I called the Burkell for help finding a leak and fixing a drippy bathroom faucet. I don't call the plumber to make friends, but the guy they sent was not a people person. I told him had just installed Flume water meter to wifi unit on the main water meter and this gave me minute by minute read of our water usage, it also told me I had a 65 gallon a day leak. I could look at my phone and with in a minute I could see if the leak stopped. This guy didn't want to know about the new technology, didn't care. I had already done a great deal of searching for a mystery leak and I know a lot about my house, but he didn't seem to want to listen to me, he was in a hurry. He was very dismissive of anything I had to say. I thought if I could fill him in on what I had already learned we could start from there, nope. He asked where the main valve to house was, I pointed to it. The area where I pointed also had a hose bibb, he snapped at me "That's a hose bibb, Where is the main!?" "There" I said, pointing to the main. He repeated his question slowly as if I were an idiot. I walked him over to the spot that had the water main AND the hose bibb. Anyway, I had already shut off every single valve in the house looking for the leak, I tried to tell I'm this but he had to do all those things over again. That took almost an hour to get to the same place I was already at. Obviously, we failed to find the leak. By the time we got to the drippy bathroom faucet ( this is NOT the leak I was looking for ) he looked at it and said I needed to go buy new a new faucet and the parts needed and I would need to reschedule. He was at my place for an hour and one minute, he charged me for two hours and got nothing done. $210.00 read more

upon putting in a furnace in our attic --left a huge hole in the ceiling of a bedroom and cracked the ceiling in the hall -the guys walked out of my house Without saying a word! An enormous mess of installation and grit Everywhere --the mess is One thing - But Not saying Anything to me ( I Was here the Entire time of the job being done ---- upon letting the owner know what happened He said " well- shit happens - Do you think you are a victim? NO Apology! The Most arrogant - pompous Ass I have Ever met! After all completely done with the drywall guys coming ( they were Great - patchesinaday) then emailed and told the owner of Burkell- Jake Newman- sending the check minus primer and paint to Finish the job and We will Do the painting - the Owner Jake emails and says don't think we should have to pay for that ----- Really??? Never an apology - could have Even maybe compensated us for All the time and inconvenience of this Mess ----- We're Even finishing the Job of the Mess created -- Never have met a More arrogant person -- Picked badly with these people - we own our Own business and know hundreds of people in this county - this guy will get the worst rating Ever from us --- White Glove Carpet and Upholstery Cleaners read more

Over the last few years I have used Burkell for a small tub plumbing repair, install of a water filter, install of a seismic sensitive gas shut off, and most recently an emergency exterior leak. The manager (Chris, I believe) has been involved in a couple of these and has always been great. In each case the gentlemen doing the work were friendly, professional and efficient. For our recent outside leak they responded promptly, same day repair and Jeremy made sure that the water main from the street and to the house was turned on safely and checked the water heater. I perceive their prices to be competitive, and have not yet felt any sense of bs or being ripped off. They are local to me which is great as I like to support quality local businesses. read more

I have a quirky European heating system with a boiler. There are not many plumbers around who work on that type of heater. Burkell is able to do the maintenance it needs. After I had work done on my foundation, I was unable to get the boiler pilot to light. I was afraid there might have been some damage to the heating system during the construction work, so I called Burkell. They came promptly and immediately found the problem. It was simple, did not require any parts, and they charged only for the diagnosis.They also gave me a written summary of what was done. I found the receptionist was courteous.....I don't understand all the complaints that were posted,as my experience with Burkell was positive. read more

Have used them for "ever" until now. Simple toilet problem to replace valve in water tank was an initial flat $175.00 minimum house call fee. Apparently $50.00 in parts??? total bill for a few minutes was $225.00 No receipts for the parts no information on a flat fee of $175.00 when I called to make the appointment. After using them for so many years and being obviously satisfied to having a plumber that definitely had one cup of coffee to many. Long story short - toilet still does not work - water still running. After my conversation with the office manager Elana, I can honestly say that the language she used belongs "in the toilet" so much for long time customer appreciation. read more

I am the facility manager at a spiritual and event center in San Anselmo and Burkell responded to a burst raw sewage pipe crisis quickly and effectively. They cleared the pipe and used state of the art cameras to diagnose and mitigate a plant root issue with proficiency and ease. Everyone I dealt with from the office staff to the their field personnel were really wonderful, patient and helpful. They have a small family business feel approach to customer service. I have a major replumbing of the entire center coming up in the spring and as the facility manager who gets to choose, I'll stick with Burkell as my "Go Too". read more

