Alondra Rogers the Sales Associate needs some work on customer service skills. Gave off a huge "I don't want to be here and I'm letting you know through my attitude" type of vibe. Being tired is NO excuse for poor customer service (I know I've worked in Customer service for several years). It's ok if your job sucks, at least try to be somewhat decent at it. Despite being a purchasing customer who waited for the 1 hour 15 min test drive time, who waited for the 30 min car appraisal time, who didn't haggle on price nor nickel and dime every single thing wrong with the vehicle ("It's a used vehicle, it'll have some problems"), who didn't complain at any point and actively tried purchasing the vehicle in interest, somehow still got attitude from the sales Associate. You're welcome for purchasing a used vehicle that was probably marked up on the price, thanks for the rude customer service? Now does that seem correct? read more

The process in buying the car is easy peasy! Love the sales crew and the manager was very nice, she checked in on us to make sure things were going smoothly But.... I bought a Dodge Durango there 1/12/2020 the very next day check engine light game on. I took it back to CarMax to figure out what was going on , they had to send car to dodge dealership to be looked at they said it was something with fuel pump & had to order a part. After fixing that, (it took weeks. )Then when they were taking it back to CarMax light came on again so back to dodge dealership . They fixed another part , & check engine light is still on! They were not sure what was wrong with vehicle. I told them I no longer wanted that car. It has been sitting there over a month at the dodge dealership. It's still there today 2/26/2020. CarMax shipped two other Durango's I picked to replace the broken one they sold me. One came from Fremont the other so cal. So that I could pick what one I wanted. After test driving them, one of them had a burning smell. I obviously went with other Durango. So far I love it but passenger mirror is a little loose. I don't think I'll be back to CarMax when I plan to buy another car. As this was not my first experience with CarMax , years ago I bought a van and they gave me the wrong van , called me the next day and asked me to bring it back . Same van but not the one we purchased. I had already drove that one to the bay . Update: it's now March 9 and I've had new Durango two weeks & I'm back at CarMax again! Check engine light on my new Durango is now on! I'm so over this place!!! Now I'm sure I will never buy another car from here again read more

Do NOT work with Yassar Salman! This guy went absolutely out of his way to be a completely unprofessional employee and provide the worst customer service I've experienced in the car industry. We had an appointment to see a truck at 2PM. After getting checked in at the front desk, we were told that we would be seen by a sales consultant shortly. After an hour of waiting we went back up to the front desk to ask what was taking so long. They said we are next on the list. Ten minutes later we were approached by Yassar who said "follow me". We made him aware we were interested in a 24 hour test drive for the vehicle we had reserved. Immediately he said we don't have enough license plates so that may not be possible. Why we weren't told this after an hour of waiting is beyond my understanding. When I called and scheduled the appointment I clearly stated we want to take the vehicle for a 24 hour test drive. After stating this and telling him we drove over an hour to this location for this truck he "found" a license plate. Then we had to provide proof of insurance with our policy limits. I logged into my insurance account and showed it to him on my phone. He said I need a printed copy so I emailed him the screenshot of the page from my phone for them to print (since I don't carry a printer with me). He then stated he doesn't think his manager would accept the screenshot and that I have to email a PDF to him to print out. He then proceeded to walk over to another sales consultant and asked "this won't work right?" And came back and told us his manager said no to the screenshot. Apparently he thought I was blind and interested in a test drive. We told him to keep the truck and we'll take our business elsewhere. I called CarMax and they stated the screenshot was fine and didn't need to be printed and none of this should have happened. I think you can expect better service than this regardless if your buying a $60k truck or $6k car. Yassar should find another profession. read more

CarMax - WORST SALESMAN EVER. Find someone else or another dealership. - Used Car Dealers Near Me - Sacramento, California

Shopping for a vehicle can be hard, especially when you don't have a history on a vehicle. Carmax is good & takes care of their customers. There is always room for improvement, but I've been satisfied with their services. read more

