Brought my Tahoe in on Monday to have the front end repaired after I was hit by a person who ran a red light. They were not aware my insurance adjuster reviewed the car on Tuesday until I informed them of this on Thursday. I informed them I will pay out of pocket and deal with my insurance later. I also in formed them I want GM parts. I was told GM part will be a little more expensive. On Wednesday they gave me the estimate ( $6000.00). I approved the $6000.00 and they charged $3100.00 to my credit card for parts. Thursday I received the insurance estimate ($3500.00). Thursday I received a call from the manager ( I believe his name is Alan) who stated they will not do the work unless it is handled through they insurance, since they will pay a one thousand dollar supplement but out of pocket customers will complain. I informed the manager that did not make sense unless they did dot give me an accurate estimate. He said " I think it is best if you go to a small shop where they can take there time and do the work right " They refunded my $3100.00 I picked my vehicle up and took it to another business. The estimate was almost twice what the adjusted concluded ( although partially to GM parts I requested) , they expected to have potentially a thousand dollars supplements repairs and maybe I should take it to a small company so "they can fix it right". I cannot imagine a business surviving with business practices as shown by the manager. The only positive is the staff was friendly especially one of the managers named Alma. read more

I have to say that my great experience with Caliber Collision last month came as a surprise. I had very bad service from another location years ago, and I never did use the franchise again. Lisa, the manager at this particular CC made my experience great from the moment I called her, through the final review of my repaired vehicle. She completed the estimate quickly, communicated with my insurance company continuously, and made sure that I was aware of and agreed to any changes in the repair plan. She even assisted with my rental car AND, when my rental cat was broken into - she offered to fix the glass at cost, which saved me $200.00. The whole team at this location is awesome - I'd say they learned from the best! Thanks Lisa! read more

These guys are were amazing I don't really write reviews but I had to go out of my way for this one. One of guys named Mark took care of me and vehicle very well kept me updated and in loop when something came up. And to top it off he brought my car back cleaner and looking better when they picked it up. Would definitely recommend to a friend and come back again if I need anything In the future. read more

Great people! Larry helped me with my repairs. Very professional I will come back when or if I need too... read more

Had some body work done here after my neighbor t-boned me. In general, the work was done professionally, but it did take a couple of extra days to wait for a part. In addition, the repair left an air whistle on the drive side door that can be quite annoying at highway speeds, but I haven't had time to leave the vehicle to get it fixed and no body from the auto shop contacted me when I left a separate review earlier. I forgot to update this review. I was contacted by the manager of Caliber and we worked out a time to meet to get the whistle repaired. It took a day and they comped me for a rental car. Bottom line, they wanted to make things right and did. I would recommend them for any body work that you may need. read more

Worst experience ever; car wasn't fixed properly the first time and their customer service was lame to say the least. They always gave us the run around and even admitted at one point that our car wasn't their priority. I would never bring my car here again. read more

My car was fixed by Caliber through an insurance claim, it required some paint jobs. Gerry Anders attended to my case from the beginning till the end, I wish to thank him for his excellent service. The initial estimate was 5 days but they had my car fixed so quickly only in 2 days and the outcome is perfect. I am satisfied with their service. Definitely highly recommended! read more

Caliber Collision - paint job on bumper was nicely done by Caliber Collision Murrieta. - Body Shops Near Me - Murrieta, California

Mark was a pleasure to work with. He made the whole process easy and painless. The overall efficiency is appreciated! The repairs, when finished a day ahead of schedule, where immaculate. Thank you read more

Was involved in a rear collision. From start to finish Caliber was excellent. After communicating with State Farm, receptionist from. Caliber called immediately and got our car in that same day. Quick estimate, friendly service from both the receptionist and Julio who was our contact. The work was completed quicker than originally quoted which was nice. The repair is of excellent quality. Would absolutely recommend and use Caliber again if needed. read more

