I had a terrible experience buying a remnant piece to be made into a custom rug. The remnant was cut too short size despite being provided a thorough diagram with many detailed measurements. I informed them of the issue and it took months to remedy. They tried sewing the pieces together but I wasn't happy with the visible seam, so they gave me the options of a refund or choosing another remnant. I expressed that I didn't want to use more time coming back to the store to choose another carpet- I had been to the store 4 times at that point, including dropping it off once I realized it was cut improperly, and another time to view how it looked sewed together. Then they offered to find the same rug at their San Carlos location, which I would have appreciated more had they been proactive. I followed up with the salesperson (Gregory) several times with no response until I finally reached a manager who told me it was cut and would be delivered from the San Carlos store the following week. I had to continually chase down updates until I reached another store manager who had no clue about my order. I finally was able to get my issue escalated to the general manager who notified me the carpet had never been cut or transported. I asked for some type of compensation to make up for the terrible experience and got no response, but he did end up providing delivery and installation for free. The only positive process of this entire process was the delivery and installation (thanks to those two men whose names I didn't catch). I made my purchase on April 1, let them know about the incorrect cut on April 23, and it wasn't remedied until June 11. Major headache!! I had planned to purchase another custom rug from them but now I'm too turned off to do business with them. read more

We were told by the salesperson that the floors we purchased could be sanded 2-3x which was a major factor in our decision to purchase. Four years later, every contractor we've contacted refuses to sand them, saying it would damage or ruin the floors. This is not a minor detail, it directly affects the longevity and appearance of the product. Had we been given accurate information, we never would have bought them and gone with a different option. Their sales pitch was extremely misleading and needs to be updated to reflect the current market reality of these floors - aka contractors will refuse to touch them. They refuse to talk to us about it too. read more

Our property manager met with someone at California Carpet, who took a bunch of notes and photos. Then they came out to do the work and only completed a fraction of what was requested. Plus the section they did replace was done wrong. After a dozen calls and complaints, California Carpet said those original notes and photos don't exist, and they refused to acknowledge their screw up. read more

So many other good options out there. Don't use Ca Carpets. This company is not honest. You can't trust a bid. And they are expensive -- $56/Sq Yd just for the material, this is not cheap. They inspected my job and gave me a quote and then tried to bill me for more than their bid based on some carpet tack "missing" and other BS. That's on them to figure out when they bid it. They don't get to just bid it without doing their due diligence and put all the risk on the client.. Furthermore when I spoke to the foreman he said there were no issues and the install went great. Took them half a day. Clearly no issues... So basically, "Eric" at Ca Carpet is not to be trusted, nor is this company. Then they wonder why people go with Home Depot? It's obvious! read more

It's nice to get an apology, but I just checked, and California Carpet still haven't updated the hours on their web site https://www.calfloor.com/san-francisco-ca. I also called the store and the recording says the store is open on Sundays. But I spoke to someone at the store who confirmed that the store is actually not open on Sundays. Publishing the correct store hours is so basic to running a business. If you can't do this simple thing accurately, how can customers trust you with their business? read more

We were very happy with CA Carpet when they installed our carpet. Unfortunately, the product was awful. After just a few years it showed terrible wear patterns. We tried all their suggestions for dealing with the problem, and finally invoked the replacement warranty. We weren't happy with any of the options they offered so we took a cash settlement and used it to put in cork flooring. read more

We needed to get a custom carpet for a room that had unique dimensions. After looking at options we landed with California Carpet in SF. We went in person and had good help in the store and they let us take samples home to find the right material to use. They gave us an estimate, that ended up being a few hundred less then the final cost. The communication was difficult, even leaving a message and getting a reply was not easy. This is something they should work to improve for their business. The service people did a good job, showed up on time and we are happy with the end product. But, again, the cost was higher than we wanted. With that in mind, they land at 3 stars. read more

California Carpet - Custom fitted indoor/outdoor carpet to cover highly sensitive tile floor. - Flooring Near Me - San Francisco, California

I was once a great fan but my most recent experience has not been great. I purchased carpet and installation less than a year ago for my bedroom. This carpet is horrible. It is in my bedroom and it looks like it's more than 100 years old. I paid $1700. I am a married senior citizen and the carpet is walked on in bare feet only - take a look. read more

