I can't even express how grateful I am to this family and this wonderful establishment. After getting a flat and purchasing a new tire at Walmart, I was told that they would not be able to put the new tire on my vehicle for me due to Covid-19. I called Capital City and they offered to put my tire on for free and won't even accept a tip from me! They are doing this out of the kindness of their hearts. I will definitely recommend this place to friends and come back when I need additional services. If you want to be treated like a person, come here for your service needs. read more

I have an accident and this is my first time that need to repair my car. Capital City Collision offer me great service! read more

Capital City Collision - Body Shops Near Me - Austin, Texas

See all

I had a great experience at Capital City Collision. They we're fast getting me an estimate, and the price was reasonable and what I was expecting it would be. While my car was getting repaired, they texted me regular updates, and let me know as soon as it was ready for pick up. They did a perfect job, my car looks great, and they even buffed out a separate dent I had from a separate incident for free. I will definitely recommend them to anyone, and am going to continue using them for all of my car repairs. **UPDATE: I took my car in again last week for another repair. They were excellent again!! Seriously they go above and beyond. They did additional work on my car for free to make sure it looked great. I received text updates the entire time, too, and the car was clean and detailed when I picked it up. I cannot say enough good things about capital city collision! read more

I went in for a check engine light - my AC had stopped working in this August heat and I really wanted to get it fixed quickly. AutoZone had told me I needed a small part - a fan relay something or other - that they could order, but I would need someone to install it. I didn't order it right then. I figured I would check with CCC to see if they could do the work, then buy it. I was greeted at CCC, asked to fill out a form, and told to hang out while they checked a few things. About 20 minutes later, they told me that they had installed the part AutoZone had recommended (they had one laying around), just to see if it was, indeed, the problem. They discovered that it wasn't. Even with the part, they said, my fan still wasn't working. It wasn't the relay thing. It was the fan. The problem was, they didn't have the equipment to fix my RAM Promaster City. I probably would have to go to the dealership. Cost for the 30 minute analysis? Nothing. Zero. And this was in the August 100+ heat. I checked with the dealership and, guess what? There's a recall on that fan and they said they could probably replace it for free. Moral of the story? CCC coulda totally taken me for a ride on the part, the installation, the labor - all of it. They didn't. As they said before I drove away, "That's not how we roll." read more

Such a good experience here. Estimate was easy to schedule, and appointment was quick. Communication via email was fast and consistent. And work was done quickly and for a fair price. And everyone was wearing masks, and had hand sanitizer and signs in the office area encouraging safe behavior. read more

Total lack of communication from this place. I sent them an email asking for a quote on a clear scope of work that was provided by another shop. They asked for a VIN number so they could provide the estimate. I followed up 3 times over the course of 12 days only for them to tell me that they don't provide quotes from pictures. I never sent them pictures. I literally sent them a line item scope of work for them to copy and paste. Ridiculous. read more

My vehicle had been hit from behind. I was hoping that there wasn't too much damage but this wasn't the case. Everyone was so terrific here, starting with Valerie. She was very informative about insurance. Matt was great, too. He looked at the vehicle and whipped up a quote to give to the other party's insurance. Well, the insurance company claimed it as a "total loss." When I went to grab my things, Javier helped me gather everything. Another gentleman even offered me some pie. Ha. So, even in such a stressful situation, Capital City Collision made my experience a smooth one. Thanks so much, guys! read more

After taking my car to get an estimate, we settled on how long it would take the parts to come in and accordingly, when I should drop it off. On drop off day, they quoted me 17 days time in the shop, which would mean not getting my car until after the New Year since they close a week+ over the holidays. We also left some wipers we had bought and they agreed to install them for us, which was nice. They called us at 4 pm on a Friday to tell us our car was ready, much sooner than expected. After some back and forth making sure our insurer had sent the check, we arrived before closing to pick up our car with a fresh new wax and wash. The damage they repaired was well done; several of my family members who are mechanics attested to this. However, the reason they don't get 5 stars: 1) They took the liberty of putting touch-up paint on some prior scratches and dings that they were aware were not from the incident the car was in the shop for. It looked like when you touch your nail polish when it's still wet and it wrinkles. So, these dings now look WORSE than they did before. 2) When I drove off, I realized my seat belts weren't recoiling properly into the panel. I had to drive back and they spent 30 minutes trying to fix their mistakes. In the process, one of the interior panels of my car was scratched because they had to remove it. They say they don't know how this happened, but my seat belts worked just fine before we dropped it off. Now, they improved the issue, but they still don't retract perfectly smoothly. 3) The parking lot here is a mess. It's hard to get in and out of, they've got tons of old cars just sitting around taking up spots. 4) We waited at least 20 minutes each time we went in, and it wasn't always clear why we were waiting when we were the only ones there or one of the mechanics would wander off and we weren't sure what the purpose of the wait was. The inside where we had to wait was filthy. They serve canned drinks for 50 cents you drop in a jar, and the thing was molding, rusted, etc. Would I go back here? Yes. But I would make sure they don't use touch-up paint anywhere, and I would be prepared to wait. read more

