It's been a hot summer, and PG&E came to light the pilot and do a safety check, woo hoo!! For the first time in YEARS, the pilot lit, and stayed lit! My landlord is here today, said that he contacted Jake at Burkell but that he didn't know me; true, he doesn't, but he was here, and fixed my heater!! I'm pleased, the landlord is pleased and hoping to hire Burkell for other properties. Word of mouth is sometimes better than YELP! read more

I use Burkell plumbing regularly both as a contractor and property owner. Because they have such a large crew of skilled plumbers they are usually available at short notice for plumbing situations that can sometimes be emergencies.... I have found their plumbers to always be highly knowledgeable, polite, trustworthy and diligent...all qualities needed when you have someone working in your home, sometimes when you are not there. Highly recommend Mick Griffin London Tile read more

We used Burkell Plumbing for two different jobs - a water heater replacement and consultation about a gas line connection for a clothes dryer. The water heater replacement process was essentially a turn key process - they visited our home that afternoon, provided an estimate, and suggested a smaller, less expensive replacement based upon our utilization and needs. When asked about upgrades such as a tankless water heater or hybrid, they clearly explained the pros and cons along with their recommendations for us. They could have easily presented a sales case for more a more expensive water heater but instead gave an honest appraisal of the options. The installation was very professional, reflected care for our home, and they cleaned the area above and beyond my expectations. The second consultation was for a gas line supplying a clothes dryer. I was uncertain about the code requirements and was considering a relocation of the supply line. I asked the technician about his recommendations after suggesting a significant modification of the line location. He said that the relocation was not necessary and he saved me money. These two examples show that Burkell Plumbing is honorable. About me - I generally do not leave negative reviews for small businesses - I contact them directly about any concerns. I do leave positive reviews when there is outstanding service. read more

Called Burkell and they were able to respond very quickly and solved the issue in a timely manner. Tech was polite and informative through out the process. Would certainly use them again! read more

Water Heater failure. From the first call I was impressed! I was given a slot same day - they immediately called me back and gave me an earlier appointment. Jacob turned up and was both professional and honest. Within 30 minutes we were given several options and went with a replacement 3 hrs later installed and we have a new water heater, warranty on the work and on the heater itself. Fantastic price and incredible service. I will be recommending Burkell Plumbing to friends. read more

I have used Burkell Plumbing every year for my back-flow testing and they have always been wonderful. Last week during the cold spell our heater stopped working, and I honestly didn't think of Burkell straight away. I definitely would have for plumbing. Big mistake, I called another company in Marin, they kept telling me their scheduler was busy/on another line & would call me back. After 4 calls back & forth they finally told me they couldn't get to me until after Thanksgiving. I saw Burkell Plumbing listed on Next Door & it dawned on me I should have called them first! One call to Linda & she had Michael out to my house the next day! He called to let me know he was on his way, he diagnosed & fixed my blown fuse & changed my corroded batteries right away. My heater now works - before Thanksgiving!!! My invoice was emailed to me within the hour, at a reasonable price & I am a happy customer. I will never call anyone else for plumbing or HVAC from now on. Fantastic customer service, thanks Burkell!!! read more

I had a very frustrating call with Burkell receptionist, Linda, who clearly did not want my business. She demanded a credit card # from me before even an assessment of diagnosis or SOW discussion, and was indifferent to the fact that I do not provide CC #s without security measures being taken. As an executive in the customer experience and service business world, I am amazed when business providers do not give respect to their paying customers. Linda acted discourteous , indifferent, and disrespectful. Disappointing, as I'd prefer to give my business and WOM recommendations to my local neighbors, but they need to earn it. read more

The biggest disappointment was calling Burkell in the first place it took them three different parts and two weeks to fix the problem it ran for 40 minutes and won't come back on do not use this company they can't fix anything Carol parkinson read more