This review will be for buying a Tesla at Carmax in Sacramento. One of the things they do right is how fast the buying process is, I was there by 9am and out by 11am which was perfect, like most I don't have 6+ hours to wait around and sign paperwork. They also have a 30 day money back guarantee. The things they could improve is definitely A LOT. I shipped a Tesla from another location in the Bay Area to this location. I understand all of that loading and unloading would drain the battery. It didn't even dawn on me to ask if the battery would be fully charged when I was ready to take it for a test drive. Of course, they day I was there, a Monday, it was totally dead and had less than 1 mile on it. I surprised my rep was even able to pull it out of the garage. I ask them many times if they can bring it up to Roseville, and my fault for not having it shipped there in the first place, which is closer to me and they say I'd have to buy it outright and I refuse to buy without a test drive.. So we made a plan to come back on Saturday and I was promised it would be fully charged but that it will take a least 3 days since they were literally going to plug it into the wall, no supercharger on site.. They say this happens A LOT which is something I'm saddend to hear that they could care less if they waste the customers time and abuse electric cars this way, they honestly shouldn't be selling them.. Saturday rolls around and I'm there, ready for the test drive. It of course isn't fully charged and only has about a half charge, 100 miles. My rep admits to this lie and later tries to convince/gaslight me to think is has a charging lock on it. Something I won't know until I get app access which tesla has to grant me within 3 to 10 buisness days. Despite all this back and forth, I want the car so I continue with the paperwork and he starts financing through Carmax right away even though I told him I was pre approved through my credit union. My rep said they don't work with the CUDL system something he should have told me ahead of time. That is the scam of Carmax. They force you to take their financing so you can take the car that day and figure out financing with your choice of institution later. Their financing is almost 8% compared to the 3.5% I had in line. Their hope is that you are forced to take their financing since it's a hard pull on your credit and you probably won't be able to qualify for whatever bank you have. I continue with the financing and before the paperwork is done, I ask for a discount on the price, shipping and processing fee since with was a huge waste of time, lies, etc and they say no since it's no haggle, for better or worse. At the end my rep also tell me about the Tesla app access which I can't get until 3 to 10 buisness days which is a huge disappointment since I won't be able to supercharge and use all the necessary features. I held my breath until my banks check cleared and finally am rid of Carmax's financing at 8%. Luckily the app access was sent within one buisness day and spoiler alert, there was no charging lock on it. Honestly, if you have time to waste and or low credit and limited options, this place is for you. Make sure you go on a weekday to get you bank stuff sorted.. All In all from shipment to my door it took about 3 weeks. I felt like I was adopting an abused puppy, impatient to get it home and care for it properly. Their model focuses on volume and their customer care goes to the wayside. With more and more electric cars entering the resale market they really need to revamp their selling process. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

I went by to buy a truck $35k and I was told that I would have to wait 45 minutes to talk to someone. 45 minute wait at a car lot is crazy. They are getting to big. read more

10/24 - came in to check out a Model Y they had listed. Said it was in the back and needed a wash. Told me come back later. I don't care if it needs a car wash I live 30 mins away... Don't post on your site if the car isn't available... I'm done with Carmax read more

This is the easiest way to trade in a vehicle, and purchase a great condition used replacement. Make an appointment, know what you are looking for, and you are in and out In just a few hours. read more

Purchased my vehicle less than a year ago. My transmission went out ALREADY. Contacted CarMax, and informed the lady that answered the phone about my car, and asked for a replacement or my money back, and her response was "we don't know what happened in between that time," basically insinuating that it may very well be my fault. I drive my car to work, and to my children school, and very minimum places around town. My low mileage from the time that I purchased the car until now will prove that. I guess I have to get my lawyers involved, because I was most definitely sold a lemon. I have never had issues with any other car companies so I am livid. Having to take Lyft daily to drop my children off, and then to work spending 26 to 34 dollars one way twice a day is beyond me. See y'all in court! No I will never recommend this place again! read more

