Mike Hepner and his crew made repairing collision damage as painless as possible! From the estimate to completion, including dealing with insurance adjusters it it couldn't have gone better! read more

Carr Used & Carr Auto Body - Taillight damage - Body Shops Near Me - Beaverton, Oregon

Above and beyond! We had some light body work done after a fender bender. Mike noticed some road paint on the side of the car while he had it and took care of it. He treated my car like it was his own. He didn't need to do that, and it's exactly the reason I'll forever take my cars to Mike and Carr Auto Body. Thank you! read more

Mike lost my car for 5 months after I sent it to his shop on an insurance vandalism claim. He had the audacity to say it was my fault for not physically coming down to check on his work. Apparently calling multiple times and being promised your car is in great hands should be cause for great concern. Month 6 in his possession, and still has not even started body work. read more

This review is of CARR Auto Body and specifically Mike H. If you grew up with the image of anyone in the car industry being a shady character like the guys in National Lampoon's Vacation asking "how much have you got" Mike is the polar opposite. He cares about his work, that you are happy with the result and it shows. If something's not right he makes it right. He's a wonderful man who treats you (the customer) with respect and you could not get me to say otherwise based on my experience. read more

While I was not expecting to have a collision the other day, I was pleasantly surprised by the professionalism, attentiveness, and help I received at Carr Auto Body. Mike wasted no time by helping me collaborate with the other party's insurance company and really put my mind at ease when he started, "Not to worry. We will deal with everything on our end. For now, let's get you into a rental." From start to finish, my experience at Carr Auto Body was first class and did I mention? My Subaru looks even BETTER than new. Thanks to all who worked hard to restore my boy, 'Reggie', back to his factory specs. THANK YOU!! read more

Mike was amazing to work with! MVA's are never a good experience but Mike and his team made it possible to relax and feel confident our car would be back in it's pre accident condition. Actually better condition since they detailed the inside as well! The team did an amazing job. We can't say enough about the service and quality of repairs. Tina M read more

They are reliable, honest, do excellent work, and genuinely friendly. I recommend them highly.

Our salesperson was knowledgeable about the cars but was not interested at all in selling a car that afternoon. I guess he made his quota for the month already. So we drove further up the street and purchased a car that day!! We started our car search already knowing what kind of car we wanted so at that point it came down to customer service. read more

My car was stolen and it's a rare(ish) subie. Scott was great! Very communicative and it was like it never happened. Scott was very upfront about what could and couldn't be done due to the age of the vehicle and found parts that were all but lost to time. While I hope I never have to go to a body shop again, I wouldn't hesitate to get my service done here. read more

I NEVER write reviews because I'm in customer service and know how harmful it can be. I also know to talk to the management to resolve issues. But in this case there isn't anyone above Mike. Silent partners are his boss is what he said. I've used Carr before and the experience was ok. But this time........This is the worst customer service experience I've ever had. The amount of out and out lying and deceit was simply astounding. I won't go into details but this fiasco started in September and after receiving the car back their were a number of issues, two of which weren't there when I gave them the car. Mike couldn't get my car in right away bcuz of Covid?!? But 6 months? Always an excuse of Covid. He said he'd keep the insurance claim open. Now between Carr and Carr Chevy I'm being told nothing is accident related? Mike refused to send it to insurance for me. Refused.... I'm astonished!!! So many lies to my face. Shame on them. How did I end up paying $1643 for an accident I didn't cause? And as far as Mike.......he'll never admit he's wrong and continue to lie until he's trained in customer service. Sometimes criticism is a chance to learn so, I do apologize if I used one too many F bombs for your fragile ears Mike I wouldn't even give them 1 star! read more

Stopped in this afternoon to get an estimate to touch up a few paint chips on my car. A gentleman named Buck was happy to come out to my car and take a look, explaining to me what chips would become a issue in the future and what would not. Since my issues were minor, he suggested purchasing touch up paint and even applied it for me right there! He did a great job. Thanks, Buck! read more

Thanks to Mike E. and staff at Carr Subaru Auto Body for a job well done. They were professional and got me right in. We bought our last new car at Carr Subaru and go there for service so it's great to also be satisfied with their auto body shop. Note: this is a different address than their new cars and service. read more

My experience with Carr Auto Body was fantastic! Mike who is the manager is very experienced, positive and honest. My vehicle is my "baby". It had sustained body damage in four different places so I was concerned how it would all turn out. WOW!! It's as good as new and the work was completed exactly when Mike said it would be. The shop also detailed my car inside and out before I picked it up. Great service! read more

We had a bad experience with this lot. Lesson learned: We should have done our research before dealing with them. We won't make that mistake again. read more

I didnt feel like they were professional at all, although both the sales manager and the sales rep were very polite. The rep was incredibly new and know nothing about the vehicle, even though they had several hours notice I was coming to look at it, and the manager claimed to know nothing about warranties, so he sent in the finance guy who was extremely misleading about the warranty on the vehicle. He dodged the very direct question of how much of the manufacturer warranty was left on the vehicle several times, instead trying to explain, though vaguely, their extended warranty which was way too high for the vehicle price. Finally I just got the warranty info from the Carfax and read it to him. To this he played dumb and backtracked. They low balled me hard on my higher-end trade and wouldn't budge on the new sale, even though the price was not competitive for a non-CPO vehicle. I also felt like I was being man-solained the warranty. I have purchased several cars and I do lots of research before I show up to a dealer. Just because I am a spunky blonde doesnt mean I dont smell BS a mile away. read more

This review is for the Carr Auto Body shop. Its gonna start out bad, and get better. My wife purchased a new Equinox in September of last year and a month later was rear ended. We decided to go with Carr Auto Body because we knew they would use Chevy parts. The initial process of getting an estimate was great. We submitted it to insurance and was told by Larry at Carr Auto Body in November that because the car was new (2018) we would have a short wait to get parts in. No problem. A month later, we reach out to Larry and were told the parts were delivered damaged and had to be re-ordered. Frustrating, but understandable... wish it had been communicated. January rolls around, we reach BACK out to Larry, no response. We call and find out that apparently Larry had been let go for several issues (ours being one of them) and that the parts were sitting there waiting, but we were not scheduled. Brad and Buck were VERY helpful in expediting our vehicle to getting repaired about a month later. Picked up our car yesterday, everything looks as good as the day we bought it. This is where they earned my trust, respect and future business: When walking around the car with Buck, he points out a gouge/blemish in the rear hatch window. To be fair, I had never noticed there was a blemish there and don't know how/when it happened - I probably wouldn't have noticed it if he hadn't pointed it out. Buck tells me that they weren't sure either, but because they found it and it could have been their fault they ordered a new piece of glass and will be sending someone out to install it at our house - no charge. That sort of integrity and customer service is something that unfortunately is not commonplace these days... but the folks at Carr Auto Body have it. Kudos! read more