Mike did an outstanding job replacing my shower assembly. He had to cut through the back wall and was so careful I was able to reinstall the Sheetrock and paneling and you can't tell the difference. The new assembly works and looks great. I highly recommend Burkell for any plumbing need. read more

A fine team of knowledgeable, experienced guys who've been on the job a long time which says a lot about the company. The best part is, your experience begins with the most stellar receptionist on the planet who knows as much as, if not more, than the guys on staff. read more

Do not use Burkell! They would not return for a minor problem with the installation after not showing at the appointed times and after numerous phone calls. They are also overpriced! We will NEVER use them again!!!! read more

These guys are awesome. We're new to Mill Valley so relied on a recommendation from a neighbor for an AC install. Burkell completed the project quicker than expected and charged a fair price. Crew was courteous, friendly, wore masks, and cleaned up once they were complete. Super satisfied and will definitely use them again! read more

I had a water heater put in. That little closet now looks like a work of art. The attention to detail is superior, and the water heater is so much more efficient than the old one. Who knew? First class work. Mark is THE BEST. read more

I have used this company for more than 20 years - there are very professional - reliable Knowledgeable and friendly . I recommend Burkell plumbing highly . read more

Some of their guys are unethical, others are great. I used them for years and was happy. I needed a simple toilet install and called them. The guy they sent out went into this big song and dance about the floor not being level, said they would have to pour a new floor or build a platform to the tune of thousands...it sounded crazy to me so I sent him on his way. They charged me $300 for his time. I called and left a message with the owner and got nowhere...I just paid it. I ended up paying a contractor working on another project $100 to install it...no problem, took him 30 minutes. That was two years ago. I'll never use them again read more

I would ABSOLUTELY recommend this business for your plumbing needs! I am a very happy customer with hot water! Jake and Roman went above and beyond to help me out... read more

Very happy with service. Very honest and reasonable. Will always use Burrell in the future. Highly recommend.

These guys are the Best!!!! I've used them consistently for plumbing and now servicing My furness. They are reliable and in my experience Straight shooters with very fair pricing. I woke up to 62 degrees this am. Furness failed To go on. Miraculously, when I called at 8 got Jake on the phone and he arranged 2 top notch Fix my problem.... all before 11 am! Thank you Burkell. read more

They can be relied on to do a really good job. Knowledgeable and get it done right. When I have an important plumbing project where I need to be able to relax and leave it to the plumber to come up with a solution, I always call Burkell. read more

We've used Burkell Plumbing 2 times in the past couple of months. They were professional, made sure they cleaned up after themselves and did a great job fixing the seal on two of our toilets. Whenever we call them, we get a fast response. With a plumbing issue, that's seriously key! Jeff is not only great at what he does, but he's a seriously nice guy too. Ask for Jeff (his helper Mike was cool too)! Though our landlord pays the plumbing bill, and I can't comment on price range, I can tell you that I trust them and that they do great work. read more

Jacob from Burkell was fast, conscientious, friendly, competent, and had our beat up toilet replaced within the day, even though his day was almost over! He had great suggestions on models that meet ADA standards for my grandmother, whose toilet he was replacing, and cleaned everything down during and after install. 10/10 would call them again for any plumbing needs. read more

I have used Burkell Plumbing for over 25 years--they are simply the best! No one is more knowledgeable, efficient, or professional in my opinion. Their customer service is top-notch and friendly. I love supporting my local businesses, Burkell is one of my favorites! read more

I highly recommend Burkell Plumbing. I have used them consistently for the past several years, and have always been pleased with the service. Over the last 2 years, they have installed a new furnace and a new water heater (the originals have been around for more than 20+ years). Everything was top notch and professional. I am extremely happen with them read more

Always on time. Have everything they need & all the service people are very nice. Thanks for our yearly service on our heating system Burkell Plumbing. We count on you and you never disappoint! read more

Burkell Plumbing has done much plumbing work in my home for more than 30 years. Replaced galvanized plumbing with copper piping,replaced toilets,replaced hot water heater and general maintenance work. Knowledgeable and expert workmanship. They guarantee their work. RMC Tiburon Ca read more

