I have written and called before and written a review also before regarding a warranty we had purchased for 2010 Lexus RX350 that bought with a $50.00 we found expired in Oct 2019 after we had an issue we thought would be covered and found the warranty expired without anyone contacting us to see if we wanted to extend the coverage. I received a message from the sales manager at the South Sacramento CarMaxx but when I tried to leave a message and found the mailbox was full, so I sent an e-mail on 5/28/20 and still have not received a call or e-mail back. I guess CarMaxx really does not care about customers who have bought two cars and was looking at buying two more cars this year. There are other auto sales companies that will want my business and as a law enforcement officer who is a member of a national police association and on twitter and LinkedIn I will be sure to let everyone know how CarMaxx treats law enforcement and school teachers. Michael Oster read more

This was the worst auto sales experience in my life and I'm over 50. We had an appointment, we already had an offer from them and it took the TWO HOURS last night to actually fill out he paperwork and buy the car. Two hours with US stuck out in the cold waiting for a transaction that should have only taken 15-20 minutes. I realize these are not fun conditions for everyone and i might have just let it go, but when we got home there was a message on the machine from an hour prior stating that we had an appointment and to please text them from the parking lot if we were already there. We not only had an appointment, but we called them when we were on our way. Never again. Yes, the price was pretty reasonable, but I guarantee if I had known it would take that long out in the cold parking lot I would never have gone there. read more

I just bought a 2014 Lexus IS250 from this CarMax after having it transferred from Southern California, which took a little longer than the estimate of "two weeks" but it was an estimate so understandable. The buying process was very simple and fast. They explained the contract very clearly which is something you don't get at a regular car dealership. The big issue was the car itself, although they provided a checklist of everything that they inspected and corrected, there was an issue with the battery and that issue being the battery was dead. Completely dead and could not hold a charge. When we tested the battery at a nearby Autozone, they confirmed that the battery needs to be replaced. CarMax was kind enough to reimburse us for the new battery and install it into the car but it was a hassle that could have, and should have, been avoided had the inspection team done their due diligence with the car. So far we are happy with the car but that was a big headache. Have the car inspected immediately! We will update if other issues arise! read more

There should have been a "Zero" star rating that is what this company deserves. I bought a 25K luxury BMW from them last year in August 2016 yes (8) months, Luxury "Not" $6,200 in engine repairs last week, imminent AC repairs this week, and by far the poorest customer service I have ever received in my life, beginning with the assistant store manager Chelsey. Don't expect courtesy here not with her and she unfortunately will be your first stop if there is a concern. Again this week I am without a car due to some repair as a result of there lack of ensuring that trusty "125 Point Inspection" was completed. Yes, I am dealing with the repercussions of their negligence. The managers are ill trained, have no empathy, lack courtesy, and are quick to lie, this was done to me this morning by the service manager "Kay"unless you are writing a check to them have no time to deal with your issues. Kay has taught me a very important lesson "Record all CARMAX Repair calls! We had a 20 minute conversation the week prior and she suddenly failed to recall the details. I knew it was all bad when I walked into may appointment scheduled for 5/16/17 and was not on the books. She, did not even have the courtesy to document my appointment, it was at that moment I knew the week priors conversation went in one ear and out the other. It was very evident that my concerns did not matter to her as she previously stated "but she forgot" Shame on you. I will remember this moving forward, and all of you wishing to patronize this organization should keep this level of service in mind too. I recommend you take your money and business to the CarMax in Roseville if you must shop with this organization. They at least take pride in customer satisfaction. This is a huge organization, that should not have a problem with customer service and professionalism, I know they have worked hard to build a reputable brand. My experience has definitely been blemished by the people I have encountered here. I would never buy another car from them. Buyers please be ware this is not the CarMax location you want to spend your money at. read more

