Clean rooms, small bathrooms, shower water pressure was awesome, no microwave in the room to…read morereheat. Our food we bought at your restaurant.. Only 2 luggage carts for the whole place. That's ridiculous. Daryl, the assistant manager maintenance came and went beyond and above helping us get our luggage to our vehicle. Thank you darrell

Stopped by to grab some pizza from Primo and decided to try out this new game while we were here…read more We happened to be in the area where Monique was working, and she was friendly, fast, and efficient! She genuinely seemed to enjoy her job, which is always refreshing to see these days--especially from young adults. Her positive attitude definitely made the experience more enjoyable! Before leaving, we of course had to say hello to Duc! He's definitely a staple here at Western Village and, hands down, one of the best bartenders ever! Always great seeing a familiar face and someone who consistently provides great service. Pizza, a little gaming, and friendly service--overall, a nice stop at Western Village!

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

Since I had a few comps to use, I decided to stop by and pick up some desserts since we had already…read moreeaten dinner. This time, I chose the Red Velvet Cake and the Chocolate Ganache Cake. Both were rich, decadent, and almost too pretty to eat! We also picked up a couple of their giant cookies--the Double Chocolate Chip and the Chocolate Chip. They also had Oatmeal cookies available. Some of my other favorites are their blondies and cheesecakes, but they offer such a wide variety of desserts that there's always something new to try. It was my first time meeting Nikki, and she was attentive, friendly, and calm throughout my visit. It was also nice seeing Michael, one of the hosts, and Nohely again. Congratulations to Nohely on her promotion to Manager--it's great to see her hard work and dedication recognized. Michael, as always, has a great smile, a wonderful personality, and provides excellent customer service. Another enjoyable visit, and I'll definitely be back

We ate at the Oyster Bar restaurant and definitely will be back!…read more We had the all you can eat sushi and everything we tried was exceptional and I am NOT typically a sushi person. There was absolutely no fish smell, everything that we tried was fresh and delicious! The menu was expansive with something for everyone. Their team was great, very welcoming and helpful. Our server Cieyara (pronounced Sierra) was outstanding!! We'll definitely look for her next time . If you haven't tried this place, it is a must try!

I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

I would like to thank the honest people @ this hotel. I…read moreaccidently left my suitcase @ a slot machine. Someone found it and turned it in with nothing missing from my suitcase. Thank you again I appreciate you.

I rarely write reviews like this, but after nearly 60 days of being completely ignored following a…read moreformal complaint, I feel I have no other option but to share my experience publicly. My family and I stayed at the GSR for 3 nights to attend a close family member's wedding -- the entire reason we made the trip to Reno. Here is what we encountered: The Room We arrived to a visibly dirty room that needed a thorough cleaning. There were stains on the furniture, walls, and bedding. No washcloths were available despite multiple requests to housekeeping -- they finally arrived on our last day, too late to be of any use. On our first night, a sticky substance on the bedding transferred to my clothing and permanently ruined both my pants and my belt. I have not been able to remove it despite multiple attempts. Pest & Safety Concerns We found a large unidentifiable bug in our room that we had to kill and dispose of ourselves. For the remaining nights of our stay we were uneasy and anxious about what else might be present while we slept. Marijuana Odors -- Every Single Day For all 3 days and nights, the hallways leading to our room reeked of strong marijuana. My 7-year-old son asked me about the smell every single time. No parent should have to have that conversation repeatedly because a hotel cannot enforce its own policies. Rude Guest Services When I called to request washcloths, instead of simply helping me, the agent chose to lecture me on the difference between a washcloth and a face cloth. It was condescending and completely unhelpful. The Pool -- And the Moment We Lost Forever At the pool, our server went on break and her replacement could not locate my payment card. The time we lost waiting caused us to leave late -- and we arrived at the wedding chapel just as guests were walking out. We missed our family member's wedding ceremony entirely. We had traveled to Reno for one reason, and because of this staff failure we did not get to witness it. That is something we will never be able to get back. Checkout & Aftermath When I raised all of these issues at the front desk before checking out, I was redirected, dismissed, and ultimately handed a business card with a vague promise that someone would follow up about my clothing. No apology. No acknowledgment of the bigger picture. No resolution. That was nearly 60 days ago. I have followed up in writing. I have heard nothing -- not a single word. I spent a significant amount of money at this property and was treated as though my concerns were an inconvenience. I would not recommend the GSR to anyone traveling with family, and especially not for any trip where something important is at stake. GSR -- my complaint is still open. You know how to reach me.

Welcome to Baldinis: Where the worst things happen…read more The only reason they are getting two stars is for the food. DO NOT COME HERE TO GAMBLE AT ALL COSTS. Period. I've been here at least 20 times and every single time they widdle down your money and you will leave with nothing you came in with. Slots are horrible, Keno never hits, not sure about video poker but I'd be willing to bet (with a much better chance at winning than if I were to bet anything here) that the poker is garbage too. Standard service, not anything to write home about. This is clearly a hang out spot for people that are already poor and Baldinis makes good and sure they stay that way. You know how you walk in a casino and hear or see lots of people hitting jackpots? Not this place. Just people chain smoking to calm their anxiety of getting robbed once again by the infamous Baldinis. Terrible casino. They will try and hook you with promotions but they are only to get you to show up and feel like you have a chance at winning something but you will indeed win nothing so save yourself the headache and go somewhere else. Of all the Casinos in Reno/Sparks the places that hit the hardest have proven time and again to be Sierra Sid's (right down the street on McCarran) and Peppermill. I've given this place too many chances to redeem themselves but I always walk out of here irritated. They don't even give you small wins on any of the machines to break you in at even or slightly above. Every machine is the same thing: win slightly less than you're betting to chase a dragon that does not exist. Food is notably priced but again that's the only reason I'm giving 2 stars. As a Casino this place is more than deserving of a full Zero Stars.

