I'm stuck between a 2 and a 3 on this one but 2 seems to be more accurate once you weigh the pros and cons. We made an appointment for 4:30, and were 10 minutes late. Totally our fault, but we checked in and were told we'd be helped in just a few minutes. Around 5:15 (con) Derek finally comes over and tells us that he's actually scheduled to be on the phones until 6 (con) and can't actually do our appraisal (con), and would find someone else. That's fine, but why make us wait THAT LONG? And why were we scheduled an appointment with him if he wasn't even available? We finally get someone named Ian to do our appraisal on my husband's 2006 Scion TC. Ian, while very nice, helpful and accommodating (pro), gave us such a low ball offer (CONNNNN) on a car in perfect condition (no accidents, literally everything checked out well) that we just had to walk out. The offer he gave us wasn't even half of what the car is going for on CraigsList. Private sale it is, then! read more

Was looking to purchase a truck from them. Set up an appointment to look at certain vehicle, the wholr time expressing interest in a certain one on their webpage. Drove over an hour to see the vehicle only to be told it was pending sale and then a different salesperson tried to get me to look at a vehicle $6,000 more and not equipped like the one I was interested in. Then the saleperson walked away to "see if he could speed up the sale" to see if I could get the one I originally went to see. Didn't see him for 10 minutes, then spotted him chatting at the reception desk. We walked out and never looked back. Found another truck exactly what I wanted at the Fairfield location, called them, they put a hold sign and took the truck off the site pending my looking at it. read more

If you read my reviews of the two other dealerships I was dealing with you would understand exactly why Carmax is getting a perfect rating. Actually, that's not true. Even without the horrendous "service" provided by the other dealerships to compare I would still be able to tell that this is definitely the way to buy a car. The customer service here is top notch. I had been getting the runaround for a while from an unscrupulous car salesman at another dealership and was lucky enough to find Mark here at Carmax. He went out of his way to make sure everything went smoothly and that we were in and out quicker than any other car buying experience (and I've purchased a LOT of cars). To top it off he did it all again when we returned a week later to exchange it for a slightly more expensive car. I was so happy with the customer service that I tried to tip him $100, but he refused citing company policy. That's bulls**t! He deserves a tip or a raise, or both! Shop for your next car at Carmax. read more

Went in today without an appointment, was received with a warm welcome. Salesperson's name was Alex, very helpful and very knowledgeable. All in all it was a great experience. Would highly recommend this place! read more

Bought a car at the Roseville location a couple of days ago. The SUV had under 15000 miles on it, practically brand new. On the way home from the lot, the wheel well broke off into the tire, destroying the plastic wheel well. Comes to discover under tge car was duct tape holding thr pkastic wheel together as a temporary mwasure. We stopped by at the South Sacramento location cause we live in elk grove and they gave us a loaner mini van until the repairs were completed. The mini vans back end was going out and vibrating horribly. If Carmax is selling and loaning cars to this caliber, makes you wonder the statue of their integrity. I have an extra star cause the buying experience was a breeze, and I purchased 2 cars in the past without problems. Seems their quality is deminishing. I wouldn't recommend carmax anymore. read more

Let me start with the note that this is for the service department. I bought my van at another Carmax, and cannot afford drive that far away for the repairs. Within a few days of bringing it home, it warning lights went off. Called and had to wait 2 weeks for an appointment. Once it went in, it was fixed, and both the repair tech and service agent were beyond fantastic. But, two days later 2 of the lights were back. It is currently in the shop again. Yes, it is being fixed. Yes, I have faith it will be done soon. But... Found out that there are loaner vehicles available, since it is a more complicated repair. ONLY I can't get one. And after 41+ minutes on hold, waiting for ANYONE to pick up the phone and give me a very good reason why. I have insurance, and since the vehicle is paid in full, I have the level that fits my needs. Would have been nice to hear, before the drive across town, that there could be issues. (47 min, still waiting) I wasn't told at first that there were loaners, then, to be told that I would have access to one, then... well you get the message. It's 7 pm now. And I'm still on hold. This is ridiculous. 2 stars because I know that this isn't something that the department can control, but... What the actual he'll people. 1 hour and 3 min on hold, and counting... read more

