Beware of there offers for your car-- they will pay you Minimal , appears that is how they make there money. Pay you little, sell max. read more

I needed to sell my vehicle and after some research I chose car max. I set up an appraisal appointment easily online. I met with Mame who went through the process with me and after the appraisal was done finished up all the paperwork. He was very nice, very professional and made the whole process very easy. read more

If you're a serious car buyer/enthusiest, avoid this place if you can. I just came in prepared to put down a lot of money on a Lexus and i was left waiting for 2 hours JUST for a test drive. Arrived at 5:45, booked my drive for 6pm, am now leaving at 8:14. This place is 100% a joke, just spare yourselves. There are many other local dealers who will give you the attention you need to leave with a new car. Unfortunately zero stars is not an option. read more

HORRIBLE HORRIBLE HORRIBLE! Listen there are to many places you can go to and shop an affordable car without all the lies, miss direction, time consuming hassle. There were literally over a hand full of sales reps sitting around, doing absolutely nothing for half an hour while we waited just to be shown a car at our appointment time. Which they were late for by another half an hour. Don't bother with having a car transferred because they will never contact you again about it. We paid $99 to transfer a car and they NEVER REACHED OUT to tell us it was there. Then I spent over 1 hour on the phone with customer service, Lisa, trying to figure out where the car was. We will never do business with CarMax and I suggest you spend your money and even more valuable your time shopping somewhere else. Steve/Steven K. the sales manager was rude and completely inconsiderate of how his company was running. I hate writing bad reviews but this was simply unbelievable. Also, I have underlying health issues and they had everyone too bunched up in the sales department and when I told the lady that, she insisted I sit behind the glass but that would put me too close to the people next to her station. It really was inconsiderate and I am trying to be clear and direct about my experience, there are so many places you can shop used cars without all the disappointment. read more

CarMax - This is a screen shot of the phone call that took over an hour to find my transferred car. - Used Car Dealers Near Me - Sacramento, California

Tom Comstock sold us our last two cars. This is the 6 th carmax vehicle in 20 yrs. He was very knowledgeable and patient - a true customer advocate. read more

We paid $99 to have a car shipped from Fremont to this store to be test driven. We scheduled and appointment for 10:30am. We inquired about the wait twice and finally at 11:30am were ready to walk out. What is the point of making an appointment? An associate stopped us and suddenly was able to assist us. We waited another 20 minutes for him to locate the vehicle. The vehicles photos were not a fair representation. The vehicle was scratched all over, had one dent not mentioned in the description and was overall too banged up for the asking price (which was $2k overpriced according to KBB). This place has DMV vibes and is like the Walmart Super Center of car dealerships. Ended up at Elk Grove Auto Mall and received excellent and immediate customer service, a better vehicle at a better price. I would never come here again. read more

Tayo made my first time buying a car a very easy process. This guy is the standard when it comes to quality customer service. Couldn't have been more satisfied. Carmax is definitely the go to for first time buyers. Can't speak for all locations but this one is definitely a one I'd recommend. Appreciate you Tayo! read more

