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    CarMax

    3.2 (548 reviews)
    Closed • 11:00 am - 7:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    My car after getting it serviced

    Brought my recently purchased Volkswagen Tiguan in to be serviced, had a wonderful experience with Fernando Felix. The process for making the appointment was easy drop off was quick and Fernando kept me in the loop through throughout the entire process. He went above and beyond and helped me and for that I'm very grateful. Would recommend this car max location. I'm not only purchased my car there, but they are great when it comes to servicing them as well. We'll be recommending it to family and friends. And in the future, if I do need a service, I know I'm in good hands with Fernando The mechanic that took me to test drive my car prior to dropping it off was also great very knowledgeable and kind. Will definitely be back in the future. Thanks again, Fernando

    '22 Tesla Model 3 LR
    Noel A.

    Searched the CarMax website for a few weeks to find the car matching the year, make, model, color and features our family wanted. It was in Arizona however. Had it transferred to CarMax Torrance for a nominal fee and a representative had walked us through the process for purchase and kept us up-to-date as to when the vehicle would reach their location. When the car arrived, it was inspected over a few days then prepared for pick up at a certain time. There was a slight issue with the paperwork where another representative had made a typo which caused a delay in pick-up. Had to wait for a few hours for the documentation to be redone. But when all the forms had been completed and approved, we were able to drive off. Despite the hiccup during the first attempt to accept the car, the professionalism shown by the staff was exemplary. Would definitely recommend others to do business at this location.

    Window where you either pay or get paid
    Cyn L.

    Brought a vehicle to Car Max to sell since we didn't want to deal with placing ads and meeting up for test drives. We received an offer which was valid for 7 days. Price they offered was fair and the process was seamless. They require the title and vehicle registration to complete the sale. If you have only 1 key they will adjust the price down. Luckily we had both so not sure what the adjustment would be. If 2 owners are on the title with an "or", then just 1 person needs to sign off. Car Max will handle all the DMV paperwork. Just remember to cancel your auto insurance for the vehicle. We walked out with a check after a short wait. Easy peasy.

    Steve W.

    I went there twice to get their estimate on my cars, it's as straight forward and easy as you'd expect from what they're known for. Most used car dealers ask their potential selling customers to get a Carmax estimate before they make offers, I see why now. Because CarMax gave low end offers. The first car they offered $40,000, I sold it two weeks later at $50,000 with three committed buyers, I took the one came with cashier's checks from the same bank I use, and rest in cash, willing to meet at my bank to verify and deposit them before I sign off the pink slip. The second car they offered $11,000, I sold it the next day at $17,500 with two committed buyers, I took the one came with cash in his wife's purse and willing to meet at my bank to use the bank's machine to count bills. I fully understand most people are unwilling to go through the process to sell their own cars, as some people think the lines at Costco gas station is too long for them to save $0.90~$1.00 a gallon. I get it. What I'm saying is, CarMax is the easiest way to sell your car, but you are paying dearly for the convenience.

    New Car

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    Traded my Nissan today at Carmax. Raul helped me, it was fast process and he is very friendly and professional.

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    Page 4 of 14

    Ask the Community - CarMax

    How long does it take to sell my car to you?

    Hi Fernando - Thanks for reaching out! While the time it takes to complete the selling process can vary at each CarMax location, you can get a real offer in minutes by visiting https://www.carmax.com/sell-my-car

    Can they help finance people with bad/no credit with no co-signer ? I'm trying to build credit and am in need of a vehicle to drive to work and school and am self employed with door dash and postmates .

    Yes.. They have lenders who provide loans to all types of credit. Your financing rate will be high because of your credit.

    View All 3 Questions

    Review Highlights - CarMax

    “Carmax made it an extremely easy process, but most of all my sales rep, Robert Ota, made it an amazing experience.”

