Hit and miss. Incredibly slow service but great food. Been in 3x in the last 2 weeks and each time I was the only person in the restaurant and has taken 15-20 mins for a single burrito and single taco. read more

Well....the supreme breakfast burrito is good, but that's about it. I've been here 3 times since open...each time the service has been slow and borderline rude. If they want customers to come on 30 minute lunch breaks, or on their way to work, they need to step it up. (Especially considering there are many other options nearby: Los Favoritos is only a mile away) read more

Don't come here on Saturday if you anything else to do. Express is a misnomer. Burritos are ok. Servers were nice. I blame management for not having enough staff. read more

Don't do it.! Not even close to the "...Birtos" family or anything similar! Teenage kids serving canned goods on tortillas. I wanted to like it and cannot. Counting the days this place can stay alive. read more

I use to go there but but their manager was rude and obviously mad because I brought the food back,order was wrong and I wanted both items remade...besides the fact I drove 10 miles to go there, 5 miles 2 trips ended up with my money back and no food so I won't be going back there! read more

I tried to order for delivery (my crossroads are Gilbert and Guadalupe) and the employee who answered was already taking my order when he then put me on hold and comes back to say he cannot deliver to me. When I asked why, he gave me a big sigh and said he just couldn't. I asked one more time and he finally told me I am out of his boundaries and refers me to the baseline store. I called the other store; they were very polite when explaining how I was actually not in that store's boundaries because they were passed Higley; the employee there was so nice he even referred my call to the manager who stated that this location on Gilbert Rd should deliver to me. read more

Came here for breakfast. We ordered a chorizo burrito and a supreme one. The food came out fast and we had no issues with service. The food however was extremely over salted and peppered, almost like they were trying to compensate for flavor. It also didn't sit well with our stomachs later. We would not come back as there are plenty of better burrito places around. read more

Food was amazing ! Best breakfast burrito and green salsa in the valley. Can't wait till the salsa is in supermarkets. Keep the food coming!

Finally tried this place after such a long time of driving by and should of just kept driving. Why call yourself mexican food if you do not use any mexican spices. We ordered two burritos (steak and shredded beef) and they were fine, but thats the problem. No spice, no flavor and tried both of thier hot sauce bottles but they did not help. Too be honest, their prices are very good, but spend a bit more and eat Filibertos asada with green sauce. read more

Should be called : Salty Burrito Non-Express. They took 45 min in correctly make two breakfast burritos. Young kid on register didn't seem to care about his mistake. The supposedly manager who looked infected with a giant band aid on his neck didn't give to craps, took another 10 minutes to fix the burrito mistake. No apologies. Poor Management Wife didn't end up eating her burrito as it was too salty. Express implies speed, fast. This is not a Express location! read more

The food is amazing and delivery always comes quicker then they say! Love this place!

I've tried a few different things but hands down my favorite is the breakfast burrito supreme with green sauce! Every time I go in or order over the phone everyone is always so nice :) read more

LOVE burrito express! I always get the steak bean and cheese burrito and it's soooo yummy! Service is also fast and they always have my order ready when I show up :) read more

Very poor order taking and delivery service. Placed an order and was told it would be 45min wait. Called back for status of order after an hour and was told driver left anout 10min and should almost be there. Tried for 20min to get through to someone, happen to be the driver. Said he called 3 times and text the number provided. Woman who took the order wrote the wrong phone number, address after being repeated more than 3 times when given. She needs to go back to school to learn more on listening and order taking. Never ordering from them again. read more

Just ate there for the first time. It was delicious. I had a steak and potato burrito. Don't get the chicken unless you love heartburn. It's crazy spicy as advertised. This is good cheap Mexican food. The service was very good. read more

Friday night 8pm or so. Awesome food. Thank you. Don't change a thing :) Perfect rolled tacos, guac and sc on the side :) Steak, bean and cheese burritos are my favorite. Best burrito yet from y'all . Thank you again for the delivery so late. Cheers, Bob read more

guy on the phone was extremely nice but they screwed up our order and this isn't the first time...

