I took my car in for the 20,000 mile service and it was performed appropriately. My car needed some touch up paint due to a minor tap that happened last year on my right rear bumper. I was referred to parts where I met Beatriz Campuzano who sold me the tube of paint. She then went out to my car in 95 degree heat and while on her knees, she carefully painted the touch up paint on the car with the first coat. She showed me how to properly put a 2nd coat on after the first coat dries. Beatriz was very helpful and went beyond the call of duty to help a customer. Thanks Beatriz and keep up the good work! read more

Don't take your vehicle here for service! I had a problem with my Tacoma with excessive vibration in the drive line. Toyota had a "Customer Support Program" to address the problem. I took my truck in to the service department and their diagnosis was the carrier bearing needed to be replaced and drive shaft balanced for about $1100. Told me program only covers replacement of u-joints but mine were "fine". I decided to go to an independent shop who immediately showed me that a couple of the u-joints had failed. So I went back to Camelback Toyota who begrudgingly agreed to replace the u-joints under the customer service program. But afterwards my truck still had odd vibration and different speeds. I went to a driveline specialty shop and they discovered that 2 out of the 3 u-joints were incorrectly installed by camelback Toyota. After getting 2 bad mechanics there I don't recommend taking your vehicle to them because they aren't competent despite charging an arm and a leg. read more

Women looking for a 4Runner. They had added 1100 + $47 worth of garbage to every car. So if you want to spend almost 1,200 extra dollars on any car this is the place for you. $500 worth of plastic door Edge guards 399 for window tinting and some other junk that I never heard over $599 their markup is unbelievably High steer clear of this place guys read more

I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors to perform work. Buyer beware- when the parts, which are not covered by Toyota warranty, fail the dealership does not warranty or perform the repair. You are then left dealing with the third-party vendor yourself. Kim McKay of customer service was confrontational, bullying and very unethical when I asked to have my issue addressed and the next level supervisor Ross Ehler will not accept my calls. I finally had to have my credit card company refund the purchase and I was advised by Toyota corporate, who alleges they have many complaints about Camelback Toyota, to have the repair performed by Right Toyota. read more

We had a wonderful experience buying my new Rav4 yesterday. All thanks to our salesperson, Roxanne May. I wanted to LOOK at the Rav4 when I went to the dealership. As soon as we pulled up and parked, Roxanne greeted us with a big friendly smile. Not a "salesperson" smile but a friendly "person" smile. She was extremely patience going back and forward for different keys so I could just look inside each car. Finally, I was impressed enough to test drive one. No pressure at all from Roxanne. She answered all of my questions and addressed all of my concerns in a very professional manner. She was there to the end when we drove off in my new vehicle. I truly recommend her if you are ever looking for a car! read more

Don't trust this place. You are supposed to get a $100 for a referral sale which I was called and told I would be getting. It's been 2 months now and still no check and when I call to ask about it no one wants to help me. Shame I really wanted to like this dealership it's so close to my house. read more

We were scheduled for 0900 and 1100 for vehicles for simple 5000 mile checks. Fist car took nearly 2 hours even without an oil change. They tried to up sell the oil change despite the fact that I did not need it. The second vehicle was 3 hours Ridiculous!!! read more

I had a great experience with Joe in the Fleet Dept, ton of knowledge, great personality and helpful.

great service from Trisha my serice advisor, but i wished i had asked how much before i agreed to let them change the wiper blades because that was a 100 dollar charge. toyota says it should only take an hour and 1/2 to replace the recall airbag however if they dont have the parts it can take a day or 2. i did like that you dont have to rent a car or sit there all day because they will call and pay for your LYFT transportation. read more