Absolutely the worst customer service. Went to get a quote on how much they would buy a 2011 Jaguar XL Supersport, with 161,000 mile, current smog pass, clean, no dents. Mercedes offered $10,000 for a trade in, because I purchased my Mercedes from another source I still wanted to sale. Kelly Blue book $7,000 - $10,000. Carmax offered $3,000 because they heard a tic but was not sure what the tic was from. When I ask how much if they didn't hear a tic they were unable to say, so I ask for a manager, just wanted to know how much was deducted, because It was a big difference than what has been offered from a couple other sources. The manage can out and said he didn't know how much without tic and he had no idea what the tic was that's just the offer. No yelling or screaming, just curious how they determined the offer. I got up to leave and about 6 people was standing behind me, which shock me, I was like oh my God because I'm asking for a explanation, the manager said they were all standing behind me because they had customers they needed the manager for, wow, my conversation should be confidential without 6 other salesman standing in my space, I felt unsafe and unwanted. Mind you I am a 70 year old women, just asking questions about how they came up with the price. Please DO NOT go to Carmax, they seem to want some type of drama for just asking questions. All those employees standing behind me because I ask for a manger to explain their offer. Very uncomfortable experience!!!! read more

The facility is clean and organized. The people seem pretty nice. However, Carmax has very strict policies, and they have no leniency whatsoever when it comes to their policies. They gave me an offer for my car. I was waiting on the title to come so I could sell them my car. The title came the day after the offer ended, and when I presented the paperwork back to Carmax, the new offer they gave me dropped by $1000. How is it that the difference of a day, the offer to drops $1000? That doesn't seem moral or ethical. read more

Does anyone answer the phone over there? It's so flustrating to call daily and no one picks up the phone. 2 Stars only because the phone actually rings. read more

I don't know about the buying process but I've had nothing but positive experience selling my cars to CarMax. The process is so simple. Drive in with your ride ready to turnover (like you cleaned up a hope). You'll be there less than a couple of hours and you'll walk out with a check. You don't have to worry about haggling because they'll give you the fair market price for your vehicle based on it's condition and history. Way better deal than you'll get doing a trade in at a dealer. read more

Sold my truck The easiest process Received online offer, brought truck in, filled out some paperwork and 45 minutes later had bank check in hand. Very friendly,clean and organized also read more

Very nice place with lots of cars! I love the teslas you can sit in them and everything works--the heater, the radio, even the windows! Perfect for when i queef! read more

I am beyond upset,irratated and just flat out disappointed. Carmaxx rep Michael Depaco sold me a Chrysler 300 with 42,000 miles on it in Jan 2021. He told me I would have this "great" warranty and he swore by the car. Long story short, two years later I actually need to use the warranty for an ac repair and im being told the warranty expired at 75,000. The Max Care(warranty company) is saying the contract is incorrectly written because on their end it shows 75,000 or 2026 which ever came first. To them it would make sense if the warrant is 75,000 with the ensured new owner or 2026. I call Carmaxx and im of course getting the run around. read more

I wanted to trade in my current vehicle which was a 2015 Kia Soul, and I was looking to purchase a bigger vehicle. I first went to Carvana, they offered me $5500 for my Kia. I knew the car was worth more so I decided not to sell. I then found a car in Las Vegas at the Audi of Las Vegas dealer (autonation dealer) that had the car I was looking for at a great price. The vehicle was a 2018 Buick Regal GS with all the bells and whistles priced at $24000. After speaking with the sales person at the dealership, he offered me $6500 for my Kia with $4000 down and a $670 monthly payment which was absolutely ridiculous. I then came to Carmax just to see what I can get for my Kia. The sales person that helped us was Christina, who was absolutely amazing and extremely helpful. She offered me $7500 for my Kia and she worked with me on purchasing a 2017 Buick LaCrosse with all the bells and whistles. She was able to get me a great deal that blew the Vegas dealerships offer out the window. Christina made the process quick and painless, and I didn't feel like I was ripped off in the end. I highly recommend buying from this Carmax, and having Christina help you with your next purchase. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

The service department rep who is female took my call as I was trying to reschedule my appointment was very rude. I had told her that I called several times prior to reschedule with voicemails to try and reach back out to me was not sympathetic at all. She just gave me a date to pick and a time, and after we confirmed she just hung up without asking anything else. You guys need to coach better on customer service. read more

I made an appointment and specifically asked if selling my car if they could take off a bike rack . I was assured they could . Then I asked to test drive a car . After waiting over an hour, they wouldn't allow me to drive a car until they finished appraising my car . After an hour and a half of waiting, they told me they wouldn't take my bike rack off. What a waste of time ! I came back a second time and waited an bout and a half while watching employees stand around and talk . They didn't have coffee while you waited around . I wouldn't suggest doing business here , read more

