4/2/2026 Late post -- but definitely worth sharing…read more Just wanted to recognize two standout bartenders at Western Village Inn & Casino. Connie was working the corner bar in the back--fast, efficient, and on point even when things picked up. We usually try to grab a seat at the poker bar, but when Duc is working, it's nearly impossible to find an opening--and for good reason. We met Duc several years ago just passing through the area, and ever since then, we make it a point to stop in when we can. He has the best attitude, comes up with creative drink ideas, and makes every visit feel like you're catching up with a longtime friend. He's welcoming, engaging, and consistently delivers top-tier service. Highly recommend Western Village not just for the gaming, but also for the solid food options and the consistently great service--especially from Connie and Duc.

After years of visiting here, we are leaving very upset. Hate complaining, but was treated very…read morerude here. None of this was a problem before. Took 4 attempts to get a blue moon. The first 2 girls didn't bother to tell me they were not coming because they didn't "Think" I was playing. I was, I'm at casino to play with 3 family members, after I lost a couple of times, we joined up and played together, pooling our money. All I wanted was a blue moon. One girl finally was nice enough to bring me my beer, I tipped, and she explained to me what was up. Don't feel it's right. Later I asked for an AMF drink, girl doesn't tell me anything, then comes back to tell me it's 12 bucks... I understand if policy has changed or whatever, but after speaking to a manager they felt it's better to throw away the drink, instead of explaining to me what was going on. Just upset, as we come here to play, eat wings and drink, always have, but never will again. It should NOT be this hard to get a drink at a casino.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

When visiting one of their restaurants " the grill" I had…read morequite the comical experience. it was a table of five and we had sat down and ordered our appetizers and our meals and drinks. it took about 50 minutes to get our meal and after we had finished eating, we realized we never got our appetizers. When we mentioned that we haven't gotten our appetizers to our bbq waiter he told us that "it's OK. They have already been canceled. " and that " the kitchen, never put them in" I found this a bit strange that he took it upon himself to cancel them because what if we still wanted them. Before this incident, our waiter had been missing and we wanted a refresh on our drink. We called over a different waiter and asked him to refill our drinks. We don't know if he was OK because he proceeded to add water to my sprite after we told him plenty times it was not water. When filling up my family's water cups, he spilled water all over my meal. The food was OK nothing special. The place was big and it had open spacious seating, but the service was something laughable. I'll go again if I want my sandwich with a side of water thanks to the waiter 3/5

Legends Bay Grille - Great place to play a couple slots…read morewhile waiting to get seated or picking up dinner. I wish they did call ahead orders, because sometimes the wait for a pick up order can be over 45 minutes. The waiters and staff are nice and friendly, and all working as fast as they can especially on those busy days. Will return again next week for my weekly Asian crunch salad and jalapeno poppers! Thank you, -gabi

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

My husband and I met his friends here Sunday night. We will never go back. We were gambling for 2…read morehours never saw a cocktail waitress. So I went to the bar with my ticket from machines to get us 2 waters. She wanted $7.50 each bottle for an 8 ounce bottle of water! That's highway robbery. The bartender informed very rudely if I wanted a free one I needed to ask a cocktail waitress. Walked back to my husband and finally saw a waitress. When I asked her (she was literally standing right by my husband) she informed me she's not my waitress she would send her over. A half hour went by. Still no one. We said bye to his friends left there and went to Atlantis. Promptly served when we walked in and water - it was free. We won't be back, nor will we recommend the Peppermill to anyone. Poor service Rude employees Lack of supervision Bad customer relations Expensive water (more than gasoline)

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Here's an update…read more Grand Sierra Resort - Frustrating Stay Despite Being a Loyal Guest / 5 I have been coming to the Grand Sierra Resort annually for years -- once for my grandson's basketball tournament at the convention center, and again each July for a golf tournament. I consider myself a loyal, returning guest, which made this past weekend's experience all the more disappointing. When I checked in, the receptionist was genuinely kind and helpful -- a real bright spot. She offered me a room upgrade for $45 more per night and assured me she could place me on the same floor as my son, just down the hallway. I was excited. However, she then said she needed her manager's approval. The manager came over, barely acknowledged me, and flatly said no -- apparently reserving those rooms for other purposes. The receptionist apologized, but the damage was done. For a guest who returns here every year, that interaction felt dismissive and discouraging. The receptionist herself was wonderful, but the manager's handling of the situation left me feeling like my loyalty meant nothing. Later that evening around 8:30 PM, we headed back up to our room on the seventh floor and discovered that only one of the three elevators was operational. What followed was a 20-minute wait just to get on an elevator, packed in with other frustrated guests -- on a Saturday night, no less. Beyond the inconvenience, I couldn't help but think about what could happen in an emergency with two elevators out of service. That is a serious safety concern that management needs to address immediately. Outside of these issues, the rest of the stay was business as usual and accommodating. But given my history with this property, I expect better -- and loyal guests deserve better. I hope the Grand Sierra takes this feedback seriously before my next visit.

