I did all of the online work before, submitted the papers. Day of I show up before my appointment. It took 3 HOURS for them to finish and cut a check to sell my car. We waited 1 hour before someone even went to look at the car. I will never do any service with CarMax again. The lady who helped us with the ending paperwork was the only one who seemed to do her job efficiently. The online stuff is worthless and was a waste of time. read more

reserved a car two weeks ago it was shipped from fresno to south sacramento they received the vehicle two days later and two weeks have gone by and the vehicle is still not available for test drive after paying shipping fee. Called 4 times spoke with 5 different people and found out that it was damaged in transit and not one person called to update about status. Still waiting!!!!!! read more

My mother and I went into this dealership to get her 2015 Honda Pilot appraised. She purchased it here a few years back for $14k and had it taken care of meticulously. It was a quick appraisal and when it was returned we were told only $2,500 would be offered due to interior cosmetics and an "engine knocking sound". This sounded suspicious to us and we had it taken into another location to have a diagnosis run on the car. After a test drive and code review it was determined that there is nothing wrong with the engine and that the only noise from it is normal and expected for its age and mileage. This is predatory pricing practice. We could have accepted the offer, only for CarMax to turn around and resell the vehicle an a massive profit for them and a debilitating loss for my mother. She is an older woman and we are posting this review out of concern for any possible person who might be older, disadvantaged, etc. who would be in a position where they don't have any other options and this is what would be done to them. It's wrong, it's predatory and it should not be accepted read more

It's no wonder this particular location has 2.5 stars. Came in a little over an hour before closing to test drive a vehicle. There were no customers in the lobby and maybe 1-2 walking the lot. Several employees were walking about talking amongst themselves. When we check in, we were advised that we might not be able to be seen because they were helping other customers. We gave them the benefit of the doubt and waited, but we should have taken their unwelcoming notice as a sign that they had no intentions of helping us out. Again, the entire time we were waiting we only saw 1-2 customers walking around without an employee and several employees just cruising the lot and talking amongst themselves. Terrible service. read more

I got a great sales person who was extremely helpful & made the process easier. I also came as prepared as possible to make it go smoothly. Was very satisfied with the customer service. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

Went in yesterday and the employee Howard who attended us was completely rude. He assumed my husband had an attitude because we asked if he could please appraise our car like we were asking and he keep giving us alternatives when we kept telling him we want to see what our car was appraised at the moment. He told my husband "if you're upset you can wait in the lobby while I finish"In such a sarcastic way. Completely unnecessary and unprofessional. When you buy a car from CarMax and start having issues a year later anyone would be upset Howard. Next time maybe just mind your business. read more

My bad, I should've read the reviews BEFORE making an appointment and wasting our time . Our appointment was scheduled for 2:30pm . We arrived about 10 mins early and checked in . By 3pm we still hadn't been seen so I walked up to the front desk to ask how much longer . The employee stated they were short staffed and there were still 5 people ahead of us . I told the employee "when you are running behind the right thing to do is call the customer and give them the option to reschedule " By 3:15pm we got up and left . It took as over an hour to get there and even longer to get home . Waste of gas, consideration and time . I should mention that I witness 7 employees standing around doing nothing but chatting with each other or sitting at a desk scrolling on their phones . They may have not been sales reps, but the last thing a customer wants to see after claiming to be short staffed are employees sitting there doing nothing . We're now going to a full service dealership after todays mess. You guys gotta figure this out . There are way too many bad reviews stating the same thing . Wake up corporate and do something . read more

Don't sell your car to Carmax. They offered me $8400 pending inspection, then lowered it to $5500 due to damage. Then I went to Carvana and they took it for $7600 with no major inspection. And they picked the car up from my house. read more