Making an appointment for customer service to purchase was no use, limited staff and many folks waiting on the lounge area. Too bad, with many car waiting for an owner to take them home. South Sacramento Carmax. read more

Recently, I found a car on the website using my cars settlement as a down payment. I advised that the battery was dead since I worked from home and had not started my car n a while. Paid to have the car I was approved for shipped from Reno to Elk Grove ( non refundable fee) * paid for insurance on the new car like I was advised to do. Augustin approved me over the phone & the next day, everything got kicked out of the system, approval, and all. He said, "You can straighten it out when the car gets to the Elk Grove location . Good luck. AAA jumped my 2014 Convertible Mustang that I originally purchased from the same Carmax. The battery did not die at any stop lights. The 10,600 appraisal from carmax went down to 4500 because the fan on the passenger side was blown out, and David said, they have to say it's the air conditioning unit.. when it's just the fan? , and he said they had to keep jumping the car. DOES THAT EVEN SOUND RIGH? David is the rep who assisted me & he said he wasn't experienced with settlements. The entire experience was stressful, and might I say very cold. David Iliu ( misspelled his last name) was not a good customer care representative. He was cold and seemed annoyed with the entire situation. He kept asking me, "So what do you want to do? I asked him to give me a moment, he came back again and said did you decide what you want ro do? ( as he tapped his fingers on his desk) like he was in a hurry for me to leave his desk. My first experience financing the Mustang was amazing. Working with David made me not want to ever do business with Elk Grove CarMax. I took a Lyft home and left my car on their premises. I even met and spoke to Kevin Kaiser. I felt like Noone really wanted the situation to work out. My mindset was pretty messed up for awhile. read more

CarMax - 2014 Convertible 60K Miles Leather Seats They marked that it needed a new Air Conditioning System because a fan needed to be replaced. - Used Car Dealers Near Me - Sacramento, California

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Purchased three previous cars from Carmax dating back to the early 00s was extremely happy when I found the vehicle I wanted online it was clean beautiful and looked in amazing shape because of the pictures online.. I paid for the shipping to get it here waited two weeks lane passed on multiple other trucks in the mean time in anticipation because it was a "Carmax" vehicle after they sent me tracking and the vehicle arrived it says "we are preparing your vehicle and making sure everything is good" I get to my appointment and they roll out the dirtiest most scratched up vehicle I've ever seen at any dealership. Bush scratches down the bed white dirt inside of the bumper in clumps and in the suspension of the truck there were dirty dark scuffs and finger prints on the headliner and molding inside the cab and the radio didn't work... this vehicle went from looking immaculate online in the photos to looking like it was off-roaded and drivin by an animal somewhere either before or after shipping. AND south sacramento didn't bother to do anything about it before showing me they just sent it out and said here you go. I've lost pretty much all trust in Carmax and what little I have left I have for the one in Roseville because All of my good experiences have been there read more

I bought a great car today thanks to Tayo Hurtado at Car Max!!! Great sales experience, he was very knowledgeable about all the cars, pleasant and friendly! I love my car! I made an appointment, got right in and I highly recommend them! Go see Tayo! read more

Had 15k cash as a down payment, knew the car I wanted and was told I couldn't by today as there was a waitlist for appointments to speak to sales. Did not need a sales consultant, just someone to wrap up checkout. Person at the front desk was rude and essentially threw out an easy 50k sale. Don't expect them to last here once this used car boom is over. read more

AVOID THIS PLACE!!!!! At all cost!!! Here's my current experience: I bought a car from them that looks like it's in repairable! My car has been in their service department since May 18! I have had one of their rental cars since. The car has transmission issues that apparently have been an issue with the car since before Carmax bought it. They sold me a lemon. They literally can not figure out how to fix the car. I asked them if they would just put me in a different car so I can move on with my life. They will not do so because the car I turned into them had a $10,000 equity that they accepted! They're telling me in order to get into another car I have to put down $5000 towards another car! That's absolutely not ok as they obviously sold me a lemon! They need to make this right for me as the customer! DO NOT BUY A CAR FROM CARMAX read more