The staff was amazing here! Super nice and professional, they got my oil changed fast and didn't try to hassle me on anything. Definitely recommend and will be coming back here for future auto fixes! read more

I found Capital City Collision through Yelp's reviews and now I have to add my own. I'm from out of town, was driving my son's car and drove over a curb and the front bumper went out of alignment. I felt horrible damaging my son's car. I told him I would get it fixed. His mechanic told him the front of the car (not the bumper) was out of alignment and therefore a major fix! I looked on Yelp for body shops. I took it to CCC and the man who helped me was so kind. He said I think it needs some adjusting and can we take it to the back. I agreed and about 20 minutes later the team had the bumper back on perfectly. My son was so surprised. If you want to be treated with respect, have people that go above and beyond on your behalf and treat you more than fairly all while doing great work - go to Capital City Collision. read more

Happily writing a 5-star review for Joe and the gang! If you're a very picky car owner, like me, any kind of body work can be stressful. Joe's guys helped me out in a pinch. When we ran into a small hiccup with part of the job, Joe did not hesitate to do everything he could to make it right. They not only made it right, but they squeezed me in on short notice on a Friday in order to not interfere with the sale of the vehicle the following day. Thank you! read more

I recently took my car in to have some minor body work done at Capital City Collison. The total cost was $305. When it came time to pick up my car, Val, at the front desk, ran my credit card then proceeded to tell me that my charge wasn't authorized. She swiped the same card two more times (for a total of three times). We then went to Plan B which was to put the charge on another card. She swiped that card a second time after the first time the charge wasn't authorized. I knew there were ample funds on both cards to pay for the cost of the repairs. Val wouldn't budge to check to see if there was a problem with their system. All she would say is "You need to go to your bank and get it worked out." Long story short, I had to go to the bank. Three of the swipes were reflected on the two credit cards. The UFCU customer rep even called Val to tell her that the charges were authorized. Again, Val wouldn't budge just saying that on her system they didn't "capture". The customer rep at the bank and the woman she spoke to on the phone to get the credit card charges reversed both recommended that I get in writing from Val that they wouldn't run my cards after I paid in cash. (Apparently, there is a 6-week window that they can re-enter your card for payment.) I had the bank cancel all of the authorized transactions and pulled the $305 in cash from my account. I then went back to Capital Collision and paid cash for the repairs. When I asked Val for confirmation in writing that they would not rerun the charges she refused. Well, guess what? The $305 AGAIN was authorized by my credit card not once but TWICE after I paid cash for the cost of my repairs. That means that ultimately Capital Collision ran $915 in charges for a $305 invoice. Fortunately, UFCU reversed all of the charges. Val needs to work on her customer service skills. As well, they need to get a better grip on their billing/account system. Never again. That was it for me and no referrals. (No complaints about the quality of the body work. However, whatever good came from that was superseded by all of the payment/accounting monkey business and lack of concern from Val on the front desk.) read more

Very nice people. Very helpful. My left mirror was damaged and the car was rented from Turo. Turo is known to have a horrible claims department. The guys at capital city collusion provided very reasonable estimates and ensured that I faced little to no hassle. read more

