Had to tow my car and my insurance recommended South Valley. I looked up the reviews here and gave them a call. I was able to talk to the mechanic and he took care of the whole thing. The car was towed while I was at work and everything was done over the phone. Great service, super fast repair and I'm definitely coming back for future repairs! read more

Had a minor bit of bumper damage and they cleaned it up like new. Very professional and good service!

Damn Good Job! All the staff was very friendly. My rear ended car was repaired in like 3-4 days -over the christmas holiday no less. DAMN GOOD JOB! loves my baby I do! read more

I was tool and kind of bottomed out my Acura RSX on a curb/driveway I didnt see. Long story short, I brought it here, An examined the undercarriage of my car and stated that there didn't seem to be any significant visible damage. Robert raised up my car and did an alignment and did a closer examination of the underside and provided me a sheet showing everything was in spec with my car. Reasonable price for an alignment. Elva at the front desk was very friendly. Will use again for my automotive/autobody needs. read more

I love this place. Steve is who I ask for since he's the one I first met when I brought my Corvette in. (A neighbor of mine threw his car door open as I drove down the street, taking off my side view mirror and scratching three panels on the passenger side. Ouch) To end 2009 off with the terrible end it deserved, I bumped the nose of my Corvette into a curb, and even under close inspection, seemed as it scratched paint off of it. When Steve walked out to write the estimate, he looked at it, said "drive it to the end over there" where some technicians were working on finishing an Explorer that had been repaired. He had them take some solution to it and the "scratch" came off like it was nothing. Steve said "looks like it's your lucky day" and boy was he right. He could have taken my money to get it "repaired" but he didn't . How refreshing. I will take any car there for repairs, if I'm so unfortunate to have the need. I know they'll do a great job and be honest on the pricing. read more

I took my 2004 Toyota Solara in for body repair work after someone hit me on the passenger side. The customer service was fantastic and the repair work was excellent. When I picked up my car, it was washed and vacuumed. I would definitely recommend this shop to everyone. read more

Would give 6 stars if I could. From the very first phone call I made after my car was damaged in a hit and run, to receiving text updates on the repair, and then being called with the news that my car is ready for pick up 5 days earlier than initially estimated, Caliber Collision exceeded my expectations. The office manager got me in same day for an estimate, and the employee who assisted me (Jose) was nothing short of professional. While looking at the damage to my vehicle, Jose was very thorough and even said he would have someone polish out a unrelated scratch at no charge. Not only that, he said he could get me a quote to take out a unrelated dent. He got back to me the next day with a couple quotes. When I found out today that my car was ready (5 days earlier than quoted as I mentioned above), I was informed that they could bring my vehicle to me at work and it wouldn't be a problem. I opted not to but was very pleased with the offer. Additionally, I won't have to worry about returning my rental car because I was told it would be taken care of. Though I (thankfully) haven't been in need of a body shop often, Caliber Collision provided the BEST car repair and customer service, hands down, that I have EVER received, and if I am ever in need I will use them again without a second thought. read more

I would never take our cars anywhere else. When we have had our cars damaged, South Valley handles everything, from making sure we have rental car, following up with the adjustor so the car is fixed in a timely fashion. They even do the extra things like detail the car before we picked it up. A first rate shop! read more

I love these guys!! I have been a customer for over 10 years. South Valley had done all my mechanical and body work. I own a 98 Chevy Tahoe and it runs beautifully thanks to South Valley. They have great customer service and they are very friendly. Thank you South Valley for all the great work!! read more

Good honest mechanics, I would take my car here anytime I have a problem with my car. They are fast, efficient & take the time to help you.

