First time selling to Carmax, & id say my experience is very annoying. Long story short, I was told to call today for Carmax to be communicate w my financial institution so that I can come after work & the sale will be all set up. So I did, a bit before 10 am. Already been transferred 4 times, right now on hold for 39 minutes. Been almost 30 minutes since the last person told me to hold (again) AND they haven't even started anything. Yet to take down my name or info. Oh, & they gotta re-appraise my car cuz they couldn't close (contact my financial institution) despite me coming in past 2 days ** review will be updated with my total hold time & the longer story read more

CarMax - On hold - Used Car Dealers Near Me - Inglewood, California

I went into CarMax to sell my 2003 Cadillac CTS with 91,000 miles on it and in great condition. The process was easy, and it was very fast. I called in about 8am on a Tuesday morning, made an appointment for 11am and was in and out of there in about 35 minutes. I had checked out craigslist, autotrader, and Carmax for comparable pricing to see what the cars were going for on average so I knew what to expect. The market for the car ranged from $7,000 on the low side (high miles, or in need of body work) to about $14,000 on the high side. I figured I would get offered a low amount, and I needed it gone fast so I was expecting about $6,000-$8,000. It took them about 20 minutes to appraise my Cadillac. When the appraisal came back through, I was APPALLED. They offered me $3k. My rims cost more than that! I looked on their site on my phone and searched for all the 2003 Cadillacs that Carmax had up for sale. The CHEAPEST one they had was $13,980!!!!!! They need a $10,000 mark up to buy my car??????? I got up, shook the guys hand, and left immediately. I then drove to a dealer, who offered my $5,800 for it. Almost DOUBLE than what Carmax offered. I then though, if the dealer will offer me that, then maybe I should just sell it on my own. I put it up for sale on Craigslist LOW to try and get what I was ORIGINALLY expecting from carmax. I put it up Monday morning for $6,500 and sold it to the first person who looked at it. I couldn't believe how badly they lowballed me. This place is an absolute rip off. But if you are a drug addict or owe the mafia money or something and you need cash fast, then they will give you cash fast. Just know that you can go to a dealer and get double. read more

CarMax - Used Car Dealers Near Me - Inglewood, California

Yooo Senayt Feleke and Jerick Leblanc gave me the best customer service I have ever received from a car dealership. They were very tentative to my needs and did whatever it took to make sure I ended up in the car that I love. They are very caring and outstanding at what they do! Love these people read more

*** Review of the appraisal process for sellers. *** Went online to schedule an appt for an appraisal and they responded the early next morning to confirm ... 3 Upon arrival next day, they said they were backlogged and that my appt would require an add'l 20min wait ... 1 Once appraiser was available, it took about 30min ... 4 Actual appraisal was spot-on, but offer was paltry ... 1 *** Offer was about 50% of blue book value. (ugh) *** read more

The buying was a great experience. Zero complaints there. I had good experiences in the service department except for 2 occasions with the same person. So, I had transmission issues and I called. She barely listens to me and said I should go to the dealer over the phone. Not even "bring it, let's take a look etc..." The dealer fixed my transmission but they found what was according to them "tampered ABS wires". One of them was crushed and was 'fixed up' using zip ties. The other one was kind of cut a little bit. According to the dealers, someone probably tried to do a micky mouse repair on it. So, back to Carmax. Lucky me, I get the same lady. And again, I hardly finished describing the issue and she tells me they do not cover that and that have to pay $74 to get it inspected. She is pretty much trying to tell me I am wasting my time and money. I just didn't buy what she was saying and decided to do it either way. Couple of hours later, the mechanic calls me and says he will replace my ABS, and I will not be charged at all as I am covered. Some people go above and beyond by treating you like a customer that paid for extended warranty out of pocket, while others give you some misinformation and just can't wait until you are out of their hair. That lady is an example of the later. read more

Got an amazing deal on an Audi A4 last summer! My salesman Byron Montague made the transfer process and the closing of the deal super seamless and straight forward! Car buying for me has never been that easy before! Also six months later for my first service at the Carmax service center, my technician Bryan Gonzalez went up and beyond to aid me with all questions and preservation recommendations of my Audi. I feel 100% confident that my car will run for a long time in his hands. Great Customer service experience on both sides! read more

