I am impressed, they gave me a very good value for my car, fast efficient, excellent service and experience Perri bitton read more

My daughter bought her first car at this location. Four hours into owning it an alert came on the dashboard indicating it needed repairs. This was Saturday night. On Monday morning we took it back and were told it would be a few days to update the computer which turned into a few more days to repair the turbo waste valve. Today is day eight and it still isn't done. I am getting different answers from different people. The thirty day warranty means less when they have possession of the car for the first half of it. Think long and hard about paying cash for a car at carmax. Sure, you can return it in 30 days. You just have to wait 2 more weeks to get your CASH back. Also, they do not allow you to speak with a manager, they try to send you to a corporate office. So disappointed. read more

I've sold four cars to Carmax have yet to disappointed-- they treat you with respect no pressure buying or selling. I usually enjoy my visits because of their enormous amount of quality cars on their lot. Prices can sometimes be dicey, but they stand behind their sales. read more

Beware, they tell you no bodywork on the car then in the light you see the new paint peeling. Return the car in 2 days. The check they gave me $24,900.40 was denied, now I have no car and don't have the money! The home office stated they'll have a new check over nighted to me, never got it!!! BEWARE! STAY AWAY! read more

Re service department Victor and Michele are unprofessional and incompetent. They can't keep their stories and facts straight. Do better

This was a fast, easy and seamless transition to trade in and get a different car! I worked with Josh and Emanuel. They were attentive, efficient, thorough, thoughtful and reliable. I 100% recommend working with them at this Carmax location! Thank you for my car and your professionalism! read more

I brought in a car to sell and was given such a low ball offer. Car values are not really guesstimates...there's too many online sources that give you an accurate estimate both trade in or private sale value. I took my car to another dealership that offered a couple thousand more then CarMax...it was a fair offer so I took it. This place in particular feels kind of shady. I waited a long time to get the estimate. I don't recommend doing business here. read more

Easy, Simple, Fast. Jordan provided excellent service and made everything super smooth. Thank you.

Went to Canoga Park, CA location. Easy, stress free. Nice staff, big waiting room. Car Guru offered me a measly $500. Car Max gave me $4,500! They take your car back to their service bays and a mechanic looks things over. Entire process took about an hour bf I received my check. Highly recommended! read more

Pure trash! This buisness should be under investigation for the harm they do. Unreal, had my address as some town in ventura due to computer glitch and marked a late payment on my credit due to their issue. Still fighting 2 years later and I dont even owe money on it. Never marked late on a single payment my entire life. Buyer Beware! Do not buy from here. By the time you come back to fix all the problems and deal with the emplotees it's cheaper to buy new. read more

I stood in line at 9 am to sell my car; they opened at ten, and I was one of the first people. Once I got in at 10 am, they told me to wait an hour. It's almost noon, and still, nothing happened. Selling a car with them is a nightmare. They are slow, and you have to wait all day. Plus, GREG BROWN, one of the advisors, was super rude and aggressive when I asked him information. Someone should teach him some manners. Not a good experience at all! read more

CarMax - Used Car Dealers Near Me - Canoga Park, California

we purchased a 2022 nissan maxima from them and based on all the information they provided they stated that car never been in a accident but hell started then 2 weeks passed and we found out the car was in an major accident and they hide it from us upon taking the car back and going back and forth with the management they denied every thing and told us we can't do anything calling the corporation was a joke and not helpful at all so decided to go with a lawyer and that's when they offered buy back the car and give us our money deposit back which took 3 months but i'm happy that i endup with my money back overall it was a terrible experience and also cost me money for lawyers will never EVER use carmax again read more

2 weeks ago we paid for a transfer of a van from Canoga Park Carmax. We completed all paperwork online as well as they ran our credit and we were approved. We were told this car was being delivered to us within 14 days. We even went over the options we wanted added on to the car. I called today and spoke with several people at Carmax. Both in corporate, customer service and the local Canoga Park location. Canoga Park Carmax never transferred my van. Canoga Park Carmax sold the van I gave them money for and filled out financing for to someone else. Carmax never called me. So to recap. We paid money for a car delivery that never happened, had both of our credit scores run for a vehicle we were approved for but never got, never received any communication on their end for their actions, and wasted 2 weeks and several hours with this bologna. This was a horrible experience. This was the exact opposite of what a corporate online car dealership should be. read more