Kind of a "meh"experience. Didnt care for the financial side of it. Used to being able to play with numbers like down payment and term, rates etc. not how it works at carmax i guess. Everytime you want to see figure changes it was a "new submission"meaning another credit inquiry. Very odd. Car was nowhere near clean. Was mass confusion when I came back next day to pickup car. I encountered one employee that was so dumb I wanted to just go somewhere else but it was kind of a special car so I waded through the stupidity. I will say buying through carmax is quick and easy. I like the new 30 day warranty with the ability to bring car back if not satisfied. read more

I came to this location last week to buy a car and as I was going through the process and got approval through the bank, the sales manager came out rudely to tell me I will no longer be able to do business with carmax ever and they couldnt give me an explanation for it. My employeer has had issues with this same manager as well when he came in to get a car and ended up buying one at the roseville location instead. He gave me a 1-800 number to call to get the answers I asked about what could possibly be the issue and they gave me the same answer as Russell. I think this was absolutely un called for and terrible customer service. I bought a car elsewhere and they treated me with respect unlike Russell at this location. He never smiled, never came across as someone I could and would like to do business with and I am unsatified with the way he treated me. read more

I scheduled an appointment 4 days in advance, but when I arrived on time I was told to expect up to an hour wait. That came and went, so I asked how much longer, and was told another 30 minutes. At that point I left. Employees were polite and apologetic, but a 1.5 hour wait for a scheduled appointment, with no warning of wait times, is unacceptable. read more

We bought my teenage son a car here and went back to Sell it. They told us 20 mins and we waited over two Hours. Not cool. I'd we knew it was going to take So long we would've made an appointment read more

Went to CarMax to take a look at some "better used" cars as opposed to the dealers. I understand they are a little higher on price but they offer some better guarantees than others and don't seem to want to push you into buying anything. Plus, I like how it's sort of like a supermarket, you can walk around without anyone asking you anything. Went to the Mack Rd store and met Dannis and was very nice. I was specifically looking for a Mazda6 and didn't find one here. He asked what my plans were and I was in the market. He offered to assess my trade in and I got more than what I owed on the car. I liked it. I pretty much was sold on getting the car from them, it was just a matter of finding it. Off to Roseville we went. Found the car I wanted at the Roseville store and wanted it transferred to the Mack store. Bing bam boom. I had the car in 3 days. From the test drive to the paperwork to the checkout. I was impressed at how smooth everything went. I understand many are intimidated by the car dealer process but they have done a great job of making it friendly and rather painless. Even though they're gone, Saturn has a legacy. Thanks CarMax. It was good. read more

I can't comment on the Service Dept here yet, but my daughter and I had a fabulous experience buying a car here this weekend. The salesperson, Paul Luke, was super efficient, friendly, knowledgable, and always one step ahead of us anticipating our needs. He re-arranged his schedule so that we could arrange financing and complete the purchase the following morning, and kept us apprised with texts. Every step of the way we knew what was happening next and approximate wait time (which was always shorter than expected). No pressure, no haggling - just attentive treatment and an incredibly smooth operation that got us the car we wanted without a lot of waiting. The car was delivered clean with a full tank and the big bow was a nice touch. There is some re-programming of the key that has to be scheduled with the Service Dept, hoping that goes just as smoothly. But at this point, Paul and CarMax Sac South is my go-to place for any future vehicle purchases! read more

For the past several months I've been going back and forth with this locations service department for my boyfriend's car and attempting to fix parts. It all could've been a giant headache but then we found Barbara Thank the Lord! Barbara has been prompt, reliable, and understanding towards us and helping us handle trying to service my man's car. Every question was answered thoroughly, every phone call was returned, and every appointment was kept. This woman is like a superhero and just emits a warm inviting energy that just makes you want to stay in the lobby and get to know her and forget bout the craziness that may be ensuing w your car/service. The only reason I wouldn't give this location 5 stars is because of the quality of the repair service itself. Unfortunately both the turnaround time for the repairs as well as the service itself have been unreliable and inconsistent. Thankfully Barbara has been there to put out as many fires as she can. Definitely make sure to ask for her if you plan on servicing your vehicle here. read more