To sum up here is my takeaways from my experience with CarMax and it to state up front my experience was a extremely experience: CarMax had my car for 90 days to the day. That is way too long and un-called-for. It was only after CarMax had my car for two weeks that I said that I would need a loaner car. Albert never divulged that they had loaner cars available and it was only after he had told another customer that they could have a loaner car. There was no reason that I should have to make the suggestion and Albert should had made it known that I could have a loaner car CarMax is required to call the customer and provide updates on a regular or daily basis. This did not happen to me. Every time I needed an update I would have to call CarMax, navigate the phone menu and wait on hold for 45 minutes only to get little or no update at all. If you expect CarMax to call you with updates get over that notion because it will not happen If you expect CarMax to take care of your car while it is in their possession don't get your hopes up. Regardless of what make or model of car you have it will be treated the same as the cheapest car in their service or inventory lot. If your car is in service for more than a day THEY WILL park your car in the customer lot (back 40) windows rolled up on a 100 degree day, Your car will bake and get car dents just like any car at Home Depot or Walmart My $70,000 car went in with no dents or imperfections and once I received it back it had two dings on opposite sides of the car. The dings were quite obvious so-much-so that Carmax tried to touch the scratches up with a paint that didn't even match the car's color. When I pointed this out to Jake in Service his attitude was one of I "don't care attitude". It was also clear that the car just backed in the sun as there was spotting on the black leather dashboard where the dash had dried in several spots. Expect scratches and dings when you take your car into CarMax. Also expect your key fob to have numerous scratches and gouges in it after your visit to CarMax. That is just what CarMax does I had called corporate CarMax headquarters to express my concerns with CarMax having my vehicle in their service department for over 3 months. Don't waste your time as all corporate will do is take notes and then forward the concerns to the local CarMax will go nowhere. I never got a call from the Sacramento CarMax so don't even think about leaving a message for the service, general, or any other manager at CarMax. They absolutely will not return a call to you. And if you walk into CarMax to speak to a manager they will always make up an excuse such as the manager is not in, they're on vacation, they are sick, etc Customer service is none existent at Sacramento Carmax so set your expectations low at the onset at least you will be less disappointed. Sacramento CarMax has a huge customer service issue. Their employees like Albert, Jake, department managers need to be replaced or restrained because they just don't care. Other service advisors such as Candyce were great. Although I did not receive a call on a regular basis from Candyce when she did call she relayed information in an understandable and comprehensive manner. The only two good things that I will say about the Sacramento CarMax which is not specific to that location is: The 30 day car return option is a great policy The 90 day warranty is a great policy If it was not for the above benefits I would not ever consider CarMax again there are just better options available. I certainly will not be recommending CarMax to anyone in the future read more

I worked with Sean S. this past weekend to buy a Ford I had had transferred. He made the process so quick, easy, painless, AND NOT SCARY (like I normally think car shopping will be hah). I never felt intimidated or pushed into buy something. He answered all my questions and I was out, driving off with a new car and selling my old one in less than 3 hours!!! Thank you Sean!!! read more

My husband found a car he was interested in, but it was in Modesto and said it couldn't be transferred online. When we called Modesto, they said we could call Sacramento and do the transfer over the phone, rather than their automated online system. So, I called, and by chance was transferred to Isaac. He explained the whole process, and set up the transfer. When I called a few days later, they told me the car was in but being re-inspected to make sure nothing was damaged in transit. The following day, I checked back, and the car was ready for sale. Isaac called me to see when we would be coming in, and we set up the appointment. We went on our test drive, and everything checked out, so we went in to purchase. I thought that since CarMax doesn't do traditional sales and commission, there would be a lot of pressure to do their service package or warranty - no such thing. We were able to say what we were or were not interested in, and didn't get harassed or pressured into anything else. Everything was going smoothly, so I left to pick up our daughter from daycare. My husband was planning on using his debit card for the down payment but wasn't able to because of the daily debit limit. Isaac offered to drive him to the bank so he could pull cash out - totally above and beyond. Overall, the process was really smooth. Isaac was great. The car is great. Quick, easy purchasing experience. read more

Took my 2013 Highlander Hybrid Limited, fully loaded, better than good condition to get a quote. They only offered 10K, what a joke. Took it to Toyota and sold it for $13,800. I had heard CarMax was fair on their pricing, not true, would never deal with them again read more

Buying a car is easy, but Carmax makes it so hard. The Carmax Business Center is horrible. There is no sense of urgency. The employees could use some training. We waited and waited and waited. Carmax employees never thanked us for waiting, gave us any updates, or apologized. This will likely be the last time I do business with Carmax. read more

Recently purchased a newer vehicle from this place. They sold me the vehicle with tire locks on the tires, and no tool to take them off. I went to 3 different tire stores to get them removed and get the tires rotated, they said they couldn't do it. So I went back to Carmax, at first they said free, then they tried to charge me $60. A new tool kit for the tires locks cost $50. What a joke. Also they said 15 minutes, it's been two hours. I'm late for work now without so much as an apology from the staff. Anyways other than that the staff is very nice. They are good at selling vehicles. But I will offer a word to this wise. Carmax did not get as big as they are without cutting a few corners. Their warranty absolutely sucks from all the reviews I've read so far. Keep that in mind before you buy a vehicle from here, but also keep in mind that as long as you do maintenance the vehicle should run fine. DO NOT PURCHASE THE CARCARE WARRANTY! You are literally throwing money into a fireplace and watching it burn! read more