Just sold my car to Carmax. The experience was so easy and user friendly. Everyone I came in contact with here was just great. They honored their online quote completely after reviewing my car, and paid me immediately. Had a terrible experience with Culver City Toyota just the day before regarding the sale of my car so,was extremely happy to deal with people of honesty and integrity. Totally recommend Carmax. read more

The people here are very rude they give u single word responses so they dont have to talk to u they dont even make eye contact to show they are concerned about what the problem may be with your car do not buy a car from them or take it to be service they are disrespectful. Once u purchase your car they treat u like trash cant talk cant answer questions and play as if they dont know and they also quote u wrong prices over the phone they all need to switch they're jobs to not dealing with the public the customer service skills are POOR. ESPECIALLY THE GIRL WHO SITS IN THE MIDDLE DESK WITH BRACES ALL SHE WANTS TO DO IS POP GUM AND LOOK U UP AND DOWN.... PSA U NOT SUPPOSE TO CHEW GUM WITH BRACES RUDE ! read more

Patrik King was very helpful in insuring I purchased the car I wanted. This is my second time purchasing a car from Patrick. Thank you!

This rating is mostly for the SERVICE CENTER. Last Tuesday I went into the service center for a simple oil change and to get my headlight replaced. I had an appointment for 8 am and arrived a few minutes early. Those two simple items and I was there until 10 am, two hours. I ended up having to switch cars with my boyfriend and leave in order to make it to work on time because I didn't expect such simple repairs to take two hours. Then, on Thursday night I am driving and realize my headlight was in fact not replaced, they just turned off the alert on my dashboard for it being out! I checked my receipt and yep I paid for a headlight and the "labor" to replace it. When I call they ask me who the person working on my car was - IDK and why would I? They look it up and they tell me who it is and put me on the phone with him. He says he can't get to my car on Monday too many appointments (they are closed on weekends too which is so inconvenient) but to come in Tuesday morning but call first (why?!). So I wake up early on Tuesday of this week and call and he asks if I can come "later on today" what in the world? Then asks what time is good for me on Wednesday and I am just so confused - the time that was good for me was last Tuesday when I made the appointment! So he says get here at 8am Wednesday when they open so he can "squeeze me in". I had work so my boyfriend took my car and well he got there at 8 and was told there were two cars ahead of him and is still there waiting now an hour later - for a HEADLIGHT to be replaced! Throughout this entire ordeal we have not received one apology for the waste of time this has all been. I will update with the final time count if we ever in fact get the headlight replaced that we already paid for. read more

Garren was extremely helpful throughout the whole process. He made everything simple and was very transparent. Even when there was an issue with some of my documents he made me feel reassured that he was doing everything in his power to help with the process of trading in my car. Now a days, not a lot of people show his willingness to assist and positive attitude. It's greatly appreciated and a breath of fresh air. I would definitely recommend Carmax and Garren as your representative. If management is reading this give Garren a raise or some kind of incentive for his AMAZING work! read more