Consider making your first service appointment on the day you purchase your car. That way you're able to avoid at least one 20 minute wait when you call to set up an appointment. Scheduling for any service is at least a month away so, if you schedule at the time of purchase, by the time you need something fixed your appointment will be ready. read more

Carmax will upsell you on warranties, like Maxcare, without explaining how they work. They will tell you it is covers everything, and use the words "bumper to bumper fixes" "Peace of Mind", when that is not true. They do not tell you that their warranty you buy CANNOT be used until that vehicles manufacture warranty is up. The sales reps get paid commission to sell these warranties without disclosing crucial information, so they can benefit off the consumer. Beware of their tricky sales tactics. read more

Made an appointment for 24 Hr test drive at 5:30 pm, Got there at 5:28 to check in and I waited an hour and 15 minutes until I was actually helped I was basically taken off the list because someone said I was being called but I had no missed calls and over the course of my hour wait I see employees walking around joking and sitting around on their phones so clearly people are available but don't want to do their job. Long story short I waited 1hr15min past my appointment time for them to tell me they started a new test drive process which included you running your credit (was told nothing about then when calling to make the appointment) Which basically meant I couldn't get a test drive The customer service was immature because they have a bunch of dumb ass college kids( no offense to those in college, at least you use your brain) running the CarMax show, I recommend if you want to leave not pissed off or in a neutral to excited mood go to the CarMax in Roseville, never have issues there but coming to the CarMax on Stockton Blvd shows me why I should've kept going to the other CarMax's read more

Robert Salaz made our car buying a seamless experience. We had contacted CarMax prior to coming in as we had been turned down by a name brand dealership. While literally on the side of the freeway with our tire blew out we called, & were blessed to speak with Robert. We had told him our situation and most importantly we didn't want to waste his time. He told us to come in and he could see what he could do. He was patient with us and walked us through many cars, & ultimately found our dream car which was a 2014 Ford Flex. This car the name brand dealership said we would probably have to wait 10 years to get. Robert was truly an angel who was placed in my husbands & my path to make this milestone moment so amazing. I have already passed out his business cards to some of my family who said they would be coming in! Additionally Robert Salaz was so awesome! He stayed passed his check out time to assist and send us off in the vehicle we have dreamt of. He walked us through everything, making sure we understood the cost, & most importantly realizing the investment we were about to make. Also to not rush the process or just settle: I sincerely appreciated that so much because since we had been told from a name brand dealership that we would have to settle with a 10+ old car with at least 100,000 Miles our hopes were shot. When it came back that we had got approved for a Ford Fusion (this was the rental car we had for the weekend) we were #SHOOK. Robert wanted to plug in a car we had been interested in and see what could work. The rental we had for the weekend and since our dreams of having the flex were gone the size of the Fusion sedan seemed to work with our two dogs. When we got approved for Fusion our appraisal came back on our current car & we were so happy. Robert continued our search which ultimately led us to the Flex. He was so extremely helpful that we don't know what would of done without him. My husband and I still can't wrap our head around the fact that we have our 2014 Ford Flex. If it had not been for Robert I don't know what our outcome would of been. Thank you for everything Robert Salaz you made a dream for The Kardads a sincere REALITY!! read more

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Couldn't wait to share my experience. Franco Macias was hands down amazing! One of the best in customer service. I'm in customer service so I'm a little more bias. But he went above and beyond in all areas. Beautiful car, great knowledge and understanding of everything. My daughter and I truly appreciate you. We will be back. And will definitely refer him in the future! Thanks again for such an easy car buying experience. read more

Great experience for us. They transferred a VW beetle convertible to Sacramento for us. It was clean and ready to go when we test drove it. We bought it hassle free. Very satisfied with the service. The sales person Hanna was great. read more

