Horrible customer service at the South Sacramento location. I had an appointment at 4:30pm and after waiting for 40 minutes with no contact whatsoever, I checked at the service desk who told me I was next, however after waiting another 20 minutes and watching someone else get called, I got up & left. As I was back on the road, a sales person called (I guess I was finally up) & said I was on the wait list, and asked how they could help. I said that I had an appt - why was I on a wait list? I was told on the phone when I made the appt. that this is much quicker than walk in's! So needless to say, after waiting for over an hour past my scheduled appointment, I will be spending my money elsewhere & will NOT be returning. read more

VAN ask for VAN he was extremely helpful ! From start to finish and quick . Professional , nice , and I did not feel rushed . I would absolutely purchase another car if Van is helping with the processing. Thank you Van !!! You're doing amazing and I love my car ! I even did a transfer and it took less than 2 hours . ! I would make your appointments earlier in the day they get quite busy ! read more

Avoid CarMax at all cost!! This is my experience. I bought an 06 Lexus from the CarMax off 99 Stockton blvd. I went to see it. Test drive was ok. They told me it had a multi point inspection and passed. I also got 30 days to inspect and drive the vehicle and anything that I found broken or not to spec they would fix it at no additional cost. I looked and found a few things. If I remember right the right front and left rear shock was leaking, The airbags had a recall that no one checked for. But the worst thing I caught was the steering knuckle. It was bent. I actually caught this a week after I had the Lexus re inspected by CarMax because I told them the alignment was bad due to some steering or suspension issue. CarMax said they found no issues. My guess was they were waiting out the 30days so they wouldn't have to fix the issue since they had to put new RF/LR shocks on. I got it looked at by another shop they found the steering knuckle bent. Said if it was replaced and re aligned it would be fine. I took it back to CarMax.They did finally admit it and the technician found the same bent knuckle. CarMax offered if I PAY the part, the labor would be free. They didn't want to honor their 30 guarantee EVEN WHEN I FOUND THE ISSUE DURING THE 30 days I couldn't get a spot in till after. Come to find out these cars transmissions go out at around 150k. I would be very careful before choosing CarMax cars. I won't ever shop here or tell anyone to shop here. AVOID CARMAX AT ALL COST YOU'RE BETTER OFF AT THE DEALERS !!!!!! read more

We made an appointment to see a vehicle and arrived on time. There are signs in front due to COVID-19 instructing appointment customers to call from the parking lot for "curbside" service. We did but this is apparently a ruse as we were then told to go inside. Hubby went in. I stayed in the car, feeding our baby. About 15 minutes in, my husband asked if someone could please bring the car out front curbside so that we could both see it. Finally, 35 minutes after our initial appointment time, the car was brought around front to the curb. While looking at the car, no one came out to ask if we had any questions about the vehicle or check on us. Our decision to buy or not would have probably been a lot easier if the car had been professionally cleaned before we looked at it. We spent some of our time evaluating if half the dirt and grime would come out of the interior. Thoroughly cleaning a car listed for sale seems simple and yet is lost on this location. A wash and quick vacuum is not enough when asking tens or f thousands of dollars. While I think there is some value to a no haggle price, there is a clear problem in that the staff is unmotivated to close business especially if you tell them you are not interested in financing through them. My overall impression of this CarMax location is starkly different than my experience a few years back at the Roseville location. I highly encourage people to go to Roseville first if both locations have the make/model you are looking for. That location provides service to its customers. Ultimately given how badly the car presented, we took a pass. Additionally what sealed my decision is that the CarMax salesperson told my husband that even with cash on the spot, it would take about two hours to complete the purchase. He explained that buying a car "involved a lot of paperwork" so we should plan on being there another two hours. read more

My friends and I came into CarMax looking at cars. My friends were really the ones who were seriously looking for a car. I helped them browse around looking for what they were really wanting. As you walk into their facility you will be greeted by someone. A very nice guy said, "Hello", and asked if we needed any help. We told him we were just looking. He told us that the cars were unlocked and that we could step in and check them out. As my friends and I were looking around...there were sales people walking around and asking if we were ok. They did a good job of letting us browse around. I saw a few cars that I like and will be back to check out a fun toy to drive on the weekends. Lol. I feel a little middle age coming on. Lol. Inside their facility are monitors that you can browse cars that way. I believe it shows cars that can be transferred. Pretty cool set up. Oooooh!! Nice bathrooms, too. Clean and shiny. Love it!!! Minus a star for the lot had sooooo many cars that on some cars...you really cannot open the door to get in. Lol. You would have to move several cars to get to the one you wanted. I am sure they will be moving them. Must had a shipment come in or something. Lol. We will be back soon... read more

CarMax - Used Car Dealers Near Me - Sacramento, California

The service staff is great, especially Julie. Friendly and efficient. And Gabby was exceptional!

