Fantastic service and great cars... This was my first purchase of a new vehicle from a dealership, so I had researched compact, non-CVT SUV's for over 2 months and decided on the Mazda CX-5. From the moment I sent a question through their website requesting information on the CX-5, the process has been seamless. My salesman Shaun was patient, informative and reassuring. He provided me more than enough pertinent information and steered me away from overspending on another vehicle to meet my needs. I am thankful to Shaun for all of his genuine assistance & respect his extensive knowledge. Overall, I endorse the team at Capital Mazda with my highest endorsement. Fantastic service and great cars... This was my first purchase of a new vehicle from a dealership, so I had researched compact, non-CVT SUV's for over 2 months and decided on the Mazda CX-5. From the moment I sent a question through their website requesting information on the CX-5, the process has been seamless. My salesman Shaun was patient, informative and reassuring. He provided me more than enough pertinent information and steered me away from overspending on another vehicle to meet my needs. I am thankful to Shaun for all of his genuine assistance & respect his extensive knowledge. Overall, I endorse the team at Capital Mazda with my highest endorsement. read more

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You will probably get scammed and pay a super high price (close to 1k) just to get minimum package service on a car that has gone ~30K miles. $900 in labor costs for maybe 3 hours of work. read more

As soon as I walked into the service department, I was face to face with their employee Matthew who was jumping for joy to see my car come in on a tow truck. it took a hard tongue bite for me to not totally go off on this jerk who was soo happy at my misfortune of losing my car. It showed what a scumbag this person really is and since has given me an all around sour taste of this dealership I mean I'm lucky to be alive after this car fire and the fact you were happy to see my car come in like this really pissed me off! And for the record I have been nothing but completely nice to all of them in hopes that they would help me but that never happened so I wish I would have put that jerk in his place. So it's been about two months that my car has been here none of their mechanical staff can tell me what has happened to my vehicle other than what I already knew it's also been decided by them that my car is 2k miles out of warranty at 62k so they are refusing to help me take care of the issue all together even with this unique circumstance. Two weeks prior to me coming here my Mazda was serviced down in Orange County at a different Mazda dealership it wasn't until I was close to San Jose when the real problem started I was driving and all of a sudden the engine burst into flames with lots of black smoke I'm lucky the car didn't totally ignite and I was able to get off the road just in time. So after these two months I was just lead in circles eventually these guys are nice enough to put the blame of how this obviously manufactured mechanical issue on me saying I didn't do proper maintenance on the car which is a total lie as I took good care of the new car I had for those two years as it's one of the few possessions I owned. By them blaming me for the whole situation that I had nothing to do with I am now out $22k and without a place to rest my head at night as I'm homeless and have spent the past year living in my Mazda and without it I'm just another homeless woman on the streets. The fact that none of these dealerships and Mazda will own up to this unique situation is beyond poor customer service and it just shows how poorly these cars are made as it's obvious corporate greed is way more important than addressing a severe issue like this and doing the right thing to fix it to take care of the customer. Their other employee James seemed to be the only one here who actually somewhat cared as he was the only one to give me the little information I received from these guys. Overall another poorly managed dealership with one thing on their mind to screw the customer out of every dollar they can to protect the interest of the business thank you Capitol Mazda for not doing what was right to take care of this situation. read more

