Thank you sooo much! Lupe, Tierra, Kelly & Diana! We had a 12:30 appointment for an appraisal and test drive, but we happened to get there at 12:09 and without hesitation they were ready to help us out. Lupe was absolutely wonderful! She made sure to cover all the information in details & answered every question we had. She made this process so much easier. She sent the car to get appraised & it was checked out and priced quickly. To our surprise the price offered was more than we expected which made this whole experience go from 10/10 to 12/10. Lupe handled over half of the work done today with us and we highly recommend her! Tierra helped us for a short amount of time but the whole time she was such a delight. She was wonderful & helpful! When we got to the process of signing for everything we had Diane & Kelly helping us. Diane made sure we knew extra details about the extra warranty and she explained all the details of the contract. She was such a pleasure! When we decided to make some changes after it was all written up, she gladly redid it all for us with no complaints. Which was greatly appreciated! She had to go to lunch so Kelly came to help finish the signing. Loved her!! So friendly & handled it all so efficiently! She even requested to grab the keys from the guy who was supposed to bring them to us so she could be apart of the excitement of this purchase! AND she even offered us a bow to take photos of the new car with & take photos for us. She was amazing. Like with 90% of car purchases & sales, you expect them to take a few hours, but I don't think we could have enjoyed this whole process as much as we did without these ladies helping us. They not only made this process so positive, informative & thorough but made us not dread it at all. Thank you guys soo so so much! Definitely go here & hope you get one of all of those wonderful humans because they'll make the experience so worth it :) read more

CarMax - Used Car Dealers Near Me - Torrance, California

The people who worked here are beyond kind and helpful. I was pretty stressed about selling my car and they made the process so easy. They also have me the highest quote I had received and the paperwork was super easy. Hopefully won't have to sell another car for a long time but whenever I do I'll come back here. read more

I would give them 5 stars, but their service department is bad and not in just one location. Bought my vehicle at the Torrance location. Everything went great. I love the car, however the tires were pretty worn and so they set a time to replace them. Got a call in the am the day of my appointment and the service department said their tire machine was out and they would reschedule very soon. Four days later and 5 messages 4 text messages to the service department, and NO RESPONSE! My son bought a vehicle in the Buena Park location and he has had numerous problems with the service department not returning his calls either. Don't know what is wrong with their service department, but you need to threaten them by calling Corporate Customer Relations 800-519-1511, then they will return your call. read more

After visiting several dealerships without success. I found a 2017 Camry with a great price at CarMax in Torrance. I made an appointment with Greg H. He reserved my car for a test drive. I bought the car without any hassles. Greg is a real asset to CarMax. No pressure, just helpful and courteous I was impressed with his professionalism and eye for detail. Thanks Greg. read more

These people are the worst! Never sell your car to them. They lie in their appraisal offers to low ball you on your car. Go to a certified auto dealer for your car and compare the report to the CarMax appraisal and you'll notice discrepancies. read more

I wanted to take a moment to recognize a particular employee who exemplifies what "customer service" is all about. Alma Reyes was incredibly helpful, pleasant and understanding as I took my mother in the Carmax Torrance facility to sell her husband's car who is now too I'll to operate a vehicle. Alma spent extra attention and patience as we went thru their very efficient and fair process. This is the 3rd time I've dealt with this location and felt compelled to recognize Alma's efforts (she even inquired about needing coffee and actually brewed a pot). Alma is a remarkable employee...and quite frankly, made me truly realize how customer service should be exhibited!! read more

I was so impressed with the efficiency the car selling process at this location! Having already spent 5 hours at a Toyota dealership purchasing a new vehicle, I was anticipating the another miserable hour or two of waiting around but I walked in and they helped me IMMEDIATELY! I had been made an offer by a different location so I was nervous about how the whole thing would go down but because I had all the proper paperwork with me, they lead me straight into an office and had a check for me within 20 minutes. I only regret that they didn't have the specific car I wanted in stock because I probably could have saved 3 hours if I had purchased it from them! read more

After some really horrible experience with car dealers and it was super refreshing to come to CarMax where there is no haggle with vehicles prices, they offer you additional warranty but no pressure. Our sales rep was Ben Shaffarri who was super patient, attentive and helpful to my daughter, who was test driving cars to decide what would best for her. Signing papers was super easy as it was all done electronically. I'm really happy with our car buying experience. Thanks Ben!!! read more

Traded my Nissan today at Carmax. Raul helped me, it was fast process and he is very friendly and professional.

