My service advisers, Pedro Nolasco and Sergio Perez were awesome! They were very thorough with what the process was going to be like and answered all my questions. They were always available, friendly and have wonderful customer service! They were very helpful and I had my car back just like new. Thanks! read more

This place is phenomenal. Got my 2010 focus painted because it was chipped and got it fixed within two days . Great customer service got helped by Sergio and he was really friendly and helped me out with everything i needed if anyone needs a repair he is definitely the man to talk to . Will definitely be going back to him if i need anything else . Was really happy with the turnout they left my car spotless! read more

Caliber Collision in Santa Ana puts the customer first. My service advisor Sergio Perez was excellent! He made sure I was up to date on my vehicle's status at all times. Highly recommend! read more

I went in there today to have the Honda emblem placed on the back of the car, since it accidentally got ripped off when one of the kids tried to push it up toward the top of the garage door. I purchased the emblem from Freeway Honda in Santa Ana at 9:00am and they told me they could install it, but might risk chipping the paint since the bolts had broken off and were still embedded from the original emblem. They suggested driving down the street to Hi-Tech on McFadden and asking them to install it properly for maybe $10 or so. I drove to Hi-Tech, was greeted warmly, offerred complimentary coffee and within 2 minutes someone was inspecting where the emblem needed to be put on. He drove it into the shop and back out within 5 minutes. Best part of all - they didn't even charge me! Just told me to have a nice day and a Merry Christmas. I picked up a business card on my way out and it showed that Peter Visoso is the GM. I had an easy and terrific experience. read more

This establishment was a very bad experience took our truck their for repair after a car damage it. It all started when they did a estimate on the truck to see how much it will cost and reported to the insurance. They gave us a quote for the repair close to $10,000 so when the insurance called to see how much one of the employees told the insurance it was $5,000 but when caliber called back to tell them it was more than $5,000 the insurance didn't want to pay more than $5,000 it was their problem cause they said $5,000. The insurance called us saying that they told them it $5,000 and then it said wasn't that amount. The insurance company wanted use to pay the difference because an employee tools them that amount how is that our fault. After back and forth with insurance they weren't going to pay so we went to talk to the manager and told use he wasn't their asked when he will be in they'd said hill be their all day tomorrow so we went the next day and they told use he wasn't their again that was going on for weeks avoiding use to talk to them why won't Amit to their mistake we never heard from them once when we're trying to talk to the manager. They were being sneaky about the whole thing cause we didn't want to pay for their fuck up on their side they left a message saying they were going to sell our truck I got pissed cause they never once called back after we went to the shop and the called to speak with the manager. After returning a call them saying their going to sell it if we don't pay now like being treating about us paying we called and the manager IS NOW Available to talk the first thing he told us was he got his ass chewed out big time by his bosses about our truck. So we had no choice but to pay but we told them by Monday and he said ok. But we surprised all them by going to pay and pick our truck they were shocked by seeing us not once did the manager spoked to use he went to go hide in his office. Looks like they were already getting the paper work to sell the truck the same day. Picked it and left all mad went back on Monday told the manager that the scratched a big pice of paint to my bumper. He was denning the whole thing and yelling and he said you think you can win with this battle with like saying prove it so I called his bluff brought the truck back and showed him now he was surprised I came back to show him he was with a different tone hard down saying oh yeah then he says leave it with him for a day you think I'm going to leave it their with after finding out you were going to sell following day. Just cause I denied to leave it he said my lost they should pay another shop of my choice for them scraping paint of my truck. Then found rags under hood in the motor they said they checked everything what kind of shit is that. Bad place for business manager that avoids customers when they are looking for him and he don't want to talk to them karma is a bitch. read more

I had an really really bad time dealing with this company and the people working here it took them almost two months to get my car fixed and top top it off they didn't even do a decent job. This is the first and last time im taking my car here!!! read more