I have been a repeat Burkell customer over the years. They provide timely response, with reliable, friendly and knowledgable professionals - they all know their business. We experienced a recent furnace problem over the holiday season. Even though short staffed, they responded quickly and while our furnace was beyond repair, they obtained and installed a replacement very quickly, despite the double holidays. Everyone is customer focused, from the folks who answer your initial call through to the service professionals who arrive on site. And they stand behind their work!! read more

If you want to be overcharged this is a good company to use. Furnace needed a part ($30) which took 15 minutes along with a new thermostat ($80) took less than 1 hour but got charged $342. When I called them about it and told them they put in the wrong thermostat they said they had a minimum charge for the 2nd visit - even though it was their fault. Also, when they gave an estimate for 1 year maintenance on a boiler for $199 they informed me that they charge an extra $200 for air/fuel mixture measurement which is included in the other companies bids I talked to. If you use them - open up you wallet!!! read more

Burrell Plumbing has always sent me knowledgeable employees to fix whatever I need. Very polite people They never do the "no show" and are not late. Ive used them for 20 years. There is nobody better. read more

Roman Lewett arrived today to address several of my plumbing issues at my home in Larkspur. He was on time, polite and very knowledgeable about the items that needed repairing. I have used Burkell many times in the past and have never been disappointed, they are truly a quality company. They are lucky to have Roman as part of their team!!! read more

Jake Jr and his HVAC team at Burkell Plumbing replaced our furnace. They did a great job. Drained and moved our water heater during the process and reconnected everything afterwards. Punctual, professional, neat and very efficient installation. Friendly service. Highly recommended. read more

I spoke to Chris, the Service Manager, at Burkell regarding getting a comfort height toilet to replace our older, lower toilet. He explained the differences in types and brands of toilets, with a strong recommendation for Toto. I called back with my selection and a few days later Rachel called and scheduled a 9:00 to 10:00 installation time . Well, right at 9:00 Bill arrived with our new throne. He was pleasant and efficient and it was apparent that he knew his stuff. There was a hiccup when an item from the factory was missing. Turns out he had to go to San Rafael for it. He made great time and had our new Toto installed. The price was as quoted over the phone. Bill was great and if I could request a plumber in the future, it would be him. Heartily recommend Burkell Plumbing. They are the complete package. Bill L. read more

Burkell responded very quickly to our problem. Christian was on time, easy to work with and a real pro. This is our second great experience with Burkell! read more

I am extremely disappointed with the service I received from Burkell Plumbing. When I called initially, the lady on the phone told me that they have a $75 charge for coming out and giving an estimate, but that it should only take the plumber about 30 minutes or so she thought. Because of the roughly $175-$200 quote over the phone, I made an appointment for them to come check out my sink. I had them to my apartment this past Monday to fix the bathroom sink, which should be a simple job virtually any plumber can handle. The technician fixed the two water shut off valves under the sink and began replacing the faucet, which I purchased separately from a local hardware store. The plumber then bemoaned the original steel sink and said that he was unable to install the drain because it was so rusted out. Wondering what we should do next, the technician volunteered that, "He thinks they have a new sink back at the shop that he can replace it with." I consented, against my better judgement. He returned about 30 minutes (or $75 depending how you look at it) later, empty handed, and gave me recommendations as to where I could purchase a sink. The plumber then handed me a bill for $312. I begrudgingly paid the man and then began to assess the situation. When the plumber arrived, I had a semi-functional sink and faucet. When he left, I had a gaping hole in my vanity where my sink used to be, a brand new faucet sitting still in the box on top of the vanity, and no itemized list of charges on the bill, just a $312 total ($112 over the original quote). That is not the reason I gave Burkell a one star rating though ... When I called their office to request an itemized list of the charges I was repeatedly blown off and my calls were sent to a voicemail box that evidently never gets checked or is simply ignored. I know this because between my girlfriend and I we called 6 times and left 4 separate voicemails, none of which were returned. I am incredibly dissatisfied about my experience with Burkell Plumbing. I was overcharged, ignored, lied to, and basically duped. There are too many plumbers in Marin County to give your business to Burkell, do yourself and your pocketbook a favor and call someone else. read more