Glad they brought the awful awful back to Reno! I used to drive up from San Jose for the weekend…read moreand the awful burger was a must. When I heard they were back at Baldini's I had to get it! The service was great but took awhile to get the burger. I like how they stack the box and give an extra box of fries. I'll definitely be back

I am from out of town, but for many years when I am in town, which is quite often I always go to…read moreBALDINI's for breakfast and sometimes lunch or dinner. One positive thing I want to say about the cafe restaurant, the workers every one of them are giving 150% working hard.My compliments to them. One thing that I've noticed and it's very negative is that the prices have jumped up, which has happened in a lot of places, but this is a little extreme. For example, they had a senior menu. They cut out approximately 1/2 of their senior menu, which is ridiculous. A lot of the locals come there and many are seniors the options on the menu amount to almost nothing for seniors now.. BRILLIANT SND THOUGHTFUL! Example on the regular breakfast menu they HAD a chicken fried steak it was a big chicken fried steak like all the other breakfast restaurants in the area now when you order that you get a small chicken fried steak, which was originally from the seniors menu a very downsized small chicken fried steak. Once again that chicken fried steak is not available on the senior menu instead they're using that small chicken fried steak for the regular menu. You're paying almost double and getting 1/2 of the value. CHEAP!! Also, throughout the casino, it always reeks of cigarettes smoke at one point I thought it was a very nice casino. Now I think it's rundown. Nobody really cares about anything. They're very few employees working the floor. The escalators going upstairs are always broken my opinion of the nice casino is now that it's turned into a dump!

Dance show was precisely sick with a bunch of gay dudes and…read moresultry lesbians. Electronic dance pop hip hop music was live and they were performing ultra provacative. Totally worth watching and definitely visiting again eventually!

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay…read more(Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed they had King rooms available Tuesday and Wednesday, but because of the Thursday overbooking, they couldn't honor the reservation for any of the nights. So even though I booked months in advance and had already arrived, I was effectively bumped in favor of guests who hadn't even checked in yet. To make matters worse, only 2 out of 5 elevators were working the entire stay, which led to long waits (up to 20 minutes to get down in the morning) and added frustration. After the fact, I looked through other reviews and saw that this seems to be an ongoing issue, not a one-off situation. Between the reservation not being honored and the operational problems, it was a pretty disappointing experience overall. Skip this place.

Typical local dive casino I frequent it two or three times a month. My main complaint is that the…read moremachines are FILTHY! No one comes by to wipe off the ashes, spilled drinks and just plain nasty !!!! Bring your own sanitation wipes as they do not have any dispenser like other casinos. Must be a cost cutting measure.

Terrible management terrible food terrible service! Wanted to try someplace new but what a…read moredisaster! Slots are tight not my complaint but added info. Would never go back was disrespected from management the second I walked in.

All in all the food is not bad !! My only problem is why did they take CHILL and FRIED CHICKEN off…read morethe menu !!!!!

$1 Coffee! There, I said it. Yup, it's true... cheapest cup o' Joe in town, and it's good!…read more Another new-to-me find that I'm happy I found. My job recently sent me through Sun Valley many times a day. I saw the building, noticed the 2-story parking garage and the large, well-lit parking lot, and always something interesting on the marquee. So, on a bright Saturday morning that allowed me a day to enjoy sleeping in, I decided I was gonna finally get up to Hobey's for breakfast. I was impressed with the layout of the casino floor; a short straight walk to the Cafe entrance. A warm, inviting acknowledgment at the podium, and I'm seated right away. Within a few minutes, a super-friendly waitress is at my table pointing out their new menu... and the Breakfast Specials. I chose the Bacon Breakfast Sandwich and a Side Order of B&G's; I plan to have leftovers. I made a wise decision. The gravy is your typical cafe-style, white and creamy, but I swear I could taste a little extra Chef Love. A secret ingredient, maybe. My coffee cup was NEVER empty, and I didn't feel rushed to finish my meal. It was a morning well spent.

Love this place! The night squad at the blackjack tables are awesome, love Karl the pit boss and…read moreDoug and Sima are the best dealers! Lots of fun when playing with them, Jessica in the mornings is also very helpful and fun to play with! The machines are fun too with a nice range to choose from.

So I had paid 18$ for a shower. I had to go out to my car…read moreto find my hygiene and clean clothes . My car being packed due to going to my storage, taking things out to put into my car therefore I had to dig everything out an well when I went back in to take my shower it wouldn't show me what shower room I was supposed to be in . I had went and asked if they could help me and little did I know these showers time out after like 30 minutes . I was told to go talk to the lady that was cleaning the showers . I did as I was instructed and this lady was awful right from the start to me from when telling her my situation . Very very rude , started yelling at me and she shockingly said, " I'm not gonna loose my job over some loser trying to get a free shower "!. I had my receipt (the proof ) in my hand and she refused to look at it . I ended up telling her what a rude unprofessional employee that she was , that just made her start yelling even more . This RUDE & INCONSIDERATE Employees name is AMANDA. I've never been treated so poorly at any public place in my life ! As I went back to the front to explain what had happened , the lady up front even tried to reason with Amanda to open up one of the showers but instead of being any kind of decent, rational individual she started to explain her side of the story which was all switched up and not the truth at all. I unfortunately didn't get the lady working as the cashier in the store that was very polite and tried to help me out with my situation but Thank You I used to love coming to Alamo/Petro especially when I needed to pay for a shower very very sad as I will never be coming back again for anything & I don't recommend it to others due to how I was treated also Its very unprofessional that it's not mandatory for their employees to be wearing their name tags on shift !