Approximately one year ago, I brought my son's Corolla to this shop after he was rear-ended, and they did a great job; one would never know his car had been in a collision. Naturally, when my wife was rear-ended in her Camaro, I did not hesitate to bring it to this shop to be repaired. Well... The shop must have changed personnel because it was the worst experience imaginable. We brought my wife's car in to Caliber Murrieta on September 20th. Scott took pictures of our car, and after couple of days notified us of the costs and estimated time of October 24th as a completion date. During the time it was in the shop, we received update texts notifying us of the progress. We were surprised to get a message that our vehicle would be completed and ready for pick-up on October 12th, which was much earlier than expected. We were notified by phone that the car was complete with the exception of the rear racing stripe, which was on order from the dealer. We were told that someone would be sent to our home to put the stripe on when it arrived. We went to pick-up the vehicle on October 12th. Within a few minutes of looking it over, we could see defects in the paint. There were "fish-eyes" in spots, scratches on the brake light lens, buff marks, and a lack of paint on the trunk jamb to name just a few of the flaws. We rejected the car, and had to get another rental. Caliber Murrieta had the vehicle until the first week of November. We got a call that our car was ready, and they had gone over it very carefully. The manager, Valerie, was there when we examined the vehicle. When we picked it up in the morning; it was overcast, so it appeared to be fine. After washing the car the following weekend, I discovered numerous flaws and overspray on the car. The trunk lid had buff marks, there was overspray on the doors and rear wheels to name just a few. I immediatey drove down to Caliber Murrieta and showed them all the flaws in their work. At this point, I contacted my my insurance company, AAA, and explained everything. AAA made arrangements for me to take the car to Caliber Temecula. When we dropped it off on November 20th, we were met by their shop manager, Kat, their regional manger Dave Allen, Murrieta manager, Valerie, and another Murrieta employee. We could all clearly see the defects in the paint. In fact, in the bright sunshine, the bumper had a matte finish and the color of the entire rear of the car did not match the front. I later came to find out that Caliber Murrieta did not repair the right wheel well properly-it still had a roll in it that had to be straightened. Basically, Caliber Temecula had to redo all the work that Caliber Murrieta was supposed to do. I finally have our vehicle back, and it looks like everything was done properly. I'll know for sure once I wash it. All that to say that my car was in the shop for a total of 99 days. Based on my experience, I would avoid Caliber Murrieta. I would give them "0" stars if that were an option. read more

My car was stolen and damaged very bad back in early May. It was sent to Brent at Caliber Collision. I just got it back July 13th & couldn't be happier! Brent has been so caring & kind on top of being professional on time & straight up business! He keep me updated when the ins co didn't, he made sure to reach out to me once or twice a week. All while dealing with the heavy repair work to my car, & me being not so kind at times. My car looks as tho nothing ever happen. He even helped me put my personalized plates on the car after all was said & done! He is truly an amazing person in our wold of NOT amazing people! Caliber Collision is the place to take your vehicle for At service and repair work! Thank you at Caliber but thank you the most Brent for everything! read more

This Caliber Collision rocks! Anthony took excellent care of me. I have never had a positive experience with collision shops in the past so I was more than a little aprehensive when I had my car towed here. Anthony eased my fears from the start. He was extremely knowledgeable and patiently answered all my questions. He was very thorough, explaining the vehicle damage and my options. He was also very professional. Very happy with this experience. I strongly recommend this Caliber Collsion if you have any bodywork needs. read more

I have been driving for 35 years and had my share of collisions (accidents) depending on how you see it. One of the accidents were my fault , but thats not my point. The point I am trying to make is that I have had several interactions with auto body shops (collision centers) and until now it was a matter of the car is broken and they fixed it PERIOD ! I pay my insurance bill on time every time. I have taken my car to Caliber Once,Twice, and still parts are falling off. Besides the fact that they cannot fix a car, they are asking me to diagnose the problem. Are these people kidding ? Its too bad there are not negative star ratings read more

Took my F150 to Lake Ford, they told me it was going to cost over $1500.00. Called insurance and decided to get second opinion. Glad I did, only $69.99! Caliber is friendly, fast service and great work! read more

Only used them because of the insurance company crappy service "your car is ready" 20 mins later oh I am just finishing up the paperwork..... 30 mins later almost done. Bullshit never will ever use them again oh and don't expect a call back when they say they will call you back... Seems like people there like to blame other people when they forget to call. read more

AMAZING service , and they really make you feel at home and especially alma does a very great job on making you feel welcomed and this shop did an amazing job repairing my car back the way it should be looking :) read more

I took my car in for an estimate and two other places. They gave me estimates in a short period of time. When I brought it to Caliber they said I'd have to make an appointment the following week. There was 1 customer in there. I'm shocked they couldn't have an estimator come look at a car, even if I had to wait. There's a few grand in business they will not be getting. read more

Tried on two different occasions to get an estimate for a minor bumper repair and was told both times that I need to set an appointment for a different day. read more

They were great and helped out me during a stressful time! They took my car in no problems and ensured they fixed it properly. Mark especially was helpful, kept me updated and was efficient. Definitely recommend. read more

I just got my car back from the one in Costa Mesa and it was a great experience! They worked to get me the best quote possible, and Richard (the adjuster) and Pat (the mechanic) we're genuinely nice guys who really went out of their way to take care of me and my car. I had gotten into a minor accident and been side swiped on the freeway in my brand new car a few months back, came to Caliber with a recommendation from a friend and I was not disappointed. It looks brand new again! I would recommend this place to anyone! It was a great experience. Hopefully I won't need to come back (fingers crossed!) but I would definitely tell anyone who asked that it was a very positive experience at the lowest possible cost, and awesome people. read more