I bought a vehicle from here that was still under manfauter warranty. Took the vehicle to the dealer to get it checked out. Had a few issues that carmax said they could take care of for us. So brought the car back to them for repairs. Had an appointment at 9 am for the drop off. Was told it would only be 2.5 hrs because only one other car infront of my vehicle. Told them that was fine I just had to pick my wife up from work at 2 pm. They assure me it would be ready and could get me a lift home and will get me a lift back to pick up the vehicle. 3 hours later still have not heard anything back. Called and left several message no responses. Called again and finally got a person. Was told my car was done but the service team needed to do one last tes yon it before they can release it to me. They were. Out on lunch for another 11 mins. And the two will have them follow up with me again in 15 -30 mins. 1 hour later and still have not heard anything back. It's 1:30 pm as I'm writing this. Appointment was at 9 am. I do not recommend their service department. As this is not the first time things like this has happen. No one is ever available to pick up the calls. read more

My mom bought a car with Carmax, and referred me here to sell my car. The process was very easy, even with having an auto loan on it. I had some positive equity and they cut me a check that day. As long as your honest during your online appraisal, and have all your paperwork the process goes by smoothly. The offers are fair as well. When we're ready to buy again we will check Carmax first due to this good experience. read more

I'm just utterly annoyed. What's the point of booking an appointment and still waiting over an hour to be seen? Not surprised the reviews are low, sitting here waiting and watching I have seen multiple workers goofing off in the back rooms and another on a computer playing games. This experience has been a waste of my time. read more

Spoke with Dante, the service manager of this location. Absolute pleasure. We called, trying to explain our concerns over continual issues with two cars we purchased from that location that were not being met. He kindly listened, before explaining why we might be exaggerating, because - and I quote - "[unnamed servicer advisor] is actually one of my best advisors", which wasn't just irrelevant if it was true, but also just thick-headed and argumentative of a statement to make to customers trying to explain a grievance. I mentioned to the gentleman, as an example, that our front emblem was ripped off in the car washing process. The service manager proceeded to explain that accidents happen, and continually -- and impartially, I would add -- defend his service advisor. No problem. Really, we understand. He was quite confident that we were also exaggerating that issue, as well. Quick question, however: if your service advisor was doing an adequate job, wouldn't that include reviewing the work the service department provided? The front emblem was ripped off - even someone with terrible peripheral vision could notice it. Can you explain -- even if it was an accident -- how that was missed? Either they were incompetent and didn't notice, or they're lying. The service manager seemed to argue with us that there was no bad intention, so I assume the former. The service advisor even admitted to my wife that car emblems are ripped off frequently. My wife asked the service manager - mind you, my wife has experience working for a dealership - if the service advisor took any sort inspections, up to and including taking images of the car. The service manager said that they do quick walk-arounds and jot down damages. Great. So how does your department not do follow-up inspections to ensure that damage was not done? Isn't that inconsistent and futile to JUST briefly examine the car at delivery? That is comically negligent - and self-admitted, too! Admitted snide and sarcasm aside, that was ridiculous to have to talk to someone who clearly had the prejudice that we were umbrage-takers looking to complain. It says a lot when you start a conversation over customer grievance by letting the customer know that their advisor is a great person and that we might be blowing clearly negligent behavior on our feelz. Fact is we've had and have been making payments on two cars with features that were a crucial selling point to our buying decision, and each time we receive our car back with shoddy work and there's no clear effort to adequately explain the work or issues that were fixed. At this point, CarMax appears to just be shooing us away to the dealerships, without providing information on how provide payment information - again, we're within our contractual period of covered repairs, so we shouldn't be asked to front the payments on repairs that exceed even CarMax's standard deduction requirements. At least the service manager was kind enough to provide his name and extension for the dealerships, shortly before ending the call abruptly and annoyed. Great service. Maybe next time -- and this is a suggestion -- ask if there's anything else you can help with? Like, for example, asking if the customer would like another advisor. I'm sure CarMax hears this all the time, so it should sound like a familiar hymn to their ears when I state: I've boughten slightly more than half-a-dozen cars from them and my family has, too. I've had too many bad experiences at just the South Sacramento CarMax. We're going to pay off the cars early, avoid paying CarMax interest, and never buying from them again. We're also going to make it our mission to encourage our family and friends to not shop at CarMax. Please speak with your service manager. My wife and I were blue collar workers and dealt with customers. We don't believe the bullshit that the customer is always right. In this case, the employee was just wrong - and arrogant about it, too. read more

