I am writing to formally express my deep dissatisfaction and frustration with my recent experience as a customer of Coleman Campers and Camping World of Las Vegas. In August of 2021, purchased $32,000 Coleman Lantern Camper RV from Camping World. In 2023, I began to notice large black bolts scattered on the floor of my RV. Initially, I was perplexed as to the source of these bolts. However, in August while in Colorado, the Thomas Payne collection lounge chairs, which were included with the RV camper, practically disintegrated when I sat in one of them. It was then that it became clear to me that the bolts I had been finding were from these very chairs. In pursuit of a resolution, I contacted CW. To my dismay, my initial interaction with their customer service left much to be desired. I was subjected to prolonged hold times while still in a remote camping location, which was undeniably frustrating. After navigating through several departments, I was informed that my warranty information was essential before any assistance could be provided. Upon finally obtaining this information, it was revealed that my warranty had conveniently expired a few months prior to my situation. In light of the fact that both chairs had unexpectedly come apart simultaneously, I asserted that, as a paying customer who had acquired a new camper, I should reasonably expect some form of resolution. After all, Camping World's website proudly proclaims that "if I am not happy, [they] are not going to be happy." Sadly, this slogan appears to be more of a marketing gimmick than a reflection of their commitment to customer satisfaction. Upon returning to Las Vegas, I made repeated attempts to contact Camping World, only to be met with silence from the local branch. It was only after reaching out to Camping World's corporate complaint email that I received a response from a representative. She was cordial and provided her email for further communication. I explained my predicament and emphasized that my request was simply for some form of credit or replacement for the chairs, as I firmly believed that they should not have fallen apart under normal usage conditions. Camping World's response was a denial of my request, along with an offer to submit a claim to Coleman for warranty repair. Regrettably, this claim was also denied. In the end, both companies rejected my claim for approximately $800 worth of chairs that had disintegrated after less than two seasons of use, totaling perhaps ten camping trips. Finally, its worth noting that within the details of my claim I made it perfectly clear, I did not want a total refund or even $800, I just wanted a repair or partial credit for replacement. I was willing to pay a difference or compromise. Neither company would entertain that notion. There was not a partial offer made to resolve the issue. I was left high and dry. They simply do not care. That is what you need to know about these two companies before you buy. I am sharing this account of my experience to achieve several objectives: 1. To caution fellow campers about the potential pitfalls of dealing with these companies. 2. To convey that, in my experience, Camping World's commitment to customer satisfaction appears to diminish significantly after the initial purchase. 3. To suggest to prospective customers that they insist on a written extended warranty for all furniture when making a purchase. A minimum of five years would be advisable. If the company refuses to provide this, it may be prudent to consider alternative providers. 4. Do not let them charge you for an extended warranty as these products should be of quality and five years is not that long for a chair after all. I possess records of all correspondence related to this matter. If anyone requires this information for reference or verification, please feel free to contact me at [lv sonic boom@ gmail.com] (no spaces) I am more than willing to provide assistance and share my documentation. One final note - in reviewing the other reviews it seems I am not alone in my frustration with the service and the service department. Camping World apparently has a problem. This certainly will be a huge factor in my next purchase decision. Go elsewhere. There are very good establishments in St. George Utah and other areas. When 1 Star Ratings are the majority on Yelp, that's called a clue. I wish I had checked this before I went there in 2021. Update - That is a nice reply, but its been elevated and corporate made their decision. I will send you their names and emails. If they did not want me to be left with broken chairs, they would have resolved it with me. read more