I purchased a Mustang from Carmax near LAX in Inglewood. I had initially visited the Carmax in Burbank and had a wonderful experience. We were greeted by a friendly saleman the moment we walked in. He did not pressure us or bother us. He asked some basic questions and we let him know that we were interested in seeing the Mustangs in their inventory. I checked out what they had and then remembered that the Inglewood location had an 09 mustangs in my price range. So with that, I hightailed it over to the Inglewood location with my friend Sergio and a box of Lorna Doone cookies in tow (we had been car shopping all day on an empty stomach). Traffic was horrendous as always but we arrived around 3:30. Upon entering, this location is very different from the Burbank location. At the Burbank location, salespersons were feverishly working with customers. Here, there were a lot of sale personnel standing around talking to each other about random things such as reality tv shows. As soon as we walked in, we were not greeted at all, by ANYONE. Despite there being several people standing around on the floor. We walked around aimlessly in search of some help, but I guess reality shows are much more interesting to talk about than making a $20K sale. My friend Sergio actually went into someone's cubicle and asks if he could help us get a salesman to help us because we wanted to test drive the 09 mustang. So he tracked down someone for us and his name was K.J. That's when things turned around! K.J is an awesome salesperson and a great team member at Carmax, I HIGHLY recommend that if you're going to the Carmax in Inglewood, ask for K.J!!! I could have easily just dealt with the Carmax closest to me (Burbank) but I'm glad I purchased from K.J. Carmax has a 5 day return policy, which you pretty much won't find ANYWHERE else. Since I was buying used (a 2009) that was a big selling point for me because that gave me a few days to have my mechanic do a very thorough inspection and for me to drive it a few days and see if it was for me. I ended up deciding to upgrade to the 2012 Premium V6 instead of the 2009 base trim. K.J went above and beyond. It was at a different location so they had to transfer it. When it arrived I inspected the engine, transmission and the interior and exterior. Everything checked out but I'm still going to have my mechanic lift it and do some more inspecting. The transaction was great. I love the car. I had checked all 546 mustangs in all the dealerships within a decent radius to me and this one met my needs perfectly and the price was a little lower than all the Ford dealerships I'd searched. So the price was fair. I had also checked the market reports for February since I have a friend who works for a Toyota dealership, so he hooked me up with market reports, which are not available to consumers. These reports let you know what the market is like. Right now the market has improved quite a bit so I wasn't expecting the rock bottom deals I got back in 2008 and 2009 when the market had crashed. But again, I searched just about every dealer that had a mustang in inventory in my area and I found the price at Carmax to be very fair Johana in the business office is awesome too. She is very knowledgeable and makes sure you understand the documents you're signing. She's really pleasant to deal with. She's friendly, but still professional at the same time. The woman at the customer service desk was extremely helpful and wonderful as well. I don't know her name. But she was awesome. Almost everyone else we encountered at this location leave a lot to be desired I hate to say. But the wonderful people we encountered made up for it and I'm happy with my purchase. ADVICE TO BUYERS It's extremely important to research dealers and private sellers in your area to get an idea of a fair price range. In addition, if you're savvy at negotiating, you will save a few bucks at a dealer. I had negotiated several very good rates at about 3 dealers but the mustangs they had were not the color I wanted, so in the end, I went Carmax because they had the color I wanted and that was more important to me than saving a few bucks. Also be sure to have your mechanic meet you at Carmax and perform a thorough pre-purchase inspection. Make sure it is a mechanic that you trust and I highly recommend being the sidekick during the inspection, look at everything the mechanic is looking at. For example, if he is under the car and then tells you there is an oil leak, you won't know if he is telling the truth unless you go under there with him and see it for yourself! I took off one star because of the negative initial experience. Here we show up with a $20,000 check and no one greeted us or offered to help us, and instead stood around talking about reality shows. If it weren't for K.J, Johanna and a couple of other wonderful, professional people at this location I'd give this place 1 star. read more

CarMax - 2012 Mustang Premium V6 I Purchased from K.J Johnson on 3/20/2013(I highly recommend him!) - Used Car Dealers Near Me - Inglewood, California

GRADE F for customer service, it is lacking. Was 100% ready to purchase a car. Sells persons walked pass me...only after 20 mins and I stopped one of the sales person to be told I had to go back outside to side in....no one was at the front desk upon entry...sell person walked me back to the entrance only to help someone else...no worries will not go back to to Inglewood Car Max. read more

I got a good price on my cars that I sold to them! The process was very painless and they were so friendly and I don't have to deal with someone's check bouncing or being ripped off by the buyer! Sometimes it's fast but when they are really busy then it takes longer but I didn't mind cuz what I got a good price for my cars! read more

Bought a car from them. The car wasn't the best so I brought it back and returned it. I gave them cash for the car. I get a check back. I asked them if I can get my cash back because I gave them cash. Nope I get a check and it's only a deposit check so not only can I not use the money I got back but I have to wait and I'm car less. Carmax is the worst don't mess with them if you are trying to do car things. Just go to the dealership. read more