My experience was great. Got a great value for my car and it was quick. They are very friendly and Jose brought me water and as I waited they checked up on me to make sure I'm ok and that there working on my car and got me a uber to get back home after they purchased my car. read more

CarMax - Used Car Dealers Near Me - Canoga Park, California

I don't know why some gave this place a bad review but my experience was great! I went online to get appraisal and made the appointment to come next day which happened to be on a Saturday. David was there to help and gave me the same exact estimate that I got online. I was so happy that I was actually getting much more $$$ than I expected. Too bad they don't buy lease on weekends so I had to go back on weekdays. The best time is to come before they open (opens at 10 am) if you don't want to wait for hours and hours. In the end, I left the place very pleased and happy!!! They made the whole process very smoothly and not a lot of paperwork required. Highly recommend!!! read more

Do not buy from Carmax!!!! I had a car transferred & on hold, financing approved, all confirmed in writing ready to sign and drive off the day before my appointment. I called the day of the appointment just to confirm again because we live 2 hrs away to learn that my car was taken off hold & no one,  not even their Corporate Office in Richmond, VA has helped me so far. I keep calling, getting no answers, told  someone will call me back for 2 days now & not 1 person has to let me know what is going on. This is unacceptable, unprofessional and a huge inconvenience to my family.  I went to the Consumer Affairs website for Carmax reviews only to learn that this happens all the time! Go see for yourself (link below). Carmax has no consideration whatsoever for its customers & you'll likely be sorry especially if you have your vehicle transferred from 1 location to the next. It likely won't be there on your appt date/ sold to someone else!! The whole ordeal was a waste of time. Not to mention there are inquiries on my credit for a deal I was told I had, but it was taken from me by the company that sold the car to me in the first place! See Carmax reviews & mine for yourself here & BEWARE!! https://www.consumeraffairs.com/automotive/carmax.html read more

CarMax - Text that I received from a Carmax Salesperson the day before my appointment date that all was ready for me to sign & pick up. - Used Car Dealers Near Me - Canoga Park, California

Just purchased 2019 Cayenne S, so happy with the customer service received by Jallen! this person went through all the hassle been happening with my condition for weeks! if you go carmax at this dealership, go find Jallen as the sales respresentative! you would thanks me later for it! I hope carmax would give him a raise! he deserve one! Thanks Jallen for everything! I really appreciated your hard work!! read more

The first problem I experienced with my Ford Fusion is having to buy all new tires, this happened during August which was not even a year of having the car. This expense was 1,000 that was not part of the budget now this would be added to what the car cost me which was over 20,000 now it's up to 21,000 unexpected expense. The second issue I had with the car is the check engine light turned on after only 62,000 miles which is not a high mileage. What has me really upset about all of this is that CarMax gave me reference to one of their mechanics through the maxcare warranty but this mechanic did not find it important to call me to keep me updated on what was wrong with my car! Furthermore when I called Maxcare back to get help to get a rental they misinformed me about calling back to get help to get a rental to be able to commute to work while my car was in the shop. This made feel as if I am not really important as a CarMax customer after my purchase, I feel that now that I am having issues with my purchased car everyone at CarMax is inconsiderate of my transportation needs. CarMax asked me for all this documentation from the mechanic, then the mechanic mentioned not having a concrete answer to what the issue the car was presenting, then I call back for help and then I am stuck without transportation for work. I respectfully apologize for anything I have said that is offensive to all the employees that are doing their best at CarMax but I was not fortunate enough to speak to any of them. I feel that now that I am having issues with my purchase, getting me help with my needs is the last thing on CarMax's mind. I remember giving a great review when I first came to CarMax because of how great the customer service. I can only assume that great customer service is given with the sole purpose of profit gain but not given with integrity. read more

CarMax - Fusion 2019 - Used Car Dealers Near Me - Canoga Park, California

First, the employees have a horrible attitude. It's like I owe them money or something. If they are that miserable at their job, it's not my fault. Second, I made an appointment at 11:00am on the dot and for 25 min nobody approached me after I sign in. Then instead of being apologetic, the old guy by the name Frank was keep saying that I don't understand ( not sure what I wasn't understanding). When I got upset and said who I are you to say what I do and don't understand, he just left. Then Greg came who is I think a manager. Apologized and took out info. It's 12 pm I am still waiting for them to give me an appraisal quote. I was able to leave that place at 12:17 with a very low estimate. read more

