In the fall of last year my wife, visiting from Flagstaff, took her 05 prius in for a regular maintenence checkup. She was told that there was something drastic that needed repair to her car and it was expensive and it needed doing soon. She wisely declined the job. She returned to Flagstaff and took it immediately to the Toyota dealership in Flag and was told that there wasn't anything wrong with the car. Then last month, I took my 07 prius in for a tune up and was told that there was some 600.00 dollars worth of repair that needed doing. Mainly with oil systems. Having learned from my wife, I delcined the work and took it to Flagstaff and found that one of the jobs was not necessary and the other job should have been included with the tuneup that Camelback T was supposed to do. They charged over $200. for the simple tuneup and then didn't do all the work. When you look at the facility, you'll see it's modern and expensive looking. Perhaps from bilking unsuspecting customers with sleasy practices. Toyota on Camelback won't see me again. Won't see you again unless you can't learn from other peoples experiences. I don't know which dealership does fair and honest work but I intend to find out; Selling cars might be ok but repair is a gyp. read more

Pretty sad that I had the "stereotypical" car dealership experience here. The one that everyone warns you about. Went in on a Monday and test drove a car-was really into it-the salesman, Lon-was very nice, friendly, and helpful-the manager, I'm not sure what his name was, was pushy. We really were just looking at this point and he actually said "what can we do to get you in this car today?" Right...what he told me he was willing to do at that point was give it to me for less than sticker price and 1.9% financing. I wanted to do a little more research before committing, so I left. Went and checked out some cars at different places and ended up coming back to look at the same car the following Wednesday. Same salesman, same manager, only this time the manager tells me $5k more than he quoted before and 4.9% financing-when I seemed astonished by the finance rate he acted like I was crazy. Told me he could go to 3.9 but no lower----which was total BS. At this point I realized he had flat out lied to me-I wanted nothing to do with his business especially since I found the same car, same year, less bells and whistles, less mileage-less money at another dealership. It took FOREVER for him to accept my "No" but I finally got out of there and never looked back. He actually told me I "had to work with" him on the price...though I'm the one who has to be able to afford it. I went directly to the other dealership and bought my car and it was a fairly painless experience. On top of all this-for the following week, I had numerous other managers from Camelback calling me day and night, people I never even spoke to. I guess this way of doing business works for them, since they have people buying cars from them-but I just felt like the whole experience was sleazy. read more

Put new tires on my Prius in California right before my annual drive to Arizona for spring training. Unfortunately got a screw in one tire while I was in Phoenix which required a replacement. Fortunately, I had a two year road hazard warranty on the tires and was instructed to have the work done at a local Toyota dealership. The Yelp reviews for Camelback Toyota were good so I called the next morning for an appointment and talked to Cole Bauer, who confirmed that the required tire was in stock and that I could have the tire replaced at 4:30 that day and that I should ask for him when I arrived. Sounds great, right?!? But - when I arrived at 4:30, I was completely ignored by everyone there in the service bay. I stayed by my car for 15 minutes, then found Cole at his desk. He not only had no recollection of our conversation that morning and no record of my appointment but also stated that the tire I needed was not in stock. He called another dealer to see if they had it in stock and informed me that they did. I thought that he was going to have it transferred somehow, but then realized that he wanted me to leave and go to the other dealer, 25 miles away, at 5 PM on a weekday with a spare doughnut tire on my car. I was speechless and made sure to take his business card on the way out so I'd remember who was responsible for this fiasco.. On the way, I called the other dealership to confirm that they really did have the tire (Cole had NOT asked them to hold it for me) and that someone could do the switch only to learn that their mechanics are usually gone by 5 pm. See my review of the stellar service at Avondale Toyota if you want to know what happened next! read more

They have horrible customer service! I know because I am female they totally tried to rip me off. My husband came and they changed their attitude. I will never go back there read more

Poor Experience! Lots of loud music to distract you. A million different Managers[no knows what is going on]. After Three hours of trying to purchase a Prius, I gave up,and left. They originally said they had a 2010 Prius, They really didn't have any ! read more