Seller beware!!! Got an online price for car. Took car in. Shopped around for an hour. Came back and was told "we have a deal"... that was easy. (My mistake - I assumed our deal was the online deal) Went to the business office. Signed pink slip, carmax signed my pink slip. I signed odometer reading and another paper. Then...... the price for them to buy my car was $3,500 less than my online offer. They handed me back my signed pink slip with a note attached "no fraud intended". I tried to call Julian, the sales manager, he was at lunch, in a meeting, with a customer...avoided my calls twice. Be sure to look over ALL paperwork before signing your pink slip over to Car Max. I had to order a new title from DMV. Car max wouldn't even reimburse the $25.00. I did receive an apology from the lady in the business department. read more

I had a 2009 Kia Optima that I brought here to sell. We paid over 7K for this vehicle from a dealership. CarMax offered us like $1,000.00 What a waste of my time. If you need money to buy drugs maybe this is the place for you. I don't know about buying used cars here I image the mileage will be high on the vehicle you are purchasing at this place. read more

I've sold 2 cars at this CarMax location and both experiences have been fast and easy! The staff is also very pleasant and helpful. I may have met one of the nicest people on earth here, named Edna. Not only was she kind and helpful to me, but as I waited I witnessed she was this way with everyone she encountered. I have a newborn at home, 10% battery on my phone, out while my husband was doing the bedtime routine, and Edna got me a Lyft home free of charge. People like Edna make all the difference in someone's day. Thank you and keep doing what you're doing! read more

This is a review about selling them a car. I decided to give them a try after a dealer offered me what I thought was a crazy low trade in value on my suv. I made in appointment on their web site in the morning and drove in that afternoon. The whole thing took about 30 mins and they offered me 55% more than the dealer. Even better is that their offer is good for 7 days so you can try to get a better offer on your own. read more

We had a horrible experience. Ricky at the front desk told us the car we drove 30 minutes to purchase was not there. He was reluctant to call another location. When I asked him again, he noted in a rude and frustrating tone that he would call but that we had to wait outside the building while he did. It was very cold outside and there were no customers around, so why? I spoke with the manager who noted the car was actually there. He told us to take the elevator to the third floor and wait for someone to meet us there. When we turned back the manager was talking with Ricky and another employee. My husband and I didn't feel confident providing our address, financial information or anything else to such a unprofessional group. I'll go spend $30,000 somewhere else. Good luck Ricky. read more

Love, love, love every single experiences we've had with Carmax--no matter who helps us. And my family have gotten multiple cars here. 5 cars to be exact! We've also done a couple appraisals on our vehicles and sold 2 cars to them already. I love referring other family and friends to Carmax. They make it so simple and stress free. They're honest and straightforward. We've worked with Carmax for about 10yrs now. Our most recent transactions were selling our BMW sedan and having a Jeep transferred from a different location. Once it arrived, we loved it so much and came home with it that same week! Thanks Carmax! I highly recommend their services. 10/10 read more

My agent Andrea was Awesome, I submitted an online application. I was approved for the vehicle I was looking for. Prior to arriving Andrea stayed in touch. I went in the next day purchased my 2011 Malibu. Love it. This is my 2nd car from Carmax. They even brought my train in. Zero down and monthly payments I could afford. read more

CarMax - My new ride. - Used Car Dealers Near Me - Torrance, California

Went back after Car started making noise when stopping. Service advisor Melanie is absolutely awesome and made sure my vehicle got service right away. They are replacing the brakes and drums and rotors and pads complete brake job no charge. Car is under 30 day warranty. Was not expecting a complete brake job. They have exceeded my expectations awesome customer service experience . read more

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Went in there 2 months ago and my car was appraised 4K higher than what it was today . Mind you there werent changes to the operation of the car. The answer from the rep was Prius are not in demand right now . Interesting with the price of gas , it was hard to believe. read more

It was almost hilarious how poor my buying experience was. My salesperson acted like he couldn't possibly be more inconvenienced by my existence. I checked the stock online, I knew exactly what car I wanted, I knew it was in stock, I showed up ready to spend $30,000 on a used car. He couldn't have possibly fought for my patronage less. It was like a scene out of an 80's sitcom. Now my car has a recall that wasn't fixed, I have to fix it before I can re-register. I'm never coming back to this shop, ever. Car shortage or not, this place is awful. read more

So glad I went to CarMax in Torrance to sell my car. Everyone that I encountered was kind and had a smile on their face. Great customer service overall. The process took about 90 minutes and was quite easy. Got a quote online and made appointment to get my car appraised. Easy peasy. Got a fair price. Of course much better value than as a trade in at a car dealership. Shout out to Alma! read more

I bought a car from Ben Saffari, and he was very helpful. I felt he truly guided me to the best car for me. I'd go back to Ben for my next car & I highly recommend him. His customer service was on point!! read more