    Mentioned in 6 reviews

    Read more highlights

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    Platinum Autohaus

    Platinum Autohaus

    (242 reviews)

    Worked w/ Pasha, Andy & Alex to pick up my 2020 Vantage…read more All the good reviews they have are for a reason. Very impressed with the level of service and care they took, even after the deal was done. Pasha delivered my car 90 minutes from their dealership and upon inspection there was a few issues that weren't immediately apparent. I told Pasha I'd still purchase as long as they took care of those specific small issues with the vehicle (all cosmetic, nothing mechanical) Pasha and I shook on it and I wouldn't recommend doing that with any other dealer besides them, as they held up their word, rare these days! They made sure all the issues were taken care of + others that were discovered through my first few days with the car. Extremely satisfied customer and will definitely be back in a couple years when it comes time to upgrade. Come here if you want an experience which is antithetical to most dealers. 10/10. Thanks to the whole team.

    Scheduled a test drive, they confirmed it with me over the phone for a certain time. Upon arrival,…read morethere was already a customer looking at the vehicle and once I spoke to the salesman they told me the guy came 10 minutes prior to me from very far and they already had him scheduled. They made me waste an hour because of their lack of communication and respect for people's time and told me to "get lunch" while I wait. These people do not care about your time, they go against their words and don't say a word until you're there ready to buy. I still have yet to hear back from them on the status of the car, it is beyond ridiculous how unprofessional they are. BEWARE DOING BUSINESS WITH THEM, ESPECIALLY ON HOTTER CARS!!!!

    South Bay Pre-Owned - I love my new Car. The Guys @ South Bay Pre-Owned were very helpful and I am happy with the deal.

    South Bay Pre-Owned

    (129 reviews)

    To help followers we have a variety of options to buy a new or used vehicle being in the right…read moreplace for the deal can make all the difference for over a decade I have had to Privilege to know Pete Chris and south bay staff the new location by the airport in paradise building on top i have more then 10 vehicles purchased each one a rare exception because of the price and effectiveness in the deal if you the daily driver or the rarest collection vehicle buy from South Bay Pre owned where they create the extra extraordinary mile!

    Here is another place that if again, I could put zero stars I would. Bad reviews really are like…read morecleaning a toilet. It's not fun but it has to be done. Here we go... I saw this car online, it fit the bill for what I was looking for. I called in to inquire about it. Spoke for several minutes with a man named Peter. Peter stated at the end of the call that he wanted to help me, I just had to come up with x amount of dollars for the down-payment and take care of the insurance and we would be good to go. I told him it was going go take some time to save that amount of money, and it did. In the meantime he texted me on at least 3 different occasions afterward, asking me if I had the money yet. I told him no, not yet. Finally I was able to save the money, and was ready to look at the car and possibly buy it. Pete tells me it's at a storage location in long Beach and that I could go look at it "they wouldn't give me any problem". I go over there, there is no staff to show Me the car. He says to talk to someone named "Mr martin". Instead I get a call/text from someone named Jules. I later learn that Mr Martin and Jules are the same person. I miss the call and Jules martin doesn't call back. We kept trying to get a hold of these guys to see the car but they didn't respond. We left and followed up the next day (saturday). They told me they wouldn't be in that day but to try setting up an appointment for Sunday. At this point I'm mainly speaking to Peter because Jules wasn't responding other than asking for a copy of my id. When texting Peter he says I probably won't get financed (forgetting our conversation a month ago). He also seemed to want me to deal with mr martin to make the deal. Later that night for some reason i got a group text. It was between peter and mr martin but i dont think he realized he had attached my number. In the text he told Mr martin to help me the next day and that I just needed proof of income. Mr martin responds with a derogatory, s.exist text calling me a disgusting bug because of my credit and saying they would drag me by the hair if needs be. (See attached image). Well...im pretty shocked. And disgusted. If this is how these people feel, do not do business with them. Mr martin is a crude individual that will take your money, talk trash and laugh while doing it. It is so sleazy. Makes you want to take a shower. Horrible. This guy really shouldn't have a job after this. Apparently he thinks it's funny to hurt women. It's really disgusting laughing about abuse. Fire that guy.

    South Bay Toyota

    South Bay Toyota

    (1.3k reviews)

    Harbor Gateway

    My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

    The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

    CarMax - usedcardealers - Updated September 2026

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