Called in the service department to request a price quote for lowering springs installation on my prius. The person I talked to in the service department quoted me $750 just labor cost. Their own website lists the price for the part and installation at $432. Either the service staff has no clue what they're doing or it's just a robbery. read more

This has been an awesome experience purchasing a new car. I walked in and the sales man was really nice. I was surprised that he was not pushy or agresive to get a sale. The sales manager got me a really good deal with the Camry I wanted. I came in on Sunday and I drove off in it by Monday. The whole deal of the paperwork process was very easy and they did not waste my time. I definitely recommend you to see them for your next car purchase. read more

On Thursday Dec 27. We had an appointment with Lauri V. @430pm. She was amazing the first time we met with her but this second time when we arrived we were told she was with another customer who basically took our appointment slot. Not sure why she allowed that when we were scheduled at that time. So she assigned us to a different person who's name is Ricardo. Ricardo was simply RUDE. Talking to him was just going back and forth because he knew I knew how deals work and didn't want to give in. While I was talking to him he cut me off and literally asked "who's paying? I should be talking to them" I'm like "they're paying but I'm here helping them because I have bought many cars in the past and know what's a good deal and what isn't" So he cut me off and tried to have my family sign a sheet without even looking at the car. That's a BIG NO. After that he left while we talked it over, we all agreed he was being super rude and was obviously out to make the most on the car when it wasn't even worth that much. So we walked out. Lauri can thank Ricardo for dropping the ball but ultimately, they both did. Definitely do not work with Ricardo at Camelback Toyota . Instead I'd recommend any other Toyota (besides Avondale too) or even Honda where we ended up buying a fully loaded suv WITH great customer service read more

My son decided to buy his first car recently. He did a lot of research on cars and he had a few in mind to try out. He first went to Peoria Subaru and was treated as if he was a naive kid who didn't arm himself with information first (I came with him). We walked out of there after we deemed that they had no respect for us. Then, he and his dad went to a little podunk car lot and was basically treated like he was again, a kid who wasn't armed with information. He walked out of there as well and decided to give Camelback Toyota a try. He had seen a Corolla that was an older model and decided to go for it. From the moment he walked into the door, your saleswoman Jasmine treated him with respect. He told her his down payment amount and that he was firm on it. He has amazing credit but being a first time buyer, he wasn't getting what he wanted. Your saleswoman showed my son a lot of options in his range and after a few drives, he settled on a 2010 and was in the process of signing the paperwork when your finance manager, Mr. Jabor, came over and asked to speak to my son. Mr. Jabor told my son that although Toyotas are very long lasting, the one he was about to purchase had over 100,000 miles on it and it concerned him because my son is a college student and needs a reliable car. So, Mr. Jabor (I hope that is the correct spelling) went out of his way and got my son into a brand new, very very low mileage 2019 Corolla. He also got him a lesser monthly payment and a 7% APR. He was also invited back the next day for a deep car cleaning and bath plus a full tank of gas. All this after staying 2+ hours after closing, to make sure he was taken care of. As a parent, my kids are everything and how people treat them is important. The way he was treated by your company was truly wonderful and I will always be grateful that he was being cared for when I couldn't be there. Thank you so much read more

I too am one of the many people that got duped by Toyota. The transmission on my 2001 Rav 4 started slipping due to a known issue (http://wheels.blogs.nytimes.com/2009/08/26/toyotas-reaction-to-transmission-woes-draws-customers-ire/) with the computer. When I took it in to the service department they lied and told me that my computer had nothing to do with it. They all received letters warning them about this issue and what to say, yet the owners were never notified. I am expected to pay over 4500 to replace the transmission and computer. Toyota keeps saying they wont cover it because it's past warranty, yet this is happening to almost everyone past warranty and it's not an avoidable issue. No matter how well you maintain your car, you will damage the transmission after a certain amount of time because the computer has a glitch in it. How is that even fair? read more