I had been unhappy with my previous car for several years and lack of satisfaction with the service department where I bought it. I had have been "window shopping" for a bit until the beginning of March. I will tell you I started on a competitor's app first and found the exact car I wanted, a midnight blue BMW 330e plug-in hybrid. It was going to be my birthday present to myself. However, I completed the whole process and tried to finalize the transaction several times but kept getting an error message and no explanation. I got frustrated and gave up. So the next day, I decided to check out the Carmax website. Sure enough, I found almost an identical car the only difference was that it was a pearl color instead of the dark blue I had wanted from the other place. When I researched it more, I realized that this car was only $1000 more with a fraction of the miles on it that the other car had. I went through the process of getting a quote and then requesting the car be transferred to my local Carmax. The entire experience was SO easy, and everyone was very friendly. They even offered me $2500 more than the competitor for my car. I initially spoke with Austin, who started the transfer process and kept in touch. He even went out of his way to confirm that the car I was looking to purchase didn't have any funky smells (i.e., cigarette smoke). Later that day, I got a text from him confirming that there were no funky smells. A few days later, my car arrived at my local Carmax, and Christine contacted me to let me know the car had arrived and I could test drive it. When we arrived for our appointment, and the process was smooth despite COVID. Duc was our salesman who was very helpful and friendly. The process was straightforward, and there was no stress about haggling. The price was right for my trade-in. The car I wanted was excellent and priced well. There were various extended warranty options (I did my research and decided that when buying a BMW and/or hybrid, this pays for itself), Duc did a great job explaining the warranty options thoroughly and was very transparent. Everything was agreed up, and we started the process. Financing was even great; they were offering far better terms than their competition as well. We did have to wait outside since they were at capacity and only had a few people doing the financing paperwork, which was no big deal as it was a beautiful day. So we walked the lot and checked out all the cars. Duc had quoted us as 45-60 minutes wait. We only waited 30 minutes which was great. I feel bad I forgot the woman's name (paperwork said R Grigsby)who helped us sign all the paperwork, but she was funny. She even hooked me up with a few extra pens. It was even nice that they put a giant yellow bow on the hood of the car when you go to drive it home finally; that was a fun photo op! Now I am taking 1 star off because the car could have been cleaned/detailed better than what it was. Instead, I had to buff out some scratches and water spots on the window as well as deep clean the back leather seat because it appears that the previous owners enjoyed wear really dark jeans, and the color had rubbed off on the seats. It's been a month now that I've had the car, and I love her! Overall, I had a pleasant experience, and I am not sure I'll ever buy a brand new car from a dealership again. I see some negative reviews for the service department, so we'll see how that goes. That was part of my reasoning for trading in my old car as well; the service department at the dealership I purchased the vehicle at was awful! So *fingers crossed* read more

I was in the market for a new car. I did my research, reserved the car for a test drive. Did the drive. Started the financing. The rate was too high so they gave me three days to find additional financing while they held the car for me. I was able to get my vehicle within the three days. We set up an expedited pickup and I was in and out with keys in hand in under twenty minutes. This was by far the easiest car shopping experience I have ever had. Definitely recommend this dealer. The only issue is that some of the cars on the lot have a foul odor, but otherwise my experience cannot be beat! read more