California Carpet - In an area with no foot traffic - it was once fluffy and now it looks and feels awful. - Flooring Near Me - San Francisco, California

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This is a comment to their totally false accusation that I requested the least expensive carpet and pad.I got a 100% wool carpet which is by no means the cheapest carpet.I would have gotten synthetic carpet if I wanted the cheapest.I was NEVER given a choice on the padding and you said what I got was the best padding and lasts the longest.The fact is when you walk on the carpet with pad there are lumps and bumps throughout the room and it is like you are walking strait on the concrete.So not only do you not stand behind your product and installation with good customer service but you are dishonest in your your comments about my request of a carpet.Once again if I had wanted the cheapest carpet there were many other choices which I was not interested in.Do not buy from Ca carpets .Do yourself a favor and go to Bay Area floors and design on el camino in San mateo. read more

Don't use California Carpet. They are a rip-off. I do not say this lightly: the company installed nearly 5,000 sq. feet of carpet in our offices in San Francisco's Union Square and it has never been right since they installed it. The carpeting is coming up, fraying and tearing, causing significant safety issues as well as making the carpeting look shabby. California Carpet refuses to fix the problem. That's right: they won't fix, even for a fee, the crappy work they initially did for us. Avoid making the mistake we made: don't use this disreputable company which does NOT warranty, guarantee, or fix its own mistakes and crappy workmanship. Go elsewhere for quality and service. California Carpet has neither. read more

PSA.  Do not use California Carpet!  All the negative reviews are true.  They told my partner and I that the work would take 3 days and now it's been more than a month and will not be completed for another 2 months b/c, Jack Cantonese, refused to order enough wood for the job.  When I went to inspect the work with my partner, Jack was extremely condescending and rude.  Not only was he 30 mins late to the mtg to discuss the delays, he couldn't find the Condo building that spans the entire block on Sutter.  He also demanded a parking spot. This is San Francisco.  Contractors find their own parking. Once inside the home, Jack disrespected my partner and I and tried to force us to take damaged wood that was already installed.   The installers were also completely unprofessional and caused many issues with our HOA.  Using the resident luggage cart to move their work supplies and scratched up the newly installed floor (the small portion they completed) with the luggage cart. Jack Cantonese repeatedly told us while pointing at his clip board that all of these delays were in our contract and we had no other choice but to wait.   Now we cannot move into our home and mortgage still needs to be paid along with rent.   DO NOT EVER USE THEM.  They were also the most expensive quote.  They tell customers of their superior quality and work but that is all lies. Save yourself the trouble. Jack, stop talking to customers. read more

I was nervous going to California carpet because of some of the negative reviews, but I knew they had been in business for decades so I decided to give it a try. I ordered two things from them, both custom. One was a stairway runner and the other was a sisal area rug. On both items, I needed quite a bit of advice and customer service and I was impressed with my sales person, Nattha. Her expertise was over the top and her energy outstanding. She ran all over the display room, pulling down different carpet samples and unrolling huge pieces of material. She knew everything about all the different kinds of grass and fiber rugs. We ended up deciding to get an artificial sisal since we have a dog. It really looks identical. She let me take home any samples, with no rush to return them or any deposit. When I made my order, I was shocked to discover that they were both installed within two weeks! Luis, the installer, was fantastic as well. Totally professional and easy to work with. I recommend California Carpet to anyone. read more

I am so happy to write this review. I'm a Interior Designer. I've worked with Rodney for years. I can't say enough. His Design collaboration and project management is fantastic. read more

I was looking for a rug for my home office. After looking at dozens of stores, stumbled across California Carpet. The staff was incredibly friendly and helpful, a true delight to work with! They helped me settle on a faux hide rug that was great for my office and was actually way cheaper than the rug I came prepared to buy! read more

Avoid this company, like what other Yelpers are saying! They underquoted the project to the point where their own workers walked off the job because they realized it would take more work than what was quoted. California Carpet agreed to return the security deposit BUT they still haven't. They continue to give the "run around" on the status of the refund. They exhibit poor judgement and poor business practices. RUN from this company and save yourself some headache. They have demonstrated to be fraudulent. read more

We found them occasionally during our Saturday walk and were lucky to meet Hector. He was so professional, friendly and demonstrated deep knowledge of floor types, brands and specifics so we decided to move forward with him for our modest floor project. He helped us A LOT to get HOA approval by preparing and collecting papers, was so patient since that took almost one month, gave us discount and managed delivery/installation on top level. 5 stars and highly recommended.! read more

California Carpet - Hardwood floor in the office room - Flooring Near Me - San Francisco, California

Bad follow up. Try another vendor. Everything was a hassle. They didn't read me emails.