Turn around and leave! Do not wast your time! The wait time with an appointment is dreadful! (Yes with an appt.) The location and call center are not in sync with appointments. Also watch the appointment board, your name will magically disappear sometimes because they like to move other people in front of you. Also the employees are NOT trained to have general knowledge about the vehicles. When we asked the representative why the third row was not in the backseat they had no knowledge whatsoever, nor was anything notated in the system. This SUV was popping up under the added features of having a third row, however we find out later that the third row is permanently removed. Our entire goal was the third row seat. Over all service level was poor from the time we walked in. Communication between all Carmax channels is awful! Disappointed in the complete waste of our time today!!!! read more

Our experience selling our car to CarMax was simple and seamless. I originally got a quote online, set an appointment and went to the dealership. They looked at our vehicle and appraised it at the exact same amount as our original quote. Keep in mind, we were very honest about our vehicle from the beginning, so they didn't get any surprises. I honestly expected the actual appraisal to be lower than the original, just because that is how companies usually work, but not them! What I also expected was pressure to purchase another vehicle from them, but it was never even brought up! We left with a check that day, they handled all of the dmv business and we were on our way! If we would have traded the vehicle in, we would have gotten around 3 grand less than CarMax gave us! We will definitely go to them if we have a car to sell. read more

I was helped by a sales associate named Charles Sunday. He was the first to help and gave my wife and I nothing but the best service. If he wasn't sure he made sure to find the answer for us. He made it easy for us to find our new ride. Thank you to him that my first experience at car max was good. Shout out to Charles !!! read more

CarMax - Used Car Dealers Near Me - Sacramento, California

Specifically Justin Xiaong helped me out. Told me my apr was 11% signing up for a car by myself and said "bring a cosign so you can have a lower apr" comeback with a cosign and all of a sudden the apr is now HIGHER. To be exact 12-15% now WITH a cosign. Total rip off. Not honest company. Come in with a pre approval or get played. read more

The receptionist was so rude when we called. It was around 6:30pm on Memorial Day Monday. I was going to buy my other kid a car there because we really liked our sales guy but if we have to deal with bad attitude answer the phone lady then we want not part of it. I will not be buying my car there or my other kids. Get better help because your girl that answered the phone was a jerk. We're done . read more

We bought our 2020 Tesla model three from Carmax to years ago and I love my Tesla. Customer service was excellent. We always sell our cars to Carmax over here on E. Stockton Blvd. in Sacramento. read more

Issac helped us and was great. Everyone who we spoke to was very helpful and nice. I Traded in my old car for a very fair price which matched the online quote I had gotten. We had made an appointment to check out the car I was interested in, and it was in great condition. Test drove well, and was a fair price. Once we mentioned we didn't want certain additions sold to us, he was very respectful and didn't push us at all. The trade and sale went super smoothly and time effectively (in and out within 2 hours - test driving, trade appraisal, signing and finalizing payment and paperwork). Highly recommend and would go back. read more

This review pertains to selling a vehicle and not the purchase of a vehicle. Went online to see what they would offer for a car currently financed. Thanks to Honda, and some other factors, the vehicle had substantial equity. With that in mind the process to bring what seemed like an online anomaly with an automated result to a real deal actual offer was initiated. The store opened at 11:00 on Sunday. I arrived the vehicle at about half past the hour. Stopped at the entry greeting area and was directed towards the appropriate staff. Assistance came quickly and with a healthy dose of courtesy. The online offer and they keys were handed over so they could do the in person inspection and a test drive to make any needed fine tuning to the online offer. About 20 minutes later another staff member indicated the final offer had been solidified to good as gold. It was surprising to see it was hundreds over the online offer. The offer was accepted and were told it would take 45 minutes to an hour to get the loan payoff amount confirmed and kick over a check for the balance. Opted to get some other things done and heard from them in just under 45 minutes. Came back handed over the keys and received a substantial check to put toward a vehicle purchase to be completed later that day. The experience when really well and the staff provided clear and accurate updates at every step in the process. If your in the market to sell a car that's comparatively new with I belt under 100k miles look no further. They will lap any offer you will get from a trade in towards a new car. read more