CarMax - Used Car Dealers Near Me - Sacramento, California

They get 1 Star for the courtesy of transferring a car for me to see from their Reno, NV Lot. They get anther star for decent customer service. But I came in because I was highly interested in a 2007 FJ Cruiser. The only one they had was nice, but stock, and for 20,000 (67000 miles). However, the sale was dependent on trading in my 2007 Jeep Commander (good condition, 130,000 miles). I was INSULTED with their trade in offer of 500 DOLLARS! HOW ARE YOU GOING TO OFFER ME 500 FOR MY 2007 BUT SELL ME YOUR 2007 FOR 20,000? I've gotten legitimate offers elsewhere, so I won't be going back to Carmax. read more

Good luck making an appointment. And don't even bother leaving a message, you will not get a call back. I left 2 recordings And the 3rd time that I called, I talked to someone in a different department and he walked the message over for me. He hand delivered it to the manager of service. I still did not get a call back. I finally drove over to carmax to make an appointment in person. read more

Be cautious of this CarMax location. I bought a DIESEL vehicle from them and before even driving off the lot, I got told their tech filled the car with gasoline (damaging it) and they tried to play it off like it's not that big of a deal. I cancelled the transaction. They took the car to an actual dealer for a proper fix. I spoke with the dealer and they suggested to stay away from the car. Now I see the car is back on their website with warnings that the vehicle has been damaged. The vin is 4JGDA0EB6GA794348 (Mercedes GLE300d). VIN: 4JGDA0EB6GA794348 read more

Seriously why would you go anywhere else? We went to ford Nissan and Toyota. After playing the cat and mouse game we quit. Walked into Carmax found an enormous inventory of quality used vehicles and finally got a Nissan XTerra, hassle free. If you look at their inventory online find a car you most likely want and apply for a loan you get an answer by phone in about an hour. If the payments sound great you test drive the car when you go down and the whole process takes about an hour. Make sure to bring proof of income and utility bills and insurance information for faster service. Ask for Heather Bough! She's awesome sauce! read more

Carmax makes everything fun and easy...which really works for me! It's simple to use the website to find and review cars, and pull one in if it looks like what you want to see. Sales staff is paid by the car, not on price. I found Vantino was very willing to seek out the best value between cars, suggesting cars with a lower price tag since they met my criteria better than others. Make an appointment when you get started! read more

We recently had to bring the car in to the service center and I am very unhappy with the service provided. The service department is extremely difficult to reach through the phone. I have ALWAYS been sent to voicemail and only occasionally actually get a call back from them. Additionally, we had set an appointment for 1:30 on Monday 4/11/16, but after calling back to ask for additional details, were told that that appointment was never set. At that point, we set an appointment for 8:15 am on Monday 4/11/16 and confirmed with the service representative over the phone that we would be receiving a confirmation email. We never received a confirmation email though, so we continued calling the service department and leaving voicemails to ask for confirmation. We never ended up receiving confirmation back, but brought the car in anyways because we didn't want to miss our appointment and mess up our 5-day money-back guarantee period. Then today, 4/11/16, we finally get a call back and was told the original 1:30 pm appointment was in fact scheduled. We also had an issue with the fact that NO ONE outside of the service department has access to the appointments and that the service department is completely unavailable on the weekends. This was a big inconvenience. read more

We had an excellent experience buying a car here! In our first visit, we met Duc who was super helpful and laid back. He kept in touch with me via text message through our buying experience - coordinating other employees when we went in on his days off and answering all of my questions. Nick Parker helped us when we were actually ready to finalize our deal. He was knowledgeable and also super pleasant to work with, as was Olivia, who walked us through the paperwork. We really enjoyed the people we worked with there! My only complaint is that I wish we had been able to take the car for a pre-purchase inspection. However, after taking it to our mechanic today and getting his blessing on it, we feel very confident with our purchase. Compared to other lots, their pricing is fair, not the best "deal", but I think we got a high quality product for the money, so we are happy :) read more