I have been using Burkell Plumbing for years and they did not disappoint me this time either. As soon as was possible they ordered a new furnace for me which I direly needed. In the meantime they loaned me a space heater which actually helped quite a bit. I was surprised at that. Laney who works there I have gotten to know over the years and she is always nice and helpful. And any service person who has come from Burkell has always been knowledgeable and helpful with whatever problem I have had, plumbing or heating. read more

Burkell Plumbing got the job(s) done without hassle and at a fair price. We had an ancient main water line leading to our house that finally started to leak at the main valve. Burkell came out promptly, fixed the immediate problem and recommended a line replacement, which they also took care of as soon as the weather allowed. All of the employees we dealt with on the phone and for both phases of the work were smart and polite. I will definitely call Burkell for future plumbing needs. read more

We had a unique problem with our shower controls. The temperature control had broken, and any replacement had been discontinued. Jake Sr. and Jr. and the team did not let up, and found a replacement that worked perfectly. Jake Jr. had to follow up over many emails and texts from me, but stayed on it until the part arrived. Eric, the tech, came out the same day, and all was done to perfection--even satisfying my wife! Thanks for a job well done to the whole company. read more

Knowledgable, efficient, courteous...in a word Professional. I had your basic nightmare - toilet backing up into my bathtub - after having an online "expert" show up 4 hours late and start negotiating services that could take 1-4 hours, my guys from Burkell diagnosed the problem and had it solved in 45 minutes, at a fraction of the other's cost. Even cleaned my floor and bathtub before leaving. Yes, make Burkell Plumbing your first call. Doug A Sausalito read more

I called with an emergency plumbing issue on Sunday night and they called me back first thing Monday morning. Jeff came out at the scheduled time and was courteous and more importantly, he was able to get the job done. I appreciated his honestly when he said he didn't recommend snaking the whole house. Like everyone, plumbing emergencies are stressful but it's nice to know that I can count on someone to come out and get it done right. read more

I contacted Burkell plumbing to install a new faucet and vessel sink in a bath. Chris arrived on time, was professional, friendly and very efficient. The job was very straightforward and he kept it that way - worked quickly & did a great job. Additionally there was a small problem in the tub faucet - Chris talked thru a couple of options on how to address & came up with a very inexpensive, quick solution. I will use them again. read more

I had a 25 year old water heater replaced. They were on time, professional, and extremely knowledgeable. First class work. Left everything clean and if a water heater can look good, this one does! Michael was my serviceperson. He was great as was the second person he brought with him. They did exactly what they said they would do and the office staff I dealt with was exceptional. I definitely recommend Burkell Plumbing. read more

Burkell Plumbing is always my first call for any plumbing issue. They always do their best to get someone out as quickly as possible. I called on Dec 23 and they were able to come out that day which saved my Christmas party. All their plumbers and office staff are knowledgeable and courteous. Their trucks are well stocked so they can often fix any problem in one trip. I highly recommend Burkell Plumbing. read more

Jacob was amazing! Every one I've had from Burkell plumbing is honest, efficient, and quickly knows what is needed and then solves the problem for less money than other "experts" they have saved me money and inconvenience by their knowledge and integrity to get the problem solved. I only call Burkell when I have any plumbing issues. I couldn't be happier ! Thank you Jacob! read more

As a property manager, I've been working with Burkell for both plumbing and HVAC for the past few years. Great team, and Lanie the office manager takes great care of us. Honest, reliable, competitive, and always willing to help and advise even when they can't get the work or don't get the job. Working with a company like Burkell and Lanie help me to be a better property manager. read more

Burkell sent a very nice, professional plumber who cleared the blockage in the pipes, figured out why my water pressure was low, cleaned up, and answered my many questions. I was told someone else wouldn't have charged as much, but I believe you get what you pay for. I also like the idea that there's a company behind the work. read more

This company is great- always picks up the phone, reliable, helpful. Really also a pretty good deal as the margins on a home furnace for example must not be great. Our home furnace was relatively expensive to replace (for us) but I consider cheap given the lack of $ going to Burkell! Would definitely use again. read more

Fast efficient repair! Want it done right the first time, with no worries? Call a professional service. This is my first time using Burkell and they'll be my first call from now on. If there are two services where you get what you pay for they're plumbing and electric. Don't horse around with non-pro's. read more