It is best to make an appointment in advance after you select a car. The customer service was excellent at Sacramento with my car advisor Andre Bynum, he took the time to explain everything and go over all the details. Although the wait can be long in the finance dept. before picking up your car, the staff was super helpful and friendly. When I returned to have my appraisal done Andre was available to provide support and assistance. I highly recommend the Car Max experience! read more

I called because I'm having an issue with my pick up I was told because they are short staffed they cannot honor my warranty and that I would have to go outside of net work which would cost me more money then the lady got very rude on the phone when I asked her several other questions and then I was hung up on I had to wait a whole day for them to get back to me..... read more

I went to go test drive a car, was really looking forward to looking at the car and was really interested in it, we check in and our appointment was at 2:00, we got called cat 2:05 which wasn't the issue, we got to paperwork and the employee Marc was helping me, the first question he asked me was why I was here. I answered that I was there to test drive, at first he was nice but as he moved onto his next questions, which one was if I looked at Financing. I was not looking to buy the car as of that day but was interested. IMMEDATLEY he told me "we don't do joy rides" so Im like that's okay I'm looking to buy soon. His mood immediately changed, we get to license and insurance part and I'm under my parents insurance policy for the time being. That hasn't been a problem to any other associate here or in Roseville(way better) and he tells me to call, I don't have the time nor effort to do that, he then tells me that I can't test drive the car read more

I purchased a fully loaded 2013 Nissan Maxima on 2/14/17. They explained how i had a 5 day return policy, so I completed the purchase knowing that I would have someone check out under the hood at a later time. This is what I found. How did this pass a 125-point inspection???! I took the car back, and they offered me nothing except to waive the $199 fee so that I can expand my search. JUST WOW! I will be checking to make sure they don't return this car to their inventory ! I'm beyond disappointed read more

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So we purchased a car thru carmax and the first time it went super quick. We go to trade the car in for a different model a week later, we were there for 4 hours just to sign paperwork so we could leave. They already had our money and all our information. Was the most unprofessional and discourteous experience I've ever had in buying a vehicle. read more

I bought a 2011 Camaro SS from luke at Carmax. He was very helpful and considerate with me. I am a veteran and I knew what I wanted and didn't wanna be sold on anything else. In and out with my new Camaro in less than 3 hours. Great job I hope this positive relationship continues. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

I believe that the people who work for Carmax in sales and the business office do a 5 star job. I would recommend their service to anyone. But ... buyer beware... don't use Carmax financing, which is of course, their first option. In my case, I knew my credit score was 697 when I went there. In dumb faith I didn't realize I could have had a much better loan, had I found my own financing. I received a letter from Carmax 3 weeks after buying my car, and financing the easy way that day, that they had my credit score as 589? The letter stated it was through Experian (which I have been checking for over one year) the Carmax finance office said they use their own financing calculation? Based on what? I have no idea. I immediately started calling other companies to secure different financing. However, now I will have to pay for refinancing. Very upsetting! Shame on you Carmax Finance. read more

Please DO NOT BUY from this CarMax. I had a horrible experience. Fortunately I bought a reliable car a Lexus RX 350 and haven't had any issues with the car. The salesperson was young and not very knowledgeable about cars. I was trading in an older RX that was AWD and the newer Lexus I was buying said 4wd on the tag. Now I know that wasn't right as I know the RX doesn't come in 4wd it only comes in AWD. That was one strike, 2nd he asked me if I wanted to test drive the car since I was trading in the same car!! Yes I want to test drive what type of question is that!! 3rd strike was the autocheck process, said the car was all good, well I did my OWN check on Carfax and it ended up being several different owners and an accident. I told the sales manager about this and all he said was sorry. No reimbursement or anything for my own research that should have been done by them in the first place. 4th strike, recent rainfall my car hydroplaned...led me to research whether my car truly is AWD since that never happened in my old RX well it's not!! It's FWD!! The whole entire reason I bought another RX was because I needed a AWD or 4wd car!!! I wish I can take the car back at this point. That was a huge mistake on their part!! Misleading info on the tag is major! They need to hire people that are knowledgeable about cars. I have bought from CarMax in the past (Roseville) and no issues. This was the first time I went to South Sacramento location and never again will I shop at ANY CarMax. My husband and I went on to buy 2 more cars from Lexus of Roseville. Very good experience there. read more