Recently, I found a car I liked on the CarMax website, so I paid the transfer fee to have the car transferred to the South Sacramento location. CarMax's website makes it very simple to find a car you like, reserve or transfer it, and schedule a test drive. Here is my car buying experience below where I provide you with things to consider while shopping for cars and using CarMax. After reserving the car I was interested in on CarMax's website, I receive a few texts from different sales associates. Finally, I was able to get ahold of someone who could help me out. Chad helped me confirm the reservation of the car and set up the transfer. He told me he would get a hold of Pleasanton CarMax to confirm the transfer. He sent a text message saying he was not able to get ahold of the Pleasanton CarMax. I even called Pleasanton CarMax and was on hold for over an hour without an answer. Chad texted and said he would contact me in the morning to finalize the transfer. I never received a text or call from Chad so I called CarMax. Come to find out Chad wasn't even working the next day. So I called CarMax and spoke with Sarah. Sarah was very helpful, professional, and helped me confirm payment to transfer the vehicle. I was told it takes 2-5 days for the vehicle to arrive at the South Sacramento. NOTE: Make sure you follow up with CarMax. Don't wait for them to text or email you back because they are very busy and it's very likely you'll be forgotten about unless you're actively checking on the status of your vehicle. A few days later, I received an email saying my car arrived and was undergoing a quality check. Two days later I called CarMax back to get a status update on the vehicle and to schedule a test drive. I was told the vehicle was either being inspected or repaired (a repair that needed to be completed before it was ready to be sold). Finally, I receive a text to schedule my test drive. [Friday, April 16, 2021] I walk into CarMax at my appointment time and was immediately assigned to a sales associate, Mo Ali. Mo was professional and friendly. During my test drive, I noticed the tires were balding and needed to be replaced very soon. I asked Mo if he could check with the service department regarding the brakes and tires because the car inspection documents CarMax provided showed the tires had either been "repaired/replaced." That was not true. As expected, CarMax will not fix anything on a used car being sold if it meets their "standards." So make sure you do a good thorough walk-through of the vehicle during your test drive. Take video and photos to reference anything that may need to be addressed before you purchase. One way CarMax makes money off buyers is by using their financing and also purchasing warranties (GAP, CarMax, etc.). Mo didn't seem very pushy but did GET PRE-APPROVED BEFORE YOU GO TO CARMAX If you have decent credit, then get pre-approved by your bank before you go to CarMax unless you want to pay a higher APR and monthly payment. Note: CarMax will still have to run your credit even if you're already pre-approved to pull their price quotes. It's part of the process so CarMax can sell you on their financial plans. Again, if you have decent credit then get your own financing at a better rate than what CarMax will offer you. After discussing the price of the vehicle, taxes, and fees, Mo was able to put me in the queue to sign documents. Because CarMax is usually very busy, you'll have to wait between 30-90 minutes before you can sign the documents. Depending on how long the signing of contracts takes then add another 30-60 minutes. During the contract signing, I worked with Tiana who was very professional, patient, and friendly as I continued to ask questions regarding the contract. I'm sure I was very annoyed with all of my questions, but Tiana was very patient and made sure I understood the entire process. After all of the signing, I was given the keys to my new car. Note: If you are pre-approved, CarMax will run your credit and assign you a contract based on their APR and monthly payment. You won't be able to leave the lot with the car unless you sign the contract or work with your bank on another payment method. My stars are reflective of the ease of searching for vehicles on the CarMax website, reserving a vehicle you like, transferring it, and then test driving. CarMax also gives you a 30-day money-back guarantee which also gives you peace of mind that if you don't like the car you bought, then you can bring it back for a full refund or exchange it for another car. You won't get that offer at a private car dealership. I also give stars to the CarMax staff who were all very helpful, friendly, and professional. Would I purchase a car from CarMax in the future? Probably. read more

They don't fully inspect the cars. However they will fix all the issues. Recently my Mercedes was stolen. I'm just wondering if the previous owners had additional keys ? read more

I'm a energy guy, meaning I move off the motion and the vibe. With that being said me and my wife walked into Carmax to take a look at our options as the tranny failed on our CTS. We didn't have an appointment nor did we anything of that matter really. We had the pleasure of being greeted upon entry by Vincent Pham. Little did we know Vince would be blessing us throughout the whole process. Vince had a no pressure approach and really took the time to get to know us. Not only was he genuine and attentive, he was very supportive of finding the perfect vehicle to suit all of our needs. We are expecting our first child, so we were looking for something spacious, safe, and reliable. Vince was able to help us pick out a 2019 Honda Accord sport, which was perfect for all our current, and future requirements. If you're looking for a new vehicle, and find yourself in the neighborhood, do yourself a favor and take the time to get to know my man Vince, you won't be disappointed. read more

CarMax - 2019 Honda Accord Sport - Used Car Dealers Near Me - Sacramento, California

I sold many vehicles here. They offer great Service and honest pricing. Very easy process to sell your car and get quotes.