My friend and I both traded in vehicles and bought brand new Scion tC's from Camelback Toyota/Scion, and working with our salesman (who is no longer employed there) was an absolutely positive experience. However, once we settled on our deal, the finance manager was a total jerk, overly pushy with up-sells for extended warranties and other unnecessary crap. Despite that, I tried to remain loyal because of how helpful and friendly our salesman had been. When it came time for my first major service, I brought my car in and was upsold on over $500 of services that my personal mechanic later confirmed were 100% unnecessary, despite the pressure that the Camelback service writer had put on their "importance" to the proper upkeep of my vehicle. Even my salesman was disgusted with their behavior when I told him about it after the fact, which was one of the contributing factors for his decision to leave. I really hope that extra $500 you scammed me out of made it worthwhile to not only lose a good customer, but the several referrals I gave others to shop elsewhere. Stereotypical "stealership" b.s., and yet people in the automotive industry scratch their heads and wonder why they have such a piss poor reputation... read more

This makes the second new Tacoma I have bought from Camelback. Excellent experience this it e around. Sealed with Moose. We came up from Tucson and upon arrival Moose already had the truck parked in back ready for us to test drive. Finance manager wasn't pushy at all and didn't even try selling us many of e warranties and up sells most dealers do. read more

beware of this dealership and avoid them at any cost. I was ready to buy a new Camry and had a quote from another dealership and they told me they'll match the price if i go there. After driving long distance, we went there and told them at the beginning the quote i had for LE model and they said they'll match. fast forward 2-3 hours later after showing us several cars and many "manager"s came and talk to us. a very rude, unprofessional and aggressive person came introduced himself as Tim. The written quote I had was $1k below their price on KBB and we were fine for paying whatever they advertised on KBB since they had the exact color we wanted. but **TIM** was so rude and aggressive that we decided to leave. Other staffs were good specially the boy who showed us the cars, but one terrible person is enough to make the whole experience disaster. They wasted our afternoon, save yours! read more

Why can'y I give zero stars??? Please read my review and don't be foolish enough to ever use these jack holes Unfortunately my review was deleted before I could finish posting. this dealership has inspired me to set up a YELP account. I have had positive experiences with many places based on YELP...however...this place...Camelback Toyota is filled with thieves. I have had several if not many experiences here that left me wondering why I would ever go back...today was more of the same...oversold items on the phone only to be told "everything looks great" upon picking up a vehicle that apparently needs $3500.00 of work to be road worthy. Be especially weary of the young thieves in training, Chris and Carl...they are trained delinquent thieves with no knowledge of auto mechanics. Several times I've called out (in person)the Camelback thieves to point out where the coolant "was Pooling" only to find a dry space that remained so for more than a year. These guys should be put out of business!!! Bottom line...these guys are crooks!!! read more

Service representative Ed H is not a man of his word. He neglected to call when a part arrived for my car. When I called they had the part for days. He made an appointment for the work to be done and kept me waiting on the driveway for 25 minutes. So the first visit to confirm recall work was 4 hours now he tells me it will be 3 more hours. Location is close and the atmosphere delightful I may go miles out of my way for reliable service in the future. read more

The sales person was professional and responsive. She spent a lot of time showing me vehicles. I would go back to this dealership the next time I am looking for a vehicle. read more