After lots of research, I found the car I wanted at Carmax near LAX, so after work, I headed over to Inglewood. As soon as I got there, I was greeted by an older salesman (I won't mention his name because he probably has a family and I don't want to ruin the guy's career). I told him that I knew which car I wanted, but I still wanted to look around. He grabbed the printout from my hand and lead me to where he thought the car was. I told him I was in no hurry, but he insisted that he could find the car faster. When he failed to find it, he insisted that we go in. I told him I wanted to wander the lot and see what else they had. Instead he pushed me to go to his desk so he could check on the status of the car. As we walked to his desk, I already thought, "Dude, I don't car if you find that car, you've already talked me out of the sale." Up till then, I was just annoyed. As I sat at his desk, I got the feeling that he was not listening to me at all, especially since I kept protesting and telling him I wanted to look around. Driven by a need to be efficient, he ran to the manager to ask where the car might be. I don't know if he refused to listen because he thought I was a stupid woman or because he really needed the sale, but the result was that I had become angry. Either way, I didn't come to that dealership to have some guy decide he was my dad. While he was away from the desk, I slipped away to the lot to take a look. I actually found two other carsthat I was interested in, both of which were much more expensive than what I had in mind. If this guy had just laid off, he could have soledme a cute little Miata for $4000 more than I planned. Unfortunately for him, I was already mad and determined not to give that guy or the store my business. He finally caught up me with me in the lot and with hopefulness asked if I still wanted his help. I hated to be frank, but I told him, "No, not really." Dear car sellers of L.A., don't work so hard to make a sale that you scare the customer away. Desperation is unbecoming, so when you meet a customer at the door, give them your name, then walk away. You'll be surprised when that customer goes out of their way to find you. If you want to buy a used car, then I highly recommend making an appointment with Wesley Davis at the Carmax lot in Torrance. Check out my review at: http://www.yelp.com/biz/iqu-etW9hGONRtV-hviuUA#hrid:KsKsvjNGAEVg01b_IjNndA You won't regret it. read more

WARNING!! This is the WORST PLACE to go if you want to sell your car. See my reasons below: 1. THEY LIE -- I wanted to sell my old car. So I went to test the waters on February 2018. They did an appraisal, and I didn't sell the car to them because I felt I could get more money somewhere else. On June 2018, because I hadn't sold my car yet (I had been on vacation and with a lot of work to do), I decided to go again. This time, though, I called them first to see if they had the previous appraisal on their records . They said no; they said they didn't keep them for more than 7 days. So I trusted them and I took the car there again. But when the salesman asked for my phone number, the February appraisal immediately popped up. 2. THEY DON'T TAKE RESPONSIBILITY -- Do you think he apologized for them having lied to me? Nope. He just laughed, like saying, 'Oh, you're naive'. 3. THEY TAKE ADVANTAGE OF YOU -- Since I was already there, I decided to get a new appraisal. And they offered me half of the amount they had offered in February. To be specific: now they were offering 500 USD for a 2002 GOLF Car that worked in every sense of the word (engine, AC, sunroof, etc); and the appraisal in February was 1000 USD. I asked about the price difference, and they said the market had changed a lot. Obviously, I said no and I left. 4. THEIR PRICES AREN'T COMPETITIVE -- And guess what? That same day in the afternoon, I sold my car for 1,300 USD via Craiglist. That's it, 300 USD more than when the market was supposedly good for them. Seriously, if you need to sell your car try somewhere else. read more

WBYCEIYDBO. We'll buy your car even if you don't buy ours. I've seen the commercials, but never been to one until yesterday. The process was seamless. Sat down, collected some into, gave us an offer good for 7 days and we took it. Let me share too that it was spot on with Kelly Blue Book so when I saw the number I was like that lady on the IKEA commercial when she saw the receipt. "Honey, start the car! Start the car!" No, but seriously it took a few hours with some waiting between steps, but much cleaner than selling your car to someone else. I'm a believer and as we strolled around the lot he no-haggle pricing is helpful knowing you don't have to negotiate (what most hate about dealerships, but my wife thrives at). I'll be telling my friends about Carmax when they're looking to sell or buy used. read more