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The salesman here are shady af, or at least the one I dealt with is. I bought the car anyway and then immediately took it to my credit union to lower the APR. When they run you and your spouse's credit and they claim nothing came up for the person who they knew had the better credit, get up and get the heck out of there, post haste. Not even sure some of the tactics they used on me were legal; at minimum, they were ethically and morally wrong. Never going back to a CarMax, ever. read more

We have bought 4 cars from CarMax and never had an issue until the car we purchased last month. I honestly should have seen the first red flag with the lack of customer service, that we had with the Salesman , but we moved forward. The business office was great with communication and customer service, I want to be clear on that- but she was from the Vegas location. At pick up our paperwork wasn't ready, the car wasn't ready and we sat for over an hour... then the sales manager came out and embarrassed us in front of customers, telling us we didn't qualify for the car which was incorrect and a mistake on their end in their notes! We had to say hold on, and call the business office and speak with the hemogul lady who was helping us- something he should have done as a manager! mistakes happen but he just rude and as a manager, he should have done his research and realized his team made a mistake!!! By the time we left the lot, it was dark and truthfully we were irritated and ready to go and we were late. We were told the car was fully detailed! it was NOT! it was disgusting. make up all over, spilt drinks in the back sit, white spots on the seats, water spots and stains on the window and some white stuff all over the outside of the car, as if they tried to clean it and stopped. I still haven't been able to get it all off. But, I left it alone even though I was irritated with it, then we realized the next morning the window had 2 chips in them. We called car max to see if these chips were filled our window replacement was going to be done... the chips were getting bigger and i knew they would spread They had us send in photos, then told us to come in for what we thought was a repair- only to be told it was not fixable or a larger enough chip to fix and there needed to be more than 2... the service man reviewed them, touched them, pushed a little on my window and made this determination... what a joke! within 2 hours one of the chips he was pushing on spread... when my husband called he acted like we were lying... so we sent more picture. Then the next day my drivers door handle breaks and now the car won't open from the inside. we sent 3 emails before getting a response only to be told they can "look at it" on November 14th, 3 weeks away! what if I get into a car accident, how will i get out of my car? This is a big safety issue and when we emailed the service manager back to explain this, no response. Never, ever, ever have we received this bad service from carmax. We have always told people how great our experience with this company has been, but not anyone! It only takes one large customer service and safety issue to loose a customer of years! read more

My husband and I test drove a 2024 Honda odyssey and then wanted to look at the 2019 Honda odyssey due to the features were pretty much the same thing. Granted we didn't test drive the 2019 Honda odyssey beforehand deciding to purchase it. Also please note we were at the dealership at 8:00-3:00pm before feeling happy about trading in our 2013 Toyota Tacoma truck for our growing family. As we took our photo with that bright yellow bow we knew we were starting our new life as a growing family. As we drove off the parking lot we had two sensors going off as the transmission light and blind spot sensor appeared on the dash. We immediately turned around and asked for our trade in back. We were also given an email 135810@carmax.com by Steven Kayser for our so called inconvenience and to send a photo of a receipt to get a refund for our total waste of time there. I emailed on 6/22/24 and have yet to receive a check. So here we are. Hope carmax fixes their problems with cars that we spend multiple hours on buying and also a check we were promised. Thanks Steven. read more

CarMax - Our so called record of getting a refund - Used Car Dealers Near Me - Sacramento, California

Customer service and. don't just stand around ... requested to drive car ... 4 guys sitting around doing NOTHING ... and when I husband asked well what about that guy or that guy ... everyone was DOING NOTHING... I was a customer there but they were waiting so I left without my car ...it was a for sure sale read more

Just bought my third car from Carmax and they're amazing. I love the no haggle pricing. Everything's laid out for you and upfront. Great for women who refuse to step on regular car lots and be screwed over. Very pleased with the service and how fast it went. In and out in three hours! read more

