The food is 30% the size of the actual burger. Run elsewhere! when the burger was handed to me, it reminded me of a junior cheeseburger from McDonald's for $.99 read more

BurgerFi - CEO burger - New American Near Me - Morrisville, North Carolina

See all

I'm sure it sucks working at an airport and I can't imagine how hard it is! Whoever was the bartender at this location during the midday rush was super friendly and welcoming. Couldn't see his name tag, he had dreads pulled back in a hair band. Really nice guy read more

Burger Fi is one of those places where there aren't many good food options around and you just settle for a burger. We picked up a few burgers from here prior to our flight back to Newark. Two burgers will run you at least $30, and it's school cafeteria quality. They are pretty hefty though, so at least it'll keep you full (but greasy). read more

BurgerFi - New American Near Me - Morrisville, North Carolina

There aren't many options for food at RDU Airport, and it's been that way for years. BurgerFi is in the old FiveGuys space at the D gates. After an underwhelming experience at Crawford's Genuine on a recent trip, I decided to give BurgerFi a try. What a letdown. First they charge extra to NOT give you a bun (the "green" lettuce wrap option.) Second, there was no unsweet tea, and at $3+ at that for sugary tea or a soda. Third, there was no ice at the soda machine. Fourth, the soda was flat. Fifth, service was really slow for an airport restaurant. Sixth, the burger patty was surprisingly small, and seventh, like others have mentioned, the meat didn't appear to be seasoned at all. Maybe a stand-alone BurgerFi (without the egregious airport markup) would be worth a second chance, but since there are so many good burger chains out there, BurgerFi is now going to the bottom of my list. At least RDU Airport is consistent in disappointing travelers. read more

Awful. Thinking I'd rather go hungry. Burger has enough mustard to fill a bottle. I asked if the fries were crisp. They promised yes. Reality: Nope. Limp as a .... read more

My flight was delayed 2 hours so decided to eat here because they are one of the few places that have brewed sweet tea. Lucky that I got one of the cushioned seats, rest are steel. Not very clean. Didn't see anyone cleaning tables. VERY rude employee at the place where you pick up your drink cup. They have fountain drinks as well as the tea and a full bar. Burger was ok, meat had NO seasoning at all. Even some salt and pepper would have helped. Tea was good and it was good to sit down for awhile after walking around for almost 2 hours. Would not return read more

BurgerFi - a burger and a drink on a table - New American Near Me - Morrisville, North Carolina

Will they ever get my order right? First did you know when sitting at the bar counter you have to order an alcoholic beverage? It's their policy. So I had to order a Truly - that was ok but really not wanted. I ordered their veggie burger with no cheese or special sauce- I'm vegan and try my best to avoid dairy even when it's hidden in your food. I also ordered a basket of fries and onion rings. Crazy prices!! My veggie burger arrives with cheese on it which I guess was a blessing because I learned that they not only put cheese on top but inside the veggie burger Patty. I looked at the menu again and no where on the description does it state that there is cheese inside the patty. So my server sends it back and asks me what I want to eat again. My only option is the beyond burger. So I order that since I'm now obviously committed to eating there and at the bar. While I'm waiting for a new burger I start eating my fries and onion rings. The fries are ok but not as hot as I would like. The onion rings are much better. For the neatly $8 I paid for the combo I got 3 rings. So frustrating. I had to remind my server twice about my burger being remade but eventually and long after my fries were gone my burger arrived. Taste? It was ok. It would have been better if I could have enjoyed it with my fries/rings combo, Maybe next time now that I know more I will try you again BurgerFi? Or maybe not if there are other options at the airport. read more

See all

Another franchise in an airport that fails to live up to the quality expected. The burger seemed small - I don't know if it was a lower weight or a higher fat content that cooks off - and there was no way to customize it other than buying additions. There's no integration with the BurgerFi app so you cannot earn or redeem point here. The fries are coated and taste like the rejects from a Burger King. Overall a sad state. I will definitely pass in the future. read more

This is my go to breakfast spot when I fly out early. It's one of the tastiest breakfast sandwiches in the airport.