I went to sell my wife's beater car and nearly everything was great. Customer service was generally amazing and just everyone was pretty courteous. However, everyone slow af. It's like they got employees from the dmv. Not all but just the one that helped us. Anyway, I'd go back but with an iPad and a sacked lunch. Thx. read more

A HUGE HUGE HUGE selection of cars to buy. All slightly used in some way but in great shape. They have everything from lower end model cars to upper end Mercedes Benz. Whatever your price range, car type, care color, they pretty much have it. THE ONLY downside is its pretty pricey for used merchandise. Theres some cars with crazy miles on it over $20,000 -_-. Like can a bitch get a discount for wear and tear!!! Also the cars are mostly locked on the lot (which I found to be normal at most lots) but since this place is so huge and nearly impossible for thieves to penetrate, I believe they should keep some unlocked. Just made it a hassle to have to find someone if you wanted to take a quick gander in the vehicle. The sells men arent pushy either. We let them know we were just browsing and they pretty much let us explore. Wasn't any pressure to buy. They have sooo many vehicles it would of been a pain to have someone tryna push each car. Overall great place if you looking to buy a car but don't know exactly what you want. Just come here and browse. The no haggle-price makes it unatttractive to actually wanna purchase something here. Specially cus its pretty pricey for used goods. read more

CarMax - Used Car Dealers Near Me - Inglewood, California

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Worst customer service and a waste of time. I booked a car 8 days ago to be delivered to my location. Since then I've been trying to get in touch with Carmax representatives to schedule a test drive. Today after 30 min on hold they told me it was rebooked for another customer, promised to resolve it and return a call. Never happened. I called again, 25 minutes on hold and three different representatives. The call dropped and no one called back even though I left my number in case it happens. I called again, 35 min on hold. "Sorry, the car was rebooked to another customer". What a waste of time. read more

Best service I got in a very long time! Luz helped us, and she was wonderful and genuine about all the small details. In general, all of the staff were polite and patients with us. Definitely 5 stars. Thank you Luz! read more

This is a review of their Car Appraisal Service. Wow, no hassle at all! I was in and out in about 30 minutes as promised. I obtained an appointment online but for some reason I got the wrong date. When I arrived and, of course, my name was not on the appointment list, the staff seamlessly fixed it. Moreover, there was no attempt of any hard sell throughout my entire visit. Highly recommended. read more

When everyone else said no, Carmax said yes! I am so thankful for the staff here! Monte and Christian made it happen, I recommend everyone go here. The staff is welcoming and they make sure to make you happy and get you out as quick as possible!! read more

CarMax - Used Car Dealers Near Me - Inglewood, California

The hourly paid staff will sit there and waste your time, running your info and credit through several companies to see you walk out the building without a car. Do not go here... save gas read more

Absolutely horrendous. Was waiting for 3 hours, well past closing time, to get service from one sales rep who was handling 4 different customers. Had an appointment but waited over an hour past my appt time . Then called in for a simple request 6 times and was redirected and disconnected immediately every time. I don't understand what the disconnect is or why the service mentality is so so poor. read more

Carmax LAX is a joke! The service department hangs up the phone when it rings. Three days, 16 calls, all hung up on.

What a great experience at Carmax Inglewood with Mark T. He was very patient and knowledgeable. (He was so handsome, I was as trying to hook him up with my 32 told daughter. But back to the business at hand. LoL) His manager and coworkers were also helpful. Ms. Heidi explained alllll the paperwork to me. It went smoothly after every i was dotted and t's crossed. Thanx again #CarmaxInglewood read more

CarMax - Used Car Dealers Near Me - Inglewood, California

After a horrible experience at some other dealerships I decided to give this Carmax dealership another chance and was happy that I had a great experience the second time. My sales man Afshin was very nice and helpful with both my trade in and purchasing my car. He helped made the car buying experience and trade in nice, smooth, and simple. He helped me found the car I liked on the website and brought out for me to test drive. he did not pressure or rush me to buy something compare to some other dealerships. Took a few hours to process the paperwork and everything else which was long but was all worth it in the end. Afshin also updated me on the wait time to sign off the paperwork since it took long since it was a busy Saturday were many people were trading in there cars. Thank you Afshin again and also Destiny in the paper work office for making my car purchase a happy and wonderful one. Perfect way to start off my birthday week. read more