I've wandered into California Carpet several times in the past and never bought anything, because the price points were above my budget at the time. However, I have always been aware that they carry a pretty decent selection at competitive prices, so when I needed to purchase an area rug recently and was in a hurry (the rug I'd ordered online showed up the wrong color, and I needed a rug stat, because a big, heavy bed was going to be placed on top of it the next day!), I decided to wander in and see if there might be anything that I both could afford and liked. And I was pleasantly surprised to find a really gorgeous 7'6" x 9'6" area rug on sale for $695! It was much nicer quality than the less-expensive-but-wrong-color one I'd purchased online, and the best part was that I was able to see it in person before purchasing it!! The middle-aged gentleman who assisted me with my purchase was friendly, helpful, and easy to work with. After I picked out the rug, he also helped me pick out a non-slip rug pad from a booklet of samples, make my purchase, and arrange for my partner to come pick it up a few hours later. This store is very WHEELCHAIR-ACCESSIBLE, with a relatively easy front entrance, and members of the staff immediately make themselves available to assist, if you need anything moved out of the way for increased access. There is a parking lot behind the showroom where you can park your vehicle while shopping and for when you need to load a rug or carpet into your car or truck. That's very handy! The gentleman I worked with said that it was fine if I needed to return the rug in a few days if it didn't work in the room, as long as it wasn't dirty or ruined in any way. That's very reasonable. After all, sometimes you need to try a rug out in the space where it will eventually live before you can make a final decision! I had a really positive experience at this store and would definitely go back there in the future if I needed another rug or carpet! read more

California Carpet - Flooring Near Me - San Francisco, California

Sales staff were excellent. Installers... not so hot. They scratched furniture, and generally did not seems to care much about protecting our stuff. They did not wear their masks consistently, maybe 80% of the time that I noticed them. Also, we were not instructed to remove all non-furniture items from our rooms, but we did. The only things they had to move were the heavy items. A, simple thank you from the installers, would have been nice and appreciated. I was also disappointed that California Carpet did not reach out to us after the installation to ask about how we liked the carpets and is we had any complaints or suggestions. read more

I have high praise for California Carpet. Not only do they offer a great selection, including very well priced quality remnants of all sizes, but the service is outstanding. We bought a very large wool remnant for our 25x13 ft living room years ago and it still looks as good as it did then. A few years later we needed a runner for our stairway. In addition to having just the right color and pattern for our craftsman home, they came out to measure the stairs before we ordered. And the good service doesn't stop once you buy. When a visiting cat turned the stair runner into a scratching post, I called our salesman, Gregory Bagett, who arranged for their installer to come to the house to fix the problem. If you need a carpet, check them out and ask for Greg. read more

California Carpet - Flooring Near Me - San Francisco, California

If I could give the interaction 0 stars I would. We worked with Felix and based on his expertise and advice decided on a solution to soundproofing a studio apartment with carpeting and various underlying materials. We were very clear that we needed something in stock, available and we're working with a deadline which he assured us was possible. We confirmed up till the day before and was assured everything was on schedule. The morning that the installation was scheduled we received a call that there would be a delay due to materials that were not available and ordered. They rescheduled for two days later. A few hours later we received a call from Felix saying that actually the materials were available but that the installer was not comfortable with doing the job and they were canceling. As you can imagine this left us having to start from scratch with the job that we thought was resolved. I don't know how a company can operate with such a disconnect in communication. To get my refund I had to jump through administrative hoops with multiple emails, being shuffled from one desk to another. We will never do business again with Califorinia Carpet. Caveat emptor read more