Capitol Mazda - Car Dealers Near Me - San Jose, California

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My mother and I purchased a Mazda CX-30 on October 7th, 2024. Joe Moreci in sales worked with us to find a vehicle. Although I found him to be condescending towards me during the purchasing process, I would say that overall the transaction went smoothly. My mom even left a positive Google review in the following days, albeit it was solicited. During our time spent with Joe, I asked him if there was large service at the 30,000 mile interval and expressed concern about the cost. Joe took this opportunity to sell us on the $2,495 service contract which he advertised as covering the as forementioned cost. He continued his pitch about the service contract by presenting us with infographics that outlined the expected cost of ownership under the pretense that they would be covered. This led me to believe that the service contract was a no-brainer and that it would help ease my worry about upcoming maintenance. Eight or so weeks later, when I called another DGDG dealership to schedule upcoming the 30,000 mile service, I was informed that the service contract did not cover the fluids involved with the recommended brake fluid flush. At the time, I did find this to be odd, but I proceeded with scheduling the service anyway. On the day of the service, while checking in the car and reviewing the prescribed maintenance, the service worker told me that my service contract did not cover anything except the oil change. Astonished with this statement, I asked the employee what all was included with the service contract. To my disbelief, the contract only covered six oil changes and six tire rotations. I was then provided a copy of the signed contract. I sat down to do the math to find the cumulative cost of the covered services and discovered that it added up to be less than half the cost of the service contract. Later on, I called Capitol Mazda and spoke to the Finance Manager Alejandro (Alex) Gonzales. I voiced to him my dismay associated with the service contract and it's coverage. Alex went through the expected dismissive want-to-be customer service script while I spoke then stated that I could cancel the contract for a steeply pro-rated refund. I told him that the expected refund would not suffice. He told me that he would speak to the general manager and give me a call back the next day around 12pm. I requested to speak to the general manager myself. A week has passed, including four business days, with no call back from Alex or the general manager. I am appalled at the extent to which Joe the sales person went to mislead me and the subsequent customer service I have received. A car is one of the major purchases you make in life. Capitol Mazda takes advantage of the necessity of making this large purchase and utilizes the opportunity to use stereotypical greedy maneuvers to reap their commissions. This is a classic example of a bait and switch. Joe heavily implied that the service contract would save money on maintenance and omitted the information needed to make a wise decision about the purchase. Truly a despicable dealership/business. He even employed another sales person to reinforce his false statements. I would say to make sure to read the final paperwork, but it is vague at best since it does not offer an outline of the services entailed leading it to compliment their misrepresentation. Avoid investing in a vehicle here. You are nothing more than a bank account they are looking to drain. When you leave their sales floor, you no longer can expect any semblance of respect from this establishment. This review excludes the dismissive response I received when I called Joe three weeks after purchasing the car when the Coolant Control Valve failed. read more

I appreciate the people here at Capitol Mazda! They always treat me well even though I don't have good credit or a lot of money! I never feel like a broke homeless guy! Go see Steven Valentin! He is very good and will take great care of you. If you need a nice car but are afraid of rejection because of bad credit don't worry they take care of everyone!!! read more

Capitol Mazda - Fresh 2016 Toyota Corolla S!!! - Car Dealers Near Me - San Jose, California

I brought my car in for a regular planned maintenance. I was told I had to change my rear brake pads since they were at 4 & 5 mm. I said I would wait until next time. It's been a few months so I thought to bring my car to replace my rear brake pads. I brought it to a local Goodyear and thank goodness the tech checked. He was honest and told me that the rear brakes are actually at 7 and 8 mm. So, did they grow since my last appointment at the dealer? I will not go back to Mazda for services. They lost a loyal customer by cheating me! I know all businesses want to make money in trying times, but that does not mean taking advantage of loyal customers. read more

Capitol Mazda - Summary showing my rear brakes were recommended to be replaced. In fact, they still are almost like new based on my second opinion. - Car Dealers Near Me - San Jose, California

THIS is the Mazda dealership you need to go to. Everyone we experienced was so warm, polite and welcoming however I have to give it up to Luis and his amazing service. He helped me get out of a loan I was slightly upside down in to get the car I wanted with the payments I was hoping to stay within. He really advocated for me and was able to help me walk away with a brand new car! I never felt pressured and knew everyone there had my best interest in mind. Even Sean, the finance manager, was so helpful and was able to include services I was going to skip on to keep my monthly payments within my budget. Can't recommend Capitol Mazda enough! :) read more

Capitol Mazda - Car Dealers Near Me - San Jose, California

Just purchased my 2nd car from Capitol Mazda. Ho-hum, another car, another five-star experience with Capitol. The backstory: normally I drive cars 'til the wheels fall off, but Capitol contacted me to say that used-car inventories are sparse, would I consider trading-in my beloved 2019 CX-5 on a new model? ...I was more curious than interested, but I started the conversation with Phil McCarty, and the deal did indeed seem worth a look. Bottom line: the combination of current incentives (2021 models are coming soon!), the trade-in situation, and excellent financing options convinced me to trade my wonderful 2019 for an identical and somehow even more wonderful 2020 CX-5 Signature. Throughout, Phil, Sean, Steve and all their colleagues were great to work with. Friendly, honest, straight-shooters. And the car is just fantastic. Somehow Mazda managed to make the best mid/compact SUV even better. Seriously, to get a better-driving vehicle in this class, you have to spend 40% more and head to the Porsche dealer. And then you won't get Mazda's stellar reliability and low cost-of-ownership. Coming from a BMW and having done my dance with European cars and their costly midlife crises, I'll take a reliable car that drives at least as well any day, even if its hood-ornament doesn't leave a wake of envy everywhere you go. I've never bought two cars in such rapid succession and, prior to Mazda, I haven't been made a habit of brand loyalty (much less dealer loyalty). I'm happy to have Phil & team and Capitol Mazda change my ways. read more