DON'T BUY FROM CAMPING WORLD Dear Mr. Marcus Lemonis, I am writing to let you know about the ongoing issues and unresolved matters we have been having concerning the purchase and subsequent service of our RV at Camping World Las Vegas. I sent an email on July 24th, 2023, detailing the numerous challenges and disappointments we encountered during the purchase process. Unfortunately, despite our efforts to communicate and seek resolutions, the situation has not improved, and we find ourselves compelled to escalate the matter further. It has been well over six months since our initial communication, and unfortunately, the RV is still not in our possession. The promised repairs remain unaddressed, and we are yet to receive the refund for the hotel stay and the expense incurred for fixing the generator pipe while on the road. Additionally, canceling our planned trips to the 2023 October Albuquerque International Balloon Fiesta and potential plans for the 2024 Solar Eclipse has caused significant distress. Our primary concern is not only the financial aspect but the apparent disregard for customer satisfaction and the lack of commitment to rectify the situation. The continued delays and lack of accountability suggest a fundamental breakdown in the principles of customer service and integrity. A disheartening incident occurred when we attempted to address minor issues during the service. The service manager, Tyler Roth, displayed a lack of integrity by pushing back on essential repairs, even rejecting requests for items like a broken mirror, a consequence of the faulty cabinet doors. We, as non-mechanics, may have overlooked some issues during our initial walkthrough, but the reluctance to rectify even minor problems speaks to a concerning lack of commitment to customer satisfaction. Furthermore, our experience with David Lanier, the Business Manager, has been equally disappointing. We were promised a refund eight months ago, and despite multiple assurances that it was in the mail, we are still waiting. This not only calls into question the ethics and honesty of the business but also leaves us frustrated and disheartened. We understand that issues may arise in any business, but the lack of transparency, integrity, and timely resolutions has left us with no choice but to express our deep dissatisfaction. We had hoped that a company of Camping World's size would prioritize its customers and uphold the values of ethics and honesty. At this point, our main objective is to ensure that our concerns are acknowledged and necessary actions are taken to rectify the situation. Additionally, we feel it is our duty to share our experience to prevent other families from going through a similar nightmare. We kindly request your urgent intervention in resolving these matters and restoring our faith in Camping World's commitment to customer satisfaction. Thank you for your attention, and we anticipate a swift and satisfactory resolution. read more

Been putting this off but was reminded today that I need to thank these guys. We bought a brand new Keystone Cougar Dec.29, 2019 with some apprehension because of what I'd read online about this dealership. First off Slade, our salesman was fantastic and a pleasure to work with. He talked me through all my questions and assured me that any problems we had would be taken care of. The day before we were to sign we went down to the dealer to do a walk through to make sure everything was good to go. We found a half dozen items that needed fixed. One of the big ones was that the door would not close properly, it would not latch. We were told it was because the trailer was on uneven ground. Next day we went down to pick it up and sign the paperwork, everything had been addressed and fixed, Oscar our tech that walked us through the camper was very helpful and knowledgeable. He told us he'd done an adjustment on the door and it worked the way it should, everything was good! After moving out of our old fifth wheel into the new one, I noticed the door was not latching tight, upon closer look the frame of the door was not true to the door itself. We pulled it back to the dealership and they examined it and said that the entire door should be replaced, it had been installed wrong from the factory. I was in agreement. We scheduled, they fought with the factory over warranty, and we got our door so that it is right! Now for today. Our fridge quit working while we were away, full of food, not good! Called Brad the service manager who has been taking care of us from the beginning to see if he could send out one of his service techs to see why it wouldn't run on electric. He told me they don't do service calls but he'd see what he could do. Joe showed up this morning, located the problem, fixed it and we're back up and running! These guys have bent over backward to make things right, Brad has been great at getting back to me when I've left messages on his voice mail, the techs have been great at identifying and fixing the problems overall I can say nothing but good about the service from this Camping World. The quality and craftsmanship of my Keystone Cougar not so much. read more