Don't go to Capital City Collision. Find someplace else. Let me tell you why. I took a $3000 repair here (insurance) and they were friendly, nice, helpful ect like all the reviews say. I went ahead and did that because while I know cars pretty well, I'm a busy career computer programmer and built the backend of the CMS system that many of the top 100 law firm's websites in the world use. You may need to contact one of those if you choose Capital City Collision. A little more background on myself. I'm 31, I know my way around cars, I grew up in a mechanic shop that was also a tool and die shop. I've worked in an auto body shop myself, done metal fabrication, and rebuilt a small block Chevy with my father that went into a '93 Firebird Formula. It was a slick ride when we finished it up. Keith Black Forged Pistons (KB700), hardened rodbolts, Competition Cams Pro Magnum 1.6 roller rockers, Champ 2800rpm stall converter, Moroso (KN) CAI, ported heads, and left the stock 3.23 gears and stock cam. Built more than well enough for a light (75) shot from a wet kit I never bothered with. I know what I'm looking at and talking about with cars in general. And I know how these body shops rake in the dough hacking this stuff together. I worked in one. Anyway, after my $3000 repair, the car in question got hit again. I took it to CCC to be fixed. But the car was totaled. So I decided to buy the car back from insurance and fix it (mostly) myself with the ~0 tools that I have, all in storage out of state. I'm a damned Yankee. I told the boys at this shop what I was going to do to fix this. They were real supportive. So I get the parts I need from a local salvage yard to finish the job, and buy back the car. Just need someone to pull the frame out a little bit so everything fits. That's all I wanted done. Guess what? Happy smiling faces are pretty much gone at Capital City Collision when I showed back up. I'm not a big kill anymore handing over piles of insurance money. Got a $800 estimate for something the owner said was a $350 job before that included a bunch of work I don't need or want done. Expect your estimate to be the same by the way. Even the $350 is a bit high. If you don't live in an apartment, you can do light pulls on frames out with a cable come-along and a tree. May have to hook the front of the car to something or another vehicle or tires will slide. Drill some holes for hooks & steel plate inside to pull on. Put a good part on on & pull till it fits ok. Anyone with a garage could do it, don't really even need a frame machine (while that is ghetto, my point is that THIS STUFF IS NOT rocket science, don't let anyone convince you there's any magic in autobody repair). Unless you're dealing with Mexicans, it's just egregiously overpriced considering what is really going on with fixing your car. But fair enough though, right? It's just an estimate, just a piece of paper. So I call them back. Looking for just the work to be done that I actually needed. But didn't call me back when I called to ask for an estimate JUST for what I needed. --- the most telling part. No response to my email either. Make no mistake- this wasn't a mistake. That would be a lie. I never had a problem getting a call back before, when running big bill insurance claims through! Received plenty of calls when doing $3,000 in work: insurance updates, repair updates, and when it was finished. Also, note I said I called and emailed AND stopped by before that. So if you're dumping thousands of dollars of insurance money off- they'll smile while they take it all. If you need a little bit of work done, not even a favor(!), you're paying them full retail for their time/labor- don't expect them to give a damn. Summary: - No loyalty to past customers - Extremely high prices and pumped up estimates to the max (this does not equate to higher quality work by the way. You can take it to some Mexicans and get the same thing. I've worked with some in town that do it at the same quality- do not believe the hype just because it's expensive. You're literally paying for a smile.) - Will rub off a scratch in your door for free if it takes 5 minutes - Plenty of other places to take your insurance fix, that do great work - But does the big profit jobs only, not the labor-only jobs. Not enough ways to squeeze in markup there on labor only! - They won't be there for you when you need them unless you're holding big $$$$ (other shops WILL be there for you) I'm pretty pissed off, I've tried to take all my insurance claims here and get the cold shoulder when I need a $300 cash deal done. And I will definitely find some place to help me out (if paying someone for work is 'helping me out'). Ridiculous pain in the ass dealing with Capital City Collision when you need them for a cash deal- WITHOUT a fat insurance payout to be milked. That's all they want. Do not trust a place like this. read more