I made an online appointment here at Capitol Mazda for service, and arrived at the dealership today around 7:30; and right at 8 am Jeff approached me and my car to get all pertinent information. I went back for another oil change (it's been a year, but I have driven less than 1,000 miles in that time) and to replace the wiper blades (see last previous review about the amazing Kevin Pickering, who helped me on a Sunday although the dealership's service and parts department were closed that day). As always, I bought a box of two dozen doughnuts from a wonderful place called Fresh Donuts on my way to this dealer, for the service department, but they usually share with the rest of the staff too. When I returned today I also brought what I learned was Kevin's favorite - peanut butter cookies , and when I was going to his desk to leave them for him, I saw a big banner in the sales area that said he was named the 2021 employee/salesman of the year! I wholeheartedly agree. Within one hour, the oil change and wiper blades replacement had been completed and I was soon on my way after signing the service order and paying for everything. Once again as he did last year, Jeff recommended a brake job (my car is at the 75K mileage point) and as last year, I postponed it as it was still safe. I know next visit I will do the brake job. I had asked him if possible whether I could get the car rinsed off, as there are numerous pine needles and spider webs (one spider lives in the driver's side exterior mirror for some reason, I probably should spray inside it with citrus oil to kill it), and the car looked 100% better after the rinse. The box of doughnuts that I brought when I arrived was still on the passenger seat when I picked up my car to leave, so I called Jeff, my service advisor, back to the car to take them inside to share with everyone. Always a pleasure to visit this dealership, the only one I trust to take excellent care of my current car, a 2015 Dodge Charger SXT Rallye. Even though I haven't owned a Mazda since I purchased this Dodge new from a dealership that shall remain nameless because of their service department, I will always bring any car I own to this dealership. Over the course of at least a decade I purchased four Mazdas and enjoyed them all, and they received the best possible service. I knew that no matter what car I owned, I would always come back here for the best service and the best people. I highly recommend that you visit them as well. read more

I came to Mazda through the Costco program and talked to Joe. Joe was helpful and answered my questions through text before I came in. He checked the inventory and sent me what was available and I made an appointment to come in. My family and I came on a very rainy day so we were walking around looking at cars in the rain. I was surprised that the dealer didn't have any umbrellas available for the customers lol. We got super drenched while walking around looking at the cars. Aside from this small inconvenience, I was pretty happy with the buying process. Joe was helpful the entire time and made me feel comfortable while I was waiting for the finance manager. He came over to check up on us a couple times and gave us updates of the wait time. I was happy with the car I got and had a great buying experience with Joe and Oscar. read more

Beware of their "certified" vehicles. I bought one 3.5 months ago and went to get the first oil change and the brakes needed to be replaced. They would not cover the cost and told me it was sold in a "safe" condition. It is a 4 year old car and I find it hard to believe the brakes wear that much in 3.5 months. The only good part of Capitol Mazda is Jamie at the service department who is a doll. Really disappointed. read more

Our Mazda has cracks in the center console (called by Mazda the "Mazda Connect center display", or "Infotainment Center"). They've issued a "Special Service Program (SSP)" for owners of cars manufactured from February 11, 2016 through April 29, 2017. The cracks in our car are identical to the examples provided in the SSP, but since our car was manufactured in June 2017, Capitol Mazda denied the repair, and told me to contact Mazda Corporate (HQ). I reached out to them, hoping they would agree that our car was approximately 6 weeks outside of their SSP window but would still honor the repair. Unfortunately, was this also denied by Mazda HQ. read more

Capitol Mazda - This is the description / pic of the description Mazda sent out on their notification. - Car Dealers Near Me - San Jose, California

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So let's be real, buying a car is not a fun process. Throw in a global pandemic and the process becomes even that much more complicated. After corresponding with multiple dealerships, I was fortunate to get Mike Wynne at Capital Mazda. Mike made the car buying process seamless. He was a great communicator, kept in touch, and was readily available to assist. I ended up trading in my old car and getting the exact 3 hatchback that I wanted. Great service, fast process, and no BS! read more

Oil change for my 2016 MX-5 Jose was awesome! Free Wi-Fi and hot chocolate made the waiting fly by. Would def recommend their service department. read more