Sold my car to CarMax yesterday and it was very cut and dry. I made an appointment for the afternoon and even though I was almost an hour late because of traffic the entire experience took less than 60 minutes. Here is a quick rundown of the process for anyone interested who might have questions: I walked in and approached the front desk. They put me in the "appraisal queue" and invited me to have a seat. A few minutes later an employee (I think his name was Nick) came out and explained the process to me. He walked me outside and asked a few questions about the car, then put a cone on it. Next we went inside and he introduced me to the appraiser who offered to let me come on the test drive. I declined and opted to stay in the air conditioning. He drove the car and checked it out, then did some research and gave a price to Nick who then sat me down and went over the info. It was completely correct. It was like the appraiser looked at the car for 10 minutes and knew everything I did after 6 years! The price offered was lower than I wanted but I didn't want to spend the next 6 weeks with headaches from people on Craigslist lol so I took it. They had me fill out some paperwork, cut me a check and I was on my way, I appreciated the honesty and straightforward nature of the employees and the process and I would recommend bringing a car here to sell to anyone who doesn't want the headaches and just wants the cash. It may not have been as much as I was hoping for but I know it's worth it in the long run. Even if you don't take the offer the appraisal is free and good for 7 days so it's definitely worth an hour of your time. read more

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I feel sort of embarrassed saying we bought a car at CarMax, it totally has that WalMart vibe going for it, but rest assured, if you hate the car buying experience, CarMax is actually the right way to go. I have a friend who owns a used car dealership and he actually told me to go to CarMax first to get my SUV appraised, he said they could give us a better price. When they came in well over my anticipated price I immediately said yes! The way CarMax works is through a no-haggling process. You drive up, park in an appraisal spot and walk in. They take it from there! You meet with an agent who asks you about the car's history and you get to tell your story. Mine was pretty short, I love my SUV but it's older and we need something more economical. Freddy was our agent and he did a great job of no-nonsensing us. He sent us out on the lot to browse the available cars and trucks. The great thing about CarMax is that the sales people aren't allowed out on the lot and all of the cars are unlocked! You can browse and sit and ponder and peruse as long as you like. We had a good idea of what we wanted but it was nice to just jump in and out of various vehicles without having to commit to a certain style or make right away. Obviously, we found what we wanted pretty quickly and just walked back in (about 30 minutes later) to get our appraisal value. It was extremely fair and over what I thought we would get. Again, no haggling allowed, so there's no sleazy back and forth with a creepy finance guy in the back. We drove off the lot with our new car and CarMax even gave us a better rate than our Credit Union gave us. We had scoped out cars online before we arrived, and I also knew my trade in's value before we arrived, so we had the numbers before we walked in. I think the whole process took 4 hours total. Everyone was very friendly and helpful and you don't have to feel greasy when you're done because everything is up front. We were told they only make $150 from each sale, no matter what the make of the vehicle is, which is impressive because we purchased a higher end vehicle and I was worried on the upsell we might be offered. We did purchase a warranty on our vehicle and Freddy even showed us work orders on similar vehicles to see if the warranty was worth the extra cost. Hopefully we won't need it, but if we do, I hope it pays for itself. They have cute things like a kids area and a coffee, water and tea bar as well as vending machines and TVs. It's very clean and I felt all of the staff members were very prompt and professional. Freddy even sent our new car back for more cleaning because he felt they didn't do a stellar job the first time. That was a nice touch! I really liked the experience here after a really, erm, "yucky" experience buying our other car from Maita Subaru. I would come here again for a trade in and used car buying experience! read more

CarMax - Used Car Dealers Near Me - Sacramento, California

Second vehicle purchase from the Sacramento south store in so few as two months. This purchase is a cute fiat that included a single brake rotor that a pad was not making good contact with. We noticed this the second day driving. On my way to the dealer this morning to see if they repair it. *edit to include that carmax completed repairs on the fiat acceptably. No increase in rating though. Brakes are a safety feature not to be overlooked. Shame carmax, you dont get points for doing the right thing after the fact. read more