Where do I start? The cheeseburger was just okay, as the bun was cold and the flavor was light. The onion rings were barely warm and extremely oily. They let me order iced tea, but were out is it, so when I went to get my drink is when I found out. I paid for a Diet Pepsi that I didn't really want. Only good thing about the place is a half decent hamburger and a good place to sit. read more

BurgerFi - Cheeseburger with greasy onion rings - New American Near Me - Morrisville, North Carolina

Do yourself a favor a favor DONT Mc Donald's is better fries and a crappy frozen burger for $20.00 ,staff are cool but they should have said this food suck! read more

Saw the line and decided to give BurgerFi a try. Service was excellent and my burger came quickly! Freshly made, organic meat, double patty, melted cheese and onion, tomato and latticed dressed this glistening burger. Great bun, held everything and didn't disintegrate! One bite in and I could taste freshness. Not overly salted which I love, but not a whole lot of flavor. The sauce in the burger didn't add much at all. I will definitely order again because of the quality, quickness and customer service but maybe add a little something to lift the burger so it dances on the taste buds!! read more

See all

Bartender extremely rude. Wouldn't let me sit in the bar area after I ordered from their ordering kiosk to wait for my meal.

As a frequent flier out of RDU, I first went here because the eatery across the way had closed. Really glad I ventured in because since the beginning of this year, either I'm grabbing something for the plane or sitting and eating at the counter to wait out a delay. Consistently good food - funny enough, I've never had a burger from here despite the name because the Chicken Tenders are SOOOOO good! I've tried different sauces, still trying to nail down which dipping sauce is my favorite. And the French fries are warm, crispy and well-seasoned. Add to that the delightful and attentive service provides by the staff, especially Eileen K., this is a bona fide go-to eatery for me. read more

Filthy, disgusting, and overpriced. Food is also very bland and not flling. Choose somewhere else to go. read more

See all

Many flights were delayed and BurgerFi was super busy. You could see everyone back in the kitchen hustling to get food out. My husband and I both had the cheeseburger and fries and everything was super fresh and good. Ambiance was packed and busy but that was to be expected in a busy airport, even more so after delays. read more

Raleigh Durham Airport needs to do a lot better. While recently traveling I had to eat at BurgerFi because there were basically no other options open. I used to enjoy BurgerFi at the Arboretum occasionally, but this experience was thoroughly disappointing. I ordered a lettuce wrap, bacon double cheeseburger. There was no bacon, the lettuce was soggy ( had to pay about two dollars extra for it), and the worst part.... The actual burger. If it's in your name, I should hope you would do it well. These patties were rubbery and filled with ground up gristle. If I wasn't starving andLettuce Wrap Burgers about to jump on a flight, I don't think I would've been able to eat it. read more

BurgerFi - 'Bacon' double cheeseburger - New American Near Me - Morrisville, North Carolina

At the RDU airport, we saw BurgerFi and it was on the "cheaper" side of the airport food for $10/normal burger. Overall it was a great burger though they did mess up one of the burgers by putting on the sauce when someone on our party requested no sauce. The workers were helpful though in remaking the burger which was nice. The place did get more popular and crowded as the day went on. read more

It was not a good experience. I got a burger with bacon jam, sauce, and mayo. None of that was on there. It was extra long wait and they screwed up my burger and forgot my fries. They didn't put stuff on the burger I got charged for. read more

This is located in terminal D of RDU. The ambiance was like a "ghost" town. Staff seemed like they were uninterested in being there. Although they were not rude, it did not feel welcoming. I ordered the CEO and what I thought would be fresh cut fries. However, upon receiving my food the fries were NOT fresh cut and resembled frozen seasoned fries. I was highly disappointed because their menu advertises for fresh cut fries. The burger was absolutely delicious. Juicy and loaded with flavor. Fries- Not so much. The total was $21. I do expect better considering they are charging a significant amount of money. Hopefully, they make some changes for their future customers. read more

Bun has a texture of plastic bag when biting into it and chewy. The hash browns were dripping in grease and a mush. It's literally falling apart. Forget the alcohol and bar, give me my Five Guys back at RDU. read more

BurgerFi - a person holding a piece of food - New American Near Me - Morrisville, North Carolina

What a complete joke... my daughter and I were starving and were actually excited to eat here. However when we walked up to the counter the girl Working was immediately nasty and rude and hateful.. before we even had a chance to order. I'm not sure why a person of that "Mentality" or caliber would choose customer service or food service when she obviously hates her life and wants everybody else to be just as miserable. We would starve before we paid for food and let her handle a meal. The place was clean but the female employee with braids working this morning is running all the customers off. read more