CarMax - Used Car Dealers Near Me - Inglewood, California

I had a pretty decent experience here recently. I came in without an appointment and was seen straightaway. The only con was it was a 4hr process that left me depleted. My sales agent, though she was nice, kept disappearing for 30 minutes here 30 minutes there. I was about to cuff her to the chair if she did it just one more time LOL. I ended up getting a nice little coupe, which is going to take some adjusting too, since I was so used to sitting up high in my HRV. But, it's super cute and super luxurious, so that's the bonus. All and all, it was a great experience and my sales agent was very helpful. She even gave me a ride to get my social security card from my wallet, which was helpful. The only thing that sucks about carmax is the waiting. Carmax truly needs to revisit the customer experience and do a better job of alleviating the waiting to do simple things like sign documents. Would I return if I were on the market for another car? Sure, but only on a day on which I have an extra abundance of patience. read more

Doug was our service rep - communicative, respectful and very fair about a minor hiccup with our car. Leave your worries behind with CarMax Burbank! read more

No one here seems to know how to do their job. I got an online appraisal to sell my car and was told to just come in with the registration, my ID and the lender contact info and that I would be in and out. An hour and a half later, I am being sent away empty handed. The car already had an offer valid for 7 days when I arrived, so I was sent to the finance office. The finance office said in at the wrong place and sends me back to the front. They do another appraisal on my car, which takes half an hour, and were apparently not told I already had one. Then they have me wait another half hour while they "order the payoff" only to tell me that the lender was closed when I initially arrived. When you call the lender, it automatically tells you they're closed. So they weren't on the phone half an hour, they just waited half an hour to tell me that they should have sent me home an hour ago. I go to leave, and they tell me to go get my key at the front. The girl at the front does not have any idea why they sent me there, she has no keys. I go back to the business office, and they give me the wrong key. Their incompetence truly knows no bounds. Save yourself the headache and go literally anywhere else. read more

Service: 1/10. We made it clear when we phoned in earlier that week to make a test drive appointment that we were NOT going to buy a car that day; we just wanted to test drive the car as we had only begun our search to buy a car. The woman on the phone seemed fine with that and understood that; however, when we came in that day, right on time at 1pm, the dude assigned to help us was borderline standoffish as soon as he heard that we weren't buying a car. He barely looked at us and didn't make any effort to talk to us. Never have I test driven a car where the employee isn't talking to us nonstop about the features of whatever car we're in. The whole time, this dude was silent minus the times he needed to talk to tell us what turns to make during the test drive. He literally said the bare minimum he needed to when he was around us. It did not go unnoticed by me when he was friendly with other African Americans that walked by, employees and shoppers, but pretty much just ignoring me (Asian) and my bf (white). My bf tried to make small talk to get the guy talking about the car too, but he shut that down with conversation killers. Imagine you're texting someone you're trying to have a conversation with and they reply "lol" "ok" "yeah" "cool" "oh". Atmosphere: 2/10. Everyone's friendly until they find out they can't make money off you that day. I understand that it's probably a commission-based thing they got going on here, but gee, if you act like you hate the shoppers as soon as you know you can't make money off them, you need to work on your customer service attitude. My bf asked if I wanted to test drive another car we saw that fit our needs, and even though I wanted to, I said no bc I didn't want to go through another test drive with that dude who was so obviously annoyed that he wasn't making money off us. I was relieved to get out of there. read more

Since everything is so crazy right now I recently got a notification in my car that I need to get a oil change about a month ago I called up to carmax in Inglewood to Schedule oil change which it would've took 30 days because they are trying to keep their social distancing which is understandable anyways today I drove up to Inglewood I forgot my appointment time so I was just like I'm going to head up there as soon as they open soon as I pull up I get out my car I walk up in Juan Raymundo Knew who I was had all the papers already ready for me which was very smooth they had everything super cleaned as well as pins that we are able to keep anyways I got here at 8:05 and now I'm leaving at 8:53 and this is probably the best service I think I've ever gotten from Carmax, And it all comes from Juan very very amazing employee. Especially during this crazy time he made it super easy and wish a lot of people in workplaces could be just like him thank you so much wine I'm definitely coming back to see you again for another service! read more