Decent service and they knocked off $250 from the estimate for my wreck from the insurance so that helped a bit with paying my deductible. I did run into an issue that they forgot to repair my rocker panel (outer body part under the doors) when I picked it up. I didn't completely look over the car besides the front were most of the damage was and just headed to work so It was partly my fault I didn't see it till the next day. When I called them about it they were very sincere about overlooking it and asked to bring it back in right away. They went the extra mile and paid for a rental for me while they got it fixed and painted in 24 hrs. I would have been completely happy from that point but after I picked up my car and got home I was about to load things into my trunk and discovered that they made a mess of my trunk's storage bin and cover and didn't bother to put anything back properly. They also broke off 2 hinges of the cover that's over the battery. They took it all apart to access the battery terminals to disconnect the battery (which is in the rear of my car) so I had to put everything back together myself. Then just the other day I was changing the oil myself and discovered that they didn't even bother to replace all the clips that fasten the engine cover to my bumper so they were just basically hanging there. I'm not bothering taking it back and will order the parts to replace myself. I'm not sure what other shortcuts they took to save time and money. I doubt they replaced my radiator fan motor because it now has a high pitch whine when it runs but it works so I guess that's why they didn't bother replacing it. I'm not bringing my car back here because for what I paid, I should expect quality service but I feel like I was ripped off and It's difficult to tell what they actually repaired because they didn't give me their own repair list. Just checked off a few things from the other shop's estimate. So what parts they actually ordered to replace and which they simply repaired is difficult to know for sure. read more

After a little indecent with my neighbor's truck (Oh, hello giant Toyota Tundra bumper, so nice of you to move in next to my parking spot which I've been used to making tight turns into before your presence) my rear door and fender were looking kind of bad. Dents, ripples, bleh. After driving around to a few PDR places to get an estimate and see how little I could get this done for to keep it off the insurance - as with my luck the day I dropped $1000 on repairs I'd get t-boned in that same door - I stopped at Capital City. I said "i just want to get the major dents out so its not as noticeable for now." "Oh, I could probably get those out no problem. You have a few minutes?" "Wait, you're going to do it now?" "Yeah, I can try" "Wait. Seriously?" "Yeah!" "Ok, but how much?" He shrugs his shoulders. "A 12-pack of diet Pepsi" "Wait what? Seriously?" He nods "SERIOUSLY?!" Again. Thanking him, I run off like a bat out of hell in search of the most precious 12-pack of aspartame-injected soda that has ever been produced by mankind. I also grab him a cold soda out of the fridge in case he was craving it that very moment (why else would somebody make such a request in exchange for labor?) 20 minutes later - my car looks much better, though not perfect - just like I asked. And it only cost me like $5. I've heard several other occasions of people going here and having similar over-the-top customer service and price fairness. When it comes time to actually fix my car the way it should be, these guys will be first on my list. read more

I Love this place. Frankly I am not a very good driver cold sober. Over the years this body shop is always my go to. For my many dents and scratches, they have always been extremely competent in repairing my cars Also they have gone out of their way to accommodate me. The parts that are needed they seem to have some magic where they can usually get them quickly. They are friendly, have great customer service and prices that can't be beat. I wouldn't take my car anywhere else. I would recommend that if you are shopping around, get a bid from them. You won't regret it read more

So, I recently yanked the front bumper off of my car in one of those low bumper meets high curb incidents (oops), resulting in a pretty serious amount of damage to the front bumper, headlights, etc on the front end of the car. I took it to Capital City Collision after seeing their other great reviews on Yelp, and I have to agree with all of the other five-stars on here. Monica was extremely nice. She could obviously tell that I was stressed out about the situation and helped to calmly explain my options for payment and advised me to check with my insurance provider first because the damage was going to be pretty expensive. I did end up going through my insurance because I have a pretty low deductible, and it saved me over $1500. Capital City didn't even charge me for the deductible. Normally they split the deductible in those situations, but since mine was low they said not to even bother with it. My car was there for about a week while they dealt with the insurance adjuster and waited for parts, but Monica was good about giving me updates, and when my car was ready it looked as good as new. I hope that I won't have any need for their services again, but if I do, I will definitely be going back! read more

I really don't have enough time to express just how wonderful a local business Capital City Collision truly is. They drove me to pick up a rental car after I dropped off my own, and then they picked me up once the repairs were complete. The car itself was in excellent condition, and they had taken the time to clean the interior and exterior quite thoroughly. When I noticed the alignment was still off, the owner offered to take me out for a taco while I waited for it to be fixed (a repair for which I'm pretty sure he ate the cost). The staff is wonderful, and the car looks great. In Ebay parlance: A++++ VERY PLEASED, EXCELLENT SERVICE, WOULD DO BUSINESS AGAIN read more