We have things in writing, and so far they have failed to fulfill their contractual obligations. Typical shady car salesmen. We purchased a used Nissan Quest and went in because of the great price for the van at that mileage. The van had significant cosmetic issues with it (missing plastic cover for seat belts, rear air conditioning knob did not work, bend in the bumper and large paint chip, stains on the interior, ) and they broke our roof rack taking it through the wash after we had signed all paperwork. When we signed the purchase agreement, we had put in writing that they would fix the seat belt cover and AC knob. They "said" they called ABC Nissan and that they would be able to get the parts in, which is why we agreed to purchase the van. They told us to take the van home and then call back to the dealership on Wednesday to set up getting repairs. Called Wednesday and left a message. Received a call back on Friday from a rude women who basically said she didn't believe us and would need to pull up the paperwork herself. She called back and then said that I needed to send her pictures of what needs to be fixed (please note, they had originally said they had already ordered the parts when we signed paperwork). I sent her pictures and have yet to hear back. Oh, and the roof rack? They weren't even going to tell us it was broken. Luckily my husband is 6'7" and when he went to take the van, he asked where the rack went. The salesman then said, "Open the back, I'll put it in." My husband walks over and tried to attach the rack and realized it was broken. The car salesmen THEN explained that it had broke in the car wash. Finance was a hassle. Lots of eye rolling and rude inflections. Be ready to be there for a long time and know that they WILL try to sneak in lots of unnecessary fees. Oh, and their DOC FEE IS $429. Outrageous. There were a few nice people along the way, but their civility does not make up for the deception we have experienced thus far. Beware of these guys, seemingly nice, but yet to go through with their promises. I'll update with a new review when they actually provide us with the sale as agreed upon. read more

I took my 2007 Camry XLE for an oil change with inspection for $34 (coupon). I sat in the lobby for an hour or 2 and when the maintenance agent returned, I was presented with an estimate of about $2800 for an oil leak. When I asked to see the leak myself, I was told that my car was removed from the lift and that the leak could not be seen when the car was on the ground. A week later, I had my car inspected for the leak by PEP boys and NO LEAK WAS FOUND! I should add that I never spoke with the manager about this, which is something I should do. read more

Check Engine light on. Don't take it to Toyota repair service. $100 plus just to find out why THEIR vehicle is running at an under performance level. If they sold you a vehicle that breaks down every month they can make a bundle off some sap. read more

The worst dealership I've gone to do a oil change!!!! Mike Romero was my advisor and he was not welcoming had an attitude and was not customer service friendly! I will never go there again my experience was horrible! Then he said out the door I would be paying 55 when I told him I wanted to get the 39.95 special for oils change when he told me 55 I said to him I've been there before and paid 48 bucks can you please make sure I get that same quote I paid last time and his response was well the prices change never said hey I understand you came last time I appreciate you coming back let me see what I can do! It took me 40 min to get there I had to no choice to get it done so I was not happy I asked to talk to the service manager and mike saw I asked for him so to cover his butt he talked to Eric which is the service manager! Then I talked to Eric and I let him know I cannot wait 3 hours when I scheduled an appt I also asked not to get a wash when the car was done the washed my car and left it filthy dirty with water spots everywhere! When I got home I called the dealership to talk to Eric and he still hasn't called me back! I've never had an issue with Avondale location but location is by far the worst I recommend never going there the customer service is horrible and Eric the service manager never called me so that tells you everything UNPROFESSIONAL DEALERSHIP !!!!!!! They don't care whatsoever read more

The service department is horrible. They quote one thing and comeback later with a higher quote- If you do not want to get ripped off - do not go here- not even for an oil change. I went in for a simple oil change and was quoted $40.00 (not including tax and all that other stuff)- the final bill was well over $100 and the customer service rep. was unable to explian why the price was so high for a simple oil change. As I sat in the waiting room (very nice waiting room) I seen the customer service employees come in and out delivering bad news to customers concerning their cars. One customer took her car in for simple oil change that ended up costing her over $300.00 because of other things they found wrong with her car. Meanwhile, I noticed a car that looked a lot like mine parked outside for a good hour. I finally got tired of waiting and sure enough it was my car that had been parked outside for over an hour while I waited for nothing. I walked over to the customer service rep and asked how long has my car been sitting out there. He said "oh we just finished it" - A TOTAL LIE. My cars has been serviced in several other Toyota locations throughout the west coast this Toyota service center is the worst I have ever had the unfortunate luck of coming accross- read more