I have been doing business with Capital Mazda Service for about 15 years. The service I received was always good and the service agents were always honest and professional. I recently took my car to be serviced and a new service agent by the name of Dennis McConnell was assigned to my car. He is the heavyset hillbilly type of guy. He straight up lied to me about what my car needed so I could pay more money for a service that was not necessary. He called me to tell me my car was ready and then told me another lie about the service and started giggling at me over the phone. So I ran back to confirm this with another service agent on Saturday. I spoke to the service manager but he did not care. I then took my car to Stevens Creek and they told me that his service advice was wrong and not necessary. He'll tell you what your car needs when it in fact doesn't need those services. On Monday I spoke to the general manager Rusty about it. It seems that Capital Mazda has it set up in the service department to tell the customers that beyond a certain mileage, their car needs a $2k or $3k service. The first thing they do is look at your odometer and then tell you what you need. Regardless of what other services might have been done recently. They'll add extra unnecessary services so they can extract more money out of you. That general manager Rusty has this plan set up to rip people off and that is how they are making money. Don't take your car there! They rip you off. Avoid this Fat guy at all costs. I think he looked at me and thought I was some Indian software guy that he could trick into extracting more money. I am neither. I took my car to Stevens Creek right afterward and the service people told me what Capital Mazda did wrong. Even their service manager acknowledged the wrong service from Capital Mazda. And he used to work for them. read more

The service fixed the problem but it did take longer than expected. The reason for the two stars is that they charge a 3% service fee for credit card purchases. This is nickel-and-diming their customers and I will not be going back to this dealership for anything from this point forward. I've owned a Mazda for 8 years and my next vehicle will almost certainly be a Mazda. It will not be purchased here. read more

The information posted on website and window sheet for the car I purchased falsely advertised the mileage as being 5,000 miles less than the odometer. Unfortunately, I did not realize this until I'd driven away. If I had know this, I would have negotiated more strongly for a lower price. Steven, the sales Director says he can't do anything now for "their" internal error and suggests I return the vehicle and start the buying process over. Very very disappointing. read more

If I could give zero stars I would. This place has the worst service. I truly regret buying my vehicle from here. They have no Communication. Please I advise that anyone looking for a positive buys experience stay far far far away from this place. From sales to service and management, this place is horrible. They will try to trick you into buying a very over priced warranty and once you agree to buying the car the sales person will live you sitting there for hours without Communication. If you come in for service make sure you have the entire day free because a simple oil change takes all day even(the general manager told me oil changes take more than 1.5 hours to finish). They are so bad that when I came in to get wiper blades changed that were promised to me, they broke the wiper blade arm... Once again, stay far away from here... unless you plan on wasting lots of time and money. Oh yea... when I bought the car it took them 4 hours to half ass wash my car. If your only option is to come here I wish you luck.. also stay away from The service manager JEFF... He likes to lie read more

Got a replacement vehicle when i gave in my car for servicing. The replacement vehicle had so much dust in it, mostly in its air filters. Got a terrible allergic reaction making me terribly sick for a week. Wrote an email for it, did not get any response Also, while buying the car here, the sales person was very helpful but while taking care of finances one guy was very rude for just not buying a maintenance package. read more

Bought our 2019 Mazda CX-5 here last year with Phil. My husband sent a few emails to negotiate a price while I looked around for the best interest rate with multiple credit unions. We made an appointment to test drive and came back a few laters with a finance offer letter to pick up the car. Great customer service. I came back this year for a recall and they were flexible with appointment times and gave me a loaner car. I was in and out quickly to get to work and came back in the afternoon to pick up my car. read more