I sold my '18 Escalade to Carmax for $4k more than they offered me online. It was an easy process. They took care of all the DMV paperwork. Try to come in when it's not so busy. It helps ALOT if you clean your car before bringing it in. I saw a lot of very dirty cars being inspected. Carmax will pay you with a bank draft and it took 5 days to see it in my account. Thanks BofA :( read more

I would give negative 5 stars if I could. Carmax endangered my life. They fraudulently sign documents stating the car had "120 checkpoint inspection" this is false. The car was not inspected. They sold me a broken Range Rover and I lost control of the vehicle and I'm lucky I made it to safety. See the attached report from Land Rover, Carmax is paying Land Rover for repairs. The car had a broken axle, after market parts, disconnected parts and was a hazard. Carmax committed fraud and they don't give a hoot about the lives of the people driving these cars they sell as long as they make a profit. Think twice before buying. I'm reporting to the Better Business Bureau read more

CarMax - List of repairs and damages in the car immediately after purchase. - Used Car Dealers Near Me - Canoga Park, California

I have gone to 3 different CarMax's and I think this one was the sweetest! I was able to get the lovely Anna Brown. She was wonderful! Upon my arrival, she was super nice and so patient walking around with me all over the lot when I had really originally come for one car but then of course as you know you want to look at others when you're here. So as we walked and talked she was very charming and took very good care of me. I felt lucky to have her and I really appreciated her kindness. I even told her boss that he had an amazing person in his store. So if you are looking for a great CarMax-I will say they were pretty darn great! Check them out-they have so many cars to choose from and they even offered to bring another car I liked to their store for me! Great service!!!! And Anca Brown-you were delightful to work with! Thanks for everything -I know I will love my car because I had help-and a wonderful person who took good care of me, let me have options and really listened to me and what I wanted. PS. They had 80's music playing-so I was very happy! Come give them a try! Great team here and they will take good care of you! HairFerry read more

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After a rather rough start with this location (hence 4 stars).. I was put in contact with Jordan to find a car similar to the unsellable one that my heart was set on. He was there every step of the way eager to assist me in any way he could. Upon locating a vehicle that he actually brought to my attention, he worked quickly and efficiently with his manager to get this process completed as painless and quickly as they could. The entire staff that I interacted with were very kind and friendly to my growing family offering waters and coloring books to keep my children occupied. We are extremely happy with our purchase and if it wasn't for Jordan's patience and assistance we would have 100% gone elsewhere. He is a valuable asset to this location. Thank you Jordan! read more

I came here to get a quote for a car I was looking to sell. They offered me $1000. I sold it independently a week later for $4000. I knew there would be a discrepancy but that was unbelievable. The guy helping me out was very kind though. read more

I guess because they're so successful, they don't care, or are understaffed. But they just drop the ball over and over again. They say someone will call, they don't. I took my car in for appraisal, I agreed to purchase the car that they brought in. And I can't get anyone to sell it to me. If I ever get a car from them, I doubt I will ever try to buy another from them. read more

I'm fuming right now. I called to make an appointment for a test drive at the Canoga Park Carmax. I gave them the car's stock number. They said to come in at 8PM for the test drive. Great! I get there at 8 on the dot, sign in... car doesn't seem to be ready. In fact, a salesperson doesn't see me until 8:30. We then take 15 minutes to process my insurance, copy my driver's license for the test drive, by now it's 8:45... and they say it's too late to do the test drive. Dude, I drove from West Hollywood for this friggin' test drive. 45 minutes there, 45 minutes at Carmax, and a 40 minute drive back... 2 HOURS AND 10 MINUTES of my life and I don't even get to drive the friggin' car?!? The manager said the only thing he could do is reschedule the test drive for the following day. I was on time. Why did I even bother scheduling a test drive? Sorry buddy, you lost a customer. Too bad, the car looked sweet too. read more

Our license plate tags got expired yesterday on 09/21/22. I called to CarMax to figure out why my license plate hasn't arrived for two months already. And after I spoke to costumer service I've been told to go to nearest CarMax location and have them extend my temporary registration and license plate. We went to local facility where we've bought the car. The employee told us that they don't do extensions and if I get pulled over and get a citation then they will reimburse me afterwards. Are you serious? Thats what I asked. And was told "Yes, it's ok to get a citation which will be reimbursed later on" I called manager on the site and ask her to help. She told me same think, "Yes, thats ok to get a ticket" and even after I told her that my car might and will be towed away because my license plate is expired and basically car is out of registration, and most of the time I'm driving with my four children in the vehicle and I can get stranded on the streets with them if my car gets towed, she said "Thats ok, I can't do anything about it". She went and checked something in the system and told me that DMV has not cashed the check they send them for registration and they have to check it out sometime in a period of a week, by walk in to DMV. Are you serious about that??? It wasn't my concern to run to DMV for my registration or license plate, or uncashed check we provided. They had to follow up on it and not me. What a hell is going on with you guys? Really? "Get a ticked and possibly your car gets towed away, then we'll reimburse it to you"? That a normal answer? VERY DISAPPOINTED WITH THEM AND SERVICE. read more