So the Chevy truck was deformed and hideous. Lousy crepe myrtle. But afterward, the truck looked like it came off the showroom floor. So we had our other vehicle repaired. There's just something sad about a dented Mercedes. It too looked brand new when done. Add to that: help with our deductible, a 2 car discount, fast turnaround and a cleaning. Wow. Just wow. read more

I can not stress this enough -- Capital City Collision is the absolute best there is. Everyone who works there couldn't have been more pleasant, informative and genuinely very nice. From the moment I walked in, it was a very easy conversation, especially after having had two estimates already done elsewhere. They thoroughly went through the entire estimate of my back bumper with me and I was quoted more than a thousand dollars less than two other auto body shops in Austin. The turnaround time was barely 3 days, the work and paint was perfect and when it came time to pay my bill (all of which was out of pocket), they informed me I saved nearly an additional $200 because they didn't need a certain pet they had ordered. Complete and total honesty!!! I never write Yelp reviews, but this place and these people are the best of the best. Thanks y'all!!! read more

I have only lived in Austin for a few months, and right as I was leaving work for the weekend I absentmindedly and stupidly hit a pole with my car in a parking garage. Talk about a bad way to start the weekend. Those steel poles can do some real damage to a vehicle! I was pretty nervous to get out of the car and check the damage, and as I feared, it did not look good. The bumper was kind of hanging off and the fender was dented in and totally wiped off the paint. My insurance company confirmed that I had a $500 deductible and suggested I go to their recommended body shop... 45 minutes from my home. No thanks! Immediately when I went home I consulted Yelp and only looked for body shops in my area with the highest ratings. There I immediately found Capital City Collisions and was impressed with their reviews, and the fact that they are open on Saturdays. I went to their location on the following Saturday, super convenient spot, and immediately knew I was going to be taken care of. Monica was immediately available and came out to inspect my car. After assuring me that she had seen worse damage, her husband also came out to check it out. Then they ran me a quote and told me that they could lower my deductible even further, to $250!! I was immediately sold on their great family-oriented customer service. Less than a week later I dropped my car off, and they even arranged for a loaner car for me so I wouldn't have to rent one. Literally they only had my car for 2 days before they called me back in to come get it. Not only did they fix my car so it looks like new, not only did they detail it for me, THEY ONLY CHARGED ME $200 OFF MY $500 DEDUCTIBLE! Seriously, they have created a customer for life. Although I hope to not need their services too soon... Oh ya, and as I was leaving they offered to buff out my old headlight to match the new one if I had time to stop in on Saturday. No cost. No big deal. If you are looking for a trustworthy, friendly, and fair auto body shop, you can do no better than Capital City Collision. read more

If I could give Capital City Collision five plus stars I would! Matthew was my point of contact there and he did an awesome job keeping me up to date on what was going on and putting up with any nitpicking I had! I was in a car accident where the other person took full responsibility so their insurance was paying for it. All was going smooth in the insurance process until I put the top down on my car for the first time since the accident and CRUNCH.. yep, my window crunched into pieces. Matthew was patient with me while I went back and forth between the other insurance and my insurance. He was patient when speaking with both insurance companies multiple times and me, numerous times. The outsourced the window repair, and in the end it all was fixed and I ended up not paying a dime (CCC included my deductible into the insurance quote). I also asked CCC for a quote on a couple of things that were damaged prior to the accident (like a side view mirror I had held on with duct tape, very discreetly held on, but duct tape nonetheless) it was a little more than I wanted to pay at this time so I decided against it. But what put the whip cream on this already delicious and fulfilling shake, they went ahead and replaced the side mirror at no cost, no charge for parts or labor (non-OEM). And to put a cherry on top of that; when I wasn't satisfied with the mirror (it wouldn't turn in enough to make me comfortable) they replaced it with another part. And when I had the same issue with that part, they ordered me one from the dealer (this time OEM). No cost to me. I would, and have, recommended CCC to anyone that needs it. I felt well taken care of and not taken advantage of. They also put updates of the repair (with pictures) online so you can track the progression of the repair. read more