We are extremely disappointed and angry "almost" customers. After several e-mails with a salesman, we arrived for our 2:00PM appointment expecting to drive away in our new Toyota. After greeting us, the next thing from the salesman was "is you trade-in here and I can have someone look at it". Yet I clearly stated in my e-mail that we were not going to talk about our trade-in until the final number for the new Prius was agreed to. I then asked if the car was here to look at. "No" Alex replied. It is at another DEALER and we won't get it here until we agree to the sale. I did not realize that "satellite lot" was the term for another dealer (the term used in the original email "we have that vehicle..."). Okay, taking that in stride, we were directed to a cubicle and Alex went away. Presumably to get his manager. While waiting we realized that we were not going to get the car we wanted today and we were leery of a pending "bait and switch". After 10 minutes of waiting and no one returning or even checking on us, we stood and looked around and slowly walked to the door. Still nobody came after us or seemed concerned. I don't know if this is normal for your dealership but we will never be back! read more

I love the customer service at Toyota, Camelback. I usually deal with Mike or West, they always go the 'Extra Mile' for me and make it a pleasure to do business there! read more

We have been having the truck serviced for the past 3 years. We are very happy with the service Tony and his crew provides. They are always available and promptly call with any problems. Moreover, they are pleasant and do not try to sell me products and services I do not need which I appreciate. read more

II had my oil changed today in the quick lube at Camelback Toyota ---I work at this dealer. I got in to my car and found the check engine light on. 5 minutes later my car was smoking. Now I'm sitting in a parking lot waiting for a tow truck. I'm very disappointed and dissatisfied with the service I received at Camelback Toyota!!!! read more

Camelback Toyota (CBT) is one of the most friendly and welcoming service depts I've ever experienced. Everyone seems to be genuinely concerned yet aren't pushy. it seems natural for them to go above and beyond. In my opinion, a clear reflection of leadership and management. Keep in mind this service was a non necessary/ non essential, personally elected modification being done to the truck. A suspension lift. When I am having something performed on my vehicle, for proper peace of mind and safety, I must trust the people doing the job. The reason this vehicle went to CBT was b/c of the reputation of The Director of Service, Eric Murphy and his crew. He has immense respect in the Over-landing community. Over-landers and off highway vehicle users often have different, more unique vehicle needs, and Eric thoroughly understands this and makes a point to excel at performing specific services that may be desired. Tech Tom made his way out to meet up with Eric and myself, when i was picking up the vehicle. He laid out his honest and thoughtful opinion on how the job went and what to expect etc. His knowledge is apparent and his enthusiasm was refreshing. His courtesy and professionalism are what other dealers should dream about. He also offered a couple of tips and suggestions moving forward, which I'll be getting scheduled. In closing, the bottom line is trust, as i mentioned earlier, and i trust no one else with my vehicle but the Folks at CBT! read more

I have bought cars over the years I traded my 08 corvette in for a 08 Passat they have the best used car inventory. My salesman was Vince Kub he is the best ... next day a light went out and I needed a scratch fixed and windshield wiper blades they had no problem fixing these things for free!!! I will always recommend them all other places in Arizona don't even come close I am a car guy!!!!!!!!!!!!!!The manager is Jens Trull only deal with him! Sergio Vera is my service guy !!!! I can't explain how nice and professional they are and by the way 99% of the tundra is made in America ... so go Toyota for giving americans jobs ... I hate Gm and will only buy Ford ,Toy or anything German!!!! Great job guys in restoring my faith in Van Tyle dealerships!!!!!!!!!! peace out homies...your #1 referral source...Lee! read more

I come here just to get my oil changed. The waiting areas are nice and comfortable. I usually bring work to do while I wait. The service employees are mostly friendly...however in typical dealership fashion, they always come back with problems that need fixing. Sometimes they are honest with you about what really needs fixing, but most of the time they are not. I take my car to get work done elsewhere, but for oil changes, Camelback Toyota is a good place. read more

This has been an awesome experience purchasing a new car. I walked in and the sales man was really nice. I was surprised that he was not pushy or agresive to get a sale. The sales manager got me a really good deal with the Camry I wanted. I came in on Sunday and I drove off in it by Monday. The whole deal of the paperwork process was very easy and they did not waste my time. I definitely recommend you to see them for your next car purchase. read more