CarMax - Evidently uneven rotor wear is a passing condition on the quality inspection pre sale. - Used Car Dealers Near Me - Sacramento, California

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Juan was very helpful today. I see all the bad reviews that this place gets but I'm glad to say my girlfriend and I had a wonderful experience today with Juan and walked away with a beautiful Nissan Versa with ridiculously low mileage and we can't be anymore happy with our purchase and the overall service from today. We came in on a Saturday and it was mayhem inside and we were still served and treated in and orderly and pleasant manner. Thank you Juan for being genuine and helpful that's all I ask in the person who's selling me a car. read more

Called about a truck, had trade, was asked if I owned money and I did and was told over the phone that my trade was only worth that amount. My research showed 3 to 4 thousand more so I paid off the balance to sell myself. I still wanted to look at the truck they had and did. They asked if I wanted my car appraised while I looked at their truck and they gave me an appraisal of its value not what the salesman said. So now I can't trade my car because the title is in transit to me. I drove back the next day and purchased the truck. And was told as soon as I get the title come in and they would honor my trade. I did and even called and set up a appointment. Got there only to find that the title is not enough, and blamed it on the DMV. So another trip of 110 miles round trip wasted. Finally I went to the Roseville store and they took my trade and cut me a check. They give you a list of things that they say they check and replace. Form filters to brakes but I turned on the ac and the odor was nasty so I pulled out the old cabin filter and it was so very dirty so I replaced it and it's much. Better. So don't believe it when they tell you they check out their vehicles because in this case they failed. I gave a 3 and not lower only because I like the truck. I got a nice truck but was all the bull worth it. read more

On April 8, we paid to have a car transferred from LA to Sac. The car arrived to Sac a couple weeks later. As soon as it arrived, we called Carmax on April 24 to see when it would be ready to take for a test drive. They told us they were still cleaning it and getting it ready and that it would be ready for us no later than Monday, April 26. We still didn't hear from them all that week. I got a call on Sunday, May 2 saying that they tried contacting me on April 23rd and 27th (not true and we talked to them on April 24 and they said it wasn't ready yet) and that they are now releasing the hold on the car because they haven't heard from us. Completely infuriating experience, total waste of money and time. We will never use Carmax again or recommend it to anyone. read more

A heartbreaking experience for myself and my daughter. We found a car that my daughter was looking for one night after business hours so we had to wait until the morning for me to call about the vehicle. In the I went to the store's website and saw that they opened at 10 am, so instead I went back into the app and was able to put a "reserve" on the car. To my surprise, an associate called me back around 9:30 in the morning because they were calling from a sales center that was not on the west coast. Everything went great, I was able to "claim" the vehicle and paid for the fee to have it transferred to my local store. Not only did the saleswoman give me her word that the vehicle was mine to purchase and that "nobody else can purchase it now" ... I also received a text directly from her stating the same thing and giving me the estimated date of arrival. My daughter and I were so happy as this was her "dream vehicle" and we had been looking for a while ... but that excitement was about to change. About an hour and a half later, I received another text that informed me that someone else had put a claim on the vehicle and that there was nothing they could do. Supposedly this person called the store just after 9:00 am (keep in mind the store doesn't open until 10:00 am) and started the process before I did. I called and asked the manager Brian and they said that someone had put in a request to come look at the vehicle the next night @ 7:00 pm ... and unfortunately they did purchase it right out from under our feet. This whole process turned into a nightmare for myself and my heartbroken daughter. Carmax's policy is horrible, their websites are wrong as far as store times ... if I didn't look at the website and see that the store opens at 10:00 am, I could have called earlier and got the car. Heartbroken Dad read more

Listen to the bad reviews and go somewhere else this place is a joke. They makeup issues about your car to lowball you. I had my car inspected and cleaned before even bringing it here and there was nothing wrong with it. Now all of a sudden CarMax says the transmission is slipping. read more