Very easy transition from start to finish and you really need to do a lot of homework to know what you want before making an appointment for a test drive. I wouldn't go without an appointment or you could wait for a very long time. Alondra greeted me when I came in and everything went smoothly. I test drove the car by myself because of Covid and figured out most of the features myself before taking it for a spin. The only thing that happened was when I brought the car back, I let Alondra know that the car had a message that the key battery was low. She said she'd replace it and I had to keep reminding her. Then of course the message went away so she didn't replace it because we tried both keys but the message didn't come on. Therefore she wouldn't replace it and of course I keep getting the message on both keys now. It's super annoying that they can't test the batteries or just give you new ones. So now I have to replace both and it's just a nuisance since the car is new to me and I'm already buying replacement stuff for it. read more

Purchased my first car through CarMax just the other week. 2017 Audi A4. Great experience. Easy. No pressure. Nicholas Parker was helpful and went above and beyond to take care of a couple of scratches I found on the car. read more

CarMax - 2017 Audi A4 - Used Car Dealers Near Me - Sacramento, California

Paid to have a car shipped to this location from out of state. They were supposed to notify us when it got there but they did not. We were refreshing the page every once in a while and we found out that it was shipped ourselves. They said that they would reach out and they never reached out to us. We had to end up calling them to schedule an appointment. We scheduled an appointment for 6 PM and when we got there they said that it would be a 35 minute wait. We waited over an hour and a half. We walked around to the car and we found it and opened the doors, and it smelled overwhelmingly of cigarettes smoke so much so that our sons could not even go inside and look at it. I am very disappointed with the customer service, and I would not recommend this location to anyone. read more

I had a great experience. Kenneth Asbury was very professional and patient. My transaction went smoothly the only downside was having to wait outside due to COVID 19 safety procedures. Hence I still felt that Carnac could've provided more heating lamps outside of 2. read more

Came in for a 24 hour test drive. My sales consultant was Paul Luke (Stay away from this guy) we sat down gave him all our information, he then asks me to increase property damage, I've been to this Carmax before and this is the first time. I moved to San Francisco recently and went to the carmax and was helped like a real person. Over here Paul treats you like you're working for him and he's making orders around here. He comes and tells me you've test driven a lot of high end cars and corporate wants me to run a finance application. I'm not going to get 10 inquiries on my credit when the car has 60k miles and could have problems like every other car these guys have on the lot. I called corporate after leaving and guess what they're closed! This is the 2nd time I've had this problem. The 1st time the manager called me back and apologized and told me to come back after I called corporate. I made the mistake of going back should've never went back. My family and I have purchased many cars from Carmax and this is the crap we get when I come back to Sacramento. Wonder what this guy Paul Luke thinks about himself. He gets payed $20/hr like buddy you're not that cool. You're 50 working at Carmax 9-5. I'll call corporate and let them know about you and this locations practice. Pathetic employee ****If you're looking for respect go to Epic Cadillac on Fulton ave, walked in and was greeted by the nicest sales consultant. Walked out 3 hours later with a brand new Escalade*** If you still want to buy from Carmax go to Colma, you'll be treated with respect and won't have employees sitting around doing nothing and people like Paul who judge you. Racial profiling in 2022 good job Paul Luke read more

Great selection on pre-owned cars! Customer service is good a little slow, but once your ready they are ready too. Paper work process is fast. An extra * cause the fill up your tank . read more