WOW!! Great customer service, Great communication, Great on your wallet and fast! Therese guys are second to none. I am usually pretty tough on the service industry. I believe that if its your job to provide a service, then good service should be the norm not the exemption. These guys far exceeded my expectations! I will send everyone I know to these guys. A good business deserves word of mouth support from the masses :-) read more

This is hands down the best car service I have ever received. Not only did they beat everyone in the neighborhood's price, but the service was outstanding. Cool feature- they send you a text message with a link to picture updates of exactly what is going on with your car. This way, you can keep track of the work being done. Go in and talk to Matthew. read more

On his way to get some potato chips, a friend backed out of his driveway and into my parked pick-up truck. He must have been high-tailing it for those Lays, because it did a lot of damage. $1700 was the insurance quote. I dreaded the whole process, because I've never been in an accident. I read the Yelp reviews and decided to take it to Capital City Collision on Saturday for an estimate. Monica looked at it, and had another guy look at it. They both said the same thing as the insurance guy. They would have to replace the whole bed side panel and do some work on the cab. Monica arranged for someone to come in early Monday so I could drop off the truck before work, and have enough time for Enterprise to come pick me up in a rental. Everything went smoothly Monday, and I really liked the rental. It actually worked out really well, because it was the week of Thanksgiving, so we had a nice rental car to drive out of town to my sister's house, instead of adding wear and tear to my older truck. The shop called us the following Friday (almost two weeks later, but they had been closed a couple days for the holiday) so my husband went to pick it up on Saturday. They were really nice to him as well. He looked at the truck and noticed one left-over scratch on the bottom of the cab (easy to miss) and the guy touched it up right there. My truck looks better than it did before it got hit, and the whole experience was so much easier than I thought it would be. They worked with the insurance company so that we didn't have to, and we even got a little money back to us at the end. I think I'll buy my friend those potato chips. read more

A couple of weeks ago an uninsured driver crashed into me which left me in a sea of worry. Thankfully, the damage was less than I expected and I ended up paying out of pocket. Prior to going to CCC, I brought my truck to other places to get estimates and then brought it to CCC. They beat the other shops estimates by $500-$700 and explained to me exactly which parts were needed. I was greeted by Malanie at the counter, she was very nice and professional. I had a good estimate within ten minutes and she went over the parts needed. I brought the truck in on Monday and was giving a loaner vehicle at no cost! The truck was finished on Tuesday and I was very happy with the results and the speed of their work. Huge props to Malanie, Matthew and the rest of the guys at CCC, they are awesome! read more

Yep, just another 5 star review for this place. Had the front corner of our brand new car hit by another driver resulting in over $2k worth of damage. Chose this place over the insurance company's preferred shops based on the reviews on here (although we were a little suspect of all the 5 star reviews). Car was there for a week and a half. They came and picked our car up, transported it back to their shop and conducted their own assessment. They dealt with the insurance company. We were always kept up to date on the status of the car as they uploaded photos of the progress daily. This was very helpful as their photos provided detail of the hidden damage. Ultimately, the car came out as good as new. There were additional parts required which CCC dealt with the insurance company directly to have approved and processed. All parts are genuine. They also matched the paint perfectly. I was very concerned about this as we had an extreme metallic black with a glitter appearance to it. I really hope we never have to go here again but it is great to know they are there if needed. read more

Five stars again for these guys. I came in the other night pretty close to closing time for an estimate on two issues, a slightly popped-out front bumper and a dent on one side thanks to a giant rock I clearly more than nudged. They offered to give me an estimate to totally replace the bumper ($600-$700, ugh), but given that the popping-out issue is something that would likely happen again due to the awful state of curbs and driveways here in Texas (why are they so high? Why is my car so low?), they said they'd try to pop it back in as well as heat up and pop out that ghastly dent, free of charge. And that is exactly what they did, and I look like a slightly more responsible car owner again! But really, this place reaffirms my faith in humanity. It was almost closing time, it was cold and raining and miserable outside, and they were clearly busy, but the fact that they took the time to do this for me and didn't charge me anything shows that they truly value their clientele. And that is why, even after moving 40 minutes away, I will still take my car here the next time I do something stupid. read more

Absolutely, bar none the best in town I am convinced. For customer service alone they get five stars. I've visited them on three separate occasions for three separate minor accidents and each time they over deliver. Cannot recommend this business enough. read more

