that these menus were all screwed up and that folks wouldn't be getting the beers they hoped for- his response? "Oh, hmm, I've never read the menu. I can just kinda describe them to you". Problem is, I'm passionate about our local AZ beer scene, I know the beers well and some of the folks that work hard to get them on the menu at a new hip restaurant that caters to tourists- so I'm appalled that he couldn't care less. I requested he talk to his manager since this should be corrected ASAP, and he said "ok". So, that was that. I stuck with water since I'm still confused what they actually have on tap. Our food was cheap- but really not impressed. The kitchen didn't put any dressing on my salad or on the side, so that was odd. Then my mom's nachos- which come with beans- had a ton of olives but no beans to be found. I mentioned this to our nonchalant waiter, who told her "There are beans, I see them...here." And he pointed within inches of her plate- counting out 4 beans. Then he offered to get some more. Right. So that's how that went. Paid out bill and luckily it was very cheap (with our waters) because the experience wasn't great. He was nice enough, just clueless- and he wasn't even close to the worst part. I told my mom that I really hope they fix the menu since I'd looked forward to coming here often in the fall for football and craft beer. She suggested I tell someone else- so at the front I mention to who I thought was the hostess- that the menu wasn't correct - She interrupted me to let me know she already heard. I continued that I was so excited to see a hotel restaurant in my neighborhood feature our local beer and I just wanted them to get it right for the visitors- she said "yea, have a good night" and walked away. I can't remember the last time an employee was so blatantly rude. She didn't apologize, thank me for letting them know, assure me that management woukd address it- no, she walked away. Now, I planned to go back- I planned to give them a few more shots. But to have both employees blow me off about a completely wrong menu? Unacceptable. The food wasn't nearly good enough to put up with that. read more

Burger Theory - Completely incorrect descriptions on over half of the list - check out SunUp and Sonoran. - Burgers Near Me - Phoenix, Arizona

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We stay at the Holiday Inn , We decided to eat next store here so I can avoid driving and save time . Well Shiiiiiiiiiiit!!! I should of took my Arse out a drove bc I waited for 20 min to be greeted . No waiter, no waiters, no binary, non-binary transgender or Alien came to my table to offer a drink let alone take my order . I walked the F! Out and drove 10 min to the Aftermath and experienced " VIP " service treatment . Burger theory is run by a bunch of amateurs . I don't understand it . I seen people eating there and happy . I guess I felt I would be one of them but wasn't . Holiday Inn going backwards in the restaurant business based on other similar reviews on here . What shame ! Such a basic service but none given . read more

Let me preface this... This is not the review I was anticipating writing. And that's because this is the second time I've been to Burger Theory with my co-workers. The previous visit was good enough to entice us to come back. This visit was especially disappointing. Most of the five guys (burger pun un-intended) I ate lunch with today, were there for the first visit as well. Collectively, we agreed that after the number of miscues today, we don't see much of a reason to return. The highs: The environment is modern, inviting and clean. Regardless of the service, the burgers are really delicious. My BT Burger with the house KGB sauce was cooked perfectly (med rare) last time. And the Lone Star (this visit) with bacon, BBQ sauce and an onion ring was also wonderful, despite being cooked med well. The lows: We chalked up the poor service on our previous visit to the fact that Burger Theory had just opened. I guess we were optimistic that the opening jitters had subsided. Unfortunately, they haven't. Our server today was very friendly, but that will only get you so far. Today we were celebrating a birthday. We waited a very long time for the food to arrive and the birthday boy didn't get a turkey burger as requested. It was beef and over cooked. He sent it back and ultimately waited so long for the re-cook that he had it boxed to go. The burgers didn't all arrive at the same time either. One of my co-workers asked for a drink refill. His glass was taken and never returned. When our server learned of the birthday, he insisted that he bring out the complimentary chocolate mousse. Because there was no priority on getting the re-cook to the table, the mousse was all he ate. Then, an attitude was detected when asked to split the check five ways. When the checks arrived, they were wrong. One drink was missing (finally, an error in our favor!) An order of fries was on the wrong check, as if one of us had asked for two orders. One of us was almost charged for the complimentary mousse! And last but not least, the cards were mixed up between a couple of books when they were returned. I don't recall ever leaving a restaurant in such a bad mood, after eating something so good. The general mood was captured in my co-workers expression below... BT! Are you listening? Time to get your act in gear! read more

Burger Theory - Burgers Near Me - Phoenix, Arizona

The outdoor patio is a nice touch. They also have a decent draft beer selection so I am giving them 2 stars vs 1. What I wasn't a fan of was the service starting with the gal who seated us to the lack of personality our server had. The food was also ok...nothing special. As someone visiting a friend in town, i left unimpressed...my friend who is a local said that she would only go for convenience as its located close to her home. They need to train their staff to provide better service. read more

We came here for lunch today because my dad had driven by it and wanted to scope it out. It was $30 for two burgers, onion rings, and one soda - and there are dozens of other places I would've rather spent that money. It feels like a Red Robin meets a Buffalo Wild Wings with Denny's style service. We got there just after they opened; it's a tuesday in the middle of summer. There were only a few tables making them clearly over-staffed (a bartender, 4 servers, a manager, and a guy that just stood around) but no one was seating the tables. We were halted at the door while the party ahead of us looked to choose their own seat. The sign said "wait to be seated" though the previous group hadn't, so I asked if it was "seat your self." the bartender told me one server had gotten a table and the next server up would take us... Hire a host. I went to the restroom after being seated and the toilets wouldn't flush; none of them. I told the manager when I came out and she looked at me and said, "Oh, they turned the water off!" That's pecuilar, gross, and I'm pretty sure illegal during business hours. She made no apology and lacked any sort of authoritative presence. She was also walking around, drinking a cup of water - which isn't a good look. Our server was awkward - nice but not helpful, kind of timid. I felt like everyone there was experiencing their first day in the hospitality industry; it was sort of painful. They didn't really know the menu or how to act with customers. I ordered a burger, but then heard another server talking about the special Sonoran burger and ran over to change my order. I joked with him about not telling me about the special - he told me he didn't even know they were doing that... The burger that came out was pretty lame for $9. It had way too much limp iceberg lettuce under the patty, and the jalapenos and sriracha mayo were just thrown in the center. This is not a $9 burger, it made me feel like it was someone on the line's first day too. The food tasted decent. I had a turkey patty, my dad had all beef and said it was good quality. We enjoyed the onion rings, also. They were nothing special, but were cooked well. We both said we'd never come back for it / could've made the burgers at home - but it filled our need to eat. It's clear they put a lot of money into the building; hopefully they can work out the kinks.. Pros: Turkey patty, veggie patty, chicken patty option in addition to beef burgers Large beer list Lots of tvs (if you're into that) Clean feeling (except for the toilet flushing incident.) Nice patio (when it's not melting outside) Cons: High price for what you get Unprofessional / awkward staff Sloppily put together burgers for $9-$15 per burger Water was turned off during business hours making toilets unflushable Weird Vibe read more

Burger Theory - Sonoran Burger... Lots of limp iceberg lettuce, a turkey party, poorly melted cheese + a dollop of sriracha mayo + jalapeños. Lame. - Burgers Near Me - Phoenix, Arizona

In Phoenix for the night. Got a discounted room for the night in kind of a sketchy area but found a great happy hour place with really good food. Burger Theory is great! Great local beers on tap, great service and clean atmosphere. read more

Burger Theory - Burgers Near Me - Phoenix, Arizona