I haven't bought a car from here yet so this review basically is on the facility and location. I am not sure how the service here is but this place is huge with almost every type of car you can find at a normal dealership. You can see CarMax right off freeway 99 and in the evening the parking light is lite up with hundreds of lights. I am deciding to buy a SUV but not sure what type. Instead of me going to a dozen dealerships trying to make the decision I came to CarMax. The vehicles here are not locked so you can roam around the huge lot climbing in and out of the vehicles as you please. Unlike at other dealerships you have to have the salesperson go inside to get the keys which can take days for them to get back. At CarMax one sales person came by once to ask if we needed help and left us alone instead of annoying us by following us around. I am sure they were able to hear us inside on their monitors if we were looking for help. After going to CarMax and trying out a few SUVs we have decided on what type/model we want but now just deciding on when to purchase it. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

I paid $349 to ship a car from NV to Sac. It took 4 weeks for it to come in. I called throughout the week, after it was already delivered, and the automated recording said they were busy getting it ready for me. An employee also stated it was being "thoroughly inspected and prepared for our test drive". When we arrived at our scheduled appointment time, the car was filthy inside and out. The driver door was bent and door trim was superglued and was falling apart. The paint job was scratched all over the car, and the right side mirror had been hit. These were not the photos I had seen online. The employee's response was that the car was 10 years old (like I didn't know that). Our trade in conversation also didn't go well. I completed the online trade in offer four weeks ago, when I transferred the car, which expired 2/14. I was reassured everything would be fine when we got there and to wait for our appointment. When I showed the employee a screenshot of the Carmax trade in offer, he stated it was no longer valid, even though I was told it would be fine. FYI - I could have purchased any car on their lot. If they had actually done their job and inspected and prepared the vehicle I transferred in, we would have bought it. But, now I'm out $349 from Carmax because they didn't do their job and follow through on their responsibilities to get the car properly ready for a scheduled test drive. They also didn't provide good customer service and I felt like they were trying to sell me a bag of poop disguised in a red sparkly prom dress. You guys dropped the ball. We won't be back. read more

They do take care of you and your car . In a timely / with appointment . Sometimes it takes a couple of visit . To diagnose then parts need to be ordered . Advised to research repairpals.com/Carmax next time that problem read more

CarMax - Dog friedly - Used Car Dealers Near Me - Sacramento, California

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We bought a car from Car max about a year ago a 2009 Crystal 300. We bought the extended warranty, it was so we could bring it to Car Max service and you get a discount for any work you may need done. We have taken it there twice and both times had to turn around and take it to a Dodge dealer. The service department in Elk Grove is such a waste of time, the techs have no clue what they are doing and the pawn you off so they don't have to deal with it. read more

Today are car started shaking and carmax quoted me 1200 dollars for my car. So we get there and they say oh yeah we can get you a car. they come back with a different offer of 200 dollar's. The thing is the commercial is false advertising because they don't help everyone. So ended up leaving with nothing. So before you go. Just know it's not always what it seems. You're car has to be in excellent condition. Disappointed read more

Roseville CarMax....This is a tough one to rate!! I bought used F150 truck today from the nicest, most pleasant and knowledgeable car salesman I've ever encountered. I was treated with respect and Anthony never tried pushing the "extras" on me...a gentleman he was. You know the price is non-negotiable and that was fine. My trade-in price was exactly what I wanted and I didn't have to try selling my car to f...airheads on craiglist!!!!!!! Now the bad news, the crew that cleaned up my truck did the worse job I've ever ever seen from a car dealership. I don't think they bothered to clean anything. If I was the manager of the Roseville Carmax I would fire the entire detailing crew. It was a joke, signs of dirt everywhere in the cab. I brought it home and did sooooooo much better. Roseville CarMax. If you want a pleasant, low pressure experience buying a car, ask for Anthony. If you a truly clean car, go elsewhere. AND AND AND, one has to ask if they're that sloppy on cleaning cars, where else does CarMax stand on fixing mechanical issues. I would never take a car to them for repairs.... Cheers All! read more

Before I even start my review I have to comment on all the bad reviews lol Im Not sure why all the bad reviews... if you buy used, you buy a warranty!!! At the end of the day, be great full that car max even offers a 30 day warranty on all the cars they sell. No other dealership around here does this, i promise. Majority of used cars sold at other dealerships are sold AS IS.. unless you buy something that's certified or you purchase a warranty. With that being said, this was a great buying experience for me. I was in and out in less than 3 hours. My salesman was great. He just guided me through the process as I already knew what I wanted. This was my first time at a car max but my 5th time buying from a dealership. The entire process seemed very transparent. The price for my bmw including low mileage was one of the fairest pricings for 500miles from my own research. The salesman also even looked at all ca carmax to see if they could bring something in that may of been a better deal.. but this was it :) If anything goes wrong with my car, I bought the warranty available and will take it too it's makers dealership to be fixed. Its that easy.. read more