I had Felix work with me to provide a quote and the process was awful. He was extremely rude and unclear during the proposal process. I have never received such poor customer service and therefore, regardless of price, I chose to go with another vendor for my flooring project. If you're thinking of working with California Capret, I would stay clear of Felix. On a more positive note, Zack who came to do the measurements at my house was extremely professional and did a great job. read more

I bought a high quality brand of wood flooring only to be ruined by shabby and poor baseboard installation. David, the salesman, was outstanding, very help, excellent follow-up and great to work with throughout. His management did not support him. But this was all ruined by the baseboards. Today's wood floors are easy to install like putting together LEGO. The real skill is baseboards and simply making the mitre cuts correctly. Unfortunately for me, every single corner cut was off which created wide gaps between the wall and the baseboards. The owner and installation manager tried to explain that it was uneven walls. They must have forgotten that I had baseboards before with NO such gaps. There explanation was insulting as if I didn't know anything. They had no idea the I have installed baseboards before. Even my neighbor, who knows nothing, could see the boards were cut too long. Now, I am faced with hiring a second person just to replace the baseboards. You can buy them here but don't let them install them. read more

After years of being a repeat customer I am so disappointed to have to write this review. I bought a large and VERY expensive carpet/rug from California Carpet that continued to "ball" well after the amount of time the store told me it would as a new carpet. After much communication and time, California Carpet prepared a claim with the vendor/mill. After much more time passed and the mill sent an inspector, the carpet was deemed defective and replaced. I was also told to avoid the high-end and highly regarded brand vacuum cleaner and bought a new one. Again, the balling continued way past the normal break in time. I shared pictures with California Carpets and they told me to give it more time. I did. During this time I was even in the store to purchase luxury vinyl and told the same salesperson of my experience. He told me this line was very problematic. Again I reached out to customer service and was told by Greg not to give up and they would make it right only to have him leave me a voice message several days later saying the warranty expired and the mill could not do anything and the owner said the store would not do anything either. I have since written and called Greg with no response. Unreal that a good customer can just be dismissed. Penny wise and pound foolish that they cannot make this right. Off to court we go. read more

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David Chavez was the most responsive and knowledgeable sales executive that I have had the pleasure to work with. California Carpet installers were excellent to work with and did an outstanding job. read more

This place is a breath of fresh air for SOMA - being a local I see many show rooms and meet many people. California Carpet has all of my needs met underneath one building (CARPETS, RUGS, WOOD & THE DESIGN CENTER) with extremely fair prices and professional staff its a "one stop shop" - the knowledge of the staff is unlike the other stores in the area, they know there stuff. We worked with Hector who is extremely versed in his knowledge of product and very kind and listened to our every want. Hector explained the store is under new management and they are working hard to be the best flooring company in the bay. read more

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now approaching two months job still not finished this time didn't have enough flooring to finish second kitchen on going nightmare. Canceled one day to go do another job called me that morning than showed up unannounced to do the job which two weeks later is still not finished. I can remember the manger saying we will absolutely finished in time for your party that was Oct. 4 they finished a month later. read more

I hired California Carpets to put Brazilian Cherry hardwood floor throughout my 872 square foot condo. During the sales process, Felix couldn't have been more accommodating and said yes to everything. This is not an inexpensive Company, the cost for flooring and underlay was over 12k. My only expectation was quality workmanship. To make a long story short, here were the issues: 1) The condo was completely empty, I hadn't moved in yet - there was a clock radio in the closet that disappeared during the flooring. 2) I came by one night to check on things, there were several empty soda cans and food containers left out and the toilet had been used and not flushed. 3) When the floors were completed, they had big dips in the center of the room and every exterior corner dips down enough that a pencil will roll all the way down it. Felix's response to the above: 1) Let me look into that. His second response "sometimes they help out by throwing out things" hmmmm, thanks guys, but next time throw your soda cans away - not my clock radio. 2) I'm really surprised! They're not even supposed to use the toilet. 3) Well, you know every floor has some dips, it is San Francisco, blah blah blah. His final response "I can't be responsible for every employee's work" At that point, I escalated to someone who COULD be responsible. John came out to see the work and at first, countered everything I showed him with an excuse. I completely understand that floors have dips, California Carpets told me that in advance - then they said, when we pull up the rug, if the floor needs to be evened out we'll call you and talk about the options - that's the part that never happened. In the end, I asked John to answer one question and only one - "Is this quality work?". He said "no" and he would get back to me with a proposal. A couple days later he called to say they would repair/redo the floors at no add'l expense. The floors were re-done the Week of January 22. During the 3 days, beside not being able to use my living/dining room, there were several mishaps - which shocked me since I really thought they'd treat the situation with kid gloves. The 2 biggest ones were 2 workmen walking into my apartment at 8:45, when we had a clear agreement work would begin at 9:30 - unfortunately, I was walking out of the shower as they entered - NOT GOOD. Even after I called John and he said he would make sure it didn't happen again, I arrived home early that evening and the same 2 workmen had not pulled the door shut behind them, so my apartment door had been open for several hours. To sum it up - everything about this was sloppy. The floors were completed yesterday and look & feel much better. At my request, I received a call from Mary Wilson, the owner of the Company. She was very polite, let me know she and her husband bought the business a year ago and were very sorry for the problems. She asked me what would make this seem better and I said she really needed to decide that, not me. She gave me a $1,000 discount - so about 8% - personally, it didn't make me feel a whole lot better about everything, but I guess that's what my time and trouble was worth to Mary. read more