This place was ridiculous. Apparently there were too many customers and too many people in line, so they just closed down the register without bothering to tell anybody. They were still taking orders on the kiosks apparently, but didn't bother to tell anybody that either. When I tried to get the employee's attention, they simply told me quickly "you will have to wait", and refused to look me in the eye. Frustrating and a complete waste of time. read more

Walking through the airport and I was starving. We all know that airport food is expensive so we look for the semi-best deal we can find as well as quality. I couldn't believe that at about 04:30pm I walked up to the restaurant and there wasn't a line at all. There were quite a bit of people seated already eating and they looked fully staffed waiting to serve guests. You had the option to order at the counter or a little kiosk machine off to the side and then wait for your name to be called. I decided to sit at the bar area and was immediately greeted by a very nice bartender who was honestly the best part of the whole experience at this restaurant. I ordered an Angry Orchards Cider (can never go wrong here) and a chicken strip basket with fries. If you follow any of my previous reviews you will see that I love my chicken strips and the level of disappointment I had here was so sad and especially for the price. Then, around 5:15 more people started to walk up to the counter for a dinner rush but it blew my mind at 5:30pm the bartender walked over putting the closed sign up. I said woah hey are you guys closing?! She said yes unfortunately they closed at 530 because of COVID and that none of them understood it either since about that time so many people were starting to come but they have to close down for the night even with as much staff as they did have at that moment. The fries weren't terrible, I made my own dipping sauce for the chicken tenders but it didn't hide the fact that it was basically only breading with no chicken. I hope the restaurant is able to stay open longer very soon, they deserve the business, work and tips from customers. To my bartender: Thank you for the great conversation! read more

BurgerFi - Chicken strips and fries - New American Near Me - Morrisville, North Carolina

See all

Food was good service was very good. I was on an. Flight out. They were very fast, wasn't very busy but they were very fast preparing my food. The cashier was very friendly and we had a small conversation while I waited for my food. It was a very good experience for airport food read more

Great customer service, awesome packaging, from order to deliver is short but the food is not what you expect. The potential to be better is there I'd go back in a couple months just to see if it changes read more

BurgerFi - Great package, fresh fries, the tenders I got were in the oil too long and lacks flavor. Sorry, - New American Near Me - Morrisville, North Carolina

See all

The is the best burger at the airport if you care about the quality of the meat. Their fries are great and they do lettuce wrap burgers for people who are keto. Everything is surprisingly fresh for an airport restaurant. It can be chaotic bc RDU gets so busy but the food is fresh and fast read more

I don't know the review average is so low here -- we just got burgers and fries here and they were delicious. Expectations for airport food are usually low, but BurgerFi blew right past them to "I would happily eat here if it wasn't in the airport, too" level. Friendly staff, tasty burgers, great fries. read more

Rude staff. Staff basically asked me to move a few seats down so that I wasn't sitting at the bar since I wasn't drinking, despite the fact I am sitting there eating food from their restaurant. Treating me like a second class citizen because I'm not drinking midday and then proceeded to talk to one of the drinking patrons about how annoying it is how many times she has to tell people that a day. As I sat in my approved seat I watched another employee who was clearly assigned with picking up trash from the seating area instruct a customer to pick up his trash before he left instead of just getting it and tossing it (she was standing beside of it). read more

I miss Five Guys. BurgerFi is not the same and the burger flavor is lacking. The bun was not fresh and we were very disappointed in our meal. It is trendier and brighter yet the flavor is gone. read more

20 minute wait for what amounts to a quarter pounder with cheese and a salad bar on top of it. However, I did get a 20 minute show comprised of lots of yelling, chaos, and confusion among the employees. These places promoting the hormone/antibiotic free cattle shtick is somehow supposed to make me feel better about eating over priced meat that tasted more like it was from a culled dairy cow? I know it is an airport, I don't feel I should have to sell a kidney to buy a simple hamburger. Especially when the one I got the added piece of bone (I hope it was only bone) scrap in it !!! Five Guys was better, cheaper, and quicker. Skip this place grab something on your way into the airport. read more