Awesome body shop! Friendly and professional staff. Amazing body work! Lower prices than other body shops around but they get the work done faster and without any flaws. I was promised Friday pick-up and when I called them in the morning they said it would be done around 1pm. I was not able to pick the car after work and Peter Visoso, the manager, paid for an extra day with Enterprise, detailed my car and took my rental back to Enterprise when I dropped it off. Talk about going above and beyond to make me happy, which wasn't really necessary but very appreciated by me. Hopefully I will not have to use them again, but I will be referring everyone and taking in my car again if needed. Thanks Caliber! read more

The service I got from Maruicio Vega and the entire Caliber Collision team was nothing short of stellar. In addition to fixing my car perfectly, they went further and, in addition to washing and waxing my car, buffed out my yellowed headlights, something that had been a real problem of late. In the future, I won't hesitate to take my car to Mauricio and Caliber in the future -- and I'll recommended that others do, too. read more

Received GREAT service! Talked with the manager Peter Visoso to set up repairs. Mauricio Vega the service advisor then took care of my car. I came in on a Monday morning they ordered parts immediately and dropped off my car on Wednesday and picked up my car on Friday the same week. Mauricio did great at keeping me updated with the whole process. Really appreciated the prompt service. read more

My boyfriend and his family have always gone to this location to get their work trucks and vehicles worked on. So when I was rear ended a few months ago it was no surprise we took my car to see Peter. After getting the estimate we got in another accident just a few days later! So I was in the shop a few times getting to know the staff there. Everyone there was so nice and helpful! My service advisor was Luis and he was so awesome, helping turn an awful experience into a good one. He constantly kept me updated with the progress on my car. I was looking for work at the time and Luis had mentioned that they were hiring at a few locations. I was so impressed with my experience all the way from the customer service by Luis and Peter to the work done on my car. I was so impressed I decided to look into employment with Caliber. I am now working for Caliber Collision at the new location in San Clemente and absolutely LOVE it! It's not just a great company to take your car to but a great company to work for! :) read more

Excellent Service!!! The staff called with regular updates and went out of the way to make sure that all aspects of damage were addressed in timely manner. I was definitely "wowed" with the level of customer service and repair work. I will pass my experience on to others within my community. read more

Great friendly place and when I pointed out that a certain part was not replaced, they kept the car (an accident caused by another person on my car) they gladly then ordered the part and fixed it. The helped me steer clear of Freeway Honda, a horrible place to take your car if you want it to break down and then be charged more money to fix their mistakes! So nice to have Hi Tech Collision on your side and I don't know why they don't drop dealing with Freeway Honda. read more

Best place ever!!! Got my car repaired soooo fast, the service was great, and my car looks awesome:) all the workers made sure all my questions and concerns where being answered and i got promised quality and that's what i got. read more

Had a good first time experience here last week. Luis helped me from the day that I called in to the moment I left. They have Great costumer service and they sent me text to keep me informed on the status of my vehicles brought out the day, plus daily phone calls. I would recommend this place to everyone especially after an accident they really do value their costumers read more

Let me begin by saying that I am a customer that is VERY hard to please. Mauricio, my service rep., really came through for me. The follow-through, responsiveness and professionalism are unmatched -- not to mention the beautiful job done on my vehicle! Mauricio under-promised and definitely over-delivered. I was involved in a 6-car pile up and was driving a tiny Scion XA. I was skeptical, but felt I had no choice since my insurance company wanted to fix it. Mauricio said "don't worry about it, let us take care of everything for you," and that he did. He took many photos to document damage very well (which came in extremely handy later) and he provided a very thorough and fair repair estimate. He immediately coordinated with my insurance adjuster and had two rental places lined up for me to choose from. He got my deductible waived and the rental to be paid directly through my insurance company. (I guess it really helps to know what you're doing and build relationships in this business!) He told me to wait for a call in about 8-10 days. What did I do, you ask? NOTHING! -- but enjoyed my rental and waited -- all the while being updated by Mauricio. So . . . Mauricio tells me my car is ready (on time, I might add). Since I can't find anything wrong to complain about up until this point, I think to myself, "this is it . . . this is where I get a mediocre job and complain about the crappy repair job for the remainder of the time I own this car!" Mauricio shows me to my car, and all I could think to say is, "Is this my car?" I was so surprised at how well the repairs came out -- how clean and nice my car looked. WOW!!!! is all I can say. And it got better, because Mauricio had coordinated for the rental company to come and get my rental car so that I wouldn't have to drive across town and drop it off. I'm left wondering when I'll need car repairs again . . . and not wishing this had never happened! WOW!!! A definite 5-Star WOW to Mauricio and Caliber Collision!!!! I don't wish an auto accident on anyone, but if you every need your car repaired, go to Caliber Collision for a 5-star repair job and 5-star customer service -- they are the Nordstrom of car repairs! read more