Purchased my car from carmax May 2023 according to the paperwork auto check which is the company they used showed no accident. I went to ford on August 2024 carfax showed 2 accident between 2017 -2023 which i don't know how exactly it didn't came up. I went to back to show them the information and they told that they only use auto check. Went back to my vehicle pulled up the site and paid with my own money to make sure the info was accurate as soon as the info came up it showed the accident on the report so someone must have altered the documents during sales who knows and on top of that I brought up the issue the car was making a noise I was guaranteed that there was no issue. Not only my car is on negative also they gave me a value for 1k when my car was 18k sold me a pos car I will never go back to carmax ever again. read more

My husband and I came here last week to purchase a vehicle with 3rd row seating for our family. It was well within our price range. Ended up getting a different one a bit more than we expected but we thought that we were getting a great deal based on the make and model and year!! Our sales person was great! He let us know there was a loose part on the drivers side handle but the part was ordered and we just had to bring it in to have it replaced. No problem. Fast forward to day 6. The ENTIRE door handle (both pieces) come off completely in my hand. I'm a bit bothered. Called our sales guy who was apologetic and gave us our options, which included a loaner. Prior to us coming in, I advised we needed a loaner car that was equivalent to the one we purchased. We are now sitting in CarMax, an hour and twenty minutes later still waiting for a loaner vehicle. Why was this loaner vehicle not already picked out and approved prior to our arrival since I called well before we showed up? There needs to be a streamline process in place where a family with small kids doesn't have to wait for over an hour for a loaner car, especially with a call ahead. I'm disappointed with the inconvenience of all of this. We may have to drive out a bit further for any future purchases. Not sure if recommend this location in the future. But shout out to our salesperson for being so nice. read more

CarMax - Business desk - Used Car Dealers Near Me - Sacramento, California

I never leave reviews but if I can prevent someone from going through what I currently am then I'll take it. Since I purchased my car from CarMax I have encountered more issues than I can count. My car was fine until they started working on it. It's like every time they worked on my car I got it back with a new issue outside of the one they supposedly fixed just for them to not take accountability where they messed up and make it seem like it's a problem I caused. If you can go somewhere else I highly encourage you, unless you know someone who has knowledge on cars and can make sure they don't get over on you because they will if they can. read more

I am going to start by saying that I am a big CarMax fan. Excluding this experience, I have had 3 other experiences with 3 different locations. Fairfield, Riverside, and Roseville and all have been great. Not this one, and let me tell you in detail why. I am not going to name names. The salesperson who helped us seemed pushy, tense, and always in a hurry. Despite her odd personality I remained respectful and accommodating as if she was my client. I understand if you have things to do. The correct way of reflecting this is to refer the client to someone that is available. As a customer I should not be scolded if the salesperson must stay longer than usual. Do not cancel plans. Do not stay long. Refer me to another salesperson or ask me to reschedule. I ended up purchasing a Ford Fusion Hybrid 2019 from this location. I have these regular long commutes to Southern California and wanted a safe and comfortable car. Therefore, the so-called CarMax 125 points inspection seemed very appealing to me. Do not buy a car from this location relying on the CarMax 125 points inspection. Its more like 1-point inspection. As soon as I hit the road from Sacramento to LA multiple electronics showed errors. Collision Radar Error, Lane Departure Error, Adaptive Cruise Control is not available. The Lane departure was faulty without my knowledge and pushed me right into the wrong lane when I wanted to exit the highway. So, you know, a nightmare. I immediately texted this salesperson to let her know about our issues. I initially made an appointment for Sunday but later changed my appointment to 4:30 on Friday because the car I was driving was endangering my life. I had to then let her know that I had to reschedule to later in that day. She told me that she is leaving at 7 and I should get there at least an hour before that. I arrived at 5:45. From that point out this experience became a bigger nightmare due to her staying longer. She was not happy that we were switching a car and it showed. By the way no one at any point asked me about the issues with the Ford. I hope nobody gets hurt driving that car. I chose a different car, test drove it, and purchased it. Today maybe 3-4 days after purchasing the new car the engine light is on. You tell me what should I do? This has been a total nightmare. Every time this happens I have to take away from my work, my family, and my time to fix the issues CarMax should've already taken care of. Before I forget one good thing about this experience. The business people were extremely nice and went over everything with me. They definitely deserve 5 stars. The rest a big ZERO. Update: My wife called the service center at this location when our Audi (we purchased from CarMax Fairfield) showed an engine light on. The experience was bizarre. The person at the service center was not at all enthusiastic about the an engine light. She apparently told her that they were booked by a week or two and didn't offer any other option or solution. I am sure they are very busy doing all those 1 point inspections. Avoid this location like a plaque You have been warned. go to the CarMax in Roseville area. The service center is top notch and people actually care about your hard earned money, and LIFE. read more

