Carl'sJr app sucks sadly the manager here don't give a rats ass about the customer service However Jorge helps me I think he should be the store manager instead of the women All z5 stars for Jorge customer service read more

Jorge helped me out and was great. Make him manger and my food was great. Jorge is the type of person that turns your frown into a smile.

I pulled up to the order taking area this morning and got the auto response and I asked for a breakfast burger then took about 30 seconds and I said hello? Then finally someone said breakfast burger pulled up forward do you want sauce and I said no sauce please. Maria asks for my card then walks around the wall where I can't see her with her phone in one hand and my card in the other. I can't see what's going on behind walls but now I'm paranoid she took photos of my cars info and had to cancel my card. I have a feeling she's collecting card information from customers. Anyways I will never be coming back here and it was a super sketchy experience. read more

I'm quite aware that restrooms are for paying customers. Not a new policy. However, when your establishment has two available, it would behoove you to allow customers to use both. My family paid for our order and we had two young kids who needed to use the restroom. I asked the worker for the codes to each and he refused to give me both. As my kids were standing doing tbe potty dance, we watched another worker run and use the other one. So clearly the other one was functional. Maybe Carl's should train their staff to have some common sense rather than making two kids soil themselves who were paying customers! read more

Carl's Jr - Two bathrooms yet only one allowed for customers - Fast Food Near Me - Riverside, California

Carls Jr. on Riverwalk, Riverside My double western burger was completely raw and cold. The chicken breast in my chicken club was raw hard and cold. Too expensive to get raw food. read more

I ordered a single wester cheeseburger, advertised as $7.99. When they confirmed my order, it was correct, I just thought it was a little pricey, I even asked to make sure I ordered the right items and I did. When I checked the receipt, they charged me $10.99 for the burger! I went back to let them know they charged me wrong and the manager just apologized and gave me $2.50. I did not receive a receipt correcting my order, because if I would have, $3.26 would've been the correct amount to refund me TO INCLUDE TAXES. Please start charging customers what they are asking for. A manager should not be making these financial mistakes. read more

really bad service the lady in the drive thru was being really rude to us. not even a one star review

What is this???? If I could give this Carl's Jr. negative stars I would because look at the shake that they made me and it wasn't even busy. I was the only customer at the time this shake is 1 inch lower than how it should be, and they just filled it up with whip cream , the lettuce wrap I ordered had mold in it. read more

Carl's Jr - this shake is 1 inch lower than how it should be - Fast Food Near Me - Riverside, California

Where do I even begin to start. They have minors trying to run a business here! They are very disrespectful & So unprofessional . The guy working drive thru sounded so annoyed and rude. Got to the window asked for ketchup and they didn't give me any so I honked to get their attention and the young girl they left in charge came to the window and had the audacity to say don't honk in my drive thru and called me a B***. & She cussed me out, VERY UNPROFESSIONAL! These kids do not know anything about customer service. If they're gonna leave someone in charge at least make it someone professional & mature! Not my fault you hate your job, stay in school kids! *Customer service at this location is Horrible! read more

See all

No go Here No Jack in box brrrr Big 2tacos yum Abd children's size Fries Jumbo Jack e cheese hamburger hood cheese ChillaX we no like your Carls . Anymire kfc s good mini sand and Jack in box Filet 0f ish Filet -0Fish z awesome! Sauce Fantastic. read more

I'm basing this review off of my past experiences years ago at this location. According to the reviews, it seems this place has gone downhill since my last visit which is unfortunate. This has never been an exceptional Carl's Jr. Very decent if you want a quick bite because the service has always been quick in my experiences. Food has never been extraordinary, but never terrible. read more

This is the last time I'll ever get Carl's Jr. Haven't eaten all day, and I made the mistake of stopping by THIS Carl's Jr. Paid $13.25 for this burger. I usually get the Beyond Famous Star, but decided to get the Beyond Western instead. The cashier failed to inform me that they raised their prices until after I got the burger and they swiped my card. Thanks, Nattaly. read more

Carl's Jr - Beyond Western Burger - Fast Food Near Me - Riverside, California

See all

Horrible asked for fresh go old recooked fries & burger was old. very bad business cause if you asked for fresh and you say it will be make it fresh read more

Slow as balls waiting 20 minutes with only 1 person in front of us ended up reversing out since no one was behind awful