Capital Mazda had a vehicle I wanted in the color and trim I was interested in, so I contacted the dealership using Cargurus. The salesperson, Kennedy, got back to me immediately and confirmed the vehicle was in stock. I arranged to drive the following morning 120 miles southwest to purchase the vehicle at the dealership's asking price because I liked the trim level and color combination. I knew and accepted the risks and was willing to walk away; besides, I like driving and I had the day off. When I arrived the next morning, everything seemed to be going well; I test drove the vehicle while the dealership appraised my potential trade-in. My vehicle had already been appraised by both Carmax and Kelley Blue Book, but I didn't not inform Capitol Mazda of this. I was willing to let the dealership meet or beat that offer, but I wanted to see their offer first. We completed the necessary credit application even though I was already pre-approved through a CUDL at my own credit union. The dealership's credit application was quite invasive - much more than any credit application I had ever filled out before. I suspected my data was being harvested, but I let it ride. Like I said, I already had a good rate through a pre-approved CUDL. Again, I was willing to let the dealership meet or beat that rate. Within twenty-minutes or so of my application being taken back to the sales office, Kennedy (who was always friendly, helpful and super responsive) returned with the sales manager, Henry. Henry informed me my credit was excellent. He then placed a tablet in front of me with the numbers Capitol Mazda had run to make our deal. I nearly laughed out loud when I saw my trade-in valued at $3,000. This was $7,000 less than my Carmax offer and $6,190 less than my KBB offer. The previous evening multiple car buyers in my area offered to meet the KBB offer. Our conversation went like this: "Wait. That's your offer for my car?" "Well what do you think it is worth?" "A lot more than that." "Well, how much more?" At this point I opened my backpack, took out my folder, and slid the Carmax appraisal across Kennedy's desk. I stood up, put my hand over my eyes like I was scanning the horizon, and asked, do you know of a Carmax somewhere nearby? Kennedy said, "There's one right over there." Henry, whose demeanor to this point was friendly enough, if not a little bit smug, changed slightly. He looked like a guy caught with his hand in the cookie jar. He was off by several thousand and we both knew it. He stammered out some excuses about Carvana being bankrupt and the used car market being over valued and how his numbers are calculated differently and the used car market is different here and his selling radius is much smaller than Carmax (true) and I'm welcome to go sell my car to Carmax and come back and buy his car if I wanted. I politely told him to his face that his lowball offer reduced my trust in him to a point where I felt uncomfortable DOING ANY BUSINESS with him at all. Yes, it was a bit awkward. I packed my stuff, told him I was going to Carmax, and I might be back. I was not coming back. Do you think I would walk back into his dealership WITHOUT a car to drive myself all the way home - giving Henry the ability to force my hand, stranded 120 miles from home? How could I trust him? No. The smart move for me - or any consumer - was to cut bait and move on. Keep in mind, I was the only name up on the board and a slam-dunk sale. Keep in mind also that I was a ready buyer with a significant down payment, a credit score in the mid 800s, and well-maintained, low mileage trade-in. Keep in mind that the floor salesperson Kennedy had done most of the leg-work on this sale before her sales manager made a mess of things. My only guess is that Henry was all out of squares? I met his number on sale price. My financing wasn't doing him any favors. F&I wasn't going to get any extended warranties or service contracts out of me. Henry's only box left was my trade, and he completely overplayed his hand. In the process, he scuttled our deal, lost his salesperson a sure thing, reduced my trust to zero, and EARNED this review. Nice work Henry. I bought another car within three days from another dealership that dealt with me straight-up all the way through the deal, and I am very happy with my new Mazda. read more

Capitol Mazda has been my go-to for service for the past few years and I've always had a pleasant experience working with James or Jeff. However, it's unfortunate that I have to write this review in regards to my experience with the unnamed service advisor yesterday that I spoke with on the phone in regards to getting a spare key transmitter. It has always been my priority in giving front-facing staff the respect and understanding that they deserve as I'm very aware of some of the issues that they have to deal with when working with unreasonable customers. However, it's mind-boggling for me when a service advisor expresses annoyance or initiates the aggression when there was no issue coming from the customer to begin with. If your job is to pick arguments or fights and get customers riled up, then excellent job. Again, this experience is inconsistent with the service quality that I'm used to at Capitol Mazda. The other visits alone were definitely worth 5 stars. However, it's a bummer that this one experience can have you thinking twice about being a customer here again. read more

I purchased a Mazda 3 on 5/17. I thought everything was said and done until a month a later, 6/14, I get 4 separate notifications from my credit reporting that 4 hard-inquiries were made using my social security number, all of which came from capital Mazda. I wasn't even in the same city during this time so I'm assuming someone got ahold of my social security - I've only recently shared it with capital Mazda. When I called to inquire, customer support was very rude, including the general manager (I forgot his name) who cut me off while I was explaining the situation and asked me who sold me the car so he could transfer me. Everyone I spoke with was completely clueless and completely unhelpful. I also emailed and called the individual who sold me the car about a separate matter and he never got back to me... VERY disappointed. Feeling like once they've sold you the car they lose all interest in you. read more

I was working with Uniq and the crew at my favorite car dealership. Was close to getting a new car and they helped me as best as they could. Things didn't work out, but I will ALWAYS work with Capitol Mazda for the no pressure no hassle business they do. My dream car is a CX-30- when the dream is fulfilled, the purchase will be from here. read more