Love this auto shop! The owner of the shop is very friendly and greets you as soon as you walk in the door. I'm currently sitting in the extremely comfortable waiting room while my AC gets fixed. Friendly service, clean environment and an all around great auto shop. I'll definitely be back the next time I need my car fixed! read more

I want to compliment one of Caliber Collision auto body shop's excellent employees, Terry McMahon. He's an honest and cheerful person who is very professional in Auto Collision Advisor. Terry gave me the confidence of trust by showing his fantastic professional skill. When I brought a damage truck to Terry, he identified quickly the important areas of the vehicle damages that needed to be fixed and replaced. After I gave Terry estimation lists from other party insurance who estimated low cost for fixing damage car, Terry pointed out which missing auto parts within couple seconds. He soon contacted directly to the other party insurance, mentioned missing auto parts, and requested updating auto parts in the estimation lists. Terry called me and notified the other party agreed to update new part lists. After leaving my truck at Caliber Collision, the other party insurance came to Caliber Collision auto body shop, re-inspected missing parts for repair, and agreed to pay additional repaired costs for missing parts in the same day. I knew Caliber Collision company which my insurance referred before. I came in Caliber Collision and was helped by Terry McMahon. Caliber Collision's employees are very friendly and helpful. Terry also provided accurate date to pick up the truck when it's completed. After I picked up my truck, I received extra services for fixing some small dings, door, and lamps. The truck's looked like a new car from interior and exterior, fresh and charming. I'm extremely satisfied and I want thank you for the excellent service I received at the Caliber Collision auto body shop. I would give Terry McMahon the highest of recommendation for Auto Service Advisor and recommend Caliber Collision auto body shop to anyone looking for a place to fix their cars. read more

Honest, good customer service, fair prices, trusted mechanics I don't trust mechanics by nature, as I'm a shade tree myself, and have a hard time with a stranger touching my car. I get tired of crawling under my 2002 Camaro SS at times, and have places like Jiffy lube change my oil every now and then ((never again, will they touch my car)). The guys at south valley, well, are they that good? YES!. This is coming from someone who is very hard to please. They have made every visit I've made their, welcomed. The service is nothing short of outstanding. They are well above the rest, in terms of service. My only complaint, and it's small and has nothing to do with their service, is the getting in & out. It's awkward, and crowed in this small location. High recommended.... read more

If someone were to make a movie about an Auto Repair Body Shop, they would get the perfect shop, the perfect management, the perfect employees and all the viewers would be impressed and say "If only this exists for real" I got good news, it does! at SOUTH VALLEY COLLISION & AUTO REPAIR, after my FJ cruiser was wrecked, it came out like brand new! Everyone here from the front desk to management was the most professional & courteous I have ever seen. THANK YOU, I will never go anywhere else or recommend anyone else! read more

My family and I have gone to this business for years. The waiting room is well-kept and feels inviting. The staff are super-friendly and professional. Their estimators are great about communicating with you about what the price will be and when your car will be ready. The receptionist makes it fun having to go through the stressful process of getting your car fixed. And the owners are sincere and knowledgeable. When you go through them, everything just seems to flow smoothly and naturally. This is truly a great business where you feel like the people you are entrusting your car to can be trusted with so much more. read more

I bought the Groupon for the oil change here and couldn't be happier! The entire staff was nice and welcoming, they got my car in the shop within 10 minutes of me getting there and one of the owners even took me to get coffee down the street. Great shop that will now be my go to. read more

How did this place get 4.5 stars? Called to schedule service as recommended by Insurance company, Nationwide. Got put on hold 20 minutes and still no one came to the phone. read more

Awesome and friendly service! I purchased a Groupon for an oil change and scheduled an appointment online. I called to say I was running late and Mike was super accommodating. The service was fast and professional and I felt like honest and genuine recommendations were given with no pressure to have anything done on the spot. Would definitely recommend South Valley to others. Thank you Mike! read more

Went to get a standard synthetic oil change and found the process very quick, efficient, and reasonably priced. Well done!