Review of Camping World consignment services My experience with Camping World consignment services was nothing short of disappointing and frustrating. I trusted them to sell my RV, hoping for a hassle-free process, but I encountered numerous issues throughout the entire transaction. First and foremost, Camping World failed to meet their initial promises. They assured me that pictures of my RV would be posted online within a week, but it took over a month before I saw any online presence. When they finally posted the listing, the asking price was ridiculously inflated, far above the market value, making it practically unattractive to potential buyers. They also had a misleading "unlock special pricing" link, which I tested with a fake name and email, only to discover that the discount was a mere $100 off the listed price. What further aggravated the situation was their suspicious email tactics. After engaging with the fake inquiry, I received an email from Camping World suggesting that I look for a different RV, implying that my own RV wasn't worth considering. It was clear that they were not interested in selling my RV. Communication with Camping World was awful. I had to constantly reach out to them for updates since they hardly ever contacted me with progress reports or inquiries from potential buyers. They assured me that my RV would be detailed inside and out before the sale, but when I picked it up, it was in the same condition I left it, without any sign of cleaning or maintenance. To top it all off, they managed to lose my second set of keys, and I haven't heard a word from them regarding whether they've found them or not. My experience with Camping World consignment services was ruined by false promises, misleading pricing tactics, poor communication, and a complete lack of effort in selling my RV. I would strongly advise anyone considering their services to think twice and explore other options. I'm left feeling like they stole $500 from me in an effort to trick me into selling directly to them for pennies. read more

If You are looking and are in the market for an RV, Camping world is the place to go! (Located near the M Resort & Casino) We were greeted with a smile by Fran at the front desk! She didn't miss a beat, located our sales representative Jay Simon immediately (that's a huge brownie point in our book)...Jay was absolutely awesone! He was super friendly, enthusiastic and showed us what we thought we wanted but didn't know there were 2 other models to choose from(after listening to what we wanted in a camper)! His knowledge of Coleman campers was impressive and he negotiated the best deal for our budget! Dave was also a great sales manager that handled the transaction with expertise and at one point we were laughing, sharing stories which made the experience that much more enjoyable! When it came time to hook up and leave with our 2026 Keystone Coleman RV Camper, which we love love love, Oscar gave a thorough walk thru...and once again Jay was right there to go thru our camping package(hoses, adapters, wheel chocks etc), vehicle registration & temp tag. We were confident in knowing we had made a very wise choice. And, Jay was genuinely excited for us! We left knowing if there were any questions we hadn't asked, Jay was as close as a phone call or text--Now that's great customer service! Can't wait to get on the road! George & Margie Vera Las Vegas NV read more

We have had our RV since March. It has been in the shop at Camping World Las Vegas or Camping World Bakersfield all but 2 days since we bought it from Las Vegas Camping world. We have made several payment on our $80,000 RV Gen manager Jesse Jensen and Service Manager Mike told us to come back to Las Vegas when it was finally fixed and the would have a settlement that would make us happy if we did not take them to court. We got to Las Vegas. The basically laughed at us. We are not offering you anything. Admitted they lied to us to get us there to take it home. When we said we were not taking it under those conditions. It was a piece of Junk. Jesse Jensen told us they would dump it out side the gate in the gravel. Jesse is LDS and knew we were He used that he was a return missionary his wife was YW pres to give the impression he was an honest person. When I said today I should call your bishop. He actually laughed at me and told me go ahead he was in the bishopric and would haha tell him all about it in his meeting. I was so discussed with him and his integrity. Don't go to camping world Liars We will be taking the to court read more

We recently purchased our travel trailer from Camping World and had such a wonderful experience from start to finish. Brandon made the buying process easy, exciting, and stress-free, and Dave in finance was absolutely on his game while providing excellent customer service every step of the way. Oscar and Gabriel in Service were incredibly helpful, patient, and knowledgeable. They took the time to explain everything in detail and made sure we felt comfortable and confident before leaving with our trailer. They went above and beyond! We truly appreciated how kind, professional, and supportive the entire team was throughout the process. We highly recommend this location to anyone looking for a positive and welcoming RV-buying experience! read more

this place has been very difficult to work with, first edrs was late never given to us till we started calling. 2nd walk through wasn't done at all on a brand new trailer like they said they do, so everything is broken and falling apart, before the 90 days and only 2 trips. they said they would come get it and fix everything, mean while appointment was to be at 1:30 never showed had to call over and over to find out where drive was, then got told he was going to be late over an hour they left me sitting at the storage where the trailer is with no communication. so displease with this whole experience!! also no one ever answers their phones or voice mails. worst experience!! read more