I mean, when you're at the airport, typically there aren't any rules. Mimosas at 9am, why not? Beer at 10am - who cares? Burger for breakfast? Sounds good! We found ourselves at RDU on Christmas Day, and we understood that all restaurants in the area would be closed. As such, we made it a point to grab dinner before we left the airport and headed home. BurgerFi was one of the only joints open, so we hopped right in. Thankfully for me, I am a huge fan of BurgerFi. I love the location in Cary in particular. This RDU location did not disappoint. I would visit this place again. The food was fantastic -- same, classic fresh food you could expect at a BurgerFi elsewhere. The only thing that would have made this place perfect was if they had ketchup dispensers and cleaner counters. The condiment dispensers were all empty, but the staff did have condiments in the back. The counters were a bit sticky as well. That said: it's the airport. I think this place is an awesome addition to the RDU airport! read more

The burger was good, but 15$ I ordered bacon for an extra 1.69 and it didn't have any bacon on it when I got it and ended up not having time to have them correct the mistake. The onion rings are worth it. So good! Overall I just wish this was still a five guys. read more

I was so disappointed in the food after almost spending almost 40 dollars for 2 cheeseburgers 1 was so over cooked it had crusty crispy layers. I was highly pissed and requested my mon back. A five year old can cook a hamburger . This is a damn shame that people want to be paid for being lazy and unprofessional. My plane was delayed, so I was looking to grab a good burger, but got a well crispy fried burger and oily onion ring. Put the brakes on this place. Also, when I opened my soda it flat. Obviously someone shook the bottle and all the seltzer fizz was out and soda was flat. Oh, by the way one of the employees was dancing and seemed to be comfor table and having a great time. Never wasting my time with this place again read more

Any airport burger restaurant that chooses not to be open at 11:40 AM on a weekday is not worth visiting.

Got there just as they opened at noon on a Friday. The CEO burger was tasteless. The buns were soft and floppy. The cheeseburger was ok. The $5 onion rings only had 5 rings. I would rather have a Big Mac instead of the $12 burger I had. I thought Burger Fi was supposed to be premium burgers? read more

After having an awful experience with a sit down restaurant (40 minutes and no food) we decided to grab something kind of "fast" at Burgerfi. The two burgers that we ordered came in moldy buns! Absolutely disgusting and I am now heading on another flight hoping my kids didn't accidentally eat any of the mold. Based on our experiences in RDU, I would suggest if you can wait until your next destination to eat, then do it! Two for two on the same night suggests you can't trust the food service. C. read more

Service isn't just bad it's hostile. I witnessed the guy at the counter snap at not one, not two, but three different people in the 15 minutes I was there. Unfortunately, I was one of the ones being denigrated. I paid $30 for a hamburger, drink and fries. I sat at the counter to eat it as I was traveling alone and all of the tables were already taken. This is a common traveler courtesy as to not take up tables that might be better used for larger groups. After 5 minutes and being halfway through my food a man came over and snapped at me that I couldn't eat there, it was only for people ordering drinks. I showed him my food and drink to prove that I'm a paying customer. He didn't seem to care because I wasn't buying alcohol at 11am. He held up a sign that saying something like "only people with drinks can sit at the counter". I showed him my coke but clearly that didn't count. I blew him off and continued to sit there. I only needed another 5 minutes to finish and figured I'd be done and gone before security got there. At that point he "gave me permission" to finish. Another customer came up to the counter and attempted to order a soft drink. The same guy wasn't having any of that. He was rude to the customer and directed him to the burger line and said he couldn't sit there. At this point I was finished and got up to leave as another person approached him and the cycle started again. It's clear this restaurant does not care about paying customers, it's equally clear they care about selling high-profit-margin alcohol. The printed signs demonstrate this. So unless you're 21, want to buy booze at 11am to go with your crappy $15 hamburger and enjoy being snapped at by middle aged dudes then you should avoid this place. read more

4pm today they ran out of fries? 3 burgers, 3 fries and fountain drinks $60! I understand airport prices but this is ridiculous for the quality. NOTHING is fresh here, everything starts frozen and fried. read more

$17 for a single bacon cheeseburger small onion rings and drink. Burger about same size as a McDonald's hamburger, 4 onion rings (poorly made and falling apart) Best part of the meal was the Diet Pepsi. Did not get a receipt and was told they would call my name, but the cashier did not take my name. This is the first and last time I will stop here and I am in this airport 8-10 times a month. read more