I purchased a scion xb and had it transferred from the LA store it got here had recalls no problem. Took the car to Toyota and was told the car needed tires and brakes 2 days after purchase. Then the engine started shaking at idle extremely hard. I took the car to carmax for repairs 2 days later. I was told the car needed engine/transmission mounts due to them being bad. A week later I received my car back and the noises was still there. Mgmt wouldn't call me back so I called corporate. No one cared. Needless to say I returned the car. I would never buy a car from carmax again. read more

I have purchased 3 vehicles from this Carmax with two different car sale men, Jackson and Jacob. They were both super understanding and helpful and made my car buying experience awesome. One out of the 3 vehicles I purchased needed maintenance with the ac cooling system. I took the car back in after 2 weeks (since that was the next car service appointment available) to have my ac system checked. They informed me that the refrigerant was low so they refilled it and recharge my ac. I literally drove the vehicle home from Carmax and after about 8-10 minutes the ac started doing the same thing again, a brief 15 seconds of warm air causing my vehicle to get stuffy and having to keep my ac fan on its highest setting just to keep my car cool. So I called and reschedule another appointment. After the second time, Irene from Carmax called me and said that there was nothing wrong with the car and they didn't do any maintenance. So I asked Irene to sit in the car with me. After about 5 minutes the ac kicked in of course, but the car never cooled down. It was still stuffy in the car, which she agreed! Then I asked the technician (I believe his name is Michael) to sit in the car with me and the same thing happened, the car remain stuffy even after 5 minutes, so he turned the fan back to max high. Then Michael put his hand to the vent and said that the air coming from the vent is cold and that a black interior car takes longer to cool down and that the dash board was causing the cold air to be warm because we're in the sun. I am no mechanic, but the loaner vehicle they gave me had black interior with leather seats and the car usually cools down with a few minutes even after being in the sun all day. And realistically when I'm driving my car, my car will more than not be in the sun all the time, which Michael was implying that my ac will never be cold because the car will be in the sun. So, overall I was frustrated at the fact that the mechanic sat in the car with me and accepted the fact that after 5 minutes the car didn't even cool down with the fan at max, and he still had the nerves to tell me that there is nothing wrong with my ac system. Lastly I just wanted my ac fix so I can go my way and drive the car I purchased from Carmax. I bought the car a little over a month ago and out of the 4 weeks, the car has been in the shop for half the time. After this experience it will be harder for me to feel the same about Carmax and come back there. read more

Sales team is great but the service department is non existent! They never answer the phone, and don't return phone messages. Crazy! Never experienced anything like this before with a car dealership. read more

Only good thing I can say is that they bought my car no issues even though they changed the initial quote to a much lower rate. After having my credit ran multiple times to get into another vehicle, I selected a Chevy LT, I waived the option to pay and have it delivered and stated that I will travel to Pleasant Hill to pick it up over the weekend.... Got to Pleasant Hill and the car wasn't there. Claim it was being serviced... Best they could do in Pleasant Hill was fill my gas tank up for the wasted trip and their miscommunication between locations. Called the service agent I was dealing with in Sacramento and wasn't able to get a hold. After 2 weeks still herd nothing. No one knew where the car was or could give me any info on it meanwhile several creditors were ran on my credit for a car I was never going to get. No way was I going to allow them to run through the cycle again for another car. CarMax is only good for selling your car my opinion I wouldn't purchase at this location, all of their cars have almost 100k if not more miles on it and the markups are ridiculous! Over priced junk! My experience wasn't great and I was not accommodated in any way for my wasted time or inconvenience. This was back and March of this year and I never heard from them again. Such a horrible experience. Think twice before doing business here, especially this location. read more