I can't say enough great things about Oscar! From the moment we got our new RV, he has been incredibly patient and helpful in teaching me how everything works. He took the time to walk me through every detail, making sure we felt confident and comfortable. Even after the initial walkthrough, Oscar has been more than willing to answer any questions we had and has gone out of his way multiple times to assist us when we needed extra guidance. His dedication and customer service are truly top-notch. If you're looking for someone knowledgeable, reliable, and genuinely helpful, Oscar is the person to go to! Highly recommend! read more

I walked in and was greeted immediately and every single thing that transpired after that, while I was at Camping World of Las Vegas, was absolutely one of the best experiences purchasing anything, I've ever had... Angelo Reyes, the salesperson that wound up closing my deal on a Class A coach was like hanging out with my best buddy...he was straight up with information and as transparent as I've experienced...Joe Barbot in finance made signing on the dotted line, feel right, and I'm truly enjoying my new RV and completely appreciate the folks at Camping World Las Vegas... Bret G. read more

This review is for Mike Hulsey in maintenance. We purchased an RV a year ago from Camping World, and have encountered a few issues. Mike has always gone above and beyond to answer our questions, make sure we were taken care of and he's friendly too!! So much knowledge and experience that we are grateful for. We met some of his crew, Oscar, Denny, and I think a Bryan? They were all so helpful and my wife and I can't thank them enough. Here's to ya Mike! *cheers* read more

I wouldn't even give them 1 star. Be aware of the sales people double Dutch,. There is one person, Garry, who has an extremely bad attitude and a girl named Becky (failed real estate agent) . The two of them double Dutch and will tell you lies and if you call them out they will get really annoyed and very unprofessional . So buyer beware, check out their Internet side and compare what ever you decide to buy or do before you sign anything. read more

Thanks for all the reviews. My intention were to drop by in our search for a motorhome, and buy from a respectful dealer with a reputation of integrity. Again thanks for the reviews. We didn't waste our time. THIS IS DEFINITELY NOT A PLACE WITH A REPUTATION WORTHY OF OUR BUSINESS. YUCK! What a horrible way to do business. WORD OF MOUTH is always the best representative of a business -- AND THIS TIME IT HAS WORKED TO PERFECTION. read more

I want to let you know ,Camping World of Las Vegas goes way and above to make your RV buying experience the best it can be. Sten Hansen was our salesmen who worked very hard to find the 5th wheel we really wanted. Jesse Jensen, the GM was a big part of why I want to write a review. He made things happen to make us feel special and make our camping dreams come true. Come here if you want the best experience possible. -Dean read more

I am the other half of Ford's comment. We are making payments on unit we cannot use. They say come & get then bring it back to get the work finished. Really. Really camping world is this the kind of service you would want for yourself or your family. Get your shit together and get my RV done. I will gladly hire a lawyer to resolve this because I am very tired of listening to the BS from your service people. read more

The RV sales department was great. Far better than any other place in town. I'm on my 3rd RV now and the staff at Camping World was very nice and professional. I shopped the other dealerships in town but this was the first place where the sales manager, Steve actually came out from his office to make sure this trailer was the right choice for my needs. I won't ever need to go anywhere else in the future. read more

In the market for a new camper and looking not only for product but for service and long term support. after reading all these reviews i had to put this out there so that hopefully they see a review alone is bad without resolution to any of thier customers vs just well i im sorry. ill keep looking for another place but this review alone is based on reviews for many that dont seem to have any resolutions. read more

I had a wonderful experience at Camping World today. Excellent service, awesome people and a huge inventory. I stopped in without an appointment and a very kind man ( didn't get his name) helped me immediately with a hitch issue and sent me on my way with smile. I'll be back for sure! read more

We had a great experience with our Class A Motorhome purchase through Robert Duston at this location. Robert went above and beyond to make the 1700 mile trip worth it. The entire team from Robert in Sales, to Paul in Finance, to Oscar in Service was top notch. read more