I had to drop our Toyota Tacoma off one morning to have it re-aligned (ok I hit a curb) and since they open at 7am and I work a few blocks away at 7:15 this worked out perfectly. I was told they had a shuttle to take you within a 5 mile radius. Score! So, I dropped the truck off and I hadn't made an appointment but they got me on the schedule anyways. I confirmed they had a shuttle but he told me they don't start the shuttle until 7:30! I wish they would have told us when we called the previous day....ugh...I told the guy that's not good since I start work at 7:15, he asked where I worked and I said right down the street...he said not to worry we will get you there! He had a tech drive me in my truck to my office! PERFECT! They called mid-morning that the truck was done so at lunch I picked it up. The service was fantastic! The staff has made owning the truck the past year very easy to take it in for anything we needed and make it where I don't dread bringing it in. read more

No thank you! Unless you want to wait THREE hours for an oil change even though you have an 8:00am appointment and still arrive 15 minutes prior, the service manager and workers are rude and unprofessional! The only nice people were the young man and older gentleman that work the coffee area. THEY kept apologizing and even comped me free milk and snacks for my 1 year old (who was quite the trooper until the last 45 minutes I waited!!!). Even then he was fussy and I had to walk over and inquire about my vehicle and I received dirty looks from the workers on the phones because my son was crying. I called and complained when I left and the only reason I didn't make a big fuss was because when I first arrived, an elderly lady was very upset with a service worker about a warranty and SEVERAL Toyota workers were making fun of their unsatisfied customer and joking about it IN THE LOBBY where customers can hear!!! We will be in the market soon for a BRAND NEW Toyota Seqouia, but we will NOT be returning to Camelback Toyota! Even my husband called to speak to the Service Manager and he was very curt with him and not at all apologetic. That's okay, if anyone from here does read this review, then I'm sure the workers will be discussing it out in front of a lobby of customers waiting 3 hours for an oil change! read more

My Salesperson: Was just there today (10/8/17) - Feisal was great! - very patient, friendly, and low pressure! As soon as I decide which of the 3 cars (I Drove 3) to purchase I will be going back to Feisal!! The past 3 months I have done tons of research and test driving and hoped that once I drove those cars there would be a delineating factor making a purchase decision easy - it wasn't. All 3 vehicles were great - especially the Rav 4 and Highlander! I told Feisal I needed to weigh the pros/cons of each car before deciding, expecting a typical gnarly car salesman response, he said he understood and let me know he can be reached anytime by cell if I have any questions or to set up a time to come purchase the one I want. I appreciate that he did not try to manipulate me by creating the fear that my cars would not be there because so many other people want them, etc... THANKS SO MUCH! I'm sorry I couldn't make a decision so you could have commission on a sale today. :( The other 'Salespeople': What happened to happy, friendly, smiling atmospheres!? I was there about 2 hours, including the 3 test drives. The energy in this dealership is very very different than the energy in any other one I've been in, EVER. There was no happy, smiley, high energy atmosphere here. I was met with grimaces and scowls - actually everyone was. WHAT A TURN OFF! As I watched what was going on inside I noticed they were like that with everyone. Other dealerships have friendly people who smile and ask how you are even they are just passing by you while you wait for your salesperson to get a car. Not one person smiled or said hi, even when they passed directly by me and other customers. There was a guy, who I think may have been at the top of the ladder, he was in a blue dress shirt and slacks, he walked towards me to pass and do something, he didn't even crack a grin when I smiled and said hi to him. Shouldn't customers feel welcome and comfortable in an environment where they are going to spend a lot of money, which funds your checks? The young guys were more concerned about some game they were missing and having to work than providing friendly customer service (as a customer it makes me uncomfortable and lose interest in a business when I overhear employees whining). It just sets the energy up to be down and negative. Overall: 1. My salesperson, Feisal, was great and the only reason I will go back, because he was so patient and low pressure. I still feel badly that I couldn't decide on which car today. 2. The lot had a very small selection of new and used. If you need to have a lot of options to select from this location may not work - you'll end up dealer hopping to test drive various new/used models. It's 97% toyota products on the lot. 3.The energy from the staff, has room for much improvement! Try being a bit more friendly and welcoming to people who are investing their trust and hard earned money in your store. Especially management. Everything from the top trickles down. The energy/vibe upper levels project is what comes down to the lower level at the customer experience - the staff is a reflection of the operation and attitude of upper levels. read more