These guys are the most honest and helpful auto body shop I have ever come across. That is saying a lot because most auto body shops I have had the displeasure of working with are always looking for a way to make another buck off of you, the customer. Not so with these guys. I came in here because I had issues with water getting into my car. I had no idea where it was coming from, but just that the floor of my car was getting wet whenever it rained. By the way, I have been trying to figure this issue out for years! I have taken it to several places to no avail. I take it in here, and within the first minute, they are like, yeah, it's probably the drain from your sun roof that is clogged up, let's see if we can unclog it. They took it to the back and flushed it out and brought it back within 20 minutes while I waited. They came back and said that it was definitely clogged and that they had unclogged it. OH, and BY THE WAY, they pushed out a dent in my rear bumper while they were at it because it was easy. I was like wow, that is awesome, the bumper looks almost like nothing had happened to it at all! THE BEST PART: I asked them how much I owed them. They said NOTHING! WTF? How cool are these guys?? I am definitely coming back here for anything and everything related to auto body repair. I have told all my friends about them, and now I am writing a review on YELP. This is how good they are, and I am not doing this for any other reason that the fact that they just were that great. Why can't more businesses be like these guys? They are truly a great business, I wish them the best success! By the way, whatever they did to the drainage on my sun roof worked, because the water is no longer in my car. Awesome. read more

I've gone to Capital City Collision on two occasions to repair various dents and scrapes on my car. The employees have always been very courteous and professional. The work they do will make your car look like it just came from the factory. Even better, their quotes are typically quite a bit lower than the competition, and you can usually get a discount if you're paying out of pocket. These guys are definitely the best collision repair shop in town. read more

ARE YOU KIDDING ME?! I thank my lucky stars I came across these guys! No joke, I am far more impressed than I expected to be with this situation. The rundown....some joker driving a tow truck dropped a car on my car & smashed in the back end. Being a young female pretty new to the city still & not knowing many people all I had to rely on when looking for a body shop was Yelp. When I came on here & saw that Capital City had 5 stars, I immediately thought....alright, these guys are having their friends & family write reviews for them, no one has 5 stars on here. But with it being 5 stars from 60+ reviews I figured it might be worth a shot even being on the complete opposite side of the city as me. So, I take my car in & they couldn't be any nicer. I always feel like I need to prep myself to be tough in these types of situations where I could easily be taken advantage of not knowing a whole lot about cars but there was no need here. I spent most of my time dealing with the owner, his daughter & Matthew, all of which are AWESOME & so sweet. So I take my car there and on the spot they give me an idea how much it could cost. They allow me to leave my car at their shop, no problem, knowing that the insurance claims guy could take a few days & I was being picked up by the rental car company. **By the way....while standing outside waiting for the rental car to show up (about 25min late) the owner sends one of his guys out there by me to see if I would like to come sit inside in the air conditioning because he just didn't feel comfortable with my safety standing alone near the road** Really?! That was so kind! So....The insurance guy comes out, writes a check for the damages & Capital City jumps on it quicker than I ever imagined. Not only that, but they have a very nice employee named Michelle that calls you EVERY DAY with a play by play of what has been done on your car, what they are planning to complete next & how long it should take. You are NEVER out of the loop. That was one of my favorite parts of this experience. What AMAZING customer service! They predicted my car would take 17 days to complete with all of the damages. NOPE.......they finished a few days early! What a great feeling! BEST OF ALL....... I show up yesterday to pick up my car & it looks STUNNING!!!!! What beautiful detailed work! You would never ever ever be able to tell it was EVER in an accident. Not only that, they fixed a dent behind my rear passenger door that wasn't even part of the accident!!!!!!!!!!! They told me that they just happened to be working around in that area of the car so they thought they'd just go ahead and knock it out. No extra charge!!!!!! Who are these people!?!?! :) I found my shop of choice.......DONE! I won't go anywhere else....no question! Thanks so much to all of you at Capital City Collision for not taking advantage of this young gal!!!! read more