Used caliber collisions for my Mazda CX-5 car this week and they were great! I dealt with Lance throughout the whole process and he constantly communicated, gave me all my options up front, and my car was ready a day sooner than what he had initially quoted. He also was great at communicating with my insurance company on the repairs so that I didn't have to. Saved me time that I don't have! Definitely recommend them for repairs, and my car came out looking good as new. Wouldn't use anyone else. read more

This is a long overdue retraction of my previous review. I'm not that familiar with Yelp so I am just getting the hang of this platform. Immediately after the incident I was contacted by the manager who was very sincere about the miscommunication between us. I was very taken back by his genuine concern for my issue. He also expressed genuine pride in their quality of service and their reputation. As of this writing I still have not repaired the vehicle but will DEFINITELY give them the first opportunity based upon how hard they tried to rectify the situation. Walt Lange read more

Over the years I've used a few collision repair facilities in the Temecula/Murrieta area, but about 5 years ago I tried Caliber and now I'm a customer for life. I've had two different vehicles at the Pear St facility and and all activities from coordinating the rental car through the repair went off without a hitch. Lance was my customer service representative. He effectively communicated all repair updates and my car was delivered as promised. Lance even worked with me to recommend vendors to do other selective work such as interior leather on my wife's car. They even coordinated the rental car for me which let me get on the road quickly after repairs were completed. I like the fact that all of their work is warrantied for the life of the vehicle. Hopefully I will not need body work in the future but Caliber Collision has my business if I do. read more

I had a very stressful hit and run to my brand new car. I was extra picky about the work. The team, from the front desk to the repair team..clear up to the manager Alan, were incredibly understanding and polite. They all went above and beyond and made me feel like my opinion and concerns were important. They were great and I will recommend them to anyone. Hopefully I won't need their services again...but would go back to this location. read more

Totally agree with Melinda J! The exact situation with my Nissan 350Z. The car only had damage on the right front, yes suspension, headlight etc. But they said it was $6K in damage and totaled my car. What a joke! $6K? Do their guys make $300/hr! DO NOT TAKE YOUR CAR HERE IF YOU EVER WANT TO SEE IT AGAIN!!! Not to mention, Carlos, the State Farm adjuster that works for them, doesn't return calls so I had no update on my car unless I called relentlessly.Now I'm without a car and lost the money I put down on my Nissan.THEY COULD CARE LESS ABOUT trying to fix your car or your business because there are so many accidents in Temecula and Murrieta that they will NEVER run out of work and they can charge whatever the heck they want. read more

Thank you! Alan Ewing for your kindness & genuine concern when it came to addressing & correcting our issues on my wife's 2013 Toyota Prius and my 2015 Nissan LEAF. After having both our vehicles repaired @ another Caliber facility, my wife & I were not happy with the craftsmanship performed on both our vehicles repair from that shop. After speaking with Pamela, customer care @ Caliber Corporate Offices about our concerns she quickly had the Regional Manager Mr. Brad Wilson contact me. Upon speaking with Mr. Wilson we agreed to meet @ my house the following day, where he would hear my concerns & see both vehicles. Mr. Wilson could tell I was not happy with the work performed on my cars and was there to assure me that my complete satisfaction was the most important reason for his visit. The following day Mr. Wilson had me contact Mr. Alan Ewing Caliber Collision Murrieta where Mr. Ewing scheduled my vehicles back in to address my issues & concerns. He also made sure we had a complimentary vehicle to drive while our concerns were being addressed @ his shop. Mr. Ewing & his staff's performance on our vehicles came out of his shop with excellent results. I know life on the road will continue to happen, but I also know who I can trust when it does. Thank You to the whole Caliber Collision TEAM. Dan & Pam H. read more

Caliber Collision - Pamela & Dan - Body Shops Near Me - Murrieta, California

super aggressive towing. parked there last night at around 11pm for about an hour. both of our cars were towed to an impressively incompetent towing company. signage was very weak and large lot was empty and unused. obviously a cash grab. when owners are unethical/predatory in this way, they are likely similarly aggressive/ugly with their customers. read more

Worst experience getting my car fixed here. Customer service in the front office is horrible very rude! Gave me my car back with a dead battery and when I called to talk to someone about it she told me that the service guy would call me back after lunch and he never did. The front hood has patches from where they fixed it it looks horrible. I would not ever go back here read more