Wish I could put ZERO as far as stars. . Kay the Sacramento service manager lies, loaner cars are awful, you buy a car thinking it was inspected and in good condition. Then find out your driving on two bald tires! Get a nasty loaner car, to replace two bald tires, then get the car back with a broken hubcap, also needed a clip for the bumper that was pulling away from the car, just to get it back damaged even more then when I bought it! Bought the car 9/5/17 to only have it 4 days and returned In worse condition! Don't waste your time or money! read more

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My grandson purchased a vehicle at this location and purchased extended warranty. Since he purchased the vehicle there have been small issues however the service department has been And continues to be disrespectful to him,not helpful and just today when he called to schedule a service appointment he was told your warranty is up go to Riley's to make an appointment! then the service representative hung up in his face without learning that we have purchased extended warranty! This is the second time I've had to intervene on his behalf because he's 19 the service department has treated him as if he has no right to professional and courteous treatment. My husband and I wanted to show up at this location and have that representative tell us that to our face! When I spoke with a different representative I was able to get the situation resolved! read more

Just sold my car here as they offered the most. They honored the online offer and the entire process was so easy. Bring something to do as the wait at the location was a bit long (was here for 1.5 hours waiting for the inspection, with an appointment) but once that was done, the paperwork took 5 minutes and I got my check a few minutes after that. I still had payments left on it but they took care of paying that off on their end and all the DMV paperwork. Extremely happy coming here, all the employees have been knowledgeable and friendly (I watched alot of their interactions with other customers when I was waiting and thought everyone was so respectful and customer service oriented). Would definitely do business here again. Thanks Carmax! read more

I don't think I have ever had a five star experience anywhere or left a five star review for any business. Never have I had this great of a buying experience. From start to finish, this honestly was fantastic. The salesman that helped us was Alex, very enthusiastic, well informed and pleasant to work with. To be honest all of the staff were pleasant to work with. Not sure I will venture very far in my future car purchases. Thank you Carmax. read more

CarMax - I don't think I have ever had a five star experience. From start to finish, fantastic. Alex was wonderful to work with. - Used Car Dealers Near Me - Sacramento, California

CarMax is better than your traditional car lot, but not by much. True, the selection is broader, the sales process is transparent and the sales people aren't as pushy, but there is still a healthy predatory-salesman vibe. Perhaps it's because their employees are used to traditional sales methods, or perhaps they are on commission. Whatever the case, it's a balance between the new and the old approach to what is many people's biggest purchases in life. We came in seeking a replacement for my mother-in-law's car after a wreck. We quickly discovered that absolutely nothing on the lot fell within our $5000 price range. Maybe this was our naivety. Cars at that price that are still reliable are hard to come by. But CarMax doesn't carry anything below roughly $9000 before taxes and fees, making this not the first choice for those seeking lower end vehicles. We were tracked down by a sales guy who was friendly enough. He sat us down at the computer and talked us through various options. It was all low pressure talk, but we did still get the vibe that he was pushing for our purchase. It felt like browsing their website online while someone was looking over your shoulder and commenting. On the plus side, CarMax is totally transparent about vehicle histories and repairs. What you see is what you get. That in itself puts them heads and tails above Earl's Car Lot down the street. read more