CarMax - My expired permanent license plate date. - Used Car Dealers Near Me - Canoga Park, California

Yes, the Carmax lot is the worst office I've been to. They hold you hostage for more than 45 minutes before u can even walk around after they've expected you to give up all your info like address, telephone, and email. They don't give any amount of money for the trade-in worth of value and they are flat out rude!!! read more

Ms. Taylor was Very helpful and guided me thought the steps. I was Greeted and Helped right away. I got 2 New Tires on Carmax. I feel Safe with the Car and Proud to say I got it at Carmax. Thanks to Taylor and Lyla and everyone else. read more

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Let me start by saying I completely understand that things can take a bit longer due to Covid and I'm appreciative for what CarMax and every business is doing to keep customers safe. Stay away! That said, my experience at this location has been awful. I came in to sell my car following an appraisal a few days earlier. I called in advance to explain I was coming in to complete the transaction and they provided me an appointment. Upon arrival, I was told it could take 1-2hr to get the official payoff quote (again understand that waits are long). However, however what I wasn't told is that I can leave and complete the transaction once they receive the number. 3hrs later I decide to leave but they ask to keep the registration. Get a call next day that they've received the payoff which oddly happens to be $5k plus more than what I got when I called the financial institution. This news made the possibility of a deal a mute point since it would put me upside down on the loan. I tell them I'm coming in to pick-up the registration only to be told they've MISPLACED it! They may be a no haggle/no hassle but that's only when it comes to selling their cars. Dealing with this location has been a complete failure on every level. Just avoid this location and if at all possible just avoid CarMax! read more

Thank you Carmax for honoring your guarantee and a special Thank you to Sion and management at Carmax Canoga Park for making the deal happen on my 2019 Pilot. It drove like a dream so smooth I'm happy Thank you. read more

CarMax - My new ride mom's taxi - Used Car Dealers Near Me - Canoga Park, California

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Lila was our salesperson. Zero pressure, like most Carmax personnel. Didn't even flinch when I found the right car but left to go to another Carmax to check out their inventory. Came back within hours and Lila set me up at her desk. Tierny from financing explained our paperwork and finished up with us quickly. Drove out the door within an hour. Discovered from this experience that I always want to work with female salespeople. I'm no feminist , but I really did enjoy working with folks who don't have the scent of desperation on them. Thanks Lila and Tierny! You both were superb. read more

I give Joshua/josh 5stars very patient answered every question I had and I walked out of there satisfied now let's see how the car does !

Worse place ever never buy a car from there car max at canoga park ca on rosco blvd Garbage cars and expensive and rip off read more

It's really a hit or miss at this location for customer service. I walked in to drop off my car last night for another electrical issue (less than 2 months of purchasing) and the front staff just starred me down. Like why even be there if you're not going to greet the customers? A sales associate had to get up to take my keys. The Burbank location is way better. London in the service dept rocks though! read more

Bought a 2019 Toyota Corolla from this place! My sales lady was very friendly and easy to work with. Right now with COVID, they're doing solo test driving so be prepared to sign documents and provide your insurance and driver license. Also they probably have the most COVID safety protocols of any business I had gone to. They definitely go the extra mile to make sure the employees and customers are safe. Overall I had another great experience with Carmax. This is my second car purchase with them. My only complaint is that they seem to be pushing the warranty more than they did the last time I bought my car. It gave me slight "traditional car dealership" vibes. But it wasn't horrible. Overall, I love the painless, reliable, and reasonably priced convenience of buying a car at Carmax! read more