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They definitely try to play you when it comes to selling your vehicle. We received a $5400 quote online for our Navigator and when the guy inspected the vehicle he claimed there was "engine noise detected" during his test drive that was 2 mins, yes I timed it. The car is in perfect condition but they tried to offer us $3000 based off the imaginary noise he heard. Our assumption is he isn't familiar with a V8 engine because wtf else is he supposedly hearing. My husband is a tank driver and does daily inspections on his semi truck, I'm sure if our personal vehicle had a problem or made an unfamiliar sound he would know. Not to mention we had our car inspected at the Ford dealership literally 2hrs before showing up to Carmax and they found no issues. read more

Poor example of salesmanship today. I wanted to jus buy the car I've researched. Gave my # to get a salesman... 3hrs later I get a courtesy call... I had my pre approval from local credit union and knew which car I wanted. It felt like they want you to follow their "put a car on hold" process when I jus wanted to buy. read more

My first experience with South Sacramento; the car I asked to test drive was filthy. The seats were stained and it wasn't wiped down on the inside or out. My friend and I didn't even want to sit in it. My second experience was ordering a car for delivery to CarMax Roseville and then trying to cancel the next day because my friend noticed damage in the photo. I was told that I could not cancel or get a refund even though it was damaged and the damage wasn't listed in the description. I bought a car elsewhere and am very happy with it. I will not try CarMax again. read more

Before I go into the place review. I want to say that before I arrived I did a online reservation. My car I was inquiring about was in reno. It was a smooth transition. After purchasing my car and having it only 4 months. The dealership told me that I had a transmission problem and a coolant and steering column issue. I paid 3000 out of pocket for expenses for a car that was ready to go. I should of known when they attempted to give me a burned up charger for my car. The plug was completely burnt and fried on both sides. After, dealing with people who don't know about hybrids. Made it harder to feel comfortable purchasing if my salesman can't explain to me about a hybrid. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

We were referred to this store from the Roseville store because there was a particular truck in stock that met all of our needs. We worked with Maria Ramirez-Ochoa and had a wonderful experience. She was kind and helpful. Made the process so easy and we are very happy with our new truck! Thank you for your help! You are awesome and we wish you nothing but continued success. read more

CarMax - Our new truck! - Used Car Dealers Near Me - Sacramento, California

In November 2023 I purchased our 4th vehicle from this CarMax and I am sad to report that I (nor anyone in my family) will be purchasing here again. Completely unorganized and the sales personnel were disinterested in selling a car. I had done EVERYTHING over the phone and online before getting to the lot. I was supposed to be able to be in and out in 30min....drive the chosen car, sign all of the pre-approved loan docs and get out. I went in on a Wednesday afternoon with our 3week old baby, given the above info and the dealership was full of associates (no shoppers), all playing on their phones. We had scheduled an appointment and arrived at the dealership, approximately 10 minutes prior to our appointment time... When the person who greeted us (Jay Barboza) and subsequently handled the rest of our transaction... Had to decide if he could see us right then or if we needed to sit and wait 10 minutes. There was not another customer in sight. He ended up taking us right then, he barely made eye contact...He acted very disinterested in the transaction and my husband and I. He was arrogant and inconsiderate. (if I wasn't in dire need of a car at that time, I would have walked out) We were there for nearly 4 FOUR hours and left with a dirty vehicle (he said there was no time to detail it HA) that I paid nearly 40k for...I got no freaking yellow ribbon for a picture and he left us a set of key fobs still connected with the unbreakable dealership ring. The manager was appalling in his response. On top of ALL that...the financial institution I financed through advised me today that they also submitted my loan under a completely different last name!!!! (problematic for ownership, idiots) This horrific experience just keeps giving. read more