The people in CARMAX stole my husband's cash ($1900 of it) that he too with him to buy a truck while they were in process of counting . They counted it with hand several times verifying the amount ($33,000) AND WORTE IT ON A PIECE OF PAPER WHICH MY HUSBAND STILl HAS. Then, they took it back to count it again for the last time in their money counter. During that process, one of the staff stole a stack of the money (which was $1900) and claimed that they do not know what happened. My husband called the police and police said that we needed to hire an attorney to get access to the security cameras. He asked police to escort him to his car since there were suspicious people standing outside and he felt insecure to walk to his car with all that cash. I called CARMAX headquarters and complained and after a coupe of days they called me and said that they can't do anything. SHAME of CARMAX for hiring thieves as part of their staff. We are talking to some attorneys to pursue this further and bring a law suit to CARMAX for the amount of money as well as mental suffering and our attorneys fees. SHAME ON CARMAX. THEY HAVE ARE LIARS AND THIEVES IN THEIR TEAM. read more

This is my second time at this CarMax. I found it to be hassle-free, and with honest and knowledgeable sales associates. Bought both of my Mercedes-Benz at the Torrance store and I didn't had any issues with them. It was easy and a fast process to get car shipped from another location for me to see and test drive before I made up my mind. No pressure from sales to buy which I have experienced at other dealerships. He was quick with getting information to me when the car arrived and was there when I told him I would be available. Great job, Jonathan H!!! I am really enjoying my Benz. I am grateful that everything worked out and John's ability to make it happen. Thanks again!!! read more

Bunch of lesser known clowns running the show. My sales guy Ricky was lazy. Supposed to have a car on hold and it sold. Sales manager won't answer calls and will avoid. Maybe let one of his lower office cronies answer. They lost a sale. read more

Beware, nothing they tell you will be the truth and they tried to talk us into something illegal in order for them to sell the car as well as trying to force us into their financing which was over twice the interest that we walked in with (our credit union) by selling us a car with no title that we could not finance elsewhere. We came in from out of state to look at 3 cars in the area, one at this location. They knew we were out of state days before we went to our appointment (we asked if they could transport the car to our state). As well as the first few minutes of the appointment they took a drivers license and were told again we were from out of state and likely interested for them to transport it to our state. So they ask some questions, go away for a while, have you fill out a form, go away for a while, etc. Now we are at hour 2 1/2. They say there is a "problem" with the title - they don't have it with them and do we know someone in CA that we could use their address - they pushed this issue for several hours. They said they just figured that out and tried to blame others for this issue. Yet.... Bottom line turns out they don't have the title for any of their cars (check their carfax type reports, none list carmax as on the title). When we finally pushed the issue they said they were allowed to sell the cars to CA residences with no title. No title means you can not finance the car with your own bank/credit union or sell the car - ever! We said we would not buy a car from them that we could not finance with our credit union. They then started back pedaling saying even if we gave them a CA address, because we had not been there for more than 2 years the interest rate would increasing to more than 3 time what we already had from our credit union. They started arguing why we didn't want the car. 3 hours wasted. But the manager said she was sorry and to make up for it she said to spend the night at a fancy hotel (really pushed this) and email her the receipt for reimbursement. Of course she never responded to any emails or phone calls - she was just doing one more nasty thing to us. I felt sorry for the other people we saw working with someone to get a car and could understand why they all looked so dejected since I am sure they were given sky high interest rates. We bought a much nicer car elsewhere (after test driving that car we could tell the one car max was selling did not have a maintained engine as it drove much poorer). Report all your problems with CarMax to CA DMV, they want to hear about problems where car dealers are doing shady and especially illegal things to customers. read more

Carmax gave me an offer for 20k via the internet that is valid until today (10-29-22). I provided the VIN and license number. I took the car into today. Physical inspection came back perfect. When we're ready to finalize the deal, Carmax reduced it to 16k, due to a finding on the VIN. The same VIN they used for the first offer. Carmax would not honor our deal at 20k. Shady company. Be careful doing business with them. read more

Edna is an absolute angel and an all around rockstar- truly the best customer service out there. Carmax is lucky to have her, as were we when we were looking to sell our car. read more

This place is truly amazing. Got an estimate online for a car we'd like to sell, and we left here with a check in our hand of the same price. We came on a Sunday without an appointment and the process took 1.5 hours. It couldn't have been any easier. This place offered $2-3,000 more than the Honda dealer's estimate. read more

It was such a waste of my time that I had to wait for 5 hours for a very small problem. I was very angry because when I came in for repair, I was told that it was more than an hour, so I missed a lot of time to do things. It was really bad service read more