CarMax - Used Car Dealers Near Me - Sacramento, California

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I got approved over the phone but when I went into the location they told me that they cannot take my business bank statement along with my personal one for income Because credit card payments to my account was not an actual payment I do not recommend these Company at all if you're a business owner they will not take your business as an income a waste of time thanks a lot Eddy and Lynn. PS this morning I call to speak to some one at the bank that approve me and they told me that my income was just fine and yes they count all transfers if they would've submitted documents it would've been just fine I really believe that I was discriminated against for being a small business owner read more

Terrible customer service and lack of communication. My husband found a 2020 Toyota 4Runner TRD Off Road from Riverside CarMax that he was interested in trading hi 2017 Jeep Grand Cherokee Trailhawk for. He did the pre approval and was approved. He were contacted by a lady from Riverside CarMax to confirm and put the vehicle on hold until he went to CarMax Sacramento to start the process. His appt I believe was at 1230 on Sunday 2/27. with Alayna? Elayna? Idk, something along those lines. Anyway, but he was called by Nick/Nicholas. He got the Jeep appraised, came back with a quote and my husband agreed, then moved forward with the process for the 4Runner. We got the numbers, husband sent me pics and they looked good. Nick asked if he had any questions for Riverside that wasn't stated in the description and there were a few but nothing major. My husband was told he would receive an email when the vehicle is on the way. It's Tuesday, I asked my husband to check in with Nick and confirm if he would be contacted when the vehicle is on the way. He was told by Nick "did you not receive my text that same day?" Are you fucking kidding me? How unprofessional for that to be the first response. They blamed it on a system error that someone had purchased the vehicle at the physical location even after my husband was told it would put on hold. This makes no damn sense. read more

A bunch of liars I sold my car here at CarMax about 3 days ago and I forgot my sunglasses inside the van. I called yesterday and ask if they can help me track the Van to get it for me. They didn't do nothing. This morning I came at 11 am, when they first open. They asked me to have a sit and wait. I waited for half an hour no one came to help me. I asked , it takes half an hour to find a car ? Then I stepped outside where one of their employees that has a walkie talkie. I heard the people from inventory said " oh we forgot ". So they didn't do anything and left me waiting. I came back and waited an hour and they still haven't been able to find my car. If they really went to look for it, that can be done within 20 min max. Base on their computer and my Vin number. Finally 1 hr later, one of their employees found my car in the lot. Which was in front. That can be done in 5 min. So the crew that does inventory are not doing their job, their team of detail and clean out the car are crooks. They took my glasses. I never took my glasses out of the Van ever. I have each sun glasses in each car for driving only. So therefore I don't take my glasses out. I just want everyone to know so they can bee more careful dealing or working with CarMax. Very bad experience ! read more

We had a surprising experience with Winston! He was so nice, so polite, helpful, and knowledgeable. The only reason I didn't give 5 stars is because we didn't go thru with the car purchase, but only because they didn't have the color we wanted. The prices were right on, we had done a lot of research prior to coming in. Would definitely go back. read more

I'm in such awe. Carmax hadn't let me down before, seems like people got lazy or just don't care. Maybe its a tax purpose and they need to go under investigation. I bought my 2018 car in February of this year. I received paperwork that everything was done to it. I didn't "need" a oil change till 5,000 miles, I rarely drive it.. but decided to take it in at 3500 miles because it was was clacking and heating alittle. Turns out and according to carfax, it was all over due, the mechanic said its like they just added oil, gas and waxed it. This is ridiculous. Spending 500$ to fix everything! I advise everyone to take it immediately to get checked so they can refund you. I regret doing business with them again. read more

If you want to be insulted, but don't feel like calling your most abrasive relative, just go to Carmax for an "appraisal." I waited 30 minutes to get the most ridiculously inaccurate and insulting quote they could muster, before leaving with the knowledge that I wasted my time and could get much more money selling the damn thing on Craigslist. I recommend just calling the relative....you'll save yourself some gas. Update*****I ended up selling that car on my own soon after for over $2000 more than they quoted me. read more

The guy in the front said that he could assist Because he had a costumer come in and his costumer never showed up they simply didn't care about the rest of the people they were super rude they were ignorant they didn't care what I had to say I don't recommend to come to this place because they are rude and ignorant people and don't care if you buy or rent a car read more