We recently had a shower with a bad leak, and initially chose a local Mill Valley plumbing service (which will remain nameless) based on the very high reviews on Yelp. Boy, was that a mistake! The man who came out brought a condescending attitude, couldn't figure out how to remove the shower handle faceplate, and he said he'd have to knock a hole in the wall to get at the shower cutoff valves, if there even was cutoff valves. Alternatively, he offered to cut and cap the shower water lines in the basement for $250, leaving us with a non-functional shower -- but at least the leak would be fixed (eyeball roll). Lastly, he estimated a $3000, all-day repair job to replace the shower fixtures, which is daylight robbery. For that kind of money, we should get a remodeled bathroom! So we called out Burkell Plumbing instead, on a neighbor's recommendation. What a difference! Jeff from Burkell came out that same morning. He arrived early and got straight to it, popped the faceplate off, diagnosed the problem and had the leak fixed and the shower fully operational in a little over an hour! Total cost $285, less than a tenth of what that MV-based company wanted. Henceforth, we will call Burkell Plumbing every time. Jeff, thanks very much for your honest and competent work! read more

At the suggestion of our excellent long-time home repair person, Stephen Habenkoss, we contacted Burkell Plumbing and were extremely pleased with the experienced, on-time, Michael Sipe, who swiftly did five kinds of repair at our home. from shower to toilet and more. He is a great explainer, offering background and options and the prices was reasonable. We will turn to him the next time we have plumbing issues read more

These guys rock. They are professional, they are smart. They OWN their work. Being in the service industry I understand how difficult it is to service Southern Marin folks. They can be nice but some are VERY entitled. So it takes a special, patient group to be so successful in this part of the country. They've proven it to me and they are the only ones I will work with. read more

Beware! We were long time customers of Burkell because they used to be an honest & professional company, but that's clearly changed. We have an old pipe in our bathroom and they sent out a guy to "fix" it. After approx. 6 visits and lots of money, the pipe is still not fixed and we're still not able to use our upstairs bathroom (it's been 6 months). We've repeatedly called them to get answers, but they haven't returned our phone calls and have completely blown us off. It seems like they were either intentionally not fixing the pipe & charging us, and/or taking advantage of our patience, or just didn't want to fix it. We were beyond understanding of the situation and were trying to give them the benefit of the doubt, given our yrs. of working with them. We ended up reaching out to another plumber who's been communicative, upfront, and honest about fixing the pipe. They've quoted us half of what Burkell did and have scheduled the work to only take a few hrs. They also don't collect payment until they've actually finished the work. If Burkell wants to stay in business, I recommend they read some of these reviews and maybe care more. I'd also suggest that they instill more integrity into their business practices and treat their long-term customers with respect. read more

We have used Burkell Plumbing for over 25 years. They are absolutely fantastic. We have had every problem that you can imagine and they always take care of whatever is needed. They can do anything and are smart, nice and very professional. You will never find a better plumbing company. They are the best! read more

Mike came (on time), saw (the problem immediately), and conquered (replaced the failed valve on my water heater). Hot water was restored in no time at all. No muss no fuss. A first class operation with the exception of Lianne, the surly phone receptionist who seemingly couldn't wait to cancel my appointment instead of admitting to a simple misunderstanding that Jake immediately cleared up. Suggestion for Lianne: take a remedial course in customer service and phone etiquette... read more

After trying many other plumbers, i now always use Burkell for my plumbing and heating issues. They are always on time, polite and do a nice job. I have also found their prices quite reasonable. Highly recommend. read more