CarMax - My new car! - Used Car Dealers Near Me - Canoga Park, California

Bought a new car here because it was the exact year and model that I wanted. The service was pretty good, though not outstanding. I then had some issues with my loan since I was using a credit union to finance the loan rather than the CarMax financing. I attempted to reach them by phone, and waited at least 30 minutes on six different occasions. My loan officer had the exact same experience. Seems to be very poorly managed as the phones are not answered when you need to speak to someone at that location directly. Not sure I would buy here again at this location, but I would probably buy from another CarMax. read more

CarMax - Used Car Dealers Near Me - Canoga Park, California

DO NOT GO THERE! We've sold many cars to Carmax before and it was always a breeze, but at this new location in Canoga Park, we waited for 2+ hours before someone came out with an offer! In fact, we checked in with an online offer and was told it was going to be faster. Then we saw our car was actually appraised after a few minutes. But, since the appraisal, it took 2 hours before getting called. We have seen many people coming in before us who were served right away. What did the Carmax employees do? Did they think we had a hot car and they had to cross check everywhere? Were they profiling us and couldn't believe that a couple of Filipinos brought in a super clean Jaguar, with low mileage and a clear title? We were the first owners of the car since the manufacturer and the dealer brought it out for sale! Since checking in, there was no follow up on our transaction. The person who checked us in did not care to endorse us to someone, nor update us at all. On the LCD screen, it showed that our offer was ready for a long time, but no one came to us! When we finally got our offer, we waited another hour for the check to come out. The person who gave us the offer was not even there anymore, and he did not endorse us to whomever was to take over to finish our transaction. There looked to be a manager on the floor but he did not do anything to make sure that transactions were followed through. There was only 1 hardworking person on the whole floor, but unfortunately he was not assigned to our car. His name is Phil, and he had turned around a lot of transactions, and he made sure that he saw everything through till the end. read more

Service center is the worse. I went the first time for a check engine and a noise on my driver side. Took 3 hrs saw my car parked outside and told the lady on front desk. No one told her it was ready. Okay fine, she gives me the update just to tell me they didn't have the part and had to be order. Okay, I asked about the noise on the driver side she said they didn't check that part but ones I go back it would be on the notes and they can check it. Go in a second time took almost a month. They changed the part and checked the driver side didn't have the part again and gave another appointment almost a month later. I get there late because there was an accident I was told I needed to wait. I asked the ETA she didn't know. Calls me says I will wait 3 hrs it was fine until I waited 6 hrs for my car. They offer to pump my gas and wash my car but even for the car wash it was taking for ever so I decided to leave. Now my cars radio doesn't work and USB charger either DONT BUY FROM HERE!! problem after problem now I have to fix it my self. read more

I had nothing but a wonderful experience with buying and selling at Carmax. My previous car was getting up there in milage and I knew I had to trade her in and upgrade. I had a 2012 Chevy Volt and she served me very well with little issue. However, the warranty on the electrical ev battery was coming up and I didn't want to be saddled with the replacement bill. Also I knew she was losing trade in value, so she couldn't last for me another year. I was advised to go to CarMax for the appraisal. Oh, before I review further, I previously went to a different dealership where my heart was set on a car. I made an appointment days in advance, when I showed up, not only was the car sold the night before, NO ONE CALLED ME TO NOTIFY ME. (COUGH COUGH RYDELL) The sales people there proceed to give me a trade-in value that fluctuated, but they were also selling a similar car with similar miles for 3k more than what I was looking to spend. Needless to say, I left the lot with my original car and I didn't give them a dime. I keep trying to give Rydell a chance, and they disappoint every time. Anyway, I scheduled a trade in appointment and test drive (for a different volt). I got my value, higher than Rydell. I wanted to know how much money I needed to put in. The car I was originally scheduled to test drive wasn't an ideal color. The sales people/staff were all super friendly, not pushy. This was day one. I eventually, by chance, found the perfect car online, but at a different CarMax. I requested it to be transferred so I can look at it. Two days later, it arrived and it was ready. I scheduled an appointment the following day to test drive. Day two: I arrive with my paperwork in hand, practically ready to purchase a car. One small snafu - in order to test drive, one must need collision as part of their insurance, which I didn't have. :( I rescheduled for the following day, in the hopes I would have my policy amended. Day three: after making some phone calls, I wasn't able to fix my policy. No matter, the warranty and extended warranty will cover any issues. After a few hours, I drove off with a newer car. Very easy process. ZERO runaround, or push and pull from the sales people/staff. I said my "thank you and goodbye" to my previous car, with many tears. I highly recommend going to CarMax. They will not give you the run-around. They don't talk down to you and treat you like an human being. read more