GODFREY IS AWESOME! I just traded my old car in and upgraded to something newer and the process was so easy. Inventory is lower than usual and there are some delays in the process outside of Carmax's control due to covid - fortunately Godfrey knew exactly how to navigate through the process and was such a pleasure to work with. read more

I purchased my vehicle in Dec. 2019. The sales person I worked with was great. The process took hours, but I believe that was mostly due to how busy it was that day. The car I purchased was shipped from another state I believe. I remember the picture showing snow on the windshield. Anyway, when I signed the paperwork, the person i signed with made it a point to say "If there are any issues, please give us the opportunity to resolve it first." The car is beautiful. I love it. Everything was fine until a coupe of weeks ago when I started my car and everything shut off. I had roadside come out and they discovered one of the battery connectors were rusted and corroded. It was clear that it had been this way for long time. I reached out to the Service Department and was told a I was a few days outside of my 90 day warranty. I had also purchased the extended warranty, but was told this issue would not be covered. The damage to the connector was extensiveness and was clearly done before I took possession of the vehicle. It looks as though someone pounded or forced the connector onto the battery post. I also discovered that the valet key in my key fob does not actually open the door. It is not the correct key, so with my battery dead, i am unable to manually unlock my doors. When I called service, they said I would have to wait to 2 weeks until their next available appointment. 2 weeks!!! My car is not working and they wont see me for 2 weeks. I tried reaching out finance or to speak to manager and was on hold for 30-45 min each time I called. At this point I am ready open a DMV investigation. I have had to take my car to the Ford dealership near my house, where the repairs have coasts me over $400! Like another reviewer said, I am ready to cancel that Max Care. I am actually eligible for extended warranty through Ford. I wish I had known that before. The true testament of a company is not how they treat you before you spend your money, but how you are treated after. Honestly, they do not seem to realize that I am STILL a customer! It is as if they have washed their hands of me and that is disheartening. read more

The worst car dealer. Horrible service. They are very bad ,I Have no word . all manager must go. This horror place should be closed down. Rating is negative. read more

Ms. Anca & this particular Carmax dealer is the best, they are all very helpful and knowledgeable in answering all of my questions. Very genuine and passionate about their work. More than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for financing. My transactions turns so smooth. Highly recommend this Dealership for selling and buying your pre-owned car. read more

CarMax is the best go-to place for a used car. I bought my Altima SEL at the LAX (Los Angeles) location 12 years ago, and that car has been great. Now I'm looking for a new car to replace it, just hoping to get something I will enjoy as much. I'm truly reluctant to let that car go, but I know it can't last forever. Anyway, I'm working with Laverne at CarMax to find my new car, and she has been very helpful. The only problem I've had is that their cars sell so fast that I've already lost out on two that I liked because they were sold before I could make up my mind. BTW: I'm sorry that I can't recommend their service department. After a particularly bad experience with the service dept years ago with my Altima, I won't go there again. But that's another story. For buying a car, it's a great place to try. read more

I bought a car from this Carmax a few weeks ago and had a very good experience. The employees at the LAX location--specifically Gwen Johnson and Jose Gonzales were great. Super patient with all my questions. I also want to thank Justin Barabicho (off site guy) for always returning my emails along the way. Carmax also clearly waxed and detailed my new car which I really appreciated and made the car feel like new. YES there was a super long wait for the paperwork, which they probably should warn you about upfront. My only other complaint--which is not the employees fault-- is the god awful software that kicks in once you purchase. It is very confusing and there are absolutely no humans involved; I had a lot of trouble trying to get my car delivered but all the texts they sent regarding the delivery weren't connected to a real phone so I couldnt find my driver. Also they dont warn you about the time frame for doing docu-sign, so I almost missed out my delivery because I didnt know they needed to be signed by 10am. But again, this isnt the fault of the employees; they're stuck with this system. Just be forwarned! read more