I was a fan of Carmax my last two car buying experiences but this was the worst. I didn't talk to anyone for several days after requesting my vehicle be transported from Oregon to Sacramento. I called the call center but they could never answer my questions but said representative "Joseph" would call me. He never did. He sent a text two days later saying he would get back to me. Saw a status on the website that my car was arriving sooner than expected. Called over and over but nothing. Finally, "Dolores" reached out and said car was pending weight inspection. Tried to get a status for a week but heard nothing from "Joseph" or "Dorores" so I decided to go to the Sacramento office. Asked for a manager, Raj came up and told me he would take care of it. Well, the car was in fact pending a weight inspection so someone needed to be assigned to complete the task. So, ten minutes later a guy came out to take truck to weight station less than a mile away. Raj promised to call the next morning for status. He didn't so I called him at 1pm the next day. He apologized and said my vehicle is now ready for test drive. Raj agree to assign Rep Ken to my transaction so I didn't have to work with call center moving forward. A few days later, Ken called to make test drive appointment. Loved the car but it was not in the normal shape I've seen Carmax cars. It was basically sprayed with a hose and allowed to air dry. Love the truck so I bought it. I'll be paying to have it detailed so it looks better. Not happy with my experience at all. read more

Honestly if I could give a zero I would. My fiancé and I made an appointment @ 5:30 to look at a very nice corvette to test drive (which we have done plenty of times before) we are both in the market for a new sports car and know what we want. Needless to say we will never come back to this location. We waited until 6:15 just to see someone and about 20 minutes prior we were told "someone tried to call" but we were taken off the list and had to be put back on. Totally unprofessional and not ok. So we were going to sit there until they closed and probably not be helped. Then after getting seated we were told we wouldn't be able to do the test drive because of some new policy they had in place which was not explained in an understanding matter what so ever. So we explained that we were not going to do that and left. My fiancé called and spoke to the "sales manager" and all he could say was sorry. Hold your employees accountable. I'm sure you could have used the $100k sale. Do not go here. read more

Worst CarMax ever, don't go here. Trust me and the rest of the 1 star reviewers. If you want to buy a car from a CarMax just go to Roseville, they're much better! read more

took my c4 corvette in for an appraisal today. they offered me $1k. the car is in good to excellent condition. vincheck.info gives a market average price for this car of $9,500. i'll give it away before i let these price-gougers get their hands on it. read more

Thank you to Nick Parker for his advice, support, professionalism, friendliness and no-pressure attitude. He helped me find just the right car for my daughter. He also had us out of there in just over 2hrs. Last experience was w/Dannis, also super friendly, courteous and very good at communicating and keeping us up-to-date. So far I have been nothing but pleased w/this Carmax Team, would highly recommend you go see them next time you are in the market for a new vehicle. read more

Made an appointment to get my car appraised at 7pm on Tuesday. I even got a phone call from a representative saying who she is and she looked forward to our appointment. I get to location at 7pm and am told to have a seat and wait. Okay no problem. So 20 minute go by and I dont hear anything. Just a lot of employees walking around not doing anything. So i figured they're too busy to help and I leave. Im just not sure why making an appointment is even an option if they are not serious about someones time. They should just say first come first serve, you might need to wait a while. Im just disappointed. Hopefully they read this and make some changes for future customers. read more

I live 5 hours of north of Sacramento and had found the exact car I was looking for at CARMAX SACRAMENTO South. The process was soooo smooth and easy. I spoke with Sales Consultant Ken Asbury over the phone and got everything all lined before I drove down. He was so patient with all my questions and very knowledgeable. The process was very low pressure and not stressful at all. Drove away today with my 2011 Prius with a smile on my face. Thank you, Ken and CARMAX SACRAMENTO South! read more

This review is only speaking to the service I got from Mr.Marteen in the service department. The day I bought my car, the back up camera stopped working. Marteen immediately made me an appointment for the next business day. Although my replacement part had to be ordered, he was responsive and communicative the entire time. On the day I was finally set to come have the repair done, he was nothing but helpful and kind. Thank you again!! read more

The guy that helped me was friendly, he told me someone was going to look at my car for the appraisal. He said someone was going to check it out real quick & then he would come get me. Waited 15 mins and finally found the guy that was originally helping me and said that there was no point in doing a drive for the appraisal because I could probably only get $1000 for it. This I already knew but what annoyed me was my time was wasted, there is no communication between the workers here yet there are easily 15 people just standing around. When I asked the guy why no one communicated with him about this he couldn't really come up with a reason. read more