CarMax - in my garage figuring out how to free my freaking keys. - Used Car Dealers Near Me - Sacramento, California

BUYER BEWARE: I am going on my 4th set of brakes and rotors on a Ford Fusion that I purchased from Carmax. Its A LEMON. Dante NEVER CALLED BACK AS THE CURRENT GENERAL MANAGER PROMISED. I had to get the bureau OF AUTOMOTIVE REAPAIR involved before Carmax took ownership of the fact that they sold me a loaner car. It still had the previous customers info ( including her full name and address and phone number) in glove compartment. Good thing I'm not a criminal. However Carmax had lied saying it was owned by the government and that they have to maintain their cars meticulously. Salesman is LIAR. RUN...... Lies,lies and more lies. ThIS car should have NEVER been on the lot for sale. JOHN,the previous general manager took care of the repairs after getting the runaround from "Raj" ( he's a crook) sales manager. There was a recall on the brake hoses so make sure you check for any recalls. The amt i pay per month is astronomical. The car has visible marks from being keyed and they took a white out pen and covered it. They reimbursed me for a car detail since it was never done. The car Literally smelled like a farm after lifting the rear tire well area in the trunk after purchasing. I trusted them to a degree because this is my second car from them but It is most UNLIKELY that I will ever frequent this establishment again. I asked Raj if they could help as soon as I got the recall letter from the traffic Safety department. He blew me off quickly saying they could do nothing and that they are very strict in their return policy, even AFTER he agreed this was a special circumstance. SMH Then I called the Bureau of automotive repair. Then they had THE DEALER...E.G.FORD to do the recall and brakes. The brakes were gone in less than 1200 miles. ARE YOU KIDDING ME? Then Randy at E.G. Ford said it was because I have a heavy foot. Lucky for me that I have a friend whose a mechanic and said they are full of it. I could've driven with foot on the brake and the gas for 2 months straight and NEVER wore the brakes down that soon. For that matter E.G.Ford told me there was no warranty after charging top dollar prices for repair. DO NOT TRUST RANDY BAPTISTA AT E.G. FORD either. Guess what??? It needs brakes again but they have passed the problem to the mechanics who repaired my brakes after EG FORD screwed up. Also E.G. FORD told me I COUKD HAVE an ABS problem but it was just a guess. A $1300.00 guess on Carmax's dime. No THANK YOU I NEED THE REAL PROBLEM ADDRESSED. SPHERE I am with an astronomical payment. A car that seems to have a dragging brake Caliber even though its been replaced. SMH. BUYER BEWARE. I did ask CARMAX to put me in another car to bring a resolution. As of today. Weeks later they have not responded except to have their service drop try to refer me back to another tech. Sad sad situation. Hope this helps someone. Anyone. And I have to deal with ALL this on top of the loss of my Son. Shame on you CARMAX read more

CarMax - Used Car Dealers Near Me - Sacramento, California

I made an appointment to test drive a vehicle here. They were a little behind, but to be fair, there were a lot of people here! The salesperson I worked with was Justin- who I highly recommend. He was honest, transparent, did not show me cars outside of my budget, and was zero pressure. He reviewed the car fax history and pointed out any accidents or unrelated recalls. I did not end up buying a vehicle from here, because I couldn't find the perfect ride. With that being said, I would recommend working with Justin as your sales rep if you are looking for a vehicle! read more

One of the worst waits I have ever delt with. If you reserve an appointment at 6 p.m. you're not getting scene until close to 3 hours and they close at 9p.m. Why even come or make the effort. Stay away from Carmax if you're looking for a car because you will not get the help. read more