Horrible place to come and bring your car for a quote. Avoid this place at all cost. They fabricated stories when they appraised my 2016 Nissan Altima SL. This is a fully loaded vehicle with all the best features. Clean titThey claim my car was damaged from the back and was painted. This never happened and I had a car fax report as well with no accident history. Trade in value for my car at the lowest is $10,000 they told me my car was only worth $8,000. The boy that appraised it had no clue what he was doing and looked like he just graduated from high school . This place needs to be shut down . read more

CarMax - They claim it's busy and their is 3 employee in the background doing nothing but seating down playing on their smart phones. - Used Car Dealers Near Me - Sacramento, California

Had a wonderful experience buying the car and I love the car. However, the warranty/service department is a joke. After less than two months the check engine light came on. The service department can't get it in for two weeks. I asked for a call back from my service agent and she didn't call me back. When I called to speak to a manager, I was told she wasn't available and my service agent took the call. She kept speaking over me and basically told me that I should go to the hyundai dealership since it's still under manufacturer warranty. And all they would do in two weeks is tow it to the dealership anyway. I paid cash for the vehicle and I still haven't received the title and/or registration, which they filed the paperwork for me. I'm still awaiting a call back on that too. read more

This is by far the easiest experience I've ever had purchasing a vehicle. I originally went to a Honda dealership because I knew exactly what car I wanted. The dealership peer-pressured me and made me feel so overwhelmed I had to walk out after they ran my credit. I went to CarMax and met Jacob P. He was so kind and his super chill attitude really helped me relax and be able to really look at cars that they had for sale. He wasn't pushy and he wasn't overbearing. He was honest about one of the vehicles that I was looking into and ended up shipping the vehicle that I wanted from Pleasant Hill to the South Sacramento store at no charge. He made the transaction of purchasing my vehicle so easy. He never hatchard me nor made me feel uncomfortable. I absolutely love my new HRV! Jacob was such a patient person because I had to come back the next day and they held the car for me. I tell everybody go see Jacob at the CarMax in South Sacramento!!! Covid regulations were up to the CDC par way to go CarMax and way to go Jacob. Also shout out to the woman who I went over the paperwork and signing my car she was incredible too I forgot her name beepbeep read more

BUYER BEWARE !!! I bought a Chevy Silverado LT truck on Oct 26th, 2019 and after owning it for less than 5 months it started to make a loud ticking noise in the engine. I called Carmax and they said getting an appointment with a service member would be 2 weeks down the road. So I decided to take it to a local Chevy Dealership because everything was covered under the MaxCare Warranty. They informed me there was 2 lifters, the cam shaft was bad and some bearings were bad as well. It would cost $8700 to repair those issues and a new Chevy GM motor would be about $8300 !! Carmax sent out an inspector from the insurance company to get a second opinion and agreed with the Chevy dealership quote on repairs for the new engine. The insurance company from CarMax then decided to go the cheapest route and wanted to put an aftermarket remanufactured motor instead of a factory GM motor. Needless to say I was pissed and wondered why I paid $2500 for the MaxCare extended warranty. They stated I could get the factory GM motor but it would cost me $1500 more out of pocket. After many many phone calls and yelling at multiple people, I got no where and the same response was we won't cover the extra motor cost. I finally had to call the CarMax corporate office and was able to talk to this very nice guy name Porter. He made some phone calls and sent emails to both my local CarMax and the insurance company. Within 2 hours, I received a call from the insurance company stating they would NOW cover the extra cost. It was amazing to me I had to put so much work and bitching so much to finally get this result. Please please, look over any car very very well before buying it. I would even suggest taking it to a local mechanic and pay for an inspection to see if your car has any problems. I'm so happy I bought the CarMax extended warranty too because I would have been stuck with a $8k repair bill !! read more