Valeria and the crew did an amazing job making sure customer service was utmost priority. My car was crunched, but the time sensitive repairs were right on schedule and deserve the 5 stars. -Thank you- read more

I've had two vehicles repaired at this location. They aren't the cheapest in town but in my opinion they are the best. My son recently wrecked my 2019 Subaru and they repaired it like brand new again. They pay attention to the finest details including the computer system so that there are no electrical issues which can result from pinched wires and things like that. They will always get my business as long as I live locally. They are friendly, professional and honest! That goes a long way with me. Lance handled my repair and always kept me updated throughout the repair process! read more

I took my Ford F350 there to have the roof repainted. The initial estimate was around $800 dollars and quickly became a written estimate over a $1000. They send daily text updates that literally mean nothing. The day before my truck was scheduled to be complete I received a text stating "On track for completion tomorrow", the morning of pickup I receive a text stating it would be ready 3 days later. I eventually got my truck a day later after losing over a $1000 dollars work. After getting my truck home and cleaning it up, I noticed over spray and hose drag marks on the hood of my truck. I haven't taken it back. I refuse to go back there for anything. I would not recommend to anyone!! Try Faith or someone else. Avoid the disappointment! read more

I had to take my car in after an accident. The young lady at the front desk(sorry didn't catch your name!) and the service reps were very accommodating. I dealt with Julio along the way and his customer service and information was exceptional. He checked in with updates as they came up and walked me through before and after I dropped off my car, even in the rain! My car was ready before the expected completion date. I would recommend caliber collision for all your auto repair needs, thank you caliber collision team! read more

So happy with the service here. Carlos kept us updated while my husbands car was there and answered all of my questions and was very professional and patient with me. I highly recommend this place. Our car looks as good as new! read more

Although I did not use their services, the staff at Caliber were very gracious, taking time to inspect the small dents and dings I had come to inquire about, and offering other local recommendations for such minor repairs. read more

I called the Temecula caliber collision due to being recommended by my insurance company. Ignoring all negative online reviews and complaints received from both friends and co-workers. (MISTAKE) A staff member by the name of Maria answered the phone, from the get go I knew I was in for a terrible experience. The way she answered the phone and communicated with me (the customer) it was apparent that she seriously lacked efficiency & professionalism. Was she possibly hungry? IDK ‍ She kept me on hold for an excess amount of time resulting in absolutely nothing, proving to be completely ineffective in her job role. I was rear ended and simply wanted to schedule an estimate for the damages, giving the business opportunity to caliber collision. (FAIL) Due to Maria's incompetence to communicate effectively over the phone I offered to come in to speak with her or a supervisor to - again simply schedule an estimate - We're not talking rocket science here, although Maria seemed to be on the moon (1+1) Mariabut wait there's more! In response she stated verbatim "We have no one here to help you." This is a place of business right? After double checking the phone number to ensure I had the right number to the (Business Temecula Caliber Collision) that repairs vehicles I just gave up. Please Coach her, and customers just stay away! Bad business. Thanks Maria! My truck would have been a good chunk of business but you dropped the ball. (FUMBLE) read more

I just wanted an estimate for comparison before choosing a shop, but almost 15 minutes after initial check in I left because no one ever approached me again. Although at least 4 employees went out to the parking area to bring in soda (etc), and one of them (a receptionists), asked two other employees what they were having for brunch today (no she didn't say lunch) I felt the potential of a new customer wasn't very important to them. Higher echelon Caliber managers should know that this particular shop is definitely over staffed and the ROI they pay in salaries is certainly without much, if any value added. read more

Took my car here because my insurance recommended them as a first time experience they were really great and super friendly! Gary told me my car would be there for about two weeks and I received it a week early. Every few days I got a call letting me know what was going on with my car . Gary was super friendly and everyone there was extremely nice . My car looks amazing !! read more

The customer service at this place is horrible. The front office is completely rude. On top of that, they are so booked you won't get your car fixed for a few weeks (if it's minor). My husband and I ended up going elsewhere (to a place with better service) after we cancelled with them. Literally a month later they decide to call us to see if our car still needed to be fixed. It's a little late now! read more

My husband received a call about a week ago from Steve from this location who apologized for the poor service of our vehicle. They ordered all new parts even a headlight to replace the one they forgot to do. We really appreciate the speedy and accurate service they provided for us this time around. I can see why they normally get a five star rating now. read more

We have had 3 cars repaired and/or painted at this location, and we are extremely satisfied very time. Valerie assisted us recently and did a terrific job facilitating our paint job, which also required coordination from a 3rd party. I highly recommend this business for any auto body work and/or painting needs. They also guarantee their work 'for life'. read more