Went to purchase a vehicle and during the test drive, I was told "we don't test drive our cars on the freeway". Either the car was a lemon or the white salesman's didn't trust the potential black buyer. Go figure. Who buys a car and you're only allowed to drive it around the block read more

If I could give this Location no stars at all, I would. We came in with an appointment to look at a car & was helped by KRISTY LAFORME. She was so awful to us. We sat at her desk for hours while she kept leaving and disappearing. After about two hours of her doing that, she came back to pop off on us & tell us that it was an inconvenience for her to process our return since it was from another Carmax location. We could tell that she was frustrated and annoyed because of how difficult it was to process our return. It was a complete lack of customer service & instead of Kristy deescalating the situation, she kept yelling at us. It honestly seemed like she DID NOT know what she was doing because she kept walking over to other people around her to ask how to do literally everything. What bothers me the most is that we set up an appointment and they had a rookie help us when our circumstance was more complicated than a regular appraisal & sale. Overall, just make sure you are working with somebody who knows what they are doing. There are a lot of strong sales associates at this store and it's unfortunate that we had to be helped by Kristy. We specifically requested for the manager Brian to help us after the incident with Kristy & working with him was a breeze. He did his best to make up for everything that Kristy was lacking. read more

Even with an appointment made a week ahead of time, we waited 90 minutes past our scheduled appointment time and still weren't helped yet. They are clearly understaffed and don't value the customer experience. Go to Roseville instead! read more

Horrible customer service. Went in one evening, asked to see some electric cars they said they didn't have the car I saw on their website but I should go look in the first couple rows and maybe it's there. Found it and came back to ask for a test drive and they sounded annoyed and said it'll be 30-40 minutes and I should book an appointment cuz people are buying cars. Two days later came back with an appointment and they checked me in and told me the car should be in the 2nd row and someone will call me. Sat in the car for 20 minutes and then just walked out. Someone called an hour later and said they're busy I said why did I make an appointment then. He didn't have a response or apology so I hung up. They used to be such a friendly company. read more

Horrible customer service at the South Sacramento location. I had an appointment at 4:30pm and after waiting for 40 minutes with no contact whatsoever, I checked at the service desk who told me I was next, however after waiting another 20 minutes and watching someone else get called, I got up & left. As I was back on the road, a sales person called (I guess I was finally up) & said I was on the wait list, and asked how they could help. I said that I had an appt - why was I on a wait list? I was told on the phone when I made the appt. that this is much quicker than walk in's! So needless to say, after waiting for over an hour past my scheduled appointment, I will be spending my money elsewhere & will NOT be returning. read more

VAN ask for VAN he was extremely helpful ! From start to finish and quick . Professional , nice , and I did not feel rushed . I would absolutely purchase another car if Van is helping with the processing. Thank you Van !!! You're doing amazing and I love my car ! I even did a transfer and it took less than 2 hours . ! I would make your appointments earlier in the day they get quite busy ! read more

Avoid CarMax at all cost!! This is my experience. I bought an 06 Lexus from the CarMax off 99 Stockton blvd. I went to see it. Test drive was ok. They told me it had a multi point inspection and passed. I also got 30 days to inspect and drive the vehicle and anything that I found broken or not to spec they would fix it at no additional cost. I looked and found a few things. If I remember right the right front and left rear shock was leaking, The airbags had a recall that no one checked for. But the worst thing I caught was the steering knuckle. It was bent. I actually caught this a week after I had the Lexus re inspected by CarMax because I told them the alignment was bad due to some steering or suspension issue. CarMax said they found no issues. My guess was they were waiting out the 30days so they wouldn't have to fix the issue since they had to put new RF/LR shocks on. I got it looked at by another shop they found the steering knuckle bent. Said if it was replaced and re aligned it would be fine. I took it back to CarMax.They did finally admit it and the technician found the same bent knuckle. CarMax offered if I PAY the part, the labor would be free. They didn't want to honor their 30 guarantee EVEN WHEN I FOUND THE ISSUE DURING THE 30 days I couldn't get a spot in till after. Come to find out these cars transmissions go out at around 150k. I would be very careful before choosing CarMax cars. I won't ever shop here or tell anyone to shop here. AVOID CARMAX AT ALL COST YOU'RE BETTER OFF AT THE DEALERS !!!!!! read more

The service staff is great, especially Julie. Friendly and efficient. And Gabby was exceptional!

My mom bought a car with Carmax, and referred me here to sell my car. The process was very easy, even with having an auto loan on it. I had some positive equity and they cut me a check that day. As long as your honest during your online appraisal, and have all your paperwork the process goes by smoothly. The offers are fair as well. When we're ready to buy again we will check Carmax first due to this good experience. read more