My car was rear ended at a red light and my insurance recommended Caliber because it's close to my home. I went there near closing time and was helped quickly by Luis. He took a look at the car and said it will take at least 2 weeks to fix (the back bumper and part of trunk needed to be removed and new one welded on). So I sign the paperwork and went to get a rental. The manager, Isabel, was very nice and offered me a ride to the rental place. Luis called and emailed me with updates to the status of the repair throughout the week. The car was repaired in less than the estimated time so I was happy to get it back. The rear looks brand new (well, the parts are new so that's expected) and I can't tell it's ever been hit. I didn't have to do any extra work since Caliber filed everything with my insurance. Good experience and will recommend to others. read more

I had a fender bender. Mauricio and Tiffany were great. They helped me and even got me the car in record time. Very impressive!

Going to a body shop is somewhat like going to the dentist: you don't want to go but you have to. After my car suffered road damage, I took the car to Caliber on McFaddin. I was immediately greeted by the courteous staff and after a few short minutes was shaking hands with my service advisor, Mauricio Vega. First off, great guy. Took an immediate interest in my situation, asked several questions, quickly came up with a cost estimate as well as a timeline when I could expect the job to be completed. Most importantly called several times during the week to provide me with updates. When I arrived at the appointed hour , my vehicle was sitting out front and looked to be in showroom condition. Mauricio and the Caliber team did a fantastic job. Special shout out to the technicians!! My car looks great. Thanks. Highest recommendation. read more

Mauricio Vega is the man. He made all this process smooth and easy. Thank you and I highly recommend seeing Mauricio for all your troubles.

the best one in orange County my car was repaired as new one Miguel always keep updating all repairs of my car and the staff very friendly. ...I highly recommend to all of you read more

My parents recommended this place to me to fix some damage that had been done when a "professional" from another company tried unlocking my car when I got locked out. They took me in, no appointment necessary, just to get an estimate for my insurance. The customer service from the moment I made the phone call to gather some information from them was exceptional. Pedro, the gentleman that helped me out, excels at customer service. I left Caliber Collisions this afternoon extremely happy with their service. They have earned my business from now on. Thank you Pedro and Caliber Collisions! read more

One star actually zero star because of the services.I recently had an accident and the insurance company sent me there to fix my car and they don't even bother to check the problems inside the car after the accident, they just fixed the bumper and that's it.I told Miguel that after the accident my car's all the lights, remote and radio are not working. He advised me that these things are not related to the accident.I mean seriously " Are you kidding me?" I tried to explain him so many times but he kept saying that these are not related to the accident.How come it's not related? Everything was working well before the accident. I called the insurance company and Miguel so many times but they don't even bother to check the problem in the car and advised me to go for a diagnose and prove it whether it's related to the accident or not..I am assuming it's just because they are from the other person's insurance company that's why they gave me hard time. After couple of days I checked the fuse with the help of my cousin and yes it was a fuse issue and they don't even bother to check the fuse of the car...I don't like to write a bad review for anyone but I had a very bad experience with AAA and their place Caliber. At least diagnose the things after the accident. It's the matter of someone's life.Don't assume the things because anything can be happened after the accident to the car..worst experience ever. read more