Breakfast burritos are awesome! The Supreme to be exact. Their salsa is ridiculously good. I used to be a Filibertos loyal when I wanted fast Mexican food, but this place blows it away!!! The only thing that would make it better is a drive-thru. Don't be turned off by the interior.... the food is on point. Yum! read more

Ripped me off an enchilada & said no way he could have made mistake. What? Back talk over an enchilada?really? Emailed corp office, no response. I will never waiste my time or money on this place ever again. read more

Not impressed. Not even a chance to try the food. Came for a burrito, their hours said they close at 9pm online and posted on the door. It's now 8:20. We went inside (door was open) and they said they couldn't help us because they were closed. They changed their hours to 8pm as of May 1st. They've had almost a month to change their sign! I guess we don't need to go back. read more

The people that work here and their customer service SUCK! These people should not be working with customers. On several occasions I have walked up to the counter and all THREE of the workers just kind of stare or avoid eye contact.. so bizarre. One of the younger dudes always talks to my baby without acknowledging me and will try and touch her. Today when I went, he told me how kids get worse as they get older and after I told him I disagreed, he said "no kids suck when they get older" Umm rude? There is also another guy (probably about 30, with a backwards hat and a pen behind his ear) who I have watched be extremely rude and impatient with an old man while he ordered. He called out his order when it was done and watched the old man slowly get up and got tired of waiting for him (when he could have taken it to him) and he just dropped it on the counter and walked away. Another time, my mom spilled her drink and she went and told the gal about it and the girl handed her some towels.. when my mom told her it would need to be mopped she rolled her eyes and walked to the back and we never saw her again.. these people are TERRIBLE! I will not be eating here anymore which makes me sad because the food is good. I will tell all my friends to avoid this place. read more

This location has horrible service, but great food! It isn't the cleanest place around(dirty tables and floor). Our order was given to the wrong people, since they don't take names or give order numbers. I had to approach those customers and take our food away from them. We will stick with the location on Higley and Baseline. read more

The staff was nice, but the food was not authentic whatsoever. The only reason I was able to eat half of my food was because I was hungry. I don't recommend this place if you're looking for authentic burritos - or Mexican food in general. read more

This is my first review ever but that is how horrible the service and food was. The last 3 visits were terrible that I am officially done giving them business. We used to order food for lunch for our office staff. All of a sudden it became an issue to order all of these lunches separate because they "Could not" run that many cards (each staff member paid for their own lunch). This last visit, I ordered green chili burrito, chimi style (which comes with sour cream & guac). I requested no guac and double the sour cream if possible, mind you the add on of chimi style is 1.95 and includes sour cream and guac. Well got back to the office and my chimi style burrito was soggy (guessing the oil wasn't hot enough or not left long enough to fry well) and there was no sour cream or guac. I paid for a $7 burrito that just did not meet the expectations. Last time I ever give them my business. I would give them no star if I could. read more

this place is one of the best fast food mexican restaurant, kids love the breakfast burrito get it everytime no matter what time of day it is, husband swears by the Carne Asada, and I always get the beef and been chimi style, beef is awesome, and their tortillas are the best, clean place super friendly staff we go here all the time will pass up the "other" bertos on the way to Burrito Express anytime!!!!!!!!!!!!!!! we love them so much will be having them cater our graduation party. read more

steak, potato and cheese was delicious! so were the rolled tacos with cheese. red sauce was spicy with good flavor...first burrito express experience and definitely not my last...extremely friendly staff read more

I walked into this place and with barely a grunt from a very rude guy just standing looking at me like I could read his mind. No hello.. nothing! I proceeded to ask for the ground beef and potato burrito (I had looked at the menu online) and with a slight grunt and no eye contact he said no ground beef. (this was always my favorite thing at other Burrito Exp locations) I then looked at the menu again because I had eaten many times at the Burrito Express on Alma School and it was always excellent no matter what you had (Love the fam that owned it ) I ordered and being the only person in the place thought well that will be fast...boy was I wrong. 10 minutes later the "guy" yelled out my order ..no thank you..nothing. I left unhappy with the service at this location but I also left sad that my once fav place had went down the drain so badly with such ignorant people working there. I wish I could say the food made up for it but sorry to say it looked over cooked and tasted even worse. read more

I was very impressed with the changes on the inside since I was there last. I was also pleasantly surprised by the change in staff. When I came in to get my "to go" order the young man at the counter said it wasn't ready yet so my daughter and I waited. About 20 mins later I believe the manager came out to ask if I was waiting for something. I told him yes and that that the other guys said our food wasn't ready yet. The manager went right to the back to check and came out full of apologies as it had been ready the entire time. This manager cared so much about customer service/experience that he even gave us a gift certificate that covered our visit due to the mix-up on the employee's part and us waiting an extended period of time. As we were in the car getting ready to leave, we saw that the manager then addressed the issue with the employee right away instead of waiting or blowing it off. That is what a good manager is supposed to do and make sure all employees know what's expected and acceptable. Our food was great, even our picky little eaters cleaned up their plates. The only thing I wouldn't recommend is the beans. It's almost like a paste and really salty. Other than that we will defiantly be back and their loyalty to customers will have us speaking great info about them to everyone we know. read more