Sadly, they are just not very professional or reliable. I had 1 estimate appointment broken, then the rescheduled appt. was delayed by almost an hour, and after that happened, the salesmen didn't even submit a quote. It was confusing since it was a waste of his time, but it's extremely frustrating to spend that much time and have nothing to show for it. That process aside, they have a wide range of products, but not the best quality and the answers were rather difficult to come by when you asked. I can't speak to their installation work, but other salesmen consider them the 'evil empire' of the industry. read more

Expensive. Dishonest. Rude. Felix helped me and seemed very nice in the store. Little did I know he was misguiding me the whole time and lying about pricing. I asked about low-mid-range priced carpet and he led me straight to the the most expensive and told me that was low-mid-range. I (unfortunately) purchased wood floors through him that he told me the would be about $15/square foot installed. After purchasing the product, his installer came out and the proposed final price came into more than $20/square feet. Any small issue we had, Felix was condescending and pointed fingers. The most 2-faced man I've met and I just feel completely cheated. DO NOT DO BUSINESS with this company. You will regret it and you are completely getting ripped off. read more

Run away as fast as you can! Like some other customers, my experience was good on sales, breathtakingly poor on installation. Like crazy-bad. CC has great materials, friendly and knowledgeable sales staff. They helped me pick out some flooring for an apartment unit I renovated. The material and price were fine. Installation took a very sharp turn for the worse. After no fewer than 10 back and forth calls, I finally got the flooring installed - very sloppily. Not happy at all. Worse, they were supposed to install flooring transitions between different materials in doorways, which I had paid for. I called - at least 10 times. I sent emails - to the sales person, installation department, the sales manager, and the owner. None were returned. I shouted at the sales people on the phone. Finally after more than three months, they reluctantly came to install the thresholds. CC is an incompetently-run business with questionable integrity. Based on my experience, buying anything here is foolish and risky. Take your business elsewhere. read more

California Carpet deserves just one star and that is for carrying great materials only. I usually try to keep my reviews on the positive but I feel I need to share that the customer service here was some of the worst I have ever experienced in any industry. I found it especially disappointing because it is not every day that I spend thousands of dollars. My business partner and I found some amazing hybrid planks to install in our salon. The material looks good, and it is comfortable to stand on all day which is important in a salon. Once we sourced the material we chose California Carpets to do the job. It took several phone calls just to get a representative to come out and take measurements. That should have been my first sign that there would be problems. Once the measurements were taken it took 2 weeks to get an estimate! We stressed that the work could only be done on the one day a week we are closed and we were assured that all the work could be completed in that time frame. Well....on the first day we were there to open the door for the installers at 9am and they did not show up until after 11am and they only had 2 men on the commercial job. *they were late * the base boards were wrong *the stairs were stained improperly *they did not install proper transition boards The end of my floor had a tripping hazard in the most high traffic area of my salon. I had to lay down some safety tape to make sure my clients did not trip. The installation "manager" came and took a look and some pictures but because the proper piece had not been ordered- we had to wait on materials. That meant coming in another day, and the installers were once again late.... The correct base boards were installed but the stairs were still not done right. The installer decided that staining the skirts to the stairs was "too hard" so he left it a mismatched mess. TOO HARD is really a laughable excuse and so was "we lost track of time". They also left scraps and garbage in my parking area to deal with, and now I still need to hire someone else to finish my staining. Staining the steps was part of my original estimate and we have not been contacted by anyone to rectify or compensate for their lack of service and follow through. I suppose there must be so much business in this city that this is their idea of acceptable customer service. Actually completing the job they were contracted to do would be "too hard". read more