What has happened to Carl's junior!?! Anything vaguely healthy has been removed from their menu! No side salads, no wheat bun for the chicken sandwich, no lemonade or raspberry tea...force you to drink soda! No zuchini....carls Jr USED to be my favorite fast food spot but since Carl Karcher died, the food quality has died also! R.I.P Carl & to your food chain also read more

Wait in the drive thru forever when we ordered the chicken tenders for our daughter they took the order then said "wait, so the chicken is like really frozen, like really really frozen so if we cook it all the way it'll be really burned on the outside, is that ok?" Wait what? No. That's not ok. What kinda place is this? Never again. read more

Great customer service! Definitely will be coming back! Great atmosphere. The food is delicious. And there shakes are awesome.

Went to the new location on Van Buren and Lincoln 2 days ago. Ordered the guacamole bacon cheeseburger meal. The burger was cold. The cheese wasn't even melted Fries and milkshake were OK. No one else was there. The food must have been sandbagged. I hadn't been to a Carl's Jr since 1980. I won't go back. There was no excuse. read more

I asked for no onions and they included onions. Very poor service. I wouldn't even recommend this place to my enemies. read more

Carl's Jr - No onions means No Onions !!! - Fast Food Near Me - Riverside, California

See all

Not sure why reviews are low, they've always had good food at a good price. Employees are helpful and patient. Sometimes the deals are different than other locations. read more

Literally every time my husband orders food here it is wrong. We make sure to double check the order but they some how still mess it up.

I understand that young adults are trying their hardest to find a right job but this place is horrible. A couple of days ago I actually had to ask for my change back and today I had to ask for my drink when I was asked for any condiments read more

Carl's Jr - Also what's this??? - Fast Food Near Me - Riverside, California

8/23/24 8PM the friendly drive thru team was very helpful and appreciate that this location consistantly makes the breakfast stuff.

Don't even bother Employees are never efficient Forget food in your bag Leave you waiting at the order window for 5 mins to tell you it's going to take 10 mins because of a shift change!! WTF this is all from different trips. Save yourself and don't go here read more

What's the point of having two people on one drive through window speaker if neither can get the order right after repeating it back? I don't know what corporate mandate or policy this is, because it's happening all over California and it's beyond irritating. I would suggest not taxing your workers with an added complication. read more

Carl's Jr - My "Double Fiery Famous Star with Cheese, extra pickle." - Fast Food Near Me - Riverside, California

Rude customer service, Torta in front gave me dirty looks walking in, they DO NOT let you use the restroom no matter if it's an emergency or if you are a paying customer. How does corporate see these reviews and let them work here like that? read more

They can't even make the food fresh anymore. I get cold food not hot like why I'm I paying for cold food. Will not be going there anymore.

I came in today to order four meals and the young man who helped me was very courteous (his name is Angel). He was fast and efficient. The food was fresh and he bagged everything for me the way I asked which I was very appreciative. It's nice to see someone from a younger generation be so kind and courteous AND do their job efficiently. Thank you! read more

Bad quality food / burgers not cooked properly .. chicken looks old.. fries burned ... RUN! do not eat here Or you will get food poisoning ! read more

Should be a 0 ZERO!! Went through drive through and ordered. Forgot to order something for my son so i added on at the window. We got my son a California Classic, got home and my son always adds ranch on his burgers. He opens the burger to which it has bite marks and ripped in half. WTF??? I could of been asked to back up to reset their counter or anything. This kind of customer service is completely unacceptable for both the cook who prepared it and the other workers involved in this incident. As someone who works in the restaurant business this is DISGUSTING!!!! People who work long hours and don't want to cook trust you in preparing a meal for them as they just don't want to cook and need a break. I will be disputing my transaction with you as the whole meals could not be trusted with the BS your employees decided to do. My husband drove back up there to show them and they ignored him and just sat back and watched him at the window. So mu husband left their burger for them to clean up. read more

Carl's Jr - Bite marks in burger just ordered. - Fast Food Near Me - Riverside, California

I went to carl's jr. today and got a chicken club combo, I had a cashier named Jessica R. she was amazing and sweet, gave the best attitude, such great customer service from such a young girl. She also told me about the surveys on the back of the receipt and showed me the delish chocolate chip cookies. My food was hot and fresh! I loved the service so much, will come back again! Keep up the great job guys! read more