This was the best car buying experience I have ever had. I was able to trade in a car I've had major problems with and leave with a brand new Toyota Corolla. The entire team that helped me was so nice! Everything was explained as we went through the process. Some of the new features may take a while to get used to, but they made sure I knew what each feature does. I love the new car! read more

Service: I hate this place. Maybe if I looked like I had more money they would be more helpful communicative. But they just leave you waiting wondering till you have to track someone down. When you do track someone down they make you feel like you are putting them out. I wouldn't use them except they are close to work. read more

Hello...Craig Rusin was recommended to my by my boss. She had such a great experience and refered Craig to me. I couldnt have asked for a better sales guy! Craig was very patient with me..I think I test drove 5 different cars that day. He never made me feel rushed or impatient with me. He was very knowledgeable about the cars I was test driving. I finally picked the car I thought was the car for me. Well at the delivery of the car I realized didnt have keyless entry (which I guess I was so happy didnt realize it). I was vey bummed I know it's a little perk but ment alot to me to have it. I drove the car home kinda bummed out. I slept on it prayed about it! Called Craig the following morning told him my concern. I asked could I bring the car back and get one with keyless entry. He worked his magic called me back a hour later and told me come get your NEW car. I was so happy that Craig went through all the hoops he had to..to make sure I was happy with my car. Craig went ABOVE and BEYOND for me and I really appreciate it! I dont know If I would had went to a different dealership that this would have happen. Thank you Craig! I make sure I refer all my family and friend to CB toyota and to see Craig Rusin he's the guy that's going to make it happen for you. I get all my maintance done at CB toyota. After the experience I had with Craig Rusin..I hold the dealership close to my heart :) Thank you again Craig Rusin and CB toyota for making me a proud camry owner!!! read more

I would not buy from this location. The salesman did not listen to me, tried to sell me a different car I did not want. Would not even run the numbers on a 60 month lease compared to a 36 month lease, said "Toyota doesn't like to do that." I guess "Toyota" doesn't want my business. Crap customer service. I have leased cars in the past and they were all 60 month leases. I had a relative recently lease a Toyota from a different location, they did a 72 month lease for him to make it work. This location cares more about their bottom line then about you. I would go somewhere else. read more

The service dept is super friendly and I can count on them to fix my car's problem on time and often for less than the estimate! My Prius is 10 yrs old ( and still getting 44.8 mpg !) and there is never a wait for parts. read more

I am very disappointed in Camelback toyota's service. Particularly with toyota in general, but if you must visit a service center, AVOID THIS ONE. I must say, some very friendly staff, but management has one goal: MONEY. Do not be surprised to know they will charge top dollar and then some, EVEN when it is the manufacturers fault. read more

Very high pressure to buy, went in yesterday to buy a new truck, love my current Toyota but it is a 2008, only 50,000 miles, but thought I would buy a new one. The price of the new one went up over $1000 from the time I first saw it to when we set down to start working the numbers and all they could say was it was a mistake on their part. I told them when we first set down not to screw around with me but to give me their best out the door price they had or I would walk. Then the numbers start coming in, they offered me $6000 less for my truck than Edmunds says it was worth, plus kept pushing for me to pay extra for their Toyota Care package, when I ask them if their vehicle was so dependable why did I need to buy extra insurance on it, all they could say was ummmm that's the way it is. We were $10,000 apart on the deal when I started to walk out, amazingly the sales manager kept following me lowering the price, by the time I got to me truck he had came down $9400. which got it close to what I had been willing to pay when I walked in but because he yanked me around I drove off and left him standing. Camelback Toyota should learn to be fair with their customers and not screw around with them, they would sell more vehicles. read more