Kudos to Jeff L, the service manager at Capitol Mazda. We have been going to Capitol Mazda for over 8 years and his service towards us has been amazingly done. His ability to give a great customer service make you will want to continue buying Mazda. He is always on point to schedule you, always has a loaner car ready for you to continue your day without hesitation. Lastly, I want to let everyone know who my go-to guy at Mazda! So that way you can ask for Jeff on your next vehicle service. read more

My husband bought a car today here and we had a wonderful experience! Mike Wynne was our salesperson and he was calm, poised, educated about the car and very knowledgeable. Mike was so pleasant and such a nice guy and he really gave us a feeling of utter competence with the car, our trade in and the whole Mazda experience in general. We have never bought a Mazda before , but we will definitely be buying another Mazda from this dealership due to the fantastic customer service we received. We did not feel pressured at all and our whole experience from start to finish was great! We finished off with Tony Vo in finance and he was just as fabulous as Mike. Tony loved our dog and we felt very pleased with his customer service as well and he extended a kind gesture of gratitude to us as well and we really appreciated his kindness. . We appreciate all the time, energy and patience of this dealership and especially Mike and Tony. We would like to acknowledge both these superior employees to the Capital Mazda Management and thank them for their time, service and patience with us while we bought our Mazda CX 30. Warmly, Debi and Andy Kipp Mazda CX30 white read more

Just purchased my 1st Mazda & I had the best car buying thanks to Steven at Capital Mazda. that experience & it was well worth it. Most all of it was done via text so very limited time had to be spent at the dealership which is always good when it is a beautiful outside. Even their fiancé department made everything super quick & easy. (Thanks to a different Steve there) I'm not a big poster of reviews but my sales person was awesome & he made the experience actually enjoyable. So if your in the market for a great vehicle & you want a no pressure sale go see Steven at Capital Mazda. Thanks for everything. Araceli. read more

Chris was awesome in assisting me in buying a new Miata. He went above and beyond to ensure I got the best package and additional accessories. He accommodated my every request to test drive and try out different variations of the car, new and used. I would highly recommend anyone looking to buy a new car to checkout Capitol Mazda! read more

This is was my first time buying a brand new car and for this same reason I was extremely anxious and nervous. I wanted to make sure I was getting what I wanted. I want to give a huge shout out to Mario Quinonez who made this satisfying purchase easy. He was extremely kind enough to guide me thru buying process. If any of you is interested in purchasing a car he is the man you want to ask for !!!!!! read more

Capitol Mazda - Car Dealers Near Me - San Jose, California

I bought a new CX-5 over the Labor Day weekend and, after dealing with evasive sales managers at a couple of local Mazda dealers, was fortunate to find the color and trim I wanted at Capitol Mazda. Mike W. physically confirmed the availability of the vehicle while I was on hold, so that I wouldn't waste my time driving 45 minutes to San Jose. After a good confirmatory test drive (not too short, on freeway and city streets), we settled immediately down to the nuts and bolts of the trade-in, downpayment, and financing. Mike works very efficiently without rushing; if you come in prepared (worked out numbers ahead of time, have trade-in title in hand, etc.), he can get you through the initial paperwork very quickly. He's got everything down to a "science", with credit check and trade-in appraisal going on in the background while you go over the deal details. The appraisal matched right up with my KBB estimate, so no shenanigans haggling over trade in. Mark H. in finance also has an efficient, no-nonsense approach. If you are already familiar with warranty and loan "boilerplate", you'll see no surprises in the docs. One heads-up: ShadowMark vehicle body labeling is already applied to some of their cars - $700! So, if you don't want to pay for this up-charge, you better ask first! Extended warranty and pre-paid maintenance package prices seem in line with those offered by other non-luxury makes. While this was happening, the Mike W. was having the car prepped (pre-delivery inspection, quick wash + detailing), so that once the paperwork was done the car was ready to roll! While car shopping is a lot of work and never fun, Mike W., Mark H., and the team at Capitol Mazda won't play games and waste your time. The dealership is a little run down compared to some of the more recent renovated ones - Dublin Mazda is very shiny and modern, for example. But, I think most would trade superficial frills for a painless car-buying process. If you want a Mazda, you can't go wrong with Capitol Mazda. read more

Capitol Mazda - Obligatory new car shot with bow! - Car Dealers Near Me - San Jose, California

Everyone at Capitol Mazda was so efficient and professional. We are extremely pleased with the purchase AND the experience. Smoothest transaction ever! Efrain & Eric are a power duo! Thanks again guys! With not the best credit they were able to get me financed, with a low down payment and monthly payments super close to our budget line. Even thought it's "no hassle" they let me "haggle" a little - maybe for old time sake. But they were able to drop the interest rate and move the payment to an acceptable number. It never hurts to ask! Tell the guys Hi, from Julia & Jerry, when you go in! (They won't known who we are - but it might be fun to see what they do!) read more