So I don't normally make reviews for fast food restaurants but this is absolutely the worst establishment they should consider closing it down it's franchised and not corporate they price gouge their customers a small burger small fries and a soda should not be $14 so I will never be back to this establishment ever again they have lost a customer for life because of bad customer service and price gouging read more

7/7/22 WORST CUSTOMER SERVICE EVER! I Drove to the window around 11:30pm to return a chicken sandwich, when I previously tried to order a Chicken SALAD. Mind you, My man was the person that ordered, he came home with the wrong item. I had tried calling numerous times before I even drove back to this location, was told they stop picking up phone calls at 8pm (should definitely have a sign up considering they're 24 hrs) plus, We NEVER received a receipt in the bag. (I am a past Carls Jr employee so I somewhat remember how issues likes these can be handled through their system.) I explained the situation, and was hassled about a receipt numerous times when I kept telling them that was an issue on the person who gave us our order....I was then told by a female employee that they would not refund me unless I could prove we just ordered. "YEAH RIGHT!" She was extremely unprofessional and definitely made it blatant that "I was rude" in response to her not so helpful attitude. I kept telling her to look up the past receipts in the system like an employee with some knowledge on how to handle these situations normally would....instead she felt the need to argue back and fourth with me instead, like a CHILD! Long story short, got my seven dollars back after 20 minutes. These dummies probably found the receipt they " ALWAYS" put in peoples bags (BS) on the floor or still on the receipt machine....can't fool someone who was once in your shoes kid. I will not be going back to this location and hope management trains their employees on how to approach situations like these better without emotions poking out, Y'all are on the clock and should have the restraint to act like sensible workers regardless of how the customer reacts. ALL OF THAT FOR 7$, imagine the full order! read more

HORRIBLE!! The manager Maria is so rude!!! She takes the order of the lady in front of me (after waiting 10 min) I go up and because I don't understand her broken English. I'm the bad person! She throws the bag to me like I had a problem! She needs a to get her shit together HONESTLY!! The food was wrong and cold. She needs to go!!! read more

What kind of idiot adds a beefy patty on a beyond burger... if anyone is ordering vegan food WHY ADD REAL MEAT WHEN ASKED FOR A SECOND PATTY?! This is the most unorganized place I've ever been to & I manage my own restaurant so I get the struggle but damn. They messed up my order TWICE & forgot to give me my food, I literally heard the girl tell the guy "why haven't you given them their food"... there was one girl with half a shirt on & so much distraction the employees asked us to give them a minute just so they could laugh & talk... embarrassing. So bad, wish I could do less than 1 star. read more

Whoever worked around 7pm on Monday fire them. I don't think these 2 ever worked in food service. I ordered 3 burgers and some nuggets. Drive through wait time 15mins . WTF read more

The 24/7 Amazon pick-up machine being inside is an inconvenience especially when they close the doors at their desired time.

I work in fast food and honestly i have never had such a good guest service experience then the two girls working the drive through today i know how busy it gets and how rushed people are and how hot it is in the kitchen but ah i went in sunday april 24th around 1:20 my receipt says the cashier is jessica.. i'm not sure if she was the one who took my order on the headset or not but she was so absolutely kind! I was so surprised at how genuine she was and the other girl at the window i believe she had red hair? was also so nice i called later to talk to the shift lead about it but ah please give those girls a raise or let them start accepting tips because they absolutely deserve it! 10/10 they were amazing i can not express that enough! Thank you! read more

Please train your employees to make a transaction with UCR Bear Bucks. This is a supposedly Bear Bucks accepting location but the last three times I've gone there I'm either told the machine doesn't work or told by an employee that they don't know how to do that. The only time I've been able to use my Bear Bucks here is when a manager was there. It is very inconvenient when I order my food and go to pay for it and that's the only money I have and then I have to leave hungry with no food due to the lack of training the employees apparently receive here when it comes to Bear Bucks. Either don't accept them at all or train the staff. read more

I went through the drive thru and they were friendly. They asked if I wanted to upgrade my order size and add any dessert. They also repeated my order and was greeted with a smile at the window. I felt like it was a relaxing atmosphere and it was clean along the way through. read more