Was dealing with Camelback Toyota for a few weeks. What I was asking for was simple. They never really seemed to eager to make a Deal. Was it cause I was doing a lease? I had money to put down... I tried to tell both sales guys what I wanted and that I know that can do it cause my wife and I have done a similar deal with Kia. They didn't seem to understand.. Didn't really want to sell a vehicle. Kinda sad. I ended up calling Larry H Miller maybe 2 days of sending E-MAILS!!!!! We had the deal done... Walked in in about an hour I was out with my truck. Kinda sad... Teach your sales Guys a sale is a sale... Get the deal done.. Lease, purchase... Figure it out!! Camelback wanted an extra 1,500 down for what Larry miller wanted. Seems like Camelback Toyota wants at least 4000-5000 down before they are even interested. Guess you have to pay for that fancy new building... I will never go there again. I will tell everyone I know to never go there. read more

The customer service is SERIOUSLY lacking in the parts dept at CB Toyota! Every time I call, I'm immediately put on hold, and usually left there for a REALLY LONG time!! Then, this last time, they messed up my will call pick up, and when I had a friend pick up my order for me since I live far away, they left out a part, and now I have to go all the way back! One hand couldn't figure out the other when I called to see what was going on. I was put on hold and transferred 3 different times, only to get someone's voicemail, from whom I never received a call back from! I had to call and go through the whole process again calling back to get an answer! How frustrating! read more

I was very pleased when I first bought my new Corolla in 2011, until I found out that my salesman blatantly lied to me when I purchased my car. He told me at least a dozen times that I would have to pay for NOTHING except tires, battery and brakes for five years. The payments were going to be higher than I could afford, but after conferring with my son and my financial adviser, they agreed that since I would be out-of-pocket no money in repairs (except the above mentioned three things), it would be a wise decision to purchase the new car. It wasn't too long until I was told by my service manager that was not the case. By this time, my salesman had left the country, and he could not be held accountable for the lies he told to me to get me to purchase the new car. Just recently, my driver's window started malfunctioning and dragging the rubber insulation down on that window, and they wanted $98 just to determine whether or not it was a mechanical or cosmetic problem. Of course, it's a mechanical problem....anybody can tell that by just hearing what the window is doing. I am very disheartened that such a supposed upstanding car dealership would treat a customer this way, especially when they were told that I was totally misled by their salesman. I am a widow, and this is the first car I have ever purchased on my own, and I feel that I was totally taken advantage of and am continuing to be taken advantage of when they won't even fix a mechanical problem with my driver's window. I would recommend this dealership to nobody! read more

The service center is an absolute joke. Just prepare to overpay for terrible work. I've had to get my alignment done three times on a car I bought there and they charge me every time to bring it back. Also had to replace an alternator and they quoted me over $700 for parts and labor. I was able to get it done for less than half that elsewhere. The employees are rude, the wait is horrendous, and the actual work they do is terrible. I do not have enough bad things to say about this place. I recommend just finding a good mechanic you trust. Don't trust this place. read more

We normally dread dealing with car dealerships/salesmen, but today we were very pleasantly surprised. We just bought a Tacoma and the entire process was as painless and easy as you could hope for buying a car. Spencer, Boo, and Bryan were all awesome!! We were there 3 hours from start to finish, including the test drive. We did, however, know what we were looking for and came at a less busy time. All in all it was a great experience and we will be back. Highly recommend. read more

Recently just purchased a new 4Runner and had the pleasure of working with Tina Battenfield, who was eager to help and did a fantastic job making sure I got exactly what I wanted. She made my first car-buying experience a great one, and I'd absolutely recommend her. read more