Just purchased my very 1st Mazda 3 Premium Plus 2.5 Turbo & I had the best car buying experience thanks to Steven at Capital Mazda. I drove 20 miles from my house to get that experience & it was well worth it. Most all of it was done via text so very limited time had to be spent at the dealership which is always good when it is a beautiful outside. Even their fiancé department made everything super quick & easy. (Thanks to a different Steve there) I'm not a big poster of reviews but my sales person was awesome & he made the experience actually enjoyable. So if your in the market for a great vehicle & you want a no pressure sale go see Steven at Capital Mazda. Thanks for everything. Donna read more

Capitol Mazda - 2021 Mazda 3 Premium Plus 2.5 Turbo - Car Dealers Near Me - San Jose, California

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I have purchased 3 vehicles from Capitol Mazda DGDG within the last 3 years as well as send over 15-20 friends and family members to purchase cars from this specific dealership because I was always given great customer service. Not sure what is going on with this place but it's going downhill, FAST. My "certified pre-owned" vehicle I bought from them has been having so many issues. Each time I've taken it in, I feel like I'm bothering them. I've come in for the same issue with my car 3 times now. The last time I took my car in because it was making a very awful and not normal sound, they kept it for over 4 weeks and only half fixed it... Shortly after I got it back (maybe a week), the noise started happening again, and when they looked at it, I was told that they didn't fix it properly, they had to readjust something and I had to leave it with them again. I wasn't given a comparable sized loaner vehicle and this is important because I have a large family. It has only been a couple of weeks since that incident and now I'm having the same issues again and being told they won't cover it. Staff was very short with me when I came in and the service writer acted like he had no information about the issues I've been having, and when I told him I was coming in for the same problem, he told me "I don't know what 'the same problem' is, and 'it could be anything, a lot of issues could cause sounds' " and made me feel like I'm inconveniencing them. They probably really damaged/messed something up when they didn't do the job right the first time and now the way they are going to "help" me is by offering to sell me another car. Not to mention I've had to pay it out of my own pocket to get this "luxury car" towed each time. I will have to eat the cost of their careless mistakes which should be covered under warranty. One employee told us "it's not like you just bought the car less than 90 days ago" as if an extended warranty was just some word they just throw around. I have only had this car for a year and It makes me sick to think of all the business we have sent this place and now they are treating us this way. I am in the process of telling everyone I know who has purchased a car through them (bc of my recommendation) to be aware of these SCAMMERS at Capitol Mazda and their seemingly endless deceptive practices. They will treat you well until they have your money, and then you're just some sucker who's stuck. I am currently waiting for a call back from my attorney's office to see what the next steps are to get my car fixed or get out of this loan. Its unfair that they expect me to foot the bill for this recurring issue that they never fixed in the first place. I will never do business with them again and I'm telling everyone I know to stay away from them. read more

Mazda's in general are horrible cars and I wouldn't drive one if you gave it to me. Read all the horrible consumer reports.... However this review is not about Mazda but in fact a manager at Capital Mazda. HORRIBLE customer service from Kathi Greene!!!!!! I Found a used Honda online for my mom and met her to go see it and test drive it. However, when my mom got there before me Kathi was extremely rude to her!! My mom asked "what is the price of the car?" Kathy said back with attitude " we don't negotiate here!" WTF?! My mom said back "I didn't ask if you negotiate I wanted to know the exact price" Kathi then said "I don't know the exact price I have to go look it up". We left without even test driving the car bc of how rudely she treated my mother. Kathi, shame on you!! read more

Capitol Mazda - Mazda's are not reliable cars I've owned one before and it was constantly in the shop. Stick with Honda's they last forever :) - Car Dealers Near Me - San Jose, California

Terrible Business. Purchased a car 14 months ago. Had to be repaired 4 times. When I went to sell it the vin on the ECU and dash did not match. So the car could not be sold as is. They somehow scammed me into selling it. Covered the first repair only one month after buying the car. Next repairs I was charged two thousand. Would no longer return my calls afterwards. Basically took my money and sold me a lemon with out disclosing a single problem. They will scam you. Stay away from this horrible dealership. Better deals out there and more honest people read more