In the fall of last year my wife, visiting from Flagstaff, took her 05 prius in for a regular maintenence checkup. She was told that there was something drastic that needed repair to her car and it was expensive and it needed doing soon. She wisely declined the job. She returned to Flagstaff and took it immediately to the Toyota dealership in Flag and was told that there wasn't anything wrong with the car. Then last month, I took my 07 prius in for a tune up and was told that there was some 600.00 dollars worth of repair that needed doing. Mainly with oil systems. Having learned from my wife, I delcined the work and took it to Flagstaff and found that one of the jobs was not necessary and the other job should have been included with the tuneup that Camelback T was supposed to do. They charged over $200. for the simple tuneup and then didn't do all the work. When you look at the facility, you'll see it's modern and expensive looking. Perhaps from bilking unsuspecting customers with sleasy practices. Toyota on Camelback won't see me again. Won't see you again unless you can't learn from other peoples experiences. I don't know which dealership does fair and honest work but I intend to find out; Selling cars might be ok but repair is a gyp. read more

Pretty sad that I had the "stereotypical" car dealership experience here. The one that everyone warns you about. Went in on a Monday and test drove a car-was really into it-the salesman, Lon-was very nice, friendly, and helpful-the manager, I'm not sure what his name was, was pushy. We really were just looking at this point and he actually said "what can we do to get you in this car today?" Right...what he told me he was willing to do at that point was give it to me for less than sticker price and 1.9% financing. I wanted to do a little more research before committing, so I left. Went and checked out some cars at different places and ended up coming back to look at the same car the following Wednesday. Same salesman, same manager, only this time the manager tells me $5k more than he quoted before and 4.9% financing-when I seemed astonished by the finance rate he acted like I was crazy. Told me he could go to 3.9 but no lower----which was total BS. At this point I realized he had flat out lied to me-I wanted nothing to do with his business especially since I found the same car, same year, less bells and whistles, less mileage-less money at another dealership. It took FOREVER for him to accept my "No" but I finally got out of there and never looked back. He actually told me I "had to work with" him on the price...though I'm the one who has to be able to afford it. I went directly to the other dealership and bought my car and it was a fairly painless experience. On top of all this-for the following week, I had numerous other managers from Camelback calling me day and night, people I never even spoke to. I guess this way of doing business works for them, since they have people buying cars from them-but I just felt like the whole experience was sleazy. read more

On Thursday Dec 27. We had an appointment with Lauri V. @430pm. She was amazing the first time we met with her but this second time when we arrived we were told she was with another customer who basically took our appointment slot. Not sure why she allowed that when we were scheduled at that time. So she assigned us to a different person who's name is Ricardo. Ricardo was simply RUDE. Talking to him was just going back and forth because he knew I knew how deals work and didn't want to give in. While I was talking to him he cut me off and literally asked "who's paying? I should be talking to them" I'm like "they're paying but I'm here helping them because I have bought many cars in the past and know what's a good deal and what isn't" So he cut me off and tried to have my family sign a sheet without even looking at the car. That's a BIG NO. After that he left while we talked it over, we all agreed he was being super rude and was obviously out to make the most on the car when it wasn't even worth that much. So we walked out. Lauri can thank Ricardo for dropping the ball but ultimately, they both did. Definitely do not work with Ricardo at Camelback Toyota . Instead I'd recommend any other Toyota (besides Avondale too) or even Honda where we ended up buying a fully loaded suv WITH great customer service read more