California Carpet - the scraps left out back for me to clean up - Flooring Near Me - San Francisco, California

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I learned about California Carpet from my subscription to the publication that owns checkbook.org. Customer rateings for selection and service were high. I have to be very concerned about a company that has such mixed reviews on Yelp. I needed some hardwood floor, visited twice, and help was just not available. One guy was busy at his desk and one gal was busy with other things. Disappointing. I left after finding some hardwood I really liked, but got it from Floorcraft instead. Bad idea, see my review on Floorcraft. read more

Costco members be aware! The one and only sales rep will 1. quote you extra on material (18% in my case) 2. Over quote 55 times than actual material cost on accessory part such as molding and quarter round ( my case: $2,300 vs. actual cost $55). 3. Quote 200% on actual labor installation. That makes final quote 3 times over its cost ($9100 vs 2600) including $1820 paying 3rd party contractors. Because we are cost members, we get to pay more, why? I talked to 3 sales and the guy handles costco account quoted highest and you can not get around it because no sales will take your business due to store sale unofficial policy. Sounds bad? yes there is more Costco management takes no responsibility after I talked to regional manager and sent him details including store internal work order shows cost. 10 weeks, no response In my case, $ was paid, hardly any chance to get justice. For you, there is still chance to either find another store or pressure SF Costco to switch vendor read more

California Carpet - Flooring Near Me - San Francisco, California

Do you know how awful it feels to be accused of something you did not do? Or how frustrating to be expected to pay for a damaged floor when you contracted for a perfect job? Here is the (abbreviated) story: I hired California Carpet and did not check Yelp reviews because a friend had used them for refinishing a few years ago; got a very nice job and said the 'dustless' system was great. I won't go in to all of the missed appointments, delays, un-returned calls, etc., that preceded the actual refinishing but they were numerous and similar to what other reviewers have written. The final coats of finish were to be applied on Friday. I called the office to see if my furniture would be replaced on Saturday so that I could make arrangements to be at home (I normally work on Saturdays) when it was replaced. Maria informed me that the furniture could not be replaced until Monday (my day off); that I should only wear socks when walking on the floor, etc., etc. When I got home on Friday the floors seemed quite dry but I was very careful when walking on them. Saturday the installer called asking if I wanted the furniture replaced. I questioned him at length about the advisability of doing so and he assured me that the floor was sufficiently dry so I authorized him to go ahead and move the furniture even though I would not be at home. When I arrived home Saturday evening I found a large and deep dent in the middle of my living room floor--the finish was not scratched but dented as if someone had dropped something very blunt and heavy--and a scratch the length of the floor in my study. The bill for the balance of the work was on my dining table. I called California Carpet promptly on Monday morning to report the damage. I was asked to send photos, which I did. More than a week later Craig, the estimator, came to see the damage. He told me he would discuss the situation with the owner, Mary, and get back to me. Here is the transcript of the call I received from Craig a few days later: "I talked to the owner and everything, you know, I kind of don't know what to say but I'm going to come out there, though, and fix the bedroom area (study) myself by scuffing it up and feather finishing in some finish, you know, as a courtesy from California Carpet here, she feels, you know, I don't know exactly what happened out there, but she feels that our installers did not do the damage, and I know you feel that we did, and I apologize for the mis-convenience (sic) on this but give me a call back though and I can discuss a little more with you . . ." So I am condescendingly being offered a "courtesy" repair of the scratch and expected to pay the full amount for the damaged floor. Do NOT use California Carpet to refinish your floors! read more

