Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Service was very quick and the people up front were kind and helpful to me. Will bring my car here…read moreagain.

I had the oil changed here and the splash guard under the car was not secured properly. On a trip…read moreto Ohio soon after the car started scraping -- the same as one other reviewer. Since then we've had to remove parts that are falling off and need to schedule service to get it replaced. If not for this I would have said I received quick and efficient service.

Mike is absolutely a goat, they price match and give complimentary ubers, Jason is more…read morestraightforward but gets the job done. great service! i had a flat tire and got a new set of tires beating out the price of other garages. didnt get alignment however because their machine was out of commision

Came in close to close and spoke to Jason and they were able to squeeze in an oil change before…read moreclose! Super friendly!

MONRO! IF YOU GIVE RESERVATIONS TO CUSTOMERS, PLEASE BE…read moreOPEN AND STAFFED FOR THOSE CUSTOMERS AT THE SPECIFIED TIME! I got a flat in NoHo yesterday. I called Monro, got an appointment for 4:30 and asked Triple A to take my car to the King Street location. You already know the rest of the story. The store was empty and locked. The reservation was a pipe dream.

Aggressive sales tactics, overcharging for services and parts, poor quality of work leading to…read morevehicle damage, and issues with customer service, including rude or inattentive staff and failed service commitments. All true and you can not connect with anyone other that the facility that attempted to repair the car. ZERO STAR Expensive repair gone terribly south!!!!

I only take my cars here. I haven't had the best success with the online scheduling and they can…read morebe a week out or more but I wouldn't want to go to anyone else within at least an hour. Good on tires and good deals, but they aren't limited to just tires the can do anything other mechanics can do. For my money the best value there is.

We have been customers here since we moved to NH 6 years ago. John always greets us with a smile,…read moreand we know we are going to be well taken care of. We stopped in today to make an appointment to have both of our vehicles inspected. John was able to inspect one car immediately, and we then made an appointment for the other one for early next week. We know that the folks at Sullivan Tire in Keene really care about their customers, and we strongly recommend them.

Dave is honest and they do great work at great prices. He has also been real flexible with letting…read moreme brings parts/oil that I choose.

We go out of our way for David's. Honest, patient and communicative, he'll save you money if he…read morecan. There's also a roaring brook across the street and a bike path to town, so bring your bike while you leave your car.

I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

For the first time in years, Sullivan Tire in Sturbridge is the first place I found I could trust…read morecompletely. The front office team and manager are the best. And I say that as an old retired mechanic and service manager.

As a parent, when your child is away at school and has car trouble, you worry about finding a…read moretrustworthy repair shop. Let me tell you, Wakefield Auto is exactly that. Gabe and Zach were outstanding. My daughter's car was towed in over the weekend, I even got a response from Gabe on Yelp Chat at 11 PM on Saturday night!and by Monday, they quickly identified the issue--a disconnected fuel line from a previous repair back home. They communicated right away, fixed it efficiently, and charged only for labor. Most importantly, I never felt like we'd get taken advantage of. Wakefield Auto and Gabe is a shop you can trust--even from 5 hours away.

Always have driven by this place as it's close to home, but have never taken my vehicle there. I…read moreneeded an oil change and brake fluid flush and after getting a quote from the dealership I decided to look local. WAR not only gave me a much better price, but they got me in within 3 days and had my vehicle for less than 3 hours. In the past the dealership would keep it almost the entire day. Very satisfied and will be returning.