Put new tires on my Prius in California right before my annual drive to Arizona for spring training. Unfortunately got a screw in one tire while I was in Phoenix which required a replacement. Fortunately, I had a two year road hazard warranty on the tires and was instructed to have the work done at a local Toyota dealership. The Yelp reviews for Camelback Toyota were good so I called the next morning for an appointment and talked to Cole Bauer, who confirmed that the required tire was in stock and that I could have the tire replaced at 4:30 that day and that I should ask for him when I arrived. Sounds great, right?!? But - when I arrived at 4:30, I was completely ignored by everyone there in the service bay. I stayed by my car for 15 minutes, then found Cole at his desk. He not only had no recollection of our conversation that morning and no record of my appointment but also stated that the tire I needed was not in stock. He called another dealer to see if they had it in stock and informed me that they did. I thought that he was going to have it transferred somehow, but then realized that he wanted me to leave and go to the other dealer, 25 miles away, at 5 PM on a weekday with a spare doughnut tire on my car. I was speechless and made sure to take his business card on the way out so I'd remember who was responsible for this fiasco.. On the way, I called the other dealership to confirm that they really did have the tire (Cole had NOT asked them to hold it for me) and that someone could do the switch only to learn that their mechanics are usually gone by 5 pm. See my review of the stellar service at Avondale Toyota if you want to know what happened next! read more

My son decided to buy his first car recently. He did a lot of research on cars and he had a few in mind to try out. He first went to Peoria Subaru and was treated as if he was a naive kid who didn't arm himself with information first (I came with him). We walked out of there after we deemed that they had no respect for us. Then, he and his dad went to a little podunk car lot and was basically treated like he was again, a kid who wasn't armed with information. He walked out of there as well and decided to give Camelback Toyota a try. He had seen a Corolla that was an older model and decided to go for it. From the moment he walked into the door, your saleswoman Jasmine treated him with respect. He told her his down payment amount and that he was firm on it. He has amazing credit but being a first time buyer, he wasn't getting what he wanted. Your saleswoman showed my son a lot of options in his range and after a few drives, he settled on a 2010 and was in the process of signing the paperwork when your finance manager, Mr. Jabor, came over and asked to speak to my son. Mr. Jabor told my son that although Toyotas are very long lasting, the one he was about to purchase had over 100,000 miles on it and it concerned him because my son is a college student and needs a reliable car. So, Mr. Jabor (I hope that is the correct spelling) went out of his way and got my son into a brand new, very very low mileage 2019 Corolla. He also got him a lesser monthly payment and a 7% APR. He was also invited back the next day for a deep car cleaning and bath plus a full tank of gas. All this after staying 2+ hours after closing, to make sure he was taken care of. As a parent, my kids are everything and how people treat them is important. The way he was treated by your company was truly wonderful and I will always be grateful that he was being cared for when I couldn't be there. Thank you so much read more

Poor Experience! Lots of loud music to distract you. A million different Managers[no knows what is going on]. After Three hours of trying to purchase a Prius, I gave up,and left. They originally said they had a 2010 Prius, They really didn't have any ! read more

Called in the service department to request a price quote for lowering springs installation on my prius. The person I talked to in the service department quoted me $750 just labor cost. Their own website lists the price for the part and installation at $432. Either the service staff has no clue what they're doing or it's just a robbery. read more

The sales person was professional and responsive. She spent a lot of time showing me vehicles. I would go back to this dealership the next time I am looking for a vehicle. read more

The worst dealership I've gone to do a oil change!!!! Mike Romero was my advisor and he was not welcoming had an attitude and was not customer service friendly! I will never go there again my experience was horrible! Then he said out the door I would be paying 55 when I told him I wanted to get the 39.95 special for oils change when he told me 55 I said to him I've been there before and paid 48 bucks can you please make sure I get that same quote I paid last time and his response was well the prices change never said hey I understand you came last time I appreciate you coming back let me see what I can do! It took me 40 min to get there I had to no choice to get it done so I was not happy I asked to talk to the service manager and mike saw I asked for him so to cover his butt he talked to Eric which is the service manager! Then I talked to Eric and I let him know I cannot wait 3 hours when I scheduled an appt I also asked not to get a wash when the car was done the washed my car and left it filthy dirty with water spots everywhere! When I got home I called the dealership to talk to Eric and he still hasn't called me back! I've never had an issue with Avondale location but location is by far the worst I recommend never going there the customer service is horrible and Eric the service manager never called me so that tells you everything UNPROFESSIONAL DEALERSHIP !!!!!!! They don't care whatsoever read more

