Marcela was awesome! She was so helpful! She knew we were paying out of pocket for our rental so she sped the process up for us! We got our truck back 8 days early! The truck came out awesome! I was hit on the passenger side but they made our truck look brand new!! Highly recommend!! read more

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Excellent service everytime I need to take my car in. I would recommend this shop to anyone needing body work.

my car has been with Caliber Collision for over 2 weeks now... I'm having to call every other day for status updates as they are not keeping me up to date. Take your business where, this place is ridiculous. read more

My dear hubby backed our Mini into another car. Minor damage, but major cost to fix! In the whole scheme of things, however, we are very pleased with the result- not only was the damaged bumper and wheel guard repaired, the entire car was cleaned and polished inside and out! We did not expect that at all! Communication re updates w Bianca during the time Caliber had our car was appreciated and gave us peace of mind. Our repaired car was ready to go on the date promised! Thank you Caliber Collision. read more

Went to Caliber Collision for repairs after a minor car accident. They were communicative with me throughout the entire process; Bianca especially was extremely professional and helpful along the way. My car was fixed quicker than expected and I picked it up good as new (which included a wash and clean inside and out). I can't speak to the fairness of pricing as I was working through my insurance, but I will go back if ever needed. read more

i got my undercover beast back!!!! after 39 days the other insurance (hallmark auto insurance) finally paid up!!! the truck was done in 5 days but hallmark was just taking forever to due their part & pay up. s/o to bianca for dealing with the other insurance ppl who were a f-in mess & just didn't know what they were doing!! between her & my husband making phone calls everyday & the insurance ppl giving them attitude because their company wasn't able to do their job. she was a super hero through all of this bs & made it happen! im so happy with the due diligence, customer service & the repairs on our suv!! also thank you to susie for answering all of our phone calls & helping through this process!! read more

Caliber Collision - VIP AWARD GOES TO BIANCA!!!! - Body Shops Near Me - Tucson, Arizona

I just picked up my car today I had a vape box and gloves left in my cup holders neither neither of those things were stuff I previously owned they went through my personal stuff in my glove box which I don't see why they needed to go through that they didn't fix my door still makes a sound and my back tires were low on tire pressure I would not recommend this place so much that this is my first review ever read more

I got into a small but significant incident after a terrible fight with my family. When I called Caliber I spoke to Bianca. I was in tears most of the conversation to say the least. She so helpful and personable. She explained everything that needed to happen very clearly. Thank you! read more

Had a great experience with Bianca, my service advisor. She was very diligent in keeping me up to date on how the claim was progressing and made certain I understood the process from beginning to end. I appreciate her empathy and consideration to what I was going through as well as the expediency on which the work was completed to minimize my inconvenience. read more

My father's van was taken to Caliber Collision, where Bianca Guerrero expertly assisted him through the process, ensuring he was back on the road in no time. We appreciate your assistance Bianca! Thank you for all your help. read more

2nd time I've crunched my beloved new car in the 6 months I've had it (I blame it on Mercury in Gatorade or some such...) This time, racing to get home to my sick cat, I backed it into my house. House was fine. I was fine. Lift gate & bumper were *not* fine. Once again, the team at Caliber Collision was professional, friendly, and had great senses of humor about my fast return visit to them. Amber Alderson was once again knowledgeable, helpful, and a timely & consistent communicator about where my auto was in the process of repairs. My red Tucson was returned to me good as new and faster than promised. I hope to avoid needing their services again, but I'm happy to recommend them to fam & friends, and I won't hesitate to go back if I do. Superior experience! [1st Review from 01/04/23] Caliber Collision was a fantastic business to work with! Everyone I met, from the delightful front desk person to my service advisor, Amber Alderson, was terrific. Amber took ample time to explain what she saw in her assessment, how it would be fixed, and everything else I needed to know. In fact, because my '23 Tucson was brand new (5 days old when I crunched it - arrgh), I had planned to go to my dealership for the repairs. Amber didn't try to dissuade me from that, merely telling me how Caliber would do the repairs just as the dealer might, with a likely shorter time frame, and a comprehensive warranty for their work that, at minimum, matched my original. She was professional, knowledgeable, personable, and delightful to talk with. She made it easy to choose Caliber. The estimate and claims process, in conjunction with my insurance (USAA), was fast and seamless, as was the process of obtaining and returning my rental car. My beloved Tucson was returned to me *way* faster than I could've wished for, and It. Was. Perfect! Just like new! I hope to never again need their services, but I wouldn't hesitate to go back if I did. I highly recommend Caliber Collision and my service advisor, Amber A.! read more