How do you walk in with your credit ran twice, and the car gets off of the listing on their website, and when you come in for your appointment to buy the car, your name isn't even on the list to purchase it? This is false advertisement. How is this easy car buying when you people don't even want to sell me the car? My whole problem was a PAY STUB. That is the only reason why I couldn't walk out with a car. Really? The manager that was helping me was TOLD that I had only been a week back to work due to COVID-19 complications, and she even said that they were making exceptions for first time car buyers affected by the pandemic, but she only used a pay stub of mine that was only for ONE WEEK OF WORK, while I've been working for this company for over a year now. Why couldn't I use a pay stub of mine before the pandemic left me out of work with hiatus? Why was my brother allowed to use an older pay stub to buy his Fiat 500 Abarth at the Fairfield location, but I couldn't use an older pay stub to purchase my vehicle? A complete waste of time. She literally cut my pay stub's hours in HALF (divided my total weekly hours by TWO). Y'ALL TELL ME WHAT BANK FINANCES ANYBODY WHO ONLY WORKS 15 HOURS PER WEEK. TELL ME. I'll wait. Cause that's what she did to my pay stub. I'm a 30 hour part time worker and attend college part time as well, I've NEVER worked 15 hours per week. I already had a bad feeling just by checking in this place when I found out my car was reserved for another person and that my hold had been deleted and replaced by another salesperson. I honestly feel they pulled a fast one on me and told me things just to get me out of the building and get the car out to the other person they really wanted to sell it to. read more

Nelson is amazing!!!! Great deal, love my purchase

Yesterday I traded my 2011 Camaro in for a 2013 Scion Tc. Yes, I know that is quite a difference! I've traded cars with Carmax once before and had a good experience so I decided to go back and again, I had a great experience. I wasn't able to come in and test drive the car I wanted right away so Eli held the car until I was able to come in 4 days later! I was nervous that they would appraise my Camaro for less than what I had Blue Booked it as, but it was the exact opposite! I got more than I expected! I was able to pay off the Camaro and put a few thousand down on the Scion. Eli was very informative and helpful when it came to the cars. Jazz helped me with paperwork and she was great as well. I will definitely recommend Carmax and these staff members to my friends and family looking to buy cars. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

I enjoyed how no one hassled you while looking at the vehicles. There were a wide selection of vehicles & were heat unlock to look inside which was a plus for us! Appointments were easily made for ones interested in other vehicles inside their other lot. Con- clean the inside of the vehicles better. One vehicle smelled like smoke. Another had dusty air vents & dash & compartments-- not like little but A LOT! EWwww... Ill check elsewhere (another carmax location perhaps) and see if there are better deals & cleaner, more reputable cars. Hopefully it's not s trend for them if going to their other locations. read more

My wife and I bought our first car together at this newly opened Carmax. We scheduled an appointment in advance and glad we did because they were crowded on the first Sunday they were open! Jason was our Carmax rep and he did an excellent job showing us our car and also several more in the same class and price range. It was a fun and we all had quite a bit of laughs, didn't feel rushed or pushed at all into buying a car. In the end the process was flawless, all the Carmax people were super friendly, and we had a rugged Nissan Xterra ready for my wife and baby on the way! Thanks Carmax and Jason, we'll definitely be referring our friends and family your way. Best regards, Joe read more

Sooo unprofessional! I schedule an appointment with Nicholas to get my car appraised on Saturday at 6:00. I arrived to CarMax, walked in, and check in with a worker up front. Upon speaking to the worker and advising them that I had an appointment with Nicholas, I was informed that Nicholas was unavailable. One of the worker stated that he wou page Nicholas and instructed me to wait in the waiting area. When ask how long until I meet with Nicholas, the worker couldn't provide me with a time frame but stated that I was the next person up. 60 minutes later, no sight of Nicholas nor did anyone came to check up on me. I became frustrated waiting and went back to the front. At this time, I spoke to a new employee, Mark and inform him that I had an appt with Nicholas, was told to wait in the waiting area as they paged Nicholas and 60 minutes have already gone by with no acknowledgement. Mark stated that I was somehow removed from the wait list. He then begin to page someone (I'm assuming his boss) to inform her that I had an appt with Nicholas and had already been waiting for 1 hour. I can hear her response back "Nicholas is with a client, put her on the waitlist". Despite Mark currently already working with a client, he was so understanding of my situation and took initiated to assist with my appraisal. He sat me down, started the appraisal process and even assisted with looking up a couple car in his lot that I might be interested it. 30 minutes later, my appraisal was completed. Kudos to Mark. I just wanted to say, be considerate of your clients time. If you schedule an appointment with your clients, please make sure you fulfill that duty. If you already have overlapping appointment, the least you can do is inform your client. If I decide to purchase a car, it will probably not be through Nicholas. read more