I too am one of the many people that got duped by Toyota. The transmission on my 2001 Rav 4 started slipping due to a known issue (http://wheels.blogs.nytimes.com/2009/08/26/toyotas-reaction-to-transmission-woes-draws-customers-ire/) with the computer. When I took it in to the service department they lied and told me that my computer had nothing to do with it. They all received letters warning them about this issue and what to say, yet the owners were never notified. I am expected to pay over 4500 to replace the transmission and computer. Toyota keeps saying they wont cover it because it's past warranty, yet this is happening to almost everyone past warranty and it's not an avoidable issue. No matter how well you maintain your car, you will damage the transmission after a certain amount of time because the computer has a glitch in it. How is that even fair? read more

My Salesperson: Was just there today (10/8/17) - Feisal was great! - very patient, friendly, and low pressure! As soon as I decide which of the 3 cars (I Drove 3) to purchase I will be going back to Feisal!! The past 3 months I have done tons of research and test driving and hoped that once I drove those cars there would be a delineating factor making a purchase decision easy - it wasn't. All 3 vehicles were great - especially the Rav 4 and Highlander! I told Feisal I needed to weigh the pros/cons of each car before deciding, expecting a typical gnarly car salesman response, he said he understood and let me know he can be reached anytime by cell if I have any questions or to set up a time to come purchase the one I want. I appreciate that he did not try to manipulate me by creating the fear that my cars would not be there because so many other people want them, etc... THANKS SO MUCH! I'm sorry I couldn't make a decision so you could have commission on a sale today. :( The other 'Salespeople': What happened to happy, friendly, smiling atmospheres!? I was there about 2 hours, including the 3 test drives. The energy in this dealership is very very different than the energy in any other one I've been in, EVER. There was no happy, smiley, high energy atmosphere here. I was met with grimaces and scowls - actually everyone was. WHAT A TURN OFF! As I watched what was going on inside I noticed they were like that with everyone. Other dealerships have friendly people who smile and ask how you are even they are just passing by you while you wait for your salesperson to get a car. Not one person smiled or said hi, even when they passed directly by me and other customers. There was a guy, who I think may have been at the top of the ladder, he was in a blue dress shirt and slacks, he walked towards me to pass and do something, he didn't even crack a grin when I smiled and said hi to him. Shouldn't customers feel welcome and comfortable in an environment where they are going to spend a lot of money, which funds your checks? The young guys were more concerned about some game they were missing and having to work than providing friendly customer service (as a customer it makes me uncomfortable and lose interest in a business when I overhear employees whining). It just sets the energy up to be down and negative. Overall: 1. My salesperson, Feisal, was great and the only reason I will go back, because he was so patient and low pressure. I still feel badly that I couldn't decide on which car today. 2. The lot had a very small selection of new and used. If you need to have a lot of options to select from this location may not work - you'll end up dealer hopping to test drive various new/used models. It's 97% toyota products on the lot. 3.The energy from the staff, has room for much improvement! Try being a bit more friendly and welcoming to people who are investing their trust and hard earned money in your store. Especially management. Everything from the top trickles down. The energy/vibe upper levels project is what comes down to the lower level at the customer experience - the staff is a reflection of the operation and attitude of upper levels. read more