I have had a horrible experience dealing with CarMax (Stockton Blvd, Sacramento); especially so with Barbara in the Service department. The short story: Your experience with CarMax, chances are, will be shaped by 3 people: 1) The salesman, 2) the service receptionist, and 3) the technician. While your car buying experience will be slightly better than in other places, if you need something to be fixed within the 30-day "warranty", be ready to enter limbo. From personalized attention during the sale, you will enter oblivion while trying to make the warranty valid. The people who sell you the car and the people who deal with fixing the car will not be the same, and most things will be lost in CarMax personnel miscommunications. By looking at the reviews in Yelp, you have a 50/50 chance you will enter oblivion and you will dragged through a long waiting game; a game with a lot of time investments on your side, and very brief instances of attention from service receptionists that have to "manage a large volume of calls". My recommendation: You can buy a car there without price haggles. However, get your guard up for everything else. Be sure to look at every little corner of the car and do not trust that the 100+ point check is good enough. If things are not completely OK, no matter how small, back down from any deal. The 30-day warranty is an unethical game where your patience will be tested, and eventually, you will be defeated through long periods of time waiting on the phone, and sitting at CarMax offices. While I had a pretty bad experience with Barbara, who tore her own card in front of my face, after a little research on the web, I have found that making you wait is the normal modus operandi of this company. Check out these reviews: http://www.consumeraffairs.com/automotive/carmax.html The longer story: Unfortunately, the salesman that sells you the car is not the same person that you deal with in the service department. So, if you get assurances about how things will get done if something needs to be fixed, everything will all disappear at the moment you start dealing with the service receptionist. Now, the service receptionist (they call themselves managers) is not the person who fixes the car, the technician. So, when you travel to CarMax and you deal with the receptionist, whatever problems you state will be haphazardly written down and given to the technician. The technician will report to whatever the receptionist wrote, but you will not speak to the technician himself/herself, you will constantly deal with the receptionist (if it is Barbara, she will claim she doesn't know anything about car repairs). The receptionist in cordial terms will tell you that you need to call her to set up one appointment after the next. Good luck. While you are able to interact with the salesman via email, be ready for a long telephone voice mail experience after that. I have called Barbara oh-so many times and she never answered the phone. The 3rd time I traveled to CarMax to get problems with the car fixed, Barbara recommended me to just call once and leave only one message, that the more I called the higher the chances she just will skip all of the remaining messages. The 4th time I traveled to CarMax, they still haven't requested the right parts for the car and other issues have to still be "evaluated" (in my case, there is no way to stop air coming out of the AC into the feet area of the driver's side). If you explain the inconvenience of having to leave work frequently to spend your time getting the warranty covered, Barbara will explain to you that there are many other occasions in which the parts that CarMax orders are not the correct ones (as if a "happens to everyone" comment will justify why they can get the right part for your car). Basically, Barbara will explain to you the way CarMax does things wrong with many of their customers to make you understand why you are spending so much time with them. If you try to make Barbara understand that not because it happens to many customers it is right, she will hurry up things and hand you, again, her card asking you to call her. I explained to her that she hasn't answered my calls and I have spent a lot of time on the phone trying to get to her. I told her I couldn't leave with just a "call me" because nothing gets done. She then said, "well, don't call me" and ripped her own card in front of my face. I talked to Jamal, who presented himself as the Service Manager and asked me to explain what was going on. He assured me he would get a loaner car so I didn't have to do so many trips back and forth, and assured me I would be assigned another service person after Barbara ripped off her card in front of my face. Nonetheless, I am back to square one. Barbara just called to tell me I would be scheduled some time in the future. I told her I had assurances from Jamal that I wouldn't have to deal with her again. She said that there's no one else to do that. read more

I normally don't "vent" on social media, but only doing so bc I don't want anyone else to go through what I've gone through. I purchased a vehicle from Carmax end of July only because of their so called point check system & guarantee. I drove off the lot w/ a tire sensor error, so the days following I called their service department w/ no luck. They didn't take me seriously until weeks following my purchase, my 2 year old & I were stranded on the causeway bc my car died with no warning. They only took me seriously bc I called & texted the salesman & managers. At first I had to pay everything up front. A week later, they said my car was ready. When I picked up my car it still didn't "feel right" so I took it back to the actual Ford dealership since it's still under warranty. In addition to the other repairs, Ford informed me the battery was bad & the tires were bald. Above all, the customer service has been an up- hill battle, no one in any department on the same page & I repeatedly had to tell my experience every time! It's been a week since i picked up my car after several repairs and guess what folks I was stranded on the freeway AGAIN w/ my toddler . I only gave 1 star because I had to. read more