My car was recommended here and the work was sloppy it was left worse than before I brought it in for the repairs after being without a car for a week. read more

Caliber Collision - The bumper was not placed properly after a week of not having my vehicle. - Body Shops Near Me - Tucson, Arizona

Bianca was a great service advisor throughout the entire process! I needed my car repaired and she did an amazing job taking me through the steps and keeping me updated. I am so appreciative for her and will definitely use her services again! read more

Amazing service and communication! Everyone was very professional and my repairs were completed early and quick. I was updated every step of the way. They also did a great job cleaning my BadBitchmobile before returning it back. Thanks Geno! read more

Caliber Collision - Body Shops Near Me - Tucson, Arizona

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My car was involved in a hit and run when I was parked at a store that messed up my trunk and front bumper as it hit the curb in front of it. Needless to say, I was in total frustration and brought my car here after attempting to "fix it on my own" thinking I'd save money. I worked with Jessica who not only gave me a quote, she also worked with my insurance after I made a claim and walked me through the entire process. She gave me updates on my car and everything!! I came in totally afraid that I'd be paying an arm and a leg and that wasn't the case. I don't write reviews nearly as often as I should, but I was too blown away and impressed by this location's service, quality and dedication to customer satisfaction. If I ever have any vehicle damage issues, this is the place I'd go and recommend hands down. They were incredible and even finished my car within a few day's time! Seriously, I'm very pleased and very impressed, thank you! read more

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Was calling about potentially getting car repaired First Lady I talk to was generally rude and didn't see to want to help

Geno did a great job in repairing my vehicle back to its original quality in an extremely timely manner. I had just purchased a new vehicle that was backed into after only two weeks of having it. My prior one was rear-ended and totaled less than a month before, so I was shocked to have this happen again so shortly. Caliber provided me consistent repair updates as well as estimated dates that my car would be ready for pickup. Elizabeth from the Enterprise on-site was also very accommodating for the second time. Definitely recommend speaking to her about your rental needs. All in all, Caliber was very professional and Geno is very knowledgeable about each vehicle's unique needs. read more

Caliber Collison fixed my vehicle within the time estimated, and returned it clean inside and out. I'm very pleased.

Great service and communication! Jeremy kept me updated and repair was much faster than anticipated. Car was better than new after the repair!!! read more

I had a great experience there. I had some major scratches and a broken taillight. It was expensive, but they delivered in a very professional and helpful way. I can't think of anything that they could do better. My car is like new again. Will definitely use them again. read more

Throughout the repair process, I received regular updates via text messages, keeping me informed. When Geno called to notify my car was ready ahead of schedule, I was thrilled. In just 13 days my car was repaired and returned in good condition. I do recommend this place. Thank you Geno and the entire team for their outstanding work. read more

From the receptionist to my consultant to GM this place rocks ! Have nothing but compliments for this collision center ! Really appreciate all the hard work and constant updates while my vehicle was getting repaired. If you're worried about picking a place to work on your vehicle, this is the place to pick. When I had to turn in my vehicle I was 30 min late for my appointment and my consultant had stepped out .... Instead of rescheduling the General Manager came out and started the inspection! Just goes to show how awesome this place is read more

Gino helped me quickly and I got my car back quickly. They were helpful in receiving and getting me a rental from Enterprise. They are also a GEICO-preferred shop so I was able to get my repair work done fast and ask questions as needed. read more