I'm so glad I decided to bring my car here for repair. I just moved to the Bay Area and needed some work done - Robert was my main point of contact and he was wonderful. Not only were the repairs done perfectly, the caliber team delivered my car to my apartment while I was out of down. 10/10 service. Thank you!!! read more

I had gotten into an accident and filed a claim with my insurance. I took my vehicle here since it close to my house. I couldn't be any happier with the decision that I have made taking my vehicle here. Their customer service is great. Employees there were nice and very helpful especially my estimator Steve Rios. He was super friendly, extremely informative and super helpful. I would strongly recommend this place to my friends, family and anyone that needs to get work done on their vehicle. read more

I used a Groupon oil change here and the staff was super friendly. The wait room is very nice and wait time was less than what I was originally told. The gentleman who serviced my truck was very through with the inspection review and answered all my questions. I will mostly certainly come back for estimates and service. Great company! read more

Abel really helped me with some repairs and corrected some work previously done by another mechanic. He was personable, very helpful, and super quick. I would highly recommend their services! read more

I had major rear end damage and Calibur Collision at this location handled it great. They were good about communication and status and honestly appraised and repaired. I give them thumbs up. read more

I had 3 accidents in a row(bad luck this year). i really wish i had my first two times fixed by south valley. Here I would like to share my best experience with them (compared to the first two): -- quality repairs, unlike the first two that i have to have them re-fix it, i have been driving my car for a while and I did find anything that i want to go back and check yet -- they work closely with insurance company. i was surprised that insurance company trust them thus didn't send his appraiser to estimate the damage (BTW, Steve is very great doing the job) -- the repair process is well-inform and fast, i have to mention the nice old lady in the front desk. she takes care of a lot of init processes and gets the car into the hand of right person asap -- I don't have insurance rental coverage but south valley helps with some. (I am very grateful for that) read more

Service was great. I got my car back sooner than estimated, and the work was exceptional.

Had a little fender bender in downtown SJ. The team was super fast and professional. Kept me informed the whole way through. Super job on my car! I appreciate the kindness and helping me through this difficult time. Never easy to get into an accident but it's so good when people support you! read more

AllState sent me to Caliber Collision in mid December 2017 after an accident that damaged the front right fender. They did a great job on the fender of the car: you don't know that it was damaged. Very satisfied with the work and was done on time. Last month (October) while rotating the tires I noticed that the threads on one bolt on the front wheel were crossed. I don't know when the threads were damaged. I contacted Calliber and they promptly replaced the bolt....no problems at all. Abel and Carlos were very cordial and I really appreciated it. Thanks. read more

Brought my vehicle in for some minor body work. The staff was very friendly and prompt. They coordinated well with the insurance agency as well as the rental car store. The work itself appears to be well done and I cannot see any of the previous damage. All in all, a great experience. Definitely worth taking your car here if you are in the area. read more

This place is awesome! My Chevy Volt was rear ended two weeks ago and I took it to South Valley because they also do all of my auto repair work. I took the car in on a Monday and I had the car back on Friday and the work was so good that I couldn't even tell there was ever any damage. Really great service, especially from the staff in the office. Ron was the best! We called a couple of times during the week and he gave us a status report each time and he followed the work from start to finish. Thanks Ron :) I will be taking all my cars to South Valley in the future for both mechanical and collision repairs. read more

This place has excellent customer service! Probably about the best you can get. I came in with a kinda urgent repair and Bob made sure that I was taken care of! I left my car thinking I was gonna have to come back the next day to pick it up, but it was done in about an hour & 30 minutes! I could not believe it. I definitely will refer anyone who needs any auto repairs done to Caliber. Front desk was very kind too! read more

I was recommended to South Valley from my StateFarm agent and was very pleased. My job was relatively simple, just a bumper replacement. From dropping my car off to get the estimate, changes once they took the bumper off through pickup - the process was easy and I was given great customer service. The price seemed reasonable as well. James helped me and I would also give him 5 stars - thanks so much guys! read more

I cant say enough about the quality of service and workmanship at this place. James took really good care of us. My whole front end was smashed. It only took them 2 weeks to put my truck back together again. Thank you James for all of your support and help. You are what customer service is all about. read more