My husband wanted to test drive a few cars available at this location and had another vehicle transferred here. The person (Christina) we were working with at CarMax South Sacramento communicated with my husband via text and we understood it might take a few days for the transfer. About a week later, we scheduled an appointment with CarMax Roseville to get a car appraised a few days from then. We chose this location due to an overwhelming positive experience there and it's slightly closer location to us. Christina texted my husband the day before our appointment with CarMax Roseville. She referenced the appointment and asked us to go into CarMax South Sacramento instead because the car we requested was waiting on the lot for us (it was a week or more since we requested the transfer). It could have been coincidence, but privately we wondered exactly when the transfer arrived and why were we not notified when it did? It appeared she only contacted us when she saw that we made an appointment elsewhere. Not a big deal, she must have noticed we wanted to also do an appraisal so might as well get that out of the way while we did some test driving. Upon our arrival, Christina greeted my husband but not our friend or me. We were hardly acknowledged during our time with her. She took us to the first vehicle we wanted to test drive but seemed flustered when we brought up that we wanted to initiate the appraisal process as well but agreed to do so and took the key. While getting ready for the appraisal and test drive, Christina noticed that my husband's license was expired and refused to let him proceed with test driving the car. Understandable, but then we tried to explain that he was an active duty military member and his state of residence where the license was issued was considered valid for an extended period, she wouldn't budge. That's okay. It happened we processed a license renewal online a week prior but were waiting on the physical license. We showed the e-mail confirmation to her. She told us that because it wasn't printed out, it was not valid. We offered to e-mail the confirmation and the attached PDF to her to print out. She refused and stated that someone else (manager?) was making the call and there was nothing she can do. She said we could speak to them if we wished and led us back inside to wait. So we waited. And waited. We saw her darting back and forth on the sales floor a couple of times. We assumed it was to talk to the manager or maybe something about our appraisal. A few minutes passed and we noticed on the screen that our appraisal was ready, but Christina was now nowhere to be seen. So, we waited some more. She never returned, and no mystery manager/decision-maker ever approached us on her behalf. She had our car keys and access to the appraisal. Eventually, we flagged down someone from the front desk to help us (Richard). From that point, our experience at CarMax South Sacramento improved incredibly. Despite being clearly busy, he quickly pulled up our appraisal (they offered us exactly what we hoped for, which was $3k more than other dealerships), tracked down our keys, and called over an available sales consultant (Dannis) to help us for the remainder of our time. Christina was still no where to be found. Dannis also took us around the lot to look at the cars we initially wanted to test drive. He was warm and welcoming throughout the remainder of our time at CarMax. Between Richard's resourcefulness and Dannis's friendliness, our building frustrations at this location completely washed away. We left satisfied with the appraisal offer. We processed the sale through CarMax Roseville the next day after finding a car my husband liked at the local Hyundai dealership. read more

Ease of buying and getting a loan. But you are screwed once you made your purchase and your car needs service. It's been a week and multiple phone calls and they still have not schedule me to bring the car in for service. Thanks Carmax I paid over 20k for a car with a engine leak and transmission leak. And at my rate of trying to get ahold of service, my basic warranty for the car would be over. I should have bought a used car at a trusted dealership instead. read more

You can make an appointment up to 7 days in advance and make it online. They had a pretty good selection. Inside is pretty clean and big. Some of the benefits include a kids area and coffee. I like that they have a diverse staff. read more

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We wanted to sell our 2007 vehicle. Went on line and processed a sale with three different online businesses and got three different quotes, one for $3,000 one for 4,800 and one for 6,000 from Car Max. Took their quote to the Stockton Ave store and they honored the quote and in little over an hour we walked out with the $6,000. As my granddaughter would say "easy peasy " . Best car selling experience ever. read more