Geno was very honest, told me my bumper was okay after I thought I'd ruined it by driving over a parking bumper. I greatly appreciate his honesty and will definitely return for any other car needs. Thanks, Geno. read more

Caliber collision is the best auto body shop I've ever had the privilege to use they made the repairs to my vehicle the easiest I could've even imagined from the time I dropped off my truck in until they called me to let me know my vehicle was done they kept me informed all the way along the process as I said working with Caliber Collision and Geico was the best experience I've ever had in the automotive industry when it comes to auto body repairs I can't say enough good things about all of the professionals at Caliber. if you ever need any Collision repair work done to your vehicle use caliber they are amazing. I will recommend Caliber to anyone looking to have auto body work . In fact I am so happy with the level of service I received that I am taking them another one of my cars to them to have it painted. Great Job to all of you at Caliber. read more

I usually don't do much reviews but for the sake of others this time I will . I had a horrible experience at caliber collision center . I left my vehicle there on September 8th and picked it up unfinished on November 3rd . They had so many excuses when it came to getting the car done . First they order the hood wrong twice .Then decals on the car were also ordered wrong . So now I'm still waiting on the decals that they claim will be here in a month . Monica was not the easiest to get a hold of but the worst of them all was Susie the front desk lady . The last week before I picked up my car Monica kept saying for 2 weeks they were working on the decals and putting them on . I ran out of rental from my insurance . So I called this lady Susie on an attempt to get a hold of my adjuster because I just wanted to just pick up my car the way it was when i learned it was gonna be a month until one missing decal arrive . On my second call she said the same thing she had offered before , to leave a message. I replied you've taken a message before . I asked her , when Monica was not available who could I talk to . I asked if there was any supervisors or management available , she said the manager was on a meeting . I asked for his number but she refused stating her phone line was the only line of communication. So as anyone that's gonna make a complaint I asked what her full name was and she proceeded to say Susie is all you get !! and hanged up the phone on me as if she was some kind of angry teenager. This is a horrible person to have as customer service representative. If they dealt with me like that I can't even imagine how they treat other people that might actually be irritated . Susie was irritated because I called her twice in one day but they had my car for 2 months . Totally unacceptable. This place is just HORRIBLE . I wonder if real upper management and owner knows how their employees are treating people that are bringing their business thousands of dollars . Don't trust your vehicle to caliber collision center if you don't want to regret it later . I will never use this place a gain and I will make sure that no one I know uses their facilities . read more

Very professional, trustworthy, friendly, and seemed honest to me. Car was ready before estimated time. read more

My experience with Caliber Collision and service advisor, Tony Weber, was great. After evaluating the damage, Tony made the repairs immediately and I was back on the road. He was very professional, knowledgeable and friendly. I was impressed with the great service and honesty. read more

where do I even start? first of all I did NOT choose this place due to the fact some moron didn't tie down his pallets which subsequently smashed my car so I was dealing with his insurance. Everything seemed fine until I received a call about 2 weeks of you having my car and was told that a detailer had smashed my bumper and my headlight causing even MORE damage to my car. The guy said it would be another week and they would fix it on their dime so fine. Upon picking up my car a week later after the quick inspection with the rep he sort of hurried me out of there. when I got home and looked a little closer I noticed the paint job on the damaged portion of the vehicle (the panel above the door) had been completely missed paint. So the lady at the desk said I could take it back and you would fix it. That's great until I noticed that I had forgotten to take out my tire inflator and jumper cables from the trunk since they weren't in my garage. When I opened my trunk to my surprise those items were missing. I immediately called Travis who I had been working with to tell him about the missing items and he told me he would call back after checking the bay where the tech that was in charge of my car was working. 48 hours and no call back. After looking at the paper work I was forced to sign to get my car back there's a section in there about how you are not liable for things that are stolen while in your possession. Well that's an instant red flag because it makes me question the type of low life hoodlums you must hire there since that's something you have to put in your terms and conditions. I will be reporting your shotty work to the BBB and luckily for your tech since I signed that paper work I won't be able to call the cops and report theft. I will go out of my way to report this on yelp and anywhere else that would make a complete difference in the outside business you receive. Luckily for you, insurance companies will continue to send unsuspecting people to this joke of a body shop because what real choice do they have, and you will continue doing incomplete work and ripping people off. I will go out of my way to NEVER recommend this place to anyone and will most likely tell my story so this will get around as much as possible. read more