I normally don't like to leave bad reviews but I have to warn people about this place. I purchased a vehicle from them last year and just this weekend I tried to trade it in for a bigger vehicle and they informed me that my car was in an accident. I was shocked to learn this as this was never told to me by anyone from Carmax when I purchased it. Had I known this i would have reconsidered the purchase. Now I am left w a vehicle I no longer want, and it's not worth the money I bought it for. I would never do business with Carmax again. They need to be upfront and honest with their clients. read more

Requested a transfer and was told once car passes CarMax inspection they would give us a call to purchase. Being that we we eager and excited for car we would call daily to check status. We were being LIED to daily being told waiting for inspection, we also checked on-line daily then we see it was sold! We call up and we're told oh no still in inspection. Then later we receive a call that they had a computer "glitch" what a joke more like one of employees called a friend to hurry up and buy car. If you like being lied to and dealing with a DISHONEST car lot go to CARMAX! read more

Beware when coming to this Carmax. They tell you the cars are maintenanced and fixed there but when I was waiting to purchase my car I could many ppl complaining about issues with cars they purchased. The guy who helped me with my car Rob has since ignored me after I got my car. I told him I found dirty airfilters in the engine and the car never had a tune-up after 60k. They probably just get cars and don't actually service them properly. Wish I could be happier with my purchase but I'm a little upset. The ppl here remind me of shady car salesman that will tell you anything you want to hear and lie through their teet. They just don't have to work as hard because they don't get huge commission like other car salesman. read more

Service department? What service department! Seriously, get it together. You run a business that should be somewhat successful. I know one thing. I will be taking my car to Kia for everything while under warranty. The South Sacramento service center won't even answer the phone. Just a sad excuse for a business if you ask me. I should read the reviews prior to buying the car. I have a clip missing on the bumper, which they should have caught before I drove off the lot. I can't replace it. They won't replace it, so I will go to Kia. I'm still within my 30 days too, so I should just take it back. Get a warranty when you purchase the car and pay the $50 deductible to take it to the dealer. This place is a joke! Update: I received a call from the service department and I was scheduled. Unfortunately, the business office was going through some transitioning. I can understand that, but two weeks is a long time for a customer to be upset. Hence the earlier review. Barbara contacting me and was absolutely apologetic, polite and professional. CarMax started off with a 4 rating because I had a pleasurable experience with sales. They went to a 1 rating because I didn't get a call back from the service department for over two weeks. I will give them a 3 now because they at least tried to rectify the situation. A little bit of a roller coaster, but I'm satisfied. read more

Just buy new at a reputable dealership. Horrible experience. No consideration for our time and horrible customer service. Was sold a car with transmission issues, blown speakers and paint peeling. Was told it was under warranty and scheduled repair. Issues partially fixed, but was given a hard time by unfriendly staff from the get go. Then had a broken console issue and sunroof issue. Had to bring back. At the repair appt was told after 3 hrs of no communication, after we inquired, that the tech could not diagnose as we rushed them (was also told he took an hour lunch break that we needed to consider) and we needed to reschedule (as we couldn't wait any longer and were unprepared to spend the entire day there). Not worth your time or money. read more

This was an incredibly disappointing car-buying experience. I was sold a 2016 Nissan Rogue for $19k. After servicing it THREE times through Carmax, it turns out it had FRAME DAMAGE. I returned it immediately, and the only explanation I received was that the frame damage had been "missed" throughout the initial inspection and the multiple service appointments. The entire process was ill-managed, poorly-communicated, and unsafe. I will not purchase another vehicle from Carmax. read more

This is the place to go! I did my purchasing on line and over the phone. Everything was set up before I arrived at carmax. Easy transaction. Very friendly. I will buy again when that time comes read more

So I came in last Saturday and bought a car, Bao was the one to help me out. He did such a good job, was very friendly, and answered all of my questions. Unfortunately, I ended up bringing back the car 3 days later because it just wasn't the right one for me. So tonight, Bao took care of me again. He helped me throughout the day by sending me different cars he thought I'd be interested in. He even put one on hold for me to come and take a look at. Everything went very smoothly. If you're coming here, I would highly recommend asking for Bao to help you out. He will get you what you're looking for and he will go out of his way to make sure you're getting the best you can and making sure you understand everything. read more