Do not buy a car at this Carmax. I bought a car years ago and had a great experience. My daughter bought a car and had a lousy experience. She bought a lemon unfortunately. The car did not run right from the day she took it off the lot. She kept bringing it back to them and they kept telling her nothing is wrong. Finally when the engine light went on and it was past her 90 day warranty now they find out that she needed to Cadillac converter's. Yes they did fix it and they did not charge her. Unfortunately she left the lot and the car was driving exactly the same. She would be on the highway and it wouldn't pick up speed after 30 miles an hour which is the same problem she had since she drove it off the lot. She brings it back and they still say nothings wrong with that. They want her to trade in the car and spend more money. Instead of doing the right thing because they know it's a lemon and it is a lemon law they won't do anything for her. We are definitely contacting a lawyer and they will do something about it. All they have to do is drive our car at least 50,000 miles to see what the problem is to know that the car doesn't go past 30 Miles an hour when the speed limit 65 miles an hour. But they won't do that they say they're not allowed to. But all other car dealerships are allowed to drive it 300,000 miles if they have to find out what the problem is. Do not go there especially if you're a young girl buying her first car. Because they will rip you off. They don't know who they're messing with because I'm the mama bear and there will be a lawyer involved. I have recommended so many people to go to this Carmax because I had such a great experience not anymore. I am telling everyone to stay the hell away from this Carmax. They don't know who they're dealing with. Take advantage of a young girl because she's a girl and not a man . Guess what there will be a man around and he'll come see you. She is a young single mom doing the right thing and spent her saving for a down payment and is making car payments monthly on time. Shame on you call Max for not doing the right thing. The bad thing is if she turns this car in and get a new one they're going to sell this lemon to someone else some other sucker. I'm a sales person but I'm not a shady one unfortunately the sales people at Carmax gives all sales managers A bad name. Do the right thing!!! Her dad will be flying in from Boston to speak to them personally. Again it's not what you know its who you know we know a lot of people! And for sure corporate will be contacted first thing in the morning!!! read more

Easy shopping experience , found cars we liked . We were also able to test drive and return without any hassles . The app is amazing and the agents are all friendly and efficient . Interest rates are a tad bit higher, best to check with your bank for a low rate loan approval . read more

Miss Barbara is extremely helpful! She is very professional and communicative and has updated me every day about the situation with my car. She expressed that my concerns, even though some minor, were also her concerns. I recommend going to her because she will take care of things! read more

Gabby Luong has been very communicative, professional & trustworthy. If you have the pleasure of working with her, you will be satisfied.

I bought my previous car at this Carmax and was really happy with the service. Unfortunately, this time around the experience was completely opposite. I walked in with $35,000 in cash in my backpack and I couldn't get anybody to help me out to buy or even look at a car. I'm not sure if it's because I was by myself, I'm female and short, therefore people didn't think I was serious about buying a car. But even when I asked for help could not get help. Apparently somebody that has cash in their pocket is not good enough for this Carmax. And it's too bad, i will take my money elsewhere. read more

I purchased my used car here 3 1/2 years ago. I thought it would be good to purchase the warranty. Bad idea!!! Since my vehicle had 59k miles. The sales man told me it would be under Warranty for 100k miles, not to 100k. I am currently at 104k. I still have 1 year and 9 months until my warranty expires. Do NOT believe what they say about the warranty. Get your vehicle serviced at 99k. I wish I never purchased it. So deceiving. read more

My daughter reserved a car for 7 days and then the next day paid $1999 to have the car shipped to her location. We received notification week and a half later it was sold. Bad business to not honor and take care of a customer that followed their process. A salesperson may have wanted the commission for themselves at the Sacramento CarMax. Oh, I am sure there will be a post for the customer service team thanking me for the post and to ensure they keep customers first as well as they will work to improve their process. A salesperson could not override this process without the authorization of a manage at the site. My question is what are you doing to make this right beside words? read more

turned in my car last night & purchased a new one, Raj was outstanding & very professional & very speedy! Tyler was outstanding also, very thorough in going over all the paperwork. These folks have a clear understanding of customer service!!!! Forget dealerships, go to south Sac Carmax, ask for Raj to get the process started & ask for Tyler in finance THEY ARE THE BEST!!!!!!! read more