All of the cars here seem to be trash, along with costing more than any of the other lots. Have had to have 3 cars towed or brought back in less than 30 days. Stopping on the middle of the street or electrical problems. Don't these people test drive thier card after thier mechanics so called fix em! NEVER EVER GET A CAR FROM CARMAX, RUN, RUN ANYWHERE ELSE!!! read more

All I have to say is don't give them your phone number! Nothing changed from one day to the next in my life except I went to Carmax on Tuesday....the next day, the spam calls came rolling in like a tide, literally every 30 minutes! read more

There was no problem getting a car at this dealer. We were able to get a car and within 5 days i think you can return it with no questions asked. So i didnt like the ride of the Mazda i got so i decided to get a Subaru instead. I had the car held at Costa Mesa to be transferred at this Torrance location. We were advised that the car will be available to be transferred and it ls getting ready to be transferred. The next day i received a phone call from them that the car has a brake problem and it couldnt be driven from costa mesa to Torrance so we went ahed to the store still in the afternoon and when i got there i saw the Subaru and it was drivable. , At first they told me that the transfer will take place a week after when the time i was there 4 months ago. So the manager couldnt say anything because i told him that the car is in their lot and he didnt believe me. Because he was insisting that the car wouldnt be available until a week after while our 5 days return period is coming to a close. We asked the manager to write a letter that he is guaranteeing that our 5 days return period will not be affected. read more

I was hesitant to go into CarMax because of the 3-star and below reviews I read regarding the appraisal process and lack of customer service. But, I went in anyway and I have nothing but good things to say. First of all, I didn't even have an appointment for an appraisal and I waited less than 5 minutes for some help. Saidah was my customer service representative and she was very helpful, kind and answered all of my questions. The appraisal process took only 30 minutes and I was satisfied with the appraisall offer. I did not sell my car to them today, but I have 7-days to make a final decision. Thank you CarMax. read more

Made an appointment online for a car appraisal. Was expecting a very fair offer based on my experience at another location before. Surprised when I got an offer that was much lower than ones I've received at other dealerships. The guy was nice and I appreciated him talking to me about their entire process. Still felt lowballed though. read more

Came into the Torrance location and was greeted by the amazing staff at the front desk. Then was introduced to Lupe who was going to help me with my appointment to test drive my (soon to be new car). We went thru all the paperwork which Lupe made it seem effortless and SO easy. We even got my car appraised while taking the car on a test drive. Once we came back, Lupe greeted us again and helped us figure out the best financial plans that fit my personal needs/wants. From there we were introduced to Tierra who gave me alllll the heart palpitations! She had such a great attitude and helped me close out the down payment and everything else. Then last but not least, Diana and Kelly made finishing all the paperwork so fun and so entertaining! Every other car situation or buying I've been in has been miserable, long, and ready to be over with. But, all the ladies made this experience SO INCREDIBLE, painless and the most fun. I'm extremely thankful I decided to take the drive to come to Torrance (coming from OC), because I don't think my experience would have been the same anywhere else. This was my first time financing a car on my own, and they made it pleasurable and didn't make me feel stupid asking any questions. They explained everything very thoroughly and I know that they did everything to benefit me in the ending. Thank you ladies so very much! I appreciate all your help and am so happy to have had you all for this experience! read more

So Happy!!! I have waited and prayed on buying a van..I ended up going to Car Max and was helped by a woman named " LUPE" she was extremely helpful, down to earth and Honest. I did not feel like I was being tricked lured in or pushed by my choices.. she explained everything to me and made me feel comfortable. I'm so very HAPPY with our family vehicle " HONDA ODYSSEY" WOO HOO I recommend anyone buying to go to CarMax in Torrance and ask for " LUPE" you won't regret it! read more

I sold a car to them today. The lady at the business office was very rude and wasn't too helpful when I got there. I waited about 2 hours due to it being busy. The lady who actually sealed the deal was a lot calmer and helpful. It's a stressful situation and sometimes people don't understand that customer service is very important. read more

Kari Bao and Rachel Lelea!!!....thanks for the friendly and prompt service. Both made my experience @ CMax memorable and nothing stressful...thank u thank u!! read more

Excellent experience - highly recommend. Streamlined courteous service, from the desk clerk to the accounting personnel. They are very efficient and take great care to ensure a smooth process is enjoyed by all. read more

I dont want to rate this place but the business office is horrible customer service. Whoever Lisbeth is and her staff are so unreliable. You would think after going there multiple times they would accomodate or help you. Office needs professional and skillful people. read more