My friend and I both traded in vehicles and bought brand new Scion tC's from Camelback Toyota/Scion, and working with our salesman (who is no longer employed there) was an absolutely positive experience. However, once we settled on our deal, the finance manager was a total jerk, overly pushy with up-sells for extended warranties and other unnecessary crap. Despite that, I tried to remain loyal because of how helpful and friendly our salesman had been. When it came time for my first major service, I brought my car in and was upsold on over $500 of services that my personal mechanic later confirmed were 100% unnecessary, despite the pressure that the Camelback service writer had put on their "importance" to the proper upkeep of my vehicle. Even my salesman was disgusted with their behavior when I told him about it after the fact, which was one of the contributing factors for his decision to leave. I really hope that extra $500 you scammed me out of made it worthwhile to not only lose a good customer, but the several referrals I gave others to shop elsewhere. Stereotypical "stealership" b.s., and yet people in the automotive industry scratch their heads and wonder why they have such a piss poor reputation... read more

This was the best car buying experience I have ever had. I was able to trade in a car I've had major problems with and leave with a brand new Toyota Corolla. The entire team that helped me was so nice! Everything was explained as we went through the process. Some of the new features may take a while to get used to, but they made sure I knew what each feature does. I love the new car! read more

This makes the second new Tacoma I have bought from Camelback. Excellent experience this it e around. Sealed with Moose. We came up from Tucson and upon arrival Moose already had the truck parked in back ready for us to test drive. Finance manager wasn't pushy at all and didn't even try selling us many of e warranties and up sells most dealers do. read more

beware of this dealership and avoid them at any cost. I was ready to buy a new Camry and had a quote from another dealership and they told me they'll match the price if i go there. After driving long distance, we went there and told them at the beginning the quote i had for LE model and they said they'll match. fast forward 2-3 hours later after showing us several cars and many "manager"s came and talk to us. a very rude, unprofessional and aggressive person came introduced himself as Tim. The written quote I had was $1k below their price on KBB and we were fine for paying whatever they advertised on KBB since they had the exact color we wanted. but **TIM** was so rude and aggressive that we decided to leave. Other staffs were good specially the boy who showed us the cars, but one terrible person is enough to make the whole experience disaster. They wasted our afternoon, save yours! read more

Why can'y I give zero stars??? Please read my review and don't be foolish enough to ever use these jack holes Unfortunately my review was deleted before I could finish posting. this dealership has inspired me to set up a YELP account. I have had positive experiences with many places based on YELP...however...this place...Camelback Toyota is filled with thieves. I have had several if not many experiences here that left me wondering why I would ever go back...today was more of the same...oversold items on the phone only to be told "everything looks great" upon picking up a vehicle that apparently needs $3500.00 of work to be road worthy. Be especially weary of the young thieves in training, Chris and Carl...they are trained delinquent thieves with no knowledge of auto mechanics. Several times I've called out (in person)the Camelback thieves to point out where the coolant "was Pooling" only to find a dry space that remained so for more than a year. These guys should be put out of business!!! Bottom line...these guys are crooks!!! read more

Service representative Ed H is not a man of his word. He neglected to call when a part arrived for my car. When I called they had the part for days. He made an appointment for the work to be done and kept me waiting on the driveway for 25 minutes. So the first visit to confirm recall work was 4 hours now he tells me it will be 3 more hours. Location is close and the atmosphere delightful I may go miles out of my way for reliable service in the future. read more