No customer appreciation... I had my car repaired at Caliber after a mirror was broken off on my 2016 Nissan Rogue. Now they did the repair, I got my keys back, and off I went. That was on 3/10/2017. They told me that if I ever have any problems with anything, just give them a call. So about a week later, I noticed some scratches in the finish on my hood. I thought maybe since they did such a great job before, that they could take a look at it and fix it. I had some time today to go over there, but called them first, and tried to see if they could take a look at it and give me a visual inspection and tell me if it could be fixed. I mentioned that I was there before, and that Savannah Soliz was the estimator. They said they would try and get someone to look at my car and call me back. I never heard back from them, so I decided to drive over there and wait. Well, when I got there, the receptionist looked up my name and told me that she would call Savannah and have someone look at my car. It was lunchtime, and was waiting for a long time and was told that it would probably be better to come back in the morning on another day since everyone was out to lunch. I told her that I was moving out of state in a few days and that I don't have much time, so I was hoping that someone would be helpful, especially since I had already paid them $500 for a previous repair and getting better treatment. But no such luck. Finally I just went outside while waiting for Savannah to get off the phone and I saw a technician outside, so I asked him to take a look at the scratches. He was very happy to help and told me it was not a big deal and that it could be buffed out 90% and he could do it. But then some girl came out of the office and told me that I could not talk to one of their techs and that I would have to speak to Savannah, who miraculously came out. She shook my hand, but I could tell she was not very happy. She took a look at the hood and said that the scratches were not there when I brought the car in, and told me that the damage could have been done by cats, debris, or whatever. She also said that the scratches were very deep and could not be buffed out but they would have to replace the entire hood! Then she rudely walked away without saying anything. I was completely amazed at how I got 2 completely different assessments and also was surprised at how she treated me just two weeks after getting my money. read more

Great customer service and work. I was worried that they wouldn't get the silver mixture perfect on my 2006 BMW 325i's rear bumper, but they did. Lots of high end cars go here, flagship cars and especially Maseratis. read more

Just wanted to respond to Steve's Comment. Once again, Steve was very nice, and the customer service was pretty good - the only point I am trying to get across is that South Valley's attention to detail is lacking. So, my recommendation to protect yourself is to get a bunch of high quality pictures and videos before you drop your car off in case they damage it while fixing it. The picture Steve mentioned in his response was a 100k photo taken by a very old camera - the picture was so fuzzy you can't really tell if the paint was chipped or not. Bottom line - protect yourself before having them fix your car! read more

Hugo was great to work with. The staff is nice and professional. They did a great job replacing the wheels and ordered wheel locks to hopefully prevent another theft. read more

Great crew with fantastic customer service. Elva was always available to answer any questions. An extremely soft spoken person she went out of the way to accommodate me (BTW don't forget the fresh popcorn she makes everyday, they are delicious). As for Al my service adviser, he was just phenomenal. He did all the work within the estimate my insurance had provided. They are very honest people. Even after I got my work done, I called him and he helped me with all my questions. Everyone here seems to be super friendly and very energetic. I strongly recommend this place. read more

The service here rocks! It takes that single-girl fear of "Am I going to be treated like a sucker and sold services I don't need?" and replaces it with a sigh of relief! Mike Jr. will make you feel comfortable with his sense of humor and surprise you with extra services like adding pressure to your tires, when you just came in to get an oil change. He makes you feel really special, not just like another customer in his busy day. The woman at the front desk (sorry, forgot your name) is such a Sweetheart too! After you leave South Valley, you'll feel so good about how your car looks and runs on the inside, that you'll end up taking it to get a Full Service car wash so the inside matches the outside. :) I've been a customer here for the last couple years, and it's about time that I give South Valley the praise the deserve. I've done a lot of different services here, besides just the basic oil change (tires, body repair, 100 K service) and I probably will take my Honda here until it "retires". Stop searching Yelp now, and Go to South Valley! read more

I found them via Groupon. I have a Prius which requires 0W-20 synthetic oil and I made it clear to them what's needed, even wrote it on the work order. After I got home, I discovered that they used 5W-20 plus they left dirty print in my car. They offered to change it out for me but I declined seeing that they should have done it in the first place. read more