DON'T use the service department, I had a major water leak in my 2014 Ram 1500 that ended up causing mold in my carpet, the only thing carmax wanted to do was to fix the leak, at my expense, not covered under the extended warranty, but would not fix the water and mold issue, so now I have to drive my Dodge Ram around wearing a mask so I'm not exposed to mold spores. Don't buy from carmax. Also I've only had this vehicle for only 6 months! read more

CarMax - It's like I have Folsom lake under my seat. - Used Car Dealers Near Me - Sacramento, California

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We were here last Sunday (3/14), with an appointment at 6pm. We arrived early (5:10), so we went in to check in. In hopes of starting early to get in and out as quickly as possible. We were told right from the jump that even though we had an appointment, there were so many walk-ins, our wait time would still be at least an hour. So, the point of the appointments are...what exactly, if you take walk-ins first? The guy at the front desk took down my number and said he'd call me when they were ready, but it could be a while. We walked around a while, then went back to our car and waited. At 6:30 I finally went back inside and inquired about when I would be seen. I was told "probably not today since we close in half an hour". Then the guy looks on the computer and says well they tried to call you but someone said it was a wrong number. Apparently the first guy had written my number down wrong and then gone in to my online profile and edited it to the wrong number, as well. They weren't even going to try to help us out, after there mistake. They were willing to lose a sale. Needless to say, we did not go back the next day. A good sales person would do what needed to be done to make a sale. I got a car. Elsewhere. Not at South Sacramento Carmax that's for sure. read more

I've been waiting for about 45 minutes for them to let me drive a car I'm looking at and they say that they are busy even though there is no other customer here beside me and 2 other people. There's 8 salesman and 3 customers and they are saying they are busy and that's a lie. Come on. No deal for you. This sucks. read more

I recently bought a 2013 Chevy Malibu from Carmax in June. I have been having issues with the car ever since. The check engine light keeps coming on, and I keep getting different error messages on the car. It has stopped on the freeway, reduces speed without warning, and the battery keeps dying despite me having a perfectly good battery. I brought the car to the service department at Carmax shortly after purchasing it, and was told by the receptionist that they were booked out for the next 8 weeks and I would have to wait until then for my car to be seen. No offer to speak to a manager, service rep or anything. After putting up a fuss, they finally told me that they had a contract with Maita Chevrolet and I could take the car there to be looked at. After my car was kept by the Chevy dealership for 3 days, I was told my car was fixed, and that I could pick it up. However, only 3 days later, it was back to having the same malfunctions. It is now September, and I cannot understand for the life of me how a car I bought only 3 months ago could be having all these problems. I feel like I was sold a lemon, and that all of Carmax's claims to run tests and inspections on their cars before selling them are a lie. This car obviously had these problems before my purchase. I have to get my daughter to school everyday as well as get myself to work and it is such an inconvenience for me to come outside to a car that won't start. A brand new car at that. I can't even drive my "new" car long distances for fear that it will slow down or stop on the freeway and force me to be towed home. I would not recommend Carmax to anyone. The treatment that I have received now that the sale is final is ridiculous. Now I'm stuck with a note on a car that doesn't run properly. read more

Today I went in for a simple oil change/inspection, I had an appointment set for 9 o'clock I pulled into the service bay with only one car ahead of me and waited 15 minutes. After waiting and seeing two servicemembers walk past my car I decided to walk inside. Inside I was met with five employees sitting at their desk staring at me. I told the lady I have a 9 o'clock appointment and I was outside waiting, she told me "here you have to come inside". I have never been to an auto repair service/dealership where do you had to go to the employees to be helped, everywhere I have gone I pull in to the service bay and a employee meets you outside and checks you in. I even recommend putting a sign next to the one already outside telling customers to "pull forward for service" to tell customers to come inside. Unfortunately this is just the beginning, I waited two hours to finally get my car back. After I got my car back and got inside I seen I still have a light on for inspection due. The mechanic runs out to tell me that he only did an oil change because that's all that he was told to do. So Carmax only did half the job in the two hour time and I paid for it and they can't do anything about it. I was just told to reschedule to come back next week because they have no other time to finish the job they start. They had a large sign in the service bank that reads "service the way it should be" maybe this is a new standard that I am unaware of. But to me the worst service I've ever experienced in a dealership or in a service bay. The only good thing was lovely woman named Barbara. read more