Costco Window Fashion forwarded our query to California Carpets on Oct 19th. 2 days later I get an email from "Greg Maciel" asking me to contact him to set up an appointment ?? - How about calling the customer? I called him and setup an appointment with one of their designers "Vicky Urban", she came over on Oct 31st and took measurements and got back with a quote in about 2 days - things were looking good at this point. I emailed her back on Nov 2nd with some changes and requested her to setup a time to get the contract signed to proceed with the installation. This is when things went south, we did not hear back from her at all, my wife called her and I emailed her again on Nov 4th to get the ball rolling...nothing...no response back, no email, no returned phone call..dead silence At this point (Nov 14th or 15th) I called Greg again to figure out what was going on, he seemed completely disinterested and offered no apology whatsoever, sounded to me like he was doing me a favor by taking my call...in the end he nonchalantly mentioned that he will "try" to reach the designer by phone and look into it......CUSTOMER SERVICE FAIL These guys did not seem to want my approx $3K worth of business.......too bad...their loss... read more

Horrible sales people! I would strongly advise against using this store for any flooring needs. The sales staff and manager here lack professional customer service skills. I purchased vinyl flooring for my remodel. I needed to change the product color after I received it when colors in the remodel changed...this was a couple weeks beyond their return policy. I called the guy who took care of my order on the phone and asked him if it would be possible to exchange for another vinyl flooring color. He said "SURE" bring the product in and he would take care of it. This is where the circus run around begins. He told me he would be there that evening and of course he was not. The manager told me that he told her I could not exchange it, OK well then why is he making me drag all that product back in? The next several weeks consisted of snotty attitudes, changing stories which were left with "we will call manufacturer and see what we can do". After 3 weeks of no call and my product still there I went to pick it up and will now sell it on my own. This was an amount of $200 that they gave me this huge run around over. I can respect a return/exchange policy. I have no problem with that. What I have a problem with is people who lack professionalism and lie to cover themselves to the owner of the company. The owner should take note of what I am writing here about the people he has working for him. I would not want people like this representing my company. read more

Covered in quality. Two months ago the topic of refinishing hardwood floors and installing carpet would have been about as interesting as the results of the ballgame or American Idol. In other words not very. Then you become a homeowner. Things quickly change. California Carpet was my first and as it turns out only destination. My sister came along that initial visit. I wanted a trusted female opinion on the carpet. Michael Coughlin greeted us with a friendly, informed and helpful demeanor. He was my guy throughout the process. Answering my questions. Providing the quotes. Calling to make the jobs were well done. Which they were. Floor guy wasted no time getting to work during the two day window before I had to move in. Carpet team had the old one out and new one installed in less than three hours. Granted I'm new at this so take my opinion with a grain of salt. Instead trust the painters (never seen a floor refinished so well and with zero mess) and my sister and friends (loved the carpet). Ballgames and American Idol still lack interest. Talking floors and carpets is a new passion. As is sending everyone to California Carpet. read more

I love being a non-picky shopper. My flatmate and I needed cheap rugs to cover the hardwood floors in our rooms. Nothing fancy, just something reasonable. $700 for a 8' x 10' rug is NOT reasonable people. That's great if you have that kind of cash to spend, but seriously, we are literally going to be walking all over this purchase. California Carpet & Rugs has an AWESOME selection of remnants (extra carpet from a previous job) that include leopard and zebra print. They have sizes up to 13', though you will rarely find a border that's not done (not sure if they will finish it for you). They will unroll it to let you see the actual size and even roll or fold it however it needs to fit in the car you brought! Super-awesome nice people. Not sure of the new item prices or quality. This is purely from a cheap-skate, remnant-searching, non-picky perspective. If you have style, read the other reviews. In the mean time, I'll be wrapping myself in my newly purchased leopard print carpet. Rrrrwwwaaaarrrwwww! read more

We had personalized service from both Felix and Rose at California Carpet in San Francisco. Because of the virus, they had to juggle all their installations. In order to fulfill their promises, they hired a crew who worked all day on a Sunday costing the company quite a bit of over time. They went to extraordinary means in order to install the carpet on a timely basis. The men who worked in our home were simply wonderful. Professional, personable and a delight. We had a terrible experience with Abbey carpet - disgusting results that had to be replaced twice. Never again. We highly recommend meeting Felix and Rose. They transformed our house into a home! read more