Nice guys that stand by their work, but you would think that based on these high reviews, they have high standards for their work. They gave my car back to me with smudges in the clear coat and a loose light washer cover that eventually fell off. The insurance company gave us 3 days rental car to complete the work, and CCC ran up against the deadline and had to rush to get it done. A 5-star company would get the job done right and pay for the extended rental car. Instead, I had to return and show them the flaws in the work and discuss the missing piece. To their credit, they didn't argue and stand by their work. Unfortunately, it ate up another 4 hours of my time since I had to make another return trip. It's my guess that this little company is going through growing pains due to their recent success... not able to keep up with the demand. Their small parking lot is a real mess to get in and out of, and it's always packed. I hope that with some more time and better management, they can continue to deliver the same great service that made them popular. Unfortunately for me, I feel that I could have gotten the same service with many other firms, and regret making the 20 minute drive to choose these guys based on Yelp. read more

These guys rock! They were the least expensive estimate in terms of repair after someone hit my car. They were so unbelievably helpful. The other guy's insurance was a nightmare, impossible to reach with a Yelp rating of minus one, and they totally took over and handled it for us. When something turned up broken that hadn't showed on the estimate, they fixed it without charging because the insurance company wouldn't cover it and they sent us photos and updates all through the process. They are awesome. I hope I never need them again but if I do I know just where I'm going. read more

The customer service at Capitol City Collision was amazing! After I had been in an accident, I called around to a good number of collision repair facilities in Austin only to find that I would not be able to get a quote or repairs done to my vehicle for at least a month out. I stumbled across Capitol City Collision online and gave them a call. They told me that I could get a quote the next day and repairs began only a few days after. They promptly kept me updated with what was being done with my car and made the whole repair process painless. My car came out of the shop looking even better than it did before the accident! I highly recommend this business to anyone in the Austin area needing work done on their vehicle. The team here is quick, efficient, affordable, and above all friendly. read more

What an amazing stroke of luck. While searching for a body shop in Austin that was capable of working on old cars, I found these guys. Not only is their customer service impeccable, but they did a fantastic job on my '72 Oldsmobile Cutlass. They repaired a damaged quarter panel and did such a good job with the clear coat you can't even tell it was repaired. They straightened the front bumper, and also did an immaculate job fixing the paint where the bumper gouged it. I was super nervous entrusting my classic into the hands of a shop I hadn't tried before, but they did such an amazing job I will be recommending them to everyone I know, classic car owners or otherwise. Thanks guys. Great work. read more

Capital City Collision - Fantastic work by Capital City Collision - Body Shops Near Me - Austin, Texas

I literally just drove out of CCC, and I am very pleased. Melanie, the office manager, was so thoughtful and professional. The text messages she sent us throughout the long process of having our car repaired were reassuring to us that work was being done and progress being made. Our wagon looks gorgeous after the massive front end collision, and the detail guy (wish I had asked his name) was even making little extra polishes as I looked over the car. Both he and Melanie were so personable and pleasant. I hope we never have to seek collision repair again, but if we do you can bet it will be at CCC! Thanks to all of you who cared for our car! read more

Capital City collision's is the best body shop in town! After receding several different astronomical estimates, theirs was by far the most economical. Additionally, they were able to get the job done so quickly and efficiently. Their work is great and they don't try to rip you off for several hours of labor like the other body shops. Thank you!!! read more

These guys deserve more than 5 stars. They saved me thousands of dollars today, as well as my peace of mind. I ran my car up over a curb/median (long story) and did some damage to the bottom, including bending my floor pan. I initially took it to South Point Dodge (huge mistake, but that's another review I need to write). They basically told me the car was totaled and I should just buy a new one from them, of course. They wanted to tow it over to "their" collision place to confirm this. Took my car here to Capital City Collision to have it checked out & get an estimate. I stopped by without an appointment and was immediately helped out. Within a few minutes, Matthew had my car up on a lift to show us the damage. Nearly his entire crew was under there with us, pointing out the damaged areas that they all agreed were just cosmetic issues that aren't affecting actually driving the car. Which is awesome, because previously I was told it was totaled or that it would cost $7k or more to fix. So after all that stress, Matthew just recommended that all I should need is a front-end alignment and get my tires balanced. They didn't even charge me for the estimate and the time they spent looking at my car. They also told me how I could try to pound out the floor pan dents on my own & seal the crack if it was bothering me that much. So helpful! I hope I never need to go to a collision shop - but if I do, I am definitely coming here and will be recommending Capital City Collision to everyone I know. read more