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paint had chipped off my driver side front bumper from initial repairs..took it back thankfully they have a lifetime warranty on paint but I guess not workmanship ...i mean why would they if it's done so poorly. I was promised full paint on the entire front bumper so it wouldn't happen again and now it looks completely uneven..so thanks but no thanks caliber collision off Broadway.. if you want uneven patch work there you go ..best of luck! read more

Caliber Collision 5 star! We have needed their service on 4 occasions. Each time treated with the utmost in courtesy and respect. Each issue on our vehicle handled with experience, care, and detail. No need to return as they do it right the first time. We will never go anywhere else. Enterprise vehicle rental and some vehicle insurances available at their location. If you need vehicle body repair Caliber Collision, 12th Street Tucson is the only place you need to go. read more

Caliber Collision - Body Shops Near Me - Tucson, Arizona

Jessica & the team made the repairs to my car easy! They kept me up to date during the process. They worked directly with my insurance company so I didn't have to get involved. The car was fixed perfectly! Highly recommended! read more

Unfortunately, my car got hit in a parking lot one night and there was a bit of damage. The girl who hit me was nice enough to come find me and admitted to hitting my car (this is an important detail for later). On a whim, I decided to call and make an appointment for a quote from Caliber Collision -their receptionist was extremely helpful and overall very hospitable and friendly. Upon arriving for my appointment a few days later I met with Geno, my service manager, and he was awesome! I could seriously go on indefinitely about how easy he made the whole repair process. He was extremely personable and it was very clear that he knew what he was doing. I am a student from out of state and I will be returning home (over 1k miles away) in a matter of days now. Upon telling Geno about my somewhat urgent time window he assured me that he would make sure my car was done well before it was time for me to return home. Honestly, I would say he under-promised because not only did he get it back to me before my flight home, it was ready for me the evening of the day after I dropped it off! I received calls updating me about my car while it was in the shop, and Geno maintained complete transparency with me and the girl who hit my car (as we were both in communication with him) about the cost of repairs as well as the progress being made on my car. At the end of it all, when the girl at fault went to pay for the repairs made to my car, Geno gave her a "Good Samaritan" discount for being honest with me about hitting my car! Getting repairs done after an accident has the potential to be an extremely miserable experience, but Caliber Collision made it completely painless and arguably pleasant. I feel very lucky to have had such an easy time getting repairs done on my car, and it's all thanks to Caliber Collision (and Geno, of course). read more

Caliber Collision - Body Shops Near Me - Tucson, Arizona

We live on the far Northeast corner of Tucson. This body shop is closer to the downtown area. Being new to Tucson and clueless where to take our pickup for some damage repair, we decided to accept the recommendation of a person we trust even though 25 plus minutes of travel (across town) were involved. This is one AWESOME body shop!! First we noticed how clean and organized everything was. The entire staff was extremely polite and professional in their manor as well as dress. The waiting room was spotless and we were waited on without hesitation. The estimator highly suggested we let them repair rather than replace the damaged parts on our truck. Saved us a TON of money!!!! The job was done quickly and in the end the work was perfect. Well worth the trip across town and will DEFIANTLY use them again. Can't imagine going anywhere else! read more

Upon pickup I realized that the trunk latch was not fixed correctly. This turned my "quick pickup" into an hour wait as they had to go back and repair it. Also, the personal property that was in my center console was moved throughout the vehicle for no reason, which made it difficult to notice that one particularly pricey item was no longer in car at all. Very disappointed in the integrity and professionalism of this business. read more