Don't go there.Dealing with John Mittskus,GM of this body shop was a nightmare! He is a liar, rude, obnoxious and doesn't have an ounce of professionalism in his entire body.If he worked in a corp job,he would have been fired by now.I went in for an estimate that was based on not using my insurance,and dropped off the car yesterday eve.This morning I receive a call from F.Jacobo and he stated that when they had removed the bumper,they noticed that the liner and the hdlamp were broken and had to be replaced and that the estimate now almost doubled.So what was originally in the $700 range now would cost me almost $1200.I told him that I was unavailable until noon and not to do any work on the car so that I could reassess what I wanted to do about the car and potentially take it home.I called Jacobo around noon,he immediately transferred me over to John.I informed John that due to the price,I would be using my insurance instead and that the insur co recommended that I use their preferred shop because they will back up and guarantee the work from them.I told him I would be taking the car and he told me I had to pay for all of the work he had completed to date.I told him there wasn't any work done, just the removal of the bumper and he argued with me that the car was already painted and all of the work was almost done.This heated discussion went on for quite some time.I told him this was not what was communicated to me by Jacobo in the am, and per my instructions, no work was to commence until further notice and that it was impossible for him to have done all of the work by 9 am when he had called me.I asked to speak to Jacobo directly and was told by John that he was paging him for me.I was kept on hold for a while and I got a weird feeling that he wasn't paging him but trying to get their stories on the same page.I jumped into my car and headed to their body shop, hung up the phone and recalled them and asked to speak to Jacabo.The receptionist told me that Jacabo was talking to John and looking at my car.I was right.I then got John back on the phone and then he gave me this attitude while he admitted he was talking about the wrong car and then he said "if you're done talking about the other car, we can talk about yours" Uh..What an idiot.He never apologized for his rude behavior or his error in mixing my car up with someone else's.He continued his arrogant behavior during the rest of my dealings with him.I then told him I was on the way to pick up my car.He said he was going to charge me $70.I told him that I didn't owe him any money since they didn't do any work,and they made the error in the estimate by almost double tho I was willing to split the diff to be nice. He shot back with a snarky rude tone of voice and said he didn't need me to be nice and that I had to pay him $70 to get my car back.Finally, they charged me $42 to get my car back - when I called my husband to inform him that they were requiring a fee,John made a rude comment after I got off the phone,"oh,, you can call a tow truck to get your car towed from here,but you have to call your husband to pay the bill??? Can't you pay a bill without permission from your husband???What a jerk!This is the kind of unprofessionalism that spews from this hi tech.The entire office staff is rude and they probably take their cue from their so called leader, John.They were so childish the entire time I was at their shop that they would group around whenever I left the room and start gossiping about us,laughing and making rude comments.My 18 year old daughter was in the reception area and witnessed all of this and finally told the receptionist that they were rude and that it was highly unprofessional of them to behave as they were.I could tell you more,but no room.Take your car to Tustin Body Works on Bell.Incidentally, there was a customer in the waiting room that brought his car back after 3 wks cuz the repair was done incorrectly.Read the reviews on citisearch and yellow pages re this place! or better yet, add the word fraud and you will see what the chain has been up to! read more

just got my car back from them, great customer service, excellent painting job. although i don't wish to get into another car accident, but would definitely mention their name if someone i know needs their service read more

I recently was rear ended and was recommended via an insurance company to work with these guys on fixing the damage, of course I was leery seeing all of these reviews assuming they could be fake as I had previously worked in SEO and know the tricks of the trade, however upon doing further research it did seem that these guys were legit, I placed the appt. and they were actually very helpful, I was able to send pictures prior to my visit which expedited the job, Mauricio was OUTSTANDING, seriously, if you go with these guys ask for this guy, he was completely professional the entire time and even offered to drop off my car at work, what a guy! I ended up picking up my car the same day and the results were what I was hoping for, not to mention the free car wash which my truck was in dire need of. If I ever need anything fixed in the future I will be sure to give my boy Mauricio a call, nice to find someone honest in the automotive industry for once.. read more

omg peter, eric aka "rambo" & luis are the best for fixing my car issue that i had 6 months ago. they picked up my car from work and took care of it and brought it back to me before i left work the same day. thank you guys! excellent service! i would definitely recommend them to my friends!!!!!!! :) read more

george provided excellent service as well as his assistant edilia they both rock!!!!