I am from out of town, but for many years when I am in town, which is quite often I always go to…read moreBALDINI's for breakfast and sometimes lunch or dinner. One positive thing I want to say about the cafe restaurant, the workers every one of them are giving 150% working hard.My compliments to them. One thing that I've noticed and it's very negative is that the prices have jumped up, which has happened in a lot of places, but this is a little extreme. For example, they had a senior menu. They cut out approximately 1/2 of their senior menu, which is ridiculous. A lot of the locals come there and many are seniors the options on the menu amount to almost nothing for seniors now.. BRILLIANT SND THOUGHTFUL! Example on the regular breakfast menu they HAD a chicken fried steak it was a big chicken fried steak like all the other breakfast restaurants in the area now when you order that you get a small chicken fried steak, which was originally from the seniors menu a very downsized small chicken fried steak. Once again that chicken fried steak is not available on the senior menu instead they're using that small chicken fried steak for the regular menu. You're paying almost double and getting 1/2 of the value. CHEAP!! Also, throughout the casino, it always reeks of cigarettes smoke at one point I thought it was a very nice casino. Now I think it's rundown. Nobody really cares about anything. They're very few employees working the floor. The escalators going upstairs are always broken my opinion of the nice casino is now that it's turned into a dump!

Cirque Alice was such an experience! The talent was incredible. The Mad Hatter (Ben Nemzer) stole…read morethe show. He kept the audience on their toes the whole time and made the crowd feel like a part of the attraction. We had such a good time watching him perform and can't wait to see it again!

My boyfriend I had an amazing time at the show, my favorite part was watching the mad Hatter pull…read morethe kids up on the stage! I was very impressed!

Cool locals spot. The employees are nice. Machine selection is very good. A decent spot to unwind.read more

Typical local dive casino I frequent it two or three times a month. My main complaint is that the…read moremachines are FILTHY! No one comes by to wipe off the ashes, spilled drinks and just plain nasty !!!! Bring your own sanitation wipes as they do not have any dispenser like other casinos. Must be a cost cutting measure.

The restaurant has been remodeled. It's very nice. Our server, Celina, was friendly and attentive…read more The blueberry pancakes were excellent. It was a generous serving portion. This is a great neighborhood restaurant.

Now this is a review of the cafe inside the casino. Went to have breakfast with family at the cafe…read more Wasn't very busy when we arrived and we seated into a both pretty quickly. Service was great and everything at the both and around us was clean. Nice selection of food on the menu. Only downside I'd say is the food is decent. It's not the worst, it's not the best. However if you want to avoid the crowds and waiting at IHOP or Denny's...this place is a good substitute. I got the 2 pancakes, 2 eggs and 2 bacon (can't remember the name exactly). It was decent and decently priced. The whole time we were there it was pretty quiet. As we left more and more people were showing up. Looking for a quick bite to eat and away from crowds, then this place would be the spot for you

Love this place! The night squad at the blackjack tables are awesome, love Karl the pit boss and…read moreDoug and Sima are the best dealers! Lots of fun when playing with them, Jessica in the mornings is also very helpful and fun to play with! The machines are fun too with a nice range to choose from.

So I had paid 18$ for a shower. I had to go out to my car…read moreto find my hygiene and clean clothes . My car being packed due to going to my storage, taking things out to put into my car therefore I had to dig everything out an well when I went back in to take my shower it wouldn't show me what shower room I was supposed to be in . I had went and asked if they could help me and little did I know these showers time out after like 30 minutes . I was told to go talk to the lady that was cleaning the showers . I did as I was instructed and this lady was awful right from the start to me from when telling her my situation . Very very rude , started yelling at me and she shockingly said, " I'm not gonna loose my job over some loser trying to get a free shower "!. I had my receipt (the proof ) in my hand and she refused to look at it . I ended up telling her what a rude unprofessional employee that she was , that just made her start yelling even more . This RUDE & INCONSIDERATE Employees name is AMANDA. I've never been treated so poorly at any public place in my life ! As I went back to the front to explain what had happened , the lady up front even tried to reason with Amanda to open up one of the showers but instead of being any kind of decent, rational individual she started to explain her side of the story which was all switched up and not the truth at all. I unfortunately didn't get the lady working as the cashier in the store that was very polite and tried to help me out with my situation but Thank You I used to love coming to Alamo/Petro especially when I needed to pay for a shower very very sad as I will never be coming back again for anything & I don't recommend it to others due to how I was treated also Its very unprofessional that it's not mandatory for their employees to be wearing their name tags on shift !