DON"T BUY ANY THING HERE!!!! MY CERTIFIED USED CAR WAS IN 2 ACCIDENTS PRIOR TO ME BUYING IT. I bought a Certified Used Toyota 2008 Corolla from them back in 2008 and just found out it was in 2 accidents that were not disclosed to me prior to me buying it. Car Fax said nothing about it of course. Some how after a 160 point inspection they didn't see it??? One front body panel was missing a OEM part sticker. If their inspecting the engine they couldn't miss this. The rear bumper had been replaced also. I call the Sales Manager there and he tells me that under the Toyota Certified Program they can have 3 body panel repair issues before it doesn't qualify to be a certified used piece of ....My resale value is completely destroyed on this car especially if I sold this privately. Where's my compensation for that. They only offered to get me into another car. Ya right, that will be the day. BUYER BEWARE!!! CAMELBACK TOYOTA ALSO OWNS MANY TOYOTA DEALERSHIPS IN TOWN. HAVE YOUR CAR INSPECTED AT ANOTHER DEALERSHIP NOT OWNED BY THIS ONE IF YOUR NOT SMART ENOUGH TO BUY FROM SOMEONE ELSE. read more

Don't often write reviews I understand that occasionally you can run into a person having a bad day here and there. But this plav e was just worth letting you know about. Very high pressure in thiersales practices and could care less about what I wanted. Usually like I said before you can always run into someone having a bad day. But this place is just a collection of them. Went down the street at a dealership at the corner of 17 and bought a car I originally was not looking for and very hsppy that I did read more

I had a bad experience there. Poor service and I left feeling ripped off. I had been a Toyota customer for many years and a loyal customer at the dealership. I will not be buying any more Toyotas or going back there for service. They added a bunch of extra fees and expenses to my bill that ended up being way over the estimated cost. I had an inspection and an oil change, which I believe was about $60 and they told me I needed to replace the battery cable because their was some corrosion. They told me $29 to fix the battery. I took it back for the battery repair and the rest of the green service a few days later. The remainder of the green service was $149 because I already had the oil change done the previous time. They said in their estimate they would include the battery fix with the $149 for the remaining green service. So they were basically doing another checkup, rotating the tires, tightening the parking break, removing the corrosion on the battery wires, a few other adjustments, and changing the air filters. When they came out an told me it would be an additional $89 for the battery fix on top of the $149, I said told them to just do the battery fix and forget about the rest of the green service. They came back and said they would do the battery fix for an additional $29 now, and would not include it in the $149 like they had originally said. That's a bait and switch. So I was thinking now $29 + $149= $178 plus tax. Okay. I was a little irritated by them going back on their word about the battery fix, but didn't complain. When it was $199 I thought there was a mistake. I also was supposed to get a discount from a coupon they sent me, which they had applied to bring the green service down to $144. When I got the bill I noticed that they had added $13 extra dollars I was not aware of in addition to the $10 tax. All of this was $50 over what they had told me before and I already felt like I was getting ripped off a little bit for what they were doing in the green service. I asked them to recalculate it because it did not add up to what they had told me to betweeen 180 and 190 like I expected, which would have been $30-$40 or so over their estimate. He said the $13 was the fee to dispose of the oil and there was $10 tax. Mind you this is the second time and I did not even get an oil change the second time. I said it must be a mistake because I didn't get an oil change this time. Then he changed it again and said that it was the fee to dispose of the old air filters. $13 to throw away the old air filters. He refused to correct it even though it was clear I was irritated by it. I guess that $13 is more important to them than the tens of thousands of dollars I was considering spending there on new cars in the future and any future car service. I guess it is more important to them than their business reputation too. I will tell everyone that I talk to about my experience with Toyota, and this is what I will tell them. Terrible service. Overpriced. Don't care about their customers. They nickle and dime. Customer service is important, especially when there are so many available alternatives. They should have seen that I was upset about it and taken it off. It doesn't really make sense to me: $13 to throw away used air filters. That cost them my future business. The total bill was about $260 for the oil change (the first time) and battery fix, air filters, check up, tire rotation (which I get free at Costco anyway), and a few other minor adjustments. There was also a new little dent in the hood that they didn't own up to. The cars are mostly the same as their competitors so the customer service is what is really what it comes down to. If they are willing to throw away their loyal customers over $13 they don't deserve to be in business. read more