Capitol Mazda - Car Dealers Near Me - San Jose, California

This review is for the Service department at Capitol Mazda. I've been a long time customer of Capitol Mazda. I got my thermostat replaced here, the radiator reservoir, sun visor replacement, oil changes, etc. The only thing I don't really get at DGDG Mazda are the tires. I get tires from Costco because it's easier to check the air from the one near my work. When I was cleaning the rain rail of my Mazda Miata, I found two clips had fallen to the ground. I brought it into Mazda to ask how much it would be to put the clips back on. They said this is due to missing filters and I should replace those as the service is the same, only a small cost to buy the filters. They even showed me the service bulletin. The price of the parts and the service was quoted at almost $700. This seemed extreme so I went to another dealership and asked around. The quote I received from the other one was up to $295 for labor + $117.04 for parts + $9.95 tax on parts totaling $421.99. I gave it a lot of thought because I figured since I have been coming to one dealership since I bought the car, I wanted to go to the same dealership because I thought they would know my car better. A friend told me that I should go back and see if they could match the price since it should be comparable. This would allow me to get the service at the place I was familiar with to get better service and give business to the place that has been treating me well since the start rather than taking it somewhere else. Unfortunately the best that they said they could do was $580 + tax. This is a lot of money to put back two clips but after some more thought I finally decided it needed to be done. I was basically without a car for a while because I was worried it was something major and I wanted to get it fixed. I called 4 times where the service advisor was unavailable and I left a message. I didn't get a call back, but on the fifth try, I was able to get the service advisor. I made an appointment and went in. I re-explained everything and the service advisor assured me everything would be done by the time I came back. When I arrived, he said my car was ready and to pay at the cashier. I was curious and I asked if he could point me to the place where the clips were originally and he said they were from the roof. It's a bit weird that they were roof clips since they fell from the bottom of the car but they are the pros, not me. When I asked if it was hard to find he said no but they broke one of the two clips. I would have to reorder the clips and the surrounding mechanisms since they don't sell the clips by themselves. It's a bit weird that they did not replace the clips since they broke them but they said the clips and my car are old so there was probably rust. Since I cleaned the clips from the mud that was on them, I know they were not rusted but I figured it's not worth arguing for the clips since I want to maintain the relationship. Also, why didn't they call me before I arrived to tell me I needed new clips? It ended up being around $38 for the clips since I needed to buy the cover with it. I would have to come by the next day to get the clips put in. I wasn't charged labor for that but when the tech put it in, it was apparent that the clips were still there so it couldn't have been those clips that fell in. It might be similar clips, but couldn't be those exact ones. When he removed the cover, he did it so hard that he broke the cover. I guess it's a good thing the clips only come with the cover since he broke it then and there. I saw the shards in the hold and I heard the snap. I had to fish out the broken pieces myself since he said he wasn't sure he could do it. Total I paid around $638. That's a lot considering I originally just wanted to put 2 clips back. Which I don't think was done since there were clips still in the place he mentioned. Other weird things that I noticed is there were caps that were broken during the process since they were just on the floor. The tech said he didn't know where he broke the caps but he did take a lot out to install the filters. That doesn't seem like someone who's done this a bunch of times like I was lead to believe from both being at a Mazda dealership and from the service advisor. Ultimately I should've gone to the other dealership. I could've saved $216 and maybe they would've found the right place to put the clips or at least not damaged a bunch of caps and forgot where they damaged them. Also, the service advisor didn't even write the right mileage. That should've been the first bad sign. Oh and they somehow burned through half a tank of gas too. Side Note: They have loaners no drop off service. There is a small charge to offset the cost of gas since you don't have to fill up. My first loaner there was out of gas. The service advisor asked a tech to fill it up but apparently they didn't know how to drive manual so I had to get a different loaner. read more

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The service & maintenance dept is a total ripoff. Things that could have been done in under $300 ..they charge $1000

What a great experience! My daughter purchased her very first brand new car today. Casey Dawes was AMAZING to work with! What could have been a very stressful and overwhelming experience was just so positive and exciting. They went over and above to explain things to her and Covid safety protocols were observed by all. I would highly recommend this dealership! read more

Capitol Mazda - Car Dealers Near Me - San Jose, California

Buying a car is never fun and Capitol Mazda made it efficient and as painless as possible. They heard some of our concerns and provided solutions and got us a great rate. The last thing I want to do is spend all day at a car dealership and they had our car ready out front for a test drive when we pulled up. This process was smooth and I never felt pressure. read more

Capitol Mazda - Car Dealers Near Me - San Jose, California

Terrible sales department service. Apparently you're not allowed to ask about any promotion if you're not buying the car right away.