Loved the experience of buying my car from CARMAX but hating the experience in the service dept. I've never heard of a service dept who does not answer the phone and who does not call you to give updates on what your vehicle needs and when it might be ready. I set an apt for an alignment because the 2006 Lexus I purchased on April 7 at the Fairfield CarMax was pulling to the right. I live in Sacramento so I asked if I could take it to the south Sac CarMax for service needs. The answer was YES! After the service I noticed the car was still pulling to the right. I make another appt. telling them the problem still existed and they take the car back in but didn't call me all day to give any updates. Marni, my service rep...just seems oblivious to what's going on and seems to have no connections to the needs of customers as far as their time and transportation needs. After calling and calling and calling and even trying to reach the Service Manager with no success, turns out my car needed four new tires and they had to order them so I was given a loaner for overnight. No call the next day. I finally got thru at 3:30 p.m. and was told my tires had arrived but the service tech was very ill and my car would not be ready until Monday. Mind you I'm pushing a Lexus and the loaner is a Hyundai. I'm so irritated that nobody called to communicate and gave the loaner on E at that! I was a huge fan of CARMAX when I purchased my car...I couldn't stop talking about it but the service SUCKS! read more

Boy was I wrong! I did not have the car no more than a year & the transmission was bad on the car! I had recommended family members to this company & now feel bad that I did so. I will never refer another person to this company & I will never do business with them. My car had 70,000 only. Currently my sisters car that she has purchased through this company has had to be sent back to them for repairs 2-3 different times. I'm not speaking because i'm just upset but just hoping to save someone else the time, headache & frustration. read more

I like the fact that it is indeed, no haggling. I am happy overall with my car purchase, but there was some confusion with who was handling our case, our paperwork got a bit mixed up and we were told to pick some paperwork up at the office, but the office people were confused and said there was nothing to pick up. Then I got a call the next day to pick up the paperwork again. There should be better communications between the employees or a better system to keep track of customers between agents. There was also one day we were waiting extra long because we got dropped off the waiting list. This isn't good when you have a hungry 4-yr-old in tow. Other than that, the car is great and I love it so far but wish things flowed a bit better. read more

My husband and I were looking for a great commuter car that would fit our tight budget while still providing a fun driving experience. Having purchased a vehicle previously from CarMax, that is still going strong after many years and miles, it was our first stop. We walked in to the East Stockton Blvd. location and met Nick Parker. Nick has a wonderful personality and great patience with his customers and believe me, he needed great patience. We drug him around from car to car and on multiple test drives. He always had a big smile on his face while he answered each and every one of our questions with great knowledge and insight. What a trooper he was! We left that day very happy, feeling as though we had learned a lot about different manufacturers and models and we drove away in our 2013 "Verde Chiaro" (green) Fiat 500 Sport! THANK YOU SO MUCH NICK! read more

Brad, Ryan, and Jeremy. So very helpful. I sold my car today. I made an appointment at 10:30, arrived at 10, and didn't have to wait. These guys were straightforward. They explained the process thoroughly. I was not overwhelmed nor felt like I was being pressured in any way. Professional friendly and fair. The amount I received was very close to what I expected when I researched the value of my car. Highly recommended. I will probably buy a car from them when I need another one. Great experience read more

I purchased a vehicle in September 2016, took it in for service in beginning of October and had an amazing service advisor; Barbara. Barbara is dedicated to ensuring that the customer is highly satisfied and you can tell she enjoys her job and providing outstanding customer service. Not to take away from the praise of Barbara, but the whole team that I have had any dealings with at Carmax has been nothing but positive all around. I feel people focus to much on posting for negative items and do not give recognition where it's due. Keep up the good work Carmax and You as well "Barb" read more