When I got the car I was told there were no dings or dents. This was not true. There were some things I had to get fixed after buying the car. Luckily it's covered under warranty for 90 days but it was a lot of back and forth due to them having to order parts. They don't have any parts on site since they carry so many cars. Having to miss work to go back and forth to have them remedy these things was not my favorite thing to do. I took it to my trusted mechanic and had him look it over. He said it was in need of a tune up and had a crack in the serpentine belt. Again, these were fixed by carmax under their 90 day warranty. However, I don't understand why these things were not taken care of before they sold me the car. It supposedly went through an inspection but I don't know how it passed. They also barely cleaned the inside of the car. In addition, the space where the spare tire is kept was filthy and had some trash in it. I had to ask them to clean that space. I'm happy with my car and the experience I had when I took my car in was good. What I'm not happy about is the blatant lies or complete negligence of the inspection of the car before allowing me to purchase it. If you're going to get a car here, make sure you have your mechanic take a look at it, either before the purchase or within the 30 day return window just in case. read more

If I could leave a -300 stars I would. Hands down dealing with CarMax has been one of the worst experiences of my ENTIRE life! We took a car into CarMax to sell about 10 days ago and found one we wanted to purchase. There was a paperwork issue (from a 1 year car loan paid off 9 years ago) and we were told we could get a faxed copy of needed 'extra paperwork'. We were given an appraisal for 7 days. After some back and forth and promises of guaranteed trade-in. We decided to go ahead and purchase the new car and wait on the fax. HUGE mistake! After taking in a copy of the paperwork we were told a fax would not work suddenly and the hard copy on the way in the post was the only way. Of course the appraisal would expire but as long as we took the car back asap (within 2-3 weeks was claimed) they would honor it. Managers word! So we did take it back and you guessed it 5 days later the car was worth 2k less...and they would not honor what they committed to just 3 days before! Apparently they had not noticed something before...even though we had actually addressed 2 of the items they listed. Poor CarMax their hands were tied! But wait it gets even better! The new car we bought we picked up at night as we have 2 very small babies. We bring it home to find 2 cracks in the windshield and many chips in the back window (all filled in incredibly badly). There are also chips in the door and scratches and the car was not detailed and had someone else trash in!! The best part was they told us all that was fixed was a little issue with the trunk. I'm pretty sure they have to declare what they fix. We were told they would pay to detail the car and also fix the issues with the glass but I can't imagine what will happen if we actually try to get it fixed. This car is going back and I will make it my mission that people do not get tricked like we have been. I am looking into legal action as the amount of time and money we have wasted needs to be addressed. I don't see how you can be mis-sold a damaged vehicle and then screwed on your own. read more

This review is about Brain Langlois. I have purchased over 10 cars with Carmax , I always get good customer service but Brain was outstanding, no wonder why he's the manager. He made my experience extra wonderful. Thank you Brain. read more

Inflated the cost of my vehicle from the get go. The lady CONVINCED me to not purchase GAP insurance, then a year later appraised me at %25 percent of my loan. Never been more upside down in my life, not even a damn rollar coaster wouldn't have had me as upside down as these guys. Now I'm stuck with a car for the next 4 years that needs constant repairs. Carmax is a scam read more

Been standing outside by the vehicles that we had to locate ourselves and every time a worker walks by they said that they are going to get somebody else to help us. We've had at least five people walked by and all said the same thing here we are out here in 103° weather, and still waiting for somebody to come out to help us yet nobody has came out yet still !!! read more

I came in today hoping for a test drive. A rep had made this appointment for me over the phone. Today when I arrived to do the test drive I was greeted by Daniel. His approach came off as very rude and wasn't helpful. He was asking for my insurance and I attempted to grab it for him but he seemed pushy and impatient as if I were to be wasting his time. I had also asked if they offered shuttle services and he said he wasn't sure. I asked if he could ask and he then said they didn't offer. My overall experience was mediocre. The lack of training, and how pushy Daniel came off wasn't professional at all. Towards the end I thanked him but I will not be coming back. read more