Took my car in to have an estimated done for some paint work on my door where someone ran a shopping cart into it. Was greeted by Jessica for an estimate. She was FANTASTIC. Not only did she quote me a far lower price than everyone else, she took the time to explain in detail what would have to be done, and how long my car would need to be in the shop. The team at caliber collision did a fantastic job. Huge thanks to Jessica. read more

The team at Caliber Collision is phenomenal! They all were professional, knowledgeable and friendly. Jessica there was an absolute Godsend. I was freaking out about the repairs that needed to be done to my vehicle and she just helped to calm me down by caring enough to take the time out of her busy day to explain and talk to me about the best possible solution to my particular situation. I would absolutely recommend Caliber Collision and use their services again, if need be. Thank you, thank you, thank you to the wonderful team at Caliber Collision! read more

I am 77 years old and had my share of collision repair jobs over the years, but this has been the worst repair experience that I have ever had. My 2021 Mazda CX-30 was hit by a car backing out of its spot in a Walmart parking lot on July1st. The front door on the passenger side was hit and had to be replaced. The other driver's insurance company, USAA, who paid for everything, recommended Caliber Collision. I dropped the car off at the shop on South Palo Verde Road on July 11, 2022. The work was not completed until October 24th, 2022. That was after being promised completion on three separate occasions in October and then being told each time that the car was not ready. I had to change my schedule three separate times all for nothing, in anticipation of a pick up. The second problem was that Caliber required me to drop off the car before the necessary part was available, even though the car was still drivable. I have never had a body shop follow this policy before but thought I would go along with it, since I figured that the part would be available soon enough. Was I ever wrong. First they called to say that Mazda wouldn't have the part available until the end of September. At that time they told me it would not be until November. They claimed to check with Mazda dealers outside of the Tucson area but did not come up with any results. On September 9th, I contacted a Mazda dealer in Washington state, who didn't have the part but gave me a list of at least twelve dealerships across the country that had the part in stock. It was only after I passed this list on to the service writer that I heard that the part was on its way. I can only conclude that the people at Caliber were not very aggressive in getting the part for me. So my car was unnecessarily held hostage at Caliber for four months. The only saving grace is that USAA was willing to pay for a rental car that I could have over those four months. When I finally picked my car up, it was just before closing time and the sun was in my eyes and it already was starting to get dark. The paint job looked good enough, so I signed off on it and took possession of my car again. However, when I got home and had the garage light on, I discovered that the car was absolutely filthy. Now I had this car only 6 months before dropping it off, and it was still in brand new condition, inside and out. When the car came out of the body shop, there were grease marks all over, scuff marks on the inside side panels, dirt in the windshield wiper wells, and the engine was covered with heavy dirt and dust. Leaving my car there for four months had certainly taken its toll. And the service writer told me that they had done detail work on the car. I can't believe that your people had the nerve, lack of pride, or whatever to give the car back to me in this condition. If it were my business, I would be totally ashamed. With all the body shops that I have ever worked with, the car came back in the same or better condition than when I dropped it off. I could have called the shop the next day to have them make it right, but I have no faith that the necessary detail work would be done in a timely manner or that it would be done well at all. In short, I was glad to get the car out of their hands and had no desire to let them get ahold of it again. Therefore, I am taking it to my own detail shop to have the car cleaned up at my own considerable expense. I am not a complainer, and I take no pleasure in writing negative reviews, but I am writing this in the hopes that I may save other people the same disappointment and frustration that I went through. read more

Excellent service! Amber is fantastic. Easy to work with, responsive and knowledgeable. The repair was minor but the work was done quickly and high quality. read more

Great customer service i have been here different occasions and never been disappointed . Shannon the shop Manager keep me updated with the repair process and took the time to listen to all my concerns. Definitely will recommend this shop to anyone needing auto body repairs. read more