A better way to shop for a vehicle, my sales person Nicholas Parker was on point the hole time.. my wife and I where in and out very quickly with no BS. plus a 30 day warranty on a used vehicle . keep this place on your radar. Thanks again Nick Bob read more

Hassle free buying experience but everything else has been horrible!! I bought a 2017 nissan altima with 27k miles. Drove away happy initially, two weeks in and the car begins to randomly die and has acceleration issues, won't go over 40mph. Because this was intermittently when I took it in to car max service dept they said it was fine and nothing was wrong with it . The brakes had begun squeaking so I insisted they change them even though they said "oh those brakes are just known to squeak" I am not an idiot and am mechanically inclined however I was treated like I was clueless. They changed ONE brake pad instead of doing both front wheels. Well 10 days later the other wheel began to squeak and by then the 30 warranty was expired so I was on my own to fix that. Fixed that and then the change oil light comes on... Really car max?! So if you're still with me I've owned the car 40 days at this point in the story and have already had to come out of pocket over $150 in maintenance expenses. Fast forward to day 60... Car begins to die intermittently again and having acceleration issue. Car wouldn't start and had to be towed to the Nissan dealer for repairs since it was under warranty. Mass air flow sensor was recalled and needed to be replaced but part of the recall repair somehow involved the gravel shield. Well.... Carmax sold the car to me with the gravel shield missing, FML! So nissan said because of that the repair could only be partially done and they would not pay for a rental car because the missing gravel shield. FML again. Air flow sensor changed and I ordered the gravel shield and hardware $269. Fast Forward to day 96... Car won't start, just starts and dies, check engine light on AGAIN. Had to be towed, AGAIN. Next day car will start and runs but check engine light is still on and when its driven its having acceleration issue again... Won't go over 40mph. Really!??! Wtf! I've owned 20 year old cars more reliable than this one! I'm scared to drive it out of town becauae it keeps breaking down and I've owned it 96 days and have already had to spend $420 on repairs. I'm so angry and I absolutely hate car max! I have two special needs kids and I can't even get them to and from school and therapy right now. Car is going back to the nissan dealer Wednesday for repairs (soonest appt) but at this point I have been carless for three days and will be carless another three days. I will NEVER buy a car from carmax again and woukd never recommended them to anyone. read more

CarMax - 2017 altima getting towed because it broke down AGAIN. Owned the car 97 days, broken down 7 times towed 3 of those times - Used Car Dealers Near Me - Sacramento, California

This review is about my custom service agent Taylor Fleming, Taylor was outstanding. She was patient and kept consistent communication. I am a bit difficult to work with and I know it but she handle me and grandpa like a champ. She made our car buying experience truly amazing. Thank you Taylor. read more

My experience is a mix. I love my experience here in purchasing a car. The salesman was persistent in a good way where they were not pushing but were willing and ready to help when you asked. I appreciate my salesman Bryan. He was very friendly and helpful. On the car service part was a different experience. They were great in taking care of my AC, coolant tank, and it was all good. A month or so after the service, I went to get an oil change. My mechanic told me my coolant cap was missing. My tank was nearly empty and could have over-heated and would have been done for!! I had came back from a road trip and who knows what could have happened. Definitely a disappointment on their service part as it could have cost me my new car for a small mishap. read more

First off ask for Taylor. She took real good care of me. She's smart and SUPER nice. She knows her product knowledge and answered every question I had. Initially I went in for a 2015 Camaro SS convertible and bought it. I didn't like it after a couple of days and I returned it for a 2017 Camaro SS. They transferred it for me from Arizona and in the mean time they gave me a rental and made sure I was well taken care of. Everyone from service,billing and Taylor herself were amazing and I never once felt pressured into anything. If you hate dealerships and pushy salesmen give them a chance and do yourself a favor will ya and ask for TAYLOR! Thanks CarMax I'm driving my dream car! read more

CarMax - My baby! 2017 CAMARO 2SS!! - Used Car Dealers Near Me - Sacramento, California

Gas in diesel car. And they're trying to sell the car as "excellent condition". They claim their 125 point inspection but that means nothing. read more