Came by to see what carmax had on their lot. We were greeted as soon as we walked in by a guy name Eric. He was nice and professional. They had so many staff members standing around just chatting with each other. Must be nice to have this job. Lol All I know is it was not as many customers for all that staff they had on hand! So we looked around at the cars on the lot and seen that most of the vehicles on the lot appeared to be kinda new and the prices were somewhat on the expensive side. It was a big facility and it was clean. We were offered water or coffee, which was nice, while we waited for the appraisal. So after all said and done, Eric sits with us to give us the great news, he went on to let us know the car checked out in great condition, no accidents and low mileage for a Jag. I'm the second owner, but their offer was like a slap in the face. They didn't even offer what kelly blue book offered. I will keep my car! I could take it to an Auction and get way more than what carmax is offering. What a waste of time!! I know their in the business of making money, but not at my expense. That was a wasted two hours of my time. Until next time Carmax!!! read more

I was approved for financing for a vehicle. It was being ordered from a store in Southern California. After all the financing paperwork was approved, I was told it would take 4 to 5 days for vehicle to be shipped. One whole week later I just happened to check on the status and was told that it was just loaded on a truck one week later... only because I asked about it!? I feel like I am not as important to these guys as someone who spends more money there. My car is 23K Before taxes...If this wasn't my dream car, with a sweet deal... and they already ran my credit 5 times...or I would be taking my business elsewhere. I'm going to have wait an Additional week to hopefully still complete my purchase. I'll Never recommend CarMax to anyone. It's a heartless machine. read more

This review is for Zaireen Hanif, one of the Service Department Representatives at Carmax on Stockton Blvd.. In all fairness, I came in to the Service Department with a hot head. I had been calling for almost 30 minutes, and always being sent to voicemail. The system said I could leave a number to get a call back. I don't know about y'all but I hate leaving voicemail messages and waiting for hours to get a call-back! So I physically drove for 30 minutes in rush hour traffic to this CarMax location on Stockton Boulevard to see how busy the Service Department could actually be... and to my surprise there were 4 Service Reps sitting down chatting with no customers nearby. When I voiced my unhappiness about the whole situation, the one African American girl sitting closest to the door not only gave me attitude, but proceeded to tell me I was full of shit (not her exact words) and she needed to take her baby to the bathroom! Wow. This girl needs a new profession! But that's when Zaireen offered to help. A breath of fresh air! Professional, Courteous and Solution Oriented!! She even knew Jim, the Dealership Rep at Elk Grove Jeep and called to arrange the repair I needed! So if anyone in Management at Carmax reads this, Zaireen is definitely a keeper! I will only be dealing with her in the future! As for the other Rep, kick rocks *****. Learn to be more tolerant, listen to the customer and offer solutions! read more

CarMax - Service Department - Used Car Dealers Near Me - Sacramento, California

I'm stuck between a 2 and a 3 on this one but 2 seems to be more accurate once you weigh the pros and cons. We made an appointment for 4:30, and were 10 minutes late. Totally our fault, but we checked in and were told we'd be helped in just a few minutes. Around 5:15 (con) Derek finally comes over and tells us that he's actually scheduled to be on the phones until 6 (con) and can't actually do our appraisal (con), and would find someone else. That's fine, but why make us wait THAT LONG? And why were we scheduled an appointment with him if he wasn't even available? We finally get someone named Ian to do our appraisal on my husband's 2006 Scion TC. Ian, while very nice, helpful and accommodating (pro), gave us such a low ball offer (CONNNNN) on a car in perfect condition (no accidents, literally everything checked out well) that we just had to walk out. The offer he gave us wasn't even half of what the car is going for on CraigsList. Private sale it is, then! read more