We have things in writing, and so far they have failed to fulfill their contractual obligations. Typical shady car salesmen. We purchased a used Nissan Quest and went in because of the great price for the van at that mileage. The van had significant cosmetic issues with it (missing plastic cover for seat belts, rear air conditioning knob did not work, bend in the bumper and large paint chip, stains on the interior, ) and they broke our roof rack taking it through the wash after we had signed all paperwork. When we signed the purchase agreement, we had put in writing that they would fix the seat belt cover and AC knob. They "said" they called ABC Nissan and that they would be able to get the parts in, which is why we agreed to purchase the van. They told us to take the van home and then call back to the dealership on Wednesday to set up getting repairs. Called Wednesday and left a message. Received a call back on Friday from a rude women who basically said she didn't believe us and would need to pull up the paperwork herself. She called back and then said that I needed to send her pictures of what needs to be fixed (please note, they had originally said they had already ordered the parts when we signed paperwork). I sent her pictures and have yet to hear back. Oh, and the roof rack? They weren't even going to tell us it was broken. Luckily my husband is 6'7" and when he went to take the van, he asked where the rack went. The salesman then said, "Open the back, I'll put it in." My husband walks over and tried to attach the rack and realized it was broken. The car salesmen THEN explained that it had broke in the car wash. Finance was a hassle. Lots of eye rolling and rude inflections. Be ready to be there for a long time and know that they WILL try to sneak in lots of unnecessary fees. Oh, and their DOC FEE IS $429. Outrageous. There were a few nice people along the way, but their civility does not make up for the deception we have experienced thus far. Beware of these guys, seemingly nice, but yet to go through with their promises. I'll update with a new review when they actually provide us with the sale as agreed upon. read more

I took my 2007 Camry XLE for an oil change with inspection for $34 (coupon). I sat in the lobby for an hour or 2 and when the maintenance agent returned, I was presented with an estimate of about $2800 for an oil leak. When I asked to see the leak myself, I was told that my car was removed from the lift and that the leak could not be seen when the car was on the ground. A week later, I had my car inspected for the leak by PEP boys and NO LEAK WAS FOUND! I should add that I never spoke with the manager about this, which is something I should do. read more

Check Engine light on. Don't take it to Toyota repair service. $100 plus just to find out why THEIR vehicle is running at an under performance level. If they sold you a vehicle that breaks down every month they can make a bundle off some sap. read more

The service department is horrible. They quote one thing and comeback later with a higher quote- If you do not want to get ripped off - do not go here- not even for an oil change. I went in for a simple oil change and was quoted $40.00 (not including tax and all that other stuff)- the final bill was well over $100 and the customer service rep. was unable to explian why the price was so high for a simple oil change. As I sat in the waiting room (very nice waiting room) I seen the customer service employees come in and out delivering bad news to customers concerning their cars. One customer took her car in for simple oil change that ended up costing her over $300.00 because of other things they found wrong with her car. Meanwhile, I noticed a car that looked a lot like mine parked outside for a good hour. I finally got tired of waiting and sure enough it was my car that had been parked outside for over an hour while I waited for nothing. I walked over to the customer service rep and asked how long has my car been sitting out there. He said "oh we just finished it" - A TOTAL LIE. My cars has been serviced in several other Toyota locations throughout the west coast this Toyota service center is the worst I have ever had the unfortunate luck of coming accross- read more

I had to drop our Toyota Tacoma off one morning to have it re-aligned (ok I hit a curb) and since they open at 7am and I work a few blocks away at 7:15 this worked out perfectly. I was told they had a shuttle to take you within a 5 mile radius. Score! So, I dropped the truck off and I hadn't made an appointment but they got me on the schedule anyways. I confirmed they had a shuttle but he told me they don't start the shuttle until 7:30! I wish they would have told us when we called the previous day....ugh...I told the guy that's not good since I start work at 7:15, he asked where I worked and I said right down the street...he said not to worry we will get you there! He had a tech drive me in my truck to my office! PERFECT! They called mid-morning that the truck was done so at lunch I picked it up. The service was fantastic! The staff has made owning the truck the past year very easy to take it in for anything we needed and make it where I don't dread bringing it in. read more

I would not buy from this location. The salesman did not listen to me, tried to sell me a different car I did not want. Would not even run the numbers on a 60 month lease compared to a 36 month lease, said "Toyota doesn't like to do that." I guess "Toyota" doesn't want my business. Crap customer service. I have leased cars in the past and they were all 60 month leases. I had a relative recently lease a Toyota from a different location, they did a 72 month lease for him to make it work. This location cares more about their bottom line then about you. I would go somewhere else. read more